Horrible experience! MD kept my vehicle for 3 days just to have a diagnostic performed, although I had a scheduled appointment. Advised it would take 20 mins to half and hour. Specifically indicated to advisor I wish not to leave my vehicle overnight. No Loaner available for the second time. Left umpteen messages for Manager(Brian), Operator and Service Advisor with no return call. Late follow up from Advisor(Maria) with a response of the Service Tech working on another vehicle. Extremely disappointed with MB service and their response.

I brought my car in that I purchased back in May 2022 from Mercedes Coconut Creek because I started hearing the wheel make a weird noise everything I was turning. They ordered the part to fix it and provided everything complimentary. Their service is fast, the employees are extremely professional, nice to work with and pleasant to be around. I would highly recommend them for all your sales and service needs!

Personnel is fantastic and attentive. From a major issue to me turned out to be a simple fix.

Terrible customer service at the coconut creek location. They also hold your car for at least two weeks without providing transportation.

I made an appointment early this week and found a great spot in the same week. The service consultant was very helpful and explain in detail the points to be reviewed. She also offered a ride. My car was ready at the estimated time that was scheduled and absolutely clean. I apreciate that. Thank you Mercedes for the job well done.

Poor quality customer care. Adam Littman did not really care about the issue my car (GLC 300) had. A lot of employees at this dealership need customer service training.

Provided Great Service at Coconut Creek dealership

This is my honest opinion being a first time owner of a Mercedes Benz we have a 2020 glb 250 we received a letter stating it had 3 recalls we dropped the car of to the shop then we received a call saying the car was ready when I got there the car wasn’t ready had to wait another whole hour finally got the car then the next day the rear camera wasn’t working properly my husband woke at 6am to go back to the dealership when he gets there he’s told oh I’m sorry we forget to tell you about the camera issue we are ordering the part it will be there in a few days. My husband was very upset about that because he feels like if he didn’t notice the camera wasn’t working he would have never received a phone call because like they said “they forgot”

Salesman was NOT very helpful bc they didn't have inventory. I asked if he could check if someone else had the car I wanted. He said his system doesn't show him that information.

Service from I pulled into facility was was excellent customer service. Everyone was very helpful

If this was the only place to purchase a Benz, I'd buy an Oldsmobile . I am a DIY doing minor work on my C300 and my friend's E350. I purchased parts with cash some of which I didn't need (rather have parts on hand if needed.) I returned them the following da. So far it's been two weeks and I've haven't received my money back stating that they have to write a check

My service advisor, Rick Brown, met me outside as I pulled up in the Mercedes car line. He immediately processed the paper work and made sure I had a ride home. When the service was complete he alerted me through text. I also received a video email of the mechanic checking my brakes and inspecting under the car. My service was completed in a timely manner and I was very satisfied. Having a service advisor such as Rick who is professional, knowledgeable and conscientious is one of the many reasons I continue to use Mercedes, Coconut Creek.

I am very happy with the service that I received from the Mercedes Benz Dealership in Coconut Creek. From the employees that were standing outside at the receiving area to Jose. Everything went well and I felt like I was getting good quality service. Jose was multitasking between clients to assure that no one was left unattended for an extended period of time. That, I really appreciated. Thank you Jose for a job well done.

I was extremely pleased with the customer service gentleman that helped me. He was friendly, and knowledgeable.

The service center at this location has really gone downhill. Do not recommend.

Excellent service. My service advisor was Rick, very professional and clear with all the information he provided.

Homework was done to my satisfaction.

Ordered GLE 450 to be built. Was able to get a quick slot and car came out on time as ordered.

Excellent and professional service

Service Advisor, Phillip was great. He knew exactly what my issue was and proceeded to confirm it. He was respectful of my time and did all that he can to get me on my way.

Best service Phillip always takes care of everything

professional service. Loaner car provided. Work perfomed as requested.

Had an issue with a tire. Called and was immediately set up with an appointment.

Informative and professionally handled Liz was kind.

We are served by manager Maria Coronel. We want to note her politeness and efficiency. She always answers all our questions and surrounds us with care while we wait for the service of our car. She has a very personal approach to each of her clients. And even I am incompetent and unwilling to understand the difference between a rack and a rail - I always understand what to pay attention to, what details to mark and for what. It's good that this is a Mercedes and as a rule we are talking about the prevention of the car, not about repair.

Excellent customer service on wife’s car. Tod was a great salesperson

We are served by manager Maria Coronel. We want to note her politeness and efficiency. She always answers all our questions and surrounds us with care while we wait for the service of our car. She has a very personal approach to each of her clients. And even I am incompetent and unwilling to understand the difference between a rack and a rail - I always understand what to pay attention to, what details to mark and for what. It's good that this is a Mercedes and as a rule we are talking about the prevention of the car, not about repair.

Clean and Proffessional attendants. The services started from the moment I drove into the facility

The store has good installations and people are quite friendly and attentive. However, there could be a more organized system of customer attendance, since they are no panels of numbers to view your position in the line of attendance.

I came to look but I did find the card that I liked , the process was very easy and the salesman was very nice and understanding. I would definitely use the dealer again if I want to purchase or recommend a friend

Awesome

Service was excellent, on time and completed my annual service in less time they estimated.

Rashad was very helpful!

Purchased a GLE 450 from this location and it needed some touch ups. The service advisor, Phillip, and manager, Brion, assisted in making sure my car was processed quickly and efficiently after a small mess up by another associate. The level of customer service and urgency to resolve my issue is appreciated and made me a happy customer. Would definitely recommend this dealership ,as they handled my problem nicely.

Waited forever to even talk to someone. I think there was only one service advisor and no receptionist.

Was my first experience with this dealership and purchasing a car in Florida. Overall I had a great experience, David answered all my questions and always stayed in touch. First Kia car and it runs great. Mercedez Benz in Coconut Creek is recommended place, it's clean and good located.

Worst Mercedes dealer possible. Consider how reputable a business with a 5 star review rating is when it has SO MANY who have left 1 review in their ENTIRE life. Clearly SEO or business marketing firm reviews…They need a lot of “fake good” to cover all the bad. Go through and judge for yourself. Especially if buying a certified pre owned.

Was my first experience with this dealership and purchasing a car in Florida. Overall I had a great experience, David answered all my questions and always stayed in touch. First Kia car and it runs great. Mercedez Benz in Coconut Creek is recommended place, it's clean and good located.

Great customer care and service

Fake reviews. Sort by lowest before you stop in. Here’s a picture of a now missing piece that flew off our certified pre owned Mercedes Benz within a week. Going 40, in city traffic.

This Auto Nation owned dealer is extorting the Mercedes Benz name with their “Certified Pre Owned” vehicles. UPDATE 2/24: The “thank you for your review” was the extent of their “follow up” regarding our concerns. As slimy as they come! This reflects poorly on Mercedes Benz that they don’t care enough about their name to sell one to “Auto Nation.” Not what I’d expect from a luxury certified pre-owned dealer. Had I known who owned it prior to the sale I would have NEVER bought a car here!!! Here is the short list of our experience: 1. Piece of car flew off in city traffic within weeks of purchase. Didn’t catch that it was loose during that thorough inspection? 2. The vehicle service light came on before we’d even driven 500 miles. Perhaps that also isn’t something they do during their “certification” either. 3. The scratch that I was assured would be fixed to my satisfaction is shown here. Repaired. What an embarrassment. 4. Despite my husband calling several times to attempt to address these issues, he never received a call back from the manager. In short, they made no attempt to remedy his dissatisfaction because he’s a generally a nice trusting guy. It’s difficult for me to conceive how they could sell a car in this condition as “certified.” I’d recommend you shop elsewhere if you expect certified pre owned to mean anything. Just check the other bad reviews. All the same story.

My advisor name is Kevin he make sure everything was ok for me he also make sure I got to all my jobs , he provided transportation ,plus he also have a great personality, he’s just a great guy

This is my second time buying from Coconut Creek Benz and it never disappoints! I have another benz dealership close to my house and I still prefer to drive all the way there. Customer service is impeccable, they go above and beyond to make you happy and the process is always a pleasure. Thank you to Anne, Fabrizia and Rashad!

Great customer service. Rick was very helpful and responded promptly to my needs

At my service visit 3 days ago my Service Advisor told me my 15 month battery needed to be changed I questioned the recommendation because of the age. She told me I don’t drive enough I authorized the new battery and $446 later she advised me that my alternator may need changing. I questioned why it was not changed since it is covered in my extended warranty and she told me it has to fail before they can do that. Well two day later the car shut off in the turn lane of a busy intersection near the turnpike After 2 hour wait in busy traffic The vehicle was towed and consequently the repairs were made. I am SUPER disappointed Mercedes would place my life at risk when this was a warranties repair. VERY VERY DISAPPOINTED in Mercedes!!!!!!

Excellent, user friendly, Rick Brown, our service advisor was great

Staff was very friendly and really tried to help us make a deal to purchase our vehicle.

Professional

Excellent Service very responsive to our questions and scheduling needs.

It was a very pleasant visit to have my car serviced as we were able to wait for it. Everything was very professional and efficient.

Happy with the service?. Actually this last time was the best. First time I was offered a loaner?Never before?

The Service manager Gonzolo as well as my personal service advisor Philip Moodie were excellent . Philip advised me that my issue was under warranty and would be covered by MB, He took care of everything./ He had my car washed, vacuumed and back to me very quickly it was a very professional experience Steve S.

I have been using this dealership for service and repairs on my Mercedes for the past 3 1/2 years. My excellent experience with the service manager has earned my loyalty to this dealership. He has demonstrated to me that he values long-term customer relationships.

I bought a Van. On the same day I had to go back because the door didn't close properly. They said they would adjust it but if it didn't fit they would change the door. I outfitted the Van with lockers and when I went back to fit the door that wasn't changed they told me the door couldn't be fitted because I put lockers on the Van. First of all, the terraces are far from the door and they don't influence. Second, the problem occurred on the same day that Van was delivered. Right before I put in cabinets. Diagnosed by themselves! They were opportunistic not to fix their own problems.

Although the car was serviced correctly the detailing crew forgot to reinstall my four car mats and my religious medal of 60 years that was pinned to my dashboard was missing and now forever lost.

very efficient from beginning to end, excellent

Excellent customer service. Both Jim and Rick have been great whenever my car goes in for routine maintenance. Dealership is always impeccable and the people are great.

Smart cars are only serviced by Mercedes, unfortunately, and the prices are extremely high. Smart owners do not have a choice, as the cars are not imported anymore in the US and no other auto service understands these little cars.

After years of service with the folks of M. B. of coconut creek, I remain extremely happy, satisfied and leaving without any doubts or questions. My vehicle is very well maintained; the lengths with which the services needed are explained and their processes from curbside intake to the mechanic are surpassed by none other. The videos of step-by-step explanations of the current state of my vehicle are a huge plus. As always, I have to mention my unwavering service advisor Liz Berrios and lastly, honorable mention to Deanne who is always on point in updating my info. and ensures that I have a clean and safe loaner for the ride home with the biggest smile that will get you through your day. Great stuff at M.B. of Coconut creek. With thanks and appreciation to you all. Mary H.

Took vechicle for service and it was an 5 star experience. Keep up the great work team.

