Model Showroom
Recent Reviews from Mercedes-Benz of Coconut Creek
5
Rick handled my service appt. Got me in a new loaner for the day. Picked up my car later that day. No hassles. He's great!
Melissa Saland
Jun 7, 2023
1
Salesman was NOT very helpful bc they didn't have inventory. I asked if he could check if someone else had the car I wanted. He said his system doesn't show him that information. Didn't bother to ask me if I wanted to see or try something different... maybe I'll change my mind. Didn't even bother to give me a business card or take my name down for when the car I really like is available. Nothing! He let $ walk right out the door. Oh well! Took my business & $$$$$$ elsewhere. Will never go there again!
pantha moon
Jun 6, 2023
5
Very courteous, nice people , fast process !
Luis DeOliveira
Jun 6, 2023
5
Needed new tires for m wife's car. Autonation made it easy to obtain a quote and I was able to select the Mercedes dealership for service. Liz is always professional and kind.
Chad Lopez
Jun 6, 2023
5
I went to the service department of Mercedes-Benz of Coconut Creek after being disappointed by other local MB dealers. I was very impressed by their professionalism. In addition, I received a video from the technician who worked on my car showing me exactly what he did. He also performed a short inspection of the undercarriage of the car, brakes, tires, etc. I have never received anything like this and thought it was very informative and I appreciate it.
Carin Henderson
Jun 5, 2023
5
From the moment we walked into the dealership everyone was so nice and friendly. I had the pleasure of working with Dave and he was great! He was patient and went over all the details with the cars I drove. Natalie from finance was also great!! I’d definitely recommend Mercedes-Benz of Coconut creek!
Stephanie Simonetti
Jun 4, 2023
5
Rick is my service writer. He?s the reason I go to Coconut Creek Mercedes.
Peter Brown
Jun 4, 2023
5
perfect experience, great service from Joseph Anzalone
Gerardo Michalowitz
Jun 2, 2023
5
I love this place , if I have a problem with my car Mr. Moodie is only a phone call away and my problem will be taken care of as soon as possible.
Angela Simpson
May 31, 2023
5
We bought three cars recently for my wife and two daughters and had an outstanding experience at Coconut Creek. Anyone looking for quality service should see Dave Falkenstrom. What I loved most about Dave was not only his knowledge of the inventory but his ability to find the right cars for us. The sales manager, Jeff, is fair and there are no hidden fees. The product of course speaks for itself but I would highly recommend this dealership.
Gregg G
May 30, 2023
5
Excellent service and first quality customer satisfaction with Joseph Anzalone
Gerardo Michalowitz
May 30, 2023
5
Great atmosphere, very friendly staff.
Andres Bolivar
May 30, 2023
5
Always on time, staff is very professional and polite. They discuss everything with you and don?t push things for the sake of pushing them.
Ronald Stitt
May 30, 2023
5
I was in and out with 30 minutes. I dropped my car off for B service whilst picking up a loaner vehicle. Liz was the best!
Rose Powell
May 29, 2023
5
This was my first visit to Mercedes Benz of Coconut Creek. The check-in process was seamless. My rep, Kris, listened to my concerns, and ensured the technician addressed everything in his report. I was in and out. The carwash was the cherry on top.
Jane Doe
May 26, 2023
5
My service advisor is the best. Very knowledgeable and professional. Facility is state of the art and repairs took a reasonable amount of time.
Kennecole
May 26, 2023
5
Professional and kind experience.
Rachelle Dorsainvil
May 25, 2023
5
I am satisfied with the overall experience, but I have to say a littlle bit disappointed that this ongoing problem with the sliding power door was not resolved, and I have taken it there numerous times to have this looked at and everything it's the same results, they can't duplicate the problem and that it must be debris in the channel preventing the door from closing, which i have never found to be the case, now the vehicle is out of factory warranty and any repair going forward for this door issue will now only cost us.
Mikeyld
May 25, 2023
5
Alexis was great to work with. She was very helpful and walked me through the whole process! Thanks!
Daniel Rich
May 24, 2023
5
Great service and great staff. I went there for the first time after purchasing my Mercedes in Bonita springs. They got me in and out in a rental within 10-12 minutes. I didn’t even have time to make a cup of coffee. Outstanding customer service! Would highly recommend them!
Marc L Thomas
May 24, 2023
5
My service advisor Kristopher stayed in touch with me even after hours while his wife was having a baby!!! That's service!
Fred Wotocek
May 23, 2023
5
Courteous staff. Deliver what they promise. Clean and inviting waiting room.
gsalamoun
May 23, 2023
1
Everyone was very condescending. First rep tried to tell me that limp mode doesn't exist when I explained what was wrong with the vehicle, before transferring me to "an expert" who then mansplained limp mode to me. I went for days without hearing from anyone. Everyone was rude, not a single person said thank you or smiled when customers entered the building. Very disappointing for Mercedes. Also, the number you provided below is the main line. Please provide an extension if you want me to reach out.
Yan Strunga
May 22, 2023
5
While getting into an accident is usually a horrible experience, Walker and AutoNation made sure that my experience would be the best under the conditions. They did a great job on my car, handled all the problems with my horrible insurance company and most importantly, kept in touch with me every step along the way.
GMAN2023
May 21, 2023
5
Excellent!
CARLOS GUERRERO
May 19, 2023
5
I drove over 100 miles to this dealership for service because my local dealer was booked weeks ahead. Everything was handled with the utmost professionalism and courtesy. I highly recommend this dealership.
EdJP73Naples
May 19, 2023
5
This dealership was great. The customer service was amazing, and they made the process easy and understandable.
Michelle Lejean
May 17, 2023
5
Been to 3 different Mercedes dealers by far this is the best one and I am willing to travel the extra miles just for their service .Rick is my service advisor ,the service he provides goes above and beyond. As a customer I’m always his priority, service is very fast and reliable Overall very happy with Mercedes -Benz of Coconut Creek
Christian Gamez
May 15, 2023
4
The process was the usual back and forth but overall not to bad/ they wanted to move a car and we wanted to buy so we got to a number that worked. What did not work is the lack of attention to detail when the car was delivered. They did not show us the imperfections on the as is sale and when we walked around the car they were less than impressed that we found paint chipped and dings not smoothed out. not enough to void the sale but very annoying
BOCA ZAIDE
May 15, 2023
5
Most helpful staff and amazing service! Wouldn’t take my Mercedes anywhere else! Thank you to Liz Berrios and staff! You guys are great
Barber Dan
May 14, 2023
5
Service was delivered as promised
Alfred Alvar
May 14, 2023
5
great services department
barry schelin
May 12, 2023
5
Alexis was truly incredible. Very personable, intelligent and honest she made the whole process despite some hiccups with admin paperwork approval Extremely pleasant. AutoNation is blessed to have her as an employee.
Dr Samuel Frank
May 10, 2023
5
Dealing with Rick Brown, my service advisor for the past 6 years has always been a joy. He is concerned, knowledgeable, responsive to my needs and problems, simply put, none better.
Neil Berman
May 10, 2023
5
Treated very professionally by everyone on that dealer. Went in for a used car walked out with my brand new C300
Tania Aluisi
May 10, 2023
2
Liz the advisor was great. The sales representative, not so friendly and not courteous 3/5. It took two other employees to ask him to offer myself and children a water; was a hot day and waiting for car to finish get appraisal after servicing which was a 5/5. 5/8/23 not pleased; have tire warranty. Back tire changed had a nail only and other three tires not changed but charged deductible 😞. Now causing entire car to shake badly. Was there three hours today. Let down definitely not a fan of Mercedes dealership. Husband furious(was not present only my wife). Is this the way you my wife and the safety of our family? Same on you Mercedes.
Tamara G
May 9, 2023
5
Seamless purchase
Mark Margulies
May 5, 2023
5
Profesional attitude, welcoming, expert service! Everyone had a cordial attitude, ready to assist! Kevin remains helpful nd focused on getting me in nd out in a timely way which I so appreciate! He’s the best!
Dilcia Phillips
May 5, 2023
5
I've purchased cars from both Mercedes delray and Mercedes coconut creek and have had great experiences with both- from sales to service no complaints but today I felt the need to just give a little shout out to Rick brown in service. I had a 9am appt and was due to pick up a loaner. When I met Rick I told him the technical issues I was having and within minutes he had my wife and me in the car and was able to fix our issues without having to drop it off. Literally minutes later we were on our way. His knowledge and ease at handling our issues were a blessing this Friday morning .
Andrea A
May 5, 2023
5
My service manager, Marco was terrific. He came up with a creative solution that solved what could?ve been a major issue. I really appreciated his helping work through the problem.
Bob Sabo
May 5, 2023
2
The rep would not call me to give me the status of repairs. I called numerous times with no response.
Barry Wesson
May 5, 2023
3
took 4 hours to process a cash buy for an used vehicle, probably trying to get more business on insurance, warranty ...
Terry Fung
May 4, 2023
5
Very professional Very helpful
Paul
May 3, 2023
5
Excellent and quick service. Fair price.
Carlos Delgado
May 3, 2023
5
As usual my service experience was excellent. I brought my 2018 S-Class in for a warranty repair and it was handled flawlessly. I also purchased new tires and a battery and my long time service advisor, Kevin, made that as painless as possible making sure I got fair prices and all available discounts. I have tried other Mercedes service departments but I must say the none compare to Mercedes of Coconut Creek.
muellerm
May 2, 2023
5
Tod was great, answered all my questions everyone else I dealt with provided first class service
Steveeee
May 2, 2023
5
Mr. Rickt Brown is the upmost professional. He listens to the customer and he provides honest feedback. He also makes sure the customer is satisfied with the service received. His rapport with his customers, colleagues/staff is amazing.
Juanita
May 2, 2023
5
Traded in a car on the purchase of a new car. There's a lot of ads now that you should still a car rather than trade it in. I found Mercedes Benz of Coconut Creek to be fair, straight forward and easy to deal with. I was very pleased by the whole experience.
GMorlitz
May 2, 2023
1
I went to Mercedes Benz of Coconut Creek for an oil change and multi-service check before a very long ride back to NY with the car. I was quoted $225 over the phone and was told the whole process would take about 60 minutes. I decided it would be best to go through Mercedes, especially because I was in need of the multi-service check for my trip. After four very long hours I was hit with a $700 bill and a long story of all the things that they did for free. I would never recommend Mercedes Benz of Coconut Creek.
Patricia LBNYC
May 1, 2023
4
Service technician did a good job and work was properly done, but I had to search all around and ultimately go the airport to rent a vehicle. Loaners should be available for jobs that cost so much and take such a long time to complete. The need to rent a car also adds to the overall cost of the repair.
LOliver
May 1, 2023
3
The higher diagnostic fee is not applied to your services. This is a ridiculous practice since it would be part of the service anyway.
jaymi feller
Apr 30, 2023
3
The higher diagnostic fee is not applied to your services. This is a ridiculous practice since it would be part of the service anyway. Additionally, the quoted regular service price is 4 times higher than a local mechanic.
Jbfeller
Apr 30, 2023
5
Kevin rocks. He’s my go-to service rep. He makes me feel special as a customer, he’s proactive, he listens and follows through.
Dee Mc
Apr 28, 2023
5
Rick Brown has been very attentive and detailed in providing me services and updates on the status and needs of my car to keep it up-to-date with its maintenance requirement. He has reached out to me the moment the car is ready for pick-up.
tidodoflo
Apr 28, 2023
5
Como siempre en estos 8 años que Levi de clienta es excelente el servicio y la atención . Liz Berrios se preocupa de cada detalle
Susana Ara
Apr 28, 2023
5
, I called the dealership just inquiring information I got Alan ! & im glad I did, I told him what car I wanted he call immediately when it the car was in. Very knowledgeable about the vehicle, made the process easy & helped me set everything up. I really enjoyed my experience!! The finance guy Scott was very helpful & nice. Even when I walked in the entire staff was helpful & friendly!! I got the GlC300 coupe 2023 I love it !!
Shanteria Tranise
Apr 27, 2023
5
Brittany took care of me & I could not be happier with the experience! Forever grateful!
Birgit Oliva
Apr 27, 2023
5
, I called the dealership just inquiring information I got Alan ! & im glad I did, I told him what car I wanted he call immediately when it the car was in. Very knowledgeable about the vehicle, made the process easy & helped me set everything up. I really enjoyed my experience!! The finance guy Scott was very helpful & nice. Even when I walked in the entire staff was helpful & friendly!! I got the GlC300 coupe 2023 I love it !!
Shanteria Strowbridge
Apr 27, 2023
5
I contacted my service advisor Liz. She sensed my need of urgency and advised me to immediately bring my car in for an evaluation. She promptly greeted me and had a technician examine my MB while I waited. She had an answer within 5 minutes. Now that us professionalism and amazing customer service! Thank you Liz (and the technician) at MB of Coconut Creek!
Kevin Chaitoff
Apr 27, 2023
5
Went in for service on leased vehicle and got great deal to trade-up to new EV SUV!! David Falkenstrom took attention and care to make this easy.
JuliaA1
Apr 26, 2023
5
Very professional employees and I got my car back in a timely manner
Nicholas Kyle
Apr 25, 2023
1
After doing regular service the past months for my c300 which is under warranty until June 2023, I kept receiving emails to fix the brakes. When my battery got an error message on the screen last month, I went to fix it and the service person at Mercedez-Benz of Coconut Creek told me that my brakes need to be changed as it is not under warranty and he gave me an estimation of $1200. I told him that I will fix it later and when I reviewed the warranty, I discovered that the brakes is covered by the warranty. Then I got a weird sound coming every time I press the brakes and this sound was not heard when I drove the car without brakes. I looked under the car to check if there is anything making that sound and I checked the tires and everything looked good. I scheduled service for the brakes at 7 am the next morning, and I took the car and waited for them to call me when it gets finished and I told the same serivice person that I discovered that the brakes is under warranty and I explained the weird sound only happens when pressing the brakes, so this means that it needs to be replaced and the service man checked and said it is a weird sound. Then, I received a call at 12:30 which is after five and half hours telling me that the brakes are fine and they discovered a cover near the tires that is damaged. So, I compalined that there must be something wrong and I called the manager of Mercedes-Benz to explain to him what happened and waited for him to investigate and call me back. Then the service man sent me a photo at 2:15 pm of a damaged plastice cover near my tires and I was shocked to see it because this was not showing when I went under the car before to check the four tires. So, I suspected that there is corruption in the service department and they wanted me to pay around $700 for this cover which was not damaged before and I suspected that they damaged it. I went to them and met with the manager who argued that the car was damaged and should pay for the cover because it is not covered under the warranty and he tried to exlain that the rear brakes is still safe, then he went to check it again and then returned to tell me that he ordered to change the rear break pad but I have to pay for the damaged cover. Because I know for certain that I did not have any cover damage as I checked it myself, I complained and then the manager said that they will not service my car again and I will pay $0. Please investigate the serivice department to protect customers servicing their cars as the service people may mislead them and ask them to pay for repairs or replacements that are not done.
Hala Georgy, PhD
Apr 24, 2023
1
After doing regular service the past months for my c300 which is under warranty until June 2023, I kept receiving emails to fix the brakes. When my battery got an error message on the screen last month, I went to fix it and the service person at Mercedez-Benz of Coconut Creek told me that my brakes need to be changed as it is not under warranty and he gave me an estimation of $1200. I told him that I will fix it later and when I reviewed the warranty, I discovered that the brakes is covered by the warranty. Then I got a weird sound coming every time I press the brakes and this sound was not heard when I drove the car without brakes. I looked under the car to check if there is anything making that sound and I checked the tires and everything looked good. I scheduled service for the brakes at 7 am the next morning, and I took the car and waited for them to call me when it gets finished and I told the same serivice person that I discovered that the brakes is under warranty and I explained the weird sound only happens when pressing the brakes, so this means that it needs to be replaced and the service man checked and said it is a weird sound. Then, I received a call at 12:30 which is after five and half hours telling me that the brakes are fine and they discovered a cover near the tires that is damaged. So, I compalined that there must be something wrong and I called the manager of Mercedes-Benz to explain to him what happened and waited for him to investigate and call me back. Then the service man sent me a photo at 2:15 pm of a damaged plastice cover near my tires and I was shocked to see it because this was not showing when I went under the car before to check the four tires. So, I suspected that there is corruption in the service department and they wanted me to pay around $700 for this cover which was not damaged before and I suspected that they damaged it. I went to them and met with the manager who argued that the car was damaged and should pay for the cover because it is not covered under the warranty and he tried to exlain that the rear brakes is still safe, then he went to check it again and then returned to tell me that he ordered to change the rear break pad but I have to pay for the damaged cover. Because I know for certain that I did not have any cover damage as I checked it myself, I complained and then the manager said that they will not service my car again and I will pay $0. Please investigate the serivice department to protect customers servicing their cars as the service people may mislead them and ask them to pay for repairs or replacements that are not done.
Hala Georgy
Apr 24, 2023
5
Great service and experience, I look forward to purchasing another car in the near future. I have owned mercedez benz for more than 20 years.
GAINDA WILLIAMS
Apr 24, 2023
5
Prompt, courteous, friendly & informative service every step of the way
Rachel Schaming
Apr 23, 2023
5
Rick Brown is an exceptional Service associate. I live in Port Saint Lucie and I drive a 1 hr 20 minutes to this location because of Rick.
Joan Boreland
Apr 23, 2023
5
Such an easy and amazing experience, never felt pressured or obligated to jump into anything. Arthur, my sales person explained everything throughly and was very friendly! All of the staff was kind and helpful.
jessica sahadeo
Apr 22, 2023
1
I went there and met with Jose over 3 weeks ago to get my S class fixed. He Promised to call me the following week and never did. It has been 3 weeks already that I’ve called and left messages trying to get some update and no answer nor a call back. I asked to speak with a manager and was promised that a manager will call back and never got a call back either. Chris will call you back is what I’ve hear 4 times already. The service sucks big time. Taking my car to another location.
George Khoury
Apr 21, 2023
5
Great service, excellent staff, clean and cool environment
Ramon E. Aguilera
Apr 19, 2023
5
Had an issue with my car and had no appointment. They took me in right away and my car was ready in an hour. Thank you for the great service!
Karen M
Apr 19, 2023
5
Kevin Alexis is an outstanding service advisor
Mark Borden
Apr 19, 2023
5
Mr. Garmon is the absolute Best very informative, helpful..
Breona R
Apr 19, 2023
1
Called to get appointment for an oil change, Thank god I asked how much and was quoted $750 for a 2022 GLE same car Pembrokepines quoted me $350, what a rip off do not go to this dealer.
FARHAT KHAN
Apr 18, 2023
3
Been trying to pick up my sprinter for a few days now. Was told it closes at 9. Then found out they close at 7. And then found out they actually close at 6. So idk what’s going on here but they need to figure out there times.
Duraduelly Max
Apr 18, 2023
5
Absolutely the finest service provider I’ve ever encountered. Prompt and courteous as well as very prepared to help in any way. I highly recommend Rick Brown!!’
