Recent Reviews from Mercedes-Benz of Coconut Creek

I wandered in by myself for the first time to check out the cars at Coconut Creek Mercedes-Benz. Wade Cansler saw me and offered some assistance. We talked and he showed me around and explained a lot of things. Saw a car I really liked and brought my husband back the next day. After test driving the car and working out all the details of trading in my car and buying the original Mercedes I liked, We drove it home that day and I couldn't be happier. Wade was wonderful as was one of the lead managers, Natalie, along with Joe taking care of all the paperwork. It was a pleasant experience!

I brought my Mercedes in to get the gas cap fixed because it wouldn’t open anymore. Staff was nice. Only thing I didn’t like was there were no loaners and my car wasn’t ready until the next day. I had a lot of things to do so it was a real inconvenience. As much money as I pay for the vehicle they should offer loaners. Not no Lyft to my home. A Lyft can’t take me to run my errands and go to work. So that’s the only thing negative I would say

Great customer service. Thanks

The service I received from Mercedes-Benz of Coconut Creek was excellent!

Excellent service Jim was very courteous pleasant and took care of me in a timely manner Was very satisfied 5 star all the way

JOSE,,,Spanish speaker,,,,thanks for the professional service,,,,in 4 year ending my lease,l hope to see a guy like this one.JOE the financial guy SPECTACULAR TOO,thanks.

I was there for 2 new tires. They’ve replaced them, ran software updates, checked for any recalls, ran inspections, washed my car… they always go above and beyond. Highly recommended!

Great service! Had my car done in one day. Really great team. Definitely exceeded my expectations.

I am a Mercedes customer for the past 5 years. I deal with Mercedes of Coral Springs and find they are very honest and sincere when dealing with their customers especially with pre-certified autos. I currently went from leasing my vehicle to purchasing it. I also have a maintenance contract, which I am thankful, as I am notified by my Agent at MERCEDES of Coral Springs maintenance department, Francis Jose. Also, I hear from other customers as I wait for my vehicle how happy they are with the service they receive. my hasband and I give a two thumbs up and 5 stars for Mercedes of Coral Springs, FLORIDA.

Everyone I dealt with was extremely cooperative and made my experience as easy as can be.

Great phone costumer service and easy to set up an appointment. Repair on my vehicle covered under warranty were performed in a timely manner. Only negative was that I was told the vehicle would be ready at a certain time and it took an additional hour to get my vehicle back.

Great service and Arthur was amazing. He made it very quick and he got us in and out of there. I would recommend this dealership and the service center is very good too. They make you comfortable and are very thorough.

Best service department for your Mercedes HANDS DOWN. The other locals cannot compare.

My service representative was extremely attentive. His personal attention is what will keep me coming back to this dealership service facility. He inspired trust which is paramount to me when dealing with car service representatives.

The best or nothing. Great experience. Liz Berrios was very friendly and very professional.

The staff were amazing there was no wait time and they had my loaner car ready and waiting for me. My sales representative Liz was amazing. It's always a pleasure visiting them. I recommend Mercedes of coconut creek because of the great service I always get from my sales rep Liz. Always an amazing service when I go there.. Thanks again Liz!!

He help me and understood my needs

service agent very good, but took two days to get tire.

I haven't always been thrilled by my experience at this dealership, but wow was this visit a huge step up! Adam is my new Service Advisor, and he is absolutely amazing and completely focused on his customer--total game-changer. Service was fast and efficient, parts were in stock, and I felt I was treated with the utmost in care and consideration. Thanks for taking great care of me and my car.

I went there for a flat tire and my experience was great,down to the greeters were awesome 👌. My advisor, Mr Moodie was excellent. He is very knowledgeable and caring. Best customer service I have received at a car dealership in a long time. I will certainly recommend to others. Best decision to purchasing my CLA.

Liz is terrific. She gave all the info before doing the work.

Arthur and everyone were super efficient. Listened to my needs and matched a vehicle with which I'm extremely happy. The whole process was effortless and was effective done in the very limited time I had.

Great service at repair dealership

Horrible

Excellent service Quick and professional as always

Friendly, courteous and knowledgeable staff! Big thanks to Fabrizia and Joseph Anzalone for their excellent service! Loving my new ride!

The service was due in an efficient manner, the people who work there are very professional, the place is friendly

Very professional and not time wasting. I scheduled my appointment and was attended on time. Place is clean and service was as expected

Fast service knowable staff great experience made appointment online was easy and quick

Jose was extremely attentive and kept me in the loop through the entire service process. The issue was resolved in an extremely efficient manner.

Great costumer attention, José Rosario was really good and help me got the car I really want it with all the fixtures! Thank!

I came in to see the vehicle I saw in the location's inventory online. When I arrived, I was greeted and Bruce Summers assisted me. He listened to what I was looking for and did not try to sway my decision. It was an easy process and I was out of the dealership with my car quickly. I would recommend this location and Bruce Summers to anyone looking to buy a vehicle.

Our service advisor, Rick Brown was extremely helpful as he always is. Very professional and always takes very good care of us.

I am having great experiences with this dealer that I?ve never had before. They took care of me and pay attentions to my concerns. Francis my service?s advisor and Brion are the best. Thank you ??

Bruce Summer of Coconut Creek Rock!! awesome salesman ver informative

I had a great experience dealing with Juan Ortiz at the Mercedes-Benz in Coconut Creek. I recently received my MB from the MB dealership in Tampa. It was missing a back wiper blade. I made an appointment and drove my car to the Coconut Creek location and Juan was extremely helpful. I came in the morning after and arrived late, however, they still managed to take good care of me. I highly recommend this dealership and their service department.

I highly recommend the Mercedes-Benz of Coconut Creek. Great buying experience. Excellent customer service. Superior service.

Great customer service and sales experience. The sales rep was acknowledgeable about the car and what I want. I would definitely recommend Joshua (sales rep).

Mercedes of Coconut Creek has great service and facilities. Buying process depends on who is taking you and how much more they can charge you for same car. Google car & prices before you in to battle a sales person to get a fair value.

Always friendly and helpful people

Quick drop off in the morning. All service was completed as discussed. Vehicle was cleaned when picked up.

Excellent service at this dealership. Francis is an awesome service advisor. Always keeps you informed 5 stars

Salesman Matt and Sales Manager Locksley are the best!

We had a wonderful experience at Mercedes of Coconut Creek. We worked with Todd Foster who was excellent, he knew the EQS inside out which was surprising since it's so new. Very patient with us as we decided, no pressure. We also very much like their General Manager , Cliff , great team. We will do business with them again for sure.

Responsive, knowledgeable, and honest

Phil and the team at MB Coconut Creek are great. They treat us like family.

Phillip was great! The service and location was great!

My Experience with Louisa and ‘Michael in finance were amazing I’m glad I went to Coconut Creek to buy out my lease!

Responisve, knowledgeable and honest

The people in Service were helpful and. the auto collision centre were also helpful. We are basically just not satisfied with the car we brought. The selling point of the car was Eco/ Auto stop and Break, which never worked from the beginning and when we complain we get a different story every-time about why this feature does not work. Most of the time the wipers are wobbly. Except for the so called 64 lights and the logo which we do not care for much as we dont travel much at night ,no other features when you say " Hi Mercedes or hey Mercedes " work properly. I am sorry to say that we should have brought a Japanese car instead of this one. We strongly feel that this car is just the NAME for Whole Lot of Money. Would appreciate if some one gives us the contact details of Mercedes in Germany as. we would like to complain to them too.

My car Sales Man David was the best. He was patient with me and very determine about finding the car that was right for me. He also displayed great customer service. I would recommend him anytime.

Fabrizia is an very profetional saler, nice , answer all my quention, I am Very satified

I could not have been more happy with how my experience went purchasing my 2022 S500. Angel my service adviser made the process so easy and I felt relieved knowing he was knowledgeable and patient throughout the process. Natalie the Manager was incredible and made sure the deal went through seamlessly. Kevin my service guy from my last CLS 450 made sure I was in the best hands while making such an important purchase. Mercedes Benz Coconut Creek should consider how much an asset they have in Angel, Natalie & Kevin.

the service was excellent .A+++++++++++++++++ all the way guys thank you so much specially to my sale lady Fabrizia for making my car purchased easy and smooth , well recommended .

Always excellent service. Friendly and efficient, hard working staff.

Rick was a great advisor, I didn’t have to wait too long though I originally wanted a loaner car which they didn’t have available. I didn’t mind sitting there though and was offered water. I am glad service is only once a year, but it’s not painful! My recommendation would be to add some activities for people to do while waiting.

Liz was awesome! She looked into my service and advised me before I never used my alignment that was due to expire with my maintenance plan. I was very happy before I came in she did research on what was needed. She got my car service 30k service plus my sunroof and alignment done when I got it back. My car was so clean and didn’t have to make another appointment for the sunroof. I’m very happy all was completed in the one service appointment without having to make another appointment. I am a very happy customer.

I had the pleasure of working with a salesman named Alan Telakowiec. He was very knowledgeable and helped with a custom order. I couldn't have been more pleased with the level of professionalism at this dealership.

