Recent Reviews from Mercedes-Benz of Coconut Creek

Rick handled my service appt. Got me in a new loaner for the day. Picked up my car later that day. No hassles. He's great!

Salesman was NOT very helpful bc they didn't have inventory. I asked if he could check if someone else had the car I wanted. He said his system doesn't show him that information. Didn't bother to ask me if I wanted to see or try something different... maybe I'll change my mind. Didn't even bother to give me a business card or take my name down for when the car I really like is available. Nothing! He let $ walk right out the door. Oh well! Took my business & $$$$$$ elsewhere. Will never go there again!

Very courteous, nice people , fast process !

Needed new tires for m wife's car. Autonation made it easy to obtain a quote and I was able to select the Mercedes dealership for service. Liz is always professional and kind.

I went to the service department of Mercedes-Benz of Coconut Creek after being disappointed by other local MB dealers. I was very impressed by their professionalism. In addition, I received a video from the technician who worked on my car showing me exactly what he did. He also performed a short inspection of the undercarriage of the car, brakes, tires, etc. I have never received anything like this and thought it was very informative and I appreciate it.

From the moment we walked into the dealership everyone was so nice and friendly. I had the pleasure of working with Dave and he was great! He was patient and went over all the details with the cars I drove. Natalie from finance was also great!! I’d definitely recommend Mercedes-Benz of Coconut creek!

Rick is my service writer. He?s the reason I go to Coconut Creek Mercedes.

perfect experience, great service from Joseph Anzalone

I love this place , if I have a problem with my car Mr. Moodie is only a phone call away and my problem will be taken care of as soon as possible.

We bought three cars recently for my wife and two daughters and had an outstanding experience at Coconut Creek. Anyone looking for quality service should see Dave Falkenstrom. What I loved most about Dave was not only his knowledge of the inventory but his ability to find the right cars for us. The sales manager, Jeff, is fair and there are no hidden fees. The product of course speaks for itself but I would highly recommend this dealership.

Excellent service and first quality customer satisfaction with Joseph Anzalone

Great atmosphere, very friendly staff.

Always on time, staff is very professional and polite. They discuss everything with you and don?t push things for the sake of pushing them.

I was in and out with 30 minutes. I dropped my car off for B service whilst picking up a loaner vehicle. Liz was the best!

This was my first visit to Mercedes Benz of Coconut Creek. The check-in process was seamless. My rep, Kris, listened to my concerns, and ensured the technician addressed everything in his report. I was in and out. The carwash was the cherry on top.

My service advisor is the best. Very knowledgeable and professional. Facility is state of the art and repairs took a reasonable amount of time.

Professional and kind experience.

I am satisfied with the overall experience, but I have to say a littlle bit disappointed that this ongoing problem with the sliding power door was not resolved, and I have taken it there numerous times to have this looked at and everything it's the same results, they can't duplicate the problem and that it must be debris in the channel preventing the door from closing, which i have never found to be the case, now the vehicle is out of factory warranty and any repair going forward for this door issue will now only cost us.

Alexis was great to work with. She was very helpful and walked me through the whole process! Thanks!

Great service and great staff. I went there for the first time after purchasing my Mercedes in Bonita springs. They got me in and out in a rental within 10-12 minutes. I didn’t even have time to make a cup of coffee. Outstanding customer service! Would highly recommend them!

My service advisor Kristopher stayed in touch with me even after hours while his wife was having a baby!!! That's service!

Courteous staff. Deliver what they promise. Clean and inviting waiting room.

Everyone was very condescending. First rep tried to tell me that limp mode doesn't exist when I explained what was wrong with the vehicle, before transferring me to "an expert" who then mansplained limp mode to me. I went for days without hearing from anyone. Everyone was rude, not a single person said thank you or smiled when customers entered the building. Very disappointing for Mercedes. Also, the number you provided below is the main line. Please provide an extension if you want me to reach out.

While getting into an accident is usually a horrible experience, Walker and AutoNation made sure that my experience would be the best under the conditions. They did a great job on my car, handled all the problems with my horrible insurance company and most importantly, kept in touch with me every step along the way.

Excellent!

I drove over 100 miles to this dealership for service because my local dealer was booked weeks ahead. Everything was handled with the utmost professionalism and courtesy. I highly recommend this dealership.

This dealership was great. The customer service was amazing, and they made the process easy and understandable.

Been to 3 different Mercedes dealers by far this is the best one and I am willing to travel the extra miles just for their service .Rick is my service advisor ,the service he provides goes above and beyond. As a customer I’m always his priority, service is very fast and reliable Overall very happy with Mercedes -Benz of Coconut Creek

The process was the usual back and forth but overall not to bad/ they wanted to move a car and we wanted to buy so we got to a number that worked. What did not work is the lack of attention to detail when the car was delivered. They did not show us the imperfections on the as is sale and when we walked around the car they were less than impressed that we found paint chipped and dings not smoothed out. not enough to void the sale but very annoying

Most helpful staff and amazing service! Wouldn’t take my Mercedes anywhere else! Thank you to Liz Berrios and staff! You guys are great

Service was delivered as promised

great services department

Alexis was truly incredible. Very personable, intelligent and honest she made the whole process despite some hiccups with admin paperwork approval Extremely pleasant. AutoNation is blessed to have her as an employee.

Dealing with Rick Brown, my service advisor for the past 6 years has always been a joy. He is concerned, knowledgeable, responsive to my needs and problems, simply put, none better.

Treated very professionally by everyone on that dealer. Went in for a used car walked out with my brand new C300

Liz the advisor was great. The sales representative, not so friendly and not courteous 3/5. It took two other employees to ask him to offer myself and children a water; was a hot day and waiting for car to finish get appraisal after servicing which was a 5/5. 5/8/23 not pleased; have tire warranty. Back tire changed had a nail only and other three tires not changed but charged deductible 😞. Now causing entire car to shake badly. Was there three hours today. Let down definitely not a fan of Mercedes dealership. Husband furious(was not present only my wife). Is this the way you my wife and the safety of our family? Same on you Mercedes.

Seamless purchase

Profesional attitude, welcoming, expert service! Everyone had a cordial attitude, ready to assist! Kevin remains helpful nd focused on getting me in nd out in a timely way which I so appreciate! He’s the best!

I've purchased cars from both Mercedes delray and Mercedes coconut creek and have had great experiences with both- from sales to service no complaints but today I felt the need to just give a little shout out to Rick brown in service. I had a 9am appt and was due to pick up a loaner. When I met Rick I told him the technical issues I was having and within minutes he had my wife and me in the car and was able to fix our issues without having to drop it off. Literally minutes later we were on our way. His knowledge and ease at handling our issues were a blessing this Friday morning .

My service manager, Marco was terrific. He came up with a creative solution that solved what could?ve been a major issue. I really appreciated his helping work through the problem.

The rep would not call me to give me the status of repairs. I called numerous times with no response.

took 4 hours to process a cash buy for an used vehicle, probably trying to get more business on insurance, warranty ...

Very professional Very helpful

Excellent and quick service. Fair price.

As usual my service experience was excellent. I brought my 2018 S-Class in for a warranty repair and it was handled flawlessly. I also purchased new tires and a battery and my long time service advisor, Kevin, made that as painless as possible making sure I got fair prices and all available discounts. I have tried other Mercedes service departments but I must say the none compare to Mercedes of Coconut Creek.

Tod was great, answered all my questions everyone else I dealt with provided first class service

Mr. Rickt Brown is the upmost professional. He listens to the customer and he provides honest feedback. He also makes sure the customer is satisfied with the service received. His rapport with his customers, colleagues/staff is amazing.

Traded in a car on the purchase of a new car. There's a lot of ads now that you should still a car rather than trade it in. I found Mercedes Benz of Coconut Creek to be fair, straight forward and easy to deal with. I was very pleased by the whole experience.

I went to Mercedes Benz of Coconut Creek for an oil change and multi-service check before a very long ride back to NY with the car. I was quoted $225 over the phone and was told the whole process would take about 60 minutes. I decided it would be best to go through Mercedes, especially because I was in need of the multi-service check for my trip. After four very long hours I was hit with a $700 bill and a long story of all the things that they did for free. I would never recommend Mercedes Benz of Coconut Creek.

Service technician did a good job and work was properly done, but I had to search all around and ultimately go the airport to rent a vehicle. Loaners should be available for jobs that cost so much and take such a long time to complete. The need to rent a car also adds to the overall cost of the repair.

The higher diagnostic fee is not applied to your services. This is a ridiculous practice since it would be part of the service anyway.

The higher diagnostic fee is not applied to your services. This is a ridiculous practice since it would be part of the service anyway. Additionally, the quoted regular service price is 4 times higher than a local mechanic.

Kevin rocks. He’s my go-to service rep. He makes me feel special as a customer, he’s proactive, he listens and follows through.

Rick Brown has been very attentive and detailed in providing me services and updates on the status and needs of my car to keep it up-to-date with its maintenance requirement. He has reached out to me the moment the car is ready for pick-up.

Como siempre en estos 8 años que Levi de clienta es excelente el servicio y la atención . Liz Berrios se preocupa de cada detalle

, I called the dealership just inquiring information I got Alan ! & im glad I did, I told him what car I wanted he call immediately when it the car was in. Very knowledgeable about the vehicle, made the process easy & helped me set everything up. I really enjoyed my experience!! The finance guy Scott was very helpful & nice. Even when I walked in the entire staff was helpful & friendly!! I got the GlC300 coupe 2023 I love it !!

Brittany took care of me & I could not be happier with the experience! Forever grateful!

, I called the dealership just inquiring information I got Alan ! & im glad I did, I told him what car I wanted he call immediately when it the car was in. Very knowledgeable about the vehicle, made the process easy & helped me set everything up. I really enjoyed my experience!! The finance guy Scott was very helpful & nice. Even when I walked in the entire staff was helpful & friendly!! I got the GlC300 coupe 2023 I love it !!

I contacted my service advisor Liz. She sensed my need of urgency and advised me to immediately bring my car in for an evaluation. She promptly greeted me and had a technician examine my MB while I waited. She had an answer within 5 minutes. Now that us professionalism and amazing customer service! Thank you Liz (and the technician) at MB of Coconut Creek!

Went in for service on leased vehicle and got great deal to trade-up to new EV SUV!! David Falkenstrom took attention and care to make this easy.