Jayglwd
Apr 18, 2023
5
they informed us all the updates during the service
Fernanda
Apr 17, 2023
5
Received great service from the team at Mercedes Coconut Creek especially from Rick Brown my service advisor. They are always attentive my needs and time constraints and make the service process a smooth one.
Doug Schwab
Apr 17, 2023
5
It was great , team members was very nice and competent
Youseline Cothiere
Apr 17, 2023
5
To star I drove from Kendall fl area all the way to coconut creek 100 % Amazing services department lizzette (advisor)is the best and all the valet staff and Jorge the sprinter technician
DAVID QUEZADA
Apr 13, 2023
5
Great customer service
Angela Webb
Apr 13, 2023
5
This process was amazing everyone I encountered was amazing and helpful. Brittany M was amazing guided me through the journey and kept me updated. Mike was amazing he was able to find me the right vehicle from another store. Such a pleasure and wonderful experience.
Karine Ducenor
Apr 13, 2023
5
To star I drove from Kendall fl area all the way to coconut creek 100 % Amazing services department lizzette (advisor)is the best and all the valet staff and Jorge the sprinter technician
David Quezada
Apr 13, 2023
5
Jose Artiles Bojos was awesome to work with. Took the time to listen and offer valid options. Service was handled promptly. Very happy with this dealership.
Thom Champa
Apr 10, 2023
5
Jose Artiles Bojos was awesome to work with. Took the time to listen and offer valid options. Service was handled promptly. Very happy with this dealership.
Thom Champa
Apr 10, 2023
5
Made the appointment online, but there is no way to select a loaner. I had to reschedule the appointment at the dealer and when I came back they had a beautiful loaner waiting for me.
CJ Trejo
Apr 9, 2023
5
Excellent services. I brought my car in because it had two recalls on it and multiple issues, but they were able to fix everything in less than a week. I was given a brand new loaner in the mean time that drove as beautifully as my car does now, after the repairs were done.
Ingrid
Apr 8, 2023
5
Always the best service at this location, Adam is my advisor gets everything done quickly and efficiently.
Wesley Litwin
Apr 7, 2023
5
Alexis was truly amazing! She made the process quick and painless. She is so easy to work wish in every aspect!
Dan Gheorge
Apr 7, 2023
3
I left my car for service and I asked to check a possible leak of water in the windshield because I found dry water drops marks inside the vehicle. I been informed that they checked this problem and didn?t found any leak. When I received the car back nobody cleaned the inside of the windshield. At least somebody should clean the windshield, you cannot deliver the car dirty
Michel Guerrero
Apr 7, 2023
5
I love Mercedes-Benz of Coconut Creek! Everyone there is so helpful and literally goes out of there way to ensure you’re satisfied. Josh was absolutely amazing. He helped me order my customized car and made sure I got the best deal possible. RUN to Mercedes-Benz of Coconut Creek you’ll be so glad you did.
Anita Jairam
Apr 6, 2023
5
Siempre excelente, Mercedes Benz tiene un trato muy profesional hacia sus clientes y me siento bien atendido y confortable con el servicio.
Ivan Duran Rangel
Apr 6, 2023
5
Excellent customer service, courtesy, and a very pleasant environment overall
Barbara Stark
Apr 5, 2023
5
Very welcoming, warm. Tod is a good sales person he understood and respect needs. You did Great Tod thanks a lot.
Donna Marshall
Apr 5, 2023
5
I was very pleased with my experience. Rick Brown was may service advisor and he was very thorough in his explanations on what services I needed. I will certainly return to the Coconut Creek location for all my service needs.
Giovanni Bel
Apr 4, 2023
5
Rashad went above and beyond to get us the car we wanted. Excellent service and a beautiful car. Thank you.
Valeria
Apr 4, 2023
5
The guys bent over backwards to fine me my car. Great work. Great car.
Rgmoulton
Apr 4, 2023
4
So far so good, but too early to tell. Just bought the car. They happen to have what I was looking for, so I went down, and Yes, bought the car.
Zed Albrecht
Apr 4, 2023
5
Excellent service ….
Mireya La flaka
Apr 2, 2023
5
The service was great and the customer service was excellent
Jean Guillaume
Apr 2, 2023
5
At the time of purchase, my experience was great. Everyone was helpful.
Luella Adams
Apr 1, 2023
5
The car service was excellent. The dropoff was simple and easy. I recommend it for anyone looking to get their car serviced.
Guillermo Cuevas
Apr 1, 2023
5
I love this Mercedes location. The staff is very professional. Rick is my advisor and he is always attentive and very informative.
Renee Bonner
Mar 31, 2023
5
Amazing staff very welcoming
Keisha Boreland
Mar 31, 2023
5
Needed tire pressure check. Resolved in the shortest time possible and very friendly people.
Mark Leibu
Mar 30, 2023
5
Maria my service advisor is amazing
Danouise Surpris
Mar 30, 2023
5
My first service visit to this location was very underwhelming, the service advisor was arrogant and had no customer service skills. This time I had a great experience with Jose Artiles and he made me feel good that I gave MB of Coconut Creek a second chance for me Service needs.
Fred Mercado
Mar 30, 2023
5
It was good experience with advisor (Maria) for this service at Coconut Creek Mercedes benz.
Probir Ghosh
Mar 29, 2023
4
I'm dealing with a complex problem involving electronics. They have been working closely with me to resolve the issue and I appreciate all the steps they're taking to resolve my problem
Peter Bellomo
Mar 29, 2023
5
I had an early morning appointment. I was greeted prompt to properly. The gentleman who handled my service was excellent. I did a good job.
Xxxxxxx
Mar 29, 2023
5
Jose Artilles always takes great care of us! I have 3 Mercedes, and he keeps them running and working. We can always count on him!
Bill Penland Jr.
Mar 29, 2023
5
Friendly, Fast, Efficient. Service rep Adam was amazing!
Ian Schaefer
Mar 28, 2023
5
My Mercedes Benz C-300 was serviced at Coconut Creek. Hands down this is the best service center in the business, you?re greeted by a young man that immediately takes your name and car without any wait. From the moment you pull to this dealership your ensured your service will be Awesome! Front door is opened for you the team members greet you with a smile. I have the BEST service associate in Rickert Brown, he discusses everything that will be done to my car, pricing including coupons, very patient, extremely knowledgeable and helpful to explain and ensure I?m comfortable with how my car will be serviced. Very Honest, trustworthy. Excellent technicians, patient, very thorough when diagnosing & completing repairs, industry leaders, attention to detail. My car arrives back to me in show room form. I trust no other to take care of my car I highly recommend this Dealership not just for service, the best purchasing experience also. Thank you Coconut Creek Dealership and Service Center, You are Awesome!!!
Pamela Spencer
Mar 28, 2023
5
Excellent Service, good communication throughout the process. Status updates on the vehicle and what issues were found.
RAPayne
Mar 27, 2023
5
Lizette was exceptional. First time using her as I have been with another amazing person, Jim Ganley for many years. We were treated like royalty and Autonation should be proud of Ms. Berriios.
Paula Levy
Mar 27, 2023
5
Great service efficient pleasant honest and reliable. Adam Littman was very helpful and took care of all our issues. Thank you.
Steven M
Mar 24, 2023
4
Liz Barrios is very capable, kmowledgeable, and friendly.
VINCE TROPEA
Mar 23, 2023
5
Mercedes Benz Of Coconut Creek has Excellent Service hands down I wouldn’t go no where else to service my vehicle
Freddie Allen
Mar 23, 2023
5
It began when I purchased a replacement rear windshield wiper arm. As I was leaving I knew I had a recall and so I stopped at service advisor Maria's desk to inquire. She was extrememly accomidating, professional, and scheduled a service appointment. Upon drop off, she handled the tranition to loaner seemlessly for me, and kept me updated on the progress til complete. She went above and beyond when she explained the service tech would remove and replace the old wiper arm with the new one I had purchased without charging me. Very Impressing
Larry Spain
Mar 21, 2023
5
Excellent, no bs service and experience . Phillip Moodie was a a pleasure to work with.
George Laborde
Mar 21, 2023
1
Horrible experience! MD kept my vehicle for 3 days just to have a diagnostic performed, although I had a scheduled appointment. Advised it would take 20 mins to half and hour. Specifically indicated to advisor I wish not to leave my vehicle overnight. No Loaner available for the second time. Left umpteen messages for Manager(Brian), Operator and Service Advisor with no return call. Late follow up from Advisor(Maria) with a response of the Service Tech working on another vehicle. Extremely disappointed with MB service and their response.
debie Bharath
Mar 20, 2023
5
I brought my car in that I purchased back in May 2022 from Mercedes Coconut Creek because I started hearing the wheel make a weird noise everything I was turning. They ordered the part to fix it and provided everything complimentary. Their service is fast, the employees are extremely professional, nice to work with and pleasant to be around. I would highly recommend them for all your sales and service needs!
Kat Brower
Mar 19, 2023
5
Personnel is fantastic and attentive. From a major issue to me turned out to be a simple fix.
Carmella Pizzy
Mar 19, 2023
2
Terrible customer service at the coconut creek location. They also hold your car for at least two weeks without providing transportation.
Darnell Louis
Mar 18, 2023
5
I made an appointment early this week and found a great spot in the same week. The service consultant was very helpful and explain in detail the points to be reviewed. She also offered a ride. My car was ready at the estimated time that was scheduled and absolutely clean. I apreciate that. Thank you Mercedes for the job well done.
Alberto Campos
Mar 18, 2023
1
Poor quality customer care. Adam Littman did not really care about the issue my car (GLC 300) had. A lot of employees at this dealership need customer service training.
Jean P Altidor
Mar 17, 2023
1
This is my honest opinion being a first time owner of a Mercedes Benz we have a 2020 glb 250 we received a letter stating it had 3 recalls we dropped the car of to the shop then we received a call saying the car was ready when I got there the car wasn’t ready had to wait another whole hour finally got the car then the next day the rear camera wasn’t working properly my husband woke at 6am to go back to the dealership when he gets there he’s told oh I’m sorry we forget to tell you about the camera issue we are ordering the part it will be there in a few days. My husband was very upset about that because he feels like if he didn’t notice the camera wasn’t working he would have never received a phone call because like they said “they forgot”
Shelda Saint Cyr
Mar 16, 2023
5
Service from I pulled into facility was was excellent customer service. Everyone was very helpful
Sonia
Mar 15, 2023
1
If this was the only place to purchase a Benz, I'd buy an Oldsmobile . I am a DIY doing minor work on my C300 and my friend's E350. I purchased parts with cash some of which I didn't need (rather have parts on hand if needed.) I returned them the following da. So far it's been two weeks and I've haven't received my money back stating that they have to write a check
Edward Wainwright
Mar 15, 2023
5
My service advisor, Rick Brown, met me outside as I pulled up in the Mercedes car line. He immediately processed the paper work and made sure I had a ride home. When the service was complete he alerted me through text. I also received a video email of the mechanic checking my brakes and inspecting under the car. My service was completed in a timely manner and I was very satisfied. Having a service advisor such as Rick who is professional, knowledgeable and conscientious is one of the many reasons I continue to use Mercedes, Coconut Creek.
Colleen Corcoran
Mar 15, 2023
5
I am very happy with the service that I received from the Mercedes Benz Dealership in Coconut Creek. From the employees that were standing outside at the receiving area to Jose. Everything went well and I felt like I was getting good quality service. Jose was multitasking between clients to assure that no one was left unattended for an extended period of time. That, I really appreciated. Thank you Jose for a job well done.
Berenice J. McCall
Mar 14, 2023
5
I was extremely pleased with the customer service gentleman that helped me. He was friendly, and knowledgeable.
Robin Schwartz
Mar 13, 2023
1
The service center at this location has really gone downhill. Do not recommend.
Danixa Lime
Mar 13, 2023
5
Excellent service. My service advisor was Rick, very professional and clear with all the information he provided.
D R
Mar 13, 2023
5
Homework was done to my satisfaction.
ravspuck
Mar 13, 2023
5
Ordered GLE 450 to be built. Was able to get a quick slot and car came out on time as ordered.
Patricia Williams
Mar 12, 2023
5
Excellent and professional service
FELIX MENDEZ
Mar 11, 2023
5
Service Advisor, Phillip was great. He knew exactly what my issue was and proceeded to confirm it. He was respectful of my time and did all that he can to get me on my way.
Carol Votor-Henry
Mar 10, 2023
5
Best service Phillip always takes care of everything
J Cheema
Mar 9, 2023
5
professional service. Loaner car provided. Work perfomed as requested.
uaonepmgator
Mar 6, 2023
5
Had an issue with a tire. Called and was immediately set up with an appointment.
MartaE315
Mar 6, 2023
5
Informative and professionally handled Liz was kind.
Ashleigh
Mar 6, 2023
5
We are served by manager Maria Coronel. We want to note her politeness and efficiency. She always answers all our questions and surrounds us with care while we wait for the service of our car. She has a very personal approach to each of her clients. And even I am incompetent and unwilling to understand the difference between a rack and a rail - I always understand what to pay attention to, what details to mark and for what. It's good that this is a Mercedes and as a rule we are talking about the prevention of the car, not about repair.
Natalia
Mar 4, 2023
5
Excellent customer service on wife’s car. Tod was a great salesperson
Bryan Zappulla
Mar 4, 2023
5
We are served by manager Maria Coronel. We want to note her politeness and efficiency. She always answers all our questions and surrounds us with care while we wait for the service of our car. She has a very personal approach to each of her clients. And even I am incompetent and unwilling to understand the difference between a rack and a rail - I always understand what to pay attention to, what details to mark and for what. It's good that this is a Mercedes and as a rule we are talking about the prevention of the car, not about repair.
Natalia
Mar 4, 2023
5
Clean and Proffessional attendants. The services started from the moment I drove into the facility
Olufemi Adeniji
Mar 4, 2023
4
The store has good installations and people are quite friendly and attentive. However, there could be a more organized system of customer attendance, since they are no panels of numbers to view your position in the line of attendance.
Raphael Rique
Mar 3, 2023
5
I came to look but I did find the card that I liked , the process was very easy and the salesman was very nice and understanding. I would definitely use the dealer again if I want to purchase or recommend a friend
Lola
Mar 3, 2023
5
Awesome
Johnnyboy
Mar 2, 2023
5
Service was excellent, on time and completed my annual service in less time they estimated.
Doug7245
Mar 2, 2023
5
Rashad was very helpful!
Elad Levy
Mar 1, 2023
5
Purchased a GLE 450 from this location and it needed some touch ups. The service advisor, Phillip, and manager, Brion, assisted in making sure my car was processed quickly and efficiently after a small mess up by another associate. The level of customer service and urgency to resolve my issue is appreciated and made me a happy customer. Would definitely recommend this dealership ,as they handled my problem nicely.
Brenda Rivera
Mar 1, 2023
1
Waited forever to even talk to someone. I think there was only one service advisor and no receptionist.
Austen Stone
Feb 28, 2023
5
Was my first experience with this dealership and purchasing a car in Florida. Overall I had a great experience, David answered all my questions and always stayed in touch. First Kia car and it runs great. Mercedez Benz in Coconut Creek is recommended place, it's clean and good located.
Bohdan
Feb 28, 2023
5
Worst Mercedes dealer possible. Consider how reputable a business with a 5 star review rating is when it has SO MANY who have left 1 review in their ENTIRE life. Clearly SEO or business marketing firm reviews…They need a lot of “fake good” to cover all the bad. Go through and judge for yourself. Especially if buying a certified pre owned.
Mark Kim
Feb 27, 2023
5
Was my first experience with this dealership and purchasing a car in Florida. Overall I had a great experience, David answered all my questions and always stayed in touch. First Kia car and it runs great. Mercedez Benz in Coconut Creek is recommended place, it's clean and good located.
Bo. Ned.
Feb 27, 2023
5
Great customer care and service
Terry Goldston
Feb 25, 2023
5
Fake reviews. Sort by lowest before you stop in. Here’s a picture of a now missing piece that flew off our certified pre owned Mercedes Benz within a week. Going 40, in city traffic.
Kim Eve
Feb 24, 2023
1
This Auto Nation owned dealer is extorting the Mercedes Benz name with their “Certified Pre Owned” vehicles. UPDATE 2/24: The “thank you for your review” was the extent of their “follow up” regarding our concerns. As slimy as they come! This reflects poorly on Mercedes Benz that they don’t care enough about their name to sell one to “Auto Nation.” Not what I’d expect from a luxury certified pre-owned dealer. Had I known who owned it prior to the sale I would have NEVER bought a car here!!! Here is the short list of our experience: 1. Piece of car flew off in city traffic within weeks of purchase. Didn’t catch that it was loose during that thorough inspection? 2. The vehicle service light came on before we’d even driven 500 miles. Perhaps that also isn’t something they do during their “certification” either. 3. The scratch that I was assured would be fixed to my satisfaction is shown here. Repaired. What an embarrassment. 4. Despite my husband calling several times to attempt to address these issues, he never received a call back from the manager. In short, they made no attempt to remedy his dissatisfaction because he’s a generally a nice trusting guy. It’s difficult for me to conceive how they could sell a car in this condition as “certified.” I’d recommend you shop elsewhere if you expect certified pre owned to mean anything. Just check the other bad reviews. All the same story.
K Norman
Feb 24, 2023
5
My advisor name is Kevin he make sure everything was ok for me he also make sure I got to all my jobs , he provided transportation ,plus he also have a great personality, he’s just a great guy
Charmane mclean
Feb 24, 2023
5
This is my second time buying from Coconut Creek Benz and it never disappoints! I have another benz dealership close to my house and I still prefer to drive all the way there. Customer service is impeccable, they go above and beyond to make you happy and the process is always a pleasure. Thank you to Anne, Fabrizia and Rashad!
Marilya Gomes
Feb 24, 2023
5
Great customer service. Rick was very helpful and responded promptly to my needs
Indra Singh
Feb 24, 2023
1
At my service visit 3 days ago my Service Advisor told me my 15 month battery needed to be changed I questioned the recommendation because of the age. She told me I don’t drive enough I authorized the new battery and $446 later she advised me that my alternator may need changing. I questioned why it was not changed since it is covered in my extended warranty and she told me it has to fail before they can do that. Well two day later the car shut off in the turn lane of a busy intersection near the turnpike After 2 hour wait in busy traffic The vehicle was towed and consequently the repairs were made. I am SUPER disappointed Mercedes would place my life at risk when this was a warranties repair. VERY VERY DISAPPOINTED in Mercedes!!!!!!
Fran reid
Feb 20, 2023
5
Excellent, user friendly, Rick Brown, our service advisor was great
Arthur GermainMD
Feb 20, 2023
5
Staff was very friendly and really tried to help us make a deal to purchase our vehicle.
NeiliDaniel
Feb 20, 2023
5
Professional
Roberta
Feb 18, 2023
4
Excellent Service very responsive to our questions and scheduling needs.
Roger Payne
Feb 17, 2023
5
It was a very pleasant visit to have my car serviced as we were able to wait for it. Everything was very professional and efficient.
