Recent Reviews from Mercedes-Benz of Coconut Creek

Horrible experience. We leased a 2017 GLC 300 4Matic and we had nothing but problems since. Two months after we got the car the bluetooth died... we were told it was a factory defect. they compensated us $500 which we never asked for. great gesture so far. the bluetooth and comfort access never worked properly since. Always worked intermittently. Every time we took the car in they would grab our phone and connect it to the bluetooth and say to us: you see, it works. as if we are dumb. they never took into consideration that we told them it works on and off. With regards to the comfort access they suggested changing the batteries which we did and it still doesn't work. You can be holding the key in your hand and the door will not unlock. I still did not file a complaint with all what's happening. I take the car in for service ($900). I was told by my service advisor that they will pick me up. She calls me at 3:30pm to tell me that car is ready but she doesn't have anyone to pick me up. I asked her how am i supposed to get to the dealership. Her answer was:" that's your problem" take an uber. After giving her a piece of my mind she finally sent me someone to pick me up. I still did not complain to anyone. About a month ago we started having intermittent noise from the steering wheel . I take the car in and service manager (whom i dealt with from the beginning) sat in the car and demonstrated that the steering wheel was not making noise. again we told them it was intermittent. The car did not make it out of the parking lot. they never bothered taking it in to check the problem. At this point I've had it with Mercedes benz and this dealership. So i called the manager of this dealership , his name is CHRIS and left him two voice messages but he never called me back. It shows how much they care about their clients and their safety. I am not writing this review hoping that they will contact me or resolve anything, I just want people to know what to expect if they end up with a lemon car like mine.

Joe Dagher Jun 1, 2019

Dishonest Dealership! I have to agree with some of the other negative reviews. The stereotypes of shady auto dealers is true of Coconut Creek Mercedes, specifically the Sprinter Department. It seems Autonation and Coconut Creek have a lot of problems and have recently re-staffed, including a new CEO and upper management. (What a mess going on within Autonation.) Terrible customer service and terrible business ethics. We were traveling to Orlando in our Sprinter and several lights came on. We immediately called Glen (whom is no longer employed at Coconut Creek Mercedes) as he was always our go to guy for Sprinter. He immediately diagnosed the problem and advised it was a wheel speed sensor. We had Mercedes of Orlando confirm the issue and they stated also it was a faulty wheel speed sensor. They were kind enough to suggest since the repair was a several hour repair to travel back home and get it to the Mercedes dealer local to us so we were not waiting with a small infant and a toddler for hours on the repair. Upon returning home to Parkland, we took the vehicle to service in Coconut Creek and asked for Glen, which is when we found out he had recently left the company. We were placed with Liz B. the service adviser. Liz was very forgetful and I had to look at the paperwork several times and ask her to note what the issues were and the already diagnosed problem. I dropped the vehicle off on Thursday and did not receive any phone calls at all in response to my vehicles updates. I called on Monday and left 2 messages for Liz B to call me back. She never called back. On Tuesday approximately 4:00 PM Brian the service manager called me back saying that he wanted to discuss the many issues going on with the vehicle. I was taken aback and asked him to explain. Brian went on to state the vehicle had about 4-5 different issues and the charges to fix the vehicle would be in excess of $3,000.00. When I questioned him and informed him that Mercedes of Orlando diagnosed the vehicle and said it was a wheel speed sensor he became rude, stating that he was an expert and this is what the codes are saying. I stated I was not in agreement and he said said he was going to put the vehicle back together and get an estimate for work we have done. I clearly advised Liz to call me once she verified the estimate and a price for the wheel speed sensor. As you can recall Liz never called me back. I did not give authorization to begin work on the vehicle. I would stay very clear of this dealership, as well as Auto Nation in general. They are obviously in a whirlwind and a big mess since the CEO and most of upper management within Auto Nation abruptly left. We verified with another dealership the issue, which was approximately a $500.00 repair and the service manager Brian is escalating to a $3,000 + repair. Who knows, maybe Auto Nation is in so much trouble that they need to make up for it on unsuspecting customers. Stay clear of this dealership as it is not an honest dealership.