Liz was awesome! She looked into my service and advised me before I never used my alignment that was due to expire with my maintenance plan. I was very happy before I came in she did research on what was needed. She got my car service 30k service plus my sunroof and alignment done when I got it back. My car was so clean and didn’t have to make another appointment for the sunroof. I’m very happy all was completed in the one service appointment without having to make another appointment. I am a very happy customer.

We walked in with my gf to buy a car and the salesman was polite and his customer service was top notch, I usually avoid dealership at all cost cause of salesman but Mercedes of coconut creek was the exception their customer service is top notch.

I left my friend's car(2016 GLE350) for regular service and a/c service. A/C is not working for a while and i don't know what happen. When I brought the car i told the guy about a/c and battery, but I told him i didn't want to change the battery at the dealer because is too much expensive for a regular battery. He told me it's ok and made all things for regular service(5 years) + inspection for a/c. Day after i got a call and the guy told me it's impossible do the service for a/c because the battery need to be changed. I repeat the same thing for day before and don't allow the dealer change the battery. Well, I feel the guy a little bit upset over the phone and he told it's impossible inspection a/c if is the battery is not good. Well, ok. If it's impossible, don't do it and i will take the car does matter what the dealer did. Well, until that time the guys didn't do nothing and i asked for regular service and he told there will start. Next day i went to pick up the car and the representative still upset, because i don't change the battery there. 4 days after battery and a/c work for more them the half of the price. Now i thank you the guys for it and what i know is never come back.

Freindly, responsive and honest

Very professional people, friendly and pay attention to details all around great experience, thanks Liz😎. My most recent visit, just cemented my comments more, they went above and beyond to rectify my issue and also provided additional complimentary service, which left me 1000% satisfied and happy, great job to Liz and the mercedesof coconut creek service staff.

#@%# Delray mercedes. Go to coconut creek! I drive my *** all the way here because it's that big of a difference. Not to mention their actual service shop is incredible, massive, and has all the bells and whistles. Delray's is like a firestone, a literal joke in comparison. Also prices are always cheaper, and they have loaners way sooner than Delray. Kevin A. is my service advisor, he's great. Always working hard for his clients.

For the past two years we have been going to Mercedes-Benz in Coconut Creek, where we live, and are extremely happy with their service. Our agent, Francis Jose is super efficient and extremely personable. If I call with any question he responds very promptly and resolves whatever problem my car may have. I would recommend this agent to anyone who goes to this Mercedes.

Very good service, inmediate diagnosis and solution

Mercedes Benz of Coconut Creek has great front door service. My technician Adam Littman was very knowledgeable. I went in for a recall, my wait time was about 3 hours. The lobby is extremely clean and offers complimentary coffee/water. I would highly recommend!

I've been to this dealership to service my AMG twice now and had a very good experience both times. Rick was my service advisor. He is very knowledgeable and even pointed out two defects I had never noticed on the car (they were both covered by warranty). I had loaner appointments and Rick processed everything so quickly I was in and out in a breeze...very professional and efficient service!

I always have the most professional.. kindness. Service Advisor ever.. that is James (Jim) Ganley.. that man does everything but stand on his head.. He keeps you up to date on the service process.. because I have to wait for the service on my vehicle.. he?s the reason I would come back to leasing another Mercedes because of Jim.. A Million Thanks!

I was on my way back home from MIA to Clermont when my Benz notified me to stopped the car because of a mechanical issue. I called Mercedes Benz and in less than 40 minutes I was on my way to the Coconut Creek dealer where from the front door to the end the service was awesome amazing. On this days we hardly find good customer service, but the customer service from the Coconut Creek personal I really appreciated 💯 % I’am so appreciate of Adam Littman my service representative who was very attentive and patient with me. It was really pleasant to work with him. I highly recommend Coconut Creek dealer 4250 N. State Road 7, Coconut Creek, Fl 33073 (954) 590-3100. Xiomara

This place is very good the service is wonderful the people are very nice to the customer and everyone is ok

I always have a positive experience whenever I visit this location. Recently, I purchased a new vehicle and the process was seamless and informative. Everyone went above and beyond to make me a happy customer . Special thanks to Wade and Michael!

My car steering wheel was having an issue and they took me immediately and i was so thankful.

If "0" was a star rating option, then this autonation Mercedes-Benz dealership would be getting an O. 1 Star Rating is very generous for this poor excuse of a Reparable Mercedes-Benz franchised dealership! I don't even recommend stepping foot into this dealership!

Fabrizia was great, very helpful, patient and kind.

We recently moved to the area and had an excellent first experience getting a b service at Mercedes Benz of Coconut Creek. I really liked that they gave us a choice of levels of service and knew the cost in advance. We will definitely be returning.

I had a very pleasant experience purchasing a vehicle at Coconut Creek Mercedes-Benz dealership. The process was stress free and easy. I have to say special thank you to salesperson Joseph Anzalone, who went extra mile to help me in finding a right vehicle for me. He was very thorough and knowledgeable. Also, I have to say thank you to financial advisor Scott and the rest of staff, who helped me in process of purchasing my vehicle.

This dealership shows professionalism and kindness at all times we visited. The backup camera was inoperative. I called services and it was taken care of in a timely fashion. All questions were answered. Both myself and husband was satisfied with the services. Very happy with our vehicles. We owed 2 Mercedes SUV’s.

The buying process was good.. long but positive. Had the chance to meet the finance manager Scott who was professional and welcoming

I love everything about Mercedes Benz @ Coconut Creek, specially the quality of their customer service. I always feel within friends. They are always willing and able to fulfill all my vehicle needs to the best of their abilities!

Mercedes of Coconut Creek have been giving superb service. Especially on my Mercedes Pleasant Way RV. Highly recommend the service and thanks to Moody The service rep for such good service. Five star all the way.

they are so geatfull,they treat you with respect

I use to take my car to the Mercedes in Pembroke Pines for service, I switched to this location a few years back because of the less than stellar service at that location and have never been happier with the customer service at Coconut Creek. Rickert Brown, my service rep is always pleasant, knowledgeable and professional. I never feel like I'm being sold something I don't need. Highly recommend this location. Carla Farrell

all went well Sevices received deserves 5 stars

Good service, good advisor (Mr. Moody)

My service advisor Jose went beyond for me by getting my car checked and having all of the issues fix in my car I wanted to say thank you for all the things that Jose did for me. Thank you again Jose.

Great service,timely and my car was cleaned when I got it back.

Very good services, clean and easy facilities, good communication with all the employees at the area of the advisors with me and my wife,

As always phillip is great. We spoke the day before the car was dropped off and kept me updated while the car was at the dealership.

The best dealer. The best service. The best customer service. Thank you Liz for all your help and guidance.

I am very grateful for the excellent service that Wade provided me. The result is that today I drive the car I was looking for!

Very pleased with my service appointment (or as pleased as one can be when paying for car repairs!). Service was timely and courteous, And the car now works like it's supposed to. Couldn't have asked for more.

I brought my 2016 G550 for service at Coconut Creek Mercedes-Benz back in 2019. Besides keeping my car for over 30+ days, They had to order several exterior/interior parts that I’m still waiting for not including my cargo mat that was left out of my car when I had picked it up from service. I’ve left several messages through out the pandemic and nothing! Did I also mention the Original parts were removed & never placed back! I’ve purchased two vehicles from them so far I spent over $250,000k and this is the service I get!!

This dealer , they do a great job, I will recommend this dealer to my friends

Phillip was a great help. Very knowledgeable and answered many questions not related to our tire purchase.

Pleasant and efficient service visit. Car was returned clean and in perfect condition.

Great sales experience. The sales agent Bruce was very helpful in ordering my car and selecting the options.

Updated: 1 month later… STILL WAITING FOR REVIEW… I ordered a $80k Sprinter Van back in April. Promise date was August, but only arrived in November. Did not get a SINGLE follow up call. Customer service is a disaster… And worst thing, I ordered the vehicle with specific configuration and when the van arrived 8 months later, it arrived completely different… the solution the dealer gave me was to wait another 8 months for a new van which by the way they were not assuring it would arrive with the correct configuration. 5 month later… I AM STILL WAITING ON A CALL BACK AND A CONSTRUCTIVE SOLUTION…

They did a good job 👍

So now I'm back at MB of Coconut Creek. This time to purchase an EQS. Such a pleasant experience, and such good people. This is a complex car to learn, no matter what it advertises, but these MBCC people are with me every step of the way. Really great dealership.

Customer service was the best thanks Brittany

It was a smooth experience. Phillip my service advisor was very friendly and took care of all my need while at the dealership.

Best experience buying a car, the salesman Mark was great, prices were great and when it came time to talk to finance it when smoothly?

Service was ok advisor asked me to pay 50 dollars for tyre rotation and I thought 1 st service was free he kept saying prepaid service was no charge .