Rosanna
Feb 17, 2023
5
Happy with the service?. Actually this last time was the best. First time I was offered a loaner?Never before?
Nancy Woods
Feb 17, 2023
5
The Service manager Gonzolo as well as my personal service advisor Philip Moodie were excellent . Philip advised me that my issue was under warranty and would be covered by MB, He took care of everything./ He had my car washed, vacuumed and back to me very quickly it was a very professional experience Steve S.
Steve Sassone
Feb 16, 2023
5
I have been using this dealership for service and repairs on my Mercedes for the past 3 1/2 years. My excellent experience with the service manager has earned my loyalty to this dealership. He has demonstrated to me that he values long-term customer relationships.
Marty Williams
Feb 16, 2023
1
I bought a Van. On the same day I had to go back because the door didn't close properly. They said they would adjust it but if it didn't fit they would change the door. I outfitted the Van with lockers and when I went back to fit the door that wasn't changed they told me the door couldn't be fitted because I put lockers on the Van. First of all, the terraces are far from the door and they don't influence. Second, the problem occurred on the same day that Van was delivered. Right before I put in cabinets. Diagnosed by themselves! They were opportunistic not to fix their own problems.
Marcelo
Feb 15, 2023
4
Although the car was serviced correctly the detailing crew forgot to reinstall my four car mats and my religious medal of 60 years that was pinned to my dashboard was missing and now forever lost.
Dr. Leonard Ferrante
Feb 14, 2023
5
very efficient from beginning to end, excellent
Luiz Abreu
Feb 13, 2023
5
Excellent customer service. Both Jim and Rick have been great whenever my car goes in for routine maintenance. Dealership is always impeccable and the people are great.
Jeff G
Feb 13, 2023
4
Smart cars are only serviced by Mercedes, unfortunately, and the prices are extremely high. Smart owners do not have a choice, as the cars are not imported anymore in the US and no other auto service understands these little cars.
Anna Angelova
Feb 13, 2023
5
After years of service with the folks of M. B. of coconut creek, I remain extremely happy, satisfied and leaving without any doubts or questions. My vehicle is very well maintained; the lengths with which the services needed are explained and their processes from curbside intake to the mechanic are surpassed by none other. The videos of step-by-step explanations of the current state of my vehicle are a huge plus. As always, I have to mention my unwavering service advisor Liz Berrios and lastly, honorable mention to Deanne who is always on point in updating my info. and ensures that I have a clean and safe loaner for the ride home with the biggest smile that will get you through your day. Great stuff at M.B. of Coconut creek. With thanks and appreciation to you all. Mary H.
Mary H.
Feb 13, 2023
5
Took vechicle for service and it was an 5 star experience. Keep up the great work team.
Orlando Collado
Feb 13, 2023
5
After years of service with the folks of M. B. of coconut creek, I remain extremely happy, satisfied and leaving without any doubts or questions. My vehicle is very well maintained; the lengths with which the services needed are explained and their processes from curbside intake to the mechanic are surpassed by none other. The videos of step-by-step explanations of the current state of my vehicle are a huge plus. As always, I have to mention my unwavering service advisor Liz Berrios and lastly, honorable mention to Deanne who is always on point in updating my info. and ensures that I have a clean and safe loaner for the ride home with the biggest smile that will get you through your day. Great stuff at M.B. of Coconut creek. With thanks and appreciation to you all. Mary H.
Mary Howell
Feb 13, 2023
1
The worst service in the world. They are just terrible.
Kemal Ilaldi
Feb 12, 2023
4
I dealt with Liz for the first time ..very professional and courteous. She gave me updates periodically on my service while I was there….even though it was 2hours to service … I think they can shorten that time . Also no snacks available as before ??
Heather Douglas
Feb 12, 2023
5
Good
Carlos S
Feb 12, 2023
5
Great repair experience. Prompt, courteous and professional service by my Service Technician: Phillip Moodie. I trust his knowledge, guidance and recommendations.
Myles Raynor
Feb 11, 2023
1
They really did nothing special! Never received quote for the silver base in car that they said couldn't fix. They could not fix the viser on left side, pin fell out, said had to replace the whole thing, I have the pin. Asked twice for tire pressure to be checked before doing so. I remember at Ft Lauderdale Mercedes Benz they automatically check that and put air in tires if needed when you pull up. Not impressed! 2/10 So we all saw the response from the owner to make things right, NOTHING a made right. I called as requested, GM left for day, LM was told would receive a call the following morning, NEVER HAPPENED, no VM left to show truly care, nothing, just more of the same, SMH!
Sharon Maati
Feb 10, 2023
5
Alexis is an absolute doll. She made the experience everything we could have imagined plus more. Everything was quick and simple. I will definitely be sending anyone that I know to Alexis to sell or trade in their car. Thank you again> We may not have gotten what we wanted or even expected for the Maxima, but the experience I walked away with is indeed PRICELESS!
Surviving Chemo
Feb 9, 2023
5
Kevin from the service department was attentive to our needs and concerns. He kept us in the loop regarding the service to our vehicle and was a true professional.
Marc Gregg
Feb 9, 2023
5
Just purchased the new Mercedes EQE electric vehicle. Had a great experience from the moment we walked in the door. Our sales consultant, David Falkenstrom was a pleasure to deal with and extremely knowledgeable. This was important as we never drove an electric vehicle before and was a little nervous to purchase one. Jeff Borack, Sales Manager was also a pleasure to do business with and made the process easy. As far as my new car, it’s beautiful, runs like a dream and am so happy we bought it! Excellent customer service is why we keep coming back to Mercedes Benz of Coconut Creek!
Rhonda Horowitz Schnur
Feb 8, 2023
5
Excellent experience purchasing my first electric vehicle from Mercedes Benz of Coconut Creek. David Falkenstrom was an excellent Sales Consultant, extremely knowledgeable and a pleasure to deal with. Jeff Boraks, Sales Manager was also excellent and made the experience of buying a car easy. I LOVE my new EQE. Excellent Customer Service is why I keep coming back to Mercedes Benz of Coconut Creek!
Rms4881
Feb 8, 2023
5
Alexis was one of the most professional and kindest person I have ever had the pleasure of dealing with. Thank you again Alexis for all your assistance.
Brad Bailey
Feb 7, 2023
2
i took my car with no problem- the vehicle came out in bad shape. when raised the issue while i was at dealer , he said i need another vehicle i called the advisor and left messages, unsuccessfully.
pac dal
Feb 7, 2023
1
we enjoy the sales reps here but the service the department is the worst we’ve ever dealt with on multiple occasions and joyce was extremelyyyyy rude and unhelpful when we called to find out when our car was finally going to be ready with going with out it for weeks and trying to call numerous with so no response to try to get some answers. I’d rather drive the far way to go to the delray location instead, will not be going back to coconut creek for services.
Rachel Kocsa
Feb 4, 2023
5
Problem was resolved quickly and so car downtime was minimal.
Marva Barrett
Feb 4, 2023
5
Great customer service and professional care and attention by the sale person Mark. I did by the car he recommended
Abraham Lobel
Feb 2, 2023
5
Salesperson was fantastic . Great facilities. Extremely happy with service.
Mark Rosenberg
Feb 1, 2023
1
They replaced a failing battery and didn't cap the battery vent and now I am going BLIND from toxic battery gas being sucked into AC / heat system after 4 years the battery failed. Just now, I just found the cause of my poor health. This is an incompetent MB dealer.
R S
Jan 31, 2023
5
Professional and friendly. Comfortable and welcoming
Robert Enquist
Jan 31, 2023
5
Rick and the service team at Mercedes Benz of Coconut Creek were great and took care of my GLE 350 that had issues after I had just purchased from CarMax. If I have any issues in the future I will definitely trust Mercedes of Coconut Creek to assist me.
K Delle
Jan 30, 2023
5
I had a tire emergency on Saturday and called for an appointment. Not only was the service center opened on a Saturday, but I was able to bring my vehicle in. The problem was resolved and my vehicle washed and brought back to me as I waited. I am yet to be diappointed with the service there. Thank you all.
Msanne66
Jan 30, 2023
5
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Obed Esther
Jan 29, 2023
1
Poor customer service, not Mercedes level.
Mariya Vlasova
Jan 28, 2023
5
Found the part I was looking for
Dommyng Hernandez
Jan 28, 2023
4
Had my car serviced to my satisfaction. All at no cost. And the went above and beyond setting up my cargo net and washing my car. My only complaint is that no one warned me about the actual vs the expected wait time. I would suggest you double whatever they tell you.
Nae0000
Jan 28, 2023
5
Professional, Timely, No nonsense like at other dealers
Anthony Martell
Jan 28, 2023
1
a tire kicker Sales Manager and a used car salesman With bait and switch tactics!!!!!!!!!!!! This guy made me drive one hour after I got an offer online for $35,659 for my truck then spent hours doing an appraisal with this tire kicker so call Sales Manager that doesn't know anything about custom trucks. brings the offer down to $25k, I told him CarMax offer me 36k and Mazda in Doral offer me 40k, after that the sales guy told me I should have taken the money and rant for the hills... But the best part of the story is, He then tells me to go back to Mazda get the 40k offer and then come back to coconut creek Mercedes and buy the sprinter van from him. You talk about insult to injury!!! I will never buy a car from you!!! I will never buy a car from this dealership!! You tire kick my truck for hours so you could then insult me with this lowball. offer and you have the nerves to think I'm going to spend a dollar in that dealership after the way I was treaded. and by the way, go outside and take some real pictures of the van you are selling, so customers don't get Suprises later with the vehicle you are advertising. the van in your pictures on the web is not the same van you show me at the dealership.
Ed Freire
Jan 26, 2023
5
I called and Linda picked up the phone. She was so professional and friendly ! I asked her a few questions and she was very knowledgeable and patient with me !
lordjop
Jan 25, 2023
5
Extremely professional team.
Rosa Gutierrez
Jan 24, 2023
1
It's probably the worst Mercedes dealership. (US and EU). Stay away...
L L
Jan 24, 2023
5
Very grateful services fantastic job 💓😊😊
Majidul Majidul
Jan 23, 2023
3
Sales lady. Was great . Very professional Patient
Fabio Losada
Jan 23, 2023
5
Adam, our service advisor, was amazing. There was a big fiasco at another Mercedes service center and I was left stranded. After a bumch of frantic calls, Coconut Creek was able to get me in the next morning and serviced my vehicle fast!! I am grateful beyond words for them.
s.leigh
Jan 22, 2023
5
My Sales Professional, Joe, was fantastic from the start. He was very responsive and answered all my questions and even came in on his day off to accommodate my schedule since I was travel in from out of town. We ran into a couple of unexpected hiccups, but he and Finance Director, Scott, worked in tandem to overcome them to my satisfaction. Follow up has also been excellent and I’m extremely pleased with the GLE as well. highly recommend this dealership- I’ll likely return, from 400 miles away - for my next purchase!
Erin Kratky
Jan 21, 2023
5
Everything was explained in great detail. Overall a great experience. Very professional and efficient.
Denise Jaffe
Jan 20, 2023
5
Purchased a GLE 450 from this dealership and was very satisfied with the outstanding level of customer service. Our salesman, Angel, was very nice and informative throughout the entire auto purchase. I would recommend everyone to purchase from this dealership.
Brenda
Jan 20, 2023
5
Excellent customer service from beginning to end and the service was done fast. I would recommend Autonation-Mercedes Benz in Coconut Creek.
Geoffrey
Jan 19, 2023
4
My Mercedes Benz GLA 250 is a Great ride and I am a proud owner. Have had some minor issues as expected with any new car. Overall, I love my ride and would buy it again and again. I use the Dealership in Coconut Creek because it?s like night and day in comparison to the dealership in Delray.
Julie Serrano
Jan 19, 2023
3
Went in service center for rear door repair under an extended warranty and had to argue about a diagnostic fee that was not covered by the warranty. Service Manager did agree to drastically reduce the diagnostic fee so that was good. Got the car home and the rear door latch switch on the driver's door does not work. Not happy that I have to go back for repeated work so bad rating for quality control.
Gregg Bagnall
Jan 16, 2023
5
David and Dave were great , they went to the extra mile through out the sales process and even after that they keep following up in case I need something with my beautiful new Mercedes . Thanks Mercedes Benz great team Coconut Creek
Regis Z
Jan 15, 2023
5
Service is very good
Felix Ortiz
Jan 15, 2023
5
David was very knowledgeable, patient and professional. I would purchase another car from him and tell Al friends to see David if they are planning to purchase a Mercedes-Benz.
Suzanne Frazier
Jan 14, 2023
5
Very nice experience, Jose helped me find the cars needs and took care about everything. Service was done on the same day and provided transportation home and back to the dealer when the car was ready. Service Rep sent me a video while the car was in service. I highly recommended them to the max!!
Yusimi.
Jan 13, 2023
5
i was there to set up a car reparation after a small accident on saturday the 7th of January 2023 -i got a slot on Monday the 9th of January 2023 -very quick done
Francois Delprato
Jan 13, 2023
5
Wonderful service !!!!
ricardo salas
Jan 12, 2023
5
Our Sales agent, Alan Telakowiec, was very professional and easy to deal with. As was the financial agent, Michael Kanen. Our experience was very positive and we would not hesitate to purchase another vehicle from Mercedes-Benz of Coconut Creek.
Jill Beaudry
Jan 12, 2023
5
Advisor is very professional, helpful, honest and caring. Good service
Freddy Hernandez
Jan 12, 2023
5
Philipp was very helpful and respectful and despite my bad experiences with sales I will continue service with Philpp
Kerly Milien
Jan 11, 2023
5
Great phone customer service (Joyce) Excellent response from the service adviser Maria Coronel. Highly recommend.
Robert Darche
Jan 11, 2023
5
Diagnosis and repair of problem with wheel sensors was performed in the time predicted.
Bernard Gorkin
Jan 11, 2023
5
Got my vehicle back repaired and clean. Always a pleasant experience.
Ada N.
Jan 11, 2023
5
What a great experience at MB Coconut Creek!!! I always dreaded buying a new car until this experience! My Sales Consultant Arthur was 💯%! I am now a loyal customer!
Pam Becker
Jan 10, 2023
1
Didn’t like my experience here. Mercedes need to calm down with their prices! Went in to get prices for a broken mirror and the estimated price given was almost a laughable amount! The General Mgr was very nice and respectful but the others felt cold and standoffish towards me!
Lovely Lady (Businezlady1)
Jan 10, 2023
5
I had the opportunity to work for this place for a couple years excellent place to work and also it felt so exciting be able to guide a lot of customers to take the next step in order to buy a vehicle. They are really committed to satisfy every single aspect for customers and they are always willing to do more to make them happy and the the important decision to buy a car.. 100% recommended
Constantino Georgudis
Jan 10, 2023
5
Outstanding Service provided by Maria. She went above and beyond by sending me back home in Lyft to get my wallet. She also provided good information about my car needs so I can prioritize my car services based on my budget. Thank you!
Ricardo Matamoros
Jan 10, 2023
5
From beginning to end this car dealership was so helpful with my service appointment. The only place I’m going from now on for anything with my Mercedes. Thanks Michelle.
Nancy Nesenoff
Jan 9, 2023
5
Fast
Andres Arce
Jan 9, 2023
4
Took a while to get to me...appointment was at 8:30a, had to wait until 9am to speak to a Service Specialist. However the service was great once they did get to me!
Nicholas Parker
Jan 9, 2023
5
replaced new battery under warranty in a timely and efficient manner, staff is friendly .
Mark Klempner
Jan 8, 2023
5
Wade and Jose salesmen are great and attentive. Natalie the salesmanager went above and beyong for us to have a great experience. We will be back!
Jerry Wright
Jan 7, 2023
5
LOVE Mercedes of Coconut Creek, Florida ! My longtime service advisor Kevin is terrific. I truly appreciate the personailzed relationship that I have with MCC Service department.
Susan Chatellier
Jan 7, 2023
4
I made a 7:00 am appointment. I was the first to arrive at the service area. Two customers who arrived after me were seen by their service advisor before I was called by my service advisor. It was only a 14 minute delay, but why even that? Just curious, but I found it a little annoying. Snacks were not in place at the coffee bar area until after I was seen.
Christina Cadem
Jan 6, 2023
5
My experience is always great at Mercedes Benz of coconut creek. This time it surpassed my expectations with Mr. PhilliP Moodie, he took the time to explain to me in detail what the issue was with my vehicle and followed up to check on the warranty which In turned lead my to pay zero cost. He also advised me on the prepaid maintenance service package that could definitely help me later. This is the only place I trust my vehicle and I would suggest that everyone do the same. Call and ask for Mr. Phillip Moodie for a great experience and the best knowledge. ??
Benjamin Quinn
Jan 6, 2023
4
I made a 7:00 am appointment. I was the first to arrive at the service area. Two customers who arrived after me were seen by their service advisor before I was called by my service advisor. It was only a 14 minute delay, but why even that? Just curious, but I found it a little annoying. Snacks were not in place at the coffee bar area until after I was seen.
Christina
Jan 5, 2023
5
Wonderful service
Lee Pitts Live
Jan 4, 2023
5
Had my car towed there. Quick one day turn arourned with updates. Great service!!!Great service. Quick to tend to my needs!!!
Jordan Meyerson
Jan 4, 2023
5
I was a huge BMW lover before purchasing my first Mercedes last week. I am in the car business and I must say, Mercedes of Coconut Creek gave me a wonderful car buying experience. My sales rep Arthur
Hector- Nicole Roman
Jan 4, 2023
5
I called this dealer in search of a GLE 63S AMG, they replied to me that they had 1 in stock, I had them hold it for me. I flew in from Charlotte NC and Rashad met me at the appointment we test-drove this beauty! and I said I'll take it. Rashad was very knowledgeable about this vehicle and walked me through all the features. He kept in touch with me will this day checking in and making sure I am a satisfied customer. Michael got me a great rate on my purchase and over all friendly staff everyone was smiling and happy.
ILYA KOS
Jan 4, 2023
5
Joseph Anzalone was great. No pressure, just supportive. Very helpful with setting up our Mercedes app and explaining car features.
Frances Nolan
Jan 3, 2023
5
The service department at Mercedes Benz of Coconut Creek is extremely professional and thorough. The entire staff is friendly and accommodating.
Barbara Stark
Jan 3, 2023
5
VERY GOOD! VERY FAST! GOOD PRICE! GOOD SERVICE! GOOD JOB!
Antonio Calil
Jan 3, 2023
5
Excellent customer service
Yolanda Daza
Jan 2, 2023
5
Service is exceptional. No hassle appointments, great customer service
Tee Rob
Jan 2, 2023
5
The Service Advisor, Liz, Was great. The car was ready when promised and cleaned inside and out as it was a service visit.
Rich cimino
Jan 2, 2023
5
Easy no stress. Everyone at the dealership was friendly, knowledgeable, courteous and helpful. There was no market price premium applied to the cost of the car. The price of the car was discounted.