Very professional employees and I got my car back in a timely manner

After doing regular service the past months for my c300 which is under warranty until June 2023, I kept receiving emails to fix the brakes. When my battery got an error message on the screen last month, I went to fix it and the service person at Mercedez-Benz of Coconut Creek told me that my brakes need to be changed as it is not under warranty and he gave me an estimation of $1200. I told him that I will fix it later and when I reviewed the warranty, I discovered that the brakes is covered by the warranty. Then I got a weird sound coming every time I press the brakes and this sound was not heard when I drove the car without brakes. I looked under the car to check if there is anything making that sound and I checked the tires and everything looked good. I scheduled service for the brakes at 7 am the next morning, and I took the car and waited for them to call me when it gets finished and I told the same serivice person that I discovered that the brakes is under warranty and I explained the weird sound only happens when pressing the brakes, so this means that it needs to be replaced and the service man checked and said it is a weird sound. Then, I received a call at 12:30 which is after five and half hours telling me that the brakes are fine and they discovered a cover near the tires that is damaged. So, I compalined that there must be something wrong and I called the manager of Mercedes-Benz to explain to him what happened and waited for him to investigate and call me back. Then the service man sent me a photo at 2:15 pm of a damaged plastice cover near my tires and I was shocked to see it because this was not showing when I went under the car before to check the four tires. So, I suspected that there is corruption in the service department and they wanted me to pay around $700 for this cover which was not damaged before and I suspected that they damaged it. I went to them and met with the manager who argued that the car was damaged and should pay for the cover because it is not covered under the warranty and he tried to exlain that the rear brakes is still safe, then he went to check it again and then returned to tell me that he ordered to change the rear break pad but I have to pay for the damaged cover. Because I know for certain that I did not have any cover damage as I checked it myself, I complained and then the manager said that they will not service my car again and I will pay $0. Please investigate the serivice department to protect customers servicing their cars as the service people may mislead them and ask them to pay for repairs or replacements that are not done.

After doing regular service the past months for my c300 which is under warranty until June 2023, I kept receiving emails to fix the brakes. When my battery got an error message on the screen last month, I went to fix it and the service person at Mercedez-Benz of Coconut Creek told me that my brakes need to be changed as it is not under warranty and he gave me an estimation of $1200. I told him that I will fix it later and when I reviewed the warranty, I discovered that the brakes is covered by the warranty. Then I got a weird sound coming every time I press the brakes and this sound was not heard when I drove the car without brakes. I looked under the car to check if there is anything making that sound and I checked the tires and everything looked good. I scheduled service for the brakes at 7 am the next morning, and I took the car and waited for them to call me when it gets finished and I told the same serivice person that I discovered that the brakes is under warranty and I explained the weird sound only happens when pressing the brakes, so this means that it needs to be replaced and the service man checked and said it is a weird sound. Then, I received a call at 12:30 which is after five and half hours telling me that the brakes are fine and they discovered a cover near the tires that is damaged. So, I compalined that there must be something wrong and I called the manager of Mercedes-Benz to explain to him what happened and waited for him to investigate and call me back. Then the service man sent me a photo at 2:15 pm of a damaged plastice cover near my tires and I was shocked to see it because this was not showing when I went under the car before to check the four tires. So, I suspected that there is corruption in the service department and they wanted me to pay around $700 for this cover which was not damaged before and I suspected that they damaged it. I went to them and met with the manager who argued that the car was damaged and should pay for the cover because it is not covered under the warranty and he tried to exlain that the rear brakes is still safe, then he went to check it again and then returned to tell me that he ordered to change the rear break pad but I have to pay for the damaged cover. Because I know for certain that I did not have any cover damage as I checked it myself, I complained and then the manager said that they will not service my car again and I will pay $0. Please investigate the serivice department to protect customers servicing their cars as the service people may mislead them and ask them to pay for repairs or replacements that are not done.

Great service and experience, I look forward to purchasing another car in the near future. I have owned mercedez benz for more than 20 years.

Prompt, courteous, friendly & informative service every step of the way

Rick Brown is an exceptional Service associate. I live in Port Saint Lucie and I drive a 1 hr 20 minutes to this location because of Rick.

Such an easy and amazing experience, never felt pressured or obligated to jump into anything. Arthur, my sales person explained everything throughly and was very friendly! All of the staff was kind and helpful.

I went there and met with Jose over 3 weeks ago to get my S class fixed. He Promised to call me the following week and never did. It has been 3 weeks already that I’ve called and left messages trying to get some update and no answer nor a call back. I asked to speak with a manager and was promised that a manager will call back and never got a call back either. Chris will call you back is what I’ve hear 4 times already. The service sucks big time. Taking my car to another location.

Great service, excellent staff, clean and cool environment

Had an issue with my car and had no appointment. They took me in right away and my car was ready in an hour. Thank you for the great service!

Kevin Alexis is an outstanding service advisor

Mr. Garmon is the absolute Best very informative, helpful..

Called to get appointment for an oil change, Thank god I asked how much and was quoted $750 for a 2022 GLE same car Pembrokepines quoted me $350, what a rip off do not go to this dealer.

Been trying to pick up my sprinter for a few days now. Was told it closes at 9. Then found out they close at 7. And then found out they actually close at 6. So idk what’s going on here but they need to figure out there times.

Absolutely the finest service provider I’ve ever encountered. Prompt and courteous as well as very prepared to help in any way. I highly recommend Rick Brown!!’

they informed us all the updates during the service

Received great service from the team at Mercedes Coconut Creek especially from Rick Brown my service advisor. They are always attentive my needs and time constraints and make the service process a smooth one.

It was great , team members was very nice and competent

To star I drove from Kendall fl area all the way to coconut creek 100 % Amazing services department lizzette (advisor)is the best and all the valet staff and Jorge the sprinter technician

Great customer service

This process was amazing everyone I encountered was amazing and helpful. Brittany M was amazing guided me through the journey and kept me updated. Mike was amazing he was able to find me the right vehicle from another store. Such a pleasure and wonderful experience.

To star I drove from Kendall fl area all the way to coconut creek 100 % Amazing services department lizzette (advisor)is the best and all the valet staff and Jorge the sprinter technician

Jose Artiles Bojos was awesome to work with. Took the time to listen and offer valid options. Service was handled promptly. Very happy with this dealership.

Jose Artiles Bojos was awesome to work with. Took the time to listen and offer valid options. Service was handled promptly. Very happy with this dealership.

Made the appointment online, but there is no way to select a loaner. I had to reschedule the appointment at the dealer and when I came back they had a beautiful loaner waiting for me.

Excellent services. I brought my car in because it had two recalls on it and multiple issues, but they were able to fix everything in less than a week. I was given a brand new loaner in the mean time that drove as beautifully as my car does now, after the repairs were done.

Always the best service at this location, Adam is my advisor gets everything done quickly and efficiently.

Alexis was truly amazing! She made the process quick and painless. She is so easy to work wish in every aspect!

I left my car for service and I asked to check a possible leak of water in the windshield because I found dry water drops marks inside the vehicle. I been informed that they checked this problem and didn?t found any leak. When I received the car back nobody cleaned the inside of the windshield. At least somebody should clean the windshield, you cannot deliver the car dirty

I love Mercedes-Benz of Coconut Creek! Everyone there is so helpful and literally goes out of there way to ensure you’re satisfied. Josh was absolutely amazing. He helped me order my customized car and made sure I got the best deal possible. RUN to Mercedes-Benz of Coconut Creek you’ll be so glad you did.

Siempre excelente, Mercedes Benz tiene un trato muy profesional hacia sus clientes y me siento bien atendido y confortable con el servicio.

Excellent customer service, courtesy, and a very pleasant environment overall

Very welcoming, warm. Tod is a good sales person he understood and respect needs. You did Great Tod thanks a lot.

I was very pleased with my experience. Rick Brown was may service advisor and he was very thorough in his explanations on what services I needed. I will certainly return to the Coconut Creek location for all my service needs.

Rashad went above and beyond to get us the car we wanted. Excellent service and a beautiful car. Thank you.

The guys bent over backwards to fine me my car. Great work. Great car.

So far so good, but too early to tell. Just bought the car. They happen to have what I was looking for, so I went down, and Yes, bought the car.

Excellent service ….

The service was great and the customer service was excellent

At the time of purchase, my experience was great. Everyone was helpful.

The car service was excellent. The dropoff was simple and easy. I recommend it for anyone looking to get their car serviced.

I love this Mercedes location. The staff is very professional. Rick is my advisor and he is always attentive and very informative.

Amazing staff very welcoming

Needed tire pressure check. Resolved in the shortest time possible and very friendly people.

Maria my service advisor is amazing

My first service visit to this location was very underwhelming, the service advisor was arrogant and had no customer service skills. This time I had a great experience with Jose Artiles and he made me feel good that I gave MB of Coconut Creek a second chance for me Service needs.

It was good experience with advisor (Maria) for this service at Coconut Creek Mercedes benz.

I'm dealing with a complex problem involving electronics. They have been working closely with me to resolve the issue and I appreciate all the steps they're taking to resolve my problem

I had an early morning appointment. I was greeted prompt to properly. The gentleman who handled my service was excellent. I did a good job.

Jose Artilles always takes great care of us! I have 3 Mercedes, and he keeps them running and working. We can always count on him!

Friendly, Fast, Efficient. Service rep Adam was amazing!

My Mercedes Benz C-300 was serviced at Coconut Creek. Hands down this is the best service center in the business, you?re greeted by a young man that immediately takes your name and car without any wait. From the moment you pull to this dealership your ensured your service will be Awesome! Front door is opened for you the team members greet you with a smile. I have the BEST service associate in Rickert Brown, he discusses everything that will be done to my car, pricing including coupons, very patient, extremely knowledgeable and helpful to explain and ensure I?m comfortable with how my car will be serviced. Very Honest, trustworthy. Excellent technicians, patient, very thorough when diagnosing & completing repairs, industry leaders, attention to detail. My car arrives back to me in show room form. I trust no other to take care of my car I highly recommend this Dealership not just for service, the best purchasing experience also. Thank you Coconut Creek Dealership and Service Center, You are Awesome!!!

Excellent Service, good communication throughout the process. Status updates on the vehicle and what issues were found.

