Recent Reviews from Mercedes-Benz of Coconut Creek

Bruce Summers helped me with getting a new SUV. He was very professional, helpful and easy going. He checked in with me after getting my new SUV to see how everything is going. I’m glad Bruce helped me and I would recommend him to everyone. Thank you.

Sold my car here to auto-nation, staff was great, took a few hours to get payment approved from the home office which was a bit frustrating but was end of month on a weekend and home office was very busy.

Excellent customer service. This experience was very personal with the service department. I felt that everything I needed was provided with compassion for my needs I purchased the new EQS and still have a lot to learn, the service technician came outside to explain things to me that I might be able to properly use the car. That made me feel as if, I was apart of the Mercedes family. Thanks for your hospitality it was exceptional

Beware of the crooked service department. My wife took her car in to have a battery replaced. They quoted her over the phone before arriving, and changed the price to a higher amount when she arrived (to over $420). Having no choice she proceeded. They replace the battery then they come back to her and tell her it’s not the battery, it’s the fuel pump and the car which was jump started earlier now wouldn’t start at all. Trying to take advantage of her, they tell her the replacement is $3000. She tells them to remove the battery from her car and she will tow it to our mechanic. They do it and then come back and change her $143 for labor? Again the car jump started just fine earlier with the old battery. How did replacing a battery kill the fuel pump? Or are these rip off scammers just taking advantage of a lady needing to have a simple battery replacement done. They are a stain on a luxury brand and have lost our business now and moving forward.

Outstanding service experience.Very professional treatment from my service advisor Phil Moody. Always a pleasure to deal with.He is a very caring person about his work.

From Salesman to Service this experience with the new EQS electric vehicle has been amazing. They have made my experience thoughtless. Thanks for your hospitality it was exceptional. Great car! Great People!

I enjoyed my experience with Mercedes Benz of coconut creek Jose Bojos took great care of me and my car, he even made sure i had transportation home while i waited for my car to be serviced. It was truly a luxurious experience.

This experience was wonderful, my service advisor Adam did a phenomenal job along with their tech that was working on my vehicle. They were efficient and a sufficient amount of time.

Thank you to Jose my service advisor for your quick assistance in helping not once, but twice in two months, when my Mercedes’ had to be towed to your dealership. Jose went above & beyond! Great employee!!!! 🙏🏻

Everything perfect I’m very happy with my new car

VERY PROFESSIONAL, GOOD SERVICE, AND FAST DIRECT ATTENTION.

I had a warning light flashing while we were driving and this dealer was the closest to where I was. We pulled into the dealership and the service department was extremely helpful in getting the situation dealt with and having me back on the road very quickly.

I purchased my 2019 GLC 350 Coupe back in 2020. No issues with the vehicle and the salesman was great! Ice brought my vehicle for service 3 times and each visit has been seamless. My last visit was 8/04/22 and I worked with a Phillip. I have no complaints. My car was ready in record timing and my bill was a bit cheaper than anticipated.

Update: stay far away from this company and the following people: Arthur Dilworth Jr and Michael Kenan and the manager Jeff Thorpe sold me a car with Veritas global protection - the highest protection does not cover even basic towing or rental cars like they confirmed it did. Be wary of the insurance they sell you. After one week of owning the car and it rained outside it was leaking in my car as I drove - they never fixed this but kept promising. Now two weeks later and the entire engine overheated. They sold it to me with zero engine coolant inside. They told me it passed every inspection, but they didnt see a leak in the roof or a problem with the engine? Not sure how Mercedes of coconut creek and AutoNation could sell a faulty vehicle to someone. They ask me to contact their managers who tell me I am stuck with it and they cannot help. I literally paid over 20k to drive a car for a month and not have it again. They are terrible. Be very very careful with these people and this company. Always ask for the service report that they checked the vehicle before you buy it, they say they check them but may refuse you a report because they don't check or clean vehicles before selling them. They told me they cleaned the car before and I found the previous owners school IDs in the back pocket of the seats. This is the worst company and the worst people.

Everything was seamless and convenient

all good thanks

For service is good but for sales autonation is worsed company to deal with it.

I brought my SUV in for a B Service. It was very clear from the start thst my experience would be great. The service team was very attentive. They explained the process and made everything essy and seamless. Thank you mercedes benz of coconut creek.

Coconut Creek Mercedes has a very Professional Service Staff. I am very satisfied with the Service provided and appreciate the Great people working to resolve my Service Issues. Thank you !

Follow up for topping up coolant because I got an Alert from car was good advisor was prompt and was over in no time .

I was completely satisfied with my entire experience at Mercedes of Coconut Creek. Our service advisor Adam Littman was really awesome. He came out to greet us with a smile and his follow through was 110%. He was able to get a warranty issue taken care of that is longstanding. He called me at least four times and when I picked my car up it was sparkling clean!! What a great experience. Thank you Adam

Philip Moodie was excellent and very helpful every time I bring my car for service. Thank you!

Phillip Moodie has always given us EXCELLENT service in every visit through many many years.

I arrived on August 4, 2022 at 9am (after a 40 minute drive) for replacement of tires on my 2021 Mercedes. I was informed after waiting for a period of time that the tires were not there and that I should return on August 19 to have my replacement tires installed. No Mercedes customer should ever be treated in this manner.

Wade and Angel were very professional. Wade gets a little cranky but he's earned it. These sales reps must make an absolute killing because ALL of them were sporting gold, diamonds, high end clothing. Good for them.. the place was popping, lots of deals happening. We didn't get a Benz but a nice used suv and it was in great shape.

MB Of Coconut Creek was able to get my car in the same day and repair/replace my battery. Very fast and Rick is always friendly. I prefer this location over others.

I went to the dealership knowing exactly what I wanted. I have A1 credit and cash. I met David G there and choose a car. I ask for them to run my application with my business through my bank. They did not know how to search my business so so showed them how, and told them do not run my credit for any other banks and only business. Because it took a while he asked me to run a credit app with me solo, I said no. I left the dealership and got a notification that my credit was ran again. When I came back the next morning they had both applications approved and David gave me a fake apology. At this point Scott tried smoothing things over. He switched the deal back to a business purchase. Prior finishing the deal I asked for the spare tire and safety kit and David said he would get them for me. Haven’t heard from him since after I sent email and text. And when I notice the top of the vehicle had oxidation he said they can take care of it, then said call using my warranty instead. The blatant disrespect of running two applications on my credit even when he ask me desperately before could they since they haven’t received a response, he still didn’t manage to give me the treatment I deserved. I’m looking to purchase a few more vehicles but they played it all wrong with me. And I stayed pleasant the entire time.

Jim is a pleasant guy to work with. Very helpful very humble and a true gentleman. Service was in and out exactly as he promised

This is one of very few service dealers that has greatly improved the customer service you expect when owning a Mercedes! Job well done and this starts at the TOP and most importantly with the service writer who is always running around trying to do a top notch job! They seem to have a pulse to what is happening and how to ensure the customer is treated properly and informed of vehicle status! They aren't looking to rob your bank account for service that isn't needed! I can actually say I trust them (WOW!). Good Job!

Kevin at Coconut Creek Mercedes-Benz was so proficient. I took my car in for routine service, but did complain that my ride has been off. Later in the day he let me know what was off and got it all taken car of, even things I didn't remember I needed to ask about, Kevin did. My battery had been stalling but forgot to mention it. Thanks to Kevin I don't have to worry about that again. When I called to inquire if my vehicle was ready, Kevin mentioned they just needed to test drive. Then I got the call that it needed another tire and it should be like new. Sure enough when I picked up my car it did ride like new. The technicians did whatever was needed to get that ride feel back. You pay for what you get at Mercedes-Benz of Coconut Ceek. Thank you to everyone help my service go smoothly including Deanne at the front with my loaner. I appreciate the service!

Thank you Philip and Todd !

This place is very good the service is wonderful the people are very nice to the customer and everyone is ok

Awaiting a call from the sales manager Locksley as I type this. I inquired about a 2012 Mercedes e350, that as of this moment is still on their website, I was told it was available via email at 6:46pm, they close at 7. I make the trip over to the dealer this morning , I was there slightly before 9am when they open, I checked the car out, I called the dealer while I was doing so and said “ I’ll buy this today”! Salesman David walked me in the dealership, sat me down, and said “sorry one of our salesman is buying it. What kind of business is this? Sounds like some shenanigans! I will follow up with this review when the sales manager calls me back.

I emailed this dealer about a 2012 Mercedes E350 that was on their website, salesman David got back to me promptly at 6:46pm saying this vehicle was available! Keep in mind they close at 7pm. I drove to the dealership today and got there before 9am, which is the time they open, I saw the car in the lot so I checked it out, at 9am I called them and said I was outside by the car and I wanted to buy it right then and there! Salesman David walked me into the dealership , sat me down, took my license and made a copy, comes back 1 minute later and says sorry one of our other salesman is buying this. Wait what? I’m offering to buy the car right now! I left a message for the sales manager Locksley , so I’m awaiting a callback to see what is going on here. If the GM Cliff sees this I’d like to have a conversation with him as well.