Ira Schimmel
Jan 2, 2023
5
Thank you Michelle Bass for a wonderful customer service ans excellent experience with skills personal in the service department. Thank you so much amazing service from starting to the end..
Luz Silva
Dec 31, 2022
5
The best service ever, from the start to the end. Absolutely amazing. The quality of service the friendly and professional efficiency from every one. It's amazing. They will treat you with so much respect, courtesy, friendly maners the It's beyond the words. They open the door for you , beste greeting ever. Michelle Brass my Service Advisor was incredibly. At Coconut Creek Mercedes in state road 7.(441) it's the place to go.. you will be satisfied and well service no doubt. I loved I will given more than 5 🌟. I took my time to share what a wonderful customers service and skilled people are there to provide the best service. Thank you Michelle I took my 2021Mercedes Suv for service and was wonderful experience. I will highly recommend. Thank you so much.!!
luz marina silva
Dec 30, 2022
1
Waiting on a call back from a service advisor and I've only been calling for 5 days and left hundreds of voicemails and gave the info to the receptionist 4 or 5 times so someone can follow-up!!!!! I understand in the current situation they are probably understaffed and overwhelmed with work but so is everyone else in this business and 5 days to call a customer back is not acceptable in any industry. UPDATE 12/29/2022 Still no one in parts answered so I tried Pembroke Pines Mercedes and Brian in the parts department answers immediately unbelievable.. that's where you should call don't waste your time calling here.
Alex Lopez
Dec 30, 2022
5
WADE WAS GREAT!
Terranc Belidor
Dec 29, 2022
5
I’ve had the best experience with this dealership from purchasing the vehicle to getting a recalled part replaced. They are how a car dealer should be…polite, efficient, and attentive! I would never buy a Mercedes from any other dealer in South Florida!
Lauren Haynie
Dec 29, 2022
1
Worst car buying experience ever, test drive, sales person did not know the car (like how to put down the back seats), then on purchase, told 3 things were owed to me, did touch-up, provided a key, but reneged on providing the car manual. Really, Autonation does not have a Jag XE manual, a copy would be fine. Basically, you can?t trust the sales people on their word, they could order a manual, buy one on e-bay, even make a copy for me, instead, I was given the run-around. Elevated it to a manager, told they would get me a manual, nothing. He is out now, so it was supposed to go to another manager, told she would call me, never did. Terrible customer experience. I told sales, within 5 days, I don?t want the car with no manual. No reaction. So what does the Autonation 5 day guarantee of 100% satisfaction or return for a refund mean? The experience compromised the Autonation reputation over providing a car manual? Inept handling of the car purchase is my take. 3rd used Jag purchase, WORST EXPERIENCE EVER.
Steven xxxxx
Dec 29, 2022
5
First time visit to MB of Coconut Creek for scheduled maintenance. Seemless online process to schedule the appointment. Prompt greeting on the service drive. Service advisor, Adam, greeted me. He is very professional with a pleasant personality. Kept me informed via text throughout the whole process. Maintenance was completed within the time I was told. Hats off to the entire service crew at MB Coconut Creek.
Bob C
Dec 28, 2022
5
Joshua was the greatest. He made buying a car easy as ABC 123! The service was superb! Phillip Moody was my most recent service guy! He is so professional and easy going. My visit was stress free. The entire service department staff gets “E” for excellent!
Patricia A. Harding, MD, FACOG
Dec 28, 2022
5
My SUV was towed in as it would not start. Thinking it was the starter as Radio was on. Turned out only needed a new battery. HONEST and promptly serviced. My service advisor Rick is the BEST
Diane Baskinger
Dec 28, 2022
5
My service advisor, Liz Berios at Coconut Creek Mercedes Benz is fabulous. She is very professional and clearly communicates to me any service that needs to be done and why.
Linda N Stegman
Dec 26, 2022
5
They gave me good service. I would recommend to my friends.
Darline Lafontant
Dec 26, 2022
5
I had a fantastic experience here, attentive and prompt.
Rather not say
Dec 25, 2022
1
Not happy with the service
F Mallard
Dec 24, 2022
5
This has been my 3rd car from the dealership. Joshua Garmon has always been my salesman and I wouldn't change a thing! Every time its always been a great experience!! I recommend him to all of my friends and family. Joshua always goes above and beyond, and makes everything so personalized! He explains everything and treats me as family. I own a business and it was difficult to come in and complete the process, but Joshua coordinated where he personally dropped the car off to me, at my place of work and made everything such a breeze for me. Talk about 5 star service!! Will definitely be back for all of my future cars. Thank you Joshua!
Karissa Dickerson
Dec 22, 2022
5
Jose was very helpful and knew what needed to be accomplished and I was able to have my car fixed and cleaned ahead of schedule very professional
JosephD
Dec 22, 2022
5
The customer service here is a 5-star ranking. Gonzalo is a manager who goes far and beyond to ensure that the service in Mercedes is adequately delivered and always sets clear expectations with the customer. It is incredible how all the employees are in sync with a customer service centre mentality. Jose, my service Manager, is a Sr. who knows how to deliver and manage customer service. The other Mercedez service centre should use this team as an example of best practices to improve customer service.
Frankie
Dec 22, 2022
5
Josh great customer service.check him out
Terrence Webb
Dec 21, 2022
5
Great service
mirzabeigi1
Dec 19, 2022
1
Poor communication. I am a cash customer spending in excess of $10k at your service. However, every time there is NO COMMUNICATION when there is delays or updates. My car was there over a week and I asked for a loaner and was told that they do not offer this service. I just purchased a vehicle from JM LEXUS as they have immaculate service. Really wanted to buy from Mercedes. And this was a cash payment.
Viceroy
Dec 19, 2022
5
Great proffesional and human being
Hellyfernand
Dec 19, 2022
5
As always Mercedes at Coconut Creek know who to treat customers. Keep up the great work! Employees like Michael and Liz to say a few keep me coming back year after year.
Brian McGlynn
Dec 18, 2022
5
Must say that I am not a fan of purchasing a vehicle. I was referred to Rashad Abushanab by my best friend as I was looking to purchase a vehicle for my father. Rashad was very caring, attentive and informative. He kept us informed as to the status of the arrival of the vehicle. Once the vehicle arrived Rashad the General Manager and executive team made the entire purchase experience very smooth and quick. I was pleasantly surprised with everyone’s attention and professionalism. I strongly recommend the folks at Mercedes Benz of Coconut Creek and specially Rashad!
Rick Retamar
Dec 16, 2022
1
This is the worst place to take your car for service . I’ve had nothing but issues every time I took my car for service there. One time the technician left a wrench under the hood of my car. The car was making a sound but they didn’t care to check. And when I pointed it out, the mng didn’t even bother to say anything to me. Just last weekend I took my car to have the brakes and alignment done. The dealership lost my car keys 20 minutes after I left. I had an 8:30am appointment Saturday, I didn’t end up getting my car back not until Wednesday night. Get this, they lied about the brakes. My car felt the same way I had given it to them. I was charged for a service they didn’t even do. I truly feel disregarded and treated condescendingly. This is the worst. Whoever owns this place will definitely hear from me.
Love Butterfly
Dec 16, 2022
5
Attentive, professional, personal.
Dr. Charles Ovitsky
Dec 16, 2022
5
Great service prompt attention when I arrived and vehicle was serviced in the time frame they told me.
Csilva845
Dec 16, 2022
5
Great experience easy in easy out.. waiting room was clean and comfortable so was ladies room . Advisor was very pleasant.
Carol Stupell
Dec 13, 2022
5
From day one I had the best experience. Jose my advisor is the best. Helpful and sweet. There is no better car dealer. Love Mercedes Benz. ??
Violeta Espinosa
Dec 12, 2022
5
They service was out of this world. From the sales team to delivery the atmosphere was excellent
Imperial Group Inc.
Dec 12, 2022
5
Great service and communication. Service Advisor was personable and knowledgeable about the issue I presented. The only downside is the distance from my home. I would have to organize a ride to and from the facility or pay for Uber ride.
Carol Votor-Henry
Dec 12, 2022
1
Don't like how I have maintenance insurance that also includes tires. Now there is nails in two tires yet I have to pay for brand new even though I have insurance covering the tires. Don't like that at all.
Patrick Francis
Dec 10, 2022
5
As always, my service representative, Rick Brown, was excellent. My vehicle was serviced in a timely manner and pickup process very efficient.
Sean Dwiggins
Dec 9, 2022
5
EXCELLENT SERVICE AS ALWAYS - JAMES GANLEY? I THINK...
Susan Maxson
Dec 9, 2022
5
Exceptional service, all repairs were taken care of and the facilities are client forward.
Laura B.
Dec 9, 2022
5
The service advisor was great he took care of every concerns with my car
Sophia Henderson (ForeverSophia)
Dec 8, 2022
5
After visiting Mercedes Benz Fort Lauderdale and having a bad experience, I was hesitant to go to Coconut Creek. But I am glad I went to Mercedes Benz Coconut Creek. The best service ever, Rickect was helpful from the 1 st time he served me, will always be my to go place every time I am in Fl.
Lilb Masvik
Dec 8, 2022
5
Jim Ganley was outstanding. Jim’s customer service was great. My car was there about 2 weeks which was a little longer than expected but he kept me informed daily of the progress. He was a great representation of Mercedes.
H P
Dec 7, 2022
5
I have been taking my car to Mercedes Benz of Coconut Creek since 2016. From scheduling, maintenance and delivery of my vehicle, the service department has consistently exceeded my expectations. James Ganley, the service advisor, has always been extremely professional, courteous, honest and helpful when discussing scheduled and required maintenance.
Cheryl Rosenbaum
Dec 7, 2022
5
My first visit was smooth as silk! I just had a few minor things to take care of and they were handled impeccably. Although I was offered a Lyft ride home I opted to stay in the very comfortable waiting area, amply supplied with coffee and snacks. After a decent wait, the car was ready, gleaming and like new from the complimentary wash and vacuum. Excellent service.
Willard Dix
Dec 7, 2022
5
Alexis was wonderful to work with every step of the way! Very personable and professional and I will highly recommend her and AutoNation to all of my friends who want to sell their car.
Joshua Webber
Dec 6, 2022
5
Michelle Bras my service advisor was amazing ! She was transparent and told me what to expect with my B service. She was courteous, kind responsive to any questions I had. Next time I go back I want her to be my service advisor!
Giovanni Rivera
Dec 6, 2022
2
Although they took almost 48 hours to diagnose my car, I felt pressured and rushed into paying for repairs that could potentially be covered by warranty. They said they need me to decide immediately when I mentioned I had additional questions and wanted to speak with someone regarding the warranty I purchased through Mercedes. They told me it won't matter that it's "just not covered" but they couldn't give me anything in writing. I had to arrange for my car to get towed to the Mercedes location where I purchased the vehicle just so I could get my questions answered. A representative from Mercedes just called asking if I was satisfied and I said no and explained above - she laughed and said oh ok thanks. Very unprofessional.
Melodee Stadler
Dec 5, 2022
5
Jim, from service department is super professional and kind addressing all my concerns.
Dra. Carola Vargas
Dec 5, 2022
1
I've used this service location for over 5 years however my recent experience was not ok. Although they took almost 48 hours to diagnose my car, I felt pressured and rushed into paying for repairs that could potentially be covered by warranty. They said they need me to decide immediately when I mentioned I had additional questions and wanted to speak with someone regarding the warranty I purchased through Mercedes. They told me it won't matter that it's "just not covered" but they couldn't give me anything in writing. I had to arrange for my car to get towed to the Mercedes location where I purchased the vehicle just so I could get my questions answered. A representative from Mercedes just called asking if I was satisfied and I said no and explained above - she laughed and said oh ok thanks. Very unprofessional and unfortunate - they've changed staff and no longer offer the customer service they used to.
Melodee Stadler
Dec 5, 2022
4
I was driving from sunrise fl, on a run flat tire, I've somehow hit a pothole on the road and rear tire monitor system advised me there was a big problem all the air was going fast. I tried to go to nearest tire shop,tire plus to see if they can patch. Unfortunately they said they wouldn't be able to cause it's a run flat ?. On top of that they didn't have the tire I needed in stock ? 275 35r 20 . So I had them put 40 psi air in the tire so I can try to make it back home somehow and figure it out later. It's already 4pm in the afternoon rush hour. I called coconut creek mercedesbenz where I bought my Sclass at and advised them I had a flat and needed a tire asap. By the grace of God I was able to get there with no major problems ?? and thank God they had 1 of my tires in stock ?. They got my tire on the benz and I was a happy man again ? ??
Leroy
Dec 5, 2022
5
Mercedes Coconut Creek is the best dealership around! They are attentive, professional & easy to work with. I love my car and had the best experience all around here! They even delivered my brand new car to me at my house so that way I didn’t have to deal with sitting at a dealership for hours to get my car. It’s a must if you’re in the market searching for a car to stop by here & see for yourself the superb service they offer from start to finish!
Kathryn Brower
Dec 4, 2022
5
I've had many experiences over the years with Car Dealerships and can honestly say MB of Coconut Creek stands out as the best. Sales and service are second to none.
Levi Jackson
Dec 3, 2022
5
My Advisor was great and she was able to get me in at the last moment.
Aly A
Dec 2, 2022
5
Very professional and efficient service department. Car was finished when promised. Jim Ganley is an asset to the service department. Very knowledgeable and friendly. Would highly recommend.
Liza Roantree
Dec 1, 2022
5
Wonderful experience Rick in service is top notch!
Rachel Asch Moustafa
Dec 1, 2022
5
My representative, Maria, was amazing. She was friendly, attentive and informative. She even tried to go over and above to help me with my warranty.
Sharyn Peoples
Dec 1, 2022
5
Arthur was very accommodating. He attended to all my needs. I have been a Mercedes customer for many years and this dealership is by far the best. It's worth the drive!
Rosa Gutierrez
Dec 1, 2022
5
The service at the dealer was great , but the service at the roadside assistance at Mercedes Benz was terrible , almost 45 minutes waiting for someone to answer the phone and I hang up and went to the insurance roadside assistance…
lino mazza filho
Nov 30, 2022
5
Exceptional customer service. Called told them what car I was interested in and gave them a time I would show up and they said that they would have the car cleaned up and out front for me to look at when I got there. No other dealership offered that. Extremely knowledgeable, even though it wasn't a Mercedes I was looking at. Was a pleasure to purchase a vehicle from them. And they followed up to see if I was happy with the experience. All in all, The best experience I've had at a dealership! Way to go MB of Coconut Creek!!
Tim Balmer
Nov 30, 2022
5
Wow!! Amazing service department! I brought my G63 in for service, and Brion the service manager and Maria my service advisor checked my car in within minutes, and had it back to me the next morning serviced, washed, and ready to go!
CAPVEST
Nov 30, 2022
5
Great service and follow up
Rodolfo Abarca
Nov 29, 2022
5
Went to Mercedes of Coconut Creek after going to another dealership, intending on looking at several others looking for a S500 or S 580, we met with salesperson Mark Sawyer who was perfect for us. He was knowledgeable and helpful. He smartly brought around a S500 for me to drive, the car was fully loaded and a beautiful car.. Needless to say, we bought the car! Thanks to Mercedes!!!👍
Linda Lobianco
Nov 29, 2022
4
I could give five stars if they checked the tire pressure correctly
Faruk Sile
Nov 29, 2022
5
good service
Ali Mithavayani
Nov 29, 2022
5
Everything was excellent, Very good environment and place to visit.
Pedro Cancio
Nov 29, 2022
5
MB of Coconut Creek is the best! Service is always prompt, thorough, & honest. Rick Brown is the greatest!!! Thanks MB Coconut Creek!
Roxane Schultz
Nov 28, 2022
5
Nick was my service advisor and couldn’t recommend another advisor. Best service best quality of care. Took great care of me and my car. Nick was the best 5/5.
Jacqueline Garcia
Nov 28, 2022
5
No complaints the experience was great. I actually waited for my car… and it wasn’t bad at all. Staff is friendly and the cleanliness is A+
LeQuiche Singletary
Nov 26, 2022
5
Marie was very professional and helpful Car is running very well and also appreciate the car wash.
JUDITH MANLEY-HARVEY
Nov 26, 2022
5
They are amazing and helpful. I had a flat tire on a Sunday and was not able to get a ride until Tuesday to pick it up.
Heather Wood
Nov 26, 2022
5
100 % satisfaction.
arnold fortune
Nov 24, 2022
5
The service department was very attentive and helpful. They were able to successfully diagnose the issue, fix it and get me on my way !
Tom Winders
Nov 24, 2022
5
I, like every customer, always expect to be well attended. We want the company to surprise us. A lot of people don't realize it, but we don't just want a good product, we want to feel good about the brand experience. When we decided to buy a vehicle, Mercedes-Benz was not our main option, until then. We went to Mercedes in Coconut Creek and there we were met by Mr. Joseph A. (Joe). Our entire perception of the Mercedes Brand has changed. Joe took care of us so well that we didn't even have the motivation to go to the competitor. I know that every company wants to offer good service, that every company trains its employees to do so. But unfortunately almost all companies fail. The Company can claim that success is due to the effort of its team to do the best, but Joe did more than that. He not only made us like the product, but he made us like the brand. He not only provided us with good service, he provided us with a better quality of life in having such an amazing experience. Life is short and made of emotions. I am eternally grateful to have had the good fortune to be assisted by such a competent and enlightened person. Thanks
Marcello Eduardo
Nov 24, 2022
5
Jose my salesman was amazing he took his time to find me what I was looking for within my budget. He wasn’t being pushing or forcing any vehicle on me. He remain in constant communication without the process. I will remain a loyal customer because of his great service.
Angel Vil
Nov 24, 2022
5
Service was good but it took five days for engine mounts.
Noel Martin
Nov 24, 2022
5
Thanks. Michelle did a great job. Excellent customer service.
Jose R. Ferreira Junior
Nov 24, 2022
5
This time they got it right. I had a loaner car waiting and everything went smooth. Picked up my car the next day replaced door hinge. Smooth and quiet opening and closing now.
Arnold Simmans
Nov 24, 2022
5
My experience with Mercedes Benz Coconut Creek always pleasure going there for my Cla 250. My service advisor Rick is the go to person.
Maureen Lilly
Nov 23, 2022
5
The valets that greet you were very pleasant and accommodating. Liz my Service Advisor was terrific! She explained every service my car would get, and the cost associated with it. She communicated with me when the car was done, and sent a Lyft driver to drop me off. Great experience!
Marianne Stephens
Nov 23, 2022
5
Great service at repair dealership. Ask For Rick Brown Best service advisor
Jacob Elias
Nov 23, 2022
5
WOW, outstanding facilities and great sales staff. Alan was just the best! Found the car I wanted, spoke with Alan secured the vehicle. Drove 1000 miles to finalize this purchase and Alan was waiting for us. What an amazing dealership, loved seeing the cars, large open areas, never felt crowded. I hope to buy another vehicle form them in the future.😀
Mike Starmer
Nov 23, 2022
5
Servicio y seriedad todo fue fácil y cómodo.