After years of service with the folks of M. B. of coconut creek, I remain extremely happy, satisfied and leaving without any doubts or questions. My vehicle is very well maintained; the lengths with which the services needed are explained and their processes from curbside intake to the mechanic are surpassed by none other. The videos of step-by-step explanations of the current state of my vehicle are a huge plus. As always, I have to mention my unwavering service advisor Liz Berrios and lastly, honorable mention to Deanne who is always on point in updating my info. and ensures that I have a clean and safe loaner for the ride home with the biggest smile that will get you through your day. Great stuff at M.B. of Coconut creek. With thanks and appreciation to you all. Mary H.

The worst service in the world. They are just terrible.

I dealt with Liz for the first time ..very professional and courteous. She gave me updates periodically on my service while I was there….even though it was 2hours to service … I think they can shorten that time . Also no snacks available as before ??

Good

Great repair experience. Prompt, courteous and professional service by my Service Technician: Phillip Moodie. I trust his knowledge, guidance and recommendations.

They really did nothing special! Never received quote for the silver base in car that they said couldn't fix. They could not fix the viser on left side, pin fell out, said had to replace the whole thing, I have the pin. Asked twice for tire pressure to be checked before doing so. I remember at Ft Lauderdale Mercedes Benz they automatically check that and put air in tires if needed when you pull up. Not impressed! 2/10 So we all saw the response from the owner to make things right, NOTHING a made right. I called as requested, GM left for day, LM was told would receive a call the following morning, NEVER HAPPENED, no VM left to show truly care, nothing, just more of the same, SMH!

Alexis is an absolute doll. She made the experience everything we could have imagined plus more. Everything was quick and simple. I will definitely be sending anyone that I know to Alexis to sell or trade in their car. Thank you again> We may not have gotten what we wanted or even expected for the Maxima, but the experience I walked away with is indeed PRICELESS!

Kevin from the service department was attentive to our needs and concerns. He kept us in the loop regarding the service to our vehicle and was a true professional.

Just purchased the new Mercedes EQE electric vehicle. Had a great experience from the moment we walked in the door. Our sales consultant, David Falkenstrom was a pleasure to deal with and extremely knowledgeable. This was important as we never drove an electric vehicle before and was a little nervous to purchase one. Jeff Borack, Sales Manager was also a pleasure to do business with and made the process easy. As far as my new car, it’s beautiful, runs like a dream and am so happy we bought it! Excellent customer service is why we keep coming back to Mercedes Benz of Coconut Creek!

Excellent experience purchasing my first electric vehicle from Mercedes Benz of Coconut Creek. David Falkenstrom was an excellent Sales Consultant, extremely knowledgeable and a pleasure to deal with. Jeff Boraks, Sales Manager was also excellent and made the experience of buying a car easy. I LOVE my new EQE. Excellent Customer Service is why I keep coming back to Mercedes Benz of Coconut Creek!

Alexis was one of the most professional and kindest person I have ever had the pleasure of dealing with. Thank you again Alexis for all your assistance.

i took my car with no problem- the vehicle came out in bad shape. when raised the issue while i was at dealer , he said i need another vehicle i called the advisor and left messages, unsuccessfully.

we enjoy the sales reps here but the service the department is the worst we’ve ever dealt with on multiple occasions and joyce was extremelyyyyy rude and unhelpful when we called to find out when our car was finally going to be ready with going with out it for weeks and trying to call numerous with so no response to try to get some answers. I’d rather drive the far way to go to the delray location instead, will not be going back to coconut creek for services.

Problem was resolved quickly and so car downtime was minimal.

Great customer service and professional care and attention by the sale person Mark. I did by the car he recommended

Salesperson was fantastic . Great facilities. Extremely happy with service.

They replaced a failing battery and didn't cap the battery vent and now I am going BLIND from toxic battery gas being sucked into AC / heat system after 4 years the battery failed. Just now, I just found the cause of my poor health. This is an incompetent MB dealer.

Professional and friendly. Comfortable and welcoming

Rick and the service team at Mercedes Benz of Coconut Creek were great and took care of my GLE 350 that had issues after I had just purchased from CarMax. If I have any issues in the future I will definitely trust Mercedes of Coconut Creek to assist me.

I had a tire emergency on Saturday and called for an appointment. Not only was the service center opened on a Saturday, but I was able to bring my vehicle in. The problem was resolved and my vehicle washed and brought back to me as I waited. I am yet to be diappointed with the service there. Thank you all.

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Poor customer service, not Mercedes level.

Found the part I was looking for

Had my car serviced to my satisfaction. All at no cost. And the went above and beyond setting up my cargo net and washing my car. My only complaint is that no one warned me about the actual vs the expected wait time. I would suggest you double whatever they tell you.

Professional, Timely, No nonsense like at other dealers

a tire kicker Sales Manager and a used car salesman With bait and switch tactics!!!!!!!!!!!! This guy made me drive one hour after I got an offer online for $35,659 for my truck then spent hours doing an appraisal with this tire kicker so call Sales Manager that doesn't know anything about custom trucks. brings the offer down to $25k, I told him CarMax offer me 36k and Mazda in Doral offer me 40k, after that the sales guy told me I should have taken the money and rant for the hills... But the best part of the story is, He then tells me to go back to Mazda get the 40k offer and then come back to coconut creek Mercedes and buy the sprinter van from him. You talk about insult to injury!!! I will never buy a car from you!!! I will never buy a car from this dealership!! You tire kick my truck for hours so you could then insult me with this lowball. offer and you have the nerves to think I'm going to spend a dollar in that dealership after the way I was treaded. and by the way, go outside and take some real pictures of the van you are selling, so customers don't get Suprises later with the vehicle you are advertising. the van in your pictures on the web is not the same van you show me at the dealership.

I called and Linda picked up the phone. She was so professional and friendly ! I asked her a few questions and she was very knowledgeable and patient with me !

Extremely professional team.

It's probably the worst Mercedes dealership. (US and EU). Stay away...

Very grateful services fantastic job 💓😊😊

Sales lady. Was great . Very professional Patient

Adam, our service advisor, was amazing. There was a big fiasco at another Mercedes service center and I was left stranded. After a bumch of frantic calls, Coconut Creek was able to get me in the next morning and serviced my vehicle fast!! I am grateful beyond words for them.

My Sales Professional, Joe, was fantastic from the start. He was very responsive and answered all my questions and even came in on his day off to accommodate my schedule since I was travel in from out of town. We ran into a couple of unexpected hiccups, but he and Finance Director, Scott, worked in tandem to overcome them to my satisfaction. Follow up has also been excellent and I’m extremely pleased with the GLE as well. highly recommend this dealership- I’ll likely return, from 400 miles away - for my next purchase!

Everything was explained in great detail. Overall a great experience. Very professional and efficient.

Purchased a GLE 450 from this dealership and was very satisfied with the outstanding level of customer service. Our salesman, Angel, was very nice and informative throughout the entire auto purchase. I would recommend everyone to purchase from this dealership.

Excellent customer service from beginning to end and the service was done fast. I would recommend Autonation-Mercedes Benz in Coconut Creek.

My Mercedes Benz GLA 250 is a Great ride and I am a proud owner. Have had some minor issues as expected with any new car. Overall, I love my ride and would buy it again and again. I use the Dealership in Coconut Creek because it?s like night and day in comparison to the dealership in Delray.

Went in service center for rear door repair under an extended warranty and had to argue about a diagnostic fee that was not covered by the warranty. Service Manager did agree to drastically reduce the diagnostic fee so that was good. Got the car home and the rear door latch switch on the driver's door does not work. Not happy that I have to go back for repeated work so bad rating for quality control.

David and Dave were great , they went to the extra mile through out the sales process and even after that they keep following up in case I need something with my beautiful new Mercedes . Thanks Mercedes Benz great team Coconut Creek

Service is very good

David was very knowledgeable, patient and professional. I would purchase another car from him and tell Al friends to see David if they are planning to purchase a Mercedes-Benz.

Very nice experience, Jose helped me find the cars needs and took care about everything. Service was done on the same day and provided transportation home and back to the dealer when the car was ready. Service Rep sent me a video while the car was in service. I highly recommended them to the max!!

i was there to set up a car reparation after a small accident on saturday the 7th of January 2023 -i got a slot on Monday the 9th of January 2023 -very quick done

Wonderful service !!!!

Our Sales agent, Alan Telakowiec, was very professional and easy to deal with. As was the financial agent, Michael Kanen. Our experience was very positive and we would not hesitate to purchase another vehicle from Mercedes-Benz of Coconut Creek.

Advisor is very professional, helpful, honest and caring. Good service

Philipp was very helpful and respectful and despite my bad experiences with sales I will continue service with Philpp

Great phone customer service (Joyce) Excellent response from the service adviser Maria Coronel. Highly recommend.

Diagnosis and repair of problem with wheel sensors was performed in the time predicted.

Got my vehicle back repaired and clean. Always a pleasant experience.

What a great experience at MB Coconut Creek!!! I always dreaded buying a new car until this experience! My Sales Consultant Arthur was 💯%! I am now a loyal customer!

Didn’t like my experience here. Mercedes need to calm down with their prices! Went in to get prices for a broken mirror and the estimated price given was almost a laughable amount! The General Mgr was very nice and respectful but the others felt cold and standoffish towards me!

I had the opportunity to work for this place for a couple years excellent place to work and also it felt so exciting be able to guide a lot of customers to take the next step in order to buy a vehicle. They are really committed to satisfy every single aspect for customers and they are always willing to do more to make them happy and the the important decision to buy a car.. 100% recommended

Outstanding Service provided by Maria. She went above and beyond by sending me back home in Lyft to get my wallet. She also provided good information about my car needs so I can prioritize my car services based on my budget. Thank you!

From beginning to end this car dealership was so helpful with my service appointment. The only place I’m going from now on for anything with my Mercedes. Thanks Michelle.

Fast

Took a while to get to me...appointment was at 8:30a, had to wait until 9am to speak to a Service Specialist. However the service was great once they did get to me!

replaced new battery under warranty in a timely and efficient manner, staff is friendly .

Wade and Jose salesmen are great and attentive. Natalie the salesmanager went above and beyong for us to have a great experience. We will be back!

LOVE Mercedes of Coconut Creek, Florida ! My longtime service advisor Kevin is terrific. I truly appreciate the personailzed relationship that I have with MCC Service department.

I made a 7:00 am appointment. I was the first to arrive at the service area. Two customers who arrived after me were seen by their service advisor before I was called by my service advisor. It was only a 14 minute delay, but why even that? Just curious, but I found it a little annoying. Snacks were not in place at the coffee bar area until after I was seen.

My experience is always great at Mercedes Benz of coconut creek. This time it surpassed my expectations with Mr. PhilliP Moodie, he took the time to explain to me in detail what the issue was with my vehicle and followed up to check on the warranty which In turned lead my to pay zero cost. He also advised me on the prepaid maintenance service package that could definitely help me later. This is the only place I trust my vehicle and I would suggest that everyone do the same. Call and ask for Mr. Phillip Moodie for a great experience and the best knowledge. ??

I made a 7:00 am appointment. I was the first to arrive at the service area. Two customers who arrived after me were seen by their service advisor before I was called by my service advisor. It was only a 14 minute delay, but why even that? Just curious, but I found it a little annoying. Snacks were not in place at the coffee bar area until after I was seen.

Wonderful service

Had my car towed there. Quick one day turn arourned with updates. Great service!!!Great service. Quick to tend to my needs!!!

