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-- Eloni T.

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-- Tom D.

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Recent Reviews from Mercedes-Benz of Coconut Creek

I'm so disappointed with the service I received here. I am the easiest going person and let me tell you they've lost a customer. I went and bought a new car for almost 90k elsewhere even when they had slightly better deals just to not be treated this way again. I plan to buy another for my mom as a gift next year and I rather to pay more elsewhere. First Issue: When I bought my car on February 18th I did not receive an extra key because they did not have it. I didn't care because I was so excited to get my new car and was reassured It would be located and delivered to me promptly. 2 weeks later I called, no progress (March 6th) I sent a text no progress and I was told I would receive a call on Monday. A week later (March 12th) .I did not receive a call and I tried calling back (On Thursday) and got no one so I sent another text. I was then told IT HAS BEEN ORDERED AND WILL BE SENT TO ME. I should bring the key to any Mercedes and they will program it for me. After waiting until Mid April I called several more times and was eventually told keys can't be mailed and I will have to drive 2+ hours from home to come get the key programmed. AFTER ALL THIS I WAS STILL CALM AND WILLING TO DO WHATEVER. I then tried to set up an appointment I was told they would have to order the key. Now was I lied to or what? Because I was told it was ordered and will be sent to me directly! That's the worst thing you can do to a customer. At the beginning of May I tried again no update or progress on my key. Eventually, I ended up getting in a BAD CAR CRASH AND MY CAR WAS TOTALED and I still haven't received a call back or update on my keys. WOW. Another Big Issue With Refunds: Early June (can't remember the exact date) I went to the dealorship to get refunds for all the plans I paid for additionally. I was told the exact documents I needed I remember staying at the dealership holding on the phone waiting to get documents faxed to get everything finished. I got all the requested documents and explained I live far away. I was reassured by finance that all documents were okay and I will get a check in 6 weeks in the mail. I gave it about 7 weeks and I started doing follow up calls. I left several voice messages to the finance department. I did not receive a single call back. It got so frustrating I stopped leaving messages. I CALLED SO MUCH I KNEW NICOLE's VOICE and she knew mine and who I wanted to speak to. In the midst of this she is the only person I want to commend because she got up and walked to the finance department while I was holding on the phone. That's how I got in contact with the CFS Director. At this point its about WEEK 9/10 and I was TOLD I HAVE TO WAIT ANOTHER 6 WEEKS BECAUSE A DOCUMENT WAS MISSING!!! I became furious and its unfortunate that the CFS Director who was trying to help had to deal with my anger and frustration. IF THE TABLES WERE TURNED AND I OWED YOU MONEY AND A DOCUMENT WAS MISSING you would have contacted me consistently to receive your money without me having to do a single follow up call. Now Mercedes-Benz of Coconut creek is it fair that I have to wait an additional 6 weeks for a mistake your finance department made? After the already poor experience? 6 WEEKS LATER I HAVE ONLY RECEIVED A SMALL PORTION OF MONEY I AM TO BE REFUNDED. I tried so hard only to be disappointed. Awful service and honestly the 1 star is not even deserved.