Fabian Tawil
Nov 23, 2022
5
WOW, outstanding facilities and great sales staff. Alan was just the best! Found the car I wanted, spoke with Alan secured the vehicle. Drove 1000 miles to finalize this purchase and Alan was waiting for us. What an amazing dealership, loved seeing the cars, large open areas, never felt crowded. I hope to buy another vehicle form them in the future.
Mike Starmer
Nov 23, 2022
1
We asked them to fix the recall issue- rear view camera. They did not. They kept my car for 2 days then charged me $90 for mileage on the loaner. I called the Service Manager 3 times. Never received a call back.
Andrew Murray
Nov 23, 2022
3
Service was good. However, FYI the new windshield wipers installed on my Mercedes Benz GLE were very cheep and do not work well at all. Therefore, I called to notify the service depart, and they informed me that I could come by and they would correct them. Although, they said I was not the only one that has called to complain about these wipers. Therefore, my suggestion is that you source a higher quality windshield wiper for Mercedes Benz. Therefore, your customers are not inconvenienced with having to return to have better windshield wipers put on. Thank You.
David Vanessa
Nov 22, 2022
5
All of guys , a Very professional team . Clean location .
Walter Alcala
Nov 22, 2022
5
It was a very good experience. I was helped as soon as I walked in and this location looks nicer than the one in Fort Lauderdale. I will definitely come here again.
Tuna Yildirim
Nov 21, 2022
5
This please provide the best customer service. My service advisor Phillip will take care of you you don’t have to worry about anything with him
Awni Dardas
Nov 21, 2022
5
Lizette is always great to work with. She even included a complementary 36 point inspection and car wash. Just a pleasure to deal with.
THERESA B TROPEA
Nov 21, 2022
5
I had a great experience going to this dealer, specially with Mark Sawyer, he is a very nice person, and a good seller. The process to buy our car was super easy. I recommend this dealer for your next deal and Mark as a seller. We got an amazing EQS 580, the best of the best.
UX Flash
Nov 18, 2022
5
Great customer service
Ferreira Igor
Nov 17, 2022
5
had a great service experience. maria was wonderful.she returned calls promptly, met with me at our scheduled time, and made the experience easy.
Debra Sadoff
Nov 17, 2022
5
Had a great experience, everyone was courteous, but Rick Brown, the advisor, was exceptional. Would highly recommend that everyone with a Mercedes go to buy and service at Mercedes of Coconut Creek.
Robert Young
Nov 16, 2022
5
Wade was great, really helpful and informative. He made the process painless.
Sateria Smith
Nov 16, 2022
5
very nice and polite staff very efficient good experience for me thank you
Yakov Gelman
Nov 15, 2022
5
We went to the Mercedes Benz of Coconut Creek for regular maintenance last week. We were received by Ms Michelle Bras who went out of her way to make us comfortable and explained what needs to be done. You can tell she is experienced and knowledgeable and above all she knows how to deal with customers. Thank you Michelle for all your help and keep up the good work.
Alfredo Nor
Nov 15, 2022
5
Rick Brown did a great job
Les Capella
Nov 14, 2022
5
Great customer service from from mr.Joshua Garmon
Keifer Samuel
Nov 12, 2022
5
Had an amazing experience with the team, Josh was super helpful throughout the entire process! 10/10 definitely recommend this dealership
Chaney Jones
Nov 12, 2022
5
Had a great service experience at MB of Coconut Creek. First call was with Dale who politely and professionally went over the numerous options without giving any pushy sales pitches. My service advisor, Rick also gave amazing service and checked me in and out promptly and also kept me informed of the vehicle progress. Thumbs up to the entire crew as it was a smooth and painless experience
jason williams
Nov 10, 2022
5
Great service. My service adviser jose was very knowledgeable, and helpful. I highly recommend them
Ramona Perez-Korba
Nov 10, 2022
5
Friendly, reliable and honest. Staff are knowleagble and take the time to explain and advise
Gus Salamoun
Nov 10, 2022
1
Purchasing the vehicle is a complete different experience to having it serviced after the sale. When we purchased, they were the mist pleasant and definitely picture perfect, however less than 3 weeks after purchase, I've had 2 issues with the vehicle and even though I purchased extended warranty, they were not helpful, the second time they told us they don't have the tools or technicians to deal with thr issue. Why didn't they tell me this before selling me extended warranty? Completely disappointed and will not recommend
Sach Doe
Nov 10, 2022
1
I've purchased my vehicle there less than 3 weeks ago. To make the purchase all is picture perfect, but the service after the fact is awful. I've had 2 issues with the car since the first time they said I needed to go to Volvo because the car is still under warranty, which I did, the second time was an issue Volvo didn't want to deal with because they weren't the last to fix that particular problem, but Mercedez Benz of Coconut Creek refused to call me back, and then didn't take my calls. When we went there, they told us that they don't have the technicians or tools to repair said issue and are not responsible for fixing it. Therefore even after purchasing the extended warranty I'm out of pocket. I'm am completely disappointed and will not recommend!
Sach D
Nov 10, 2022
5
My first time purchasing a Mercedes an I must say Mercedes of Coconut Creek gave me a wonderful experience. My sales rep Joshua is the truth. I connected with this brother on so many levels. It wasn't just another sale for him. He truly an genuinely go above an beyond to make sure that your experience at Mercedes of Coconut Creek is a good one. Once again thank you Joshua an Joe of the finance department for making my experience an excellent one.
damion thomas
Nov 9, 2022
5
I dealt with several people in various departments, all of whom where professional, knowledgeable and all customer service focused. I’ll begin with my first contact Brittany Moreau, Brittany was my first point of contact when I called. She was friendly, helpful and eager to make my sales experience work for my needs. Thank you Brittany for all your patience and assistance. Next I met with Locksley Thorpe the sales manager. He was only too happy to assist me in getting me the price I could afford or offered another option of bringing a different car over from the Miami dealership because I preferred the color. He was a true people person ! Next I met with the financial manager, Michael Kanen. He explained everything I needed to sign and understood my limited time and got me in and out but making sure I understood everything, thanks Michael. I also met Angel who was friendly and all to eager to make sure I would be happy with my car. Lastly, I’d like to acknowledge Alexis who I met when I walked into the dealership. Because I was very early and Brittany was with another client Alexis had me sit at her desk and we discussed my car to the best of her knowledge until Brittany was available. Thank you Alexis you will go very far with your excellent people skills. Thank you all for a lovely and professional experience !
Adrienne Marlowe
Nov 9, 2022
1
BEWARE of buying a certified preowned Mercedes at this dealership. During the pandemic I purchased a 2018 GLE 350 all cash I live in Charlotte NC so I had reservations about buying but I lived in FL and had my previous Mercedes’ serviced here so I had a sense that it would be a good decision. The car came to me filthy I’m pretty sure no one looked over this car. I started noticing yellow staining on the paint on the back rear well I had the car professionally detailed the detailer told me that the staining is under the clearcoat he also pointed out there was spray paint under the wheel well and that there had been damage that was badly covered up and now I have a car with staining on it I called the dealership we went round and round someone was trying to sell me an extended warranty and told me that having a paint job was very cheap to do. I’m not happy with the customer service at this Mercedes dealership I also expected a lot more from a prestigious brand like Mercedes. I’ve had Mercedes my whole life this may be the last one. Time to get a Range Rover or BMW maybe they treat there clients better. I’m still waiting for the dealership manager to call me back.
Cornelia Royal
Nov 8, 2022
5
Professional, courteous workers, quiet and clean environment.
Luisa Bozzo
Nov 8, 2022
1
Not good; went in on a Brake Booster recall and came out with brakes seizing up and ABS going into frenzy that will now cost me $1,500. Dealer service states it's pure SOL coincidence. :(
Jirka Danek
Nov 7, 2022
5
I got the best experience. Customer service is good and also they are engaged with customers which makes the difference. They let customer know what problems need to be fix. I’ll be back.
Danna Melissa
Nov 7, 2022
5
I purchased my 2023 GLA 250 here after Hurricane Ian destroyed my other car. I hadn't necessarily planned on purchasing a Mercedes, and I was leaning toward buying a newer used car. However, we were already in the area to get my husband's car. Rashad and Jose were very helpful. No sales pressure at all. They spent time with me looking through their used car inventory and test driving. I ended up buying a new car because the price was competitive, and it had exactly the features I wanted without any of the bells/whistles I did not want. Rashad spent a lot of time making sure I understood how to use all the features, which I appreciated. Both Rashad & Jose followed up after my purchase to answer any questions. The customer service experience was great, and I'm very happy with my purchase.
K Matthews
Nov 5, 2022
5
This time they got it right at coconut creek Mercedes’. My car door hinge had to be changed so I brought my car in after making an appointment. I had my loaner car ready for me and everyone was right there helping me. The next day I got a call from Marie and my car was washed vacuumed and ready for me. Very happy this time with the service.
Wendy Simmans
Nov 4, 2022
5
Was hesitant to bring Mercedes Benz Camper to dealership as had heard horror stories regarding recalls Kevin could not have been better in putting me at ease All repairs were done at ZERO cost and could not have been happier with service Great experience and if you have a class C Camper for sure go to coconut creek
Mark Warren
Nov 4, 2022
5
Truly top notch dealership. True to their word, honest, go out of the way to ensure you have and excellent experience. We have purchased two vehicles in the last 3 months. Custom ordered, delivered in time as estimated, looked show room ready when we picked them up. Certainly have earned my future business and referrals. Special thank you to my salesperson Jose Rosario, sales manager Natalie Furno and general manager Cliff Beverly.
Justin Dolan
Nov 3, 2022
5
Review Update: Following my review below, I was contacted by the General Manager of the dealership. He looked in to my situation and agreed that the billing was excessive. As a result, MB of Coconut Creek agreed to refund me a total of $2285, which I felt was fair. I appreciate their responsiveness and the way they handled the situation so I am updating my rating to five stars. MB of Coconut Creek asked me to write an honest review, so here it goes. I feel like I was completely taken advantage of by this dealership's service department. I live in Naples and was on my way back there when my 2014 GL 450 would not start when filling up my tank at a gas station in Coral Springs. I had it towed to MB of Coconut Creek to get it fixed as it was the nearest Mercedes dealer. The service coordinator knew I was in a bind and I am sure he took this as an opportunity to overcharge me. I was told that the car needed a new starter and that it was going to take "19 hours" to complete the job. That seemed ridiculous to me that it would take so long, but I had very little choice in order to get my car fixed and on the road again. The cost: $962 plus tax for parts, and a whopping $4,670 for labor. I reluctantly paid and got the job done. Once all the dust settled and I was able to contact a few knowledgeable mercedes mechanics whom I have used in the past at other MB dealerships, I was told that a new starter replacement should take only 3-4 hours max to complete, not the 19 hours that I was told by MB of Coconut Creek. I was livid after finding this out and I feel that MB of Coconut Creek cheated me by using my predicament (and my lack of knowledge) to drastically overcharge me. Is this not fraud? Is there not a standard number of hours that MBUSA dictates to its dealership affiliates that a new starter replacement should take? I will definitely be looking into this with MBUSA, but in the meantime, I want everyone to know I feel that MB of Coconut Creek did not treat me with fairness or honesty, but rather saw fit to price gouge me instead.
Paul Kacik
Nov 2, 2022
5
Great place service is awesome
Leroy Azan
Nov 2, 2022
5
good and perfect
yao xue
Nov 1, 2022
4
Adam Littman was very helpful and professional.
Kerlyn Graham
Nov 1, 2022
5
I went in for service and to extend the warranty on my car and saw this beautiful car behind me on the sales floor. I got up to take a look. Then told the service advisor how much I liked that car. I got up again to take a better look and when I went back to his desk, I asked how much would it cost to buy that car with my trade in. Kevin put my service order on hold and took me to see Bruce Summer. He was so friendly and courteous and I felt so confident in making this purchase. He followed up with me the day after to make sure I was doing well with the new features. Great dealership.
Judy Lorenzani
Nov 1, 2022
5
Mercedes Benz of Coconut Creek makes you feel like Royalty and as a Mercedes Benz owner we are just that!!!
Vicki Klein Turner
Nov 1, 2022
5
Awesome experience! Would highly recommend both the dealership and my salesman, Arthur Dilsworth.
Diane Grand
Nov 1, 2022
1
I had excellent expirence with John Brown on the phone atleast that’s what he said his name is (Caribbean voice) he kindly yelled at me on the phone and put me on a never ending hold until the dealership closed. He really gave me that luxury brand feeling.
jesse anastase
Oct 31, 2022
5
Overall everything was fine, The sales agent was very courteous timely and provided helpful information. He was very consistent in following up and making sure all the needs were taken care of.
Dawn Struss
Oct 31, 2022
5
Our salesperson Jordin was very knowledgeable about the Mercedes brand. She made the purchase of our 2023 Mercedes a pleasant experience.
Buggieb
Oct 29, 2022
5
Todd on the best salesman I’ve ever had the pleasure of working with. He is customer service driven and very knowledgeable about the products that he’s selling.
Kyle Fahnestock
Oct 28, 2022
5
When I needed MB of CC in a pinch they came through. I got a nail in my tire and it caused a slow leak. It was late in the evening and I needed it replaced NOW! I call and they delivered… I was connected with my service provider Adam and he made sure they had my size wheel in stock (YAY!), got me in and out with a great detail and wash in an hour. You all are the best!
Jada Curtis
Oct 28, 2022
5
Good service. Philip is always helpful and kind.
Lene Torres
Oct 27, 2022
5
went from leasing to purchasing the same car everything went smoothly with dealer
david katz
Oct 26, 2022
5
Amazing service...Super Nice & Clean
TEAM - BITCON
Oct 26, 2022
1
Unprofessional costumer service. Advisor never responded phone calls. Terrible experience!
Mayra Fuentes
Oct 25, 2022
1
Had my Gwagon serviced for a warranty replacement on a Pereli Tire. Frances verified and took pics and said it would be covered under warranty. Most High-end dealerships would just not charge the customer and then get reimbursed. Not the case here. What's even more frustrating is he won't coordinate or return my calls. Going to file a BBB complaint tomorrow on this as well.
Jon Lewis
Oct 25, 2022
5
David Falkenstrom provided excellent customer service.
Ana Alban
Oct 25, 2022
4
Ever since Mercedes installed the upgrade to the system, I have been having trouble with my electronics and my amplifier quit working. I was informed that the upgrade would take about 1hr. to complete. It actually took almost 3 1/2 hrs.
John Kuncher
Oct 24, 2022
5
After a bad experience with another Benz dealership, I opted to try this location. Francis, my service advisor was not only welcoming but very knowledgeable. He addressed all of my concerns and stayed in contact with any update. Excellent customer service. Thank you! Highly recommend
Eilin
Oct 23, 2022
5
Great service and very good experience in buying my new Mercedes
Kos Pap
Oct 22, 2022
5
Quality and professional customer service by my Service Advisor Rick Brown Coconut Creek Mercedez Benz always a win
Sonia Neunie
Oct 22, 2022
5
Awesome Experience! Jose is the best. Definitely the dealership of choice
Sophronia Mckenzie
Oct 22, 2022
5
I went in for a repair and everything was taken care of in a timely fashion and the service was excellent! Friendly, knowledgeable and helpful staff.
Vickie Kay Thomas
Oct 21, 2022
5
I went in for a repair and everything was taken care of in a timely fashion and the service was excellent! Friendly, knowledgeable and helpful staff.
Vickie Thomas
Oct 20, 2022
5
Staffing is very professional. They keep the service to a high standard. My agent Phillip Moodie is one of the best
Marie-Alice Pierre
Oct 19, 2022
4
All good except I have to go back because they didn't reset my dashboard reminder. It still says I am overdue for service.
I Kessler
Oct 18, 2022
5
Josh German and Michael Kanen were both Professional and highly helpful in the whole car buying process. Josh was especially helpful in answering my wife's questions, for the second and third times!!!
Bradley Drobnis
Oct 17, 2022
5
Francis was an incredible associate. He informed me of every steps of the process. He was nice, always available and really professional. The experience was great thanks to him only
Raffaella
Oct 14, 2022
5
Outstanding all around visit! Made us feel very special and was super easy and professional!
Jason Butts
Oct 14, 2022
5
Jim was on time and provided Mercedes Class service. In/out and done. And the shiney car was washed and prepped after a malfunctioning battery was replaced.
Alan Chesler
Oct 14, 2022
5
Jim in service is always very helpful and gets me in and out.
Giuliana Greenseid
Oct 13, 2022
5
Very helpful and polite.
Heather Wood
Oct 12, 2022
5
Adam Littman is always very professional and helpful with any service issue that my car might have.
Marilyn Ruiz
Oct 10, 2022
5
Short purchase time than ever, good experience. Will tell all of my friends how easy is to deal with AutoNation.
Hansen Cuervo
Oct 10, 2022
1
i have a limo company - brought the sprinter in for a check engine light and DEF light. (recall) and to replace the passenger air bag(recall) it took a week for them to look at the van i told them what the check engine light was(nox sensor)they replaced the nox sensor did not do the air bag said they had to order it. they had the van for a week before they looked at it - they knew they needed the part and could have ordered it when the van was dropped off - the DEF light they said i let the fluid run low(not true) then they said i over filled it i have had the van for 6 years i think i know what i am doing - there are major problems with the DEF systems in the Sprinters - i said something to the writer about all the problems with the Sprinters and the service writer said the sprinters where not being use in the right way - (the are work vans) i said Amazon has 1000's and she said look how many are here for repair
John Nero
Oct 5, 2022
1
Extremely rude service between Coconut Creek and the Margate Autonation. Had a deal set up in Orlando to have the car shipped but they wouldn’t release the vehicle and wouldn’t accept my trade offer made here. They wanted me to drive all the way down and do the deal with them when I already had everything finalized up in my local Autonation. Fabrizia, Anne and Mathew were not helpful at all. Blatantly ignored the Orlando dealership I was buying from and gave nasty attitude over the phone.
Alberto Roman Garcia
Oct 1, 2022
5
I absolutely love this dealership, from start to finish everyone is pleasant friendly and honest with your service needs. Rick is my go to guy and he really takes care of his customers. The young ladies behind the desk are so sweet too. thanks guys see on my next service appointment.
Lauri Chase
Sep 30, 2022
5
Excellent service Department with professional and caring people. 5 Star service…always. My service advisor Kevin Alexis and the Service Manager Brion Fitzgerald are super stars in my book. I've been bringing my 2015 Sprinter to this dealership for 6 years. My most recent repair took an unfortunate turn and more time to repair than anyone could’ve anticipated…. But during all that time, I always received 5 Star assistance and professionalism with all my service needs and questions. I would highly recommend this Mercedes Benz dealership and Kevin or Brion to assist you. Thank you again 👍🏼😊🚐
Diane Parker Frank
Sep 28, 2022
5
Great customer service!!!!!! Liz Berrios was awesome!!
