Recent Reviews from Mercedes-Benz of Coconut Creek

I love this place , if I have a problem with my car Mr. Moodie is only a phone call away and my problem will be taken care of as soon as possible.

Great service and follow up

Went to Mercedes of Coconut Creek after going to another dealership, intending on looking at several others looking for a S500 or S 580, we met with salesperson Mark Sawyer who was perfect for us. He was knowledgeable and helpful. He smartly brought around a S500 for me to drive, the car was fully loaded and a beautiful car.. Needless to say, we bought the car! Thanks to Mercedes!!!👍

I could give five stars if they checked the tire pressure correctly

good service

Rick is an excellent service manager. I recommend him highly,

Everything was excellent, Very good environment and place to visit.

MB of Coconut Creek is the best! Service is always prompt, thorough, & honest. Rick Brown is the greatest!!! Thanks MB Coconut Creek!

Nick was my service advisor and couldn’t recommend another advisor. Best service best quality of care. Took great care of me and my car. Nick was the best 5/5.

No complaints the experience was great. I actually waited for my car… and it wasn’t bad at all. Staff is friendly and the cleanliness is A+

Marie was very professional and helpful Car is running very well and also appreciate the car wash.

They are amazing and helpful. I had a flat tire on a Sunday and was not able to get a ride until Tuesday to pick it up.

100 % satisfaction.

The service department was very attentive and helpful. They were able to successfully diagnose the issue, fix it and get me on my way !

I, like every customer, always expect to be well attended. We want the company to surprise us. A lot of people don't realize it, but we don't just want a good product, we want to feel good about the brand experience. When we decided to buy a vehicle, Mercedes-Benz was not our main option, until then. We went to Mercedes in Coconut Creek and there we were met by Mr. Joseph A. (Joe). Our entire perception of the Mercedes Brand has changed. Joe took care of us so well that we didn't even have the motivation to go to the competitor. I know that every company wants to offer good service, that every company trains its employees to do so. But unfortunately almost all companies fail. The Company can claim that success is due to the effort of its team to do the best, but Joe did more than that. He not only made us like the product, but he made us like the brand. He not only provided us with good service, he provided us with a better quality of life in having such an amazing experience. Life is short and made of emotions. I am eternally grateful to have had the good fortune to be assisted by such a competent and enlightened person. Thanks

Jose my salesman was amazing he took his time to find me what I was looking for within my budget. He wasn’t being pushing or forcing any vehicle on me. He remain in constant communication without the process. I will remain a loyal customer because of his great service.

Service was good but it took five days for engine mounts.

Thanks. Michelle did a great job. Excellent customer service.

This time they got it right. I had a loaner car waiting and everything went smooth. Picked up my car the next day replaced door hinge. Smooth and quiet opening and closing now.

My experience with Mercedes Benz Coconut Creek always pleasure going there for my Cla 250. My service advisor Rick is the go to person.

The valets that greet you were very pleasant and accommodating. Liz my Service Advisor was terrific! She explained every service my car would get, and the cost associated with it. She communicated with me when the car was done, and sent a Lyft driver to drop me off. Great experience!

Great service at repair dealership. Ask For Rick Brown Best service advisor

WOW, outstanding facilities and great sales staff. Alan was just the best! Found the car I wanted, spoke with Alan secured the vehicle. Drove 1000 miles to finalize this purchase and Alan was waiting for us. What an amazing dealership, loved seeing the cars, large open areas, never felt crowded. I hope to buy another vehicle form them in the future.😀

Servicio y seriedad todo fue fácil y cómodo.

WOW, outstanding facilities and great sales staff. Alan was just the best! Found the car I wanted, spoke with Alan secured the vehicle. Drove 1000 miles to finalize this purchase and Alan was waiting for us. What an amazing dealership, loved seeing the cars, large open areas, never felt crowded. I hope to buy another vehicle form them in the future.

We asked them to fix the recall issue- rear view camera. They did not. They kept my car for 2 days then charged me $90 for mileage on the loaner. I called the Service Manager 3 times. Never received a call back.

Service was good. However, FYI the new windshield wipers installed on my Mercedes Benz GLE were very cheep and do not work well at all. Therefore, I called to notify the service depart, and they informed me that I could come by and they would correct them. Although, they said I was not the only one that has called to complain about these wipers. Therefore, my suggestion is that you source a higher quality windshield wiper for Mercedes Benz. Therefore, your customers are not inconvenienced with having to return to have better windshield wipers put on. Thank You.

All of guys , a Very professional team . Clean location .

It was a very good experience. I was helped as soon as I walked in and this location looks nicer than the one in Fort Lauderdale. I will definitely come here again.

This please provide the best customer service. My service advisor Phillip will take care of you you don’t have to worry about anything with him

Lizette is always great to work with. She even included a complementary 36 point inspection and car wash. Just a pleasure to deal with.

I had a great experience going to this dealer, specially with Mark Sawyer, he is a very nice person, and a good seller. The process to buy our car was super easy. I recommend this dealer for your next deal and Mark as a seller. We got an amazing EQS 580, the best of the best.

Great customer service

had a great service experience. maria was wonderful.she returned calls promptly, met with me at our scheduled time, and made the experience easy.

Had a great experience, everyone was courteous, but Rick Brown, the advisor, was exceptional. Would highly recommend that everyone with a Mercedes go to buy and service at Mercedes of Coconut Creek.

Wade was great, really helpful and informative. He made the process painless.

very nice and polite staff very efficient good experience for me thank you

We went to the Mercedes Benz of Coconut Creek for regular maintenance last week. We were received by Ms Michelle Bras who went out of her way to make us comfortable and explained what needs to be done. You can tell she is experienced and knowledgeable and above all she knows how to deal with customers. Thank you Michelle for all your help and keep up the good work.

Rick Brown did a great job

Great customer service from from mr.Joshua Garmon

Had an amazing experience with the team, Josh was super helpful throughout the entire process! 10/10 definitely recommend this dealership

Had a great service experience at MB of Coconut Creek. First call was with Dale who politely and professionally went over the numerous options without giving any pushy sales pitches. My service advisor, Rick also gave amazing service and checked me in and out promptly and also kept me informed of the vehicle progress. Thumbs up to the entire crew as it was a smooth and painless experience

Great service. My service adviser jose was very knowledgeable, and helpful. I highly recommend them

Friendly, reliable and honest. Staff are knowleagble and take the time to explain and advise

Purchasing the vehicle is a complete different experience to having it serviced after the sale. When we purchased, they were the mist pleasant and definitely picture perfect, however less than 3 weeks after purchase, I've had 2 issues with the vehicle and even though I purchased extended warranty, they were not helpful, the second time they told us they don't have the tools or technicians to deal with thr issue. Why didn't they tell me this before selling me extended warranty? Completely disappointed and will not recommend

I've purchased my vehicle there less than 3 weeks ago. To make the purchase all is picture perfect, but the service after the fact is awful. I've had 2 issues with the car since the first time they said I needed to go to Volvo because the car is still under warranty, which I did, the second time was an issue Volvo didn't want to deal with because they weren't the last to fix that particular problem, but Mercedez Benz of Coconut Creek refused to call me back, and then didn't take my calls. When we went there, they told us that they don't have the technicians or tools to repair said issue and are not responsible for fixing it. Therefore even after purchasing the extended warranty I'm out of pocket. I'm am completely disappointed and will not recommend!

My first time purchasing a Mercedes an I must say Mercedes of Coconut Creek gave me a wonderful experience. My sales rep Joshua is the truth. I connected with this brother on so many levels. It wasn't just another sale for him. He truly an genuinely go above an beyond to make sure that your experience at Mercedes of Coconut Creek is a good one. Once again thank you Joshua an Joe of the finance department for making my experience an excellent one.

I dealt with several people in various departments, all of whom where professional, knowledgeable and all customer service focused. I’ll begin with my first contact Brittany Moreau, Brittany was my first point of contact when I called. She was friendly, helpful and eager to make my sales experience work for my needs. Thank you Brittany for all your patience and assistance. Next I met with Locksley Thorpe the sales manager. He was only too happy to assist me in getting me the price I could afford or offered another option of bringing a different car over from the Miami dealership because I preferred the color. He was a true people person ! Next I met with the financial manager, Michael Kanen. He explained everything I needed to sign and understood my limited time and got me in and out but making sure I understood everything, thanks Michael. I also met Angel who was friendly and all to eager to make sure I would be happy with my car. Lastly, I’d like to acknowledge Alexis who I met when I walked into the dealership. Because I was very early and Brittany was with another client Alexis had me sit at her desk and we discussed my car to the best of her knowledge until Brittany was available. Thank you Alexis you will go very far with your excellent people skills. Thank you all for a lovely and professional experience !

BEWARE of buying a certified preowned Mercedes at this dealership. During the pandemic I purchased a 2018 GLE 350 all cash I live in Charlotte NC so I had reservations about buying but I lived in FL and had my previous Mercedes’ serviced here so I had a sense that it would be a good decision. The car came to me filthy I’m pretty sure no one looked over this car. I started noticing yellow staining on the paint on the back rear well I had the car professionally detailed the detailer told me that the staining is under the clearcoat he also pointed out there was spray paint under the wheel well and that there had been damage that was badly covered up and now I have a car with staining on it I called the dealership we went round and round someone was trying to sell me an extended warranty and told me that having a paint job was very cheap to do. I’m not happy with the customer service at this Mercedes dealership I also expected a lot more from a prestigious brand like Mercedes. I’ve had Mercedes my whole life this may be the last one. Time to get a Range Rover or BMW maybe they treat there clients better. I’m still waiting for the dealership manager to call me back.

Professional, courteous workers, quiet and clean environment.

Not good; went in on a Brake Booster recall and came out with brakes seizing up and ABS going into frenzy that will now cost me $1,500. Dealer service states it's pure SOL coincidence. :(

I got the best experience. Customer service is good and also they are engaged with customers which makes the difference. They let customer know what problems need to be fix. I’ll be back.

I purchased my 2023 GLA 250 here after Hurricane Ian destroyed my other car. I hadn't necessarily planned on purchasing a Mercedes, and I was leaning toward buying a newer used car. However, we were already in the area to get my husband's car. Rashad and Jose were very helpful. No sales pressure at all. They spent time with me looking through their used car inventory and test driving. I ended up buying a new car because the price was competitive, and it had exactly the features I wanted without any of the bells/whistles I did not want. Rashad spent a lot of time making sure I understood how to use all the features, which I appreciated. Both Rashad & Jose followed up after my purchase to answer any questions. The customer service experience was great, and I'm very happy with my purchase.