Lizette was exceptional. First time using her as I have been with another amazing person, Jim Ganley for many years. We were treated like royalty and Autonation should be proud of Ms. Berriios.

Great service efficient pleasant honest and reliable. Adam Littman was very helpful and took care of all our issues. Thank you.

Liz Barrios is very capable, kmowledgeable, and friendly.

Mercedes Benz Of Coconut Creek has Excellent Service hands down I wouldn’t go no where else to service my vehicle

It began when I purchased a replacement rear windshield wiper arm. As I was leaving I knew I had a recall and so I stopped at service advisor Maria's desk to inquire. She was extrememly accomidating, professional, and scheduled a service appointment. Upon drop off, she handled the tranition to loaner seemlessly for me, and kept me updated on the progress til complete. She went above and beyond when she explained the service tech would remove and replace the old wiper arm with the new one I had purchased without charging me. Very Impressing

Excellent, no bs service and experience . Phillip Moodie was a a pleasure to work with.

Horrible experience! MD kept my vehicle for 3 days just to have a diagnostic performed, although I had a scheduled appointment. Advised it would take 20 mins to half and hour. Specifically indicated to advisor I wish not to leave my vehicle overnight. No Loaner available for the second time. Left umpteen messages for Manager(Brian), Operator and Service Advisor with no return call. Late follow up from Advisor(Maria) with a response of the Service Tech working on another vehicle. Extremely disappointed with MB service and their response.

I brought my car in that I purchased back in May 2022 from Mercedes Coconut Creek because I started hearing the wheel make a weird noise everything I was turning. They ordered the part to fix it and provided everything complimentary. Their service is fast, the employees are extremely professional, nice to work with and pleasant to be around. I would highly recommend them for all your sales and service needs!

Personnel is fantastic and attentive. From a major issue to me turned out to be a simple fix.

Terrible customer service at the coconut creek location. They also hold your car for at least two weeks without providing transportation.

I made an appointment early this week and found a great spot in the same week. The service consultant was very helpful and explain in detail the points to be reviewed. She also offered a ride. My car was ready at the estimated time that was scheduled and absolutely clean. I apreciate that. Thank you Mercedes for the job well done.

Poor quality customer care. Adam Littman did not really care about the issue my car (GLC 300) had. A lot of employees at this dealership need customer service training.

This is my honest opinion being a first time owner of a Mercedes Benz we have a 2020 glb 250 we received a letter stating it had 3 recalls we dropped the car of to the shop then we received a call saying the car was ready when I got there the car wasn’t ready had to wait another whole hour finally got the car then the next day the rear camera wasn’t working properly my husband woke at 6am to go back to the dealership when he gets there he’s told oh I’m sorry we forget to tell you about the camera issue we are ordering the part it will be there in a few days. My husband was very upset about that because he feels like if he didn’t notice the camera wasn’t working he would have never received a phone call because like they said “they forgot”

Service from I pulled into facility was was excellent customer service. Everyone was very helpful

If this was the only place to purchase a Benz, I'd buy an Oldsmobile . I am a DIY doing minor work on my C300 and my friend's E350. I purchased parts with cash some of which I didn't need (rather have parts on hand if needed.) I returned them the following da. So far it's been two weeks and I've haven't received my money back stating that they have to write a check

My service advisor, Rick Brown, met me outside as I pulled up in the Mercedes car line. He immediately processed the paper work and made sure I had a ride home. When the service was complete he alerted me through text. I also received a video email of the mechanic checking my brakes and inspecting under the car. My service was completed in a timely manner and I was very satisfied. Having a service advisor such as Rick who is professional, knowledgeable and conscientious is one of the many reasons I continue to use Mercedes, Coconut Creek.

I am very happy with the service that I received from the Mercedes Benz Dealership in Coconut Creek. From the employees that were standing outside at the receiving area to Jose. Everything went well and I felt like I was getting good quality service. Jose was multitasking between clients to assure that no one was left unattended for an extended period of time. That, I really appreciated. Thank you Jose for a job well done.

I was extremely pleased with the customer service gentleman that helped me. He was friendly, and knowledgeable.

The service center at this location has really gone downhill. Do not recommend.

Excellent service. My service advisor was Rick, very professional and clear with all the information he provided.

Homework was done to my satisfaction.

Ordered GLE 450 to be built. Was able to get a quick slot and car came out on time as ordered.

Excellent and professional service

Service Advisor, Phillip was great. He knew exactly what my issue was and proceeded to confirm it. He was respectful of my time and did all that he can to get me on my way.

Best service Phillip always takes care of everything

professional service. Loaner car provided. Work perfomed as requested.

Had an issue with a tire. Called and was immediately set up with an appointment.

Informative and professionally handled Liz was kind.

We are served by manager Maria Coronel. We want to note her politeness and efficiency. She always answers all our questions and surrounds us with care while we wait for the service of our car. She has a very personal approach to each of her clients. And even I am incompetent and unwilling to understand the difference between a rack and a rail - I always understand what to pay attention to, what details to mark and for what. It's good that this is a Mercedes and as a rule we are talking about the prevention of the car, not about repair.

Excellent customer service on wife’s car. Tod was a great salesperson

We are served by manager Maria Coronel. We want to note her politeness and efficiency. She always answers all our questions and surrounds us with care while we wait for the service of our car. She has a very personal approach to each of her clients. And even I am incompetent and unwilling to understand the difference between a rack and a rail - I always understand what to pay attention to, what details to mark and for what. It's good that this is a Mercedes and as a rule we are talking about the prevention of the car, not about repair.

Clean and Proffessional attendants. The services started from the moment I drove into the facility

The store has good installations and people are quite friendly and attentive. However, there could be a more organized system of customer attendance, since they are no panels of numbers to view your position in the line of attendance.

I came to look but I did find the card that I liked , the process was very easy and the salesman was very nice and understanding. I would definitely use the dealer again if I want to purchase or recommend a friend

Awesome

Service was excellent, on time and completed my annual service in less time they estimated.

Rashad was very helpful!

Purchased a GLE 450 from this location and it needed some touch ups. The service advisor, Phillip, and manager, Brion, assisted in making sure my car was processed quickly and efficiently after a small mess up by another associate. The level of customer service and urgency to resolve my issue is appreciated and made me a happy customer. Would definitely recommend this dealership ,as they handled my problem nicely.

Waited forever to even talk to someone. I think there was only one service advisor and no receptionist.

Was my first experience with this dealership and purchasing a car in Florida. Overall I had a great experience, David answered all my questions and always stayed in touch. First Kia car and it runs great. Mercedez Benz in Coconut Creek is recommended place, it's clean and good located.

Worst Mercedes dealer possible. Consider how reputable a business with a 5 star review rating is when it has SO MANY who have left 1 review in their ENTIRE life. Clearly SEO or business marketing firm reviews…They need a lot of “fake good” to cover all the bad. Go through and judge for yourself. Especially if buying a certified pre owned.

Was my first experience with this dealership and purchasing a car in Florida. Overall I had a great experience, David answered all my questions and always stayed in touch. First Kia car and it runs great. Mercedez Benz in Coconut Creek is recommended place, it's clean and good located.

Great customer care and service

Fake reviews. Sort by lowest before you stop in. Here’s a picture of a now missing piece that flew off our certified pre owned Mercedes Benz within a week. Going 40, in city traffic.

This Auto Nation owned dealer is extorting the Mercedes Benz name with their “Certified Pre Owned” vehicles. UPDATE 2/24: The “thank you for your review” was the extent of their “follow up” regarding our concerns. As slimy as they come! This reflects poorly on Mercedes Benz that they don’t care enough about their name to sell one to “Auto Nation.” Not what I’d expect from a luxury certified pre-owned dealer. Had I known who owned it prior to the sale I would have NEVER bought a car here!!! Here is the short list of our experience: 1. Piece of car flew off in city traffic within weeks of purchase. Didn’t catch that it was loose during that thorough inspection? 2. The vehicle service light came on before we’d even driven 500 miles. Perhaps that also isn’t something they do during their “certification” either. 3. The scratch that I was assured would be fixed to my satisfaction is shown here. Repaired. What an embarrassment. 4. Despite my husband calling several times to attempt to address these issues, he never received a call back from the manager. In short, they made no attempt to remedy his dissatisfaction because he’s a generally a nice trusting guy. It’s difficult for me to conceive how they could sell a car in this condition as “certified.” I’d recommend you shop elsewhere if you expect certified pre owned to mean anything. Just check the other bad reviews. All the same story.

My advisor name is Kevin he make sure everything was ok for me he also make sure I got to all my jobs , he provided transportation ,plus he also have a great personality, he’s just a great guy

This is my second time buying from Coconut Creek Benz and it never disappoints! I have another benz dealership close to my house and I still prefer to drive all the way there. Customer service is impeccable, they go above and beyond to make you happy and the process is always a pleasure. Thank you to Anne, Fabrizia and Rashad!

Great customer service. Rick was very helpful and responded promptly to my needs

At my service visit 3 days ago my Service Advisor told me my 15 month battery needed to be changed I questioned the recommendation because of the age. She told me I don’t drive enough I authorized the new battery and $446 later she advised me that my alternator may need changing. I questioned why it was not changed since it is covered in my extended warranty and she told me it has to fail before they can do that. Well two day later the car shut off in the turn lane of a busy intersection near the turnpike After 2 hour wait in busy traffic The vehicle was towed and consequently the repairs were made. I am SUPER disappointed Mercedes would place my life at risk when this was a warranties repair. VERY VERY DISAPPOINTED in Mercedes!!!!!!

Excellent, user friendly, Rick Brown, our service advisor was great

Staff was very friendly and really tried to help us make a deal to purchase our vehicle.

Professional

Excellent Service very responsive to our questions and scheduling needs.

It was a very pleasant visit to have my car serviced as we were able to wait for it. Everything was very professional and efficient.

Happy with the service?. Actually this last time was the best. First time I was offered a loaner?Never before?

The Service manager Gonzolo as well as my personal service advisor Philip Moodie were excellent . Philip advised me that my issue was under warranty and would be covered by MB, He took care of everything./ He had my car washed, vacuumed and back to me very quickly it was a very professional experience Steve S.

I have been using this dealership for service and repairs on my Mercedes for the past 3 1/2 years. My excellent experience with the service manager has earned my loyalty to this dealership. He has demonstrated to me that he values long-term customer relationships.