vicki oehm May 22, 2019

I purchased an E43 AMG from M-B of Coconut Creek in August of 2018 and when it was delivered it had three immediately obvious problems: (1) a scratched/dented driver's side interior door panel, (2) glaringly obvious front end body damage/defect (body clips visible through ridiculously large gaps between panels, etc.) and (3) a vast constellation of electronic problems, including failure of Android Auto to work, problems with proximity sensors and on and on and on. The salesman, Joshua Garmon, assured me that all would be addressed. Of the three problems, the only one resolved at the time of this review is (1). The car has been taken back to M-B of Coconut Creek three times. The second time was via flatbed tow truck and the driver's side interior door jam was dented by something very large and very heavy, adding a new problem to the list. The manager, Cliff Beverly, assured me that the original body damage/defect would be resolved, the electronic problems resolved, and the dent repaired. The third trip back to M-B of Coconut Creek was from 01/11/19 through 02/05/19, i.e. the car was in the shop for 25 days for the third attempt at repairs alone, and the front end damage/defect is improved but still unacceptable for a brand new car, there is no change in the constellation of electronic problems. And Mary Donnell, the service advisor for trip #3 back to the dealership, told me that the dent (that either M-B of Coconut Creek or the towing company they utilized caused during trip #2 back to the dealership) was not repairable. All of these issues are documented with photos and videos; they are not disputed by M-B of Coconut Creek as they are not disputable. Cliff Beverly had reassured me on multiple occasions on the phone and in writing that, if they didn't resolve all of the aforementioned issues by the end of trip #3 back to the dealership, M-B would acknowledge that they were unable to repair the defective vehicle and order me a replacement. But when I provided him with the PDF detailing the 2019 replacement, he stopped correspondence and has not honored his promise. So, I have a 2018 M-B E43 AMG with more problems than any car I have ever owned. It has spent well over 30 days in the dealership since purchased in August of 2018. The preceding isn't so much a rating or review as a narrative of fact. Make your decisions wisely.

Geoff Colino Feb 12, 2019

This was Friday where they state in the bill that they preformed checks, oil change, and top up fluids. Today is Wednesday and my check washer fluid light is on. So it makes me think how many people are being scammed into thinking a full service is provided and it’s not being done???? Pictures available upon request. I’ve been to this location twice and I’m ready to get rid of my car if this is what I have to deal with as a owner of my 18’ GLE for 5 months. I made an appointment online and requested a loaner in the notes section. I called in to verify if a loaner we be available. I was told they don’t see a request and no one reads the notes section. I rescheduled for another day after being told they do not allow loaners for my first A service.. ok no problem. I scheduled another appointment being prepared to wait the 1.5 hr for my service. When I arrived I waited a few min for my service advisor. He took down my vin and stated that he doesn’t see a service plan which I paid for at the time of purchase. He then asked where I purchased the suv I told him Sarasota Auto Nation Mercedes-Benz. He then stated it should come up by the vin # and asked if I’m sure I bought it from an Auto Nation dealer. I stated you can tell by the vin and the pink tag that says Auto Nation. I was then told to bring back the sales paper or I need to call Sarasota so they can fax my sales paperwork. (I’m in Ft. Laud to take care of my mother and my sales papers are at my home in Ellenton, Fl. 3.5 hrs away) So getting my sales paper at this point wasn’t an option. So since my advisor wouldn’t call I called. I called Sarasota Auto Nation who told me the finance manager is the only one who could pull it up and he was in with another customer so I need to just sit and wait. So at this point I’m so infuriated I asked for my keys. The service manger and finance manager at the Coconut Creek location now try to look it up and state that they can’t find it either. So I leave it’s about 9:30a at this point. I left the Mercedes dealership and went to JM Lexus. At 10:46a I received a call from the Sarasota location stating they don’t understand why the Coconut Creek location couldn’t find my service plan and stated he would take care of it and call me back. I didn’t receive a call back until around 4:40p in which Sarasota location assured me I wouldn’t have anymore issues. I waited a week to go back due to the service, debating if I should just get a Lexus because of their immaculate customer service when I did a competitor walk of their facility and associates customer service. So after my friends told me why lose 10k just because of bad customer service, I decided to go in early 7a I didn’t have an appointment so I was mentally prepared to wait. When I met with a another advisor he was extremely pleasant had excellent customer service skills but informed me he couldn’t find my service plan in the system that I should wait for customer service manager who would be in at 8a. So I was a little upset but I decided to just wait because I was prepared to wait as I previously stated. I waited until about 8:38a because she was running late. (Black Friday traffic I assume) She tried to look for the”email or fax” that was supposedly sent by Sarasota. She couldn’t find that anything was sent then I was informed that I was sold an AN policy which they accept because they are also an Mercedes-Benz Auto Nation dealer and said she would take care of it. At this time it’s after 10a they took me home. I received a call that my suv was ready and I picked it up. This was Friday where they state in the bill that they preformed checks, oil change, and top up fluids. Today is Wednesday and my check washer fluid light is on. So it makes me think how many people are being scammed into thinking a full service is provided and it’s not being done????