Very wonderful a in and out procedure getting my car service thanks to James aka Jim and the team at Mercedes Benz of coconut creek

Junior was very kind and helpful. Resolved my situation satisfactory and professional

My vehicle is like a brand new car after my service. Thanks

I am always satisfied with service at MB Coconut Creek. They are pleasant, efficient explain all options and assist in making the best decision to ensure a long “life” for my vehicle. Car is ready when promised.

By far the easiest and quickest car purchase of my life.

I want to thanks the staff especially liz For the good job for taking care of my van while I was in service thank you very much good job

Great customer service as always. I went there on Saturday to purchase my lease and it was the best decision. Thank you Louisa and Joe for all your help!

They were awesome and was able to get my a/c fixed quicker than expected. Always get amazing service here.

Great experience overall. Took my vehicle for a service recall campaign. They took care of the issue very efficiently.

Orders were fantastic. I arrived earlier than my appointment and they still got me done in a timely manner and explained everything. Also washed my car I was extremely happy about that !

Great and friendly service members, I got my loaner in no time and my final invoice was about $400.00 lower than advertised. Definitely will be back for the next service at MB of Coconut Creek.

Service was prompt and professional.

My first service at Coconut Creek Mercedes was 5 Star. James Ganley greeted me at my car when I arrived at the dealership. A nice welcome and first impression as this was my first service at Coconut Creek. He obtained the necessary information on my vehicle and we proceeded inside. The first service options were reviewed with me in detail and I made a selection. The vehicle was ready sooner than promised and Mr. Ganley took my payment at his desk. I appreciated his attentiveness and professionalism. Thank you for a great first visit to your dealership.

Great customer service by LIZ BERRIOS Great follow up

My Service Advisor Liz is always very helpful. Overall a great experience.

This company charges misc. charges without explanation. They gave me a price over the phone and when I drop the car off. But when we went to pick it up, the price was higher. Be careful!

I am pleased with the service on my car .

easy and honest to deal with

This dealership was a pleasure, they were prompt, courteous and attentive! I would definitely recommend them !

I had just left the FLL Airport and got a flat tire at 1am ..Yeah! I had to get a hotel room and deal with it in the morning as i live about 100 miles North of Fort Lauderdale. I called the Pompano Mercedes Dealership to get my tire fixed and was greated by the rudest child who hung-up on me 2 times (CHRISTINE ) Who ever owns that Dealership should Fire Her Immediately. Needless to say I will Never Buy a Car at that Location. I then called the Mercedes-Benz Dealership in Coconut Creek and it was night and Day....Wow what a Difference! I called and was immediately connected to someone whom confirmed they had my correct run-flat tire size. I drove to the dealership w No appointment and was quickly helped. They had me out of their and on my way in no time. Great Customer Service,Great Exucution....Well done!

It was a great experience, the Service Advisor explains exactly what was wrong with my car and the time it took the mechanics was also excellent service as well...

Seemless end of the lease buying process. I called the dealer to buy my car at the end of the lease and they provided a smooth process. From the first call, the process was full of transparency, the finance process ran very smoothly and they kept their word at all times. What they said was what they did. Great experience!

Great service from this center!!! Thank you Francis!

Service was done in a timely manner even though I didn?t have an appointment because the warning just came on the dashboard suddenly

The customer service at Mercedes-Benz of Coconut Creek is top-notch and I trust the quality and reliability of this shop's services, repairs, and related-recommendations.

If I could give the specific service advisor Kevin Alexis 10 stars I would. He is deserving of same. Kevin went above and beyond in his assistance in helping to remedy the issues that we had less than 48 hours after purchasing a 2 year old CPO GLE 350. Kevin Sir, your professionalism and customer service was impeccable. Your ability to empathize and understand the customer "woes" was welcome. Your desire to exemplify excellent customer service was well noted and appreciated. Thank you for what you do. As long as you are there, you will be our go to Service Advisor. ⭐️⭐️⭐️⭐️⭐️Kudos to you Kevin Alexis⭐️⭐️⭐️⭐️⭐️

I brought my car to the Mercedes of Coconut Creek first time for service. Service Advisor Jose Artiles Bojos was very helpful and knowledgeable. He took a great care of my car and I left the diler shop satisfied with the job.

Always great service

I got 100 % customer satisfaction from all staff members I dealt with. Keep up the excellent job that you did.

Great salesmen....Arthur Dilworth

Great Job! Team! We Are Very Happy To Be Services By Mercedes.Everyone Is So Helpful In Friendly

Had my sprinter towed in to CCMB and they didn’t look at it for over two weeks. I had to drive all the way to the dealership to find that they had not looked at my vehicle. Only till I called to find out the status they finally said they were going to look at the vehicle. Then when they found out the problem they told me they didn’t have the part (alternator) So I had to go out and buy the part and bring it to them. And pay them to installing it. The only time I get an update was having to make a phone call had to call the service manager TWICE in order to get help. Don’t seem that they really care about customer service at the service department. Then when I got the sprinter back the AC wasn’t working and I was told by the service under writer that the AC was working fine. Temperature was over 90. Had to go back again to explain to them and show them what the problem was. They wanted me to bring the vehicle back and charge me almost 3 times amount of another service mechanic. Service rider never followed up to ask me if I was gonna bring the vehicle back to them. Would not recommend coconut Creek Mercedes Benz for service. And I’m sure when I purchase another MB it won’t be from coconut Creek Mercedes Benz.

My continuous great experience remains! Each and every time I'm due for service I feel as if I'm the only one being service! All questions asked will be answered. Thank you Mercedes-Benz for investing in your facility to service your clients with the VIP Service you provide.

I dreaded the thought of going car shopping, but Arthur made the process simple and straightforward. He is honest, welcoming and helpful. I had a terrible experience from another car maker, so I really appreciate Mercedes as a whole, and especially this location. I’m loving my 1st Mercedes.

For many years now Natalie has been my go to when I need a vehicle. I have a fleet of 20 trucks and vans over the passed few years even with COVID she has managed to help me turn my fleet over to Sprinters. We are up to 8 and it has not been an easy task finding them but she always comes through. I must say she was a tremendous help building my 2020 GLE450. Taking my calls night and day, keeping me in the loop at all times. So of course when my Daughter Isabelle turned 16 and needed a car I made the call. Natalie knew exactly what to do she dove right in and worked with my daughter directly, Izzy had a great experience and found the perfect car, an A220, just the right size for her. I have several more children and you can definitely count on them getting to know her. Natalie knows my next build will be the EQS SUV or the EQE SUV so of course I get text and calls keeping me up to speed on when they will be ready to Build. We still have need for at least 10-15 sprinters and I all the faith in the world that she is up to the task. Natalie is a valuable asset both to Mercedes and the Coconut Creek Dealership she works out of.

Rick in the service department is a pleasure to work with.

I went for a courtesy checkup and it was fast , I got my car cleaned and washed, it was very good job.

Service was good as always, I been a customer of M. Benz Coconut Creek for 6 years now.

Extremely pleasant. Phillip Moody was great. He made sure that I was dropped off and picked up at home because the service would be lengthy. Also walked me through the entire process so that I understood what was being done to my car. Overall it was a great service experience.

Thank you for always taking the best care of me Mercedes. From prompt service, shuttle service, customer service, courtesy car wash service to the free lattes, I give you 5 STARS!

Without a doubt, my best car-buying experience. From walking in to when I drove out in a pristine 2014 Mercedes-Benz E-350, the entire experience was a pleasure. Angel Fernandez, my salesman, went above and beyond to secure financing and the monthly payment I was looking for, as well as making sure everything went smoothly. Best part? The entire time I spent was just a little over 2 hours, and if you've ever been through the experience of purchasing a car, you know how fast this was. Everyone at the dealership treated me professionally and made me feel like their only customer (I wasn't...it was a fairly busy weekend) Highly recommended...

Kevin rocks. He’s my go-to service rep. He makes me feel special as a customer, he’s proactive, he listens and follows through.

Rick was most efficient and very on point!

Without a doubt, my best car-buying experience. From walking in to when I drove out in a pristine 2014 Mercedes-Benz E-350, the entire experience was a pleasure. Angel Fernandez, my salesman, went above and beyond to secure financing and the monthly payment I was looking for, as well as making sure everything went smoothly. Best part? The entire time I spent was just a little over 2 hours, and if you've ever been through the experience of purchasing a car, you know how fast this was. Everyone at the dealership treated me professionally and made me feel like their only customer (I wasn't...it was a fairly busy weekend) Highly recommended...

I had an excellent experience. The knowledge and professional approach of the salesperson (Alan Telakowiec ) was outstanding. His patience and expertise in showing me the ? tools ? was commendable. My husband has ordered a car from him as well! He is waiting for it to arrive!!!

Professionalism and knowledge of the vehicle. Respect for the buyer and patience in making sure the buyer has an understanding of all the amenities. Thank you Alan Telakowiec for an excellent experience! The car is great!!!!

Got in the door because a 'special would be allocated to me.' Understanding that there is a worldwide chip shortage and very limited inventory of cars, generally, I still expected one since it was promised. Ended up getting a C-300 convertible 2022, and my 'discount' was not being charged more than the Listing/MSRP price. That wasn't the discount that I expected. Then financing is another step. My credit score from Experian is much higher than the score Mercedes Auto Finance used from Transunion. I am positive there is a kickback there from Mercedes Loan to the actual dealership.

Rick was great 5 star service from start to finish . My suv needed be updated and now it is all good.