I bought a Van. On the same day I had to go back because the door didn't close properly. They said they would adjust it but if it didn't fit they would change the door. I outfitted the Van with lockers and when I went back to fit the door that wasn't changed they told me the door couldn't be fitted because I put lockers on the Van. First of all, the terraces are far from the door and they don't influence. Second, the problem occurred on the same day that Van was delivered. Right before I put in cabinets. Diagnosed by themselves! They were opportunistic not to fix their own problems.

Although the car was serviced correctly the detailing crew forgot to reinstall my four car mats and my religious medal of 60 years that was pinned to my dashboard was missing and now forever lost.

very efficient from beginning to end, excellent

Excellent customer service. Both Jim and Rick have been great whenever my car goes in for routine maintenance. Dealership is always impeccable and the people are great.

Smart cars are only serviced by Mercedes, unfortunately, and the prices are extremely high. Smart owners do not have a choice, as the cars are not imported anymore in the US and no other auto service understands these little cars.

After years of service with the folks of M. B. of coconut creek, I remain extremely happy, satisfied and leaving without any doubts or questions. My vehicle is very well maintained; the lengths with which the services needed are explained and their processes from curbside intake to the mechanic are surpassed by none other. The videos of step-by-step explanations of the current state of my vehicle are a huge plus. As always, I have to mention my unwavering service advisor Liz Berrios and lastly, honorable mention to Deanne who is always on point in updating my info. and ensures that I have a clean and safe loaner for the ride home with the biggest smile that will get you through your day. Great stuff at M.B. of Coconut creek. With thanks and appreciation to you all. Mary H.

Took vechicle for service and it was an 5 star experience. Keep up the great work team.

After years of service with the folks of M. B. of coconut creek, I remain extremely happy, satisfied and leaving without any doubts or questions. My vehicle is very well maintained; the lengths with which the services needed are explained and their processes from curbside intake to the mechanic are surpassed by none other. The videos of step-by-step explanations of the current state of my vehicle are a huge plus. As always, I have to mention my unwavering service advisor Liz Berrios and lastly, honorable mention to Deanne who is always on point in updating my info. and ensures that I have a clean and safe loaner for the ride home with the biggest smile that will get you through your day. Great stuff at M.B. of Coconut creek. With thanks and appreciation to you all. Mary H.

The worst service in the world. They are just terrible.

I dealt with Liz for the first time ..very professional and courteous. She gave me updates periodically on my service while I was there….even though it was 2hours to service … I think they can shorten that time . Also no snacks available as before ??

Good

Great repair experience. Prompt, courteous and professional service by my Service Technician: Phillip Moodie. I trust his knowledge, guidance and recommendations.

They really did nothing special! Never received quote for the silver base in car that they said couldn't fix. They could not fix the viser on left side, pin fell out, said had to replace the whole thing, I have the pin. Asked twice for tire pressure to be checked before doing so. I remember at Ft Lauderdale Mercedes Benz they automatically check that and put air in tires if needed when you pull up. Not impressed! 2/10 So we all saw the response from the owner to make things right, NOTHING a made right. I called as requested, GM left for day, LM was told would receive a call the following morning, NEVER HAPPENED, no VM left to show truly care, nothing, just more of the same, SMH!

Alexis is an absolute doll. She made the experience everything we could have imagined plus more. Everything was quick and simple. I will definitely be sending anyone that I know to Alexis to sell or trade in their car. Thank you again> We may not have gotten what we wanted or even expected for the Maxima, but the experience I walked away with is indeed PRICELESS!

Kevin from the service department was attentive to our needs and concerns. He kept us in the loop regarding the service to our vehicle and was a true professional.

Just purchased the new Mercedes EQE electric vehicle. Had a great experience from the moment we walked in the door. Our sales consultant, David Falkenstrom was a pleasure to deal with and extremely knowledgeable. This was important as we never drove an electric vehicle before and was a little nervous to purchase one. Jeff Borack, Sales Manager was also a pleasure to do business with and made the process easy. As far as my new car, it’s beautiful, runs like a dream and am so happy we bought it! Excellent customer service is why we keep coming back to Mercedes Benz of Coconut Creek!

Excellent experience purchasing my first electric vehicle from Mercedes Benz of Coconut Creek. David Falkenstrom was an excellent Sales Consultant, extremely knowledgeable and a pleasure to deal with. Jeff Boraks, Sales Manager was also excellent and made the experience of buying a car easy. I LOVE my new EQE. Excellent Customer Service is why I keep coming back to Mercedes Benz of Coconut Creek!

Alexis was one of the most professional and kindest person I have ever had the pleasure of dealing with. Thank you again Alexis for all your assistance.

i took my car with no problem- the vehicle came out in bad shape. when raised the issue while i was at dealer , he said i need another vehicle i called the advisor and left messages, unsuccessfully.

we enjoy the sales reps here but the service the department is the worst we’ve ever dealt with on multiple occasions and joyce was extremelyyyyy rude and unhelpful when we called to find out when our car was finally going to be ready with going with out it for weeks and trying to call numerous with so no response to try to get some answers. I’d rather drive the far way to go to the delray location instead, will not be going back to coconut creek for services.

Problem was resolved quickly and so car downtime was minimal.

Great customer service and professional care and attention by the sale person Mark. I did by the car he recommended

Salesperson was fantastic . Great facilities. Extremely happy with service.

They replaced a failing battery and didn't cap the battery vent and now I am going BLIND from toxic battery gas being sucked into AC / heat system after 4 years the battery failed. Just now, I just found the cause of my poor health. This is an incompetent MB dealer.

Professional and friendly. Comfortable and welcoming

Rick and the service team at Mercedes Benz of Coconut Creek were great and took care of my GLE 350 that had issues after I had just purchased from CarMax. If I have any issues in the future I will definitely trust Mercedes of Coconut Creek to assist me.

I had a tire emergency on Saturday and called for an appointment. Not only was the service center opened on a Saturday, but I was able to bring my vehicle in. The problem was resolved and my vehicle washed and brought back to me as I waited. I am yet to be diappointed with the service there. Thank you all.

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Poor customer service, not Mercedes level.

Found the part I was looking for

Had my car serviced to my satisfaction. All at no cost. And the went above and beyond setting up my cargo net and washing my car. My only complaint is that no one warned me about the actual vs the expected wait time. I would suggest you double whatever they tell you.

Professional, Timely, No nonsense like at other dealers

a tire kicker Sales Manager and a used car salesman With bait and switch tactics!!!!!!!!!!!! This guy made me drive one hour after I got an offer online for $35,659 for my truck then spent hours doing an appraisal with this tire kicker so call Sales Manager that doesn't know anything about custom trucks. brings the offer down to $25k, I told him CarMax offer me 36k and Mazda in Doral offer me 40k, after that the sales guy told me I should have taken the money and rant for the hills... But the best part of the story is, He then tells me to go back to Mazda get the 40k offer and then come back to coconut creek Mercedes and buy the sprinter van from him. You talk about insult to injury!!! I will never buy a car from you!!! I will never buy a car from this dealership!! You tire kick my truck for hours so you could then insult me with this lowball. offer and you have the nerves to think I'm going to spend a dollar in that dealership after the way I was treaded. and by the way, go outside and take some real pictures of the van you are selling, so customers don't get Suprises later with the vehicle you are advertising. the van in your pictures on the web is not the same van you show me at the dealership.

I called and Linda picked up the phone. She was so professional and friendly ! I asked her a few questions and she was very knowledgeable and patient with me !

Extremely professional team.

It's probably the worst Mercedes dealership. (US and EU). Stay away...

Very grateful services fantastic job 💓😊😊

Sales lady. Was great . Very professional Patient

Adam, our service advisor, was amazing. There was a big fiasco at another Mercedes service center and I was left stranded. After a bumch of frantic calls, Coconut Creek was able to get me in the next morning and serviced my vehicle fast!! I am grateful beyond words for them.

My Sales Professional, Joe, was fantastic from the start. He was very responsive and answered all my questions and even came in on his day off to accommodate my schedule since I was travel in from out of town. We ran into a couple of unexpected hiccups, but he and Finance Director, Scott, worked in tandem to overcome them to my satisfaction. Follow up has also been excellent and I’m extremely pleased with the GLE as well. highly recommend this dealership- I’ll likely return, from 400 miles away - for my next purchase!

Everything was explained in great detail. Overall a great experience. Very professional and efficient.

Purchased a GLE 450 from this dealership and was very satisfied with the outstanding level of customer service. Our salesman, Angel, was very nice and informative throughout the entire auto purchase. I would recommend everyone to purchase from this dealership.

Excellent customer service from beginning to end and the service was done fast. I would recommend Autonation-Mercedes Benz in Coconut Creek.

My Mercedes Benz GLA 250 is a Great ride and I am a proud owner. Have had some minor issues as expected with any new car. Overall, I love my ride and would buy it again and again. I use the Dealership in Coconut Creek because it?s like night and day in comparison to the dealership in Delray.

Went in service center for rear door repair under an extended warranty and had to argue about a diagnostic fee that was not covered by the warranty. Service Manager did agree to drastically reduce the diagnostic fee so that was good. Got the car home and the rear door latch switch on the driver's door does not work. Not happy that I have to go back for repeated work so bad rating for quality control.

David and Dave were great , they went to the extra mile through out the sales process and even after that they keep following up in case I need something with my beautiful new Mercedes . Thanks Mercedes Benz great team Coconut Creek

Service is very good

David was very knowledgeable, patient and professional. I would purchase another car from him and tell Al friends to see David if they are planning to purchase a Mercedes-Benz.

Very nice experience, Jose helped me find the cars needs and took care about everything. Service was done on the same day and provided transportation home and back to the dealer when the car was ready. Service Rep sent me a video while the car was in service. I highly recommended them to the max!!

i was there to set up a car reparation after a small accident on saturday the 7th of January 2023 -i got a slot on Monday the 9th of January 2023 -very quick done

Wonderful service !!!!

Our Sales agent, Alan Telakowiec, was very professional and easy to deal with. As was the financial agent, Michael Kanen. Our experience was very positive and we would not hesitate to purchase another vehicle from Mercedes-Benz of Coconut Creek.