This time they got it right at coconut creek Mercedes’. My car door hinge had to be changed so I brought my car in after making an appointment. I had my loaner car ready for me and everyone was right there helping me. The next day I got a call from Marie and my car was washed vacuumed and ready for me. Very happy this time with the service.

Was hesitant to bring Mercedes Benz Camper to dealership as had heard horror stories regarding recalls Kevin could not have been better in putting me at ease All repairs were done at ZERO cost and could not have been happier with service Great experience and if you have a class C Camper for sure go to coconut creek

Truly top notch dealership. True to their word, honest, go out of the way to ensure you have and excellent experience. We have purchased two vehicles in the last 3 months. Custom ordered, delivered in time as estimated, looked show room ready when we picked them up. Certainly have earned my future business and referrals. Special thank you to my salesperson Jose Rosario, sales manager Natalie Furno and general manager Cliff Beverly.

Review Update: Following my review below, I was contacted by the General Manager of the dealership. He looked in to my situation and agreed that the billing was excessive. As a result, MB of Coconut Creek agreed to refund me a total of $2285, which I felt was fair. I appreciate their responsiveness and the way they handled the situation so I am updating my rating to five stars. MB of Coconut Creek asked me to write an honest review, so here it goes. I feel like I was completely taken advantage of by this dealership's service department. I live in Naples and was on my way back there when my 2014 GL 450 would not start when filling up my tank at a gas station in Coral Springs. I had it towed to MB of Coconut Creek to get it fixed as it was the nearest Mercedes dealer. The service coordinator knew I was in a bind and I am sure he took this as an opportunity to overcharge me. I was told that the car needed a new starter and that it was going to take "19 hours" to complete the job. That seemed ridiculous to me that it would take so long, but I had very little choice in order to get my car fixed and on the road again. The cost: $962 plus tax for parts, and a whopping $4,670 for labor. I reluctantly paid and got the job done. Once all the dust settled and I was able to contact a few knowledgeable mercedes mechanics whom I have used in the past at other MB dealerships, I was told that a new starter replacement should take only 3-4 hours max to complete, not the 19 hours that I was told by MB of Coconut Creek. I was livid after finding this out and I feel that MB of Coconut Creek cheated me by using my predicament (and my lack of knowledge) to drastically overcharge me. Is this not fraud? Is there not a standard number of hours that MBUSA dictates to its dealership affiliates that a new starter replacement should take? I will definitely be looking into this with MBUSA, but in the meantime, I want everyone to know I feel that MB of Coconut Creek did not treat me with fairness or honesty, but rather saw fit to price gouge me instead.

Great place service is awesome

good and perfect

Adam Littman was very helpful and professional.

I went in for service and to extend the warranty on my car and saw this beautiful car behind me on the sales floor. I got up to take a look. Then told the service advisor how much I liked that car. I got up again to take a better look and when I went back to his desk, I asked how much would it cost to buy that car with my trade in. Kevin put my service order on hold and took me to see Bruce Summer. He was so friendly and courteous and I felt so confident in making this purchase. He followed up with me the day after to make sure I was doing well with the new features. Great dealership.

Mercedes Benz of Coconut Creek makes you feel like Royalty and as a Mercedes Benz owner we are just that!!!

Awesome experience! Would highly recommend both the dealership and my salesman, Arthur Dilsworth.

I had excellent expirence with John Brown on the phone atleast that’s what he said his name is (Caribbean voice) he kindly yelled at me on the phone and put me on a never ending hold until the dealership closed. He really gave me that luxury brand feeling.

Overall everything was fine, The sales agent was very courteous timely and provided helpful information. He was very consistent in following up and making sure all the needs were taken care of.

Our salesperson Jordin was very knowledgeable about the Mercedes brand. She made the purchase of our 2023 Mercedes a pleasant experience.

Todd on the best salesman I’ve ever had the pleasure of working with. He is customer service driven and very knowledgeable about the products that he’s selling.

When I needed MB of CC in a pinch they came through. I got a nail in my tire and it caused a slow leak. It was late in the evening and I needed it replaced NOW! I call and they delivered… I was connected with my service provider Adam and he made sure they had my size wheel in stock (YAY!), got me in and out with a great detail and wash in an hour. You all are the best!

Good service. Philip is always helpful and kind.

went from leasing to purchasing the same car everything went smoothly with dealer

Amazing service...Super Nice & Clean

Unprofessional costumer service. Advisor never responded phone calls. Terrible experience!

Had my Gwagon serviced for a warranty replacement on a Pereli Tire. Frances verified and took pics and said it would be covered under warranty. Most High-end dealerships would just not charge the customer and then get reimbursed. Not the case here. What's even more frustrating is he won't coordinate or return my calls. Going to file a BBB complaint tomorrow on this as well.

David Falkenstrom provided excellent customer service.

Ever since Mercedes installed the upgrade to the system, I have been having trouble with my electronics and my amplifier quit working. I was informed that the upgrade would take about 1hr. to complete. It actually took almost 3 1/2 hrs.

After a bad experience with another Benz dealership, I opted to try this location. Francis, my service advisor was not only welcoming but very knowledgeable. He addressed all of my concerns and stayed in contact with any update. Excellent customer service. Thank you! Highly recommend

Great service and very good experience in buying my new Mercedes

150k "Value Adjustment" on an ordered vehicle. Dealership is more than laughable.

Quality and professional customer service by my Service Advisor Rick Brown Coconut Creek Mercedez Benz always a win

Awesome Experience! Jose is the best. Definitely the dealership of choice

I went in for a repair and everything was taken care of in a timely fashion and the service was excellent! Friendly, knowledgeable and helpful staff.

My guy Phillip Moodie!!! Awesome he constantly gives me great service!! I only take my car if he’s there.Glenese Pitter

This was my first experience of get my car serviced. Staff was very friendly and Adam, my point person was very courteous and helped me along the process. Overall very friendly welcome all the way from service desk to completing service

I went in for a repair and everything was taken care of in a timely fashion and the service was excellent! Friendly, knowledgeable and helpful staff.

They did a good job handling the car. They treat younger shoppers like second class citizens though. If you go without an older adult that is.

Staffing is very professional. They keep the service to a high standard. My agent Phillip Moodie is one of the best

My husband and I visited MBCC to view and drive a vehicle that we had identified on line. Jordin greeted us and joined us for a drive and answered our questions. We decided to purchase the vehicle and completed financing. The process was successful but was a long day of disconnected events.

All good except I have to go back because they didn't reset my dashboard reminder. It still says I am overdue for service.

Josh German and Michael Kanen were both Professional and highly helpful in the whole car buying process. Josh was especially helpful in answering my wife's questions, for the second and third times!!!

They took care of my Sprinter Van. Thanks Adam.

Buying a car from Mercedes Benz of coconut Creek was a very pleasant experience. The dealer it self is an absolutely beautiful with a very bright and open showroom full but not crowded with beautiful cars. Amazing sales person Rashad who cater and followed up on every detail and on delivery went over and above expectations. Thanks Rashad. And special thanks to Scott in finance with a tremendous experience to get you everything you need at a great price and rates. Thanks Scott.

Francis was an incredible associate. He informed me of every steps of the process. He was nice, always available and really professional. The experience was great thanks to him only

Outstanding all around visit! Made us feel very special and was super easy and professional!

Jim was on time and provided Mercedes Class service. In/out and done. And the shiney car was washed and prepped after a malfunctioning battery was replaced.

My GLA 250 was scheduled for routine maintenance on Friday, October 7th. Mr. Rickert Brown was his usual courteous and professional self. I had the pleasure of dealing with him on my first visit to this dealership and I was very pleased to know that I would be dealing with him again. He ordered Lyft to take me home and bring me back to the dealership. The service center did a great job servicing my vehicle. Her acceleration is awesome again and they did an awesome job cleaning my car.

Service was good 👍. Very professional and very courteous. I got new tires. The price was fantastic. They even washed my car. Lizzette Berrios was extremely helpful and very nice 😊…

Jim in service is always very helpful and gets me in and out.

Coconut Creek Mercedes I want to thank Fabrizia and Rashad Reyad who put up with my flip flopping bratty and indecisiveness. Including the midnight text messages. Fabrizia and Rashad went above and beyond in assiting me with my purchase. I started out to purchase an GLA but do to delays in production issues I had to rethink the GLA option. I was well informed and educated by Fabrizia and Rashad on the different SUV models and options. Rashad gave me the heads up on loaners that we’re going to be available for purchase. Fabrizia came through and saved the best GLB 250 black on black loaded with panoramic roof for me. At first I didn’t like the GLB 250 but I’m very happy with my purchase. If you want the best customer service and overall satisfaction including the finance manager please save yourself some and trouble contact the team of Fabrizia and Rashad at Coconut Creek Mercedes, they will ensure your experience is pleasant and you have the Mercedes of your dreams. Thanks Rashad for showing me the driving features I love my new 2022 GLB 250 even though it has a long nose. Lol 😝

Very helpful and polite.

Thank you for always taking the best care of me Mercedes. From prompt service, shuttle service, customer service, courtesy car wash service to the free lattes, I give you 5 STARS! Jose you are the best!!

Jim is always pleasant to deal with....

Thank you to Jose A. (service advisor). for a job well done! Excellent!

Adam Littman is always very professional and helpful with any service issue that my car might have.

Short purchase time than ever, good experience. Will tell all of my friends how easy is to deal with AutoNation.

My experience with Mr Joshua Garmen and the Mercedes Benz dealership was a great one, Mr Garmen was very respectful and polite.After making the wrong selection I gave him a call and he reassured me that he would help me make it Okay, he did and now I’m happy with my decision so thank you Mr Garmen,and Mercedes Benz of Coconut Creek.Thanks for everything

I had a great experience with Angel, he was patient with my indecisiveness. I’ I’ve been a Lexus F-Sport driver for the last 5 years and really love the Mercedes CLA! Such a great sleek sporty car! The manager Locksley was also very helpful and attentive to my needs! Great team!

Initially gave them two stars but it has gotten worse. Stay away from their service department. I’ve had nothing but bad experiences there and they treated me as if I wasn’t a paying customer. After paying them a few thousand dollars my car still had the same issue which I got fixed for a few hundred by a auto shop down the road.

Jose my service advisor is top notch and we are on a personal basis and the team always get me taken care of..the techs seems solid and expert....the service and appointments are easy and professional..i get rides to and from my house..the women are beautiful..the cars are great...the prices are fair for a dealer. What more can you ask for

From the moment I arrived until I left, every employee was kind, friendly, respectful as I observed how they greeted and worked with several customers as I waited. The wait time was minimal, the service advisor super knowledgable. I left super encouraged!