I was a huge BMW lover before purchasing my first Mercedes last week. I am in the car business and I must say, Mercedes of Coconut Creek gave me a wonderful car buying experience. My sales rep Arthur

I called this dealer in search of a GLE 63S AMG, they replied to me that they had 1 in stock, I had them hold it for me. I flew in from Charlotte NC and Rashad met me at the appointment we test-drove this beauty! and I said I'll take it. Rashad was very knowledgeable about this vehicle and walked me through all the features. He kept in touch with me will this day checking in and making sure I am a satisfied customer. Michael got me a great rate on my purchase and over all friendly staff everyone was smiling and happy.

Joseph Anzalone was great. No pressure, just supportive. Very helpful with setting up our Mercedes app and explaining car features.

The service department at Mercedes Benz of Coconut Creek is extremely professional and thorough. The entire staff is friendly and accommodating.

VERY GOOD! VERY FAST! GOOD PRICE! GOOD SERVICE! GOOD JOB!

Excellent customer service

Service is exceptional. No hassle appointments, great customer service

The Service Advisor, Liz, Was great. The car was ready when promised and cleaned inside and out as it was a service visit.

Easy no stress. Everyone at the dealership was friendly, knowledgeable, courteous and helpful. There was no market price premium applied to the cost of the car. The price of the car was discounted.

Thank you Michelle Bass for a wonderful customer service ans excellent experience with skills personal in the service department. Thank you so much amazing service from starting to the end..

The best service ever, from the start to the end. Absolutely amazing. The quality of service the friendly and professional efficiency from every one. It's amazing. They will treat you with so much respect, courtesy, friendly maners the It's beyond the words. They open the door for you , beste greeting ever. Michelle Brass my Service Advisor was incredibly. At Coconut Creek Mercedes in state road 7.(441) it's the place to go.. you will be satisfied and well service no doubt. I loved I will given more than 5 🌟. I took my time to share what a wonderful customers service and skilled people are there to provide the best service. Thank you Michelle I took my 2021Mercedes Suv for service and was wonderful experience. I will highly recommend. Thank you so much.!!

Waiting on a call back from a service advisor and I've only been calling for 5 days and left hundreds of voicemails and gave the info to the receptionist 4 or 5 times so someone can follow-up!!!!! I understand in the current situation they are probably understaffed and overwhelmed with work but so is everyone else in this business and 5 days to call a customer back is not acceptable in any industry. UPDATE 12/29/2022 Still no one in parts answered so I tried Pembroke Pines Mercedes and Brian in the parts department answers immediately unbelievable.. that's where you should call don't waste your time calling here.

WADE WAS GREAT!

I’ve had the best experience with this dealership from purchasing the vehicle to getting a recalled part replaced. They are how a car dealer should be…polite, efficient, and attentive! I would never buy a Mercedes from any other dealer in South Florida!

Worst car buying experience ever, test drive, sales person did not know the car (like how to put down the back seats), then on purchase, told 3 things were owed to me, did touch-up, provided a key, but reneged on providing the car manual. Really, Autonation does not have a Jag XE manual, a copy would be fine. Basically, you can?t trust the sales people on their word, they could order a manual, buy one on e-bay, even make a copy for me, instead, I was given the run-around. Elevated it to a manager, told they would get me a manual, nothing. He is out now, so it was supposed to go to another manager, told she would call me, never did. Terrible customer experience. I told sales, within 5 days, I don?t want the car with no manual. No reaction. So what does the Autonation 5 day guarantee of 100% satisfaction or return for a refund mean? The experience compromised the Autonation reputation over providing a car manual? Inept handling of the car purchase is my take. 3rd used Jag purchase, WORST EXPERIENCE EVER.

First time visit to MB of Coconut Creek for scheduled maintenance. Seemless online process to schedule the appointment. Prompt greeting on the service drive. Service advisor, Adam, greeted me. He is very professional with a pleasant personality. Kept me informed via text throughout the whole process. Maintenance was completed within the time I was told. Hats off to the entire service crew at MB Coconut Creek.

Joshua was the greatest. He made buying a car easy as ABC 123! The service was superb! Phillip Moody was my most recent service guy! He is so professional and easy going. My visit was stress free. The entire service department staff gets “E” for excellent!

My SUV was towed in as it would not start. Thinking it was the starter as Radio was on. Turned out only needed a new battery. HONEST and promptly serviced. My service advisor Rick is the BEST

My service advisor, Liz Berios at Coconut Creek Mercedes Benz is fabulous. She is very professional and clearly communicates to me any service that needs to be done and why.

They gave me good service. I would recommend to my friends.

I had a fantastic experience here, attentive and prompt.

Not happy with the service

This has been my 3rd car from the dealership. Joshua Garmon has always been my salesman and I wouldn't change a thing! Every time its always been a great experience!! I recommend him to all of my friends and family. Joshua always goes above and beyond, and makes everything so personalized! He explains everything and treats me as family. I own a business and it was difficult to come in and complete the process, but Joshua coordinated where he personally dropped the car off to me, at my place of work and made everything such a breeze for me. Talk about 5 star service!! Will definitely be back for all of my future cars. Thank you Joshua!

Jose was very helpful and knew what needed to be accomplished and I was able to have my car fixed and cleaned ahead of schedule very professional

The customer service here is a 5-star ranking. Gonzalo is a manager who goes far and beyond to ensure that the service in Mercedes is adequately delivered and always sets clear expectations with the customer. It is incredible how all the employees are in sync with a customer service centre mentality. Jose, my service Manager, is a Sr. who knows how to deliver and manage customer service. The other Mercedez service centre should use this team as an example of best practices to improve customer service.

Josh great customer service.check him out

Great service

Poor communication. I am a cash customer spending in excess of $10k at your service. However, every time there is NO COMMUNICATION when there is delays or updates. My car was there over a week and I asked for a loaner and was told that they do not offer this service. I just purchased a vehicle from JM LEXUS as they have immaculate service. Really wanted to buy from Mercedes. And this was a cash payment.

Great proffesional and human being

As always Mercedes at Coconut Creek know who to treat customers. Keep up the great work! Employees like Michael and Liz to say a few keep me coming back year after year.

Must say that I am not a fan of purchasing a vehicle. I was referred to Rashad Abushanab by my best friend as I was looking to purchase a vehicle for my father. Rashad was very caring, attentive and informative. He kept us informed as to the status of the arrival of the vehicle. Once the vehicle arrived Rashad the General Manager and executive team made the entire purchase experience very smooth and quick. I was pleasantly surprised with everyone’s attention and professionalism. I strongly recommend the folks at Mercedes Benz of Coconut Creek and specially Rashad!

This is the worst place to take your car for service . I’ve had nothing but issues every time I took my car for service there. One time the technician left a wrench under the hood of my car. The car was making a sound but they didn’t care to check. And when I pointed it out, the mng didn’t even bother to say anything to me. Just last weekend I took my car to have the brakes and alignment done. The dealership lost my car keys 20 minutes after I left. I had an 8:30am appointment Saturday, I didn’t end up getting my car back not until Wednesday night. Get this, they lied about the brakes. My car felt the same way I had given it to them. I was charged for a service they didn’t even do. I truly feel disregarded and treated condescendingly. This is the worst. Whoever owns this place will definitely hear from me.

Attentive, professional, personal.

Great service prompt attention when I arrived and vehicle was serviced in the time frame they told me.

Great experience easy in easy out.. waiting room was clean and comfortable so was ladies room . Advisor was very pleasant.

Great experience for my 5 year maintenance! I’ve always had a great experience here.

From day one I had the best experience. Jose my advisor is the best. Helpful and sweet. There is no better car dealer. Love Mercedes Benz. ??

They service was out of this world. From the sales team to delivery the atmosphere was excellent

Great service and communication. Service Advisor was personable and knowledgeable about the issue I presented. The only downside is the distance from my home. I would have to organize a ride to and from the facility or pay for Uber ride.

Don't like how I have maintenance insurance that also includes tires. Now there is nails in two tires yet I have to pay for brand new even though I have insurance covering the tires. Don't like that at all.

As always, my service representative, Rick Brown, was excellent. My vehicle was serviced in a timely manner and pickup process very efficient.

EXCELLENT SERVICE AS ALWAYS - JAMES GANLEY? I THINK...

Exceptional service, all repairs were taken care of and the facilities are client forward.

The service advisor was great he took care of every concerns with my car

After visiting Mercedes Benz Fort Lauderdale and having a bad experience, I was hesitant to go to Coconut Creek. But I am glad I went to Mercedes Benz Coconut Creek. The best service ever, Rickect was helpful from the 1 st time he served me, will always be my to go place every time I am in Fl.

Jim Ganley was outstanding. Jim’s customer service was great. My car was there about 2 weeks which was a little longer than expected but he kept me informed daily of the progress. He was a great representation of Mercedes.

I have been taking my car to Mercedes Benz of Coconut Creek since 2016. From scheduling, maintenance and delivery of my vehicle, the service department has consistently exceeded my expectations. James Ganley, the service advisor, has always been extremely professional, courteous, honest and helpful when discussing scheduled and required maintenance.

My first visit was smooth as silk! I just had a few minor things to take care of and they were handled impeccably. Although I was offered a Lyft ride home I opted to stay in the very comfortable waiting area, amply supplied with coffee and snacks. After a decent wait, the car was ready, gleaming and like new from the complimentary wash and vacuum. Excellent service.

Alexis was wonderful to work with every step of the way! Very personable and professional and I will highly recommend her and AutoNation to all of my friends who want to sell their car.

Michelle Bras my service advisor was amazing ! She was transparent and told me what to expect with my B service. She was courteous, kind responsive to any questions I had. Next time I go back I want her to be my service advisor!

Although they took almost 48 hours to diagnose my car, I felt pressured and rushed into paying for repairs that could potentially be covered by warranty. They said they need me to decide immediately when I mentioned I had additional questions and wanted to speak with someone regarding the warranty I purchased through Mercedes. They told me it won't matter that it's "just not covered" but they couldn't give me anything in writing. I had to arrange for my car to get towed to the Mercedes location where I purchased the vehicle just so I could get my questions answered. A representative from Mercedes just called asking if I was satisfied and I said no and explained above - she laughed and said oh ok thanks. Very unprofessional.

Jim, from service department is super professional and kind addressing all my concerns.

I've used this service location for over 5 years however my recent experience was not ok. Although they took almost 48 hours to diagnose my car, I felt pressured and rushed into paying for repairs that could potentially be covered by warranty. They said they need me to decide immediately when I mentioned I had additional questions and wanted to speak with someone regarding the warranty I purchased through Mercedes. They told me it won't matter that it's "just not covered" but they couldn't give me anything in writing. I had to arrange for my car to get towed to the Mercedes location where I purchased the vehicle just so I could get my questions answered. A representative from Mercedes just called asking if I was satisfied and I said no and explained above - she laughed and said oh ok thanks. Very unprofessional and unfortunate - they've changed staff and no longer offer the customer service they used to.