I have been a customer for 21 years, this was my worst visit for service. My appointment was to include a loaner vehicle, but my service writer decided that since the service would not take long I could wait for my vehicle. One and one half hours later my car was not ready. (That is why I wanted a loaner) when I voiced my displeasure with this situation my car was magically ready. After 21 years of doing business with them this was my worst experience. Ira Schulman Coral Springs, FL

Jose was very detailed on what my service was going to include and I was very satisfied with my first overall experience with Mercedes Benz of Coconut Creek.

Clean comfortable waiting area, courteous attentive staff. After repairs completed found that the driver side door handle had been broken by whom ever drove my car. Still waiting on a call from the service department to have it replaced.

Excelente service and they have a nice waiting area with coffee and internet access so I was able to wait for my car with no problem, great I highly recommend it.

Very professional, great service. Would highly recommend to a friend!

I've always enjoyed coming to Mercedes-Benz of Coconut Creek because they take good care of their customers. No matter how big or small the problem is they get it done in a timely matter. Rick is an awesome service advisor and I really enjoy dealing with his professionalism. He takes every call I make to him with priority and very courteous. He's always on top of everything.

Francis and the team did a great job . Was in out quickly and all work was done well. Was also informed and updated on my repairs.

Customer service was great. I had been having an issue with my A/c and my radio. They fixed the radio but couldn?t find the problem with the a/c. One thing that bothered me and another customer in the waiting area there were no stirrers for the coffee. It?s not a big deal, but a small detail that is important. This is Mercedes. I think you should get this right. There have been other issues at other times in the coffee area. Beyond that everything was great. They got me a Lyft to bring me home.

Best deals

For it to be my first Benz purchase it definitely wasn’t the best. It started out ok and I felt the finance manager Scott was basically Lucifer but in angel form. I say that bc he has a nice smile looks pleasant but all the while hitting you up for however much he can. It came to a point he didn’t even take into consideration my deposit I had already put down prior to ordering my car. I had to call them back and was like wait where’s the deposit I put down initially when I placed the order for my car..smh…well long story short I didn’t have a good experience I let it be known and someone else from their manager department contacted me and did their best to make my first time experience better in which I was pleased and appreciate it that bc I DEFINITELY wasn’t planning on returning back to that Benz dealership. I recommend going there just stay away from Scott the finance manager if you could and if you can’t definitely have your A Game bc he’s going to hit you up for all you got if u let him.

Liz is da bomb! I always look for Liz, the Service Manager, to take care of my auto needs. She is honest, attentive and informative. My service was completed at the estimated time. Really happy with Liz.

Jose Rosario was the absolute best salesman to work with. He went over and beyond, and kept us informed the entire process. It’s been two weeks since we brought our new SUV home, and he is still checking in to make sure everything is good, and if we need anything from the dealership. Michael in finance was extremely professional and pleasant to work with. We will always buy from Jose at Mercedes Benz in Coconut Creek. Thanks for a great experience!!!!

I was recently there in December for service and paid over $1,700.00. Subsequently I had to go back in March to have a panel and hose replaced as my brake fluid leaked completely out while I was driving and I almost got into an accident and had to pay $1,075.00 for those repairs. It?s unfortunate that this issue was not noticed during my service in December where I was told I had a full inspection of the vehicle done. Also, when I went to pick up my vehicle I had to wait an hour as they could not find my key. Unacceptable.

The one word that comes to mind when I think about my buying experience is: WOW!!!! Alan T. and Scott B. are so classy and courteous. I have not the least negative thing to say about the dealership. The entire process exceeded my expectations.

Joe is the reason for my 5 star review he was exceptional. Not only did he help me get in the car I wanted he respected every aspect of the transaction and explained everything thoroughly. Extremely happy with the whole process. Thank you!

Exemplary customer service

Car buying experience was excellent. Mat the sales guy was professional and accommodating.

It's my first oil change with my Honda Fit at Mercedes of Coconut Creek. Service writer Jim was great. The appointment was originally scheduled for a week before but they didn't have the correct filter so they called me before the appointment to reschedule...They were quick and didn't waste my time.

Costumer service should improve, there is no good telephone communication, when you are there the attention is good and fast.

Love this dealership! Josh Is my favorite salesman there . Very patient and knowledgeable.

Arthur was great and took the time to review the vehicle and all of its features with us. He was professional, kind and efficient! Thank you for a great experience!

Costumer service should improve, there is no good telephone communication, when you are there the attention is good and fast.

Pricey but good . Rick is the best

Mark Sawyer is a pleasure to deal with. This is the 7th car we have acquired through Mark and AutoNation. He continues to earn our buisness each and every time.

Rick, my service manager, was spot-on as usual. Loaner was there waiting for me as promised, service was done in 48 hours, and I had the loaner an extra 2 days as the tires I needed were delivered to the dealership (one of the days was a Sunday). Car was ready for me when promised by Rick via text, and I picked up that afternoon, shiny and just cleaned for me!

Great customer service.

Excellent experience with Mr. Garmon from start to finish. Great customer service from the entire team.

Thank you to the service department for assisting our customer with the key lockout situation on the 2022 S580 today. Have a wonderful day!

I purchased 4 Run Flat tires along with an alignment today. When I checked my tire pressure on the service screen in the car, it showed excessive air pressure. I called and need to make a special trip back to the dealership!

Everything about the dealership is top notch. The GM Cliff is wonderful and his team is knowledgeable and quick to respond.

Fast, friendly and efficient

Terrible experience. Sales people trick you by posting cars online that are already sold then try to sell you more expensive cars!! Do Not Trust This Dealership!!

Good customer service at car services and reliable personal attention

Good , Good , Good. Staff was pleasant and friendly. Made me feel welcome. Was good working with Joshua

My experience was beyond my expectations as a first time owner of a Mercedes Benz they made everything so simple and easy they assigned me to a particular person who I could call or text directly with quick and fast response plus they also washed and vacuumed my car without any additional charge

This start with a phone call to customer service, the young lady who answer the was great, service advisor Moodie was excellent . I will return based on this young lady and Mr. Moodie

Horrible experience service took 5 days to change radiator hose. I was not giving a loaner car I was offered a lift ride home on day 1. I was then told to find an enterprise in the area and find a rental. I made reservations on 3 went to each one to be told no car available. The rep in service that was handling my service was not upfront with me. Never call as promised. I spend too much time each day calling to find out the status of my card I had to find a ride to work . I was told the car will take another day each time I request to have a car on the last day I was told to go to the enterprise in wyles road because they do business there. I show up and no reservations or info was there. I call service and was told that a car was in front of the dearship for me. A lie. I then give my phone to enterprise rep who process a car with the only mini van as an option. This service is very unprofessional not friendly and currently not customer friendly

Very good sales person. David he was very patient mindful of our need we bought the car.

Prompt thorough service.

Jose my service advisor was incredibly attentive!!! From the moment we started to the end. Receiving a loaner was simple and fast. I love getting my car serviced at this location. Everyone is pleasant and friendly!!

Liz Berrios was personable and so very efficient. Arranged Lyft rides home and back -- my first -- while car was being serviced. Could not have been a more professional and pleasant experience. AAA+ service in every way.

I loved

If you want an issue addressed be prepared to ask 5x, and still have them get it wrong.

Everything was great. Joe was our salesman he was awesome. It was our first Mercedes and he explained everything we needed to know about the car without us even having to ask. He was extremely patient and answered all our questions. Thank you Joe!

One of the best car dealers that I have never experienced before. The service was done right timely and everything is covered since I bought the warranty package and it worths on what I paid for.

Liz was fantastic! She was upfront and honest about everything. I was in and out within 45 minutes.

Can I possibly give negative stars? I drive a Sprinter van for work delivering across the country. I have had service at a dozen different Mercedes dealerships. Coconut Grove is by far the worst. Had an 11:00 am appointment on a Thursday. Van was not even looked at until the following Monday. Was given an estimate of $10,000, which included $150 for wiper blades I had replaced within the month. Mercedes does not repair, but replace parts at exorbitant mark-up. Service rep took lunch at the time I told her I would retrieve van. Though the service manager, Brion, knew of my frustrations, he made no attempt to reconcile or even speak to me.

Love my new car! Wade and the crew was very helpful!

Very nice experience with the sales person Todand he was also very helpful

Jose was a great service advisor when I went in to replace a tire. However, not sure why the service tech didn?t put the spare tire back under the trunk, I was surprised when I opened it and there lays the spare right in front of me as I?m holding several bags in both my hands.

My service guy was Jose. He kept me updated with everything regarding my car. I called him several times and left voicemail messages. He returned every single one of my calls. That was very impressive. All my questions and concerns were answered. Best experience I've had at any Mercedes dealership.

Very professional and friendly. Was able to answer all my questions.

my problem was handled by Jim ganley is service and as always the timeliness and quality was great. jim is my go to guy and he never disappoints

Great place to go looking for a vehicle sales people are not pushy like other dealerships and they also show you around the dealership to show you there service department

Professional friendly courteous in a clean environment. Very pleasant experience.

Very precisely and very good customer support ?????..