Marlon Dayes Oct 8, 2020

I'm so disappointed with the service I received here. I am the easiest going person and let me tell you they've lost a customer. I went and bought a new car for almost 90k elsewhere even when they had slightly better deals just to not be treated this way again. I plan to buy another for my mom as a gift next year and I rather to pay more elsewhere. First Issue: When I bought my car on February 18th I did not receive an extra key because they did not have it. I didn't care because I was so excited to get my new car and was reassured It would be located and delivered to me promptly. 2 weeks later I called, no progress (March 6th) I sent a text no progress and I was told I would receive a call on Monday. A week later (March 12th) .I did not receive a call and I tried calling back (On Thursday) and got no one so I sent another text. I was then told IT HAS BEEN ORDERED AND WILL BE SENT TO ME. I should bring the key to any Mercedes and they will program it for me. After waiting until Mid April I called several more times and was eventually told keys can't be mailed and I will have to drive 2 hours from home to come get the key programmed. AFTER ALL THIS I WAS STILL CALM AND WILLING TO DO WHATEVER. I then tried to set up an appointment I was told they would have to order the key. Now was I lied to or what? Because I was told it was ordered and will be sent to me directly! That's the worst thing you can do to a customer. At the beginning of May I tried again no update or progress on my key. Eventually, I needed up getting in a BAD CAR CRASH AND MY CAR WAS TOTALED and I still haven't received a call back or update on my keys. WOW. Another Big Issue With Refunds: Early June (can't remember the exact date) I went to the dealorship to get refunds for all the plans I paid for additionally. I was told the exact documents I needed I remember staying at the dealership holding on the phone waiting to get documents faxed to get everything finished. I got all the requested documents and explained I live far away. I was reassured by finance that all documents were okay and I will get a check in 6 weeks in the mail. I gave it about 7 weeks and I started doing follow up calls. I left several voice messages to the finance department. I did not receive a single call back. It got so frustrating I stopped leaving messages. I CALLED SO MUCH I KNEW NICOLE's VOICE and she knew mine and who I wanted to speak to. In the midst of this she is the only person I want to commend because she got up and walked to the finance department while I was holding on the phone. That's how I got in contact with the CFS Director. At this point its about WEEK 9/10 and I was TOLD I HAVE TO WAIT ANOTHER 6 WEEKS BECAUSE A DOCUMENT WAS MISSING!!! I became furious and its unfortunate that the CFS Director who was trying to help had to deal with my anger and frustration. IF THE TABLES WERE TURNED AND I OWED YOU MONEY AND A DOCUMENT WAS MISSING you would have contacted me consistently to receive your money without me having to do a single follow up call. Now Mercedes-Benz of Coconut creek is it fair that I have to wait an additional 6 weeks for a mistake your finance department made? After the already poor experience? 6 WEEKS LATER I HAVE ONLY RECEIVED A SMALL PORTION OF MONEY I AM TO BE REFUNDED. I tried so hard only to be disappointed. Awful service and honestly the 1 star is not even deserved.

Marlon Oct 8, 2020

I just purchased my third Mercedes Benz from Mercedes of Coconut Creek on May 4, 2020. Why? Because of the manner in which I am treated - not just as a customer - but more as a friend! That's what has always impressed me about this dealership. Jeff Boraks is the most honest, mild-mannered "car-guy" I have ever worked with. He is intelligent, knowledgeable about his product, honest almost to a fault (if that is ever possible), and most caring to ensure that I am completely happy and satisfied with pricing, selection and financing. I know this all sounds much too flamboyant in describing a car sales specialist and manager, but it is deserved! The dealership is immaculate with an atmosphere and ambiance of prestige and function. The General Manager of the dealership, Cliff Beverly, is as mild-mannered as the rest of his staff. He made sure I was completely thrilled with my new car - a true gentleman. As for the service department, I have been working with Paul Santamaria for many years as my service writer. He keeps me informed about the status of my car(s) when they are in for their A and B services. He, too, works so hard at making sure I am pleased with the servicing of my vehicles and the quality, from beginning to end. I don't make it a habit of recommending people or businesses to others because I am a private person - but I make an exception when it comes to Mercedes Benz of Coconut Creek. I wouldn't buy/lease a Mercedes any place else. One more important thing I want to share - on September 15, I noticed my battery warning light appear. I called service at 3:00 PM and they said to bring the car in right away. After Paul Santamaria (my service advisor) met me, he took care of seeing to it that the electronics (batteries and alternator) were working properly. They reset the system and advised me to bring the car back in should the warning light appear again. The did a thorough job on getting my car back to me in less than 2 hours with no appointment! Kudos to Paul and Brion Fitzgerald (manager) for getting my problem taken care of.