RoyalAngel27 Nov 28, 2018

I am experiencing the worst NIGHTMARE in my entire life. I purchased a 2013 C300 Mercedes Benz from Mercedes-Benz of Coconut Creek on 12/12/17. I purchased the MAPFRE which covers (Powertrain (Engine), Mechanical Failures (Electrical), Standard issues, etc) in the amount of $3120.00. through Mercedes-Benz of Coconut Creek in my car loan. When I noticed issues with my car about 3 months later I called MAPFRE to ask where to take my care to be repaired. I was notified by MAPFRE that Mercedes-Benz of Coconut Creek never paid for the policy I paid for in my car loan in the amount of $#3120.00. I called Scott Boukzam the Finance Manager at Mercedes-Benz of Coconut Creek whom I signed my car loan agreement with and informed him of the issue. He never returned my phonecalls. So, therefore I had to call him (2) more times each time he stated he was working on it. It had been 4 months I didn't hear from him so I escalated the issue to the General Manager, Cliff Beverly. The General Manager, Mr. Cliff Beverly told me he would take care of it and has not called me back for (3) months now. Now this is a "GENERAL MANAGER" of a Mercedes Benz whom gave me his word he would take care of the issue . I took my car to a Licensed & Certified Mechanic when I knew something was peculiar. He informed me my car I purchased first of all was sold as a CERTIFIED CAR and it not CERTIFIED when he thoroughly checked my C300 2013 Mercedes Benz. I have had to rent cars while my car is down and not working. Now, my car needs a new fuel pump, fuel rail temp sensor, intake seals which is costing me almost $5000.00 dollars to repair. I paid for the MAPFRE through Mercedes-Benz of Coconut Creek to cover this cost if this type of mechanical or repair is needed in my car loan. I am a single disabled mother of (3) children this is absolutely evil and wicked. This means the Retail Purchase agreement is void and needs to be modified due to the MAPFRE policy agreement signed with Mercedes and MAPFRE is fraudulent. I will be calling the Mercedes Corporate Office and filing a claim with all my supporting documents to the Better Business Bureau and also be calling Tallahassee, FL divisions of Corporations to file a report. I will be taking a stand for everyone they have taken advantage of. I see so many poor reviews. Next time I will do my research and due diligence.

Monique Sargeant Nov 1, 2018

Evangelist Monique Sargeant Nov 1, 2018

By far, the worst Mercedes dealership I have ever been to. Do not be fooled, this is an AutoNation with a Mercedes sticker on the door. They “repaired” my car, took my money, and when I got home the car would not turn on. Now they want me to buy a battery to fix a problem that was not occurring until they worked on the car. Here is a list of my complaints: - The Service Associate, Mike, promised he would give me a call back by 1:00 on the day the car was getting serviced. After not receiving a call back, at 3:30 I called the Service department and was told that Mike would be calling me back in 2 minutes. After not receiving a call back again, at 4:15 I called the Service department and was told they would call me back in 40 minutes. This time they did call back and said my car was ready. I told them I was on my way to pick it up right then. - I arrived 10 minutes later and Mike had left for the day, leaving me and another customer who he was helping with nobody to help us. - The Service Manager, Mary, was very nice and helped me get my car back. However, when it came back, there were a number of scuffs on the door, which were not there when I turned the car in. Her response to the scuffs that they had caused were “well you know how it is with white cars.” This answer was unacceptable, and after persistent argument and more time waiting, she grudgingly agreed to clean off the scuffs. - I drove my car home on Monday without a problem. On Tuesday and Wednesday I did not drive or turn on my vehicle. On Thursday morning, I tried turning on my car for the first time since having it serviced, and it would not turn on at all. - I called back and was sent to the Sales Manager, another Mike, who offered to help me install the battery...if I paid for one. Mike accused me of “trying to pull one over” on him and claimed that I lied about how many miles it was to drive from Coconut Creek to my house in Miami. The lack of attention to detail is rampant at this location. Follow-up is non-existent, and your car will be left worse off than when you gave it to them. Please do not make the same mistake I did, find a different Mercedes dealership. There is a reason Coconut Creek has the lowest ratings in South Florida.

