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Recent Reviews from Mercedes-Benz of Coconut Creek

I am experiencing the worst NIGHTMARE in my entire life. I purchased a 2013 C300 Mercedes Benz from Mercedes-Benz of Coconut Creek on 12/12/17. I purchased the MAPFRE which covers (Powertrain (Engine), Mechanical Failures (Electrical), Standard issues, etc) in the amount of $3120.00. through Mercedes-Benz of Coconut Creek in my car loan. When I noticed issues with my car about 3 months later I called MAPFRE to ask where to take my care to be repaired. I was notified by MAPFRE that Mercedes-Benz of Coconut Creek never paid for the policy I paid for in my car loan in the amount of $#3120.00. I called Scott Boukzam the Finance Manager at Mercedes-Benz of Coconut Creek whom I signed my car loan agreement with and informed him of the issue. He never returned my phonecalls. So, therefore I had to call him (2) more times each time he stated he was working on it. It had been 4 months I didn't hear from him so I escalated the issue to the General Manager, Cliff Beverly. The General Manager, Mr. Cliff Beverly told me he would take care of it and has not called me back for (3) months now. Now this is a "GENERAL MANAGER" of a Mercedes Benz whom gave me his word he would take care of the issue . I took my car to a Licensed & Certified Mechanic when I knew something was peculiar. He informed me my car I purchased first of all was sold as a CERTIFIED CAR and it not CERTIFIED when he thoroughly checked my C300 2013 Mercedes Benz. I have had to rent cars while my car is down and not working. Now, my car needs a new fuel pump, fuel rail temp sensor, intake seals which is costing me almost $5000.00 dollars to repair. I paid for the MAPFRE through Mercedes-Benz of Coconut Creek to cover this cost if this type of mechanical or repair is needed in my car loan. I am a single disabled mother of (3) children this is absolutely evil and wicked. This means the Retail Purchase agreement is void and needs to be modified due to the MAPFRE policy agreement signed with Mercedes and MAPFRE is fraudulent. I will be calling the Mercedes Corporate Office and filing a claim with all my supporting documents to the Better Business Bureau and also be calling Tallahassee, FL divisions of Corporations to file a report. I will be taking a stand for everyone they have taken advantage of. I see so many poor reviews. Next time I will do my research and due diligence.

Monique Sargeant Nov 1, 2018

By far, the worst Mercedes dealership I have ever been to. Do not be fooled, this is an AutoNation with a Mercedes sticker on the door. They “repaired” my car, took my money, and when I got home the car would not turn on. Now they want me to buy a battery to fix a problem that was not occurring until they worked on the car. Here is a list of my complaints: - The Service Associate, Mike, promised he would give me a call back by 1:00 on the day the car was getting serviced. After not receiving a call back, at 3:30 I called the Service department and was told that Mike would be calling me back in 2 minutes. After not receiving a call back again, at 4:15 I called the Service department and was told they would call me back in 40 minutes. This time they did call back and said my car was ready. I told them I was on my way to pick it up right then. - I arrived 10 minutes later and Mike had left for the day, leaving me and another customer who he was helping with nobody to help us. - The Service Manager, Mary, was very nice and helped me get my car back. However, when it came back, there were a number of scuffs on the door, which were not there when I turned the car in. Her response to the scuffs that they had caused were “well you know how it is with white cars.” This answer was unacceptable, and after persistent argument and more time waiting, she grudgingly agreed to clean off the scuffs. - I drove my car home on Monday without a problem. On Tuesday and Wednesday I did not drive or turn on my vehicle. On Thursday morning, I tried turning on my car for the first time since having it serviced, and it would not turn on at all. - I called back and was sent to the Sales Manager, another Mike, who offered to help me install the battery...if I paid for one. Mike accused me of “trying to pull one over” on him and claimed that I lied about how many miles it was to drive from Coconut Creek to my house in Miami. The lack of attention to detail is rampant at this location. Follow-up is non-existent, and your car will be left worse off than when you gave it to them. Please do not make the same mistake I did, find a different Mercedes dealership. There is a reason Coconut Creek has the lowest ratings in South Florida.