Staff professional, friendly, and quickly processed. When discussing how my front tires are bald (2020 CLA & 13,000 miles) & I asked to confirm if they rotated my tires during my last service & oil change. I was disappointed to learn that Mercedes does not perform tire rotation during their multi point inspection or oil change unless you specifically ask for it. Expensive lesson to learn.

Angel was a great salesman with a lot of knowledge. He did everything possible to ensure that this transaction runs smoothly. I’ll be happy to go there again. Will surely ask for Angel again - Ameer

Jim my service advisor always does a great job getting me what I need for my car . My sales rep was also from this location as well so I’m never going to another Benz dealer if I can help it .

Service specialists very professionals and accommodating

I HATE DEALERSHIPS! This dealership might have just changed my mind. The service was incredible. I was charged a fare price for my service and the car was properly repaired and detailed at no additional charge. Will definitely be going back. Thank you Gonzalo Polanco for personally making sure my car was done properly.

I always get the best service at this dealership. They go above and beyond to make me feel special. It’s very important to me!

When I made the service appointment the person with whom I spoke assured me that loaner cars were provided on a first come first serve basis and the dealer didn't reserve them. I found this to be absurd and learned from Phil Moodiethat loaner cars could be reserved. Obviously, the person lied to me, and if there is a record of who scheduled the appointment I strongly recommend terminating him. Employees blatantly lying to customers does not reflect well on the culture set by management. Phil Moodie exemplifies quality customer service.

Absolutely amazing service. The excellent service began from the minute a made a reservation. My advisor, Jose was very thorough and answered all the questions that I had. They detailed cleaning of the car post service was the best I’ve had to date. They really exceeded my expectations.

Kevin is amazing. Professional, considerate and very nice. He is one of a kind and Mercedes Benz is so fortunate to have such a perfect gem working for them!!!}

Great customer service!

Great dealer great customer service.

Great service and friendly staff!

Always a great experience with Phillip. Very personable and cares about about his clients. He is the only service adviser I will go to!

I am a new Mercedes owner, and this was my first experience with their service dept. They were wonderful! On time, quick, and they went out of their way to make sure I had a quiet place to work. GREAT CUSTOMER EXPERIENCE!

Excellent customer service

amazing staff and knowledgeable service adviser Francis Jose. many thanks

Locksley Thorpe and Joe Anzalone in Sales were very professional, knowledgeable on all aspects of vehicle choices and worked diligently to ensure the car selected met all my specifications. I would highly recommend this Coconut Creek sales team and their superior level of sales service.

Service was excellent as usual. They always provide good customer service

Angel was very helpful and attentive to what I was looking for...

I had a great experience with the salesman at Mercedes Benz of Coconut Creek. David G. was very professional and communicated with me on every aspect of the buying process. He either texted me or we were on the phone chatting. He reviewed the details of the car after the purchase and help me to get everything set up on the vehicle. Then the finance department help with the final details of the purchase. I highly recommend this dealership to anyone who is looking to get a great deal on a new car.

Hassle free. Quick deal and professionally handled.

Jim was my advisor, and he was professional all the time, respond my questions and my call later. He also updated me on my car service. Thank you, good job!

Excellent service! From making the appointment, to handling the task. I'm never disappointed.

I would thank to Francis adviser for his great service, he is professional

It was a excellent service and better attention of Liz Berrios. I was very happy with the treatment, attention and service so I can fully recommend it.

The exceptional service provided by Bruce Summers.

Expensive; untimely.

I came in a mere few days prior to my birthday looking for a GLC 300 and had the esteemed pleasure of speaking with David. G. As luck would have it, the vehicle was available and even though there was a minor hiccup with showing it the same day, he assured us that it was in fine order and even had us test drive a similar model to get the look and feel. Throughout the entire transaction David G. was a true professional, not too pushy but instead with his knowledge, efficiency, expertise and honesty won me over to finalize my purchase. He kept in contact and ensured any and all queries were addressed and questions answered. He provided top class service right to the end. After the sale was complete, he continues to check in to ensure everything was going great and advised he was readily available should any further questions arise. I can’t say how much I’m truly grateful to have worked with this particular Sales Expert because my experience at MB of Coconut Creek was a seamless one. After having searching for weeks prior, David G. was refreshing. The team is quite fortunate to have him there and I hope to make further purchases with your establishment, simply because of my experience with said individual. He’s a professional, and fine at his craft. My purchase was finalized within 3-4 days just because of the service I received. Thanks again to David G. & the entire team!

Excellent service! From making the appointment to handling the problem, you will never be disappointed.

First time visit at service center. Jose, service attendant was very professional and provided information needed about my car. Thanks Jose for making me feel welcomed.

We have a very pleasant professional experience. We Would definitely recommend this dealership. Thank you Alan for all of your help !!

Engine light came on at noon and Mercedes of Coconut Grove had an appointment by 1:30 same day. In two hours they diagnosed and repaired the problem at half the quoted price. It was fast, efficient and professional. All this was really important. We were 1200 miles from home on vacation with only three days left before we had to travel to our next destination 350 miles away with paid accommodations waiting.

My experience has been more than enjoyable and seamless with the help of my representative Mark Sawyer. As I am a first time car buyer, he was able to guide me through every step in the process, as he did not hesitate to sit down with me and build the my car step by step with me, and also giving me recommendations throughout the process. My build was delivered exactly as described and I could not be more happy. With the relationship I have built with Mark, I feel confident that I have a touchpoint at Coconut Creek Benz for any questions that I have whether it be a quick phone call or text to my rep, and thanks to him and I already excited for my next purchase already! Highly recommend Mark if you do business here! -Jeff B.

My service advisor was Jim. I just purchased a new car and brought it in for a health inspection. He was absolutely AMAZING! He told me everything about my car in a way that I could understand. I totally appreciated the transparency and the service. I also didn't have issues with lengthy delays, everything was completed in a timely manner.

Went to trade my lease in for another one the staff there was very helpful. Bruce was so nice and did everything he could to make sure I would be happy with the vehicle I chose. Also Michael went above and beyond to help me out with the financing. I had no issues with them at all!

We drove all the way from Orlando to purchase our dream car from Mercedes-Benz of Coconut Creek and it was totally worth it! Anne Lopatin won us over with her assurance and honesty over the phone and David Gardner provided us with exceptional service from the moment we arrived. Scott from finance was quick and efficient. They made the process of purchasing a vehicle smooth and pleasant! We highly recommend this dealership and their team!

I’ve used this facility on two occasions to service my RV built on a sprinter 3500 / Leisure Van Unity 2019 (just spent $2k on a service B). Not really sure what has occurred but I called from out of the country made an appointment with Joyce for an error code and next day I get a notice my appointment was canceled.. . Then I called several times finally got through the gentleman said he couldn’t locate my Vin number anymore and they were glitches in the system and that my service tech Philip would call me. Never received a phone call or a service appointment and I’m driving across the country with an error code.

Mark Sawyer sold me my GLE 450 sports Benz and I couldn’t be happier. He’s not your typical sales guy, and he’s really honest and truthful. I’d highly suggest using him if you’re looking to purchase a new Mercedes.

My experience at Mercedes-Benz of Coconut Creek turned out excellently. Tod Foster covered everything and made my trade in very simple. I love the car I purchased there and recommend them highly.

I was completely satisfied with the service I received, and give them a 100 for their service department

The service manager Rick Brown was great, but auto nations of coconut creek are selling their loaner cars and leaving us with a 2 week wait to get one!!!!, that was very disappointing and unexpectable.

Alan Telakowiec, the sales person when I met him he was very Transparent honest and helpful, until the car was shipped to the dealer and final stages of purchasing. We had a terrible experience at the Merecedes dealer in Pompano, I highly reccomend him and this dealership.

Excellent service I highly recommend the Very Good Rickert Brown

The Mercedes service center was professional and had my car back to me by noon. Moodie took care of all of my needs and was extremely pleasant to deal with.

We dealt with David Gaertner. He was very professional and knowledgeable.

Liz my service representative was just terrific so I had a good experience

From the moment I brought my car in for my appointment everyone was professional, courteous and on time. I was constantly updated of the status by Jim. I would take my Mercedes to Coconut Creek for all maintenance.

Although I love cars, I'm not a fan of car dealerships and my opinion of car salespeople is vastly negative. However, during the process of buying out the lease on one of my vehicles I have come across the most attentive, caring and respectful people I've had the pleasure of dealing with: Louise Nossell, a finance officer at Mercedes Benz of Coconut Creek. That made my experience there truly pleasant! Five stars all the way! Of course, as expected of a Mercedes dealership, the place felt high end, well decorated and impeccably maintained.

We purchased a Tiffin RV built on a Sprinter chassis. Took it to Mercedes of Coconut Creek for a wheel alignment and software update. Philip was our service advisor and there were some glitches with the software update and the lane keeper assist. He went above and beyond to make sure that the update and the lane keeper assist was repaired correctly. Alignment was perfect. Excellent service and done right the first time

Second Mercedes we have bought from MB Coconut Creek. It is literally the worst time to buy a vehicle but MBCC had the best prices in FL. I drove from Fort Myers to buy from them.