I was driving from sunrise fl, on a run flat tire, I've somehow hit a pothole on the road and rear tire monitor system advised me there was a big problem all the air was going fast. I tried to go to nearest tire shop,tire plus to see if they can patch. Unfortunately they said they wouldn't be able to cause it's a run flat ?. On top of that they didn't have the tire I needed in stock ? 275 35r 20 . So I had them put 40 psi air in the tire so I can try to make it back home somehow and figure it out later. It's already 4pm in the afternoon rush hour. I called coconut creek mercedesbenz where I bought my Sclass at and advised them I had a flat and needed a tire asap. By the grace of God I was able to get there with no major problems ?? and thank God they had 1 of my tires in stock ?. They got my tire on the benz and I was a happy man again ? ??

Mercedes Coconut Creek is the best dealership around! They are attentive, professional & easy to work with. I love my car and had the best experience all around here! They even delivered my brand new car to me at my house so that way I didn’t have to deal with sitting at a dealership for hours to get my car. It’s a must if you’re in the market searching for a car to stop by here & see for yourself the superb service they offer from start to finish!

I've had many experiences over the years with Car Dealerships and can honestly say MB of Coconut Creek stands out as the best. Sales and service are second to none.

My Advisor was great and she was able to get me in at the last moment.

Very professional and efficient service department. Car was finished when promised. Jim Ganley is an asset to the service department. Very knowledgeable and friendly. Would highly recommend.

Wonderful experience Rick in service is top notch!

My representative, Maria, was amazing. She was friendly, attentive and informative. She even tried to go over and above to help me with my warranty.

Arthur was very accommodating. He attended to all my needs. I have been a Mercedes customer for many years and this dealership is by far the best. It's worth the drive!

The service at the dealer was great , but the service at the roadside assistance at Mercedes Benz was terrible , almost 45 minutes waiting for someone to answer the phone and I hang up and went to the insurance roadside assistance…

Exceptional customer service. Called told them what car I was interested in and gave them a time I would show up and they said that they would have the car cleaned up and out front for me to look at when I got there. No other dealership offered that. Extremely knowledgeable, even though it wasn't a Mercedes I was looking at. Was a pleasure to purchase a vehicle from them. And they followed up to see if I was happy with the experience. All in all, The best experience I've had at a dealership! Way to go MB of Coconut Creek!!

Wow!! Amazing service department! I brought my G63 in for service, and Brion the service manager and Maria my service advisor checked my car in within minutes, and had it back to me the next morning serviced, washed, and ready to go!

I love this place , if I have a problem with my car Mr. Moodie is only a phone call away and my problem will be taken care of as soon as possible.

Great service and follow up

Went to Mercedes of Coconut Creek after going to another dealership, intending on looking at several others looking for a S500 or S 580, we met with salesperson Mark Sawyer who was perfect for us. He was knowledgeable and helpful. He smartly brought around a S500 for me to drive, the car was fully loaded and a beautiful car.. Needless to say, we bought the car! Thanks to Mercedes!!!👍

I could give five stars if they checked the tire pressure correctly

good service

Everything was excellent, Very good environment and place to visit.

MB of Coconut Creek is the best! Service is always prompt, thorough, & honest. Rick Brown is the greatest!!! Thanks MB Coconut Creek!

Nick was my service advisor and couldn’t recommend another advisor. Best service best quality of care. Took great care of me and my car. Nick was the best 5/5.

No complaints the experience was great. I actually waited for my car… and it wasn’t bad at all. Staff is friendly and the cleanliness is A+

Marie was very professional and helpful Car is running very well and also appreciate the car wash.

They are amazing and helpful. I had a flat tire on a Sunday and was not able to get a ride until Tuesday to pick it up.

100 % satisfaction.

The service department was very attentive and helpful. They were able to successfully diagnose the issue, fix it and get me on my way !

I, like every customer, always expect to be well attended. We want the company to surprise us. A lot of people don't realize it, but we don't just want a good product, we want to feel good about the brand experience. When we decided to buy a vehicle, Mercedes-Benz was not our main option, until then. We went to Mercedes in Coconut Creek and there we were met by Mr. Joseph A. (Joe). Our entire perception of the Mercedes Brand has changed. Joe took care of us so well that we didn't even have the motivation to go to the competitor. I know that every company wants to offer good service, that every company trains its employees to do so. But unfortunately almost all companies fail. The Company can claim that success is due to the effort of its team to do the best, but Joe did more than that. He not only made us like the product, but he made us like the brand. He not only provided us with good service, he provided us with a better quality of life in having such an amazing experience. Life is short and made of emotions. I am eternally grateful to have had the good fortune to be assisted by such a competent and enlightened person. Thanks

Jose my salesman was amazing he took his time to find me what I was looking for within my budget. He wasn’t being pushing or forcing any vehicle on me. He remain in constant communication without the process. I will remain a loyal customer because of his great service.

Service was good but it took five days for engine mounts.

Thanks. Michelle did a great job. Excellent customer service.

This time they got it right. I had a loaner car waiting and everything went smooth. Picked up my car the next day replaced door hinge. Smooth and quiet opening and closing now.

My experience with Mercedes Benz Coconut Creek always pleasure going there for my Cla 250. My service advisor Rick is the go to person.

The valets that greet you were very pleasant and accommodating. Liz my Service Advisor was terrific! She explained every service my car would get, and the cost associated with it. She communicated with me when the car was done, and sent a Lyft driver to drop me off. Great experience!

Great service at repair dealership. Ask For Rick Brown Best service advisor

WOW, outstanding facilities and great sales staff. Alan was just the best! Found the car I wanted, spoke with Alan secured the vehicle. Drove 1000 miles to finalize this purchase and Alan was waiting for us. What an amazing dealership, loved seeing the cars, large open areas, never felt crowded. I hope to buy another vehicle form them in the future.😀

Servicio y seriedad todo fue fácil y cómodo.

WOW, outstanding facilities and great sales staff. Alan was just the best! Found the car I wanted, spoke with Alan secured the vehicle. Drove 1000 miles to finalize this purchase and Alan was waiting for us. What an amazing dealership, loved seeing the cars, large open areas, never felt crowded. I hope to buy another vehicle form them in the future.

We asked them to fix the recall issue- rear view camera. They did not. They kept my car for 2 days then charged me $90 for mileage on the loaner. I called the Service Manager 3 times. Never received a call back.

Service was good. However, FYI the new windshield wipers installed on my Mercedes Benz GLE were very cheep and do not work well at all. Therefore, I called to notify the service depart, and they informed me that I could come by and they would correct them. Although, they said I was not the only one that has called to complain about these wipers. Therefore, my suggestion is that you source a higher quality windshield wiper for Mercedes Benz. Therefore, your customers are not inconvenienced with having to return to have better windshield wipers put on. Thank You.

All of guys , a Very professional team . Clean location .

It was a very good experience. I was helped as soon as I walked in and this location looks nicer than the one in Fort Lauderdale. I will definitely come here again.

This please provide the best customer service. My service advisor Phillip will take care of you you don’t have to worry about anything with him

Lizette is always great to work with. She even included a complementary 36 point inspection and car wash. Just a pleasure to deal with.

I had a great experience going to this dealer, specially with Mark Sawyer, he is a very nice person, and a good seller. The process to buy our car was super easy. I recommend this dealer for your next deal and Mark as a seller. We got an amazing EQS 580, the best of the best.

Great customer service

had a great service experience. maria was wonderful.she returned calls promptly, met with me at our scheduled time, and made the experience easy.

Had a great experience, everyone was courteous, but Rick Brown, the advisor, was exceptional. Would highly recommend that everyone with a Mercedes go to buy and service at Mercedes of Coconut Creek.

Wade was great, really helpful and informative. He made the process painless.

very nice and polite staff very efficient good experience for me thank you

We went to the Mercedes Benz of Coconut Creek for regular maintenance last week. We were received by Ms Michelle Bras who went out of her way to make us comfortable and explained what needs to be done. You can tell she is experienced and knowledgeable and above all she knows how to deal with customers. Thank you Michelle for all your help and keep up the good work.

Rick Brown did a great job

Great customer service from from mr.Joshua Garmon

Had an amazing experience with the team, Josh was super helpful throughout the entire process! 10/10 definitely recommend this dealership

Had a great service experience at MB of Coconut Creek. First call was with Dale who politely and professionally went over the numerous options without giving any pushy sales pitches. My service advisor, Rick also gave amazing service and checked me in and out promptly and also kept me informed of the vehicle progress. Thumbs up to the entire crew as it was a smooth and painless experience

Great service. My service adviser jose was very knowledgeable, and helpful. I highly recommend them

Friendly, reliable and honest. Staff are knowleagble and take the time to explain and advise

Purchasing the vehicle is a complete different experience to having it serviced after the sale. When we purchased, they were the mist pleasant and definitely picture perfect, however less than 3 weeks after purchase, I've had 2 issues with the vehicle and even though I purchased extended warranty, they were not helpful, the second time they told us they don't have the tools or technicians to deal with thr issue. Why didn't they tell me this before selling me extended warranty? Completely disappointed and will not recommend

I've purchased my vehicle there less than 3 weeks ago. To make the purchase all is picture perfect, but the service after the fact is awful. I've had 2 issues with the car since the first time they said I needed to go to Volvo because the car is still under warranty, which I did, the second time was an issue Volvo didn't want to deal with because they weren't the last to fix that particular problem, but Mercedez Benz of Coconut Creek refused to call me back, and then didn't take my calls. When we went there, they told us that they don't have the technicians or tools to repair said issue and are not responsible for fixing it. Therefore even after purchasing the extended warranty I'm out of pocket. I'm am completely disappointed and will not recommend!

My first time purchasing a Mercedes an I must say Mercedes of Coconut Creek gave me a wonderful experience. My sales rep Joshua is the truth. I connected with this brother on so many levels. It wasn't just another sale for him. He truly an genuinely go above an beyond to make sure that your experience at Mercedes of Coconut Creek is a good one. Once again thank you Joshua an Joe of the finance department for making my experience an excellent one.

I dealt with several people in various departments, all of whom where professional, knowledgeable and all customer service focused. I’ll begin with my first contact Brittany Moreau, Brittany was my first point of contact when I called. She was friendly, helpful and eager to make my sales experience work for my needs. Thank you Brittany for all your patience and assistance. Next I met with Locksley Thorpe the sales manager. He was only too happy to assist me in getting me the price I could afford or offered another option of bringing a different car over from the Miami dealership because I preferred the color. He was a true people person ! Next I met with the financial manager, Michael Kanen. He explained everything I needed to sign and understood my limited time and got me in and out but making sure I understood everything, thanks Michael. I also met Angel who was friendly and all to eager to make sure I would be happy with my car. Lastly, I’d like to acknowledge Alexis who I met when I walked into the dealership. Because I was very early and Brittany was with another client Alexis had me sit at her desk and we discussed my car to the best of her knowledge until Brittany was available. Thank you Alexis you will go very far with your excellent people skills. Thank you all for a lovely and professional experience !

BEWARE of buying a certified preowned Mercedes at this dealership. During the pandemic I purchased a 2018 GLE 350 all cash I live in Charlotte NC so I had reservations about buying but I lived in FL and had my previous Mercedes’ serviced here so I had a sense that it would be a good decision. The car came to me filthy I’m pretty sure no one looked over this car. I started noticing yellow staining on the paint on the back rear well I had the car professionally detailed the detailer told me that the staining is under the clearcoat he also pointed out there was spray paint under the wheel well and that there had been damage that was badly covered up and now I have a car with staining on it I called the dealership we went round and round someone was trying to sell me an extended warranty and told me that having a paint job was very cheap to do. I’m not happy with the customer service at this Mercedes dealership I also expected a lot more from a prestigious brand like Mercedes. I’ve had Mercedes my whole life this may be the last one. Time to get a Range Rover or BMW maybe they treat there clients better. I’m still waiting for the dealership manager to call me back.