I’ve been going to MB of Coconut Creek for quite some time now. I’ve dealt with so many different advisors in the past but I’ve never experienced this level type of service with none of them before. Jose Artiles is an excellent service oriented advisor that prioritizes the requirement of his clients. He determines and diagnoses automotive problem based on the customer’s description and the vehicle ‘s situation. The degree of service Mr Artiles is delivered to his customers at MB of Coconut Creek is unmatchable. He is knowledgeable, courteous and professional. I completely trust him with any recommendations. Jose answers all of my questions with great details concerning services such as, the type of repair needed and when the vehicle repair should be expected. He informs me of any timing constraints promptly. He is a skilled communicator who understands the importance of effective of customer service. Jose maintains strong clients relationship to ensure repeat and return business. He definitely add value to MB of Coconut Creek.Thank you Mr. Artiles for everything! Rose G.

i have a limo company - brought the sprinter in for a check engine light and DEF light. (recall) and to replace the passenger air bag(recall) it took a week for them to look at the van i told them what the check engine light was(nox sensor)they replaced the nox sensor did not do the air bag said they had to order it. they had the van for a week before they looked at it - they knew they needed the part and could have ordered it when the van was dropped off - the DEF light they said i let the fluid run low(not true) then they said i over filled it i have had the van for 6 years i think i know what i am doing - there are major problems with the DEF systems in the Sprinters - i said something to the writer about all the problems with the Sprinters and the service writer said the sprinters where not being use in the right way - (the are work vans) i said Amazon has 1000's and she said look how many are here for repair

Had a good experience purchasing the car initially however I've downgraded my rating because after the purchase it's been pretty bad. Both my wife and myself purchased from here within 2 weeks of each other. Both of us never received the loan information for our car until a few days after the first payment was due, so the payment was late, and my wife only got the information after calling for 4 days straight and then asking to speak to a manager. Asked for them to get me information on purchasing another car as well, never heard back. I'm still waiting for my spare key which was supposedly ordered for me. I won't get any more cars from here.

Very professional, thorough, courteous team.

Amazing experience. Thanks Jim Ganley

Extremely rude service between Coconut Creek and the Margate Autonation. Had a deal set up in Orlando to have the car shipped but they wouldn’t release the vehicle and wouldn’t accept my trade offer made here. They wanted me to drive all the way down and do the deal with them when I already had everything finalized up in my local Autonation. Fabrizia, Anne and Mathew were not helpful at all. Blatantly ignored the Orlando dealership I was buying from and gave nasty attitude over the phone.

Rick is the BEST!!!!!! Very kind, accommodating and solution oriented.

Francis was an incredible associate. He informed me of every steps of the process. He was nice, always available and really professional. The experience was great thanks to him only

I absolutely love this dealership, from start to finish everyone is pleasant friendly and honest with your service needs. Rick is my go to guy and he really takes care of his customers. The young ladies behind the desk are so sweet too. thanks guys see on my next service appointment.

Great service. Adman Litman was outstanding!

Service was GREAT.........completed quicker than promised! Loaner vehicle was great also.....thank you Service Advisor Adam Littman for a great job!!

Excellent service Department with professional and caring people. 5 Star service…always. My service advisor Kevin Alexis and the Service Manager Brion Fitzgerald are super stars in my book. I've been bringing my 2015 Sprinter to this dealership for 6 years. My most recent repair took an unfortunate turn and more time to repair than anyone could’ve anticipated…. But during all that time, I always received 5 Star assistance and professionalism with all my service needs and questions. I would highly recommend this Mercedes Benz dealership and Kevin or Brion to assist you. Thank you again 👍🏼😊🚐

I came in with a recently purchased, previously owned GL450. I wanted a thorough inspection of the vehicle to confirm its overall condition, fix a seat and get estimates for work on the car. My service advisor was Rick Brown. He gave me excellent service, a ride to work and provided an answer to all of my questions for less than the original Price quote. How often does that happen?

Gave them a really hard time about my sprinter had it fixed then drove off and it wasn’t. They put me a hotel and put new part on it to get me going only to find out after all my complaining the warranty ran out They still helped me GREATLY ON MY BILL AND IT WAS FIVE STAR SERVICE I recommend them to anyone in this area or abroad ADAM WAS MY SERVICE MANAGER AND I KNOW I GOT ON HIS NERVES BUT I THANK YOU FOR YOUR DELIGENCE IF YOU have a sprinter this is the dealership for you

What a rip off! I was naive enough to have my Mercedes towed to this Mercedes-Benz of Coconut Creek after I got a flat tire. It was very difficult to get anyone on the phone. My car was assigned to service rep by the name is Rick Brown. I had to call 20 times until he returned my call. Finally, he called me back and said that I need 2 new tires and it will cost $1,300. I asked why 2? There was only 1 flat! He lied that the 2nd tire was also flat and unrepairable, as I drove on it. I knew this wasn't the case, and had my car towed to a local tire repair place, 2 miles away. It turned out that only 1 tire was flat, not 2. And they fixed it for $35. Stay away!

I took my AMG for its annual service and had a good experience working with Jim. He gave me the total required and recommended maintenance solutions and was honest about what was necessary and what wasn't -- I never felt pressured to choose a more expensive service. One thing to note, I would have liked if I could have been given a loaner car whilst my car was at service, but I understand there is only a limited amount of loaner vehicles available at any given time.

If looking for better pricing Mercedes is more dependable and no hidden fees as others will promise something lower but then will sell you in things not needed. I recommend using only your vehicle service provided to do anything to your Mercedes vehicle. They are dependable and quick with everything.

Great customer service!!!!!! Liz Berrios was awesome!!

This was my second mercedes and Joshua helped me pick a great car! He went above and beyond in helping me ever since we needed to put the loan for the car and even afterwards when I needed something for my car fixed. The service was amazing!

My service experience at this location was awesome! My service representative Jose Bojos was very professional, knowledgeable and ready to help!

I started looking for my car online. The process was super easy. I applied online for my pre-approval & went into the dealership. Not knowing that I would actually be walking out with my dream car. The process was smooth ! The staff is super nice & im super happy with my new baby ! Thank you so much guys

Traveled 40 miles to MB of Coconut creek and had a great experience with the sales team. Rashad, our sales person, is experienced with the brand, very helpful and accommodating to our needs. Arthur was our telephone POC and was also a pleasure to interact with. He helped us find the vehicle we were looking for prior to traveling there and introduced us to Rashad. Unlike other dealers, we experienced no pressure or excessive calls to sell us a car. I recommend this dealer and the sales team!

Jose is the best service man I EVER work with since I have my vehicle he keep up and he don’t stop until he finds the problem. My vehicle driving like a new the best it has ever been for years I’ve taking it to north Miami where I bought it for years and they never find the problem I really don’t think they ever do anything and just give it back plus the attitude is bad in Mia. Thank you Jose 🙏🙏

I don't go there often but whenever I do it's an awesome feeling. The staff is great n friendly.

Phillip was very professional, knowledgeable and very pleasant. He explained process and procedure for the service of my vehicle. I was very satisfied with my experience and the my wait was not long. Marilyn

I don't go there often but whenever I do it's an awesome feeling. The staff is great n friendly.

The service manager Rickert Brown was excellent. Rickert had a loaner available and text updates during the day.

Service manager was very good and everybody is friendly. Overall good service

Thank you Jose for the wonderful customer service you and MB provide. We are very pleased. Barry

Arthur Dilworth was very attentive. He made sure I got all the paperwork done within reasonable time and constantly apologizing for the delays. The person in charge of the financing ( forgot his name) answered all my questions and concerns. Everyone was polite and very helpful. Thank you.

Tod did an amazing job ! Staying patient with the bank to get me what I needed def recommend and very satisfied with the customer service here .

Rupert Rhodd HORRIBLE FOLLOW UP EXPERIENCE WITH THE SALES TEAM. Four weeks after purchasing a 2022 car from Mercedes Benz of Coconut Creek, it broke down. Road side assistance took forever to come as we were stranded for 2 hours. In fact, we called MB of Coconut Creek and reported the problem hoping that a member of the sales team who sold us the car would have intervened because the person who answered the call took all the information. NO SUCH LUCK! Eventually, Roadside Assistance came and the car was towed to MB of Coconut Creek. Over the next two weeks that the car was in the shop, it became abundantly clear that the person who sold us the car had one solitary interest: to earn her commission. She did all she could to convince us to buy the 2022 car because we contacted her the day the car broke down, she PROMISED to call back, and for the two weeks the car remained in her shop, she or no one from the sales team called to find out how we fared or how we were doing. This is our 3rd Mercedes Benz, and rest assured, the LAST CAR WE WILL BUY FROM MB of Coconut Creek. There was ONE BRIGHT STAR FROM THIS SITUATION, and HIS NAME IS RICKERT. He understood our frustration and from the moment he gave us the loaner until the problem was solved. We will be back to service our car at MB of Coconut Creek, but we will not buy another car from this dealership. Thanks Rickert for a wonderful Service Experience, and it was NOT ABOUT WHAT YOU WERE EARNING.

the service was excellent. They took the time to explain to me what the car needed to get service and made sure to make my next appointment to complete the service. Customer service was excellent as well as the attention to details from Mr. Littman who helped me.

There were issues on my first service trip there, in 2013. Paul Santamaria-NOT my service guy at the time-stepped in and made everything right. Since then, Paul has made sure my every trip there was perfect. I've even postponed service trips there when he was on vacation. I TRUST PAUL-ask for him and you will too. September, 2022, things have changed. Paul left the dealership, and I was up for grabs, I guess. Adam Littman was my service writer-he told me my yearly service charge would be a little over 2 thousand dollars. I knew there were levels of service and I asked him to print the estimate. True, the TOP service charge WAS a little over 2k, but the basic service was half the price. My car is over 10 years old at this point, and I have no desire in investing more than necessary. I was NOT given that option. I told him > wanted the basic service and the replacement of a light that was out. He called me and gave me an estimate of "needed repairs" of roughly $5500. My confidence in this dealership-built back by Paul Santamaria after my first fiasco-was lost. I declined his recommendations and paid about $1500. I plan on getting a new SUV soon (even though I still like the one I have), but it probably won't be a Merc, and DEFINATELY won't be from Coconut Creek Mercedes. Sorry, TWO strikes, you're out.

Amazing service all around. I made an appointment to have my car serviced the day of. I was helped immediately by Maria upon arrival and then spoke with Arthur from sales - who was excellent - until my car was ready. You can’t top Mercedes Service and the Coconut Creek dealership maintains the status of The Best or Nothing.

I highly recommend Mercedes of Coconut Creek as they made the buying experience hassle free. Wade Cansler was very helpful and answer my questions on a timely basis. He was an exceptional sales person. Wade along with Locksley Thorpe, the manager, made the entire process stress free and pleasant from start to finish. Thank you!!!