Very good dealership friendly staff good vibes there , have no complaints at this location

Brought my mom to this dealership the other day. We were helped by Gonzalo and Jose. They were very kind and professional!! I would definitely recommend their services, thanks again!

Staff is very polite and helpful, the service was great!

I've always been well receive and taking care of during requested services at the dealership.

My experience with Jose was very good, he took good care of my car and the explained everything that was done.

Huge thanks to David G, Michael Kanen, and the Merecedes-Benz of Coconut Creek team on getting my wife her dream car for our anniversary! They were extremely nice, knowledgeable, and professional. I called David G mid afternoon and he had the vehicle ready by the evening. Had an issue when the deal got to the Sales Manager but David G pushed through it and made the sale happen! Michael stayed late and made the financial service part very smooth. Great work!

Huge thanks to David G, Michael Kanen, and the Merecedes-Benz of Coconut Creek team on getting my wife her dream car for our anniversary! They were extremely nice, knowledgeable, and professional. I called David G mid afternoon and he had the vehicle ready by the evening. Had an issue when the deal got to the Sales Manager but David G pushed through it and made the sale happen! Michael stayed late and made the financial service part very smooth. Great work!

Everyone was really great. David was the perfect salesperson. I never felt pressured and felt listened to. The whole process didn’t take all day, which has been my experience in the past with other dealerships(Rick Case).

Rick is the best service advisor! I’ve been dealing with him for two years now; he’s professional, personable, and to the point. He is experienced and knowledgeable. He always makes me feel like I’m in good hands with my SUav. Very happy with my GLE580 maintenance! As always, thank you Rick!

Efficient service. Car wash and cleaning was excellent

The rep, Jose, was excellent. Very knowledgeable and had a great attitude. Was very helpful.

Ann at Mercedes Benz of Coconut Creek was amazing. Courteous, kind, honest and followed through with our pre and post sales needs quickly and professionally… the whole experience was a pleasure

Kevin Alexis is my service manager. His level of service never declines. It is always a pleasure to work with him.

Great service. Lisa, my service advisor was very kind. She took me right on time and called me as soon as my car was ready. In and out without waiting. Thank you so much!

I purchased a car at the Mercedes-Benz of Coconut Creek and I really feel like I was taken advantage of at the time of my purchase and fast forward until now. The paint on my car began to look dull and discolored, I took my car to a recommended auto body shop through my car insurance company only to find out this car has been in two accidents and the auto bodywork that was was performed was poor quality and I'm experiencing the poor quality of that work. I am so disappointed that integrity and character is not required when working with the Mercedes-Benz brand.

I am generally note a huge fan of dealerships as I think they charge too much. However, our car needed to get a recall done and we felt more confident in having the dealership do the work. Upon arriving at the dealership, we met Jose, who had been with Mercedes for 17 years but had only recently transferred to this location. He immediately told us we had not one recall but five and wanted to know if we need a courtesy car. He also told us that our tires were wearing a little more on the left than the right. He recommended we get an alignment but did not push where we should get the work done. Bottom line, he told me what I needed didn’t sell me stuff I didn’t need. He came across as genuine and honest.

When you think “luxury line”, you’re automatically led the believe that the service would be in fact, superior. Sadly that was not the case with my first visit for my 2022 SUV. Imagine it’s 37F at 7:30am on a Saturday, you make it to the dealer to drop off the vehicle to replace a part that takes 10 minutes after waiting a month. 90 minutes later you get a call that the wrong color part was ordered even though a picture of the part of previously supplied for color reference. Now you’re told to come back for the car as nothing was done but “don’t worry” bc the car will be washed and topped off with gas. Show up to pick up the car, first thing that pops on my eye are all the water spots on the car bc someone watered it but was too cold for them to dry it. So here I am now at the service entrance asking for a towel so I can clean that mess up myself. Mid driving home I noticed the car wasn’t even topped off but “don’t worry” it will be done when I come back. I honestly had better service/higher competence at Honda but here we are.

Very clean, friendly, knowledgeable, and the process was very quick.

The Management and sales staff,treat you with respect. They answer all your questions. If you go in just to have a look around. After speaking to one of the staff you end up leaving with a car. Great job coconut creek team.

The staff is very professional.

Exceptional customer service. The best or nothing! This is the best MB dealer in South Florida.

Francis Jose is a terrific Service Associate. He is pleasant and knowledgeable. Texted me with updates every step of the way.

Exceptional customer service, friendly staff, and competitive prices.

They were very professional and helpful and wash my car.

I had an unexpected tire issue while driving home. Despite not having an appointment, the issue was addressed in a fairly decent manner. The service representative was excellent in the information and service provided.

Great service great everything, great facilities just great

WHEN 2 OTHER MB DEALERS SAID SERVICE WOULD TAKE A WEEK...THESE GUYS DID IT IN A DAY! SERVICE ADVISOR WAS TOP NOTCH START TO FINISH! WE'LL BE BACK!

Excellent service from Francis. He wrote to me two or three time a day to keep me inform

I spoke to my service advisor, Kevin, explained what I needed. He answered all of my questions . My car was repaired within the hour. I had a flat .

Didn?t like the fact I had wait 3 hours to replace a tire due to short of staff

Francis Jose was my advisor yesterday and he was courteous, helpful, and professional.

Had a fantastic experience yesterday. Got a flat tire, Phillip Moodie got me in right away and had a new tire put on my car. Beautiful dealership, clean, friendly and very professional. Thank you MB Coconut Creek.

Excellent customer service and sales

I had Francis as a service advisor he was great !

Mr Moodie was exceptionally helpful with my at my last service appointment. He explained in full about an issue and helped resolve it with ease. I was very pleased with him and Mercedes.

My sister's experience with this dealership has not been a good one. She had her vehicle sent to the dealership for repairs and services. What she got was poor customer service, vehicle not repaired, and lies from the General Manager Cliff Beverly. I talked to this guy personally and he assured me and my sister that he would resolve the issue. Needless to say, the technician did some patch work to the vehicle which made it seemed as if the problem was fixed. The problem wasn't fixed and the dealership is not answering our calls. Our next step is to contact corporate, BBB, and the Federal Trades Commission to report fraud and unfair business practices for starters.

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HORRBLE! The worst customer service possble. Management was fine. The sales person was from HELL! I find it very hard to beleive a man would have been treated with such utter disrespect, while he was so quick to brag about his wife being an executive for Mercedes.

My service advisor, Sidney, is very calm and dependable. He is always knowledgeable and reassuring whenever I call frantically, with a problem. Coconut Creek is my go-to dealership for service and everything always goes smoothly.

From 5 to 0 stars. Few times do I ever give any negative feedback but this has been the worse I’ve ever been treated and over the smallest things. Started with the phone follow up it took multiple calls to try to schedule a test drive after but it wasn’t “ready” after a couple of days I decided to show up. Another salesman helped me, he was very friendly, I liked the car, tried to negotiate price and after talking to the a sales manager they said can’t do it so we agreed on 3 small things as “gifts” fine. Easy sale, they said car wouldn’t be ready for a few days, I put a put a deposit and agreed to wait. Days later the car is somewhat ready, I get a call from GM to congratulate me, I show up make the purchase. They asked me to come back the following week to finish up the things they needed to do and get my gifts. A month a half later I’ve been told 10 times to wait another few days then it’s in back order, no answers. All for silly stuff, I took it upon myself to call parts department, I can place the order and it will take 2 business days or I could visit another dealer where they have it in stock. As a long time Mercedes owner, and my company sponsoring the Mercedes run I’m insulted at the level of service and follow up I received. I tried calling one more time before posting this but no answer and no call back. DISSATISFIED.

Great customer service , sales representative was very courteous and professional

Had to pay over 4k because there parts failed due to recall and I felt I shouldn't have to pay anything because if the panel hadn't flew off because there manufacture didn't properly put it on in first place I wouldn't had to come out the pocket all that money.

Service was prompt! The store didn’t have the part needed it was ordered immediately and I was notified of when it would be available to bring the car in. Rick was awesome he made sure it got worked on right away.

I drove 2 hours took look at a car the sales man sent me the wrong address he abbreviated North and had me over by the dump when I called him and asked him to send me the correct address he said no he was rude and cussing me saying my apple gps go’s was wrong this sales man Jeff Jerome is a poor representation of the Mercedes Benz dealership. His arrogance and rude disposition is a reflection on this company. He shouldn’t be employed here I feel sorry for the orderly clientele that depend on the kindness of their sales person to help them navigate to find a dealership in a big city this man is worthless and is a disgrace

work was done in a timely manner. professionalism was appreciated

Very good service very prompt

This was my second time buying a car here. The service is as always impeccable. Very trustful, reliable, attentive and responsive. They take the time to go over the financials as well as details of the vehicle. Pricing is very well situated in the market place. I did a trade in and price was also fair compared to Carmax. I would highly recommend working with Louisa Golberg and Tod Foster. The best!!

My service advisor is better than most of the service advisors from other brands heis knowledgeable and honest

Excellent customer service. Sydney was great. He was knowledgeable and professional. Highly recommend requesting Sydney!!!