They went out of their way to make the whole process of getting the car of my dreams as quick, friendly, and as easy as possible. No intimidation, no high pressure add-on’s.

The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!

My service provider is James and he is amazing. He takes his time and always much sure everything is done. I live in Fort Lauderdale and I still drive to coconut creek for good service.

Great service, I had a battery error message and called and got an appointment an hour later. They replaced my battery which was covered under my warranty. My service adviser was great as always

We had a wonderful experience recently at Mercedes Benz of Coconut Creek. Tod Foster is amazing!! He was not only knowlegeable, patient,detailed and professional but also so personable..which only added to the overall experience and decision to make our recent purchase. Highly recommended to all. Thanks a million!!!

The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!

The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!

The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!

Jose and front desk Deanne took my car in right away, fixed the trunk latch, washed and returned 1 hour total turn around time. 7 stars all the way

Fabriza and the entire staff were very helpful. I am very pleased with my C300.

Welcoming. Knowledgeable. Attentive. My sales rep, Fabrizia did a great job. There were others involved as well who were also helpful. I love my C300.

Great service prompt attention when I arrived and vehicle was serviced in the time frame they told me.

i had an appointment . It was my first time at these branch . they listening to my problem and my car was escort after repair . service was excellent. facility was clean with a mini cafe that my son and I did enjoy . my car repair was done and my car was wash and return in a timely manner.

I had a wonderful experience during my recent visit to this dealership. Purchasing a vehicle can be a very stressful event and the team at this location made the process seamless.

Philip always takes care of the customers, very professional and quick. Great service and mindful of the customer. Great job!

Always the best service and advise - thank you Steve, Sean, Gus and Michael!

Recently worked with matthew who promptly returned my online inquire, shared what inventory was actually on the lot, had paperwork prepared and ready to sign within hours. Easy purchase and out the door! The car buying experience is quite daunting right now but I can attest to the fact that my sales person Matthew was fantastic and my experience was phenomenal! Highly recommend this dealership and salesman.

Excellent customer service. Mr. Moodie is the best.

I have no comment; it all went well (so far). Except maybe, the walkthrough video did not play on my phone.

My lease on my C 300 2018 expired at the end of November 2021. Just got my NEW C 300 delivered on Saturday June 18th which I leased again. I would have wished for more transparency when I was told that the new car will arrive by the end of February -end of March - maybe May? My husband went to Europe at the end of March and he was told there that all new cars assembled in South Africa take 6-8month to deliver. What did my dealership miss by giving me wrong information and hopes. My dealership is close to home that is the reason for my choosing.

I wandered in by myself for the first time to check out the cars at Coconut Creek Mercedes-Benz. Wade Cansler saw me and offered some assistance. We talked and he showed me around and explained a lot of things. Saw a car I really liked and brought my husband back the next day. After test driving the car and working out all the details of trading in my car and buying the original Mercedes I liked, We drove it home that day and I couldn't be happier. Wade was wonderful as was one of the lead managers, Natalie, along with Joe taking care of all the paperwork. It was a pleasant experience!

I brought my Mercedes in to get the gas cap fixed because it wouldn’t open anymore. Staff was nice. Only thing I didn’t like was there were no loaners and my car wasn’t ready until the next day. I had a lot of things to do so it was a real inconvenience. As much money as I pay for the vehicle they should offer loaners. Not no Lyft to my home. A Lyft can’t take me to run my errands and go to work. So that’s the only thing negative I would say

Great customer service. Thanks

The service I received from Mercedes-Benz of Coconut Creek was excellent!

Excellent service Jim was very courteous pleasant and took care of me in a timely manner Was very satisfied 5 star all the way

JOSE,,,Spanish speaker,,,,thanks for the professional service,,,,in 4 year ending my lease,l hope to see a guy like this one.JOE the financial guy SPECTACULAR TOO,thanks.

I was there for 2 new tires. They’ve replaced them, ran software updates, checked for any recalls, ran inspections, washed my car… they always go above and beyond. Highly recommended!

Great service! Had my car done in one day. Really great team. Definitely exceeded my expectations.

I am a Mercedes customer for the past 5 years. I deal with Mercedes of Coral Springs and find they are very honest and sincere when dealing with their customers especially with pre-certified autos. I currently went from leasing my vehicle to purchasing it. I also have a maintenance contract, which I am thankful, as I am notified by my Agent at MERCEDES of Coral Springs maintenance department, Francis Jose. Also, I hear from other customers as I wait for my vehicle how happy they are with the service they receive. my hasband and I give a two thumbs up and 5 stars for Mercedes of Coral Springs, FLORIDA.

Everyone I dealt with was extremely cooperative and made my experience as easy as can be.

Great phone costumer service and easy to set up an appointment. Repair on my vehicle covered under warranty were performed in a timely manner. Only negative was that I was told the vehicle would be ready at a certain time and it took an additional hour to get my vehicle back.

Great service and Arthur was amazing. He made it very quick and he got us in and out of there. I would recommend this dealership and the service center is very good too. They make you comfortable and are very thorough.

Best service department for your Mercedes HANDS DOWN. The other locals cannot compare.

My service representative was extremely attentive. His personal attention is what will keep me coming back to this dealership service facility. He inspired trust which is paramount to me when dealing with car service representatives.

The best or nothing. Great experience. Liz Berrios was very friendly and very professional.

The staff were amazing there was no wait time and they had my loaner car ready and waiting for me. My sales representative Liz was amazing. It's always a pleasure visiting them. I recommend Mercedes of coconut creek because of the great service I always get from my sales rep Liz. Always an amazing service when I go there.. Thanks again Liz!!

He help me and understood my needs

service agent very good, but took two days to get tire.

I haven't always been thrilled by my experience at this dealership, but wow was this visit a huge step up! Adam is my new Service Advisor, and he is absolutely amazing and completely focused on his customer--total game-changer. Service was fast and efficient, parts were in stock, and I felt I was treated with the utmost in care and consideration. Thanks for taking great care of me and my car.

I went there for a flat tire and my experience was great,down to the greeters were awesome 👌. My advisor, Mr Moodie was excellent. He is very knowledgeable and caring. Best customer service I have received at a car dealership in a long time. I will certainly recommend to others. Best decision to purchasing my CLA.

Liz is terrific. She gave all the info before doing the work.

Arthur and everyone were super efficient. Listened to my needs and matched a vehicle with which I'm extremely happy. The whole process was effortless and was effective done in the very limited time I had.

Great service at repair dealership

Horrible

Excellent service Quick and professional as always

Friendly, courteous and knowledgeable staff! Big thanks to Fabrizia and Joseph Anzalone for their excellent service! Loving my new ride!

The service was due in an efficient manner, the people who work there are very professional, the place is friendly

Very professional and not time wasting. I scheduled my appointment and was attended on time. Place is clean and service was as expected

Fast service knowable staff great experience made appointment online was easy and quick

Jose was extremely attentive and kept me in the loop through the entire service process. The issue was resolved in an extremely efficient manner.

Great costumer attention, José Rosario was really good and help me got the car I really want it with all the fixtures! Thank!

I came in to see the vehicle I saw in the location's inventory online. When I arrived, I was greeted and Bruce Summers assisted me. He listened to what I was looking for and did not try to sway my decision. It was an easy process and I was out of the dealership with my car quickly. I would recommend this location and Bruce Summers to anyone looking to buy a vehicle.

Our service advisor, Rick Brown was extremely helpful as he always is. Very professional and always takes very good care of us.

I am having great experiences with this dealer that I?ve never had before. They took care of me and pay attentions to my concerns. Francis my service?s advisor and Brion are the best. Thank you ??

Bruce Summer of Coconut Creek Rock!! awesome salesman ver informative

I had a great experience dealing with Juan Ortiz at the Mercedes-Benz in Coconut Creek. I recently received my MB from the MB dealership in Tampa. It was missing a back wiper blade. I made an appointment and drove my car to the Coconut Creek location and Juan was extremely helpful. I came in the morning after and arrived late, however, they still managed to take good care of me. I highly recommend this dealership and their service department.

I highly recommend the Mercedes-Benz of Coconut Creek. Great buying experience. Excellent customer service. Superior service.

Great customer service and sales experience. The sales rep was acknowledgeable about the car and what I want. I would definitely recommend Joshua (sales rep).

Mercedes of Coconut Creek has great service and facilities. Buying process depends on who is taking you and how much more they can charge you for same car. Google car & prices before you in to battle a sales person to get a fair value.

Always friendly and helpful people

Quick drop off in the morning. All service was completed as discussed. Vehicle was cleaned when picked up.

Excellent service at this dealership. Francis is an awesome service advisor. Always keeps you informed 5 stars

Salesman Matt and Sales Manager Locksley are the best!

We had a wonderful experience at Mercedes of Coconut Creek. We worked with Todd Foster who was excellent, he knew the EQS inside out which was surprising since it's so new. Very patient with us as we decided, no pressure. We also very much like their General Manager , Cliff , great team. We will do business with them again for sure.

Responsive, knowledgeable, and honest

Phil and the team at MB Coconut Creek are great. They treat us like family.

Phillip was great! The service and location was great!

My Experience with Louisa and ‘Michael in finance were amazing I’m glad I went to Coconut Creek to buy out my lease!