Professional, courteous workers, quiet and clean environment.

Not good; went in on a Brake Booster recall and came out with brakes seizing up and ABS going into frenzy that will now cost me $1,500. Dealer service states it's pure SOL coincidence. :(

I got the best experience. Customer service is good and also they are engaged with customers which makes the difference. They let customer know what problems need to be fix. I’ll be back.

I purchased my 2023 GLA 250 here after Hurricane Ian destroyed my other car. I hadn't necessarily planned on purchasing a Mercedes, and I was leaning toward buying a newer used car. However, we were already in the area to get my husband's car. Rashad and Jose were very helpful. No sales pressure at all. They spent time with me looking through their used car inventory and test driving. I ended up buying a new car because the price was competitive, and it had exactly the features I wanted without any of the bells/whistles I did not want. Rashad spent a lot of time making sure I understood how to use all the features, which I appreciated. Both Rashad & Jose followed up after my purchase to answer any questions. The customer service experience was great, and I'm very happy with my purchase.

This time they got it right at coconut creek Mercedes’. My car door hinge had to be changed so I brought my car in after making an appointment. I had my loaner car ready for me and everyone was right there helping me. The next day I got a call from Marie and my car was washed vacuumed and ready for me. Very happy this time with the service.

Was hesitant to bring Mercedes Benz Camper to dealership as had heard horror stories regarding recalls Kevin could not have been better in putting me at ease All repairs were done at ZERO cost and could not have been happier with service Great experience and if you have a class C Camper for sure go to coconut creek

Truly top notch dealership. True to their word, honest, go out of the way to ensure you have and excellent experience. We have purchased two vehicles in the last 3 months. Custom ordered, delivered in time as estimated, looked show room ready when we picked them up. Certainly have earned my future business and referrals. Special thank you to my salesperson Jose Rosario, sales manager Natalie Furno and general manager Cliff Beverly.

Review Update: Following my review below, I was contacted by the General Manager of the dealership. He looked in to my situation and agreed that the billing was excessive. As a result, MB of Coconut Creek agreed to refund me a total of $2285, which I felt was fair. I appreciate their responsiveness and the way they handled the situation so I am updating my rating to five stars. MB of Coconut Creek asked me to write an honest review, so here it goes. I feel like I was completely taken advantage of by this dealership's service department. I live in Naples and was on my way back there when my 2014 GL 450 would not start when filling up my tank at a gas station in Coral Springs. I had it towed to MB of Coconut Creek to get it fixed as it was the nearest Mercedes dealer. The service coordinator knew I was in a bind and I am sure he took this as an opportunity to overcharge me. I was told that the car needed a new starter and that it was going to take "19 hours" to complete the job. That seemed ridiculous to me that it would take so long, but I had very little choice in order to get my car fixed and on the road again. The cost: $962 plus tax for parts, and a whopping $4,670 for labor. I reluctantly paid and got the job done. Once all the dust settled and I was able to contact a few knowledgeable mercedes mechanics whom I have used in the past at other MB dealerships, I was told that a new starter replacement should take only 3-4 hours max to complete, not the 19 hours that I was told by MB of Coconut Creek. I was livid after finding this out and I feel that MB of Coconut Creek cheated me by using my predicament (and my lack of knowledge) to drastically overcharge me. Is this not fraud? Is there not a standard number of hours that MBUSA dictates to its dealership affiliates that a new starter replacement should take? I will definitely be looking into this with MBUSA, but in the meantime, I want everyone to know I feel that MB of Coconut Creek did not treat me with fairness or honesty, but rather saw fit to price gouge me instead.

Great place service is awesome

good and perfect

Adam Littman was very helpful and professional.

I went in for service and to extend the warranty on my car and saw this beautiful car behind me on the sales floor. I got up to take a look. Then told the service advisor how much I liked that car. I got up again to take a better look and when I went back to his desk, I asked how much would it cost to buy that car with my trade in. Kevin put my service order on hold and took me to see Bruce Summer. He was so friendly and courteous and I felt so confident in making this purchase. He followed up with me the day after to make sure I was doing well with the new features. Great dealership.

Mercedes Benz of Coconut Creek makes you feel like Royalty and as a Mercedes Benz owner we are just that!!!

Awesome experience! Would highly recommend both the dealership and my salesman, Arthur Dilsworth.

I had excellent expirence with John Brown on the phone atleast that’s what he said his name is (Caribbean voice) he kindly yelled at me on the phone and put me on a never ending hold until the dealership closed. He really gave me that luxury brand feeling.

Overall everything was fine, The sales agent was very courteous timely and provided helpful information. He was very consistent in following up and making sure all the needs were taken care of.

Our salesperson Jordin was very knowledgeable about the Mercedes brand. She made the purchase of our 2023 Mercedes a pleasant experience.

Todd on the best salesman I’ve ever had the pleasure of working with. He is customer service driven and very knowledgeable about the products that he’s selling.

When I needed MB of CC in a pinch they came through. I got a nail in my tire and it caused a slow leak. It was late in the evening and I needed it replaced NOW! I call and they delivered… I was connected with my service provider Adam and he made sure they had my size wheel in stock (YAY!), got me in and out with a great detail and wash in an hour. You all are the best!

Good service. Philip is always helpful and kind.

went from leasing to purchasing the same car everything went smoothly with dealer

Amazing service...Super Nice & Clean

Unprofessional costumer service. Advisor never responded phone calls. Terrible experience!

Had my Gwagon serviced for a warranty replacement on a Pereli Tire. Frances verified and took pics and said it would be covered under warranty. Most High-end dealerships would just not charge the customer and then get reimbursed. Not the case here. What's even more frustrating is he won't coordinate or return my calls. Going to file a BBB complaint tomorrow on this as well.

David Falkenstrom provided excellent customer service.

Ever since Mercedes installed the upgrade to the system, I have been having trouble with my electronics and my amplifier quit working. I was informed that the upgrade would take about 1hr. to complete. It actually took almost 3 1/2 hrs.

After a bad experience with another Benz dealership, I opted to try this location. Francis, my service advisor was not only welcoming but very knowledgeable. He addressed all of my concerns and stayed in contact with any update. Excellent customer service. Thank you! Highly recommend

Great service and very good experience in buying my new Mercedes

150k "Value Adjustment" on an ordered vehicle. Dealership is more than laughable.

Quality and professional customer service by my Service Advisor Rick Brown Coconut Creek Mercedez Benz always a win

Awesome Experience! Jose is the best. Definitely the dealership of choice

I went in for a repair and everything was taken care of in a timely fashion and the service was excellent! Friendly, knowledgeable and helpful staff.

My guy Phillip Moodie!!! Awesome he constantly gives me great service!! I only take my car if he’s there.Glenese Pitter

This was my first experience of get my car serviced. Staff was very friendly and Adam, my point person was very courteous and helped me along the process. Overall very friendly welcome all the way from service desk to completing service

I went in for a repair and everything was taken care of in a timely fashion and the service was excellent! Friendly, knowledgeable and helpful staff.

They did a good job handling the car. They treat younger shoppers like second class citizens though. If you go without an older adult that is.

Staffing is very professional. They keep the service to a high standard. My agent Phillip Moodie is one of the best

My husband and I visited MBCC to view and drive a vehicle that we had identified on line. Jordin greeted us and joined us for a drive and answered our questions. We decided to purchase the vehicle and completed financing. The process was successful but was a long day of disconnected events.

All good except I have to go back because they didn't reset my dashboard reminder. It still says I am overdue for service.

Josh German and Michael Kanen were both Professional and highly helpful in the whole car buying process. Josh was especially helpful in answering my wife's questions, for the second and third times!!!

They took care of my Sprinter Van. Thanks Adam.

Buying a car from Mercedes Benz of coconut Creek was a very pleasant experience. The dealer it self is an absolutely beautiful with a very bright and open showroom full but not crowded with beautiful cars. Amazing sales person Rashad who cater and followed up on every detail and on delivery went over and above expectations. Thanks Rashad. And special thanks to Scott in finance with a tremendous experience to get you everything you need at a great price and rates. Thanks Scott.

Francis was an incredible associate. He informed me of every steps of the process. He was nice, always available and really professional. The experience was great thanks to him only

Outstanding all around visit! Made us feel very special and was super easy and professional!

Jim was on time and provided Mercedes Class service. In/out and done. And the shiney car was washed and prepped after a malfunctioning battery was replaced.

My GLA 250 was scheduled for routine maintenance on Friday, October 7th. Mr. Rickert Brown was his usual courteous and professional self. I had the pleasure of dealing with him on my first visit to this dealership and I was very pleased to know that I would be dealing with him again. He ordered Lyft to take me home and bring me back to the dealership. The service center did a great job servicing my vehicle. Her acceleration is awesome again and they did an awesome job cleaning my car.

Jim in service is always very helpful and gets me in and out.

Coconut Creek Mercedes I want to thank Fabrizia and Rashad Reyad who put up with my flip flopping bratty and indecisiveness. Including the midnight text messages. Fabrizia and Rashad went above and beyond in assiting me with my purchase. I started out to purchase an GLA but do to delays in production issues I had to rethink the GLA option. I was well informed and educated by Fabrizia and Rashad on the different SUV models and options. Rashad gave me the heads up on loaners that we’re going to be available for purchase. Fabrizia came through and saved the best GLB 250 black on black loaded with panoramic roof for me. At first I didn’t like the GLB 250 but I’m very happy with my purchase. If you want the best customer service and overall satisfaction including the finance manager please save yourself some and trouble contact the team of Fabrizia and Rashad at Coconut Creek Mercedes, they will ensure your experience is pleasant and you have the Mercedes of your dreams. Thanks Rashad for showing me the driving features I love my new 2022 GLB 250 even though it has a long nose. Lol 😝

Very helpful and polite.

Thank you for always taking the best care of me Mercedes. From prompt service, shuttle service, customer service, courtesy car wash service to the free lattes, I give you 5 STARS! Jose you are the best!!

Jim is always pleasant to deal with....

Thank you to Jose A. (service advisor). for a job well done! Excellent!

Adam Littman is always very professional and helpful with any service issue that my car might have.

Short purchase time than ever, good experience. Will tell all of my friends how easy is to deal with AutoNation.

My experience with Mr Joshua Garmen and the Mercedes Benz dealership was a great one, Mr Garmen was very respectful and polite.After making the wrong selection I gave him a call and he reassured me that he would help me make it Okay, he did and now I’m happy with my decision so thank you Mr Garmen,and Mercedes Benz of Coconut Creek.Thanks for everything

I had a great experience with Angel, he was patient with my indecisiveness. I’ I’ve been a Lexus F-Sport driver for the last 5 years and really love the Mercedes CLA! Such a great sleek sporty car! The manager Locksley was also very helpful and attentive to my needs! Great team!

Jose my service advisor is top notch and we are on a personal basis and the team always get me taken care of..the techs seems solid and expert....the service and appointments are easy and professional..i get rides to and from my house..the women are beautiful..the cars are great...the prices are fair for a dealer. What more can you ask for

From the moment I arrived until I left, every employee was kind, friendly, respectful as I observed how they greeted and worked with several customers as I waited. The wait time was minimal, the service advisor super knowledgable. I left super encouraged!