Michael Silver Sep 16, 2020

I am experiencing the worst NIGHTMARE in my entire life. I purchased a 2013 C300 Mercedes Benz from Mercedes-Benz of Coconut Creek on 12/12/17. I purchased the MAPFRE which covers (Powertrain (Engine), Mechanical Failures (Electrical), Standard issues, etc) in the amount of $3120.00. through Mercedes-Benz of Coconut Creek in my car loan. When I noticed issues with my car about 3 months later I called MAPFRE to ask where to take my care to be repaired. I was notified by MAPFRE that Mercedes-Benz of Coconut Creek never paid for the policy I paid for in my car loan in the amount of $#3120.00. I called Scott Boukzam the Finance Manager at Mercedes-Benz of Coconut Creek whom I signed my car loan agreement with and informed him of the issue. He never returned my phonecalls. So, therefore I had to call him (2) more times each time he stated he was working on it. It had been 4 months I didn't hear from him so I escalated the issue to the General Manager, Cliff Beverly. The General Manager, Mr. Cliff Beverly told me he would take care of it and has not called me back for (3) months now. Now this is a "GENERAL MANAGER" of a Mercedes Benz whom gave me his word he would take care of the issue . I took my car to a Licensed & Certified Mechanic when I knew something was peculiar. He informed me my car I purchased first of all was sold as a CERTIFIED CAR and it not CERTIFIED when he thoroughly checked my C300 2013 Mercedes Benz. I have had to rent cars while my car is down and not working. Now, my car needs a new fuel pump, fuel rail temp sensor, intake seals which is costing me almost $5000.00 dollars to repair. I paid for the MAPFRE through Mercedes-Benz of Coconut Creek to cover this cost if this type of mechanical or repair is needed in my car loan. I am a single disabled mother of (3) children this is absolutely evil and wicked. This means the Retail Purchase agreement is void and needs to be modified due to the MAPFRE policy agreement signed with Mercedes and MAPFRE is fraudulent. I will be calling the Mercedes Corporate Office and filing a claim with all my supporting documents to the Better Business Bureau and also be calling Tallahassee, FL divisions of Corporations to file a report. I will be taking a stand for everyone they have taken advantage of. I see so many poor reviews. Next time I will do my research and due diligence.

Monique Sargeant Nov 1, 2018

By far, the worst Mercedes dealership I have ever been to. Do not be fooled, this is an AutoNation with a Mercedes sticker on the door. They “repaired” my car, took my money, and when I got home the car would not turn on. Now they want me to buy a battery to fix a problem that was not occurring until they worked on the car. Here is a list of my complaints: - The Service Associate, Mike, promised he would give me a call back by 1:00 on the day the car was getting serviced. After not receiving a call back, at 3:30 I called the Service department and was told that Mike would be calling me back in 2 minutes. After not receiving a call back again, at 4:15 I called the Service department and was told they would call me back in 40 minutes. This time they did call back and said my car was ready. I told them I was on my way to pick it up right then. - I arrived 10 minutes later and Mike had left for the day, leaving me and another customer who he was helping with nobody to help us. - The Service Manager, Mary, was very nice and helped me get my car back. However, when it came back, there were a number of scuffs on the door, which were not there when I turned the car in. Her response to the scuffs that they had caused were “well you know how it is with white cars.” This answer was unacceptable, and after persistent argument and more time waiting, she grudgingly agreed to clean off the scuffs. - I drove my car home on Monday without a problem. On Tuesday and Wednesday I did not drive or turn on my vehicle. On Thursday morning, I tried turning on my car for the first time since having it serviced, and it would not turn on at all. - I called back and was sent to the Sales Manager, another Mike, who offered to help me install the battery...if I paid for one. Mike accused me of “trying to pull one over” on him and claimed that I lied about how many miles it was to drive from Coconut Creek to my house in Miami. The lack of attention to detail is rampant at this location. Follow-up is non-existent, and your car will be left worse off than when you gave it to them. Please do not make the same mistake I did, find a different Mercedes dealership. There is a reason Coconut Creek has the lowest ratings in South Florida.