Responisve, knowledgeable and honest

The people in Service were helpful and. the auto collision centre were also helpful. We are basically just not satisfied with the car we brought. The selling point of the car was Eco/ Auto stop and Break, which never worked from the beginning and when we complain we get a different story every-time about why this feature does not work. Most of the time the wipers are wobbly. Except for the so called 64 lights and the logo which we do not care for much as we dont travel much at night ,no other features when you say " Hi Mercedes or hey Mercedes " work properly. I am sorry to say that we should have brought a Japanese car instead of this one. We strongly feel that this car is just the NAME for Whole Lot of Money. Would appreciate if some one gives us the contact details of Mercedes in Germany as. we would like to complain to them too.

My car Sales Man David was the best. He was patient with me and very determine about finding the car that was right for me. He also displayed great customer service. I would recommend him anytime.

Fabrizia is an very profetional saler, nice , answer all my quention, I am Very satified

I could not have been more happy with how my experience went purchasing my 2022 S500. Angel my service adviser made the process so easy and I felt relieved knowing he was knowledgeable and patient throughout the process. Natalie the Manager was incredible and made sure the deal went through seamlessly. Kevin my service guy from my last CLS 450 made sure I was in the best hands while making such an important purchase. Mercedes Benz Coconut Creek should consider how much an asset they have in Angel, Natalie & Kevin.

the service was excellent .A+++++++++++++++++ all the way guys thank you so much specially to my sale lady Fabrizia for making my car purchased easy and smooth , well recommended .

Always excellent service. Friendly and efficient, hard working staff.

Rick was a great advisor, I didn’t have to wait too long though I originally wanted a loaner car which they didn’t have available. I didn’t mind sitting there though and was offered water. I am glad service is only once a year, but it’s not painful! My recommendation would be to add some activities for people to do while waiting.

Liz was awesome! She looked into my service and advised me before I never used my alignment that was due to expire with my maintenance plan. I was very happy before I came in she did research on what was needed. She got my car service 30k service plus my sunroof and alignment done when I got it back. My car was so clean and didn’t have to make another appointment for the sunroof. I’m very happy all was completed in the one service appointment without having to make another appointment. I am a very happy customer.

I had the pleasure of working with a salesman named Alan Telakowiec. He was very knowledgeable and helped with a custom order. I couldn't have been more pleased with the level of professionalism at this dealership.

Liz was awesome! She looked into my service and advised me before I never used my alignment that was due to expire with my maintenance plan. I was very happy before I came in she did research on what was needed. She got my car service 30k service plus my sunroof and alignment done when I got it back. My car was so clean and didn’t have to make another appointment for the sunroof. I’m very happy all was completed in the one service appointment without having to make another appointment. I am a very happy customer.

We walked in with my gf to buy a car and the salesman was polite and his customer service was top notch, I usually avoid dealership at all cost cause of salesman but Mercedes of coconut creek was the exception their customer service is top notch.

I left my friend's car(2016 GLE350) for regular service and a/c service. A/C is not working for a while and i don't know what happen. When I brought the car i told the guy about a/c and battery, but I told him i didn't want to change the battery at the dealer because is too much expensive for a regular battery. He told me it's ok and made all things for regular service(5 years) + inspection for a/c. Day after i got a call and the guy told me it's impossible do the service for a/c because the battery need to be changed. I repeat the same thing for day before and don't allow the dealer change the battery. Well, I feel the guy a little bit upset over the phone and he told it's impossible inspection a/c if is the battery is not good. Well, ok. If it's impossible, don't do it and i will take the car does matter what the dealer did. Well, until that time the guys didn't do nothing and i asked for regular service and he told there will start. Next day i went to pick up the car and the representative still upset, because i don't change the battery there. 4 days after battery and a/c work for more them the half of the price. Now i thank you the guys for it and what i know is never come back.

Freindly, responsive and honest

Very professional people, friendly and pay attention to details all around great experience, thanks Liz😎. My most recent visit, just cemented my comments more, they went above and beyond to rectify my issue and also provided additional complimentary service, which left me 1000% satisfied and happy, great job to Liz and the mercedesof coconut creek service staff.

#@%# Delray mercedes. Go to coconut creek! I drive my *** all the way here because it's that big of a difference. Not to mention their actual service shop is incredible, massive, and has all the bells and whistles. Delray's is like a firestone, a literal joke in comparison. Also prices are always cheaper, and they have loaners way sooner than Delray. Kevin A. is my service advisor, he's great. Always working hard for his clients.

For the past two years we have been going to Mercedes-Benz in Coconut Creek, where we live, and are extremely happy with their service. Our agent, Francis Jose is super efficient and extremely personable. If I call with any question he responds very promptly and resolves whatever problem my car may have. I would recommend this agent to anyone who goes to this Mercedes.

Very good service, inmediate diagnosis and solution

Mercedes Benz of Coconut Creek has great front door service. My technician Adam Littman was very knowledgeable. I went in for a recall, my wait time was about 3 hours. The lobby is extremely clean and offers complimentary coffee/water. I would highly recommend!

I've been to this dealership to service my AMG twice now and had a very good experience both times. Rick was my service advisor. He is very knowledgeable and even pointed out two defects I had never noticed on the car (they were both covered by warranty). I had loaner appointments and Rick processed everything so quickly I was in and out in a breeze...very professional and efficient service!

I always have the most professional.. kindness. Service Advisor ever.. that is James (Jim) Ganley.. that man does everything but stand on his head.. He keeps you up to date on the service process.. because I have to wait for the service on my vehicle.. he?s the reason I would come back to leasing another Mercedes because of Jim.. A Million Thanks!

I was on my way back home from MIA to Clermont when my Benz notified me to stopped the car because of a mechanical issue. I called Mercedes Benz and in less than 40 minutes I was on my way to the Coconut Creek dealer where from the front door to the end the service was awesome amazing. On this days we hardly find good customer service, but the customer service from the Coconut Creek personal I really appreciated 💯 % I’am so appreciate of Adam Littman my service representative who was very attentive and patient with me. It was really pleasant to work with him. I highly recommend Coconut Creek dealer 4250 N. State Road 7, Coconut Creek, Fl 33073 (954) 590-3100. Xiomara

I always have a positive experience whenever I visit this location. Recently, I purchased a new vehicle and the process was seamless and informative. Everyone went above and beyond to make me a happy customer . Special thanks to Wade and Michael!

My car steering wheel was having an issue and they took me immediately and i was so thankful.

If "0" was a star rating option, then this autonation Mercedes-Benz dealership would be getting an O. 1 Star Rating is very generous for this poor excuse of a Reparable Mercedes-Benz franchised dealership! I don't even recommend stepping foot into this dealership!

Fabrizia was great, very helpful, patient and kind.

We recently moved to the area and had an excellent first experience getting a b service at Mercedes Benz of Coconut Creek. I really liked that they gave us a choice of levels of service and knew the cost in advance. We will definitely be returning.

I had a very pleasant experience purchasing a vehicle at Coconut Creek Mercedes-Benz dealership. The process was stress free and easy. I have to say special thank you to salesperson Joseph Anzalone, who went extra mile to help me in finding a right vehicle for me. He was very thorough and knowledgeable. Also, I have to say thank you to financial advisor Scott and the rest of staff, who helped me in process of purchasing my vehicle.

This dealership shows professionalism and kindness at all times we visited. The backup camera was inoperative. I called services and it was taken care of in a timely fashion. All questions were answered. Both myself and husband was satisfied with the services. Very happy with our vehicles. We owed 2 Mercedes SUV’s.

The buying process was good.. long but positive. Had the chance to meet the finance manager Scott who was professional and welcoming

I love everything about Mercedes Benz @ Coconut Creek, specially the quality of their customer service. I always feel within friends. They are always willing and able to fulfill all my vehicle needs to the best of their abilities!

Mercedes of Coconut Creek have been giving superb service. Especially on my Mercedes Pleasant Way RV. Highly recommend the service and thanks to Moody The service rep for such good service. Five star all the way.

they are so geatfull,they treat you with respect

I use to take my car to the Mercedes in Pembroke Pines for service, I switched to this location a few years back because of the less than stellar service at that location and have never been happier with the customer service at Coconut Creek. Rickert Brown, my service rep is always pleasant, knowledgeable and professional. I never feel like I'm being sold something I don't need. Highly recommend this location. Carla Farrell

all went well Sevices received deserves 5 stars

Good service, good advisor (Mr. Moody)

My service advisor Jose went beyond for me by getting my car checked and having all of the issues fix in my car I wanted to say thank you for all the things that Jose did for me. Thank you again Jose.

Great service,timely and my car was cleaned when I got it back.

Very good services, clean and easy facilities, good communication with all the employees at the area of the advisors with me and my wife,

As always phillip is great. We spoke the day before the car was dropped off and kept me updated while the car was at the dealership.

The best dealer. The best service. The best customer service. Thank you Liz for all your help and guidance.

I am very grateful for the excellent service that Wade provided me. The result is that today I drive the car I was looking for!

Very pleased with my service appointment (or as pleased as one can be when paying for car repairs!). Service was timely and courteous, And the car now works like it's supposed to. Couldn't have asked for more.