I’ve been going to MB of Coconut Creek for quite some time now. I’ve dealt with so many different advisors in the past but I’ve never experienced this level type of service with none of them before. Jose Artiles is an excellent service oriented advisor that prioritizes the requirement of his clients. He determines and diagnoses automotive problem based on the customer’s description and the vehicle ‘s situation. The degree of service Mr Artiles is delivered to his customers at MB of Coconut Creek is unmatchable. He is knowledgeable, courteous and professional. I completely trust him with any recommendations. Jose answers all of my questions with great details concerning services such as, the type of repair needed and when the vehicle repair should be expected. He informs me of any timing constraints promptly. He is a skilled communicator who understands the importance of effective of customer service. Jose maintains strong clients relationship to ensure repeat and return business. He definitely add value to MB of Coconut Creek.Thank you Mr. Artiles for everything! Rose G.

i have a limo company - brought the sprinter in for a check engine light and DEF light. (recall) and to replace the passenger air bag(recall) it took a week for them to look at the van i told them what the check engine light was(nox sensor)they replaced the nox sensor did not do the air bag said they had to order it. they had the van for a week before they looked at it - they knew they needed the part and could have ordered it when the van was dropped off - the DEF light they said i let the fluid run low(not true) then they said i over filled it i have had the van for 6 years i think i know what i am doing - there are major problems with the DEF systems in the Sprinters - i said something to the writer about all the problems with the Sprinters and the service writer said the sprinters where not being use in the right way - (the are work vans) i said Amazon has 1000's and she said look how many are here for repair

Had a good experience purchasing the car initially however I've downgraded my rating because after the purchase it's been pretty bad. Both my wife and myself purchased from here within 2 weeks of each other. Both of us never received the loan information for our car until a few days after the first payment was due, so the payment was late, and my wife only got the information after calling for 4 days straight and then asking to speak to a manager. Asked for them to get me information on purchasing another car as well, never heard back. I'm still waiting for my spare key which was supposedly ordered for me. I won't get any more cars from here.

Very professional, thorough, courteous team.

Amazing experience. Thanks Jim Ganley

Extremely rude service between Coconut Creek and the Margate Autonation. Had a deal set up in Orlando to have the car shipped but they wouldn’t release the vehicle and wouldn’t accept my trade offer made here. They wanted me to drive all the way down and do the deal with them when I already had everything finalized up in my local Autonation. Fabrizia, Anne and Mathew were not helpful at all. Blatantly ignored the Orlando dealership I was buying from and gave nasty attitude over the phone.

Rick is the BEST!!!!!! Very kind, accommodating and solution oriented.

Francis was an incredible associate. He informed me of every steps of the process. He was nice, always available and really professional. The experience was great thanks to him only

I absolutely love this dealership, from start to finish everyone is pleasant friendly and honest with your service needs. Rick is my go to guy and he really takes care of his customers. The young ladies behind the desk are so sweet too. thanks guys see on my next service appointment.

Great service. Adman Litman was outstanding!

Service was GREAT.........completed quicker than promised! Loaner vehicle was great also.....thank you Service Advisor Adam Littman for a great job!!

Excellent service Department with professional and caring people. 5 Star service…always. My service advisor Kevin Alexis and the Service Manager Brion Fitzgerald are super stars in my book. I've been bringing my 2015 Sprinter to this dealership for 6 years. My most recent repair took an unfortunate turn and more time to repair than anyone could’ve anticipated…. But during all that time, I always received 5 Star assistance and professionalism with all my service needs and questions. I would highly recommend this Mercedes Benz dealership and Kevin or Brion to assist you. Thank you again 👍🏼😊🚐

I came in with a recently purchased, previously owned GL450. I wanted a thorough inspection of the vehicle to confirm its overall condition, fix a seat and get estimates for work on the car. My service advisor was Rick Brown. He gave me excellent service, a ride to work and provided an answer to all of my questions for less than the original Price quote. How often does that happen?

Gave them a really hard time about my sprinter had it fixed then drove off and it wasn’t. They put me a hotel and put new part on it to get me going only to find out after all my complaining the warranty ran out They still helped me GREATLY ON MY BILL AND IT WAS FIVE STAR SERVICE I recommend them to anyone in this area or abroad ADAM WAS MY SERVICE MANAGER AND I KNOW I GOT ON HIS NERVES BUT I THANK YOU FOR YOUR DELIGENCE IF YOU have a sprinter this is the dealership for you

What a rip off! I was naive enough to have my Mercedes towed to this Mercedes-Benz of Coconut Creek after I got a flat tire. It was very difficult to get anyone on the phone. My car was assigned to service rep by the name is Rick Brown. I had to call 20 times until he returned my call. Finally, he called me back and said that I need 2 new tires and it will cost $1,300. I asked why 2? There was only 1 flat! He lied that the 2nd tire was also flat and unrepairable, as I drove on it. I knew this wasn't the case, and had my car towed to a local tire repair place, 2 miles away. It turned out that only 1 tire was flat, not 2. And they fixed it for $35. Stay away!

I took my AMG for its annual service and had a good experience working with Jim. He gave me the total required and recommended maintenance solutions and was honest about what was necessary and what wasn't -- I never felt pressured to choose a more expensive service. One thing to note, I would have liked if I could have been given a loaner car whilst my car was at service, but I understand there is only a limited amount of loaner vehicles available at any given time.

If looking for better pricing Mercedes is more dependable and no hidden fees as others will promise something lower but then will sell you in things not needed. I recommend using only your vehicle service provided to do anything to your Mercedes vehicle. They are dependable and quick with everything.

Great customer service!!!!!! Liz Berrios was awesome!!

This was my second mercedes and Joshua helped me pick a great car! He went above and beyond in helping me ever since we needed to put the loan for the car and even afterwards when I needed something for my car fixed. The service was amazing!

My service experience at this location was awesome! My service representative Jose Bojos was very professional, knowledgeable and ready to help!

I started looking for my car online. The process was super easy. I applied online for my pre-approval & went into the dealership. Not knowing that I would actually be walking out with my dream car. The process was smooth ! The staff is super nice & im super happy with my new baby ! Thank you so much guys

Traveled 40 miles to MB of Coconut creek and had a great experience with the sales team. Rashad, our sales person, is experienced with the brand, very helpful and accommodating to our needs. Arthur was our telephone POC and was also a pleasure to interact with. He helped us find the vehicle we were looking for prior to traveling there and introduced us to Rashad. Unlike other dealers, we experienced no pressure or excessive calls to sell us a car. I recommend this dealer and the sales team!

Jose is the best service man I EVER work with since I have my vehicle he keep up and he don’t stop until he finds the problem. My vehicle driving like a new the best it has ever been for years I’ve taking it to north Miami where I bought it for years and they never find the problem I really don’t think they ever do anything and just give it back plus the attitude is bad in Mia. Thank you Jose 🙏🙏

I don't go there often but whenever I do it's an awesome feeling. The staff is great n friendly.

Phillip was very professional, knowledgeable and very pleasant. He explained process and procedure for the service of my vehicle. I was very satisfied with my experience and the my wait was not long. Marilyn

I don't go there often but whenever I do it's an awesome feeling. The staff is great n friendly.

The service manager Rickert Brown was excellent. Rickert had a loaner available and text updates during the day.

Service manager was very good and everybody is friendly. Overall good service

Thank you Jose for the wonderful customer service you and MB provide. We are very pleased. Barry

Arthur Dilworth was very attentive. He made sure I got all the paperwork done within reasonable time and constantly apologizing for the delays. The person in charge of the financing ( forgot his name) answered all my questions and concerns. Everyone was polite and very helpful. Thank you.

Tod did an amazing job ! Staying patient with the bank to get me what I needed def recommend and very satisfied with the customer service here .

Rupert Rhodd HORRIBLE FOLLOW UP EXPERIENCE WITH THE SALES TEAM. Four weeks after purchasing a 2022 car from Mercedes Benz of Coconut Creek, it broke down. Road side assistance took forever to come as we were stranded for 2 hours. In fact, we called MB of Coconut Creek and reported the problem hoping that a member of the sales team who sold us the car would have intervened because the person who answered the call took all the information. NO SUCH LUCK! Eventually, Roadside Assistance came and the car was towed to MB of Coconut Creek. Over the next two weeks that the car was in the shop, it became abundantly clear that the person who sold us the car had one solitary interest: to earn her commission. She did all she could to convince us to buy the 2022 car because we contacted her the day the car broke down, she PROMISED to call back, and for the two weeks the car remained in her shop, she or no one from the sales team called to find out how we fared or how we were doing. This is our 3rd Mercedes Benz, and rest assured, the LAST CAR WE WILL BUY FROM MB of Coconut Creek. There was ONE BRIGHT STAR FROM THIS SITUATION, and HIS NAME IS RICKERT. He understood our frustration and from the moment he gave us the loaner until the problem was solved. We will be back to service our car at MB of Coconut Creek, but we will not buy another car from this dealership. Thanks Rickert for a wonderful Service Experience, and it was NOT ABOUT WHAT YOU WERE EARNING.

the service was excellent. They took the time to explain to me what the car needed to get service and made sure to make my next appointment to complete the service. Customer service was excellent as well as the attention to details from Mr. Littman who helped me.

There were issues on my first service trip there, in 2013. Paul Santamaria-NOT my service guy at the time-stepped in and made everything right. Since then, Paul has made sure my every trip there was perfect. I've even postponed service trips there when he was on vacation. I TRUST PAUL-ask for him and you will too. September, 2022, things have changed. Paul left the dealership, and I was up for grabs, I guess. Adam Littman was my service writer-he told me my yearly service charge would be a little over 2 thousand dollars. I knew there were levels of service and I asked him to print the estimate. True, the TOP service charge WAS a little over 2k, but the basic service was half the price. My car is over 10 years old at this point, and I have no desire in investing more than necessary. I was NOT given that option. I told him > wanted the basic service and the replacement of a light that was out. He called me and gave me an estimate of "needed repairs" of roughly $5500. My confidence in this dealership-built back by Paul Santamaria after my first fiasco-was lost. I declined his recommendations and paid about $1500. I plan on getting a new SUV soon (even though I still like the one I have), but it probably won't be a Merc, and DEFINATELY won't be from Coconut Creek Mercedes. Sorry, TWO strikes, you're out.

Amazing service all around. I made an appointment to have my car serviced the day of. I was helped immediately by Maria upon arrival and then spoke with Arthur from sales - who was excellent - until my car was ready. You can’t top Mercedes Service and the Coconut Creek dealership maintains the status of The Best or Nothing.

I highly recommend Mercedes of Coconut Creek as they made the buying experience hassle free. Wade Cansler was very helpful and answer my questions on a timely basis. He was an exceptional sales person. Wade along with Locksley Thorpe, the manager, made the entire process stress free and pleasant from start to finish. Thank you!!!

Philip was helpful again with my visit to the service department. It is a pleasure dealing with him.

This was my first time utilizing the service department at this dealership…everyone was so kind and courteous. My service advisor was quick and efficient, and the people I handed my car to as I arrived were very kind and extremely polite…I’m very impressed with the service I received. . I used to take my car to the dealership where I originally bought my car however, they didn’t treat me very well…in the past I even left that dealer in tears as they were so rude…I’m so happy I switched to this dealership…can’t say enough good things about them.