Tyler Filliben Apr 20, 2018

In warning stay away from this dealership. Also let it be known that it is an Autonation dealer. Worst customer service ever. Drove 4.5 hours to look at a used car. Car had some mechanical issues that needed fixing. Mike Fawn reassured us no problem, the issues could be fixed, then our car would be delivered to our house via a transport. We tried to keep in the loop as to where our car was and when we would be receiving it. Nothing! Car was delivered 15 days later and the issues were still not fixed. Ha due to the delay in receiving our car, we got the loan paperwork before we got the car...nice! My wife got a letter of suspension from the DMV that we owned a registered car without insurance. Lol. We didn't even have possession of the car yet. We were told that all the paperwork would be submitted once we took delivery of the car. That obviously didn't happen either. The day we received the car we were so excited. We took it for a drive around the block and the engine light came on. Found out it had a blown door speaker too, floor mats were missing and sunroof is still broken. Addressed all our concerns with Mike Fawn, who said he'd look into our issues and get back to us. We NEVER heard from him. We had to call him back. Now he doesn't remember what he paid to have fixed on our car. Says he spent all this money but doesn't remember what it is they repaired he needs to find out. OMG. Who does that?? Pays for services and has no idea what he paid for. My thoughts are he's lying. We since been to our local dealer who says there's no maintenance history of our car ever getting the sunroof repaired. We are so disappointed. We feel so cheated!! We've owned the car for 21 days now and we are so disappointed in ourselves for allowing ourselves to be taking advantage of. I'M WARNING ALL THOSE WHO READ THIS. STAY AWAY FROM MERCEDES BENZ OF COCONUT CREEK. Find another dealership to buy your car from. Oh unless your buying the crème de la crème of Mercedes vehicles. But then again it doesn't sound like they take very good care of those customers either. Sincerely Jason and Jolene.

JasonJolene Aug 15, 2016

I'll start by saying that the other reviews here paint a very positive picture. I wish that I could say the same about my experience. When I made the initial decision to choose Mercedes Benz, I did so for a luxury car that promises to come with luxury service. The motto is "The Best or Nothing" after all. From start to finish, the customer service provided by Coconut Creek was closer to nothing. I live across state so I needed a lot of details to be squared away prior to making the drive over. The process was slower than I would have hoped for, but fair enough. However, issues arose as soon as I signed and drove away. Frist, part of the deal I negotiated was to receive a sun shield/visor. This was written into an "I owe you" piece of the contract. May 25th, 2016 is when I made the purchaseit is now June 30th and after countless emails and phone calls, I am still anxiously waiting for the sunshade 35 days and counting. Second, on my way home after making my purchase, I noticed the car was pulling strongly to the right (needing an alignment) and the back left speaker was rattling/blown. The paperwork for the certified car showed an alignment performed less than 30 days prior to my purchase. Maybe it's a coincidence both werent noticed during my short time testing the car, but I was a bit disappointed. The issues on the car required me to bring my vehicle to another MB dealership since I live on the other coast of Florida. The MB who serviced my vehicle rightfully requested I pay for the diagnostic and alignment even though the issues should have been resolved by Coconut Creek prior to my purchase. After over 2 handfuls of back and forth calls across a period of 3 days, Coconut Creek agreed to cover the cost of the diagnostic and alignment. My vehicle was held in service for over 6 days due to poor communication between the two MB dealerships. After the long wait and not having transportation, I paid the repair payment after Coconut Creek advised they would reimburse me. My car was serviced and paid for June 8th. It is now June 30th and I still do not have compensation for the repair payment. I would like Coconut Creek to help me understand why a mailed check would take over 20 days to be received. This would be worrying enough but it isn't even the worst part. Much of the situation could have been resolved by better communication and Coconut Creek taking ownership of their actions. The sales associate I purchased my car from has sent numerous emails to methanked me for my purchase, asked for feedback/concerns to be shared, and even asked for referrals from friends/family who may be inquiring about a new MB. I received about 6 of these emails over the course of a month, however I never once received a single reply to any of my messages or phone calls to her. When calling Coconut Creek, trying desperately to resolve my issues as explained above, I was constantly informed by various employees that "I'll leave a message and they'll get back to you" my 10+ calls never received a call back. I had to take extensive time out of my day and work schedule to track down someone who could do more than "take a note. Eventually I started requesting to speak with a manager. To be fair, for the most part, Mike has been apologetic, attentive and has tried to own the situation. The unfortunate part is that I still had/have to continuously follow up with him. I was never proactively informed on any status in regards to the check or sunshield. Over 3-4 days would go by each time I was advised it should be in your mailbox and then I would have to call again to get an update. The overwhelming take-away is: had I not continuously chased down Coconut Creek for this long, wasting time out of my day, FORCING customer service, no one would have taken ownership. I would never be able to recommend Coconut Creek to anyone else looking to purchase a vehicle. Luxury service and customer service, do not exist here