Advisor is very professional, helpful, honest and caring. Good service

Philipp was very helpful and respectful and despite my bad experiences with sales I will continue service with Philpp

Great phone customer service (Joyce) Excellent response from the service adviser Maria Coronel. Highly recommend.

Diagnosis and repair of problem with wheel sensors was performed in the time predicted.

Got my vehicle back repaired and clean. Always a pleasant experience.

What a great experience at MB Coconut Creek!!! I always dreaded buying a new car until this experience! My Sales Consultant Arthur was 💯%! I am now a loyal customer!

Didn’t like my experience here. Mercedes need to calm down with their prices! Went in to get prices for a broken mirror and the estimated price given was almost a laughable amount! The General Mgr was very nice and respectful but the others felt cold and standoffish towards me!

I had the opportunity to work for this place for a couple years excellent place to work and also it felt so exciting be able to guide a lot of customers to take the next step in order to buy a vehicle. They are really committed to satisfy every single aspect for customers and they are always willing to do more to make them happy and the the important decision to buy a car.. 100% recommended

Outstanding Service provided by Maria. She went above and beyond by sending me back home in Lyft to get my wallet. She also provided good information about my car needs so I can prioritize my car services based on my budget. Thank you!

From beginning to end this car dealership was so helpful with my service appointment. The only place I’m going from now on for anything with my Mercedes. Thanks Michelle.

Fast

Took a while to get to me...appointment was at 8:30a, had to wait until 9am to speak to a Service Specialist. However the service was great once they did get to me!

replaced new battery under warranty in a timely and efficient manner, staff is friendly .

Wade and Jose salesmen are great and attentive. Natalie the salesmanager went above and beyong for us to have a great experience. We will be back!

LOVE Mercedes of Coconut Creek, Florida ! My longtime service advisor Kevin is terrific. I truly appreciate the personailzed relationship that I have with MCC Service department.

I made a 7:00 am appointment. I was the first to arrive at the service area. Two customers who arrived after me were seen by their service advisor before I was called by my service advisor. It was only a 14 minute delay, but why even that? Just curious, but I found it a little annoying. Snacks were not in place at the coffee bar area until after I was seen.

My experience is always great at Mercedes Benz of coconut creek. This time it surpassed my expectations with Mr. PhilliP Moodie, he took the time to explain to me in detail what the issue was with my vehicle and followed up to check on the warranty which In turned lead my to pay zero cost. He also advised me on the prepaid maintenance service package that could definitely help me later. This is the only place I trust my vehicle and I would suggest that everyone do the same. Call and ask for Mr. Phillip Moodie for a great experience and the best knowledge. ??

I made a 7:00 am appointment. I was the first to arrive at the service area. Two customers who arrived after me were seen by their service advisor before I was called by my service advisor. It was only a 14 minute delay, but why even that? Just curious, but I found it a little annoying. Snacks were not in place at the coffee bar area until after I was seen.

Wonderful service

Had my car towed there. Quick one day turn arourned with updates. Great service!!!Great service. Quick to tend to my needs!!!

I was a huge BMW lover before purchasing my first Mercedes last week. I am in the car business and I must say, Mercedes of Coconut Creek gave me a wonderful car buying experience. My sales rep Arthur

I called this dealer in search of a GLE 63S AMG, they replied to me that they had 1 in stock, I had them hold it for me. I flew in from Charlotte NC and Rashad met me at the appointment we test-drove this beauty! and I said I'll take it. Rashad was very knowledgeable about this vehicle and walked me through all the features. He kept in touch with me will this day checking in and making sure I am a satisfied customer. Michael got me a great rate on my purchase and over all friendly staff everyone was smiling and happy.

Joseph Anzalone was great. No pressure, just supportive. Very helpful with setting up our Mercedes app and explaining car features.

The service department at Mercedes Benz of Coconut Creek is extremely professional and thorough. The entire staff is friendly and accommodating.

VERY GOOD! VERY FAST! GOOD PRICE! GOOD SERVICE! GOOD JOB!

Excellent customer service

Service is exceptional. No hassle appointments, great customer service

The Service Advisor, Liz, Was great. The car was ready when promised and cleaned inside and out as it was a service visit.

Easy no stress. Everyone at the dealership was friendly, knowledgeable, courteous and helpful. There was no market price premium applied to the cost of the car. The price of the car was discounted.

Thank you Michelle Bass for a wonderful customer service ans excellent experience with skills personal in the service department. Thank you so much amazing service from starting to the end..

The best service ever, from the start to the end. Absolutely amazing. The quality of service the friendly and professional efficiency from every one. It's amazing. They will treat you with so much respect, courtesy, friendly maners the It's beyond the words. They open the door for you , beste greeting ever. Michelle Brass my Service Advisor was incredibly. At Coconut Creek Mercedes in state road 7.(441) it's the place to go.. you will be satisfied and well service no doubt. I loved I will given more than 5 🌟. I took my time to share what a wonderful customers service and skilled people are there to provide the best service. Thank you Michelle I took my 2021Mercedes Suv for service and was wonderful experience. I will highly recommend. Thank you so much.!!

Waiting on a call back from a service advisor and I've only been calling for 5 days and left hundreds of voicemails and gave the info to the receptionist 4 or 5 times so someone can follow-up!!!!! I understand in the current situation they are probably understaffed and overwhelmed with work but so is everyone else in this business and 5 days to call a customer back is not acceptable in any industry. UPDATE 12/29/2022 Still no one in parts answered so I tried Pembroke Pines Mercedes and Brian in the parts department answers immediately unbelievable.. that's where you should call don't waste your time calling here.

WADE WAS GREAT!

I’ve had the best experience with this dealership from purchasing the vehicle to getting a recalled part replaced. They are how a car dealer should be…polite, efficient, and attentive! I would never buy a Mercedes from any other dealer in South Florida!

Worst car buying experience ever, test drive, sales person did not know the car (like how to put down the back seats), then on purchase, told 3 things were owed to me, did touch-up, provided a key, but reneged on providing the car manual. Really, Autonation does not have a Jag XE manual, a copy would be fine. Basically, you can?t trust the sales people on their word, they could order a manual, buy one on e-bay, even make a copy for me, instead, I was given the run-around. Elevated it to a manager, told they would get me a manual, nothing. He is out now, so it was supposed to go to another manager, told she would call me, never did. Terrible customer experience. I told sales, within 5 days, I don?t want the car with no manual. No reaction. So what does the Autonation 5 day guarantee of 100% satisfaction or return for a refund mean? The experience compromised the Autonation reputation over providing a car manual? Inept handling of the car purchase is my take. 3rd used Jag purchase, WORST EXPERIENCE EVER.

First time visit to MB of Coconut Creek for scheduled maintenance. Seemless online process to schedule the appointment. Prompt greeting on the service drive. Service advisor, Adam, greeted me. He is very professional with a pleasant personality. Kept me informed via text throughout the whole process. Maintenance was completed within the time I was told. Hats off to the entire service crew at MB Coconut Creek.

Joshua was the greatest. He made buying a car easy as ABC 123! The service was superb! Phillip Moody was my most recent service guy! He is so professional and easy going. My visit was stress free. The entire service department staff gets “E” for excellent!

My SUV was towed in as it would not start. Thinking it was the starter as Radio was on. Turned out only needed a new battery. HONEST and promptly serviced. My service advisor Rick is the BEST

My service advisor, Liz Berios at Coconut Creek Mercedes Benz is fabulous. She is very professional and clearly communicates to me any service that needs to be done and why.

They gave me good service. I would recommend to my friends.

I had a fantastic experience here, attentive and prompt.

Not happy with the service

This has been my 3rd car from the dealership. Joshua Garmon has always been my salesman and I wouldn't change a thing! Every time its always been a great experience!! I recommend him to all of my friends and family. Joshua always goes above and beyond, and makes everything so personalized! He explains everything and treats me as family. I own a business and it was difficult to come in and complete the process, but Joshua coordinated where he personally dropped the car off to me, at my place of work and made everything such a breeze for me. Talk about 5 star service!! Will definitely be back for all of my future cars. Thank you Joshua!

Jose was very helpful and knew what needed to be accomplished and I was able to have my car fixed and cleaned ahead of schedule very professional

The customer service here is a 5-star ranking. Gonzalo is a manager who goes far and beyond to ensure that the service in Mercedes is adequately delivered and always sets clear expectations with the customer. It is incredible how all the employees are in sync with a customer service centre mentality. Jose, my service Manager, is a Sr. who knows how to deliver and manage customer service. The other Mercedez service centre should use this team as an example of best practices to improve customer service.

Josh great customer service.check him out

Great service

Poor communication. I am a cash customer spending in excess of $10k at your service. However, every time there is NO COMMUNICATION when there is delays or updates. My car was there over a week and I asked for a loaner and was told that they do not offer this service. I just purchased a vehicle from JM LEXUS as they have immaculate service. Really wanted to buy from Mercedes. And this was a cash payment.

Great proffesional and human being

As always Mercedes at Coconut Creek know who to treat customers. Keep up the great work! Employees like Michael and Liz to say a few keep me coming back year after year.

Must say that I am not a fan of purchasing a vehicle. I was referred to Rashad Abushanab by my best friend as I was looking to purchase a vehicle for my father. Rashad was very caring, attentive and informative. He kept us informed as to the status of the arrival of the vehicle. Once the vehicle arrived Rashad the General Manager and executive team made the entire purchase experience very smooth and quick. I was pleasantly surprised with everyone’s attention and professionalism. I strongly recommend the folks at Mercedes Benz of Coconut Creek and specially Rashad!

This is the worst place to take your car for service . I’ve had nothing but issues every time I took my car for service there. One time the technician left a wrench under the hood of my car. The car was making a sound but they didn’t care to check. And when I pointed it out, the mng didn’t even bother to say anything to me. Just last weekend I took my car to have the brakes and alignment done. The dealership lost my car keys 20 minutes after I left. I had an 8:30am appointment Saturday, I didn’t end up getting my car back not until Wednesday night. Get this, they lied about the brakes. My car felt the same way I had given it to them. I was charged for a service they didn’t even do. I truly feel disregarded and treated condescendingly. This is the worst. Whoever owns this place will definitely hear from me.

Attentive, professional, personal.

Great service prompt attention when I arrived and vehicle was serviced in the time frame they told me.

Great experience easy in easy out.. waiting room was clean and comfortable so was ladies room . Advisor was very pleasant.