Connie Brumbaugh Guice
Sep 26, 2022
5
I started looking for my car online. The process was super easy. I applied online for my pre-approval & went into the dealership. Not knowing that I would actually be walking out with my dream car. The process was smooth ! The staff is super nice & im super happy with my new baby ! Thank you so much guys
Kerlin Louis
Sep 23, 2022
5
I don't go there often but whenever I do it's an awesome feeling. The staff is great n friendly.
Monique Farquharson
Sep 22, 2022
5
Phillip was very professional, knowledgeable and very pleasant. He explained process and procedure for the service of my vehicle. I was very satisfied with my experience and the my wait was not long. Marilyn
Marilyn Dennis
Sep 22, 2022
5
The service manager Rickert Brown was excellent. Rickert had a loaner available and text updates during the day.
Pamela Miller
Sep 21, 2022
5
Service manager was very good and everybody is friendly. Overall good service
Lee Mann
Sep 20, 2022
5
Thank you Jose for the wonderful customer service you and MB provide. We are very pleased. Barry
Teri Giglio Schelin
Sep 19, 2022
1
Rupert Rhodd HORRIBLE FOLLOW UP EXPERIENCE WITH THE SALES TEAM. Four weeks after purchasing a 2022 car from Mercedes Benz of Coconut Creek, it broke down. Road side assistance took forever to come as we were stranded for 2 hours. In fact, we called MB of Coconut Creek and reported the problem hoping that a member of the sales team who sold us the car would have intervened because the person who answered the call took all the information. NO SUCH LUCK! Eventually, Roadside Assistance came and the car was towed to MB of Coconut Creek. Over the next two weeks that the car was in the shop, it became abundantly clear that the person who sold us the car had one solitary interest: to earn her commission. She did all she could to convince us to buy the 2022 car because we contacted her the day the car broke down, she PROMISED to call back, and for the two weeks the car remained in her shop, she or no one from the sales team called to find out how we fared or how we were doing. This is our 3rd Mercedes Benz, and rest assured, the LAST CAR WE WILL BUY FROM MB of Coconut Creek. There was ONE BRIGHT STAR FROM THIS SITUATION, and HIS NAME IS RICKERT. He understood our frustration and from the moment he gave us the loaner until the problem was solved. We will be back to service our car at MB of Coconut Creek, but we will not buy another car from this dealership. Thanks Rickert for a wonderful Service Experience, and it was NOT ABOUT WHAT YOU WERE EARNING.
Rupert Rhodd
Sep 17, 2022
5
the service was excellent. They took the time to explain to me what the car needed to get service and made sure to make my next appointment to complete the service. Customer service was excellent as well as the attention to details from Mr. Littman who helped me.
Magda Kahn
Sep 17, 2022
5
Good and proffesional services
Richard Fernandez-Salvador
Sep 13, 2022
5
Francis Jose was very helpful throughout the whole process
Andrea G.
Sep 12, 2022
5
Jim was awesome in taking care of my first service!
Larry Strober
Sep 10, 2022
2
Took the car alignment, balance and rotation. Picked the car almost 7pm and the car was driving extremely bad. You let go of the wheel and it drive towards the right. Took the car the following day. After 4 hours I get the car and now it was worse than before. Went back I ask the technician to come in the car and see for him self. I guess the dealership doesn't allow them to test drive the car before returning it to the owner. Well guess what I was there all day! Left until 5pm. Missed my eye doctor appointment and a birthday party because the car was pulling to the right. I told them I didn't not turn in my car like that, who ever was the tech did a horrible job. And they blame it that the car is a 2015, their excuse was when the car is old and you it for repair the mechanic might find other things? Well that was not a good answer either. I won't be back.
Karen Ramsumair
Sep 10, 2022
5
Service is excellent in everything courtesy from all staffs I am satisfied and will recommend Benz of Coconut Creek to all who needs a job well done
Thermutis Christie
Sep 6, 2022
1
Horrible experience with Arthur Dilworth Jr. I promise as soon as you purchase from him, he will never return your calls or text messages. Unethical and unprofessional.
Karamel Love
Sep 6, 2022
1
I have called this dealership twice and still have yet to hear back from anyone. I expressed interest in a 2016 GL63 and was ready to buy, just wanted to get a picture of undercarriage, check on documentation fees associated with this vehicle purchase and shipping rates to Virginia. I expressed that I am a CASH in hand buyer and don't require financing but I guess that doesn't mean much to them. It's been 10 days since my initial call and 5 days since second call, Sabrisia said she was going to check on best shipping rate for me.....nothing yet! Good luck with the sale, bringing my CASH elsewhere!
Philip
Sep 5, 2022
5
JOSE AND GONZALO WERE FANTASTIC! GREAT AND COURTEOUS CUSTOMER SERVICE!! KEEP IT UP!!!
Vijay Samuel
Sep 2, 2022
5
I have a wonderful service manager who takes care of all my vehicle needs, Her name is Liz! She is always so helpful,knowledgeable and accommodating. I highly recommend This location!
Darci D'Eliseo
Aug 31, 2022
5
We purchased our GLE350 last week and are in love with it. The comfort and luxury is amazing. We wanted to thank Bruce for his professionalism and great personality. He ensured that all of our questions were answered before taking any steps into finalizing the deal. In addition to this, he was very knowledgeable about the vehicle and what it has to offer. Bruce definitely made the process smooth and enjoyable. Michael, from finance is also very professional and pleasing to work with. He took his time to show us all the options available and helped us achieve the best deal. Thank you very much Mercedes if Coconut Creek. We are happy we joined the family. :)
Jenyffer Lopez-Alvarez
Aug 30, 2022
5
They make an effort to keep your vehicle running in a good condition.
Roy Rattigan
Aug 29, 2022
5
Joshua Garmon, Natty Benz aka Natalie Manager, and finance manager , Finance director Scott Boukzam were fabulous!! Start to finish straight forward and honest very professional made for an extremely enjoyable deal.
Gary Chapman
Aug 29, 2022
5
Francis and the team at Mercedes of Coconut Creek are always outstanding. Convenient appointments, service is always on time, advisor is very communicative, car is returned to me with a fresh wash & cleaning and the staff there is always smiling- I love that!!
Jean Gordon
Aug 28, 2022
3
Walked in and was not greeted. Had to search for my representative to pick up my car. Then tried to pre- schedule an appointment while I was there. Had to ask him three times to set up my appointment while I was there.
Tonya Evans
Aug 27, 2022
5
Excellent service ? Jose Rosario bring me the best experience , thanks
Faboila Sotoaguilar
Aug 27, 2022
5
The service and Service Advisor Jim were great
Colleen Edwards
Aug 24, 2022
5
They checked my car throughly for all the issues and got my vehicle back and running smooth.
Ruth Queliz
Aug 22, 2022
5
The service experience at Mercedes Benz of Coconut Creek is top knotch. My service advisor, Rickert Brown, is highly professional, courteous and efficient. I have been going to him for the past couple of years and hope to have him as my service advisor for many more!!!
Michele Griffin
Aug 21, 2022
4
My service is alway good once I have my service advisor Jim.. I would not drive that far if hes no longer there
Libby-Kay Raymond
Aug 20, 2022
5
Excellent customer service. This experience was very personal with the service department. I felt that everything I needed was provided with compassion for my needs I purchased the new EQS and still have a lot to learn, the service technician came outside to explain things to me that I might be able to properly use the car. That made me feel as if, I was apart of the Mercedes family. Thanks for your hospitality it was exceptional
Kayle Washington Bryant
Aug 14, 2022
5
Thank you to Jose my service advisor for your quick assistance in helping not once, but twice in two months, when my Mercedes’ had to be towed to your dealership. Jose went above & beyond! Great employee!!!! 🙏🏻
Karen Lazer
Aug 12, 2022
5
Everything perfect I’m very happy with my new car
Hma Alves
Aug 12, 2022
5
Everything was seamless and convenient
Siobhan
Aug 11, 2022
5
Coconut Creek Mercedes has a very Professional Service Staff. I am very satisfied with the Service provided and appreciate the Great people working to resolve my Service Issues. Thank you !
Joey Montalvo
Aug 10, 2022
5
Philip Moodie was excellent and very helpful every time I bring my car for service. Thank you!
Maria Cristina Marciales
Aug 9, 2022
1
I emailed this dealer about a 2012 Mercedes E350 that was on their website, salesman David got back to me promptly at 6:46pm saying this vehicle was available! Keep in mind they close at 7pm. I drove to the dealership today and got there before 9am, which is the time they open, I saw the car in the lot so I checked it out, at 9am I called them and said I was outside by the car and I wanted to buy it right then and there! Salesman David walked me into the dealership , sat me down, took my license and made a copy, comes back 1 minute later and says sorry one of our other salesman is buying this. Wait what? I’m offering to buy the car right now! I left a message for the sales manager Locksley , so I’m awaiting a callback to see what is going on here. If the GM Cliff sees this I’d like to have a conversation with him as well.
Guy
Aug 4, 2022
5
Very wonderful a in and out procedure getting my car service thanks to James aka Jim and the team at Mercedes Benz of coconut creek
Claudine
Aug 4, 2022
5
My vehicle is like a brand new car after my service. Thanks
Gary Joseph
Aug 3, 2022
5
I am always satisfied with service at MB Coconut Creek. They are pleasant, efficient explain all options and assist in making the best decision to ensure a long “life” for my vehicle. Car is ready when promised.
KR Means
Aug 3, 2022
5
Great customer service by LIZ BERRIOS Great follow up
Constance Guice
Jul 29, 2022
5
easy and honest to deal with
Richard Galex
Jul 27, 2022
5
This dealership was a pleasure, they were prompt, courteous and attentive! I would definitely recommend them !
Karen Schiller
Jul 27, 2022
5
It was a great experience, the Service Advisor explains exactly what was wrong with my car and the time it took the mechanics was also excellent service as well...
Courtnell Edwards
Jul 25, 2022
5
Seemless end of the lease buying process. I called the dealer to buy my car at the end of the lease and they provided a smooth process. From the first call, the process was full of transparency, the finance process ran very smoothly and they kept their word at all times. What they said was what they did. Great experience!
Julio Martinez
Jul 24, 2022
5
Great service from this center!!! Thank you Francis!
Monique Smith
Jul 22, 2022
5
Service was done in a timely manner even though I didn?t have an appointment because the warning just came on the dashboard suddenly
Keisha G
Jul 22, 2022
5
Great salesmen....Arthur Dilworth
Niki Dilworth
Jul 18, 2022
5
Great Job! Team! We Are Very Happy To Be Services By Mercedes.Everyone Is So Helpful In Friendly
Vernon Thompson
Jul 18, 2022
1
Had my sprinter towed in to CCMB and they didn’t look at it for over two weeks. I had to drive all the way to the dealership to find that they had not looked at my vehicle. Only till I called to find out the status they finally said they were going to look at the vehicle. Then when they found out the problem they told me they didn’t have the part (alternator) So I had to go out and buy the part and bring it to them. And pay them to installing it. The only time I get an update was having to make a phone call had to call the service manager TWICE in order to get help. Don’t seem that they really care about customer service at the service department. Then when I got the sprinter back the AC wasn’t working and I was told by the service under writer that the AC was working fine. Temperature was over 90. Had to go back again to explain to them and show them what the problem was. They wanted me to bring the vehicle back and charge me almost 3 times amount of another service mechanic. Service rider never followed up to ask me if I was gonna bring the vehicle back to them. Would not recommend coconut Creek Mercedes Benz for service. And I’m sure when I purchase another MB it won’t be from coconut Creek Mercedes Benz.
Roger B. Wishner
Jul 17, 2022
5
My continuous great experience remains! Each and every time I'm due for service I feel as if I'm the only one being service! All questions asked will be answered. Thank you Mercedes-Benz for investing in your facility to service your clients with the VIP Service you provide.
Letitia
Jul 17, 2022
5
Rick in the service department is a pleasure to work with.
Peter Brown
Jul 15, 2022
5
I went for a courtesy checkup and it was fast , I got my car cleaned and washed, it was very good job.
Lino Mazza Filho
Jul 15, 2022
5
Service was good as always, I been a customer of M. Benz Coconut Creek for 6 years now.
Jose Cruz
Jul 15, 2022
5
Extremely pleasant. Phillip Moody was great. He made sure that I was dropped off and picked up at home because the service would be lengthy. Also walked me through the entire process so that I understood what was being done to my car. Overall it was a great service experience.
Joan Dreckett
Jul 15, 2022
5
Without a doubt, my best car-buying experience. From walking in to when I drove out in a pristine 2014 Mercedes-Benz E-350, the entire experience was a pleasure. Angel Fernandez, my salesman, went above and beyond to secure financing and the monthly payment I was looking for, as well as making sure everything went smoothly. Best part? The entire time I spent was just a little over 2 hours, and if you've ever been through the experience of purchasing a car, you know how fast this was. Everyone at the dealership treated me professionally and made me feel like their only customer (I wasn't...it was a fairly busy weekend) Highly recommended...
misterrobert
Jul 13, 2022
5
I had an excellent experience. The knowledge and professional approach of the salesperson (Alan Telakowiec ) was outstanding. His patience and expertise in showing me the ? tools ? was commendable. My husband has ordered a car from him as well! He is waiting for it to arrive!!!
Nadine Barnes
Jul 13, 2022
5
Professionalism and knowledge of the vehicle. Respect for the buyer and patience in making sure the buyer has an understanding of all the amenities. Thank you Alan Telakowiec for an excellent experience! The car is great!!!!
Nonni Poppi
Jul 12, 2022
5
Rick was great 5 star service from start to finish . My suv needed be updated and now it is all good.
Christopher Bruge
Jul 11, 2022
5
The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!
Frankie Ramos
Jul 9, 2022
5
The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!
Frankie Ramos
Jul 7, 2022
5
The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!
Frankie Ramos
Jul 7, 2022
5
Fabriza and the entire staff were very helpful. I am very pleased with my C300.
Toccara P
Jul 6, 2022
5
Welcoming. Knowledgeable. Attentive. My sales rep, Fabrizia did a great job. There were others involved as well who were also helpful. I love my C300.
Toccara Pennington
Jul 6, 2022
5
i had an appointment . It was my first time at these branch . they listening to my problem and my car was escort after repair . service was excellent. facility was clean with a mini cafe that my son and I did enjoy . my car repair was done and my car was wash and return in a timely manner.
Eliette Augustin
Jul 2, 2022
5
I had a wonderful experience during my recent visit to this dealership. Purchasing a vehicle can be a very stressful event and the team at this location made the process seamless.
Miko
Jun 29, 2022
5
Philip always takes care of the customers, very professional and quick. Great service and mindful of the customer. Great job!
Isaac Mouyal
Jun 29, 2022
5
Recently worked with matthew who promptly returned my online inquire, shared what inventory was actually on the lot, had paperwork prepared and ready to sign within hours. Easy purchase and out the door! The car buying experience is quite daunting right now but I can attest to the fact that my sales person Matthew was fantastic and my experience was phenomenal! Highly recommend this dealership and salesman.
Heather Bellucci
Jun 27, 2022
5
Excellent customer service. Mr. Moodie is the best.
Dary Deroy
Jun 27, 2022
5
I have no comment; it all went well (so far). Except maybe, the walkthrough video did not play on my phone.
Glenn Puchtel
Jun 26, 2022
3
My lease on my C 300 2018 expired at the end of November 2021. Just got my NEW C 300 delivered on Saturday June 18th which I leased again. I would have wished for more transparency when I was told that the new car will arrive by the end of February -end of March - maybe May? My husband went to Europe at the end of March and he was told there that all new cars assembled in South Africa take 6-8month to deliver. What did my dealership miss by giving me wrong information and hopes. My dealership is close to home that is the reason for my choosing.
Roswitha Kucera
Jun 25, 2022
3
I brought my Mercedes in to get the gas cap fixed because it wouldn’t open anymore. Staff was nice. Only thing I didn’t like was there were no loaners and my car wasn’t ready until the next day. I had a lot of things to do so it was a real inconvenience. As much money as I pay for the vehicle they should offer loaners. Not no Lyft to my home. A Lyft can’t take me to run my errands and go to work. So that’s the only thing negative I would say
DatBaby305
Jun 24, 2022
5
I am a Mercedes customer for the past 5 years. I deal with Mercedes of Coral Springs and find they are very honest and sincere when dealing with their customers especially with pre-certified autos. I currently went from leasing my vehicle to purchasing it. I also have a maintenance contract, which I am thankful, as I am notified by my Agent at MERCEDES of Coral Springs maintenance department, Francis Jose. Also, I hear from other customers as I wait for my vehicle how happy they are with the service they receive. my hasband and I give a two thumbs up and 5 stars for Mercedes of Coral Springs, FLORIDA.
Joann Petersen
Jun 20, 2022
5
Great phone costumer service and easy to set up an appointment. Repair on my vehicle covered under warranty were performed in a timely manner. Only negative was that I was told the vehicle would be ready at a certain time and it took an additional hour to get my vehicle back.
Juan Esteban Mesa
Jun 18, 2022
5
Great service and Arthur was amazing. He made it very quick and he got us in and out of there. I would recommend this dealership and the service center is very good too. They make you comfortable and are very thorough.
Ana Staine
Jun 18, 2022
5
Best service department for your Mercedes HANDS DOWN. The other locals cannot compare.
Carrie Dempsey Charow
Jun 17, 2022
5
My service representative was extremely attentive. His personal attention is what will keep me coming back to this dealership service facility. He inspired trust which is paramount to me when dealing with car service representatives.
Shirley Rowe
Jun 17, 2022
5
The best or nothing. Great experience. Liz Berrios was very friendly and very professional.
Carsten Schuer
Jun 17, 2022
5
He help me and understood my needs
Giovanny
Jun 16, 2022
5
Liz is terrific. She gave all the info before doing the work.
Leslie Stevens Luria
Jun 13, 2022
5
Arthur and everyone were super efficient. Listened to my needs and matched a vehicle with which I'm extremely happy. The whole process was effortless and was effective done in the very limited time I had.
Rajvinder Dulay
Jun 13, 2022
5
Excellent service Quick and professional as always
John Aidonis
Jun 10, 2022
5
Friendly, courteous and knowledgeable staff! Big thanks to Fabrizia and Joseph Anzalone for their excellent service! Loving my new ride!
Eugenia Harding
Jun 10, 2022
5
Fast service knowable staff great experience made appointment online was easy and quick
Anthony Thomas
Jun 7, 2022
5
Our service advisor, Rick Brown was extremely helpful as he always is. Very professional and always takes very good care of us.
Randi Schenker
Jun 5, 2022
5
I am having great experiences with this dealer that I?ve never had before. They took care of me and pay attentions to my concerns. Francis my service?s advisor and Brion are the best. Thank you ??
Frantz Desamour
Jun 5, 2022
4
Bruce Summer of Coconut Creek Rock!! awesome salesman ver informative
Chermeko Pate
Jun 5, 2022
5
I had a great experience dealing with Juan Ortiz at the Mercedes-Benz in Coconut Creek. I recently received my MB from the MB dealership in Tampa. It was missing a back wiper blade. I made an appointment and drove my car to the Coconut Creek location and Juan was extremely helpful. I came in the morning after and arrived late, however, they still managed to take good care of me. I highly recommend this dealership and their service department.