This place is excellent ! Los recomiendo al 💯

Kevin Alexis as always shone with excellent quality customer service!

Good and proffesional services

While the service given by Kevin and Michelle was courteous and knowledgeable... the processes by Mercedes was far from satisfactory... When you purchase a CPO (Which we have a few times from Autonation) you expect a certain level of coverage... the ignition was intermittent on our SLC300, which was under the CPO warranty given... so when we took the car in we were told there would be a $300 diagnostic fee, right off the bat... no apologies for having an issue with a car still allegedly under warranty... just the charge up front... next it was determined to be the battery... which is NOT covered under the warranty... this car was supposed to got through a full check before it was sold... while the tires should be the responsibility of the buyer, the battery, being on a car sold less than a year ago, should not be on the buyer... To add insult to injury... there is currently a deal happening at the dealer offering $60 off a new battery... when the service advisor called to say it was the battery, they did not 'advise' there could be a savings... just asked if I wanted to proceed, or I would just pay the $300 diagnostic charge. Why would they not tell you they have a deal on, do they not want to keep a loyal customer? When you pay $500 for a battery to be installed, the same battery you could buy for $200 and install yourself, and they cannot even tell you about a deal they are offering is extremely poor.

Francis Jose was very helpful throughout the whole process

MB Always have the best service - thats one of the reasons I have a Mercedes, this one was like all others - I came in to buy a pre owned - found the car online, staff very friendly - from the receptionist to the sales manager and the sale rep that I worked with and the finance guy - I made it happen in an hour - made it to my flight back on time. Def deserve the 5 star service! Respect for making it happen as you did!

Jim was awesome in taking care of my first service!

Took the car alignment, balance and rotation. Picked the car almost 7pm and the car was driving extremely bad. You let go of the wheel and it drive towards the right. Took the car the following day. After 4 hours I get the car and now it was worse than before. Went back I ask the technician to come in the car and see for him self. I guess the dealership doesn't allow them to test drive the car before returning it to the owner. Well guess what I was there all day! Left until 5pm. Missed my eye doctor appointment and a birthday party because the car was pulling to the right. I told them I didn't not turn in my car like that, who ever was the tech did a horrible job. And they blame it that the car is a 2015, their excuse was when the car is old and you it for repair the mechanic might find other things? Well that was not a good answer either. I won't be back.

Service is excellent in everything courtesy from all staffs I am satisfied and will recommend Benz of Coconut Creek to all who needs a job well done

Horrible experience with Arthur Dilworth Jr. I promise as soon as you purchase from him, he will never return your calls or text messages. Unethical and unprofessional.

I have called this dealership twice and still have yet to hear back from anyone. I expressed interest in a 2016 GL63 and was ready to buy, just wanted to get a picture of undercarriage, check on documentation fees associated with this vehicle purchase and shipping rates to Virginia. I expressed that I am a CASH in hand buyer and don't require financing but I guess that doesn't mean much to them. It's been 10 days since my initial call and 5 days since second call, Sabrisia said she was going to check on best shipping rate for me.....nothing yet! Good luck with the sale, bringing my CASH elsewhere!

JOSE AND GONZALO WERE FANTASTIC! GREAT AND COURTEOUS CUSTOMER SERVICE!! KEEP IT UP!!!

I have a wonderful service manager who takes care of all my vehicle needs, Her name is Liz! She is always so helpful,knowledgeable and accommodating. I highly recommend This location!

We purchased our GLE350 last week and are in love with it. The comfort and luxury is amazing. We wanted to thank Bruce for his professionalism and great personality. He ensured that all of our questions were answered before taking any steps into finalizing the deal. In addition to this, he was very knowledgeable about the vehicle and what it has to offer. Bruce definitely made the process smooth and enjoyable. Michael, from finance is also very professional and pleasing to work with. He took his time to show us all the options available and helped us achieve the best deal. Thank you very much Mercedes if Coconut Creek. We are happy we joined the family. :)

They make an effort to keep your vehicle running in a good condition.

Joshua Garmon, Natty Benz aka Natalie Manager, and finance manager , Finance director Scott Boukzam were fabulous!! Start to finish straight forward and honest very professional made for an extremely enjoyable deal.

Francis and the team at Mercedes of Coconut Creek are always outstanding. Convenient appointments, service is always on time, advisor is very communicative, car is returned to me with a fresh wash & cleaning and the staff there is always smiling- I love that!!

Walked in and was not greeted. Had to search for my representative to pick up my car. Then tried to pre- schedule an appointment while I was there. Had to ask him three times to set up my appointment while I was there.

Excellent service ? Jose Rosario bring me the best experience , thanks

The service and Service Advisor Jim were great

They checked my car throughly for all the issues and got my vehicle back and running smooth.

The service experience at Mercedes Benz of Coconut Creek is top knotch. My service advisor, Rickert Brown, is highly professional, courteous and efficient. I have been going to him for the past couple of years and hope to have him as my service advisor for many more!!!

My service is alway good once I have my service advisor Jim.. I would not drive that far if hes no longer there

Excellent customer service. This experience was very personal with the service department. I felt that everything I needed was provided with compassion for my needs I purchased the new EQS and still have a lot to learn, the service technician came outside to explain things to me that I might be able to properly use the car. That made me feel as if, I was apart of the Mercedes family. Thanks for your hospitality it was exceptional

Thank you to Jose my service advisor for your quick assistance in helping not once, but twice in two months, when my Mercedes’ had to be towed to your dealership. Jose went above & beyond! Great employee!!!! 🙏🏻

Everything perfect I’m very happy with my new car

Everything was seamless and convenient

Coconut Creek Mercedes has a very Professional Service Staff. I am very satisfied with the Service provided and appreciate the Great people working to resolve my Service Issues. Thank you !

Philip Moodie was excellent and very helpful every time I bring my car for service. Thank you!

I emailed this dealer about a 2012 Mercedes E350 that was on their website, salesman David got back to me promptly at 6:46pm saying this vehicle was available! Keep in mind they close at 7pm. I drove to the dealership today and got there before 9am, which is the time they open, I saw the car in the lot so I checked it out, at 9am I called them and said I was outside by the car and I wanted to buy it right then and there! Salesman David walked me into the dealership , sat me down, took my license and made a copy, comes back 1 minute later and says sorry one of our other salesman is buying this. Wait what? I’m offering to buy the car right now! I left a message for the sales manager Locksley , so I’m awaiting a callback to see what is going on here. If the GM Cliff sees this I’d like to have a conversation with him as well.

Very wonderful a in and out procedure getting my car service thanks to James aka Jim and the team at Mercedes Benz of coconut creek

My vehicle is like a brand new car after my service. Thanks

I am always satisfied with service at MB Coconut Creek. They are pleasant, efficient explain all options and assist in making the best decision to ensure a long “life” for my vehicle. Car is ready when promised.

Great customer service by LIZ BERRIOS Great follow up

easy and honest to deal with

This dealership was a pleasure, they were prompt, courteous and attentive! I would definitely recommend them !

It was a great experience, the Service Advisor explains exactly what was wrong with my car and the time it took the mechanics was also excellent service as well...

Seemless end of the lease buying process. I called the dealer to buy my car at the end of the lease and they provided a smooth process. From the first call, the process was full of transparency, the finance process ran very smoothly and they kept their word at all times. What they said was what they did. Great experience!

Great service from this center!!! Thank you Francis!

Service was done in a timely manner even though I didn?t have an appointment because the warning just came on the dashboard suddenly

Great salesmen....Arthur Dilworth

Great Job! Team! We Are Very Happy To Be Services By Mercedes.Everyone Is So Helpful In Friendly

Had my sprinter towed in to CCMB and they didn’t look at it for over two weeks. I had to drive all the way to the dealership to find that they had not looked at my vehicle. Only till I called to find out the status they finally said they were going to look at the vehicle. Then when they found out the problem they told me they didn’t have the part (alternator) So I had to go out and buy the part and bring it to them. And pay them to installing it. The only time I get an update was having to make a phone call had to call the service manager TWICE in order to get help. Don’t seem that they really care about customer service at the service department. Then when I got the sprinter back the AC wasn’t working and I was told by the service under writer that the AC was working fine. Temperature was over 90. Had to go back again to explain to them and show them what the problem was. They wanted me to bring the vehicle back and charge me almost 3 times amount of another service mechanic. Service rider never followed up to ask me if I was gonna bring the vehicle back to them. Would not recommend coconut Creek Mercedes Benz for service. And I’m sure when I purchase another MB it won’t be from coconut Creek Mercedes Benz.

My continuous great experience remains! Each and every time I'm due for service I feel as if I'm the only one being service! All questions asked will be answered. Thank you Mercedes-Benz for investing in your facility to service your clients with the VIP Service you provide.

Rick in the service department is a pleasure to work with.

I went for a courtesy checkup and it was fast , I got my car cleaned and washed, it was very good job.

Service was good as always, I been a customer of M. Benz Coconut Creek for 6 years now.

Extremely pleasant. Phillip Moody was great. He made sure that I was dropped off and picked up at home because the service would be lengthy. Also walked me through the entire process so that I understood what was being done to my car. Overall it was a great service experience.

Without a doubt, my best car-buying experience. From walking in to when I drove out in a pristine 2014 Mercedes-Benz E-350, the entire experience was a pleasure. Angel Fernandez, my salesman, went above and beyond to secure financing and the monthly payment I was looking for, as well as making sure everything went smoothly. Best part? The entire time I spent was just a little over 2 hours, and if you've ever been through the experience of purchasing a car, you know how fast this was. Everyone at the dealership treated me professionally and made me feel like their only customer (I wasn't...it was a fairly busy weekend) Highly recommended...

I had an excellent experience. The knowledge and professional approach of the salesperson (Alan Telakowiec ) was outstanding. His patience and expertise in showing me the ? tools ? was commendable. My husband has ordered a car from him as well! He is waiting for it to arrive!!!

Professionalism and knowledge of the vehicle. Respect for the buyer and patience in making sure the buyer has an understanding of all the amenities. Thank you Alan Telakowiec for an excellent experience! The car is great!!!!

Rick was great 5 star service from start to finish . My suv needed be updated and now it is all good.

The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!

The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!

The service department is at another level in customer service 5 star ranking. I strongly recommend you to visit them if you have any situation with your Car. You feel that everybody is in the same page and that the team works together. I don't know what you guys did specially in the service department but keep it up. I am from Weston and for this kind of customer service im willing to drive the 25-30 minutes just to be supported by your Team, Special thanks to Gonzalo!!

Fabriza and the entire staff were very helpful. I am very pleased with my C300.

Welcoming. Knowledgeable. Attentive. My sales rep, Fabrizia did a great job. There were others involved as well who were also helpful. I love my C300.

i had an appointment . It was my first time at these branch . they listening to my problem and my car was escort after repair . service was excellent. facility was clean with a mini cafe that my son and I did enjoy . my car repair was done and my car was wash and return in a timely manner.

I had a wonderful experience during my recent visit to this dealership. Purchasing a vehicle can be a very stressful event and the team at this location made the process seamless.

Philip always takes care of the customers, very professional and quick. Great service and mindful of the customer. Great job!