From day one I had the best experience. Jose my advisor is the best. Helpful and sweet. There is no better car dealer. Love Mercedes Benz. ??

They service was out of this world. From the sales team to delivery the atmosphere was excellent

Great service and communication. Service Advisor was personable and knowledgeable about the issue I presented. The only downside is the distance from my home. I would have to organize a ride to and from the facility or pay for Uber ride.

Don't like how I have maintenance insurance that also includes tires. Now there is nails in two tires yet I have to pay for brand new even though I have insurance covering the tires. Don't like that at all.

As always, my service representative, Rick Brown, was excellent. My vehicle was serviced in a timely manner and pickup process very efficient.

EXCELLENT SERVICE AS ALWAYS - JAMES GANLEY? I THINK...

Exceptional service, all repairs were taken care of and the facilities are client forward.

The service advisor was great he took care of every concerns with my car

After visiting Mercedes Benz Fort Lauderdale and having a bad experience, I was hesitant to go to Coconut Creek. But I am glad I went to Mercedes Benz Coconut Creek. The best service ever, Rickect was helpful from the 1 st time he served me, will always be my to go place every time I am in Fl.

Jim Ganley was outstanding. Jim’s customer service was great. My car was there about 2 weeks which was a little longer than expected but he kept me informed daily of the progress. He was a great representation of Mercedes.

I have been taking my car to Mercedes Benz of Coconut Creek since 2016. From scheduling, maintenance and delivery of my vehicle, the service department has consistently exceeded my expectations. James Ganley, the service advisor, has always been extremely professional, courteous, honest and helpful when discussing scheduled and required maintenance.

My first visit was smooth as silk! I just had a few minor things to take care of and they were handled impeccably. Although I was offered a Lyft ride home I opted to stay in the very comfortable waiting area, amply supplied with coffee and snacks. After a decent wait, the car was ready, gleaming and like new from the complimentary wash and vacuum. Excellent service.

Alexis was wonderful to work with every step of the way! Very personable and professional and I will highly recommend her and AutoNation to all of my friends who want to sell their car.

Michelle Bras my service advisor was amazing ! She was transparent and told me what to expect with my B service. She was courteous, kind responsive to any questions I had. Next time I go back I want her to be my service advisor!

Although they took almost 48 hours to diagnose my car, I felt pressured and rushed into paying for repairs that could potentially be covered by warranty. They said they need me to decide immediately when I mentioned I had additional questions and wanted to speak with someone regarding the warranty I purchased through Mercedes. They told me it won't matter that it's "just not covered" but they couldn't give me anything in writing. I had to arrange for my car to get towed to the Mercedes location where I purchased the vehicle just so I could get my questions answered. A representative from Mercedes just called asking if I was satisfied and I said no and explained above - she laughed and said oh ok thanks. Very unprofessional.

Jim, from service department is super professional and kind addressing all my concerns.

I've used this service location for over 5 years however my recent experience was not ok. Although they took almost 48 hours to diagnose my car, I felt pressured and rushed into paying for repairs that could potentially be covered by warranty. They said they need me to decide immediately when I mentioned I had additional questions and wanted to speak with someone regarding the warranty I purchased through Mercedes. They told me it won't matter that it's "just not covered" but they couldn't give me anything in writing. I had to arrange for my car to get towed to the Mercedes location where I purchased the vehicle just so I could get my questions answered. A representative from Mercedes just called asking if I was satisfied and I said no and explained above - she laughed and said oh ok thanks. Very unprofessional and unfortunate - they've changed staff and no longer offer the customer service they used to.

I was driving from sunrise fl, on a run flat tire, I've somehow hit a pothole on the road and rear tire monitor system advised me there was a big problem all the air was going fast. I tried to go to nearest tire shop,tire plus to see if they can patch. Unfortunately they said they wouldn't be able to cause it's a run flat ?. On top of that they didn't have the tire I needed in stock ? 275 35r 20 . So I had them put 40 psi air in the tire so I can try to make it back home somehow and figure it out later. It's already 4pm in the afternoon rush hour. I called coconut creek mercedesbenz where I bought my Sclass at and advised them I had a flat and needed a tire asap. By the grace of God I was able to get there with no major problems ?? and thank God they had 1 of my tires in stock ?. They got my tire on the benz and I was a happy man again ? ??

Mercedes Coconut Creek is the best dealership around! They are attentive, professional & easy to work with. I love my car and had the best experience all around here! They even delivered my brand new car to me at my house so that way I didn’t have to deal with sitting at a dealership for hours to get my car. It’s a must if you’re in the market searching for a car to stop by here & see for yourself the superb service they offer from start to finish!

I've had many experiences over the years with Car Dealerships and can honestly say MB of Coconut Creek stands out as the best. Sales and service are second to none.

My Advisor was great and she was able to get me in at the last moment.

Very professional and efficient service department. Car was finished when promised. Jim Ganley is an asset to the service department. Very knowledgeable and friendly. Would highly recommend.

Wonderful experience Rick in service is top notch!

My representative, Maria, was amazing. She was friendly, attentive and informative. She even tried to go over and above to help me with my warranty.

Arthur was very accommodating. He attended to all my needs. I have been a Mercedes customer for many years and this dealership is by far the best. It's worth the drive!

The service at the dealer was great , but the service at the roadside assistance at Mercedes Benz was terrible , almost 45 minutes waiting for someone to answer the phone and I hang up and went to the insurance roadside assistance…

Exceptional customer service. Called told them what car I was interested in and gave them a time I would show up and they said that they would have the car cleaned up and out front for me to look at when I got there. No other dealership offered that. Extremely knowledgeable, even though it wasn't a Mercedes I was looking at. Was a pleasure to purchase a vehicle from them. And they followed up to see if I was happy with the experience. All in all, The best experience I've had at a dealership! Way to go MB of Coconut Creek!!

Wow!! Amazing service department! I brought my G63 in for service, and Brion the service manager and Maria my service advisor checked my car in within minutes, and had it back to me the next morning serviced, washed, and ready to go!

Great service and follow up

Went to Mercedes of Coconut Creek after going to another dealership, intending on looking at several others looking for a S500 or S 580, we met with salesperson Mark Sawyer who was perfect for us. He was knowledgeable and helpful. He smartly brought around a S500 for me to drive, the car was fully loaded and a beautiful car.. Needless to say, we bought the car! Thanks to Mercedes!!!👍

I could give five stars if they checked the tire pressure correctly

good service

Everything was excellent, Very good environment and place to visit.

MB of Coconut Creek is the best! Service is always prompt, thorough, & honest. Rick Brown is the greatest!!! Thanks MB Coconut Creek!

Nick was my service advisor and couldn’t recommend another advisor. Best service best quality of care. Took great care of me and my car. Nick was the best 5/5.

No complaints the experience was great. I actually waited for my car… and it wasn’t bad at all. Staff is friendly and the cleanliness is A+

Marie was very professional and helpful Car is running very well and also appreciate the car wash.

They are amazing and helpful. I had a flat tire on a Sunday and was not able to get a ride until Tuesday to pick it up.

100 % satisfaction.

The service department was very attentive and helpful. They were able to successfully diagnose the issue, fix it and get me on my way !

I, like every customer, always expect to be well attended. We want the company to surprise us. A lot of people don't realize it, but we don't just want a good product, we want to feel good about the brand experience. When we decided to buy a vehicle, Mercedes-Benz was not our main option, until then. We went to Mercedes in Coconut Creek and there we were met by Mr. Joseph A. (Joe). Our entire perception of the Mercedes Brand has changed. Joe took care of us so well that we didn't even have the motivation to go to the competitor. I know that every company wants to offer good service, that every company trains its employees to do so. But unfortunately almost all companies fail. The Company can claim that success is due to the effort of its team to do the best, but Joe did more than that. He not only made us like the product, but he made us like the brand. He not only provided us with good service, he provided us with a better quality of life in having such an amazing experience. Life is short and made of emotions. I am eternally grateful to have had the good fortune to be assisted by such a competent and enlightened person. Thanks

Jose my salesman was amazing he took his time to find me what I was looking for within my budget. He wasn’t being pushing or forcing any vehicle on me. He remain in constant communication without the process. I will remain a loyal customer because of his great service.

Service was good but it took five days for engine mounts.

Thanks. Michelle did a great job. Excellent customer service.

This time they got it right. I had a loaner car waiting and everything went smooth. Picked up my car the next day replaced door hinge. Smooth and quiet opening and closing now.

My experience with Mercedes Benz Coconut Creek always pleasure going there for my Cla 250. My service advisor Rick is the go to person.

The valets that greet you were very pleasant and accommodating. Liz my Service Advisor was terrific! She explained every service my car would get, and the cost associated with it. She communicated with me when the car was done, and sent a Lyft driver to drop me off. Great experience!

Great service at repair dealership. Ask For Rick Brown Best service advisor

WOW, outstanding facilities and great sales staff. Alan was just the best! Found the car I wanted, spoke with Alan secured the vehicle. Drove 1000 miles to finalize this purchase and Alan was waiting for us. What an amazing dealership, loved seeing the cars, large open areas, never felt crowded. I hope to buy another vehicle form them in the future.😀

Servicio y seriedad todo fue fácil y cómodo.

WOW, outstanding facilities and great sales staff. Alan was just the best! Found the car I wanted, spoke with Alan secured the vehicle. Drove 1000 miles to finalize this purchase and Alan was waiting for us. What an amazing dealership, loved seeing the cars, large open areas, never felt crowded. I hope to buy another vehicle form them in the future.

We asked them to fix the recall issue- rear view camera. They did not. They kept my car for 2 days then charged me $90 for mileage on the loaner. I called the Service Manager 3 times. Never received a call back.

Service was good. However, FYI the new windshield wipers installed on my Mercedes Benz GLE were very cheep and do not work well at all. Therefore, I called to notify the service depart, and they informed me that I could come by and they would correct them. Although, they said I was not the only one that has called to complain about these wipers. Therefore, my suggestion is that you source a higher quality windshield wiper for Mercedes Benz. Therefore, your customers are not inconvenienced with having to return to have better windshield wipers put on. Thank You.

All of guys , a Very professional team . Clean location .

It was a very good experience. I was helped as soon as I walked in and this location looks nicer than the one in Fort Lauderdale. I will definitely come here again.