jarodmorgan7 Jun 30, 2016

After going to 3 or 4 dealerships with a vehicle in mind, I landed at Mercedes of Auto Nation. I was greeted by a salesman, After walking around the lot for 15 to 20 minutes then going inside and not finding any salesman to assist me in test driving the vehicle I spotted; I was frustrated & baffled because normally car salesman would be hounding you. Along came a salesman, Glen Glazer that just had punched out and was supposed to be off that day but came to the rescue. He was very professional, friendly and helpful as we explained our frustration. He took his time in test driving and explaining to us all the details. At this point I was so tired after the day of searching & didn't want to spend 3 more hours in the business managers office so I gave Glen my credit card to hold the vehicle with a signature and I was on my way with plans on coming in the next day to finalize the deal. Because it was the last day of the month, they were very busy and I had to wait quite a long time to get into the business office but they waited for me to get there also almost all day. My first experience with the Service department went smooth also. After purchasing the used car, I noticed a sound of the engine that seemed to be a ticking or rattling; I emailed Glen and he told me how simple it is to schedule service online and was in touch with me everyday. Finally I just brought it in on a Sunday with hopes of getting a car wash but being the end of the day there was a 3 hour wait! I immediately was able to speak with the salesman,Paul who I was familiar with from bringing my older Mercedes in for service. He drove the car and had the mechanic look at the oil level and said all seemed good. He did say that this car and the model was notorious for making noise. I wasn't too happy about this because my 15 year old Mercedes purrs. I would definitely recommend this dealership and salesman to friends and family which I already have & I plan on having an excellent relationship with all areas; otherwise I will write again.

Lauretta PM Apr 10, 2016

Why I will never buy a Mercedes-Benz again. This all began on November 17, 2013 when I excitedly purchased a 2014 Mercedes-Benz CLA 250 from Mercedes-Benz of Coconut Creek. They had just come out and were in high demand. I saw billboards and saw a few on the road, but wanted to see if it was a car worth considering. They literally had 1 car available for purchase as the pre-order backed out and I took it for a test drive. I loved the car and it happened to be optioned exactly as I would have ordered it. We begin discussions and I agree in principle to a deal. Now we're just working on the finer points when I notice over my salesman's shoulder the car hitting the street for another test drive. Well that can't be, my car was silver and as I understood it ... it was the only one at the dealership. My salesman confirmed that the car I was finishing the paperwork on was on the road for another test drive. I should have walked away right there, but I got emotional (shame on me) and opted to take the car anyway. After an incredibly lengthy process, the car was mine and I hit the road home. Upset about how things went down, but excited with my car new. The next day I receive a call from Ryan Struble in Finance that they made mistakes and I had to come back to re-sign all of the paperwork. Okay, so nothing earth shattering here, but at the same time I'm certainly not a happy customer and probably would not recommend them. Now mix in the monthly (sometimes weekly) marketing spam emails that I get from the dealership and I'm not loving my Mercedes-Benz experience. There was even the audacity to send me an email suggesting the 2014 CLA 250 was in high demand on the used market and there were lucrative offers to get me out of my car. I hadn't considered selling, but was curious enough to click. I filled out the form with the requested information and was met with a "someone from Lexus of Jacksonville will reach out to me soon". Really? Was my information sold? What happened to the "deal"? So again, really nothing earth shattering, but just fuel being added to the fire that was my Mercedes-Benz experience. Now the icing on the cake, I traded the car in 2 weeks ago for a new car from a different auto maker, which is a better fit for my family at this time. They had some aggressive offers and it was too good of a deal to pass up. I had purchased 4 installments of pre-paid maintenance with Mercedes-Benz USA and to date had only used 2 of the services. I called into the service 800 number and inquired about receiving a prorated refund of $847.47 (half of the $1,694.94 service plan). I was met with disappointment when they indicated that the plan was non-cancel-able, non-refundable, and non-transferable. "but what if I totaled my car before using the 4 services?" "Oh, we would have made an exception..." So how is this any different? It's a prepaid service, not an insurance policy. Service was not rendered yet you still have my money. Obviously at this point, I'm upset, so I called the dealership daily for 5 days until the first person would even return my call. They simply confirmed that there was nothing they could do, call this "number". So I called the number and was told there was nothing they could do, call this "number". So I called the number and was told there is nothing they could do, call the dealership. I have since called Mercedes-Benz of Coconut Creek on multiple occasions and asked for the general manager. He has 2 messages from me, but has not returned my call in a week. I did the only logical next thing, I emailed Stephen Cannon, CEO, Mercedes-Benz USA and asked for help. That was late last night and sure enough by 10 am this morning, Maria in Mercedes-Benz Customer Care reached out to me regarding the email. She reiterated there was nothing they could do. I suggested that Mercedes-Benz has been unjustly enriched by collecting money for services they will never render and asked her if there was anything she could do to help. Can you make an exception, like you would if my car was totaled? "Actually there are no exceptions, this policy can never be refunded". "So I was tricked by Ryan Struble at Mercedes-Benz of Coconut Creek into buying something that I could have lost if I wrecked the car on day 1?" "Yes, I'm sorry, we're not responsible for the dealership". I try one last time to reason with Maria by suggesting that I have many future car purchases left in my lifetime between myself, my wife, my kids, and recommendations to friends and family; am I worth losing over this small (to you) amount of money? "Sir, we've already lost you, if you were to come back to the brand you could call us back and we could see about making you whole on this". I suggested that that was a bit short-sighted as I left the brand on one purchase, not for a lifetime. To think that I would come back on the premise that they might entertain giving me the "exception" in the future (the same exception they can't give me today) is laughable. I told her, your company's ability to keep me as a future customer begins and ends today in how you handle this situation. "Sir, I apologize there is nothing more I can do for you." One final email was just sent to Stephen Cannon, CEO, Mercedes-Benz USA to follow up on this. I can't speak to their business model or their acquisition costs for a customer, but I'm sure it's must higher than the amount of refund that I'm seeking divided by the number of future purchases I will make. Mercedes-Benz, you have lost me as a future customer and I will do my part in ensuring every family member, friend, and colleague I have thinks twice before doing business with your organization. Sincerely, Michael Bodner