Always the best costumer service

Service Representative , Rick Brown is awesome! He explained everything that needed to be performed with servicing my car. Very nice guy!

From the beginning to the end very well communication and explanation of the service provided. Paulo was very nice.

Joe was pleasure to deal with! Great dealership! Third car purchase from this dealership.

great customer service, Tod is super helpful

Jim is a great adviser. Always pleasant. Mercedes of Coconut Creek is reliable!!

Excellent car buying experience. Thank you Anne Lopatin for all your help in the buying process and would not hesitate to purchase another vehicle here. Thanks

Recently moved from another state and found this dealer and service center near my new home is Florida. These folks are friendly, and willing to assist you the minute you arrive at the center. The attendant at front actually walks you to the person who is going to ?manage? your visit. I was there a the first service and this center was able to accommodate me on the same date. The took me home and picked me up within 3 hours?.,,,,my car was ready. Awesome people make a great car dealership. Great team.

Sid at the Coconut Creek location was the best. Made my life so much easier.

The experience was great. I did not feel pressure to buy the car. They were all great, I love my new car

I want to thank you for being able to fit me in for the battery last minute. I am super happy with the service writer he was amazing.

THEY ARE THE BEST. THEY TAKE CARE OF YOU. THEY HAVE A LOT EXPERIENCE. ALL THE EMPLOYEES ARE REALLY EXCELLENT PEOPLE. AND MY ADVISOR , LIZ BARRIOS SHE IS THE BEST. ALSO THE SERVICE MANAGER. THEY MAKE YOU FEEL COMFORTABLE, HAPPY AND RESPECTFUL ALL THE TIME. THANKS AGAIN

Always have a good experience but due to the volume sometimes you get lost in the mix.

Overall a great experience. At first, we had only come to look around and ended up leaving with one of our own. Along with the great customer service provided by the staff we worked with, the friendly appeal and positive environment; leaving with a smile on our faces is an understatement. If I could go back, I wouldn’t change a thing.

Problem was not solved. Was instructed to call mbrace (Mercedesme) but solutions was reach to correct issues

Terrible service-it was an imposition for them to work…not at all what I would expect from MB…

I don?t usually rate any firm other than positive reviews but I have had three different experiences at this dealership and I will never go back. Thank god there are other Mercedes dealerships in the area.

Very happy with this Service Department at M-B of Coconut Creek. This is my third Mercedes-Benz, I’ve been owning and driving Mercedes since 2006 and I am a very satisfied customer. Also this latest model 2017 GLE AMG 43 (of my three SUV's) drives like a dream…luxurious, quiet, smooth and powerful. It has best on minimal repairs. My personal Service Advisor, Kevin A has been terrific! He gets the job done effectively and goes above and beyond every visit. I’m always pleased and impressed when I leave. I had a severely damaged tire from all the road construction around town and M-brace roadside assistance had my spare tire on in no time! The road service man was super capable, clean and kind and he told me everything I needed to know to be on the road with a portable spare tire. The dealership got me in the next day and Kevin had a replacement tire ordered, delivered (two tires on hand just in case) and ready when I arrived for my appointment. I was comfortable waiting in the customer lounge area. I was done in just over an hour and the cost of my new tire was covered due to road debris so the charge was minimal! My husband is also very happy that my car is well taken care of by Mercedes of Coconut Creek and it’s always a positive experience. Overall fantastic experience to share, pleased and grateful.

We are a Benz family and MB of Coconut Creek has been our service facility of choice for the last 4+ years. I recently had my new GLE in for it's first scheduled maintenance. As usual, everything went smooth - from the ease of getting a convenient appointment, the drop off, the length of time required to complete the procedure, to the return of my freshly washed and vacuumed vehicle. Kudos again to Kevin (my service advisor) for his continued attention to detail while dealing with my GLE and our other vehicles over the years.

The service could not have been better.I did not feel rushed and all my questions were answered. The best part was I was told that if I have any questions after I drove away that they would always be answered.

The service tech was very professional.. polite I would definitely recommend

Service on MB AMG Tried more than 3 times and dealer has no idea how to fix problem , promised a call back to reschedule, so far no call. Totally dissatisfied. Don?t go to this dealer . Bad service

Service handled professionally. Service personnel Moodie made it seamless.

I was shopping a new car which is out of inventory. The sales kept updating me the availability in the first place. Eventually I?ve got what I am looking for in a short period.

I recommend everything about Mercedes Benz service was A 1

Services are great. Service representative was kind and courteous.

The experience was great. Tod and Locksley was a pleasure to deal with

Bruce, maybe salesman was friendly and helped with the process from start to finish

The sale man Josh is awesome

My experience with buying my first car from the dealership 2014 mercedes C250 was a great experience. Jose Rosario helped us and made sure all our questions and needs were meant on every agreement. As far as some of the issues we had after the purchase we was concerned on the 90 days warranty due to 1. Cigarette lighter was not working 2. Front bumper damage 3. Few scratches on the vehicle 4. Still waiting on reply for vehicle license plate and service. But overall sales service was a great experience and would refer family and friends.

Good service🦹‍♂️📞🇺🇸 i will go again any time

Determined that warning light was not critical and ordered replacement.

Went in for my B service and received excellent attention and care. Rick, my advisor, was great and made sure I was properly taken care of.

Manager Natalie and Sales Parson Rashad - were absolutely great and made Buying a car Great Experiance !

The work was done in an acceptable time. All personnel was helpful. We were treated well.

Absolutely the best service we've ever dealt with, super friendly staff, courteous, and very accommodating. Our rep Liz is phenomenal & helpful can't say enough about her!

Thumbs up experience at Mercedes-Benz of Coconut creek dealership!!

The level of service I received when I brought my car in for a recent servicing is 5 stars thanks to a service manager who provides personalized, professional, knowledgeable, and caring attention and delivers excellent results.

I had a good experience in dealing with their service personnel and the replacement part was installed in my car. Kevin did a great job and was courteous and knowledgeable.

Very good experience. People are very attention. Very polite.

The facility was on time and the repairs were done very well.

I have an appointment at 9am and got there 10 minutes early, I was waiting for more than 1 hour to see somebody and received my car at 5 pm to do a simple oil change. Not really a good take care.

Rick brown is the best Service advisor, allways tries to help his customers and understands the issues

Bought a new Benz and since it was late the salesman (Jose) at the Coconut Creek location stated to call him to schedule a review of all the features of the vehicle. After numerous call and left VM no calls are returned. Horrible customer service and will not do business with any Auto Nation dealer.

Bought a new Benz and since it was late the salesman (Jose) at the Coconut Creek location stated to call him to schedule a review of all the features of the vehicle. After numerous call and left VM no calls are returned. Horrible customer service and will not do business with any Auto Nation dealer.

My 2018,Mercedes 450 convertible, is a disaster! It has been in service to have various issues addressed. The issue with the driver?s side seat not automatically going back to where it was scheduled to do so has been going on for approximately 18 months. It was in a week ago, and still not fixed. Called Mary Donnell, head of service several times about the problem still not being fixed. It has been over two weeks and I still have not heard from her. I also called Cliff Barnes, the head of the dealership, twice and left messages. He also has not returned my calls. I called Mercedes customer service and told them I was returning my leased car since Mercedes can?t fix the problem, I recto pay for it any. Their service is just awful.

Salesman are very friendly and helpful.

Wasted a morning there. My car was on recall and for what ever reason the car could not be repaired. New appointment for the 15th 9am. Hope it gets done!

Excellent service when waiting on your vehicle

James Ganley service writer is great. He takes care of you and solves all the cars problems .

Typically a car buying experience is stressful. This by far was the best car buying experience Ive ever had. Fast efficient process and I was offered a very good rate without all the haggling.

Outstanding. Sales rep Joe was more than a sales person. He took the time to inform us the options and the different between each Mercedes. He went out of his way after I bought the car to ensure that I understood the whole operation of the car. I strongly recommend him and the dealership. Ask for Joe, you won’t regret it!

Kevin in the service department is such pleasant and helpful person.

Excellent service in every way. Thank you !!!

CORAL SPRINGS SERVICE PEOPLE, ALL INCLUSIVE, ARE THE BEST. NICEST PEOPLE AND FRIENDLY, COURTEOUS AND HELPFUL; THEY ALL HAVE A GREAT ATTITUDE !!! THANK YOU !!

Thomas is exceptional service advisor and i feel that most dealers should send there advisors to Thomas to learn customer service from start to finish Thomas did everything correctly very respectful and understanding , made me feel more than a client i will be servicing my vehicle only with coconut creek

Excellent as always. Great staff, knowledgeable and helpful. Rick B. is a great service representative.

Very nice transaction on the sale of car I purchased. Wonderful personnel.

Great experience, in and out quickly into a new Mercedes. Previously bought a Mercedes and was time for a new model.