Philip was helpful again with my visit to the service department. It is a pleasure dealing with him.

This was my first time utilizing the service department at this dealership…everyone was so kind and courteous. My service advisor was quick and efficient, and the people I handed my car to as I arrived were very kind and extremely polite…I’m very impressed with the service I received. . I used to take my car to the dealership where I originally bought my car however, they didn’t treat me very well…in the past I even left that dealer in tears as they were so rude…I’m so happy I switched to this dealership…can’t say enough good things about them.

This place is excellent ! Los recomiendo al 💯

Kevin Alexis as always shone with excellent quality customer service!

Good and proffesional services

While the service given by Kevin and Michelle was courteous and knowledgeable... the processes by Mercedes was far from satisfactory... When you purchase a CPO (Which we have a few times from Autonation) you expect a certain level of coverage... the ignition was intermittent on our SLC300, which was under the CPO warranty given... so when we took the car in we were told there would be a $300 diagnostic fee, right off the bat... no apologies for having an issue with a car still allegedly under warranty... just the charge up front... next it was determined to be the battery... which is NOT covered under the warranty... this car was supposed to got through a full check before it was sold... while the tires should be the responsibility of the buyer, the battery, being on a car sold less than a year ago, should not be on the buyer... To add insult to injury... there is currently a deal happening at the dealer offering $60 off a new battery... when the service advisor called to say it was the battery, they did not 'advise' there could be a savings... just asked if I wanted to proceed, or I would just pay the $300 diagnostic charge. Why would they not tell you they have a deal on, do they not want to keep a loyal customer? When you pay $500 for a battery to be installed, the same battery you could buy for $200 and install yourself, and they cannot even tell you about a deal they are offering is extremely poor.

Francis Jose was very helpful throughout the whole process

MB Always have the best service - thats one of the reasons I have a Mercedes, this one was like all others - I came in to buy a pre owned - found the car online, staff very friendly - from the receptionist to the sales manager and the sale rep that I worked with and the finance guy - I made it happen in an hour - made it to my flight back on time. Def deserve the 5 star service! Respect for making it happen as you did!

It was acceptable that the rep was otherwise engaged with another customer even though I had an appointment and confirmed my ETA but upon wishing to retreive my keys from a manager, the rep was balsted for interrupting him while speaking with another person. This was within ear shot of me, a potential customer. I did not expect the shoddiness of the experience in a Mercedes showroom. Walked towardvthe exit only to be approached by the representative and the representative who was able to accommodate me as a favor to the representative who couldnt meet with me. They persued a conversation with me that I felt had ended with my leaving the overheard nastiness of the manager and the representative. I'll be going to Audi or Volvo for my luxury car.

Jim was awesome in taking care of my first service!

Took the car alignment, balance and rotation. Picked the car almost 7pm and the car was driving extremely bad. You let go of the wheel and it drive towards the right. Took the car the following day. After 4 hours I get the car and now it was worse than before. Went back I ask the technician to come in the car and see for him self. I guess the dealership doesn't allow them to test drive the car before returning it to the owner. Well guess what I was there all day! Left until 5pm. Missed my eye doctor appointment and a birthday party because the car was pulling to the right. I told them I didn't not turn in my car like that, who ever was the tech did a horrible job. And they blame it that the car is a 2015, their excuse was when the car is old and you it for repair the mechanic might find other things? Well that was not a good answer either. I won't be back.

Excellent experience in terms of quality of craftsmanship and customer service. I have owned Mercedes’ since the 1980s. I have been at LP Evans, Miami, and Ft Lauderdale dealerships. Liz Berrios is the very best advisor. I love Coconut Creek Mercedes-Benz Service Department.

Upon appointment things were dealt with smoothly and quick

Brought my vehicle in for service. Phillip Moodie is my service expert. He is always very pleasant and helpful. All of my concerns were addressed with ease. It’s always a great experience! Thank you Phillip

Julian at Parts desk is Awesome. I went to Service dept to get batteries replaced for 2 keyless entry fobs. He got me in and out in less than 15 mins. His customer service is on point. Thanks again Julian!!!

Service is excellent in everything courtesy from all staffs I am satisfied and will recommend Benz of Coconut Creek to all who needs a job well done

Horrible experience with Arthur Dilworth Jr. I promise as soon as you purchase from him, he will never return your calls or text messages. Unethical and unprofessional.

This location's service is lacking. My service representative was abrupt and seemed to have more important things to do. For example, I was rushed through the initial drop-off as if he had a bus to catch, and when I picked up the car, a warning light appeared on my dashboard every time I started it. It was simply a problem with the ECU's battery voltage after they connected to the electronics. It only required clearing. When I told the service rep that a warning light was flashing, he said, "Oh, that's the way it is when you don't subscribe to the subscription service." He even added that I would just have to drive it that way." He said that the last owner must have had the subscription and it expired, so I am now struck driving with the warning light. I laughed and I told him that it seemed strange that Mercedes would make their cars flash a warning light just because you don't subscribe to an optional service. He decided to make a call and ask the mechanic, only after pointing out twice that it didn't make sense. It only took 30 seconds. They cleared it. Even then, he came up with some silly excuse. He said it had something to do with the speakers. My point is that he resisted getting up from his desk and made up untrue excuses just to get me to move along. All of this after paying $2200 for regular service. I don't mind paying what is necessary for a Mercedes and its associated services, but please don't dismiss me as if I'm just paying for a cup of coffee. In this brief review, this is just one example. The workers' overall approach was rude and insulting. My recommendation is to visit another dealer.

I have called this dealership twice and still have yet to hear back from anyone. I expressed interest in a 2016 GL63 and was ready to buy, just wanted to get a picture of undercarriage, check on documentation fees associated with this vehicle purchase and shipping rates to Virginia. I expressed that I am a CASH in hand buyer and don't require financing but I guess that doesn't mean much to them. It's been 10 days since my initial call and 5 days since second call, Sabrisia said she was going to check on best shipping rate for me.....nothing yet! Good luck with the sale, bringing my CASH elsewhere!

I have called this dealership twice and still have yet to hear back from anyone. I expressed interest in a 2016 GL63 and was ready to buy, just wanted to get a picture of undercarriage, check on documentation fees associated with this vehicle purchase and shipping rates to Virginia. I expressed that I am a CASH in hand buyer and don't require financing but I guess that doesn't mean much to them. It's been 10 days since my initial call and 5 days since second call, Sabrisia said she was going to check on best shipping rate for me.....nothing yet! Good luck with the sale, bringing my CASH elsewhere!

Louisa was so professional, guided me through the whole process of buying my car. It has always been a pleasure working with Mercedes Coconut Creek

I have called this dealership twice and still have yet to hear back from anyone. I expressed interest in a 2016 GL63 and was ready to buy, just wanted to get a picture of undercarriage, check on documentation fees associated with this vehicle purchase and shipping rates to Virginia. I expressed that I am a CASH in hand buyer and don't require financing but I guess that doesn't mean much to them. It's been 10 days since my initial call and 5 days since second call, Sabrisia said she was going to check on best shipping rate for me.....nothing yet! Good luck with the sale, bringing my CASH elsewhere!

Great work, Great loaner car and friendly people.

JOSE AND GONZALO WERE FANTASTIC! GREAT AND COURTEOUS CUSTOMER SERVICE!! KEEP IT UP!!!

I had a wonderful experience overall. From the minute I walked it. Very welcome and professional atmosphere. Mr. Garmon is very pleasant to work with. My process on purchasing my vehicle was pleasing. Thank you Mercedes at Coconut Creek

Solid - first time getting service done, they are fast and the work was well done. I appreciate having a point of contact texting me updates, no complaints.

I have a wonderful service manager who takes care of all my vehicle needs, Her name is Liz! She is always so helpful,knowledgeable and accommodating. I highly recommend This location!

We purchased our GLE350 last week and are in love with it. The comfort and luxury is amazing. We wanted to thank Bruce for his professionalism and great personality. He ensured that all of our questions were answered before taking any steps into finalizing the deal. In addition to this, he was very knowledgeable about the vehicle and what it has to offer. Bruce definitely made the process smooth and enjoyable. Michael, from finance is also very professional and pleasing to work with. He took his time to show us all the options available and helped us achieve the best deal. Thank you very much Mercedes if Coconut Creek. We are happy we joined the family. :)

They make an effort to keep your vehicle running in a good condition.

Joshua Garmon, Natty Benz aka Natalie Manager, and finance manager , Finance director Scott Boukzam were fabulous!! Start to finish straight forward and honest very professional made for an extremely enjoyable deal.

Francis and the team at Mercedes of Coconut Creek are always outstanding. Convenient appointments, service is always on time, advisor is very communicative, car is returned to me with a fresh wash & cleaning and the staff there is always smiling- I love that!!

Walked in and was not greeted. Had to search for my representative to pick up my car. Then tried to pre- schedule an appointment while I was there. Had to ask him three times to set up my appointment while I was there.

Excellent service ? Jose Rosario bring me the best experience , thanks

Horrible service, racist behavior towards people of color. I’ve been to Mercedes Benz in Europe, and Germany will be ashamed when they learn of AUTONATION’s treatment of Mercedes Benz customers.

Arthur was so personable and attentive. He was very quick to follow up and always kept us in the loop. Great customer service!

I had a great experience at this dealership. Walked in just to get an upclose look at the various models and walked out an owner. If you're in the market stop by and ask for Brittany M. She is a terrific sales advisor!

Best-in-class service overall super experience with M-B of Coconut Creek after a really bad experience at M-B of Pembroke Pines. Best service, price, service advisor experience, correct diagnostic and fast turn around! Keep it up!!!

Great service. I deal with Jim on a regular basis, He is very professional, courteous and Friendly. I highly recommend.

The service and Service Advisor Jim were great

Best for service worst for purchase

Had the 10,000 mile service completed. Rick in service scheduled the appointment for us, greeted us when we came in, pointed out items that needed to be addressed, & texted and called when the job was complete (right on time as promised). It is a pleasure dealing with the service department, especially Rick!

The service writer Adam was the best of the best. I am in the automotive business and know how things should be done. He is tops! My issue is how the vehicles was returned. The technician who did the work on my 2015 SLK250 apparently liked coffee, because there were coffee stains on the console, shift lever, passenger seat and floor. In addition, after driving the car home, my hands looked dirty. Wiping the shift lever and steering wheel with a damp cloth, the cloth was black. Clearly, this is not how things should be done.

They checked my car throughly for all the issues and got my vehicle back and running smooth.

The service experience at Mercedes Benz of Coconut Creek is top knotch. My service advisor, Rickert Brown, is highly professional, courteous and efficient. I have been going to him for the past couple of years and hope to have him as my service advisor for many more!!!