Michael Bodner Dec 9, 2014

I purchased 2 weeks ago a used 2006 Z4 convertible soft top from Mercedes Benz in Coconut Creek and I am very unhappy. When my husband and I test drove the car, we told them the tires were noisy and loud. My husband's exact words were. I don't want to have to start by putting new tires. We were assured the car had 4 brand new tires. In addition we were told that the car's brakes had been replaced. So I completed the purchase and drove off. However the problems started immediately. Driving at speed on the highway, was very loud and noisy. The tires were wooshing however since I had never test drove a car with run flats I let it go for the time being thinking it was me. However, then I noticed that the passenger window would not go up from the drivers side. Then the windshield washer did not work. Then as I was backing out of my driveway, I heard a really screeching noise and as I drove off I started to tweet like a tweety bird. In addition, when I put the car in reverse as I start to back up, I feel like something hits the back of the car and I hear a loud thump yet I have hit nothing. So I called David B. my sales person and he tells me I can take it to any AutoNation dealer. So I did. I took it that day. Keep in mind I haven't even had the car a week yet. When I arrived at the AutoNation dealer of my choice (Nissan). I told them that the car tires were loud (they made wooshing sound when I drove) and to check them out as I had been told the car had new tires; I tweeted like a tweety bird when driving; I had a loud screeching noise whenever I backed out of my driveway, the windshield washer did not work; the passenger window did not go up from the driver's side; and the car when I put in reverse and started to back up sounded and felt like something was hitting the car. After waiting for a bit they came back and told me that 1) the car did not have 4 new tires as I had been told that only the front tires were new. The back tires were not. 2) The tweeting noise I heard was the rotors. They had not replaced the rotors when they did the brakes. They told me that BMW recommends the rotors and brakes be replaced at the same time time; however Mercedes Benz of Coconut Creek had not done so, they only replaced the brakes and it was the rotors that were making the tweeting noise and screeching noise; 3) the thing I felt hitting the car when backing out was the front arm controls; 4) the windshield washer and passenger windows were the master switch which needed to be replaced. So I took the car up to Mercedes Benz of Coconut Creek and told them everything I was told at the AutoNation dealer down south and provided them with the print out. I told them that I had been assured the car had 4 new tires yet I was told by their sister dealer that the car had only new tires in the front not the back. That although the brakes had been replaced not the rotors and BMW recommends replacement of both at the same time. I gave them the print out that I was given at AutoNation Nissan and dropped off the car. After 3 days I was told my car was ready. When I went to pick it up. I noticed they had not replaced the tires, the rotors had not been replaced just greased, however the windshield washer worked and so did the passenger window. When I inquired as to why the tires had not replaced as they had told me the were new and they were not they firmly reiterated that the car had 4 new tires; in addition they stated they had not replaced the rotors when they replaced the brakes and they were not going to as they were within minimum standards and that I had to live with the tweeting and occasional screeching. They also told me that they could not duplicate that loud noise I heard or the effect of something hitting the car when backing it out of a parking spot however that it was not the front arm control as was diagnosed by their own sister dealer down south yet they could not tell me what the noise was. So after sitting at the dealer for more than an hour and half getting no where with them I left. Tweeting like a tweety bird, screeching when backing out of my driveway, and loud noisy not new tires and feeling and sounding like something hits the car when backing out of a parking space or braking. So yesterday, I got a flat tire (rear driver side) while driving home from work in the rain. Luckily I