Good Evening, Thank you for your recent service on my Mercedes Benz. As usual I’m never disappointed with the amazing Customer Service received, from the phone call received to remind me of my service. When I arrive I’m always greeted with the Best Care from the sheer courtesy of the staff and most importantly my representative that has taken care of all my car needs for the past 4 years Mr. Rick Brown. Mr. Brown exemplifies the knowledge, professionalism and Customer Service like no other I have dealt with. I’m extremely grateful for his care and representation of Mercedes Benz of Coconut Creek. Just like the commercial says The Best or Nothing, that’s how my experience is each time I visit Mercedes Benz of Coconut Creek. Thank you again I’m always very satisfied with the service I receive. Kind Regards.

Mine was a small job but they treated it as they would a complicated one. They were understanding, quick, friendly, and helpful. Couldn't ask for more.

Really pleased with the service. Kevin’s the best service representative. Thanks

Good review of A service by Philip Moody. The battery replacement was under warranty. He also informed me that I needed a right rear tire replaced. In response to my questions about a written notice, Mr. Moody explained that : The NHTSA recall on C300 component is only “pending” and not open- no dealer action is possible at this time.

Service was wonderful and I was treated with respect. I was told what they would do with my car and what was done after they examined it.

I have use the Mercedes of Coconut Creek for many years To meet by needs. You get service with a smile, a good listen ear for the service personnel. You get excellence not quality hat off for Lisa, Braydon, And the Big Boss Mrs Mary I am still driving my 2009 that look like a new shiny penny Little Baller ( EP) Need to be like the air port upper deck drop off and bottom deck pick-up

Your review . Very good dealer, nice service and availabilty of new and used vehicles

My service advisor Phillip Moodie, My car was ready on time! I recommend him!

Good service, nice staff, clean facily

Please avoid this place for repairs , was told my car was perfect , then later was told via email that I needed to have certain services done . Huge liability and huge risk . No Beuno

A major issue is still not resolved. Seems like everyone is passing the buck. Maybe someone will step up to the plate.

Customer service is great at this location. My only issue was that the cleaning of my car was poorly done

I would recommend Phillip Moodie everyday !!! He’s best service advisor , period . Very knowledgeable. He’s not just a person sitting on a computer, he knows his cars. For that reason I would recommend him above anyone. Unfortunately that’s not what I would say about his management. Every time he needed to bring a concern to his manager, he was blown off. As a customer I find that disrespectful from a management standpoint . Phillip Moodie is the only reason I would go back to that dealer for service.

Great dealership. Service is impeccable. Rick is a terrific Service Advisor.

I was not planning to purchase on this visit, but Joshua Garmon, our sales agent and Michael Kanen, the finance Manager were outstanding. My wife and I explained to Joshua that we had driven a GLB as a loaner while our car was in for service and we had enjoyed the vehicle. Without pressure, we sat and discussed this car as compared to other SUVs and decided this was the car that would work for us. We had some requirements for the exterior paint and interior color that we preferred. Joshua excused himself and when he returned, he was driving the SUV that we purchased. It was what we had discussed and after a test drive we knew it would work. When we returned we Had a meeting with Michael and we worked finance terms out that was agreeable with my wife and me. By the time we were leaving in our new car, I felt that we had somehow discover new family members. I would also like to mention our Service Rep Lizzette Berrios, who was helpful it’s questions e had about the car we were having service. Her answers helped us decide to consider moving to a SUV. I can say, although I realize it was a business transaction, my wife and I were made to feel very comfortable as if visiting with ‘Old Friends’.

As always the service was excellent. My Service Rep Liz was professional and explained what service was required based on MB Guidelines. I asked her to check the mirror turn indicator and a flood lamp and she did and got back with me with the information I requested. Unfortunately, my husband and I had decided to purchase a SUV and traded the car. We are loving our SUV...thanks Mercedes Coconut Creek.

Mary is always great! She handles every issue I have without any questions

Had my 1 year service done here on my first Mercedes, decent price and exceptional service, my service advisor was Amiee and she was awesome!

Rick is an Awesome Service Provider! Always tries to do what’s in the best interest of the customer!

Jim Ganley is the best and shows that he cares about his clients by leaving no stones unturned. A good and honest man

Had my 1 year service done here on my first Mercedes, decent price and exceptional service, my service advisor was Amiee and she was awesome!

They have excellent customer service! I know I will be well taken care of when I take my car here.

It was completed as scheduled

Liz was very good but was hampered by my insurance company.

Unprofessional customer service at Part Department. Horrible experience with Megan a customer service representative at Part Department. Very bad attitude and unhelpful. Absolute terrible experience at this particular Mercedes Benz location

Great service! The service was great! Great service!

jim,my service writer, nice and knowledgeable. enjoyed dealing with him

Very nice would recommend to people quality service

Can’t say enough about the personalized service we received. Sid Stewart is our guy and he is the best. Walked us through every step of the way and ensured we were aware of everything that was being done. Would recommend him to anyone who is interested in owning a Mercedes Benz.

Great customer service. Everyone in there work as a team for the best of the customer which the process easier.

Great, friendly service. Jim Ganley; my service advisor is A

Service dept......best of all Mercedes dealerships I’ve used!!

I have been going to this location from 2016 and for the 1st time I feel unhappy with the service. On Monday 2/8/21. When I got the call that my car was ready, I head over at 3 pm only to be told they are redoing the car alignment as they don’t like how it feel. I waited and got the car drove right home. I work from home so don’t drive much however we drove it on Thursday night and my husband said the car is vibrating. I took it back to the dealership on Friday 2/13/21. Waited until 3pm to call and was told I need engine and transmission mounts. Absolutely noting was wrong with my car before my service on Monday. I don’t even drive it often do to working from home due to Covid. I truly feel they did something to it. Why two alignment? I am still waiting on my car and it going to cost me 1,800.00. This is just not right in every way.

I am definitely recommend Mercedes Benz of Coconut Creek, Rick Brown is an amazing advisor and always make your experience more enjoyable. Thanks Rick for always being there for us!!! Chef Roy Riera

Great Service, great people

Paradorn Albert Sumner is a nice person who help me to get the wonderful deal for the C43. Connected him in the morning and went to test the car. I offered really low price for that, but Paradorn sill tried to help me to get deal! Thank you Paradorn. I will recommend him!

The best car buying experience period. Sales associate Jose and Manager David were very helpful and courteous very caring people to deal with.

They were courteous, helpful and friendly.

Dealer overcharges for repair pricing. Parts and labor. Always takes too long for repairs. Never has parts in stock.

Brion and his team provided impeccable service! I would rate the efficiency as five star service!

The Service at this dealership is absolutely the worst. The car was delivered in a terrible state. The service manager is always argumentative, and the vehicle still in need of repair, and was was not even cleaned properly on delivery.

RICKERT GREAT SERVICE ADVISER RASHAD GREAT CAR CONCIERGE

Great customer service and prompt attention to detail on repairs.

Fantastic Service! My car always purrs after maintenance. Ricky is a pleasure to deal with.

I was not satisfied with the service at all

Sid was up to his word. The car took exactly the time he estimated. He is very professional and knowledgeable. The car was received in perfect shape. Every other person in the facility was good hearing them dealing with other customers or with themselves. Just a little friendly remark, and due to the drastic increase in Mercedes owners, that it is about time the facility gets a facelift. (not sales, just the service area).

All good and followed Covid protocols. Would recommend

GO SEE ANNE! she is amazing and makes the process so easy. She was extremely helpful and knowledgeable. I’m very pleased with my experience here at Mercedes Benz coconut creek

Rick my service advisor deserves 5 stars , but the dealership itself deserves 2 for their lack of customer satisfaction

Excellent service and great people taking care of you and your car

Can’t believe your price for repair was THREE times more than another service center who did the same job. ???

James was great on getting the car signed in and managing the airbag recall, perfect.

Excellent Service ! It is was a smooth and pleasant experience

Very professional and friendly associates! Car was completed on time for service scheduled and clean. Thank you!

Anne was very professional, informative and made the whole car buying experience very enjoyable. The car is awesome thanks Anne

Service Advisor Rick Brown is the best, he usually gets me in and out timely and also ensures all repairs and services are done to my satisfaction. He actually listens to his clients.

Liz took excellent care of me and my GLA 45 this weekend. Rick took great care of my wife's GLC 300 this weekend. Always great service!

Great service and follow-up. Amy is a terrific manager; keep me informed throughout and got a spotless car wash too

Excellent my advisor was Liz Barrios. And she is the BEST. ??????

The service experience is always pleasant. The repairs are done right and the timing is as promised.

My second attempt was very good the first visit was very much turn off due to management.

I HAD A GREAT EXPERIENCE WITH RASHAD MY SALESMAN. THE CAR DRIVES BEAUTIFULLY. I LIKE THE RELATIVE CLOSENESS TO MY HOME,OF THE DEALORSHIP, .WHICH IS VERY IMPORTANT. RASHAD KNOWS HOW TO EMPTY AND CLEAN THE COFFEE M AKER . WWHAT MORE CAN YOU ASASK FOR?