My service is alway good once I have my service advisor Jim.. I would not drive that far if hes no longer there

The sweetest persons I've ever been with of all the car dealerships I visit on Fridays taking GotBeep with me.

Jim (my service advisor) went above and beyond to ensure that I got my car back as soon as possible, escalating the need for prompt shipping of the parts needed and keeping me informed along the way. I also had a chance to visit inside the garage itself and it was truly impressive!

Bruce Summers helped me with getting a new SUV. He was very professional, helpful and easy going. He checked in with me after getting my new SUV to see how everything is going. I’m glad Bruce helped me and I would recommend him to everyone. Thank you.

Sold my car here to auto-nation, staff was great, took a few hours to get payment approved from the home office which was a bit frustrating but was end of month on a weekend and home office was very busy.

Excellent customer service. This experience was very personal with the service department. I felt that everything I needed was provided with compassion for my needs I purchased the new EQS and still have a lot to learn, the service technician came outside to explain things to me that I might be able to properly use the car. That made me feel as if, I was apart of the Mercedes family. Thanks for your hospitality it was exceptional

Beware of the crooked service department. My wife took her car in to have a battery replaced. They quoted her over the phone before arriving, and changed the price to a higher amount when she arrived (to over $420). Having no choice she proceeded. They replace the battery then they come back to her and tell her it’s not the battery, it’s the fuel pump and the car which was jump started earlier now wouldn’t start at all. Trying to take advantage of her, they tell her the replacement is $3000. She tells them to remove the battery from her car and she will tow it to our mechanic. They do it and then come back and change her $143 for labor? Again the car jump started just fine earlier with the old battery. How did replacing a battery kill the fuel pump? Or are these rip off scammers just taking advantage of a lady needing to have a simple battery replacement done. They are a stain on a luxury brand and have lost our business now and moving forward.

Outstanding service experience.Very professional treatment from my service advisor Phil Moody. Always a pleasure to deal with.He is a very caring person about his work.

From Salesman to Service this experience with the new EQS electric vehicle has been amazing. They have made my experience thoughtless. Thanks for your hospitality it was exceptional. Great car! Great People!

I enjoyed my experience with Mercedes Benz of coconut creek Jose Bojos took great care of me and my car, he even made sure i had transportation home while i waited for my car to be serviced. It was truly a luxurious experience.

This experience was wonderful, my service advisor Adam did a phenomenal job along with their tech that was working on my vehicle. They were efficient and a sufficient amount of time.

Thank you to Jose my service advisor for your quick assistance in helping not once, but twice in two months, when my Mercedes’ had to be towed to your dealership. Jose went above & beyond! Great employee!!!! 🙏🏻

Everything perfect I’m very happy with my new car

VERY PROFESSIONAL, GOOD SERVICE, AND FAST DIRECT ATTENTION.

I had a warning light flashing while we were driving and this dealer was the closest to where I was. We pulled into the dealership and the service department was extremely helpful in getting the situation dealt with and having me back on the road very quickly.

I purchased my 2019 GLC 350 Coupe back in 2020. No issues with the vehicle and the salesman was great! Ice brought my vehicle for service 3 times and each visit has been seamless. My last visit was 8/04/22 and I worked with a Phillip. I have no complaints. My car was ready in record timing and my bill was a bit cheaper than anticipated.

Update: stay far away from this company and the following people: Arthur Dilworth Jr and Michael Kenan and the manager Jeff Thorpe sold me a car with Veritas global protection - the highest protection does not cover even basic towing or rental cars like they confirmed it did. Be wary of the insurance they sell you. After one week of owning the car and it rained outside it was leaking in my car as I drove - they never fixed this but kept promising. Now two weeks later and the entire engine overheated. They sold it to me with zero engine coolant inside. They told me it passed every inspection, but they didnt see a leak in the roof or a problem with the engine? Not sure how Mercedes of coconut creek and AutoNation could sell a faulty vehicle to someone. They ask me to contact their managers who tell me I am stuck with it and they cannot help. I literally paid over 20k to drive a car for a month and not have it again. They are terrible. Be very very careful with these people and this company. Always ask for the service report that they checked the vehicle before you buy it, they say they check them but may refuse you a report because they don't check or clean vehicles before selling them. They told me they cleaned the car before and I found the previous owners school IDs in the back pocket of the seats. This is the worst company and the worst people.

Everything was seamless and convenient

all good thanks

For service is good but for sales autonation is worsed company to deal with it.

I brought my SUV in for a B Service. It was very clear from the start thst my experience would be great. The service team was very attentive. They explained the process and made everything essy and seamless. Thank you mercedes benz of coconut creek.

Coconut Creek Mercedes has a very Professional Service Staff. I am very satisfied with the Service provided and appreciate the Great people working to resolve my Service Issues. Thank you !

Follow up for topping up coolant because I got an Alert from car was good advisor was prompt and was over in no time .

I was completely satisfied with my entire experience at Mercedes of Coconut Creek. Our service advisor Adam Littman was really awesome. He came out to greet us with a smile and his follow through was 110%. He was able to get a warranty issue taken care of that is longstanding. He called me at least four times and when I picked my car up it was sparkling clean!! What a great experience. Thank you Adam

Philip Moodie was excellent and very helpful every time I bring my car for service. Thank you!

Phillip Moodie has always given us EXCELLENT service in every visit through many many years.

I arrived on August 4, 2022 at 9am (after a 40 minute drive) for replacement of tires on my 2021 Mercedes. I was informed after waiting for a period of time that the tires were not there and that I should return on August 19 to have my replacement tires installed. No Mercedes customer should ever be treated in this manner.

Wade and Angel were very professional. Wade gets a little cranky but he's earned it. These sales reps must make an absolute killing because ALL of them were sporting gold, diamonds, high end clothing. Good for them.. the place was popping, lots of deals happening. We didn't get a Benz but a nice used suv and it was in great shape.

MB Of Coconut Creek was able to get my car in the same day and repair/replace my battery. Very fast and Rick is always friendly. I prefer this location over others.

I went to the dealership knowing exactly what I wanted. I have A1 credit and cash. I met David G there and choose a car. I ask for them to run my application with my business through my bank. They did not know how to search my business so so showed them how, and told them do not run my credit for any other banks and only business. Because it took a while he asked me to run a credit app with me solo, I said no. I left the dealership and got a notification that my credit was ran again. When I came back the next morning they had both applications approved and David gave me a fake apology. At this point Scott tried smoothing things over. He switched the deal back to a business purchase. Prior finishing the deal I asked for the spare tire and safety kit and David said he would get them for me. Haven’t heard from him since after I sent email and text. And when I notice the top of the vehicle had oxidation he said they can take care of it, then said call using my warranty instead. The blatant disrespect of running two applications on my credit even when he ask me desperately before could they since they haven’t received a response, he still didn’t manage to give me the treatment I deserved. I’m looking to purchase a few more vehicles but they played it all wrong with me. And I stayed pleasant the entire time.

Jim is a pleasant guy to work with. Very helpful very humble and a true gentleman. Service was in and out exactly as he promised

This is one of very few service dealers that has greatly improved the customer service you expect when owning a Mercedes! Job well done and this starts at the TOP and most importantly with the service writer who is always running around trying to do a top notch job! They seem to have a pulse to what is happening and how to ensure the customer is treated properly and informed of vehicle status! They aren't looking to rob your bank account for service that isn't needed! I can actually say I trust them (WOW!). Good Job!

Kevin at Coconut Creek Mercedes-Benz was so proficient. I took my car in for routine service, but did complain that my ride has been off. Later in the day he let me know what was off and got it all taken car of, even things I didn't remember I needed to ask about, Kevin did. My battery had been stalling but forgot to mention it. Thanks to Kevin I don't have to worry about that again. When I called to inquire if my vehicle was ready, Kevin mentioned they just needed to test drive. Then I got the call that it needed another tire and it should be like new. Sure enough when I picked up my car it did ride like new. The technicians did whatever was needed to get that ride feel back. You pay for what you get at Mercedes-Benz of Coconut Ceek. Thank you to everyone help my service go smoothly including Deanne at the front with my loaner. I appreciate the service!

Thank you Philip and Todd !

This place is very good the service is wonderful the people are very nice to the customer and everyone is ok

I emailed this dealer about a 2012 Mercedes E350 that was on their website, salesman David got back to me promptly at 6:46pm saying this vehicle was available! Keep in mind they close at 7pm. I drove to the dealership today and got there before 9am, which is the time they open, I saw the car in the lot so I checked it out, at 9am I called them and said I was outside by the car and I wanted to buy it right then and there! Salesman David walked me into the dealership , sat me down, took my license and made a copy, comes back 1 minute later and says sorry one of our other salesman is buying this. Wait what? I’m offering to buy the car right now! I left a message for the sales manager Locksley , so I’m awaiting a callback to see what is going on here. If the GM Cliff sees this I’d like to have a conversation with him as well.

Very wonderful a in and out procedure getting my car service thanks to James aka Jim and the team at Mercedes Benz of coconut creek

Junior was very kind and helpful. Resolved my situation satisfactory and professional

My vehicle is like a brand new car after my service. Thanks

I am always satisfied with service at MB Coconut Creek. They are pleasant, efficient explain all options and assist in making the best decision to ensure a long “life” for my vehicle. Car is ready when promised.

I want to thanks the staff especially liz For the good job for taking care of my van while I was in service thank you very much good job

Great customer service as always. I went there on Saturday to purchase my lease and it was the best decision. Thank you Louisa and Joe for all your help!

They were awesome and was able to get my a/c fixed quicker than expected. Always get amazing service here.

Great experience overall. Took my vehicle for a service recall campaign. They took care of the issue very efficiently.

Orders were fantastic. I arrived earlier than my appointment and they still got me done in a timely manner and explained everything. Also washed my car I was extremely happy about that !

Great and friendly service members, I got my loaner in no time and my final invoice was about $400.00 lower than advertised. Definitely will be back for the next service at MB of Coconut Creek.

Service was prompt and professional.

My first service at Coconut Creek Mercedes was 5 Star. James Ganley greeted me at my car when I arrived at the dealership. A nice welcome and first impression as this was my first service at Coconut Creek. He obtained the necessary information on my vehicle and we proceeded inside. The first service options were reviewed with me in detail and I made a selection. The vehicle was ready sooner than promised and Mr. Ganley took my payment at his desk. I appreciated his attentiveness and professionalism. Thank you for a great first visit to your dealership.

Great customer service by LIZ BERRIOS Great follow up

My Service Advisor Liz is always very helpful. Overall a great experience.