I brought my 2016 G550 for service at Coconut Creek Mercedes-Benz back in 2019. Besides keeping my car for over 30+ days, They had to order several exterior/interior parts that I’m still waiting for not including my cargo mat that was left out of my car when I had picked it up from service. I’ve left several messages through out the pandemic and nothing! Did I also mention the Original parts were removed & never placed back! I’ve purchased two vehicles from them so far I spent over $250,000k and this is the service I get!!

This dealer , they do a great job, I will recommend this dealer to my friends

Phillip was a great help. Very knowledgeable and answered many questions not related to our tire purchase.

Pleasant and efficient service visit. Car was returned clean and in perfect condition.

Great sales experience. The sales agent Bruce was very helpful in ordering my car and selecting the options.

Updated: 1 month later… STILL WAITING FOR REVIEW… I ordered a $80k Sprinter Van back in April. Promise date was August, but only arrived in November. Did not get a SINGLE follow up call. Customer service is a disaster… And worst thing, I ordered the vehicle with specific configuration and when the van arrived 8 months later, it arrived completely different… the solution the dealer gave me was to wait another 8 months for a new van which by the way they were not assuring it would arrive with the correct configuration. 5 month later… I AM STILL WAITING ON A CALL BACK AND A CONSTRUCTIVE SOLUTION…

They did a good job 👍

So now I'm back at MB of Coconut Creek. This time to purchase an EQS. Such a pleasant experience, and such good people. This is a complex car to learn, no matter what it advertises, but these MBCC people are with me every step of the way. Really great dealership.

Customer service was the best thanks Brittany

It was a smooth experience. Phillip my service advisor was very friendly and took care of all my need while at the dealership.

Best experience buying a car, the salesman Mark was great, prices were great and when it came time to talk to finance it when smoothly?

I have been a customer for 21 years, this was my worst visit for service. My appointment was to include a loaner vehicle, but my service writer decided that since the service would not take long I could wait for my vehicle. One and one half hours later my car was not ready. (That is why I wanted a loaner) when I voiced my displeasure with this situation my car was magically ready. After 21 years of doing business with them this was my worst experience. Ira Schulman Coral Springs, FL

Jose was very detailed on what my service was going to include and I was very satisfied with my first overall experience with Mercedes Benz of Coconut Creek.

Clean comfortable waiting area, courteous attentive staff. After repairs completed found that the driver side door handle had been broken by whom ever drove my car. Still waiting on a call from the service department to have it replaced.

Excelente service and they have a nice waiting area with coffee and internet access so I was able to wait for my car with no problem, great I highly recommend it.

Very professional, great service. Would highly recommend to a friend!

I've always enjoyed coming to Mercedes-Benz of Coconut Creek because they take good care of their customers. No matter how big or small the problem is they get it done in a timely matter. Rick is an awesome service advisor and I really enjoy dealing with his professionalism. He takes every call I make to him with priority and very courteous. He's always on top of everything.

Francis and the team did a great job . Was in out quickly and all work was done well. Was also informed and updated on my repairs.

Customer service was great. I had been having an issue with my A/c and my radio. They fixed the radio but couldn?t find the problem with the a/c. One thing that bothered me and another customer in the waiting area there were no stirrers for the coffee. It?s not a big deal, but a small detail that is important. This is Mercedes. I think you should get this right. There have been other issues at other times in the coffee area. Beyond that everything was great. They got me a Lyft to bring me home.

For it to be my first Benz purchase it definitely wasn’t the best. It started out ok and I felt the finance manager Scott was basically Lucifer but in angel form. I say that bc he has a nice smile looks pleasant but all the while hitting you up for however much he can. It came to a point he didn’t even take into consideration my deposit I had already put down prior to ordering my car. I had to call them back and was like wait where’s the deposit I put down initially when I placed the order for my car..smh…well long story short I didn’t have a good experience I let it be known and someone else from their manager department contacted me and did their best to make my first time experience better in which I was pleased and appreciate it that bc I DEFINITELY wasn’t planning on returning back to that Benz dealership. I recommend going there just stay away from Scott the finance manager if you could and if you can’t definitely have your A Game bc he’s going to hit you up for all you got if u let him.

Best deals

Liz is da bomb! I always look for Liz, the Service Manager, to take care of my auto needs. She is honest, attentive and informative. My service was completed at the estimated time. Really happy with Liz.

Jose Rosario was the absolute best salesman to work with. He went over and beyond, and kept us informed the entire process. It’s been two weeks since we brought our new SUV home, and he is still checking in to make sure everything is good, and if we need anything from the dealership. Michael in finance was extremely professional and pleasant to work with. We will always buy from Jose at Mercedes Benz in Coconut Creek. Thanks for a great experience!!!!

I was recently there in December for service and paid over $1,700.00. Subsequently I had to go back in March to have a panel and hose replaced as my brake fluid leaked completely out while I was driving and I almost got into an accident and had to pay $1,075.00 for those repairs. It?s unfortunate that this issue was not noticed during my service in December where I was told I had a full inspection of the vehicle done. Also, when I went to pick up my vehicle I had to wait an hour as they could not find my key. Unacceptable.

The one word that comes to mind when I think about my buying experience is: WOW!!!! Alan T. and Scott B. are so classy and courteous. I have not the least negative thing to say about the dealership. The entire process exceeded my expectations.

Joe is the reason for my 5 star review he was exceptional. Not only did he help me get in the car I wanted he respected every aspect of the transaction and explained everything thoroughly. Extremely happy with the whole process. Thank you!

Exemplary customer service

Car buying experience was excellent. Mat the sales guy was professional and accommodating.

It's my first oil change with my Honda Fit at Mercedes of Coconut Creek. Service writer Jim was great. The appointment was originally scheduled for a week before but they didn't have the correct filter so they called me before the appointment to reschedule...They were quick and didn't waste my time.

Costumer service should improve, there is no good telephone communication, when you are there the attention is good and fast.

Love this dealership! Josh Is my favorite salesman there . Very patient and knowledgeable.

Arthur was great and took the time to review the vehicle and all of its features with us. He was professional, kind and efficient! Thank you for a great experience!

Costumer service should improve, there is no good telephone communication, when you are there the attention is good and fast.

Pricey but good . Rick is the best

Mark Sawyer is a pleasure to deal with. This is the 7th car we have acquired through Mark and AutoNation. He continues to earn our buisness each and every time.

Rick, my service manager, was spot-on as usual. Loaner was there waiting for me as promised, service was done in 48 hours, and I had the loaner an extra 2 days as the tires I needed were delivered to the dealership (one of the days was a Sunday). Car was ready for me when promised by Rick via text, and I picked up that afternoon, shiny and just cleaned for me!

Great customer service.

Excellent experience with Mr. Garmon from start to finish. Great customer service from the entire team.

Thank you to the service department for assisting our customer with the key lockout situation on the 2022 S580 today. Have a wonderful day!

I purchased 4 Run Flat tires along with an alignment today. When I checked my tire pressure on the service screen in the car, it showed excessive air pressure. I called and need to make a special trip back to the dealership!

Everything about the dealership is top notch. The GM Cliff is wonderful and his team is knowledgeable and quick to respond.

Fast, friendly and efficient

Terrible experience. Sales people trick you by posting cars online that are already sold then try to sell you more expensive cars!! Do Not Trust This Dealership!!

Good customer service at car services and reliable personal attention

Good , Good , Good. Staff was pleasant and friendly. Made me feel welcome. Was good working with Joshua

My experience was beyond my expectations as a first time owner of a Mercedes Benz they made everything so simple and easy they assigned me to a particular person who I could call or text directly with quick and fast response plus they also washed and vacuumed my car without any additional charge

This start with a phone call to customer service, the young lady who answer the was great, service advisor Moodie was excellent . I will return based on this young lady and Mr. Moodie

Horrible experience service took 5 days to change radiator hose. I was not giving a loaner car I was offered a lift ride home on day 1. I was then told to find an enterprise in the area and find a rental. I made reservations on 3 went to each one to be told no car available. The rep in service that was handling my service was not upfront with me. Never call as promised. I spend too much time each day calling to find out the status of my card I had to find a ride to work . I was told the car will take another day each time I request to have a car on the last day I was told to go to the enterprise in wyles road because they do business there. I show up and no reservations or info was there. I call service and was told that a car was in front of the dearship for me. A lie. I then give my phone to enterprise rep who process a car with the only mini van as an option. This service is very unprofessional not friendly and currently not customer friendly

Very good sales person. David he was very patient mindful of our need we bought the car.

Prompt thorough service.

Jose my service advisor was incredibly attentive!!! From the moment we started to the end. Receiving a loaner was simple and fast. I love getting my car serviced at this location. Everyone is pleasant and friendly!!

Liz Berrios was personable and so very efficient. Arranged Lyft rides home and back -- my first -- while car was being serviced. Could not have been a more professional and pleasant experience. AAA+ service in every way.

I loved

If you want an issue addressed be prepared to ask 5x, and still have them get it wrong.

Everything was great. Joe was our salesman he was awesome. It was our first Mercedes and he explained everything we needed to know about the car without us even having to ask. He was extremely patient and answered all our questions. Thank you Joe!

One of the best car dealers that I have never experienced before. The service was done right timely and everything is covered since I bought the warranty package and it worths on what I paid for.

Liz was fantastic! She was upfront and honest about everything. I was in and out within 45 minutes.