April Martindale
Jun 5, 2022
5
I highly recommend the Mercedes-Benz of Coconut Creek. Great buying experience. Excellent customer service. Superior service.
Marie-Joe Nathalie Edouard
Jun 2, 2022
5
Great customer service and sales experience. The sales rep was acknowledgeable about the car and what I want. I would definitely recommend Joshua (sales rep).
Stacy
Jun 2, 2022
5
Mercedes of Coconut Creek has great service and facilities. Buying process depends on who is taking you and how much more they can charge you for same car. Google car & prices before you in to battle a sales person to get a fair value.
JhovannaMBoca
Jun 2, 2022
5
My Experience with Louisa and ‘Michael in finance were amazing I’m glad I went to Coconut Creek to buy out my lease!
Lena Lisanti
May 27, 2022
5
Responisve, knowledgeable and honest
gsalamoujn
May 27, 2022
5
Always excellent service. Friendly and efficient, hard working staff.
Marianne Jewell
May 24, 2022
5
For the past two years we have been going to Mercedes-Benz in Coconut Creek, where we live, and are extremely happy with their service. Our agent, Francis Jose is super efficient and extremely personable. If I call with any question he responds very promptly and resolves whatever problem my car may have. I would recommend this agent to anyone who goes to this Mercedes.
Rosanna Arcieri
May 19, 2022
5
I always have the most professional.. kindness. Service Advisor ever.. that is James (Jim) Ganley.. that man does everything but stand on his head.. He keeps you up to date on the service process.. because I have to wait for the service on my vehicle.. he?s the reason I would come back to leasing another Mercedes because of Jim.. A Million Thanks!
Patricia Chapman
May 13, 2022
5
I was on my way back home from MIA to Clermont when my Benz notified me to stopped the car because of a mechanical issue. I called Mercedes Benz and in less than 40 minutes I was on my way to the Coconut Creek dealer where from the front door to the end the service was awesome amazing. On this days we hardly find good customer service, but the customer service from the Coconut Creek personal I really appreciated 💯 % I’am so appreciate of Adam Littman my service representative who was very attentive and patient with me. It was really pleasant to work with him. I highly recommend Coconut Creek dealer 4250 N. State Road 7, Coconut Creek, Fl 33073 (954) 590-3100. Xiomara
Xiomara Mansilla
May 12, 2022
5
Fabrizia was great, very helpful, patient and kind.
Elba Castellanos Garcia
May 8, 2022
5
We recently moved to the area and had an excellent first experience getting a b service at Mercedes Benz of Coconut Creek. I really liked that they gave us a choice of levels of service and knew the cost in advance. We will definitely be returning.
Peter Gretsch
May 6, 2022
5
This dealership shows professionalism and kindness at all times we visited. The backup camera was inoperative. I called services and it was taken care of in a timely fashion. All questions were answered. Both myself and husband was satisfied with the services. Very happy with our vehicles. We owed 2 Mercedes SUV’s.
HAPPY MERCEDES BABES
May 4, 2022
5
The buying process was good.. long but positive. Had the chance to meet the finance manager Scott who was professional and welcoming
Heather C.
May 2, 2022
5
Mercedes of Coconut Creek have been giving superb service. Especially on my Mercedes Pleasant Way RV. Highly recommend the service and thanks to Moody The service rep for such good service. Five star all the way.
Tom Fagan
May 1, 2022
5
they are so geatfull,they treat you with respect
Gilberto Carbajal
Apr 29, 2022
5
I use to take my car to the Mercedes in Pembroke Pines for service, I switched to this location a few years back because of the less than stellar service at that location and have never been happier with the customer service at Coconut Creek. Rickert Brown, my service rep is always pleasant, knowledgeable and professional. I never feel like I'm being sold something I don't need. Highly recommend this location. Carla Farrell
Carla Farrell
Apr 29, 2022
5
Great service,timely and my car was cleaned when I got it back.
Rona Boraks
Apr 27, 2022
5
Very good services, clean and easy facilities, good communication with all the employees at the area of the advisors with me and my wife,
Richard Fernandes
Apr 27, 2022
5
As always phillip is great. We spoke the day before the car was dropped off and kept me updated while the car was at the dealership.
Kemesha Brooks
Apr 27, 2022
5
The best dealer. The best service. The best customer service. Thank you Liz for all your help and guidance.
Samima Patel
Apr 26, 2022
5
This dealer , they do a great job, I will recommend this dealer to my friends
Hung Dinh
Apr 24, 2022
5
Phillip was a great help. Very knowledgeable and answered many questions not related to our tire purchase.
Paula Coffman
Apr 23, 2022
5
Pleasant and efficient service visit. Car was returned clean and in perfect condition.
Joseph Vargas
Apr 23, 2022
5
Customer service was the best thanks Brittany
Fred Sturgis
Apr 21, 2022
5
It was a smooth experience. Phillip my service advisor was very friendly and took care of all my need while at the dealership.
Tonia Erskine
Apr 21, 2022
5
Best experience buying a car, the salesman Mark was great, prices were great and when it came time to talk to finance it when smoothly?
Christian Rincon
Apr 21, 2022
5
I have been a customer for 21 years, this was my worst visit for service. My appointment was to include a loaner vehicle, but my service writer decided that since the service would not take long I could wait for my vehicle. One and one half hours later my car was not ready. (That is why I wanted a loaner) when I voiced my displeasure with this situation my car was magically ready. After 21 years of doing business with them this was my worst experience. Ira Schulman Coral Springs, FL
Ira Schulman
Apr 20, 2022
5
Jose was very detailed on what my service was going to include and I was very satisfied with my first overall experience with Mercedes Benz of Coconut Creek.
Melissa Jordan
Apr 20, 2022
4
Clean comfortable waiting area, courteous attentive staff. After repairs completed found that the driver side door handle had been broken by whom ever drove my car. Still waiting on a call from the service department to have it replaced.
Edward Harley
Apr 20, 2022
5
I've always enjoyed coming to Mercedes-Benz of Coconut Creek because they take good care of their customers. No matter how big or small the problem is they get it done in a timely matter. Rick is an awesome service advisor and I really enjoy dealing with his professionalism. He takes every call I make to him with priority and very courteous. He's always on top of everything.
Launda Smith
Apr 19, 2022
4
Customer service was great. I had been having an issue with my A/c and my radio. They fixed the radio but couldn?t find the problem with the a/c. One thing that bothered me and another customer in the waiting area there were no stirrers for the coffee. It?s not a big deal, but a small detail that is important. This is Mercedes. I think you should get this right. There have been other issues at other times in the coffee area. Beyond that everything was great. They got me a Lyft to bring me home.
Shirley M
Apr 17, 2022
1
I was recently there in December for service and paid over $1,700.00. Subsequently I had to go back in March to have a panel and hose replaced as my brake fluid leaked completely out while I was driving and I almost got into an accident and had to pay $1,075.00 for those repairs. It?s unfortunate that this issue was not noticed during my service in December where I was told I had a full inspection of the vehicle done. Also, when I went to pick up my vehicle I had to wait an hour as they could not find my key. Unacceptable.
Marjorie M.
Apr 13, 2022
5
The one word that comes to mind when I think about my buying experience is: WOW!!!! Alan T. and Scott B. are so classy and courteous. I have not the least negative thing to say about the dealership. The entire process exceeded my expectations.
Ginithe Moise
Apr 13, 2022
4
Costumer service should improve, there is no good telephone communication, when you are there the attention is good and fast.
Beaty
Apr 10, 2022
5
Mark Sawyer is a pleasure to deal with. This is the 7th car we have acquired through Mark and AutoNation. He continues to earn our buisness each and every time.
Steven Greenfield
Apr 7, 2022
5
Rick, my service manager, was spot-on as usual. Loaner was there waiting for me as promised, service was done in 48 hours, and I had the loaner an extra 2 days as the tires I needed were delivered to the dealership (one of the days was a Sunday). Car was ready for me when promised by Rick via text, and I picked up that afternoon, shiny and just cleaned for me!
Zac
Apr 6, 2022
5
Fast, friendly and efficient
Corinda De Nigro
Apr 4, 2022
5
Good customer service at car services and reliable personal attention
Jacob Elias
Apr 3, 2022
5
Good , Good , Good. Staff was pleasant and friendly. Made me feel welcome. Was good working with Joshua
Heather C.
Apr 2, 2022
2
Horrible experience service took 5 days to change radiator hose. I was not giving a loaner car I was offered a lift ride home on day 1. I was then told to find an enterprise in the area and find a rental. I made reservations on 3 went to each one to be told no car available. The rep in service that was handling my service was not upfront with me. Never call as promised. I spend too much time each day calling to find out the status of my card I had to find a ride to work . I was told the car will take another day each time I request to have a car on the last day I was told to go to the enterprise in wyles road because they do business there. I show up and no reservations or info was there. I call service and was told that a car was in front of the dearship for me. A lie. I then give my phone to enterprise rep who process a car with the only mini van as an option. This service is very unprofessional not friendly and currently not customer friendly
Vivian Persaud
Apr 1, 2022
5
Very nice experience with the sales person Todand he was also very helpful
Terryon Atkins-Coleman
Mar 24, 2022
4
Jose was a great service advisor when I went in to replace a tire. However, not sure why the service tech didn?t put the spare tire back under the trunk, I was surprised when I opened it and there lays the spare right in front of me as I?m holding several bags in both my hands.
Kristina Rosero
Mar 23, 2022
5
Very professional and friendly. Was able to answer all my questions.
Celinee
Mar 18, 2022
5
my problem was handled by Jim ganley is service and as always the timeliness and quality was great. jim is my go to guy and he never disappoints
JOEL` Levy
Mar 18, 2022
5
Professional friendly courteous in a clean environment. Very pleasant experience.
LoriDiaz
Mar 17, 2022
5
Very precisely and very good customer support ?????..
Henry Mcfliker
Mar 17, 2022
5
Jim my service advisor always does a great job getting me what I need for my car . My sales rep was also from this location as well so I’m never going to another Benz dealer if I can help it .
Tamika Irving
Mar 13, 2022
5
I always get the best service at this dealership. They go above and beyond to make me feel special. It’s very important to me!
LuckyPuppy
Mar 9, 2022
3
When I made the service appointment the person with whom I spoke assured me that loaner cars were provided on a first come first serve basis and the dealer didn't reserve them. I found this to be absurd and learned from Phil Moodiethat loaner cars could be reserved. Obviously, the person lied to me, and if there is a record of who scheduled the appointment I strongly recommend terminating him. Employees blatantly lying to customers does not reflect well on the culture set by management. Phil Moodie exemplifies quality customer service.
Stan Galkin
Mar 6, 2022
5
I am a new Mercedes owner, and this was my first experience with their service dept. They were wonderful! On time, quick, and they went out of their way to make sure I had a quiet place to work. GREAT CUSTOMER EXPERIENCE!
Janine Golfo Fertig Pratt
Mar 3, 2022
5
Service was excellent as usual. They always provide good customer service
Todd Bashan
Feb 27, 2022
5
Angel was very helpful and attentive to what I was looking for...
Luis C
Feb 27, 2022
5
I had a great experience with the salesman at Mercedes Benz of Coconut Creek. David G. was very professional and communicated with me on every aspect of the buying process. He either texted me or we were on the phone chatting. He reviewed the details of the car after the purchase and help me to get everything set up on the vehicle. Then the finance department help with the final details of the purchase. I highly recommend this dealership to anyone who is looking to get a great deal on a new car.
Gay S Speights
Feb 27, 2022
5
Hassle free. Quick deal and professionally handled.
Karen Sims
Feb 26, 2022
5
Jim was my advisor, and he was professional all the time, respond my questions and my call later. He also updated me on my car service. Thank you, good job!
Rodolfo Arambulo
Feb 25, 2022
5
Excellent service! From making the appointment, to handling the task. I'm never disappointed.
Courtney T
Feb 25, 2022
5
The exceptional service provided by Bruce Summers.
Gena Holgate
Feb 24, 2022
5
We have a very pleasant professional experience. We Would definitely recommend this dealership. Thank you Alan for all of your help !!
Tom Winders
Feb 23, 2022
5
Engine light came on at noon and Mercedes of Coconut Grove had an appointment by 1:30 same day. In two hours they diagnosed and repaired the problem at half the quoted price. It was fast, efficient and professional. All this was really important. We were 1200 miles from home on vacation with only three days left before we had to travel to our next destination 350 miles away with paid accommodations waiting.
Mark Downey
Feb 23, 2022
5
I was completely satisfied with the service I received, and give them a 100 for their service department
Andrew Jenkins
Feb 20, 2022
5
From the customer service over the phone to schedule my appointment, to the valet guy who opened the door for me after my service was done. I’m very pleased with the way the personnel treated me and how they handled everything with my GLC300 2019. I came with an engine light on, and as soon as I got there a diagnostic was performed on the vehicle, they told me exactly what it was and they took care of it at $0 cost because of my 4-years-warranty on my Benz. Also they performed service on the vehicle and in less than 3 hours everything was perfect and back on track. My advisor Kevin Alexis was amazing, very well trained and took care of me and my pockets. You really got my trust. I’m definitely coming back to this specific location in the future. Thank you very much guys, y’all amazing!
Anavic Salcé
Feb 18, 2022
5
Excellent service I highly recommend the Very Good Rickert Brown
Alex Souza
Feb 17, 2022
5
Liz my service representative was just terrific so I had a good experience
Deborah Newman Berger Steinberg
Feb 16, 2022
5
From the moment I brought my car in for my appointment everyone was professional, courteous and on time. I was constantly updated of the status by Jim. I would take my Mercedes to Coconut Creek for all maintenance.
Robert Schwartz
Feb 16, 2022
5
Second Mercedes we have bought from MB Coconut Creek. It is literally the worst time to buy a vehicle but MBCC had the best prices in FL. I drove from Fort Myers to buy from them.
RD Hill
Feb 12, 2022
5
I've always been well receive and taking care of during requested services at the dealership.
Nicole Etienne
Feb 11, 2022
5
My experience with Jose was very good, he took good care of my car and the explained everything that was done.
Angela
Feb 11, 2022
5
Huge thanks to David G, Michael Kanen, and the Merecedes-Benz of Coconut Creek team on getting my wife her dream car for our anniversary! They were extremely nice, knowledgeable, and professional. I called David G mid afternoon and he had the vehicle ready by the evening. Had an issue when the deal got to the Sales Manager but David G pushed through it and made the sale happen! Michael stayed late and made the financial service part very smooth. Great work!
Zach Stephens
Feb 10, 2022
5
Efficient service. Car wash and cleaning was excellent
Emilio Alminana
Feb 8, 2022
5
Kevin Alexis is my service manager. His level of service never declines. It is always a pleasure to work with him.
Orrain Lee
Feb 3, 2022
5
Francis Jose is a terrific Service Associate. He is pleasant and knowledgeable. Texted me with updates every step of the way.
Felice Albala
Jan 29, 2022
5
I had an unexpected tire issue while driving home. Despite not having an appointment, the issue was addressed in a fairly decent manner. The service representative was excellent in the information and service provided.
Steve Grant
Jan 27, 2022
5
Great service great everything, great facilities just great
Frank Camporeale
Jan 27, 2022
5
WHEN 2 OTHER MB DEALERS SAID SERVICE WOULD TAKE A WEEK...THESE GUYS DID IT IN A DAY! SERVICE ADVISOR WAS TOP NOTCH START TO FINISH! WE'LL BE BACK!
Diane C.
Jan 27, 2022
5
Excellent service from Francis. He wrote to me two or three time a day to keep me inform
Hughes Roy
Jan 26, 2022
5
I spoke to my service advisor, Kevin, explained what I needed. He answered all of my questions . My car was repaired within the hour. I had a flat .
Isabel Leon
Jan 26, 2022
4
Didn?t like the fact I had wait 3 hours to replace a tire due to short of staff
Desroy Smith
Jan 26, 2022
5
Francis Jose was my advisor yesterday and he was courteous, helpful, and professional.
Douglas Persigo
Jan 25, 2022
5
Had a fantastic experience yesterday. Got a flat tire, Phillip Moodie got me in right away and had a new tire put on my car. Beautiful dealership, clean, friendly and very professional. Thank you MB Coconut Creek.
David Moeller
Jan 25, 2022
5
Excellent customer service and sales
Lisa McKeon
Jan 24, 2022
5
Mr Moodie was exceptionally helpful with my at my last service appointment. He explained in full about an issue and helped resolve it with ease. I was very pleased with him and Mercedes.
Jeanne Demarco
Jan 24, 2022
1
My sister's experience with this dealership has not been a good one. She had her vehicle sent to the dealership for repairs and services. What she got was poor customer service, vehicle not repaired, and lies from the General Manager Cliff Beverly. I talked to this guy personally and he assured me and my sister that he would resolve the issue. Needless to say, the technician did some patch work to the vehicle which made it seemed as if the problem was fixed. The problem wasn't fixed and the dealership is not answering our calls. Our next step is to contact corporate, BBB, and the Federal Trades Commission to report fraud and unfair business practices for starters.
KC Johnson
Jan 11, 2022
5
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Phibi Bala
Oct 28, 2021
1
HORRBLE! The worst customer service possble. Management was fine. The sales person was from HELL! I find it very hard to beleive a man would have been treated with such utter disrespect, while he was so quick to brag about his wife being an executive for Mercedes.
Kellee Kendell
Sep 21, 2021
5
My service advisor, Sidney, is very calm and dependable. He is always knowledgeable and reassuring whenever I call frantically, with a problem. Coconut Creek is my go-to dealership for service and everything always goes smoothly.
Veronica McLeary
Sep 20, 2021
1
From 5 to 0 stars. Few times do I ever give any negative feedback but this has been the worse I’ve ever been treated and over the smallest things. Started with the phone follow up it took multiple calls to try to schedule a test drive after but it wasn’t “ready” after a couple of days I decided to show up. Another salesman helped me, he was very friendly, I liked the car, tried to negotiate price and after talking to the a sales manager they said can’t do it so we agreed on 3 small things as “gifts” fine. Easy sale, they said car wouldn’t be ready for a few days, I put a put a deposit and agreed to wait. Days later the car is somewhat ready, I get a call from GM to congratulate me, I show up make the purchase. They asked me to come back the following week to finish up the things they needed to do and get my gifts. A month a half later I’ve been told 10 times to wait another few days then it’s in back order, no answers. All for silly stuff, I took it upon myself to call parts department, I can place the order and it will take 2 business days or I could visit another dealer where they have it in stock. As a long time Mercedes owner, and my company sponsoring the Mercedes run I’m insulted at the level of service and follow up I received. I tried calling one more time before posting this but no answer and no call back. DISSATISFIED.
GianCarlo Ramirez
Sep 16, 2021
5
Great customer service , sales representative was very courteous and professional
Georgia Nemard-Samuels
Sep 6, 2021
1
Had to pay over 4k because there parts failed due to recall and I felt I shouldn't have to pay anything because if the panel hadn't flew off because there manufacture didn't properly put it on in first place I wouldn't had to come out the pocket all that money.