This please provide the best customer service. My service advisor Phillip will take care of you you don’t have to worry about anything with him

Lizette is always great to work with. She even included a complementary 36 point inspection and car wash. Just a pleasure to deal with.

I had a great experience going to this dealer, specially with Mark Sawyer, he is a very nice person, and a good seller. The process to buy our car was super easy. I recommend this dealer for your next deal and Mark as a seller. We got an amazing EQS 580, the best of the best.

Great customer service

had a great service experience. maria was wonderful.she returned calls promptly, met with me at our scheduled time, and made the experience easy.

Had a great experience, everyone was courteous, but Rick Brown, the advisor, was exceptional. Would highly recommend that everyone with a Mercedes go to buy and service at Mercedes of Coconut Creek.

Wade was great, really helpful and informative. He made the process painless.

very nice and polite staff very efficient good experience for me thank you

We went to the Mercedes Benz of Coconut Creek for regular maintenance last week. We were received by Ms Michelle Bras who went out of her way to make us comfortable and explained what needs to be done. You can tell she is experienced and knowledgeable and above all she knows how to deal with customers. Thank you Michelle for all your help and keep up the good work.

Rick Brown did a great job

Great customer service from from mr.Joshua Garmon

Had an amazing experience with the team, Josh was super helpful throughout the entire process! 10/10 definitely recommend this dealership

Had a great service experience at MB of Coconut Creek. First call was with Dale who politely and professionally went over the numerous options without giving any pushy sales pitches. My service advisor, Rick also gave amazing service and checked me in and out promptly and also kept me informed of the vehicle progress. Thumbs up to the entire crew as it was a smooth and painless experience

Great service. My service adviser jose was very knowledgeable, and helpful. I highly recommend them

Friendly, reliable and honest. Staff are knowleagble and take the time to explain and advise

Purchasing the vehicle is a complete different experience to having it serviced after the sale. When we purchased, they were the mist pleasant and definitely picture perfect, however less than 3 weeks after purchase, I've had 2 issues with the vehicle and even though I purchased extended warranty, they were not helpful, the second time they told us they don't have the tools or technicians to deal with thr issue. Why didn't they tell me this before selling me extended warranty? Completely disappointed and will not recommend

I've purchased my vehicle there less than 3 weeks ago. To make the purchase all is picture perfect, but the service after the fact is awful. I've had 2 issues with the car since the first time they said I needed to go to Volvo because the car is still under warranty, which I did, the second time was an issue Volvo didn't want to deal with because they weren't the last to fix that particular problem, but Mercedez Benz of Coconut Creek refused to call me back, and then didn't take my calls. When we went there, they told us that they don't have the technicians or tools to repair said issue and are not responsible for fixing it. Therefore even after purchasing the extended warranty I'm out of pocket. I'm am completely disappointed and will not recommend!

My first time purchasing a Mercedes an I must say Mercedes of Coconut Creek gave me a wonderful experience. My sales rep Joshua is the truth. I connected with this brother on so many levels. It wasn't just another sale for him. He truly an genuinely go above an beyond to make sure that your experience at Mercedes of Coconut Creek is a good one. Once again thank you Joshua an Joe of the finance department for making my experience an excellent one.

I dealt with several people in various departments, all of whom where professional, knowledgeable and all customer service focused. I’ll begin with my first contact Brittany Moreau, Brittany was my first point of contact when I called. She was friendly, helpful and eager to make my sales experience work for my needs. Thank you Brittany for all your patience and assistance. Next I met with Locksley Thorpe the sales manager. He was only too happy to assist me in getting me the price I could afford or offered another option of bringing a different car over from the Miami dealership because I preferred the color. He was a true people person ! Next I met with the financial manager, Michael Kanen. He explained everything I needed to sign and understood my limited time and got me in and out but making sure I understood everything, thanks Michael. I also met Angel who was friendly and all to eager to make sure I would be happy with my car. Lastly, I’d like to acknowledge Alexis who I met when I walked into the dealership. Because I was very early and Brittany was with another client Alexis had me sit at her desk and we discussed my car to the best of her knowledge until Brittany was available. Thank you Alexis you will go very far with your excellent people skills. Thank you all for a lovely and professional experience !

BEWARE of buying a certified preowned Mercedes at this dealership. During the pandemic I purchased a 2018 GLE 350 all cash I live in Charlotte NC so I had reservations about buying but I lived in FL and had my previous Mercedes’ serviced here so I had a sense that it would be a good decision. The car came to me filthy I’m pretty sure no one looked over this car. I started noticing yellow staining on the paint on the back rear well I had the car professionally detailed the detailer told me that the staining is under the clearcoat he also pointed out there was spray paint under the wheel well and that there had been damage that was badly covered up and now I have a car with staining on it I called the dealership we went round and round someone was trying to sell me an extended warranty and told me that having a paint job was very cheap to do. I’m not happy with the customer service at this Mercedes dealership I also expected a lot more from a prestigious brand like Mercedes. I’ve had Mercedes my whole life this may be the last one. Time to get a Range Rover or BMW maybe they treat there clients better. I’m still waiting for the dealership manager to call me back.

Professional, courteous workers, quiet and clean environment.

Not good; went in on a Brake Booster recall and came out with brakes seizing up and ABS going into frenzy that will now cost me $1,500. Dealer service states it's pure SOL coincidence. :(

I got the best experience. Customer service is good and also they are engaged with customers which makes the difference. They let customer know what problems need to be fix. I’ll be back.

I purchased my 2023 GLA 250 here after Hurricane Ian destroyed my other car. I hadn't necessarily planned on purchasing a Mercedes, and I was leaning toward buying a newer used car. However, we were already in the area to get my husband's car. Rashad and Jose were very helpful. No sales pressure at all. They spent time with me looking through their used car inventory and test driving. I ended up buying a new car because the price was competitive, and it had exactly the features I wanted without any of the bells/whistles I did not want. Rashad spent a lot of time making sure I understood how to use all the features, which I appreciated. Both Rashad & Jose followed up after my purchase to answer any questions. The customer service experience was great, and I'm very happy with my purchase.

This time they got it right at coconut creek Mercedes’. My car door hinge had to be changed so I brought my car in after making an appointment. I had my loaner car ready for me and everyone was right there helping me. The next day I got a call from Marie and my car was washed vacuumed and ready for me. Very happy this time with the service.

Was hesitant to bring Mercedes Benz Camper to dealership as had heard horror stories regarding recalls Kevin could not have been better in putting me at ease All repairs were done at ZERO cost and could not have been happier with service Great experience and if you have a class C Camper for sure go to coconut creek

Truly top notch dealership. True to their word, honest, go out of the way to ensure you have and excellent experience. We have purchased two vehicles in the last 3 months. Custom ordered, delivered in time as estimated, looked show room ready when we picked them up. Certainly have earned my future business and referrals. Special thank you to my salesperson Jose Rosario, sales manager Natalie Furno and general manager Cliff Beverly.

Review Update: Following my review below, I was contacted by the General Manager of the dealership. He looked in to my situation and agreed that the billing was excessive. As a result, MB of Coconut Creek agreed to refund me a total of $2285, which I felt was fair. I appreciate their responsiveness and the way they handled the situation so I am updating my rating to five stars. MB of Coconut Creek asked me to write an honest review, so here it goes. I feel like I was completely taken advantage of by this dealership's service department. I live in Naples and was on my way back there when my 2014 GL 450 would not start when filling up my tank at a gas station in Coral Springs. I had it towed to MB of Coconut Creek to get it fixed as it was the nearest Mercedes dealer. The service coordinator knew I was in a bind and I am sure he took this as an opportunity to overcharge me. I was told that the car needed a new starter and that it was going to take "19 hours" to complete the job. That seemed ridiculous to me that it would take so long, but I had very little choice in order to get my car fixed and on the road again. The cost: $962 plus tax for parts, and a whopping $4,670 for labor. I reluctantly paid and got the job done. Once all the dust settled and I was able to contact a few knowledgeable mercedes mechanics whom I have used in the past at other MB dealerships, I was told that a new starter replacement should take only 3-4 hours max to complete, not the 19 hours that I was told by MB of Coconut Creek. I was livid after finding this out and I feel that MB of Coconut Creek cheated me by using my predicament (and my lack of knowledge) to drastically overcharge me. Is this not fraud? Is there not a standard number of hours that MBUSA dictates to its dealership affiliates that a new starter replacement should take? I will definitely be looking into this with MBUSA, but in the meantime, I want everyone to know I feel that MB of Coconut Creek did not treat me with fairness or honesty, but rather saw fit to price gouge me instead.

Great place service is awesome

good and perfect

Adam Littman was very helpful and professional.

I went in for service and to extend the warranty on my car and saw this beautiful car behind me on the sales floor. I got up to take a look. Then told the service advisor how much I liked that car. I got up again to take a better look and when I went back to his desk, I asked how much would it cost to buy that car with my trade in. Kevin put my service order on hold and took me to see Bruce Summer. He was so friendly and courteous and I felt so confident in making this purchase. He followed up with me the day after to make sure I was doing well with the new features. Great dealership.

Mercedes Benz of Coconut Creek makes you feel like Royalty and as a Mercedes Benz owner we are just that!!!

Awesome experience! Would highly recommend both the dealership and my salesman, Arthur Dilsworth.

I had excellent expirence with John Brown on the phone atleast that’s what he said his name is (Caribbean voice) he kindly yelled at me on the phone and put me on a never ending hold until the dealership closed. He really gave me that luxury brand feeling.

Overall everything was fine, The sales agent was very courteous timely and provided helpful information. He was very consistent in following up and making sure all the needs were taken care of.

Our salesperson Jordin was very knowledgeable about the Mercedes brand. She made the purchase of our 2023 Mercedes a pleasant experience.

Todd on the best salesman I’ve ever had the pleasure of working with. He is customer service driven and very knowledgeable about the products that he’s selling.

When I needed MB of CC in a pinch they came through. I got a nail in my tire and it caused a slow leak. It was late in the evening and I needed it replaced NOW! I call and they delivered… I was connected with my service provider Adam and he made sure they had my size wheel in stock (YAY!), got me in and out with a great detail and wash in an hour. You all are the best!

Good service. Philip is always helpful and kind.

went from leasing to purchasing the same car everything went smoothly with dealer

Amazing service...Super Nice & Clean

Unprofessional costumer service. Advisor never responded phone calls. Terrible experience!