Can I possibly give negative stars? I drive a Sprinter van for work delivering across the country. I have had service at a dozen different Mercedes dealerships. Coconut Grove is by far the worst. Had an 11:00 am appointment on a Thursday. Van was not even looked at until the following Monday. Was given an estimate of $10,000, which included $150 for wiper blades I had replaced within the month. Mercedes does not repair, but replace parts at exorbitant mark-up. Service rep took lunch at the time I told her I would retrieve van. Though the service manager, Brion, knew of my frustrations, he made no attempt to reconcile or even speak to me.

Love my new car! Wade and the crew was very helpful!

Very nice experience with the sales person Todand he was also very helpful

Jose was a great service advisor when I went in to replace a tire. However, not sure why the service tech didn?t put the spare tire back under the trunk, I was surprised when I opened it and there lays the spare right in front of me as I?m holding several bags in both my hands.

My service guy was Jose. He kept me updated with everything regarding my car. I called him several times and left voicemail messages. He returned every single one of my calls. That was very impressive. All my questions and concerns were answered. Best experience I've had at any Mercedes dealership.

Very professional and friendly. Was able to answer all my questions.

my problem was handled by Jim ganley is service and as always the timeliness and quality was great. jim is my go to guy and he never disappoints

Great place to go looking for a vehicle sales people are not pushy like other dealerships and they also show you around the dealership to show you there service department

Professional friendly courteous in a clean environment. Very pleasant experience.

Very precisely and very good customer support ?????..

Jim my service advisor always does a great job getting me what I need for my car . My sales rep was also from this location as well so I’m never going to another Benz dealer if I can help it .

I always get the best service at this dealership. They go above and beyond to make me feel special. It’s very important to me!

When I made the service appointment the person with whom I spoke assured me that loaner cars were provided on a first come first serve basis and the dealer didn't reserve them. I found this to be absurd and learned from Phil Moodiethat loaner cars could be reserved. Obviously, the person lied to me, and if there is a record of who scheduled the appointment I strongly recommend terminating him. Employees blatantly lying to customers does not reflect well on the culture set by management. Phil Moodie exemplifies quality customer service.

I am a new Mercedes owner, and this was my first experience with their service dept. They were wonderful! On time, quick, and they went out of their way to make sure I had a quiet place to work. GREAT CUSTOMER EXPERIENCE!

Service was excellent as usual. They always provide good customer service

Angel was very helpful and attentive to what I was looking for...

I had a great experience with the salesman at Mercedes Benz of Coconut Creek. David G. was very professional and communicated with me on every aspect of the buying process. He either texted me or we were on the phone chatting. He reviewed the details of the car after the purchase and help me to get everything set up on the vehicle. Then the finance department help with the final details of the purchase. I highly recommend this dealership to anyone who is looking to get a great deal on a new car.

Hassle free. Quick deal and professionally handled.

Jim was my advisor, and he was professional all the time, respond my questions and my call later. He also updated me on my car service. Thank you, good job!

Excellent service! From making the appointment, to handling the task. I'm never disappointed.

The exceptional service provided by Bruce Summers.

We have a very pleasant professional experience. We Would definitely recommend this dealership. Thank you Alan for all of your help !!

Engine light came on at noon and Mercedes of Coconut Grove had an appointment by 1:30 same day. In two hours they diagnosed and repaired the problem at half the quoted price. It was fast, efficient and professional. All this was really important. We were 1200 miles from home on vacation with only three days left before we had to travel to our next destination 350 miles away with paid accommodations waiting.

I was completely satisfied with the service I received, and give them a 100 for their service department

From the customer service over the phone to schedule my appointment, to the valet guy who opened the door for me after my service was done. I’m very pleased with the way the personnel treated me and how they handled everything with my GLC300 2019. I came with an engine light on, and as soon as I got there a diagnostic was performed on the vehicle, they told me exactly what it was and they took care of it at $0 cost because of my 4-years-warranty on my Benz. Also they performed service on the vehicle and in less than 3 hours everything was perfect and back on track. My advisor Kevin Alexis was amazing, very well trained and took care of me and my pockets. You really got my trust. I’m definitely coming back to this specific location in the future. Thank you very much guys, y’all amazing!

Excellent service I highly recommend the Very Good Rickert Brown

Liz my service representative was just terrific so I had a good experience

From the moment I brought my car in for my appointment everyone was professional, courteous and on time. I was constantly updated of the status by Jim. I would take my Mercedes to Coconut Creek for all maintenance.

Second Mercedes we have bought from MB Coconut Creek. It is literally the worst time to buy a vehicle but MBCC had the best prices in FL. I drove from Fort Myers to buy from them.

I've always been well receive and taking care of during requested services at the dealership.

My experience with Jose was very good, he took good care of my car and the explained everything that was done.

Huge thanks to David G, Michael Kanen, and the Merecedes-Benz of Coconut Creek team on getting my wife her dream car for our anniversary! They were extremely nice, knowledgeable, and professional. I called David G mid afternoon and he had the vehicle ready by the evening. Had an issue when the deal got to the Sales Manager but David G pushed through it and made the sale happen! Michael stayed late and made the financial service part very smooth. Great work!

Efficient service. Car wash and cleaning was excellent

Kevin Alexis is my service manager. His level of service never declines. It is always a pleasure to work with him.

Francis Jose is a terrific Service Associate. He is pleasant and knowledgeable. Texted me with updates every step of the way.

I had an unexpected tire issue while driving home. Despite not having an appointment, the issue was addressed in a fairly decent manner. The service representative was excellent in the information and service provided.

Great service great everything, great facilities just great

WHEN 2 OTHER MB DEALERS SAID SERVICE WOULD TAKE A WEEK...THESE GUYS DID IT IN A DAY! SERVICE ADVISOR WAS TOP NOTCH START TO FINISH! WE'LL BE BACK!

Excellent service from Francis. He wrote to me two or three time a day to keep me inform

I spoke to my service advisor, Kevin, explained what I needed. He answered all of my questions . My car was repaired within the hour. I had a flat .

Didn?t like the fact I had wait 3 hours to replace a tire due to short of staff

Francis Jose was my advisor yesterday and he was courteous, helpful, and professional.

Had a fantastic experience yesterday. Got a flat tire, Phillip Moodie got me in right away and had a new tire put on my car. Beautiful dealership, clean, friendly and very professional. Thank you MB Coconut Creek.

Excellent customer service and sales

I had Francis as a service advisor he was great !

Mr Moodie was exceptionally helpful with my at my last service appointment. He explained in full about an issue and helped resolve it with ease. I was very pleased with him and Mercedes.

My sister's experience with this dealership has not been a good one. She had her vehicle sent to the dealership for repairs and services. What she got was poor customer service, vehicle not repaired, and lies from the General Manager Cliff Beverly. I talked to this guy personally and he assured me and my sister that he would resolve the issue. Needless to say, the technician did some patch work to the vehicle which made it seemed as if the problem was fixed. The problem wasn't fixed and the dealership is not answering our calls. Our next step is to contact corporate, BBB, and the Federal Trades Commission to report fraud and unfair business practices for starters.

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HORRBLE! The worst customer service possble. Management was fine. The sales person was from HELL! I find it very hard to beleive a man would have been treated with such utter disrespect, while he was so quick to brag about his wife being an executive for Mercedes.

My service advisor, Sidney, is very calm and dependable. He is always knowledgeable and reassuring whenever I call frantically, with a problem. Coconut Creek is my go-to dealership for service and everything always goes smoothly.

From 5 to 0 stars. Few times do I ever give any negative feedback but this has been the worse I’ve ever been treated and over the smallest things. Started with the phone follow up it took multiple calls to try to schedule a test drive after but it wasn’t “ready” after a couple of days I decided to show up. Another salesman helped me, he was very friendly, I liked the car, tried to negotiate price and after talking to the a sales manager they said can’t do it so we agreed on 3 small things as “gifts” fine. Easy sale, they said car wouldn’t be ready for a few days, I put a put a deposit and agreed to wait. Days later the car is somewhat ready, I get a call from GM to congratulate me, I show up make the purchase. They asked me to come back the following week to finish up the things they needed to do and get my gifts. A month a half later I’ve been told 10 times to wait another few days then it’s in back order, no answers. All for silly stuff, I took it upon myself to call parts department, I can place the order and it will take 2 business days or I could visit another dealer where they have it in stock. As a long time Mercedes owner, and my company sponsoring the Mercedes run I’m insulted at the level of service and follow up I received. I tried calling one more time before posting this but no answer and no call back. DISSATISFIED.

Great customer service , sales representative was very courteous and professional

Had to pay over 4k because there parts failed due to recall and I felt I shouldn't have to pay anything because if the panel hadn't flew off because there manufacture didn't properly put it on in first place I wouldn't had to come out the pocket all that money.

Service was prompt! The store didn’t have the part needed it was ordered immediately and I was notified of when it would be available to bring the car in. Rick was awesome he made sure it got worked on right away.