This company charges misc. charges without explanation. They gave me a price over the phone and when I drop the car off. But when we went to pick it up, the price was higher. Be careful!

I am pleased with the service on my car .

easy and honest to deal with

This dealership was a pleasure, they were prompt, courteous and attentive! I would definitely recommend them !

I had just left the FLL Airport and got a flat tire at 1am ..Yeah! I had to get a hotel room and deal with it in the morning as i live about 100 miles North of Fort Lauderdale. I called the Pompano Mercedes Dealership to get my tire fixed and was greated by the rudest child who hung-up on me 2 times (CHRISTINE ) Who ever owns that Dealership should Fire Her Immediately. Needless to say I will Never Buy a Car at that Location. I then called the Mercedes-Benz Dealership in Coconut Creek and it was night and Day....Wow what a Difference! I called and was immediately connected to someone whom confirmed they had my correct run-flat tire size. I drove to the dealership w No appointment and was quickly helped. They had me out of their and on my way in no time. Great Customer Service,Great Exucution....Well done!

It was a great experience, the Service Advisor explains exactly what was wrong with my car and the time it took the mechanics was also excellent service as well...

Seemless end of the lease buying process. I called the dealer to buy my car at the end of the lease and they provided a smooth process. From the first call, the process was full of transparency, the finance process ran very smoothly and they kept their word at all times. What they said was what they did. Great experience!

Great service from this center!!! Thank you Francis!

Service was done in a timely manner even though I didn?t have an appointment because the warning just came on the dashboard suddenly

The customer service at Mercedes-Benz of Coconut Creek is top-notch and I trust the quality and reliability of this shop's services, repairs, and related-recommendations.

If I could give the specific service advisor Kevin Alexis 10 stars I would. He is deserving of same. Kevin went above and beyond in his assistance in helping to remedy the issues that we had less than 48 hours after purchasing a 2 year old CPO GLE 350. Kevin Sir, your professionalism and customer service was impeccable. Your ability to empathize and understand the customer "woes" was welcome. Your desire to exemplify excellent customer service was well noted and appreciated. Thank you for what you do. As long as you are there, you will be our go to Service Advisor. ⭐️⭐️⭐️⭐️⭐️Kudos to you Kevin Alexis⭐️⭐️⭐️⭐️⭐️

I brought my car to the Mercedes of Coconut Creek first time for service. Service Advisor Jose Artiles Bojos was very helpful and knowledgeable. He took a great care of my car and I left the diler shop satisfied with the job.

Always great service

I got 100 % customer satisfaction from all staff members I dealt with. Keep up the excellent job that you did.

Great salesmen....Arthur Dilworth

Great Job! Team! We Are Very Happy To Be Services By Mercedes.Everyone Is So Helpful In Friendly

Had my sprinter towed in to CCMB and they didn’t look at it for over two weeks. I had to drive all the way to the dealership to find that they had not looked at my vehicle. Only till I called to find out the status they finally said they were going to look at the vehicle. Then when they found out the problem they told me they didn’t have the part (alternator) So I had to go out and buy the part and bring it to them. And pay them to installing it. The only time I get an update was having to make a phone call had to call the service manager TWICE in order to get help. Don’t seem that they really care about customer service at the service department. Then when I got the sprinter back the AC wasn’t working and I was told by the service under writer that the AC was working fine. Temperature was over 90. Had to go back again to explain to them and show them what the problem was. They wanted me to bring the vehicle back and charge me almost 3 times amount of another service mechanic. Service rider never followed up to ask me if I was gonna bring the vehicle back to them. Would not recommend coconut Creek Mercedes Benz for service. And I’m sure when I purchase another MB it won’t be from coconut Creek Mercedes Benz.

My continuous great experience remains! Each and every time I'm due for service I feel as if I'm the only one being service! All questions asked will be answered. Thank you Mercedes-Benz for investing in your facility to service your clients with the VIP Service you provide.

I dreaded the thought of going car shopping, but Arthur made the process simple and straightforward. He is honest, welcoming and helpful. I had a terrible experience from another car maker, so I really appreciate Mercedes as a whole, and especially this location. I’m loving my 1st Mercedes.

For many years now Natalie has been my go to when I need a vehicle. I have a fleet of 20 trucks and vans over the passed few years even with COVID she has managed to help me turn my fleet over to Sprinters. We are up to 8 and it has not been an easy task finding them but she always comes through. I must say she was a tremendous help building my 2020 GLE450. Taking my calls night and day, keeping me in the loop at all times. So of course when my Daughter Isabelle turned 16 and needed a car I made the call. Natalie knew exactly what to do she dove right in and worked with my daughter directly, Izzy had a great experience and found the perfect car, an A220, just the right size for her. I have several more children and you can definitely count on them getting to know her. Natalie knows my next build will be the EQS SUV or the EQE SUV so of course I get text and calls keeping me up to speed on when they will be ready to Build. We still have need for at least 10-15 sprinters and I all the faith in the world that she is up to the task. Natalie is a valuable asset both to Mercedes and the Coconut Creek Dealership she works out of.

Rick in the service department is a pleasure to work with.

I went for a courtesy checkup and it was fast , I got my car cleaned and washed, it was very good job.

Service was good as always, I been a customer of M. Benz Coconut Creek for 6 years now.

Extremely pleasant. Phillip Moody was great. He made sure that I was dropped off and picked up at home because the service would be lengthy. Also walked me through the entire process so that I understood what was being done to my car. Overall it was a great service experience.

Without a doubt, my best car-buying experience. From walking in to when I drove out in a pristine 2014 Mercedes-Benz E-350, the entire experience was a pleasure. Angel Fernandez, my salesman, went above and beyond to secure financing and the monthly payment I was looking for, as well as making sure everything went smoothly. Best part? The entire time I spent was just a little over 2 hours, and if you've ever been through the experience of purchasing a car, you know how fast this was. Everyone at the dealership treated me professionally and made me feel like their only customer (I wasn't...it was a fairly busy weekend) Highly recommended...

I had an excellent experience. The knowledge and professional approach of the salesperson (Alan Telakowiec ) was outstanding. His patience and expertise in showing me the ? tools ? was commendable. My husband has ordered a car from him as well! He is waiting for it to arrive!!!

Professionalism and knowledge of the vehicle. Respect for the buyer and patience in making sure the buyer has an understanding of all the amenities. Thank you Alan Telakowiec for an excellent experience! The car is great!!!!

Rick was great 5 star service from start to finish . My suv needed be updated and now it is all good.

The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!

The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!

The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!

Fabriza and the entire staff were very helpful. I am very pleased with my C300.

Welcoming. Knowledgeable. Attentive. My sales rep, Fabrizia did a great job. There were others involved as well who were also helpful. I love my C300.

i had an appointment . It was my first time at these branch . they listening to my problem and my car was escort after repair . service was excellent. facility was clean with a mini cafe that my son and I did enjoy . my car repair was done and my car was wash and return in a timely manner.

I had a wonderful experience during my recent visit to this dealership. Purchasing a vehicle can be a very stressful event and the team at this location made the process seamless.

Philip always takes care of the customers, very professional and quick. Great service and mindful of the customer. Great job!

Recently worked with matthew who promptly returned my online inquire, shared what inventory was actually on the lot, had paperwork prepared and ready to sign within hours. Easy purchase and out the door! The car buying experience is quite daunting right now but I can attest to the fact that my sales person Matthew was fantastic and my experience was phenomenal! Highly recommend this dealership and salesman.

Excellent customer service. Mr. Moodie is the best.

I have no comment; it all went well (so far). Except maybe, the walkthrough video did not play on my phone.

My lease on my C 300 2018 expired at the end of November 2021. Just got my NEW C 300 delivered on Saturday June 18th which I leased again. I would have wished for more transparency when I was told that the new car will arrive by the end of February -end of March - maybe May? My husband went to Europe at the end of March and he was told there that all new cars assembled in South Africa take 6-8month to deliver. What did my dealership miss by giving me wrong information and hopes. My dealership is close to home that is the reason for my choosing.

I brought my Mercedes in to get the gas cap fixed because it wouldn’t open anymore. Staff was nice. Only thing I didn’t like was there were no loaners and my car wasn’t ready until the next day. I had a lot of things to do so it was a real inconvenience. As much money as I pay for the vehicle they should offer loaners. Not no Lyft to my home. A Lyft can’t take me to run my errands and go to work. So that’s the only thing negative I would say

I am a Mercedes customer for the past 5 years. I deal with Mercedes of Coral Springs and find they are very honest and sincere when dealing with their customers especially with pre-certified autos. I currently went from leasing my vehicle to purchasing it. I also have a maintenance contract, which I am thankful, as I am notified by my Agent at MERCEDES of Coral Springs maintenance department, Francis Jose. Also, I hear from other customers as I wait for my vehicle how happy they are with the service they receive. my hasband and I give a two thumbs up and 5 stars for Mercedes of Coral Springs, FLORIDA.

Great phone costumer service and easy to set up an appointment. Repair on my vehicle covered under warranty were performed in a timely manner. Only negative was that I was told the vehicle would be ready at a certain time and it took an additional hour to get my vehicle back.

Great service and Arthur was amazing. He made it very quick and he got us in and out of there. I would recommend this dealership and the service center is very good too. They make you comfortable and are very thorough.

Best service department for your Mercedes HANDS DOWN. The other locals cannot compare.

My service representative was extremely attentive. His personal attention is what will keep me coming back to this dealership service facility. He inspired trust which is paramount to me when dealing with car service representatives.

The best or nothing. Great experience. Liz Berrios was very friendly and very professional.

He help me and understood my needs

Liz is terrific. She gave all the info before doing the work.

Arthur and everyone were super efficient. Listened to my needs and matched a vehicle with which I'm extremely happy. The whole process was effortless and was effective done in the very limited time I had.

Excellent service Quick and professional as always

Friendly, courteous and knowledgeable staff! Big thanks to Fabrizia and Joseph Anzalone for their excellent service! Loving my new ride!

Fast service knowable staff great experience made appointment online was easy and quick

Our service advisor, Rick Brown was extremely helpful as he always is. Very professional and always takes very good care of us.

I am having great experiences with this dealer that I?ve never had before. They took care of me and pay attentions to my concerns. Francis my service?s advisor and Brion are the best. Thank you ??

Bruce Summer of Coconut Creek Rock!! awesome salesman ver informative

I had a great experience dealing with Juan Ortiz at the Mercedes-Benz in Coconut Creek. I recently received my MB from the MB dealership in Tampa. It was missing a back wiper blade. I made an appointment and drove my car to the Coconut Creek location and Juan was extremely helpful. I came in the morning after and arrived late, however, they still managed to take good care of me. I highly recommend this dealership and their service department.