was near a gas station and guess what they told me. The back tires are not new. They need replacing. They are chopped on the inside. Which means. I don't have 4 brand new tires like I was told; not once, not twice, but three times by Mercedes Benz of Coconut Creek. I am very upset about all this in particular because I feel lied to. I was assured the car had 4 brand new tires. It does not. If it had 4 brand new tires there would not be any wear on them and there is and if they lied to me about the tires. Then they have lied to me about the car needing repairs to the front arm control, they lied to me about the rotors being within minimum standards. They have lied to me about the front arm control. All I know is that I bought a car; yes it is used; however had I bought it from a private individual I would have asked them to drive it to my mechanic have him put up on the lift and inspect it so I knew all that was wrong with it. I can't do that with the dealer instead they tell me, I have 4 brand new tires (which I don't and worse they keep insisting I have 4 brand new tires; I don't! New tires don't have wear on them) and I have a 60-day warranty and yet when I tell them all that is wrong with the car they tell me, well we fixed your windshield waster and window and oh we replaced the hood emblem which by the way was never missing. So if they had to replace it then it was taken while the car was in their care, because when I dropped it off it the car it was there. I now have to spend money on new tires for a car that I bought 2 weeks that I was told had 4 brand new tires; I have to replace the rotors because the tweeting sound really bothers me when I drive (regardless of whether the rotors are within minimum standards or not the tweeting and screeching is annoying) and I have to fix the front arm control because Mr. Fahn and the folks at Mercedes Benz of Coconut Creek won't do the right thing and fix a car they sold to me with issues which to be fair they may have not known about (except for the tires; they have to know about the tires all you have to do is look at them; they are chopped on the inside) but now won't fix or make right.

isabella11 Oct 22, 2014

On July 30, 2014, I purchased a used 2011 C300 from Mercedes-Benz of Coconut Creek. My sales person was David B. Prior to going to MB of Coconut Creek, I had been to several car dealership throughout South Florida and had just about given up on purchasing a vehicle simply because of the turn off from all the hassle from the salespeople at the other dealership. I went to other dealers first before going to MB of Coconut Creek because I thought they would have a better price than a brand dealership. NOT SO. MB of Coconut Creek was as well price as other used car dealers but they also had something that the other dealers could not match. That was great customer service and hospitality. Walking through the doors at MB of Coconut Creek, I anticipated the similar treatment as the other dealerships so I was a bit guarded. I had already picked out the car that I wanted to buy from the MB of Coconut Creek inventory on their webpage so I know what I was shopping for. Within 3 minutes of walking around we were approached by a sales manager and I pointed out that car that I wanted to test drive. He they asked David B to assist us with the test drive. I was amazed at the fact that I within 10 minutes of being there I was in the driver seat going on a test drive with David on my family. David's knowledge of the car was also inspiring. He proceeded to tell me things about the car before I had a chance to ask. It was as if he know that as a potential owner, it was important for me to know as much about the product that I was buying. I feel that David's approach to selling the vehicle was that he would take me beyond the actual driving experience. As a consumer, it was great to hear from David that MB actually sends their salespeople to classes so that they have a full knowledge of any new product that is being made available to the market. This is my first purchase of an MB and based on my overall experience from test drive through to delivery I must admit it is a 10 out of 10 for me. As long as I am in South Florida, I will be buying my next MB from MB of Coconut creek. David...You service during our transaction was exceptional and I appreciate your patience.