I drove 2 hours took look at a car the sales man sent me the wrong address he abbreviated North and had me over by the dump when I called him and asked him to send me the correct address he said no he was rude and cussing me saying my apple gps go’s was wrong this sales man Jeff Jerome is a poor representation of the Mercedes Benz dealership. His arrogance and rude disposition is a reflection on this company. He shouldn’t be employed here I feel sorry for the orderly clientele that depend on the kindness of their sales person to help them navigate to find a dealership in a big city this man is worthless and is a disgrace

work was done in a timely manner. professionalism was appreciated

Very good service very prompt

This was my second time buying a car here. The service is as always impeccable. Very trustful, reliable, attentive and responsive. They take the time to go over the financials as well as details of the vehicle. Pricing is very well situated in the market place. I did a trade in and price was also fair compared to Carmax. I would highly recommend working with Louisa Golberg and Tod Foster. The best!!

My service advisor is better than most of the service advisors from other brands heis knowledgeable and honest

Excellent customer service. Sydney was great. He was knowledgeable and professional. Highly recommend requesting Sydney!!!

Always the best costumer service

Service Representative , Rick Brown is awesome! He explained everything that needed to be performed with servicing my car. Very nice guy!

From the beginning to the end very well communication and explanation of the service provided. Paulo was very nice.

Joe was pleasure to deal with! Great dealership! Third car purchase from this dealership.

great customer service, Tod is super helpful

Jim is a great adviser. Always pleasant. Mercedes of Coconut Creek is reliable!!

Excellent car buying experience. Thank you Anne Lopatin for all your help in the buying process and would not hesitate to purchase another vehicle here. Thanks

Recently moved from another state and found this dealer and service center near my new home is Florida. These folks are friendly, and willing to assist you the minute you arrive at the center. The attendant at front actually walks you to the person who is going to ?manage? your visit. I was there a the first service and this center was able to accommodate me on the same date. The took me home and picked me up within 3 hours?.,,,,my car was ready. Awesome people make a great car dealership. Great team.

Sid at the Coconut Creek location was the best. Made my life so much easier.

The experience was great. I did not feel pressure to buy the car. They were all great, I love my new car

I want to thank you for being able to fit me in for the battery last minute. I am super happy with the service writer he was amazing.

THEY ARE THE BEST. THEY TAKE CARE OF YOU. THEY HAVE A LOT EXPERIENCE. ALL THE EMPLOYEES ARE REALLY EXCELLENT PEOPLE. AND MY ADVISOR , LIZ BARRIOS SHE IS THE BEST. ALSO THE SERVICE MANAGER. THEY MAKE YOU FEEL COMFORTABLE, HAPPY AND RESPECTFUL ALL THE TIME. THANKS AGAIN

Always have a good experience but due to the volume sometimes you get lost in the mix.

Overall a great experience. At first, we had only come to look around and ended up leaving with one of our own. Along with the great customer service provided by the staff we worked with, the friendly appeal and positive environment; leaving with a smile on our faces is an understatement. If I could go back, I wouldn’t change a thing.

Problem was not solved. Was instructed to call mbrace (Mercedesme) but solutions was reach to correct issues

Terrible service-it was an imposition for them to work…not at all what I would expect from MB…

I don?t usually rate any firm other than positive reviews but I have had three different experiences at this dealership and I will never go back. Thank god there are other Mercedes dealerships in the area.

Very happy with this Service Department at M-B of Coconut Creek. This is my third Mercedes-Benz, I’ve been owning and driving Mercedes since 2006 and I am a very satisfied customer. Also this latest model 2017 GLE AMG 43 (of my three SUV's) drives like a dream…luxurious, quiet, smooth and powerful. It has best on minimal repairs. My personal Service Advisor, Kevin A has been terrific! He gets the job done effectively and goes above and beyond every visit. I’m always pleased and impressed when I leave. I had a severely damaged tire from all the road construction around town and M-brace roadside assistance had my spare tire on in no time! The road service man was super capable, clean and kind and he told me everything I needed to know to be on the road with a portable spare tire. The dealership got me in the next day and Kevin had a replacement tire ordered, delivered (two tires on hand just in case) and ready when I arrived for my appointment. I was comfortable waiting in the customer lounge area. I was done in just over an hour and the cost of my new tire was covered due to road debris so the charge was minimal! My husband is also very happy that my car is well taken care of by Mercedes of Coconut Creek and it’s always a positive experience. Overall fantastic experience to share, pleased and grateful.

We are a Benz family and MB of Coconut Creek has been our service facility of choice for the last 4+ years. I recently had my new GLE in for it's first scheduled maintenance. As usual, everything went smooth - from the ease of getting a convenient appointment, the drop off, the length of time required to complete the procedure, to the return of my freshly washed and vacuumed vehicle. Kudos again to Kevin (my service advisor) for his continued attention to detail while dealing with my GLE and our other vehicles over the years.

The service could not have been better.I did not feel rushed and all my questions were answered. The best part was I was told that if I have any questions after I drove away that they would always be answered.

The service tech was very professional.. polite I would definitely recommend

Service on MB AMG Tried more than 3 times and dealer has no idea how to fix problem , promised a call back to reschedule, so far no call. Totally dissatisfied. Don?t go to this dealer . Bad service

Service handled professionally. Service personnel Moodie made it seamless.

I was shopping a new car which is out of inventory. The sales kept updating me the availability in the first place. Eventually I?ve got what I am looking for in a short period.

I recommend everything about Mercedes Benz service was A 1

Services are great. Service representative was kind and courteous.

The experience was great. Tod and Locksley was a pleasure to deal with

Bruce, maybe salesman was friendly and helped with the process from start to finish

The sale man Josh is awesome

My experience with buying my first car from the dealership 2014 mercedes C250 was a great experience. Jose Rosario helped us and made sure all our questions and needs were meant on every agreement. As far as some of the issues we had after the purchase we was concerned on the 90 days warranty due to 1. Cigarette lighter was not working 2. Front bumper damage 3. Few scratches on the vehicle 4. Still waiting on reply for vehicle license plate and service. But overall sales service was a great experience and would refer family and friends.

Good service🦹‍♂️📞🇺🇸 i will go again any time

Determined that warning light was not critical and ordered replacement.

Went in for my B service and received excellent attention and care. Rick, my advisor, was great and made sure I was properly taken care of.

Manager Natalie and Sales Parson Rashad - were absolutely great and made Buying a car Great Experiance !

The work was done in an acceptable time. All personnel was helpful. We were treated well.

Absolutely the best service we've ever dealt with, super friendly staff, courteous, and very accommodating. Our rep Liz is phenomenal & helpful can't say enough about her!

Thumbs up experience at Mercedes-Benz of Coconut creek dealership!!

The level of service I received when I brought my car in for a recent servicing is 5 stars thanks to a service manager who provides personalized, professional, knowledgeable, and caring attention and delivers excellent results.

I had a good experience in dealing with their service personnel and the replacement part was installed in my car. Kevin did a great job and was courteous and knowledgeable.

Very good experience. People are very attention. Very polite.

The facility was on time and the repairs were done very well.

I have an appointment at 9am and got there 10 minutes early, I was waiting for more than 1 hour to see somebody and received my car at 5 pm to do a simple oil change. Not really a good take care.

Rick brown is the best Service advisor, allways tries to help his customers and understands the issues

Bought a new Benz and since it was late the salesman (Jose) at the Coconut Creek location stated to call him to schedule a review of all the features of the vehicle. After numerous call and left VM no calls are returned. Horrible customer service and will not do business with any Auto Nation dealer.

Bought a new Benz and since it was late the salesman (Jose) at the Coconut Creek location stated to call him to schedule a review of all the features of the vehicle. After numerous call and left VM no calls are returned. Horrible customer service and will not do business with any Auto Nation dealer.

My 2018,Mercedes 450 convertible, is a disaster! It has been in service to have various issues addressed. The issue with the driver?s side seat not automatically going back to where it was scheduled to do so has been going on for approximately 18 months. It was in a week ago, and still not fixed. Called Mary Donnell, head of service several times about the problem still not being fixed. It has been over two weeks and I still have not heard from her. I also called Cliff Barnes, the head of the dealership, twice and left messages. He also has not returned my calls. I called Mercedes customer service and told them I was returning my leased car since Mercedes can?t fix the problem, I recto pay for it any. Their service is just awful.

Salesman are very friendly and helpful.

Wasted a morning there. My car was on recall and for what ever reason the car could not be repaired. New appointment for the 15th 9am. Hope it gets done!

Excellent service when waiting on your vehicle

James Ganley service writer is great. He takes care of you and solves all the cars problems .

Typically a car buying experience is stressful. This by far was the best car buying experience Ive ever had. Fast efficient process and I was offered a very good rate without all the haggling.

Outstanding. Sales rep Joe was more than a sales person. He took the time to inform us the options and the different between each Mercedes. He went out of his way after I bought the car to ensure that I understood the whole operation of the car. I strongly recommend him and the dealership. Ask for Joe, you won’t regret it!

Kevin in the service department is such pleasant and helpful person.

Excellent service in every way. Thank you !!!

CORAL SPRINGS SERVICE PEOPLE, ALL INCLUSIVE, ARE THE BEST. NICEST PEOPLE AND FRIENDLY, COURTEOUS AND HELPFUL; THEY ALL HAVE A GREAT ATTITUDE !!! THANK YOU !!

Thomas is exceptional service advisor and i feel that most dealers should send there advisors to Thomas to learn customer service from start to finish Thomas did everything correctly very respectful and understanding , made me feel more than a client i will be servicing my vehicle only with coconut creek

Excellent as always. Great staff, knowledgeable and helpful. Rick B. is a great service representative.