I highly recommend the Mercedes-Benz of Coconut Creek. Great buying experience. Excellent customer service. Superior service.

Great customer service and sales experience. The sales rep was acknowledgeable about the car and what I want. I would definitely recommend Joshua (sales rep).

Mercedes of Coconut Creek has great service and facilities. Buying process depends on who is taking you and how much more they can charge you for same car. Google car & prices before you in to battle a sales person to get a fair value.

My Experience with Louisa and ‘Michael in finance were amazing I’m glad I went to Coconut Creek to buy out my lease!

Responisve, knowledgeable and honest

Always excellent service. Friendly and efficient, hard working staff.

Liz was awesome! She looked into my service and advised me before I never used my alignment that was due to expire with my maintenance plan. I was very happy before I came in she did research on what was needed. She got my car service 30k service plus my sunroof and alignment done when I got it back. My car was so clean and didn’t have to make another appointment for the sunroof. I’m very happy all was completed in the one service appointment without having to make another appointment. I am a very happy customer.

For the past two years we have been going to Mercedes-Benz in Coconut Creek, where we live, and are extremely happy with their service. Our agent, Francis Jose is super efficient and extremely personable. If I call with any question he responds very promptly and resolves whatever problem my car may have. I would recommend this agent to anyone who goes to this Mercedes.

I always have the most professional.. kindness. Service Advisor ever.. that is James (Jim) Ganley.. that man does everything but stand on his head.. He keeps you up to date on the service process.. because I have to wait for the service on my vehicle.. he?s the reason I would come back to leasing another Mercedes because of Jim.. A Million Thanks!

I was on my way back home from MIA to Clermont when my Benz notified me to stopped the car because of a mechanical issue. I called Mercedes Benz and in less than 40 minutes I was on my way to the Coconut Creek dealer where from the front door to the end the service was awesome amazing. On this days we hardly find good customer service, but the customer service from the Coconut Creek personal I really appreciated 💯 % I’am so appreciate of Adam Littman my service representative who was very attentive and patient with me. It was really pleasant to work with him. I highly recommend Coconut Creek dealer 4250 N. State Road 7, Coconut Creek, Fl 33073 (954) 590-3100. Xiomara

Fabrizia was great, very helpful, patient and kind.

We recently moved to the area and had an excellent first experience getting a b service at Mercedes Benz of Coconut Creek. I really liked that they gave us a choice of levels of service and knew the cost in advance. We will definitely be returning.

This dealership shows professionalism and kindness at all times we visited. The backup camera was inoperative. I called services and it was taken care of in a timely fashion. All questions were answered. Both myself and husband was satisfied with the services. Very happy with our vehicles. We owed 2 Mercedes SUV’s.

The buying process was good.. long but positive. Had the chance to meet the finance manager Scott who was professional and welcoming

Mercedes of Coconut Creek have been giving superb service. Especially on my Mercedes Pleasant Way RV. Highly recommend the service and thanks to Moody The service rep for such good service. Five star all the way.

they are so geatfull,they treat you with respect

I use to take my car to the Mercedes in Pembroke Pines for service, I switched to this location a few years back because of the less than stellar service at that location and have never been happier with the customer service at Coconut Creek. Rickert Brown, my service rep is always pleasant, knowledgeable and professional. I never feel like I'm being sold something I don't need. Highly recommend this location. Carla Farrell

Great service,timely and my car was cleaned when I got it back.

Very good services, clean and easy facilities, good communication with all the employees at the area of the advisors with me and my wife,

As always phillip is great. We spoke the day before the car was dropped off and kept me updated while the car was at the dealership.

The best dealer. The best service. The best customer service. Thank you Liz for all your help and guidance.

This dealer , they do a great job, I will recommend this dealer to my friends

Phillip was a great help. Very knowledgeable and answered many questions not related to our tire purchase.

Pleasant and efficient service visit. Car was returned clean and in perfect condition.

Customer service was the best thanks Brittany

It was a smooth experience. Phillip my service advisor was very friendly and took care of all my need while at the dealership.

Best experience buying a car, the salesman Mark was great, prices were great and when it came time to talk to finance it when smoothly?

I have been a customer for 21 years, this was my worst visit for service. My appointment was to include a loaner vehicle, but my service writer decided that since the service would not take long I could wait for my vehicle. One and one half hours later my car was not ready. (That is why I wanted a loaner) when I voiced my displeasure with this situation my car was magically ready. After 21 years of doing business with them this was my worst experience. Ira Schulman Coral Springs, FL

Jose was very detailed on what my service was going to include and I was very satisfied with my first overall experience with Mercedes Benz of Coconut Creek.

Clean comfortable waiting area, courteous attentive staff. After repairs completed found that the driver side door handle had been broken by whom ever drove my car. Still waiting on a call from the service department to have it replaced.

I've always enjoyed coming to Mercedes-Benz of Coconut Creek because they take good care of their customers. No matter how big or small the problem is they get it done in a timely matter. Rick is an awesome service advisor and I really enjoy dealing with his professionalism. He takes every call I make to him with priority and very courteous. He's always on top of everything.

Customer service was great. I had been having an issue with my A/c and my radio. They fixed the radio but couldn?t find the problem with the a/c. One thing that bothered me and another customer in the waiting area there were no stirrers for the coffee. It?s not a big deal, but a small detail that is important. This is Mercedes. I think you should get this right. There have been other issues at other times in the coffee area. Beyond that everything was great. They got me a Lyft to bring me home.

I was recently there in December for service and paid over $1,700.00. Subsequently I had to go back in March to have a panel and hose replaced as my brake fluid leaked completely out while I was driving and I almost got into an accident and had to pay $1,075.00 for those repairs. It?s unfortunate that this issue was not noticed during my service in December where I was told I had a full inspection of the vehicle done. Also, when I went to pick up my vehicle I had to wait an hour as they could not find my key. Unacceptable.

The one word that comes to mind when I think about my buying experience is: WOW!!!! Alan T. and Scott B. are so classy and courteous. I have not the least negative thing to say about the dealership. The entire process exceeded my expectations.

Costumer service should improve, there is no good telephone communication, when you are there the attention is good and fast.

Mark Sawyer is a pleasure to deal with. This is the 7th car we have acquired through Mark and AutoNation. He continues to earn our buisness each and every time.

Rick, my service manager, was spot-on as usual. Loaner was there waiting for me as promised, service was done in 48 hours, and I had the loaner an extra 2 days as the tires I needed were delivered to the dealership (one of the days was a Sunday). Car was ready for me when promised by Rick via text, and I picked up that afternoon, shiny and just cleaned for me!

Fast, friendly and efficient

Good customer service at car services and reliable personal attention

Good , Good , Good. Staff was pleasant and friendly. Made me feel welcome. Was good working with Joshua

Horrible experience service took 5 days to change radiator hose. I was not giving a loaner car I was offered a lift ride home on day 1. I was then told to find an enterprise in the area and find a rental. I made reservations on 3 went to each one to be told no car available. The rep in service that was handling my service was not upfront with me. Never call as promised. I spend too much time each day calling to find out the status of my card I had to find a ride to work . I was told the car will take another day each time I request to have a car on the last day I was told to go to the enterprise in wyles road because they do business there. I show up and no reservations or info was there. I call service and was told that a car was in front of the dearship for me. A lie. I then give my phone to enterprise rep who process a car with the only mini van as an option. This service is very unprofessional not friendly and currently not customer friendly

Very nice experience with the sales person Todand he was also very helpful

Jose was a great service advisor when I went in to replace a tire. However, not sure why the service tech didn?t put the spare tire back under the trunk, I was surprised when I opened it and there lays the spare right in front of me as I?m holding several bags in both my hands.

Very professional and friendly. Was able to answer all my questions.

my problem was handled by Jim ganley is service and as always the timeliness and quality was great. jim is my go to guy and he never disappoints

Professional friendly courteous in a clean environment. Very pleasant experience.

Very precisely and very good customer support ?????..

Jim my service advisor always does a great job getting me what I need for my car . My sales rep was also from this location as well so I’m never going to another Benz dealer if I can help it .

I always get the best service at this dealership. They go above and beyond to make me feel special. It’s very important to me!

When I made the service appointment the person with whom I spoke assured me that loaner cars were provided on a first come first serve basis and the dealer didn't reserve them. I found this to be absurd and learned from Phil Moodiethat loaner cars could be reserved. Obviously, the person lied to me, and if there is a record of who scheduled the appointment I strongly recommend terminating him. Employees blatantly lying to customers does not reflect well on the culture set by management. Phil Moodie exemplifies quality customer service.

I am a new Mercedes owner, and this was my first experience with their service dept. They were wonderful! On time, quick, and they went out of their way to make sure I had a quiet place to work. GREAT CUSTOMER EXPERIENCE!

Service was excellent as usual. They always provide good customer service

Angel was very helpful and attentive to what I was looking for...

I had a great experience with the salesman at Mercedes Benz of Coconut Creek. David G. was very professional and communicated with me on every aspect of the buying process. He either texted me or we were on the phone chatting. He reviewed the details of the car after the purchase and help me to get everything set up on the vehicle. Then the finance department help with the final details of the purchase. I highly recommend this dealership to anyone who is looking to get a great deal on a new car.

Hassle free. Quick deal and professionally handled.

Jim was my advisor, and he was professional all the time, respond my questions and my call later. He also updated me on my car service. Thank you, good job!

Excellent service! From making the appointment, to handling the task. I'm never disappointed.

The exceptional service provided by Bruce Summers.

We have a very pleasant professional experience. We Would definitely recommend this dealership. Thank you Alan for all of your help !!

Engine light came on at noon and Mercedes of Coconut Grove had an appointment by 1:30 same day. In two hours they diagnosed and repaired the problem at half the quoted price. It was fast, efficient and professional. All this was really important. We were 1200 miles from home on vacation with only three days left before we had to travel to our next destination 350 miles away with paid accommodations waiting.

I was completely satisfied with the service I received, and give them a 100 for their service department

Excellent service I highly recommend the Very Good Rickert Brown

Liz my service representative was just terrific so I had a good experience

From the moment I brought my car in for my appointment everyone was professional, courteous and on time. I was constantly updated of the status by Jim. I would take my Mercedes to Coconut Creek for all maintenance.

Second Mercedes we have bought from MB Coconut Creek. It is literally the worst time to buy a vehicle but MBCC had the best prices in FL. I drove from Fort Myers to buy from them.

I've always been well receive and taking care of during requested services at the dealership.

My experience with Jose was very good, he took good care of my car and the explained everything that was done.