MBF1FAN Aug 25, 2014

WOW WOW WOW... Mercedes-Benz Coconut Creek what a dealership! They saved me. My story is this: I bought a SL550 2011 in March '13, which I will call here the "JUNKER" from another MB dealer. That car had been certified, CPO, by that dealer which really should have been sold for junk. I followed every avenue to fix this car and sought out help from anyone to remedy my problem, even MB headquarters, to no avail. So, again I found myself seeking a replacement for this junker I bought in haste. Now comes the weekend, I was determined to resolve my issues with the junker. Which, BTW, was purchased March 2013. So, I and the misses started the "dealer drive", you know, the dreaded face time with people at dealerships that aren't your friends and only want a sale. After 3 dealerships and many calls with no return calls from those places. We stopped at Mercedes-Benz of Coconut Creek, meeting 3 wonderful people, General Manager, Michael D., AMG salesperson Jeffrey B., and the financial manager Dane D. We were first greeted by the GM, Michael D. With only a grin, asked us if we wanted any water and asked what brought us by his dealership. Basically, we gave him the brush off and went about our business of perusing the inventory of the latest Sl550's the 2013's. Michael approached us and asked if I was into AMG styling and offered up the no pressure salesman, Jeffrey B. I loved the Diamond White, Ash/Grey Leather, and Black Ash Wood Trim of this car. I thought the price was to high though. Also, wasn't really in the mood to deal with confrontation as with other dealers. BUT, I really loved the new look and feel of this car. Jeffrey showed us outside comparison of my junker and his 2013 SL550, side by side, and wow what a difference. The new styling is lower and wider and richer looking. So, off I went on a test drive leaving the misses in the showroom unprotected. It didn't take long comparing this car with the '11 SL550 I had grown to hate. We sat with Jeffrey and told him of the horror of the junker and how I feel I was ripped off. As he listened, he was typing on his computer, to my surprise he's telling me of the history of my car purchases through the AutoNation network. His face was troubled as he asks, "what's the longest time you've kept a vehicle? Again, I complained about the junkers issues and he said he would speak with the manager and make things right., since they were an Autonation store. WELL, let me tell you... 10 grand off, n/c for dealer prep, appearance package, door edge cup guard, 5 grand more than Carmax offered for the junker, window tinting, and extra weather car mats. Would you say no? Then the luck didn't stop there. We met the best finance manager ever, Dane D. He ran my credit, and shopped for a great rate. Meanwhile, he pointed out the extras I needed (warranty and service plan) and then took 2 hundred off them. Which has never happened at any dealership. He gave me a 72 month payment plan with a rate of 2.99. I was sold. And as it turned out gave me a 2 year car registration rather than the 1 year I paid for. We were done in about 20 minutes and due to the cars tinting, and the late hour, we would come back the next day and pick up the car. The delivery was flawless. I had noticed the tinting that Jeffrey suggested made the car look like it had the panorama roof. (rear glass was a little darker than the side windows) The car drove like I remembered, while the wife exclaimed what an amazing difference only 2 years in the model can make, since this was her first time in the 2013 SL550. We were both ecstatic with the way the car drove, the noise level, and the purchase process. BTW, compare this: 2011 SL550, 31000 miles, I paid 72 grand, CPO'ed, in the shop more than driven and owned for 6 months verse the 2013 SL550,150 miles, brand new, 101 grand with all those extras, 29 grand difference. You do the math, a no brainer. And wait, it gets better. About a week after my purchase, I noticed online, my bank was advertised car finance rates at only 2.24 percent for 72 months. I thought to myself, my wife had just purchased her 2014 E350 at 3.99 percent for 66 months from a local dealer which I knew was too high because of the lower rate I got from Dane on my car. I called Dane about this new rate I found online and within one day he adjusted my rate, I signed new paper work and Dane gave us his apologizes. He had to contact his banks superior to get this new rate for me. Something he didn't have to do as I found out when I tried the same tactic with the wife's financial manager. Upon speaking with that financial manager he said he didn't want her rating to fall due to the multiple inquiries to get her the lower rate at the time and thats why he gave her the 3.99 at 66 months. He wasn't going to do anything to help her get the better rate. We went through my bank and refinanced hers at only 2.14 percent for 72 months also. Thanks to Dane we also learned we didn't need that GAP insurance either that the other dealer sold her. I did get a full refund from that dealer and their apologies for the inept way there financial manger took advantage of her. Thank you Dane again. So, with a little effort on our part we found a new dealer and restored faith in Mercedes-Benz, through a great dealership named, Mercedes-Benz of Coconut Creek.

ahr69 Sep 2, 2013

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