Tyler Filliben Apr 20, 2018

In warning stay away from this dealership. Also let it be known that it is an Autonation dealer. Worst customer service ever. Drove 4.5 hours to look at a used car. Car had some mechanical issues that needed fixing. Mike Fawn reassured us no problem, the issues could be fixed, then our car would be delivered to our house via a transport. We tried to keep in the loop as to where our car was and when we would be receiving it. Nothing! Car was delivered 15 days later and the issues were still not fixed. Ha due to the delay in receiving our car, we got the loan paperwork before we got the car...nice! My wife got a letter of suspension from the DMV that we owned a registered car without insurance. Lol. We didn't even have possession of the car yet. We were told that all the paperwork would be submitted once we took delivery of the car. That obviously didn't happen either. The day we received the car we were so excited. We took it for a drive around the block and the engine light came on. Found out it had a blown door speaker too, floor mats were missing and sunroof is still broken. Addressed all our concerns with Mike Fawn, who said he'd look into our issues and get back to us. We NEVER heard from him. We had to call him back. Now he doesn't remember what he paid to have fixed on our car. Says he spent all this money but doesn't remember what it is they repaired he needs to find out. OMG. Who does that?? Pays for services and has no idea what he paid for. My thoughts are he's lying. We since been to our local dealer who says there's no maintenance history of our car ever getting the sunroof repaired. We are so disappointed. We feel so cheated!! We've owned the car for 21 days now and we are so disappointed in ourselves for allowing ourselves to be taking advantage of. I'M WARNING ALL THOSE WHO READ THIS. STAY AWAY FROM MERCEDES BENZ OF COCONUT CREEK. Find another dealership to buy your car from. Oh unless your buying the crème de la crème of Mercedes vehicles. But then again it doesn't sound like they take very good care of those customers either. Sincerely Jason and Jolene.

JasonJolene Aug 15, 2016

I'll start by saying that the other reviews here paint a very positive picture. I wish that I could say the same about my experience. When I made the initial decision to choose Mercedes Benz, I did so for a luxury car that promises to come with luxury service. The motto is "The Best or Nothing" after all. From start to finish, the customer service provided by Coconut Creek was closer to nothing. I live across state so I needed a lot of details to be squared away prior to making the drive over. The process was slower than I would have hoped for, but fair enough. However, issues arose as soon as I signed and drove away. Frist, part of the deal I negotiated was to receive a sun shield/visor. This was written into an "I owe you" piece of the contract. May 25th, 2016 is when I made the purchaseit is now June 30th and after countless emails and phone calls, I am still anxiously waiting for the sunshade 35 days and counting. Second, on my way home after making my purchase, I noticed the car was pulling strongly to the right (needing an alignment) and the back left speaker was rattling/blown. The paperwork for the certified car showed an alignment performed less than 30 days prior to my purchase. Maybe it's a coincidence both werent noticed during my short time testing the car, but I was a bit disappointed. The issues on the car required me to bring my vehicle to another MB dealership since I live on the other coast of Florida. The MB who serviced my vehicle rightfully requested I pay for the diagnostic and alignment even though the issues should have been resolved by Coconut Creek prior to my purchase. After over 2 handfuls of back and forth calls across a period of 3 days, Coconut Creek agreed to cover the cost of the diagnostic and alignment. My vehicle was held in service for over 6 days due to poor communication between the two MB dealerships. After the long wait and not having transportation, I paid the repair payment after Coconut Creek advised they would reimburse me. My car was serviced and paid for June 8th. It is now June 30th and I still do not have compensation for the repair payment. I would like Coconut Creek to help me understand why a mailed check would take over 20 days to be received. This would be worrying enough but it isn't even the worst part. Much of the situation could have been resolved by better communication and Coconut Creek taking ownership of their actions. The sales associate I purchased my car from has sent numerous emails to methanked me for my purchase, asked for feedback/concerns to be shared, and even asked for referrals from friends/family who may be inquiring about a new MB. I received about 6 of these emails over the course of a month, however I never once received a single reply to any of my messages or phone calls to her. When calling Coconut Creek, trying desperately to resolve my issues as explained above, I was constantly informed by various employees that "I'll leave a message and they'll get back to you" my 10+ calls never received a call back. I had to take extensive time out of my day and work schedule to track down someone who could do more than "take a note. Eventually I started requesting to speak with a manager. To be fair, for the most part, Mike has been apologetic, attentive and has tried to own the situation. The unfortunate part is that I still had/have to continuously follow up with him. I was never proactively informed on any status in regards to the check or sunshield. Over 3-4 days would go by each time I was advised it should be in your mailbox and then I would have to call again to get an update. The overwhelming take-away is: had I not continuously chased down Coconut Creek for this long, wasting time out of my day, FORCING customer service, no one would have taken ownership. I would never be able to recommend Coconut Creek to anyone else looking to purchase a vehicle. Luxury service and customer service, do not exist here

jarodmorgan7 Jun 30, 2016

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Real Reviews of Mercedes-Benz of Coconut Creek

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Recent Reviews from Mercedes-Benz of Coconut Creek

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