Huge thanks to David G, Michael Kanen, and the Merecedes-Benz of Coconut Creek team on getting my wife her dream car for our anniversary! They were extremely nice, knowledgeable, and professional. I called David G mid afternoon and he had the vehicle ready by the evening. Had an issue when the deal got to the Sales Manager but David G pushed through it and made the sale happen! Michael stayed late and made the financial service part very smooth. Great work!

Efficient service. Car wash and cleaning was excellent

Kevin Alexis is my service manager. His level of service never declines. It is always a pleasure to work with him.

Francis Jose is a terrific Service Associate. He is pleasant and knowledgeable. Texted me with updates every step of the way.

I had an unexpected tire issue while driving home. Despite not having an appointment, the issue was addressed in a fairly decent manner. The service representative was excellent in the information and service provided.

Great service great everything, great facilities just great

WHEN 2 OTHER MB DEALERS SAID SERVICE WOULD TAKE A WEEK...THESE GUYS DID IT IN A DAY! SERVICE ADVISOR WAS TOP NOTCH START TO FINISH! WE'LL BE BACK!

Excellent service from Francis. He wrote to me two or three time a day to keep me inform

I spoke to my service advisor, Kevin, explained what I needed. He answered all of my questions . My car was repaired within the hour. I had a flat .

Didn?t like the fact I had wait 3 hours to replace a tire due to short of staff

Francis Jose was my advisor yesterday and he was courteous, helpful, and professional.

Had a fantastic experience yesterday. Got a flat tire, Phillip Moodie got me in right away and had a new tire put on my car. Beautiful dealership, clean, friendly and very professional. Thank you MB Coconut Creek.

Excellent customer service and sales

Mr Moodie was exceptionally helpful with my at my last service appointment. He explained in full about an issue and helped resolve it with ease. I was very pleased with him and Mercedes.

My sister's experience with this dealership has not been a good one. She had her vehicle sent to the dealership for repairs and services. What she got was poor customer service, vehicle not repaired, and lies from the General Manager Cliff Beverly. I talked to this guy personally and he assured me and my sister that he would resolve the issue. Needless to say, the technician did some patch work to the vehicle which made it seemed as if the problem was fixed. The problem wasn't fixed and the dealership is not answering our calls. Our next step is to contact corporate, BBB, and the Federal Trades Commission to report fraud and unfair business practices for starters.

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HORRBLE! The worst customer service possble. Management was fine. The sales person was from HELL! I find it very hard to beleive a man would have been treated with such utter disrespect, while he was so quick to brag about his wife being an executive for Mercedes.

My service advisor, Sidney, is very calm and dependable. He is always knowledgeable and reassuring whenever I call frantically, with a problem. Coconut Creek is my go-to dealership for service and everything always goes smoothly.

From 5 to 0 stars. Few times do I ever give any negative feedback but this has been the worse I’ve ever been treated and over the smallest things. Started with the phone follow up it took multiple calls to try to schedule a test drive after but it wasn’t “ready” after a couple of days I decided to show up. Another salesman helped me, he was very friendly, I liked the car, tried to negotiate price and after talking to the a sales manager they said can’t do it so we agreed on 3 small things as “gifts” fine. Easy sale, they said car wouldn’t be ready for a few days, I put a put a deposit and agreed to wait. Days later the car is somewhat ready, I get a call from GM to congratulate me, I show up make the purchase. They asked me to come back the following week to finish up the things they needed to do and get my gifts. A month a half later I’ve been told 10 times to wait another few days then it’s in back order, no answers. All for silly stuff, I took it upon myself to call parts department, I can place the order and it will take 2 business days or I could visit another dealer where they have it in stock. As a long time Mercedes owner, and my company sponsoring the Mercedes run I’m insulted at the level of service and follow up I received. I tried calling one more time before posting this but no answer and no call back. DISSATISFIED.

Great customer service , sales representative was very courteous and professional

Had to pay over 4k because there parts failed due to recall and I felt I shouldn't have to pay anything because if the panel hadn't flew off because there manufacture didn't properly put it on in first place I wouldn't had to come out the pocket all that money.

Service was prompt! The store didn’t have the part needed it was ordered immediately and I was notified of when it would be available to bring the car in. Rick was awesome he made sure it got worked on right away.

I drove 2 hours took look at a car the sales man sent me the wrong address he abbreviated North and had me over by the dump when I called him and asked him to send me the correct address he said no he was rude and cussing me saying my apple gps go’s was wrong this sales man Jeff Jerome is a poor representation of the Mercedes Benz dealership. His arrogance and rude disposition is a reflection on this company. He shouldn’t be employed here I feel sorry for the orderly clientele that depend on the kindness of their sales person to help them navigate to find a dealership in a big city this man is worthless and is a disgrace

work was done in a timely manner. professionalism was appreciated

Very good service very prompt

This was my second time buying a car here. The service is as always impeccable. Very trustful, reliable, attentive and responsive. They take the time to go over the financials as well as details of the vehicle. Pricing is very well situated in the market place. I did a trade in and price was also fair compared to Carmax. I would highly recommend working with Louisa Golberg and Tod Foster. The best!!

My service advisor is better than most of the service advisors from other brands heis knowledgeable and honest

Excellent customer service. Sydney was great. He was knowledgeable and professional. Highly recommend requesting Sydney!!!

Always the best costumer service

Service Representative , Rick Brown is awesome! He explained everything that needed to be performed with servicing my car. Very nice guy!

From the beginning to the end very well communication and explanation of the service provided. Paulo was very nice.

Joe was pleasure to deal with! Great dealership! Third car purchase from this dealership.

great customer service, Tod is super helpful

Jim is a great adviser. Always pleasant. Mercedes of Coconut Creek is reliable!!

Excellent car buying experience. Thank you Anne Lopatin for all your help in the buying process and would not hesitate to purchase another vehicle here. Thanks

Recently moved from another state and found this dealer and service center near my new home is Florida. These folks are friendly, and willing to assist you the minute you arrive at the center. The attendant at front actually walks you to the person who is going to ?manage? your visit. I was there a the first service and this center was able to accommodate me on the same date. The took me home and picked me up within 3 hours?.,,,,my car was ready. Awesome people make a great car dealership. Great team.

Sid at the Coconut Creek location was the best. Made my life so much easier.

The experience was great. I did not feel pressure to buy the car. They were all great, I love my new car

I want to thank you for being able to fit me in for the battery last minute. I am super happy with the service writer he was amazing.

THEY ARE THE BEST. THEY TAKE CARE OF YOU. THEY HAVE A LOT EXPERIENCE. ALL THE EMPLOYEES ARE REALLY EXCELLENT PEOPLE. AND MY ADVISOR , LIZ BARRIOS SHE IS THE BEST. ALSO THE SERVICE MANAGER. THEY MAKE YOU FEEL COMFORTABLE, HAPPY AND RESPECTFUL ALL THE TIME. THANKS AGAIN

Always have a good experience but due to the volume sometimes you get lost in the mix.

Overall a great experience. At first, we had only come to look around and ended up leaving with one of our own. Along with the great customer service provided by the staff we worked with, the friendly appeal and positive environment; leaving with a smile on our faces is an understatement. If I could go back, I wouldn’t change a thing.

Problem was not solved. Was instructed to call mbrace (Mercedesme) but solutions was reach to correct issues

Terrible service-it was an imposition for them to work…not at all what I would expect from MB…

I don?t usually rate any firm other than positive reviews but I have had three different experiences at this dealership and I will never go back. Thank god there are other Mercedes dealerships in the area.

Very happy with this Service Department at M-B of Coconut Creek. This is my third Mercedes-Benz, I’ve been owning and driving Mercedes since 2006 and I am a very satisfied customer. Also this latest model 2017 GLE AMG 43 (of my three SUV's) drives like a dream…luxurious, quiet, smooth and powerful. It has best on minimal repairs. My personal Service Advisor, Kevin A has been terrific! He gets the job done effectively and goes above and beyond every visit. I’m always pleased and impressed when I leave. I had a severely damaged tire from all the road construction around town and M-brace roadside assistance had my spare tire on in no time! The road service man was super capable, clean and kind and he told me everything I needed to know to be on the road with a portable spare tire. The dealership got me in the next day and Kevin had a replacement tire ordered, delivered (two tires on hand just in case) and ready when I arrived for my appointment. I was comfortable waiting in the customer lounge area. I was done in just over an hour and the cost of my new tire was covered due to road debris so the charge was minimal! My husband is also very happy that my car is well taken care of by Mercedes of Coconut Creek and it’s always a positive experience. Overall fantastic experience to share, pleased and grateful.

We are a Benz family and MB of Coconut Creek has been our service facility of choice for the last 4+ years. I recently had my new GLE in for it's first scheduled maintenance. As usual, everything went smooth - from the ease of getting a convenient appointment, the drop off, the length of time required to complete the procedure, to the return of my freshly washed and vacuumed vehicle. Kudos again to Kevin (my service advisor) for his continued attention to detail while dealing with my GLE and our other vehicles over the years.

The service could not have been better.I did not feel rushed and all my questions were answered. The best part was I was told that if I have any questions after I drove away that they would always be answered.

The service tech was very professional.. polite I would definitely recommend

Service on MB AMG Tried more than 3 times and dealer has no idea how to fix problem , promised a call back to reschedule, so far no call. Totally dissatisfied. Don?t go to this dealer . Bad service

Service handled professionally. Service personnel Moodie made it seamless.

I was shopping a new car which is out of inventory. The sales kept updating me the availability in the first place. Eventually I?ve got what I am looking for in a short period.

I recommend everything about Mercedes Benz service was A 1

Services are great. Service representative was kind and courteous.

The experience was great. Tod and Locksley was a pleasure to deal with

Bruce, maybe salesman was friendly and helped with the process from start to finish

The sale man Josh is awesome

My experience with buying my first car from the dealership 2014 mercedes C250 was a great experience. Jose Rosario helped us and made sure all our questions and needs were meant on every agreement. As far as some of the issues we had after the purchase we was concerned on the 90 days warranty due to 1. Cigarette lighter was not working 2. Front bumper damage 3. Few scratches on the vehicle 4. Still waiting on reply for vehicle license plate and service. But overall sales service was a great experience and would refer family and friends.

Good service🦹‍♂️📞🇺🇸 i will go again any time

Determined that warning light was not critical and ordered replacement.

Went in for my B service and received excellent attention and care. Rick, my advisor, was great and made sure I was properly taken care of.

Manager Natalie and Sales Parson Rashad - were absolutely great and made Buying a car Great Experiance !

The work was done in an acceptable time. All personnel was helpful. We were treated well.

Absolutely the best service we've ever dealt with, super friendly staff, courteous, and very accommodating. Our rep Liz is phenomenal & helpful can't say enough about her!

Thumbs up experience at Mercedes-Benz of Coconut creek dealership!!