Recently worked with matthew who promptly returned my online inquire, shared what inventory was actually on the lot, had paperwork prepared and ready to sign within hours. Easy purchase and out the door! The car buying experience is quite daunting right now but I can attest to the fact that my sales person Matthew was fantastic and my experience was phenomenal! Highly recommend this dealership and salesman.

Excellent customer service. Mr. Moodie is the best.

I have no comment; it all went well (so far). Except maybe, the walkthrough video did not play on my phone.

My lease on my C 300 2018 expired at the end of November 2021. Just got my NEW C 300 delivered on Saturday June 18th which I leased again. I would have wished for more transparency when I was told that the new car will arrive by the end of February -end of March - maybe May? My husband went to Europe at the end of March and he was told there that all new cars assembled in South Africa take 6-8month to deliver. What did my dealership miss by giving me wrong information and hopes. My dealership is close to home that is the reason for my choosing.

I brought my Mercedes in to get the gas cap fixed because it wouldn’t open anymore. Staff was nice. Only thing I didn’t like was there were no loaners and my car wasn’t ready until the next day. I had a lot of things to do so it was a real inconvenience. As much money as I pay for the vehicle they should offer loaners. Not no Lyft to my home. A Lyft can’t take me to run my errands and go to work. So that’s the only thing negative I would say

I am a Mercedes customer for the past 5 years. I deal with Mercedes of Coral Springs and find they are very honest and sincere when dealing with their customers especially with pre-certified autos. I currently went from leasing my vehicle to purchasing it. I also have a maintenance contract, which I am thankful, as I am notified by my Agent at MERCEDES of Coral Springs maintenance department, Francis Jose. Also, I hear from other customers as I wait for my vehicle how happy they are with the service they receive. my hasband and I give a two thumbs up and 5 stars for Mercedes of Coral Springs, FLORIDA.

Great phone costumer service and easy to set up an appointment. Repair on my vehicle covered under warranty were performed in a timely manner. Only negative was that I was told the vehicle would be ready at a certain time and it took an additional hour to get my vehicle back.

Great service and Arthur was amazing. He made it very quick and he got us in and out of there. I would recommend this dealership and the service center is very good too. They make you comfortable and are very thorough.

Best service department for your Mercedes HANDS DOWN. The other locals cannot compare.

My service representative was extremely attentive. His personal attention is what will keep me coming back to this dealership service facility. He inspired trust which is paramount to me when dealing with car service representatives.

The best or nothing. Great experience. Liz Berrios was very friendly and very professional.

He help me and understood my needs

Liz is terrific. She gave all the info before doing the work.

Arthur and everyone were super efficient. Listened to my needs and matched a vehicle with which I'm extremely happy. The whole process was effortless and was effective done in the very limited time I had.

Excellent service Quick and professional as always

Friendly, courteous and knowledgeable staff! Big thanks to Fabrizia and Joseph Anzalone for their excellent service! Loving my new ride!

Fast service knowable staff great experience made appointment online was easy and quick

Our service advisor, Rick Brown was extremely helpful as he always is. Very professional and always takes very good care of us.

I am having great experiences with this dealer that I?ve never had before. They took care of me and pay attentions to my concerns. Francis my service?s advisor and Brion are the best. Thank you ??

Bruce Summer of Coconut Creek Rock!! awesome salesman ver informative

I had a great experience dealing with Juan Ortiz at the Mercedes-Benz in Coconut Creek. I recently received my MB from the MB dealership in Tampa. It was missing a back wiper blade. I made an appointment and drove my car to the Coconut Creek location and Juan was extremely helpful. I came in the morning after and arrived late, however, they still managed to take good care of me. I highly recommend this dealership and their service department.

I highly recommend the Mercedes-Benz of Coconut Creek. Great buying experience. Excellent customer service. Superior service.

Great customer service and sales experience. The sales rep was acknowledgeable about the car and what I want. I would definitely recommend Joshua (sales rep).

Mercedes of Coconut Creek has great service and facilities. Buying process depends on who is taking you and how much more they can charge you for same car. Google car & prices before you in to battle a sales person to get a fair value.

My Experience with Louisa and ‘Michael in finance were amazing I’m glad I went to Coconut Creek to buy out my lease!

Responisve, knowledgeable and honest

Always excellent service. Friendly and efficient, hard working staff.

For the past two years we have been going to Mercedes-Benz in Coconut Creek, where we live, and are extremely happy with their service. Our agent, Francis Jose is super efficient and extremely personable. If I call with any question he responds very promptly and resolves whatever problem my car may have. I would recommend this agent to anyone who goes to this Mercedes.

I always have the most professional.. kindness. Service Advisor ever.. that is James (Jim) Ganley.. that man does everything but stand on his head.. He keeps you up to date on the service process.. because I have to wait for the service on my vehicle.. he?s the reason I would come back to leasing another Mercedes because of Jim.. A Million Thanks!

I was on my way back home from MIA to Clermont when my Benz notified me to stopped the car because of a mechanical issue. I called Mercedes Benz and in less than 40 minutes I was on my way to the Coconut Creek dealer where from the front door to the end the service was awesome amazing. On this days we hardly find good customer service, but the customer service from the Coconut Creek personal I really appreciated 💯 % I’am so appreciate of Adam Littman my service representative who was very attentive and patient with me. It was really pleasant to work with him. I highly recommend Coconut Creek dealer 4250 N. State Road 7, Coconut Creek, Fl 33073 (954) 590-3100. Xiomara

Fabrizia was great, very helpful, patient and kind.

We recently moved to the area and had an excellent first experience getting a b service at Mercedes Benz of Coconut Creek. I really liked that they gave us a choice of levels of service and knew the cost in advance. We will definitely be returning.

This dealership shows professionalism and kindness at all times we visited. The backup camera was inoperative. I called services and it was taken care of in a timely fashion. All questions were answered. Both myself and husband was satisfied with the services. Very happy with our vehicles. We owed 2 Mercedes SUV’s.

The buying process was good.. long but positive. Had the chance to meet the finance manager Scott who was professional and welcoming

Mercedes of Coconut Creek have been giving superb service. Especially on my Mercedes Pleasant Way RV. Highly recommend the service and thanks to Moody The service rep for such good service. Five star all the way.

they are so geatfull,they treat you with respect

I use to take my car to the Mercedes in Pembroke Pines for service, I switched to this location a few years back because of the less than stellar service at that location and have never been happier with the customer service at Coconut Creek. Rickert Brown, my service rep is always pleasant, knowledgeable and professional. I never feel like I'm being sold something I don't need. Highly recommend this location. Carla Farrell

Great service,timely and my car was cleaned when I got it back.

Very good services, clean and easy facilities, good communication with all the employees at the area of the advisors with me and my wife,

As always phillip is great. We spoke the day before the car was dropped off and kept me updated while the car was at the dealership.

The best dealer. The best service. The best customer service. Thank you Liz for all your help and guidance.

This dealer , they do a great job, I will recommend this dealer to my friends

Phillip was a great help. Very knowledgeable and answered many questions not related to our tire purchase.

Pleasant and efficient service visit. Car was returned clean and in perfect condition.

Customer service was the best thanks Brittany

It was a smooth experience. Phillip my service advisor was very friendly and took care of all my need while at the dealership.

Best experience buying a car, the salesman Mark was great, prices were great and when it came time to talk to finance it when smoothly?

I have been a customer for 21 years, this was my worst visit for service. My appointment was to include a loaner vehicle, but my service writer decided that since the service would not take long I could wait for my vehicle. One and one half hours later my car was not ready. (That is why I wanted a loaner) when I voiced my displeasure with this situation my car was magically ready. After 21 years of doing business with them this was my worst experience. Ira Schulman Coral Springs, FL

Jose was very detailed on what my service was going to include and I was very satisfied with my first overall experience with Mercedes Benz of Coconut Creek.

Clean comfortable waiting area, courteous attentive staff. After repairs completed found that the driver side door handle had been broken by whom ever drove my car. Still waiting on a call from the service department to have it replaced.

I've always enjoyed coming to Mercedes-Benz of Coconut Creek because they take good care of their customers. No matter how big or small the problem is they get it done in a timely matter. Rick is an awesome service advisor and I really enjoy dealing with his professionalism. He takes every call I make to him with priority and very courteous. He's always on top of everything.

Customer service was great. I had been having an issue with my A/c and my radio. They fixed the radio but couldn?t find the problem with the a/c. One thing that bothered me and another customer in the waiting area there were no stirrers for the coffee. It?s not a big deal, but a small detail that is important. This is Mercedes. I think you should get this right. There have been other issues at other times in the coffee area. Beyond that everything was great. They got me a Lyft to bring me home.

I was recently there in December for service and paid over $1,700.00. Subsequently I had to go back in March to have a panel and hose replaced as my brake fluid leaked completely out while I was driving and I almost got into an accident and had to pay $1,075.00 for those repairs. It?s unfortunate that this issue was not noticed during my service in December where I was told I had a full inspection of the vehicle done. Also, when I went to pick up my vehicle I had to wait an hour as they could not find my key. Unacceptable.

The one word that comes to mind when I think about my buying experience is: WOW!!!! Alan T. and Scott B. are so classy and courteous. I have not the least negative thing to say about the dealership. The entire process exceeded my expectations.

Costumer service should improve, there is no good telephone communication, when you are there the attention is good and fast.

Mark Sawyer is a pleasure to deal with. This is the 7th car we have acquired through Mark and AutoNation. He continues to earn our buisness each and every time.

Rick, my service manager, was spot-on as usual. Loaner was there waiting for me as promised, service was done in 48 hours, and I had the loaner an extra 2 days as the tires I needed were delivered to the dealership (one of the days was a Sunday). Car was ready for me when promised by Rick via text, and I picked up that afternoon, shiny and just cleaned for me!

Fast, friendly and efficient

Good customer service at car services and reliable personal attention

Good , Good , Good. Staff was pleasant and friendly. Made me feel welcome. Was good working with Joshua

Horrible experience service took 5 days to change radiator hose. I was not giving a loaner car I was offered a lift ride home on day 1. I was then told to find an enterprise in the area and find a rental. I made reservations on 3 went to each one to be told no car available. The rep in service that was handling my service was not upfront with me. Never call as promised. I spend too much time each day calling to find out the status of my card I had to find a ride to work . I was told the car will take another day each time I request to have a car on the last day I was told to go to the enterprise in wyles road because they do business there. I show up and no reservations or info was there. I call service and was told that a car was in front of the dearship for me. A lie. I then give my phone to enterprise rep who process a car with the only mini van as an option. This service is very unprofessional not friendly and currently not customer friendly

Very nice experience with the sales person Todand he was also very helpful

Jose was a great service advisor when I went in to replace a tire. However, not sure why the service tech didn?t put the spare tire back under the trunk, I was surprised when I opened it and there lays the spare right in front of me as I?m holding several bags in both my hands.

Very professional and friendly. Was able to answer all my questions.

my problem was handled by Jim ganley is service and as always the timeliness and quality was great. jim is my go to guy and he never disappoints

Professional friendly courteous in a clean environment. Very pleasant experience.

Very precisely and very good customer support ?????..

Jim my service advisor always does a great job getting me what I need for my car . My sales rep was also from this location as well so I’m never going to another Benz dealer if I can help it .

I always get the best service at this dealership. They go above and beyond to make me feel special. It’s very important to me!