Very nice transaction on the sale of car I purchased. Wonderful personnel.

Great experience, in and out quickly into a new Mercedes. Previously bought a Mercedes and was time for a new model.

Good Evening, Thank you for your recent service on my Mercedes Benz. As usual I’m never disappointed with the amazing Customer Service received, from the phone call received to remind me of my service. When I arrive I’m always greeted with the Best Care from the sheer courtesy of the staff and most importantly my representative that has taken care of all my car needs for the past 4 years Mr. Rick Brown. Mr. Brown exemplifies the knowledge, professionalism and Customer Service like no other I have dealt with. I’m extremely grateful for his care and representation of Mercedes Benz of Coconut Creek. Just like the commercial says The Best or Nothing, that’s how my experience is each time I visit Mercedes Benz of Coconut Creek. Thank you again I’m always very satisfied with the service I receive. Kind Regards.

Mine was a small job but they treated it as they would a complicated one. They were understanding, quick, friendly, and helpful. Couldn't ask for more.

Really pleased with the service. Kevin’s the best service representative. Thanks

Good review of A service by Philip Moody. The battery replacement was under warranty. He also informed me that I needed a right rear tire replaced. In response to my questions about a written notice, Mr. Moody explained that : The NHTSA recall on C300 component is only “pending” and not open- no dealer action is possible at this time.

Service was wonderful and I was treated with respect. I was told what they would do with my car and what was done after they examined it.

I have use the Mercedes of Coconut Creek for many years To meet by needs. You get service with a smile, a good listen ear for the service personnel. You get excellence not quality hat off for Lisa, Braydon, And the Big Boss Mrs Mary I am still driving my 2009 that look like a new shiny penny Little Baller ( EP) Need to be like the air port upper deck drop off and bottom deck pick-up

Your review . Very good dealer, nice service and availabilty of new and used vehicles

My service advisor Phillip Moodie, My car was ready on time! I recommend him!

Good service, nice staff, clean facily

Please avoid this place for repairs , was told my car was perfect , then later was told via email that I needed to have certain services done . Huge liability and huge risk . No Beuno

A major issue is still not resolved. Seems like everyone is passing the buck. Maybe someone will step up to the plate.

Customer service is great at this location. My only issue was that the cleaning of my car was poorly done

I would recommend Phillip Moodie everyday !!! He’s best service advisor , period . Very knowledgeable. He’s not just a person sitting on a computer, he knows his cars. For that reason I would recommend him above anyone. Unfortunately that’s not what I would say about his management. Every time he needed to bring a concern to his manager, he was blown off. As a customer I find that disrespectful from a management standpoint . Phillip Moodie is the only reason I would go back to that dealer for service.

Great dealership. Service is impeccable. Rick is a terrific Service Advisor.

I was not planning to purchase on this visit, but Joshua Garmon, our sales agent and Michael Kanen, the finance Manager were outstanding. My wife and I explained to Joshua that we had driven a GLB as a loaner while our car was in for service and we had enjoyed the vehicle. Without pressure, we sat and discussed this car as compared to other SUVs and decided this was the car that would work for us. We had some requirements for the exterior paint and interior color that we preferred. Joshua excused himself and when he returned, he was driving the SUV that we purchased. It was what we had discussed and after a test drive we knew it would work. When we returned we Had a meeting with Michael and we worked finance terms out that was agreeable with my wife and me. By the time we were leaving in our new car, I felt that we had somehow discover new family members. I would also like to mention our Service Rep Lizzette Berrios, who was helpful it’s questions e had about the car we were having service. Her answers helped us decide to consider moving to a SUV. I can say, although I realize it was a business transaction, my wife and I were made to feel very comfortable as if visiting with ‘Old Friends’.

As always the service was excellent. My Service Rep Liz was professional and explained what service was required based on MB Guidelines. I asked her to check the mirror turn indicator and a flood lamp and she did and got back with me with the information I requested. Unfortunately, my husband and I had decided to purchase a SUV and traded the car. We are loving our SUV...thanks Mercedes Coconut Creek.

Mary is always great! She handles every issue I have without any questions

Had my 1 year service done here on my first Mercedes, decent price and exceptional service, my service advisor was Amiee and she was awesome!

Rick is an Awesome Service Provider! Always tries to do what’s in the best interest of the customer!

Jim Ganley is the best and shows that he cares about his clients by leaving no stones unturned. A good and honest man

Had my 1 year service done here on my first Mercedes, decent price and exceptional service, my service advisor was Amiee and she was awesome!

They have excellent customer service! I know I will be well taken care of when I take my car here.

It was completed as scheduled

Liz was very good but was hampered by my insurance company.

Unprofessional customer service at Part Department. Horrible experience with Megan a customer service representative at Part Department. Very bad attitude and unhelpful. Absolute terrible experience at this particular Mercedes Benz location

Great service! The service was great! Great service!

jim,my service writer, nice and knowledgeable. enjoyed dealing with him

Very nice would recommend to people quality service

Can’t say enough about the personalized service we received. Sid Stewart is our guy and he is the best. Walked us through every step of the way and ensured we were aware of everything that was being done. Would recommend him to anyone who is interested in owning a Mercedes Benz.

Great customer service. Everyone in there work as a team for the best of the customer which the process easier.

Great, friendly service. Jim Ganley; my service advisor is A

Service dept......best of all Mercedes dealerships I’ve used!!

I have been going to this location from 2016 and for the 1st time I feel unhappy with the service. On Monday 2/8/21. When I got the call that my car was ready, I head over at 3 pm only to be told they are redoing the car alignment as they don’t like how it feel. I waited and got the car drove right home. I work from home so don’t drive much however we drove it on Thursday night and my husband said the car is vibrating. I took it back to the dealership on Friday 2/13/21. Waited until 3pm to call and was told I need engine and transmission mounts. Absolutely noting was wrong with my car before my service on Monday. I don’t even drive it often do to working from home due to Covid. I truly feel they did something to it. Why two alignment? I am still waiting on my car and it going to cost me 1,800.00. This is just not right in every way.

I am definitely recommend Mercedes Benz of Coconut Creek, Rick Brown is an amazing advisor and always make your experience more enjoyable. Thanks Rick for always being there for us!!! Chef Roy Riera

Great Service, great people

Paradorn Albert Sumner is a nice person who help me to get the wonderful deal for the C43. Connected him in the morning and went to test the car. I offered really low price for that, but Paradorn sill tried to help me to get deal! Thank you Paradorn. I will recommend him!

The best car buying experience period. Sales associate Jose and Manager David were very helpful and courteous very caring people to deal with.

They were courteous, helpful and friendly.

Dealer overcharges for repair pricing. Parts and labor. Always takes too long for repairs. Never has parts in stock.

Brion and his team provided impeccable service! I would rate the efficiency as five star service!

The Service at this dealership is absolutely the worst. The car was delivered in a terrible state. The service manager is always argumentative, and the vehicle still in need of repair, and was was not even cleaned properly on delivery.

RICKERT GREAT SERVICE ADVISER RASHAD GREAT CAR CONCIERGE

Great customer service and prompt attention to detail on repairs.

Fantastic Service! My car always purrs after maintenance. Ricky is a pleasure to deal with.

I was not satisfied with the service at all

Sid was up to his word. The car took exactly the time he estimated. He is very professional and knowledgeable. The car was received in perfect shape. Every other person in the facility was good hearing them dealing with other customers or with themselves. Just a little friendly remark, and due to the drastic increase in Mercedes owners, that it is about time the facility gets a facelift. (not sales, just the service area).

All good and followed Covid protocols. Would recommend

GO SEE ANNE! she is amazing and makes the process so easy. She was extremely helpful and knowledgeable. I’m very pleased with my experience here at Mercedes Benz coconut creek

Rick my service advisor deserves 5 stars , but the dealership itself deserves 2 for their lack of customer satisfaction

Excellent service and great people taking care of you and your car

Can’t believe your price for repair was THREE times more than another service center who did the same job. ???

James was great on getting the car signed in and managing the airbag recall, perfect.

Excellent Service ! It is was a smooth and pleasant experience

Very professional and friendly associates! Car was completed on time for service scheduled and clean. Thank you!

Anne was very professional, informative and made the whole car buying experience very enjoyable. The car is awesome thanks Anne

Service Advisor Rick Brown is the best, he usually gets me in and out timely and also ensures all repairs and services are done to my satisfaction. He actually listens to his clients.

Liz took excellent care of me and my GLA 45 this weekend. Rick took great care of my wife's GLC 300 this weekend. Always great service!

Great service and follow-up. Amy is a terrific manager; keep me informed throughout and got a spotless car wash too

Excellent my advisor was Liz Barrios. And she is the BEST. ??????

The service experience is always pleasant. The repairs are done right and the timing is as promised.

My second attempt was very good the first visit was very much turn off due to management.

I HAD A GREAT EXPERIENCE WITH RASHAD MY SALESMAN. THE CAR DRIVES BEAUTIFULLY. I LIKE THE RELATIVE CLOSENESS TO MY HOME,OF THE DEALORSHIP, .WHICH IS VERY IMPORTANT. RASHAD KNOWS HOW TO EMPTY AND CLEAN THE COFFEE M AKER . WWHAT MORE CAN YOU ASASK FOR?