The Service at this dealership is absolutely the worst. The car was delivered in a terrible state. The service manager is always argumentative, and the vehicle still in need of repair, and was was not even cleaned properly on delivery.😧

Wow this is an amazing dealership! The service I received was excellent. I scheduled a time to see my vehicle and had a great conversation with Tom. He was very professional and provided me with a few times to visit the dealership the next day. I was very excited and couldn’t wait to checkout my new car. On the way down Tom gave me a call. He just wanted to let me know that the car was ready and he had everything prepared for us to go on the test drive. I really appreciated his thoughtfulness and thoroughness throughout the whole process. I’ve never had a better car buying experience! After we worked out all of the details, I began the purchasing process. It was very late that night but everyone was willing to wait before closing down the dealership. I was super thankful for Michael Kanen as well. He made the purchasing process as smooth as possible. After everything was complete, Tom was there to ensure that my wife and I were happy. He did such an amazing job and I’m so thankful to have worked with the professionals at this dealership.

Wow this is an amazing dealership! The service I received was excellent. I scheduled a time to see my vehicle and had a great conversation with Tom. He was very professional and provided me with a few times to visit the dealership the next day. I was very excited and couldn’t wait to checkout my new car. On the way down Tom gave me a call. He just wanted to let me know that the car was ready and he had everything prepared for us to go on the test drive. I really appreciated his thoughtfulness and thoroughness throughout the whole process. I’ve never had a better car buying experience! After we worked out all of the details, I began the purchasing process. It was very late that night but everyone was willing to wait before closing down the dealership. I was super thankful for Michael Kanen as well. He made the purchasing process as smooth as possible. After everything was complete, Tom was there to ensure that my wife and I were happy. He did such an amazing job and I’m so thankful to have worked with the professionals at this dealership.

Very efficient, safe experience Mr Sawyer was very helpful in all aspects of the lease turn in and new purchase

Coconut Creek Mercedes always goes above and beyond to be accommodating , as does my device advisor Liz!

Mr. Joshua Garmon is the best. There was no pressure. All one has to do is to say what exactly is it that they are looking for and he will get it for you. The experience was unforgettable. Mr. G. makes me feel comfortable to spend all of my money at that location. The team was also great.

Had one tire in stock so I made an appointment and went right over. Took 4 hours, but was glad to get the replacement because these ?run flats? cannot be repaired, even for a simple nail.

Rick Brown has been my service advisor for approximately 2 years. He has always been professional and helpful.

Wow this is an amazing dealership! The service I received was excellent. I scheduled a time to see my vehicle and had a great conversation with Tom. He was very professional and provided me with a few times to visit the dealership the next day. I was very excited and couldn?t wait to checkout my new car. On the way down Tom gave me a call. He just wanted to let me know that the car was ready and he had everything prepared for us to go on the test drive. I really appreciated his thoughtfulness and thoroughness throughout the whole process. I?ve never had a better car buying experience! After we worked out all of the details, I began the purchasing process. It was very late that night but everyone was willing to wait before closing down the dealership. I was super thankful for Michael Kanen as well. He made the purchasing process as smooth as possible. After everything was complete, Tom was there to ensure that my wife and I were happy. He did such an amazing job and I?m so thankful to have worked with the professionals at this dealership.

Fast in & out very good service

Very proud and professional , I would recommend my family and friends the dealer was ever thing they made me feel so special. Mercedes for life. Happy new year?s

Very knowledgeable staff. The entire process from introduction to finalizing and signing off on deal.

The answer are quickly, you personal es very good and the service excellent. I'm very satisfied.

I have had my car detailed 2 times and everything the care looks like show room quality. The service tech Kevin takes care of the details and the time frame of waiting for my car to get finished is great, a couple of hours and it is done and ready to go. I will surely take my car in the to service department when it is ready to be serviced.

Professional and courteous service.

Service was on time, the waiting room was clean and spacious, my service rep is friendly and thoughtful. Overall, the process is easy and convenient.

The service department is second to none!!!!

Very helpful and efficient got my car back the same day

Excellent Customer Service , great associate that handles all my issues at dealership Mr. Rick Brown. He is an awesome employee that well represents Mercedes Benz with great Customer Service and amazing knowledge of the dealership, well versed with all the automobiles and accessories.

Worse service we have ever had. Brought car in for service in August. Took 3 1/2 months to get the car back, because they claimed the parts were coming from Germany, only to bring it back because job was not completed. Can't get anyone to pick up the phone, on hold for 20 minutes, finally got someone on the phone and they can't help us. DON'T GO THERE

The ease of service. The friendliness of the staff. Fabrizia our sales person and Michael our finance person were simply the best.

The best experience purchasing my dream car! Thanks to Constantino Georgudis, he was very professional and patience, I highly recommend him and Joe my financial advisor at the Mercedes-Benz of Coconut Creek 🤗

My former location that provided service for my vehicle pales in comparison to the Coconut Creek dealership. One aspect that stood out was the intricate detailing of my Mercedes...wow! I'm thoroughly statisfied!

Friendly and attentive. Kept me informed every step of service

I was very satisfied with customer service and the thorough work that was done on my car. The rep. was very polite and attentive to detail. He guided us to the best service plan for my car and we were very satisfied.

Good service and detailed explanation,.......................................

Service rep Rick was as usual quite helpful in the process of servicing my car

The explanation of the damage regarding the tires was not satisfactory, even more considering that I had to be there for three times to no obtain a satisfactory solution

Dealership was open conveniently early. Although, it was not a attendant to confirm your appointment and receive your vehicle .

My tire was running low so I stopped at dealership to get it fixed.

I had a great service experience working with Sidney. The dealership was able to take my car in the same day as I called and Sidney provided excellent customer service.

Everything was excellent very happy, place was very clean, all personal very knowledgeable and understanding

It was my first time. I went to get my passenger side airbag replaced, because of a recall. I would recommend this dealership And I will visit again.

Excellent service! Excellent quality work for a difficult issue!

Excellent service representative, Paul always makes sure visiting the dealership is a good experience

It was a good experience. Thanks Coconut Creek Mercedes.

The staff is very friendly and extremely helpful. They really go above and beyond to make sure that you are taken care of. Will definitely visit this store when I am ready to upgrade to a newer model car.

This is the first time this dealership has disappointed us. We made arrangements to purchase and install a tire. No one had this tire in stock. They told me they would get the tire and they would be ready for me at 1 pm. Got there 1:20pm. Waited 2 hours, sales consultant came out and told me another 30 minutes. I told her that it doesn’t take 2 hours to install one tire, and it was obvious to me that they were unable to install one. I took my car back. Manager came and apologized to me, which made me angrier. The tire in question went flat after it developed a bubble on the sidewall, it had 5800 miles and was 1 1/2 years old. I drove it on flat, after all it was a run flat tire. Dealer could have said, we are sorry for delay we will give you a loaner and deliver you car when ready. Instead I drove home in an unsafe condition, had to have a flatbed truck take car to Tire Hut, and buy 4 new tires, because this tire was unavailable. This cost $2000. This was a relatively new car, which we bought from this dealership. This was the 2nd ($100,000) car we bought from this dealership and my last. I’m very angry. This dealership did nothing right, and actually allowed a dangerous situation get out of hand. Than walked away from it. The original tire was defective, we should never have driven on it. Dealership is100% wrong here. With no way to make this right. We are so angry we don’t want this car anymore, and don’t care if we ever drive a Mercedes Benz again.

Anthony have zero customer service skills. I’ve read another review that he did the same thing to another customer. Had my car the entire day into overnight didn’t call me to say what was the issue. He made another appointment for me to leave my vehicle and put me in a loaner. I overheard them saying that they don’t have any then blame it on my insurance. Unprofessional and a waste of my time!!

Overall, the experience was on point from the wait time to the work done.

Service was great, thanks Liz. Airbag replacement was done quickly, Thank you

As always, all levels of service were great from making the appointment to pick up

I was treated like family. Car was ready as promised on time.

The service was great once they received the part to fix my car. The piece did take sometime to come in .

I have purchased/leased 5 cars from this dealership since 2012. I have been pleasantly surprised by the attention, service, and professionalism demonstrated by them.

I have been a customer (service and sales) at Mercedes Benz of Coconut Creek for many years because of the way they take care of me and my cars! Paul Santamaria has been my service advisor all these years - he is knowledgeable, sensitive to my needs as well as my time and is always honest and trustworthy. Brion Fitzgerald- service manager - is always on top of things and is delightful to work with. I strongly recommend this dealership and it’s service department if you want excellent attention to detail as well as superior treatment and experience!

Kevin is the Most respectful, considerate, and honest human at the dealership. I can’t express how much I appreciate him for all he has done for me and has made my car experience a phenomenal one. He is the reason I will continue to do business with Mercedes and once again I hope that he is appreciated beyond words.

Super friendly staff. I was made to feel like an uber-valued customer!

Friendly staff. Had a great experience.Rick made me feel like I was part of the family.

Great service, efficient and Rick was easy to work with.

Walled Mr Brown got me in the same day serviced car.

Excellent Service. I was taken right away and the repair was exactly what I needed