Had my Gwagon serviced for a warranty replacement on a Pereli Tire. Frances verified and took pics and said it would be covered under warranty. Most High-end dealerships would just not charge the customer and then get reimbursed. Not the case here. What's even more frustrating is he won't coordinate or return my calls. Going to file a BBB complaint tomorrow on this as well.

David Falkenstrom provided excellent customer service.

Ever since Mercedes installed the upgrade to the system, I have been having trouble with my electronics and my amplifier quit working. I was informed that the upgrade would take about 1hr. to complete. It actually took almost 3 1/2 hrs.

After a bad experience with another Benz dealership, I opted to try this location. Francis, my service advisor was not only welcoming but very knowledgeable. He addressed all of my concerns and stayed in contact with any update. Excellent customer service. Thank you! Highly recommend

Great service and very good experience in buying my new Mercedes

Quality and professional customer service by my Service Advisor Rick Brown Coconut Creek Mercedez Benz always a win

Awesome Experience! Jose is the best. Definitely the dealership of choice

I went in for a repair and everything was taken care of in a timely fashion and the service was excellent! Friendly, knowledgeable and helpful staff.

I went in for a repair and everything was taken care of in a timely fashion and the service was excellent! Friendly, knowledgeable and helpful staff.

Staffing is very professional. They keep the service to a high standard. My agent Phillip Moodie is one of the best

All good except I have to go back because they didn't reset my dashboard reminder. It still says I am overdue for service.

Josh German and Michael Kanen were both Professional and highly helpful in the whole car buying process. Josh was especially helpful in answering my wife's questions, for the second and third times!!!

Francis was an incredible associate. He informed me of every steps of the process. He was nice, always available and really professional. The experience was great thanks to him only

Outstanding all around visit! Made us feel very special and was super easy and professional!

Jim was on time and provided Mercedes Class service. In/out and done. And the shiney car was washed and prepped after a malfunctioning battery was replaced.

Jim in service is always very helpful and gets me in and out.

Very helpful and polite.

Adam Littman is always very professional and helpful with any service issue that my car might have.

Short purchase time than ever, good experience. Will tell all of my friends how easy is to deal with AutoNation.

i have a limo company - brought the sprinter in for a check engine light and DEF light. (recall) and to replace the passenger air bag(recall) it took a week for them to look at the van i told them what the check engine light was(nox sensor)they replaced the nox sensor did not do the air bag said they had to order it. they had the van for a week before they looked at it - they knew they needed the part and could have ordered it when the van was dropped off - the DEF light they said i let the fluid run low(not true) then they said i over filled it i have had the van for 6 years i think i know what i am doing - there are major problems with the DEF systems in the Sprinters - i said something to the writer about all the problems with the Sprinters and the service writer said the sprinters where not being use in the right way - (the are work vans) i said Amazon has 1000's and she said look how many are here for repair

Extremely rude service between Coconut Creek and the Margate Autonation. Had a deal set up in Orlando to have the car shipped but they wouldn’t release the vehicle and wouldn’t accept my trade offer made here. They wanted me to drive all the way down and do the deal with them when I already had everything finalized up in my local Autonation. Fabrizia, Anne and Mathew were not helpful at all. Blatantly ignored the Orlando dealership I was buying from and gave nasty attitude over the phone.

I absolutely love this dealership, from start to finish everyone is pleasant friendly and honest with your service needs. Rick is my go to guy and he really takes care of his customers. The young ladies behind the desk are so sweet too. thanks guys see on my next service appointment.

Excellent service Department with professional and caring people. 5 Star service…always. My service advisor Kevin Alexis and the Service Manager Brion Fitzgerald are super stars in my book. I've been bringing my 2015 Sprinter to this dealership for 6 years. My most recent repair took an unfortunate turn and more time to repair than anyone could’ve anticipated…. But during all that time, I always received 5 Star assistance and professionalism with all my service needs and questions. I would highly recommend this Mercedes Benz dealership and Kevin or Brion to assist you. Thank you again 👍🏼😊🚐

Great customer service!!!!!! Liz Berrios was awesome!!

I started looking for my car online. The process was super easy. I applied online for my pre-approval & went into the dealership. Not knowing that I would actually be walking out with my dream car. The process was smooth ! The staff is super nice & im super happy with my new baby ! Thank you so much guys

I don't go there often but whenever I do it's an awesome feeling. The staff is great n friendly.

Phillip was very professional, knowledgeable and very pleasant. He explained process and procedure for the service of my vehicle. I was very satisfied with my experience and the my wait was not long. Marilyn

The service manager Rickert Brown was excellent. Rickert had a loaner available and text updates during the day.

Service manager was very good and everybody is friendly. Overall good service

Thank you Jose for the wonderful customer service you and MB provide. We are very pleased. Barry

Rupert Rhodd HORRIBLE FOLLOW UP EXPERIENCE WITH THE SALES TEAM. Four weeks after purchasing a 2022 car from Mercedes Benz of Coconut Creek, it broke down. Road side assistance took forever to come as we were stranded for 2 hours. In fact, we called MB of Coconut Creek and reported the problem hoping that a member of the sales team who sold us the car would have intervened because the person who answered the call took all the information. NO SUCH LUCK! Eventually, Roadside Assistance came and the car was towed to MB of Coconut Creek. Over the next two weeks that the car was in the shop, it became abundantly clear that the person who sold us the car had one solitary interest: to earn her commission. She did all she could to convince us to buy the 2022 car because we contacted her the day the car broke down, she PROMISED to call back, and for the two weeks the car remained in her shop, she or no one from the sales team called to find out how we fared or how we were doing. This is our 3rd Mercedes Benz, and rest assured, the LAST CAR WE WILL BUY FROM MB of Coconut Creek. There was ONE BRIGHT STAR FROM THIS SITUATION, and HIS NAME IS RICKERT. He understood our frustration and from the moment he gave us the loaner until the problem was solved. We will be back to service our car at MB of Coconut Creek, but we will not buy another car from this dealership. Thanks Rickert for a wonderful Service Experience, and it was NOT ABOUT WHAT YOU WERE EARNING.

the service was excellent. They took the time to explain to me what the car needed to get service and made sure to make my next appointment to complete the service. Customer service was excellent as well as the attention to details from Mr. Littman who helped me.

Good and proffesional services

Francis Jose was very helpful throughout the whole process

Jim was awesome in taking care of my first service!

Took the car alignment, balance and rotation. Picked the car almost 7pm and the car was driving extremely bad. You let go of the wheel and it drive towards the right. Took the car the following day. After 4 hours I get the car and now it was worse than before. Went back I ask the technician to come in the car and see for him self. I guess the dealership doesn't allow them to test drive the car before returning it to the owner. Well guess what I was there all day! Left until 5pm. Missed my eye doctor appointment and a birthday party because the car was pulling to the right. I told them I didn't not turn in my car like that, who ever was the tech did a horrible job. And they blame it that the car is a 2015, their excuse was when the car is old and you it for repair the mechanic might find other things? Well that was not a good answer either. I won't be back.

Service is excellent in everything courtesy from all staffs I am satisfied and will recommend Benz of Coconut Creek to all who needs a job well done

Horrible experience with Arthur Dilworth Jr. I promise as soon as you purchase from him, he will never return your calls or text messages. Unethical and unprofessional.

I have called this dealership twice and still have yet to hear back from anyone. I expressed interest in a 2016 GL63 and was ready to buy, just wanted to get a picture of undercarriage, check on documentation fees associated with this vehicle purchase and shipping rates to Virginia. I expressed that I am a CASH in hand buyer and don't require financing but I guess that doesn't mean much to them. It's been 10 days since my initial call and 5 days since second call, Sabrisia said she was going to check on best shipping rate for me.....nothing yet! Good luck with the sale, bringing my CASH elsewhere!

JOSE AND GONZALO WERE FANTASTIC! GREAT AND COURTEOUS CUSTOMER SERVICE!! KEEP IT UP!!!

I have a wonderful service manager who takes care of all my vehicle needs, Her name is Liz! She is always so helpful,knowledgeable and accommodating. I highly recommend This location!

We purchased our GLE350 last week and are in love with it. The comfort and luxury is amazing. We wanted to thank Bruce for his professionalism and great personality. He ensured that all of our questions were answered before taking any steps into finalizing the deal. In addition to this, he was very knowledgeable about the vehicle and what it has to offer. Bruce definitely made the process smooth and enjoyable. Michael, from finance is also very professional and pleasing to work with. He took his time to show us all the options available and helped us achieve the best deal. Thank you very much Mercedes if Coconut Creek. We are happy we joined the family. :)

They make an effort to keep your vehicle running in a good condition.

Joshua Garmon, Natty Benz aka Natalie Manager, and finance manager , Finance director Scott Boukzam were fabulous!! Start to finish straight forward and honest very professional made for an extremely enjoyable deal.

Francis and the team at Mercedes of Coconut Creek are always outstanding. Convenient appointments, service is always on time, advisor is very communicative, car is returned to me with a fresh wash & cleaning and the staff there is always smiling- I love that!!

Walked in and was not greeted. Had to search for my representative to pick up my car. Then tried to pre- schedule an appointment while I was there. Had to ask him three times to set up my appointment while I was there.

Excellent service ? Jose Rosario bring me the best experience , thanks

The service and Service Advisor Jim were great

They checked my car throughly for all the issues and got my vehicle back and running smooth.

The service experience at Mercedes Benz of Coconut Creek is top knotch. My service advisor, Rickert Brown, is highly professional, courteous and efficient. I have been going to him for the past couple of years and hope to have him as my service advisor for many more!!!

My service is alway good once I have my service advisor Jim.. I would not drive that far if hes no longer there

Excellent customer service. This experience was very personal with the service department. I felt that everything I needed was provided with compassion for my needs I purchased the new EQS and still have a lot to learn, the service technician came outside to explain things to me that I might be able to properly use the car. That made me feel as if, I was apart of the Mercedes family. Thanks for your hospitality it was exceptional

Thank you to Jose my service advisor for your quick assistance in helping not once, but twice in two months, when my Mercedes’ had to be towed to your dealership. Jose went above & beyond! Great employee!!!! 🙏🏻

Everything perfect I’m very happy with my new car