Shekeyna Adams
Aug 2, 2021
5
Service was prompt! The store didn’t have the part needed it was ordered immediately and I was notified of when it would be available to bring the car in. Rick was awesome he made sure it got worked on right away.
Sheins Cunningham
Aug 2, 2021
1
I drove 2 hours took look at a car the sales man sent me the wrong address he abbreviated North and had me over by the dump when I called him and asked him to send me the correct address he said no he was rude and cussing me saying my apple gps go’s was wrong this sales man Jeff Jerome is a poor representation of the Mercedes Benz dealership. His arrogance and rude disposition is a reflection on this company. He shouldn’t be employed here I feel sorry for the orderly clientele that depend on the kindness of their sales person to help them navigate to find a dealership in a big city this man is worthless and is a disgrace
Jeff Steel Mullins
Jul 27, 2021
5
work was done in a timely manner. professionalism was appreciated
Art Gomberg
Jul 21, 2021
5
Very good service very prompt
Joe Borrelli
Jul 9, 2021
5
This was my second time buying a car here. The service is as always impeccable. Very trustful, reliable, attentive and responsive. They take the time to go over the financials as well as details of the vehicle. Pricing is very well situated in the market place. I did a trade in and price was also fair compared to Carmax. I would highly recommend working with Louisa Golberg and Tod Foster. The best!!
Mary Beuses
Jul 6, 2021
5
My service advisor is better than most of the service advisors from other brands heis knowledgeable and honest
Winston Brooks
Jul 5, 2021
5
Excellent customer service. Sydney was great. He was knowledgeable and professional. Highly recommend requesting Sydney!!!
Lauren Cohen
Jun 26, 2021
5
Always the best costumer service
Ronnie Boraks
Jun 25, 2021
5
Service Representative , Rick Brown is awesome! He explained everything that needed to be performed with servicing my car. Very nice guy!
Cheryl Boyles
Jun 25, 2021
5
From the beginning to the end very well communication and explanation of the service provided. Paulo was very nice.
KarinaL
Jun 23, 2021
5
Joe was pleasure to deal with! Great dealership! Third car purchase from this dealership.
Andrew Brody
Jun 23, 2021
5
great customer service, Tod is super helpful
Miriam Araujo Remax
Jun 22, 2021
5
Jim is a great adviser. Always pleasant. Mercedes of Coconut Creek is reliable!!
Rosalind Edelstein
Jun 21, 2021
5
Excellent car buying experience. Thank you Anne Lopatin for all your help in the buying process and would not hesitate to purchase another vehicle here. Thanks
Matthew Devlin
Jun 19, 2021
5
Recently moved from another state and found this dealer and service center near my new home is Florida. These folks are friendly, and willing to assist you the minute you arrive at the center. The attendant at front actually walks you to the person who is going to ?manage? your visit. I was there a the first service and this center was able to accommodate me on the same date. The took me home and picked me up within 3 hours?.,,,,my car was ready. Awesome people make a great car dealership. Great team.
Jerry Guareno
Jun 19, 2021
5
Sid at the Coconut Creek location was the best. Made my life so much easier.
Timothy Holland
Jun 15, 2021
5
The experience was great. I did not feel pressure to buy the car. They were all great, I love my new car
Kim Habi
Jun 14, 2021
5
I want to thank you for being able to fit me in for the battery last minute. I am super happy with the service writer he was amazing.
Theresa Chanter
Jun 13, 2021
5
THEY ARE THE BEST. THEY TAKE CARE OF YOU. THEY HAVE A LOT EXPERIENCE. ALL THE EMPLOYEES ARE REALLY EXCELLENT PEOPLE. AND MY ADVISOR , LIZ BARRIOS SHE IS THE BEST. ALSO THE SERVICE MANAGER. THEY MAKE YOU FEEL COMFORTABLE, HAPPY AND RESPECTFUL ALL THE TIME. THANKS AGAIN
Jackie Meloo
Jun 10, 2021
4
Always have a good experience but due to the volume sometimes you get lost in the mix.
Aracelis Rivera Cohen
Jun 7, 2021
5
Overall a great experience. At first, we had only come to look around and ended up leaving with one of our own. Along with the great customer service provided by the staff we worked with, the friendly appeal and positive environment; leaving with a smile on our faces is an understatement. If I could go back, I wouldn’t change a thing.
Gallesfam
Jun 5, 2021
2
Problem was not solved. Was instructed to call mbrace (Mercedesme) but solutions was reach to correct issues
James Chalton
Jun 2, 2021
1
Terrible service-it was an imposition for them to work…not at all what I would expect from MB…
Adam Rosenberg
May 31, 2021
1
I don?t usually rate any firm other than positive reviews but I have had three different experiences at this dealership and I will never go back. Thank god there are other Mercedes dealerships in the area.
MB enthusiast
May 30, 2021
5
Very happy with this Service Department at M-B of Coconut Creek. This is my third Mercedes-Benz, I’ve been owning and driving Mercedes since 2006 and I am a very satisfied customer. Also this latest model 2017 GLE AMG 43 (of my three SUV's) drives like a dream…luxurious, quiet, smooth and powerful. It has best on minimal repairs. My personal Service Advisor, Kevin A has been terrific! He gets the job done effectively and goes above and beyond every visit. I’m always pleased and impressed when I leave. I had a severely damaged tire from all the road construction around town and M-brace roadside assistance had my spare tire on in no time! The road service man was super capable, clean and kind and he told me everything I needed to know to be on the road with a portable spare tire. The dealership got me in the next day and Kevin had a replacement tire ordered, delivered (two tires on hand just in case) and ready when I arrived for my appointment. I was comfortable waiting in the customer lounge area. I was done in just over an hour and the cost of my new tire was covered due to road debris so the charge was minimal! My husband is also very happy that my car is well taken care of by Mercedes of Coconut Creek and it’s always a positive experience. Overall fantastic experience to share, pleased and grateful.
Susan Chatellier
May 29, 2021
5
We are a Benz family and MB of Coconut Creek has been our service facility of choice for the last 4+ years. I recently had my new GLE in for it's first scheduled maintenance. As usual, everything went smooth - from the ease of getting a convenient appointment, the drop off, the length of time required to complete the procedure, to the return of my freshly washed and vacuumed vehicle. Kudos again to Kevin (my service advisor) for his continued attention to detail while dealing with my GLE and our other vehicles over the years.
Satisfied
May 29, 2021
5
The service could not have been better.I did not feel rushed and all my questions were answered. The best part was I was told that if I have any questions after I drove away that they would always be answered.
Ann Fuhrmann
May 25, 2021
5
The service tech was very professional.. polite I would definitely recommend
Patricia Chapman
May 20, 2021
1
Service on MB AMG Tried more than 3 times and dealer has no idea how to fix problem , promised a call back to reschedule, so far no call. Totally dissatisfied. Don?t go to this dealer . Bad service
Javier Mozca
May 18, 2021
5
Service handled professionally. Service personnel Moodie made it seamless.
MV
May 16, 2021
5
I was shopping a new car which is out of inventory. The sales kept updating me the availability in the first place. Eventually I?ve got what I am looking for in a short period.
Safe Space Scan Technology Llc.
May 15, 2021
5
I recommend everything about Mercedes Benz service was A 1
Latanya Williams
May 12, 2021
5
Services are great. Service representative was kind and courteous.
Delores Bryan
May 11, 2021
5
The experience was great. Tod and Locksley was a pleasure to deal with
Troy Hewling
May 11, 2021
5
Bruce, maybe salesman was friendly and helped with the process from start to finish
Scott Sullam
May 10, 2021
5
The sale man Josh is awesome
Philomina Onuigbo
May 9, 2021
4
My experience with buying my first car from the dealership 2014 mercedes C250 was a great experience. Jose Rosario helped us and made sure all our questions and needs were meant on every agreement. As far as some of the issues we had after the purchase we was concerned on the 90 days warranty due to 1. Cigarette lighter was not working 2. Front bumper damage 3. Few scratches on the vehicle 4. Still waiting on reply for vehicle license plate and service. But overall sales service was a great experience and would refer family and friends.
Mitchell
May 8, 2021
5
Good service🦹♂️📞🇺🇸 i will go again any time
Ann Martinez
May 6, 2021
5
Determined that warning light was not critical and ordered replacement.
Carl Apter
May 5, 2021
5
Went in for my B service and received excellent attention and care. Rick, my advisor, was great and made sure I was properly taken care of.
Jmf2k911
May 4, 2021
5
Manager Natalie and Sales Parson Rashad - were absolutely great and made Buying a car Great Experiance !
Irina Yusupov
May 4, 2021
5
The work was done in an acceptable time. All personnel was helpful. We were treated well.
Edward Delorme
May 4, 2021
5
Absolutely the best service we've ever dealt with, super friendly staff, courteous, and very accommodating. Our rep Liz is phenomenal & helpful can't say enough about her!
High End
May 1, 2021
5
Thumbs up experience at Mercedes-Benz of Coconut creek dealership!!
Cleve Boothman
Apr 30, 2021
5
The level of service I received when I brought my car in for a recent servicing is 5 stars thanks to a service manager who provides personalized, professional, knowledgeable, and caring attention and delivers excellent results.
Barbara Stark
Apr 29, 2021
5
I had a good experience in dealing with their service personnel and the replacement part was installed in my car. Kevin did a great job and was courteous and knowledgeable.
Judy Lorenzani
Apr 28, 2021
5
Very good experience. People are very attention. Very polite.
Roberto Campos
Apr 27, 2021
5
The facility was on time and the repairs were done very well.
David Steinbach
Apr 27, 2021
2
I have an appointment at 9am and got there 10 minutes early, I was waiting for more than 1 hour to see somebody and received my car at 5 pm to do a simple oil change. Not really a good take care.
Newton Mendonca
Apr 26, 2021
5
Rick brown is the best Service advisor, allways tries to help his customers and understands the issues
Jacob Elias
Apr 26, 2021
1
Bought a new Benz and since it was late the salesman (Jose) at the Coconut Creek location stated to call him to schedule a review of all the features of the vehicle. After numerous call and left VM no calls are returned. Horrible customer service and will not do business with any Auto Nation dealer.
Josue Travieso
Apr 21, 2021
2
Bought a new Benz and since it was late the salesman (Jose) at the Coconut Creek location stated to call him to schedule a review of all the features of the vehicle. After numerous call and left VM no calls are returned. Horrible customer service and will not do business with any Auto Nation dealer.
Doris Herrera
Apr 21, 2021
1
My 2018,Mercedes 450 convertible, is a disaster! It has been in service to have various issues addressed. The issue with the driver?s side seat not automatically going back to where it was scheduled to do so has been going on for approximately 18 months. It was in a week ago, and still not fixed. Called Mary Donnell, head of service several times about the problem still not being fixed. It has been over two weeks and I still have not heard from her. I also called Cliff Barnes, the head of the dealership, twice and left messages. He also has not returned my calls. I called Mercedes customer service and told them I was returning my leased car since Mercedes can?t fix the problem, I recto pay for it any. Their service is just awful.
Ellen Shmelzer
Apr 18, 2021
5
Salesman are very friendly and helpful.
Cheryl Budd
Apr 15, 2021
5
Wasted a morning there. My car was on recall and for what ever reason the car could not be repaired. New appointment for the 15th 9am. Hope it gets done!
Tony Valitutto
Apr 12, 2021
5
Excellent service when waiting on your vehicle
Shauna BadRed Worthy
Apr 10, 2021
5
James Ganley service writer is great. He takes care of you and solves all the cars problems .
Terry Norden Chall
Apr 7, 2021
5
Typically a car buying experience is stressful. This by far was the best car buying experience Ive ever had. Fast efficient process and I was offered a very good rate without all the haggling.
Daniel Heredia
Apr 7, 2021
5
Outstanding. Sales rep Joe was more than a sales person. He took the time to inform us the options and the different between each Mercedes. He went out of his way after I bought the car to ensure that I understood the whole operation of the car. I strongly recommend him and the dealership. Ask for Joe, you won’t regret it!
Mercedes2021
Apr 6, 2021
5
Kevin in the service department is such pleasant and helpful person.
Karen Mendez
Apr 6, 2021
5
Excellent service in every way. Thank you !!!
Helen Loman
Apr 5, 2021
5
CORAL SPRINGS SERVICE PEOPLE, ALL INCLUSIVE, ARE THE BEST. NICEST PEOPLE AND FRIENDLY, COURTEOUS AND HELPFUL; THEY ALL HAVE A GREAT ATTITUDE !!! THANK YOU !!
Susan Maxson
Apr 5, 2021
5
Thomas is exceptional service advisor and i feel that most dealers should send there advisors to Thomas to learn customer service from start to finish Thomas did everything correctly very respectful and understanding , made me feel more than a client i will be servicing my vehicle only with coconut creek
ray ricketts
Apr 3, 2021
5
Excellent as always. Great staff, knowledgeable and helpful. Rick B. is a great service representative.
HalRubin
Apr 1, 2021
5
Very nice transaction on the sale of car I purchased. Wonderful personnel.
Mayra Whitice-nunez
Mar 29, 2021
5
Great experience, in and out quickly into a new Mercedes. Previously bought a Mercedes and was time for a new model.
Phillip Kanavrov
Mar 27, 2021
5
Good Evening, Thank you for your recent service on my Mercedes Benz. As usual I’m never disappointed with the amazing Customer Service received, from the phone call received to remind me of my service. When I arrive I’m always greeted with the Best Care from the sheer courtesy of the staff and most importantly my representative that has taken care of all my car needs for the past 4 years Mr. Rick Brown. Mr. Brown exemplifies the knowledge, professionalism and Customer Service like no other I have dealt with. I’m extremely grateful for his care and representation of Mercedes Benz of Coconut Creek. Just like the commercial says The Best or Nothing, that’s how my experience is each time I visit Mercedes Benz of Coconut Creek. Thank you again I’m always very satisfied with the service I receive. Kind Regards.
Sexton Spencer
Mar 24, 2021
5
Mine was a small job but they treated it as they would a complicated one. They were understanding, quick, friendly, and helpful. Couldn't ask for more.
Irene Kessler
Mar 23, 2021
5
Really pleased with the service. Kevin’s the best service representative. Thanks
Rebecca Tomes
Mar 22, 2021
5
Good review of A service by Philip Moody. The battery replacement was under warranty. He also informed me that I needed a right rear tire replaced. In response to my questions about a written notice, Mr. Moody explained that : The NHTSA recall on C300 component is only “pending” and not open- no dealer action is possible at this time.
Michele Wilson
Mar 22, 2021
5
Service was wonderful and I was treated with respect. I was told what they would do with my car and what was done after they examined it.
Barbara Marko
Mar 22, 2021
5
I have use the Mercedes of Coconut Creek for many years To meet by needs. You get service with a smile, a good listen ear for the service personnel. You get excellence not quality hat off for Lisa, Braydon, And the Big Boss Mrs Mary I am still driving my 2009 that look like a new shiny penny Little Baller ( EP) Need to be like the air port upper deck drop off and bottom deck pick-up
Elizabeth Potts
Mar 21, 2021
5
Your review . Very good dealer, nice service and availabilty of new and used vehicles
Sefair Saab
Mar 20, 2021
5
My service advisor Phillip Moodie, My car was ready on time! I recommend him!
Vanessa Wagenseller
Mar 18, 2021
5
Good service, nice staff, clean facily
Kristine Vance
Mar 18, 2021
2
Please avoid this place for repairs , was told my car was perfect , then later was told via email that I needed to have certain services done . Huge liability and huge risk . No Beuno
Michael Georges
Mar 17, 2021
3
A major issue is still not resolved. Seems like everyone is passing the buck. Maybe someone will step up to the plate.
Aaron Moore
Mar 17, 2021
5
I would recommend Phillip Moodie everyday !!! He’s best service advisor , period . Very knowledgeable. He’s not just a person sitting on a computer, he knows his cars. For that reason I would recommend him above anyone. Unfortunately that’s not what I would say about his management. Every time he needed to bring a concern to his manager, he was blown off. As a customer I find that disrespectful from a management standpoint . Phillip Moodie is the only reason I would go back to that dealer for service.
Luis Salas
Mar 13, 2021
5
Great dealership. Service is impeccable. Rick is a terrific Service Advisor.
Sheldon Katz
Mar 12, 2021
5
I was not planning to purchase on this visit, but Joshua Garmon, our sales agent and Michael Kanen, the finance Manager were outstanding. My wife and I explained to Joshua that we had driven a GLB as a loaner while our car was in for service and we had enjoyed the vehicle. Without pressure, we sat and discussed this car as compared to other SUVs and decided this was the car that would work for us. We had some requirements for the exterior paint and interior color that we preferred. Joshua excused himself and when he returned, he was driving the SUV that we purchased. It was what we had discussed and after a test drive we knew it would work. When we returned we Had a meeting with Michael and we worked finance terms out that was agreeable with my wife and me. By the time we were leaving in our new car, I felt that we had somehow discover new family members. I would also like to mention our Service Rep Lizzette Berrios, who was helpful it’s questions e had about the car we were having service. Her answers helped us decide to consider moving to a SUV. I can say, although I realize it was a business transaction, my wife and I were made to feel very comfortable as if visiting with ‘Old Friends’.
Charles
Mar 5, 2021
5
As always the service was excellent. My Service Rep Liz was professional and explained what service was required based on MB Guidelines. I asked her to check the mirror turn indicator and a flood lamp and she did and got back with me with the information I requested. Unfortunately, my husband and I had decided to purchase a SUV and traded the car. We are loving our SUV...thanks Mercedes Coconut Creek.
Charles L. Johnson
Mar 1, 2021
5
Had my 1 year service done here on my first Mercedes, decent price and exceptional service, my service advisor was Amiee and she was awesome!
Jason Page
Feb 26, 2021
5
Rick is an Awesome Service Provider! Always tries to do what’s in the best interest of the customer!
JackieanLou
Feb 26, 2021
5
Jim Ganley is the best and shows that he cares about his clients by leaving no stones unturned. A good and honest man
Carlton
Feb 26, 2021
5
They have excellent customer service! I know I will be well taken care of when I take my car here.
Loretta Chatoff
Feb 25, 2021
5
It was completed as scheduled
debrabn
Feb 22, 2021
5
Very nice would recommend to people quality service
Martin Sarullo
Feb 16, 2021
5
Can’t say enough about the personalized service we received. Sid Stewart is our guy and he is the best. Walked us through every step of the way and ensured we were aware of everything that was being done. Would recommend him to anyone who is interested in owning a Mercedes Benz.
Camie Tirado
Feb 16, 2021
5
Service dept......best of all Mercedes dealerships I’ve used!!
Laurie Wohl
Feb 14, 2021
2
I have been going to this location from 2016 and for the 1st time I feel unhappy with the service. On Monday 2/8/21. When I got the call that my car was ready, I head over at 3 pm only to be told they are redoing the car alignment as they