Tyler Filliben Apr 20, 2018

In warning stay away from this dealership. Also let it be known that it is an Autonation dealer. Worst customer service ever. Drove 4.5 hours to look at a used car. Car had some mechanical issues that needed fixing. Mike Fawn reassured us no problem, the issues could be fixed, then our car would be delivered to our house via a transport. We tried to keep in the loop as to where our car was and when we would be receiving it. Nothing! Car was delivered 15 days later and the issues were still not fixed. Ha due to the delay in receiving our car, we got the loan paperwork before we got the car...nice! My wife got a letter of suspension from the DMV that we owned a registered car without insurance. Lol. We didn't even have possession of the car yet. We were told that all the paperwork would be submitted once we took delivery of the car. That obviously didn't happen either. The day we received the car we were so excited. We took it for a drive around the block and the engine light came on. Found out it had a blown door speaker too, floor mats were missing and sunroof is still broken. Addressed all our concerns with Mike Fawn, who said he'd look into our issues and get back to us. We NEVER heard from him. We had to call him back. Now he doesn't remember what he paid to have fixed on our car. Says he spent all this money but doesn't remember what it is they repaired he needs to find out. OMG. Who does that?? Pays for services and has no idea what he paid for. My thoughts are he's lying. We since been to our local dealer who says there's no maintenance history of our car ever getting the sunroof repaired. We are so disappointed. We feel so cheated!! We've owned the car for 21 days now and we are so disappointed in ourselves for allowing ourselves to be taking advantage of. I'M WARNING ALL THOSE WHO READ THIS. STAY AWAY FROM MERCEDES BENZ OF COCONUT CREEK. Find another dealership to buy your car from. Oh unless your buying the crème de la crème of Mercedes vehicles. But then again it doesn't sound like they take very good care of those customers either. Sincerely Jason and Jolene.

JasonJolene Aug 15, 2016

I'll start by saying that the other reviews here paint a very positive picture. I wish that I could say the same about my experience. When I made the initial decision to choose Mercedes Benz, I did so for a luxury car that promises to come with luxury service. The motto is "The Best or Nothing" after all. From start to finish, the customer service provided by Coconut Creek was closer to nothing. I live across state so I needed a lot of details to be squared away prior to making the drive over. The process was slower than I would have hoped for, but fair enough. However, issues arose as soon as I signed and drove away. Frist, part of the deal I negotiated was to receive a sun shield/visor. This was written into an "I owe you" piece of the contract. May 25th, 2016 is when I made the purchaseit is now June 30th and after countless emails and phone calls, I am still anxiously waiting for the sunshade 35 days and counting. Second, on my way home after making my purchase, I noticed the car was pulling strongly to the right (needing an alignment) and the back left speaker was rattling/blown. The paperwork for the certified car showed an alignment performed less than 30 days prior to my purchase. Maybe it's a coincidence both werent noticed during my short time testing the car, but I was a bit disappointed. The issues on the car required me to bring my vehicle to another MB dealership since I live on the other coast of Florida. The MB who serviced my vehicle rightfully requested I pay for the diagnostic and alignment even though the issues should have been resolved by Coconut Creek prior to my purchase. After over 2 handfuls of back and forth calls across a period of 3 days, Coconut Creek agreed to cover the cost of the diagnostic and alignment. My vehicle was held in service for over 6 days due to poor communication between the two MB dealerships. After the long wait and not having transportation, I paid the repair payment after Coconut Creek advised they would reimburse me. My car was serviced and paid for June 8th. It is now June 30th and I still do not have compensation for the repair payment. I would like Coconut Creek to help me understand why a mailed check would take over 20 days to be received. This would be worrying enough but it isn't even the worst part. Much of the situation could have been resolved by better communication and Coconut Creek taking ownership of their actions. The sales associate I purchased my car from has sent numerous emails to methanked me for my purchase, asked for feedback/concerns to be shared, and even asked for referrals from friends/family who may be inquiring about a new MB. I received about 6 of these emails over the course of a month, however I never once received a single reply to any of my messages or phone calls to her. When calling Coconut Creek, trying desperately to resolve my issues as explained above, I was constantly informed by various employees that "I'll leave a message and they'll get back to you" my 10+ calls never received a call back. I had to take extensive time out of my day and work schedule to track down someone who could do more than "take a note. Eventually I started requesting to speak with a manager. To be fair, for the most part, Mike has been apologetic, attentive and has tried to own the situation. The unfortunate part is that I still had/have to continuously follow up with him. I was never proactively informed on any status in regards to the check or sunshield. Over 3-4 days would go by each time I was advised it should be in your mailbox and then I would have to call again to get an update. The overwhelming take-away is: had I not continuously chased down Coconut Creek for this long, wasting time out of my day, FORCING customer service, no one would have taken ownership. I would never be able to recommend Coconut Creek to anyone else looking to purchase a vehicle. Luxury service and customer service, do not exist here

jarodmorgan7 Jun 30, 2016

I purchased 2 weeks ago a used 2006 Z4 convertible soft top from Mercedes Benz in Coconut Creek and I am very unhappy. When my husband and I test drove the car, we told them the tires were noisy and loud. My husband's exact words were. I don't want to have to start by putting new tires. We were assured the car had 4 brand new tires. In addition we were told that the car's brakes had been replaced. So I completed the purchase and drove off. However the problems started immediately. Driving at speed on the highway, was very loud and noisy. The tires were wooshing however since I had never test drove a car with run flats I let it go for the time being thinking it was me. However, then I noticed that the passenger window would not go up from the drivers side. Then the windshield washer did not work. Then as I was backing out of my driveway, I heard a really screeching noise and as I drove off I started to tweet like a tweety bird. In addition, when I put the car in reverse as I start to back up, I feel like something hits the back of the car and I hear a loud thump yet I have hit nothing. So I called David B. my sales person and he tells me I can take it to any AutoNation dealer. So I did. I took it that day. Keep in mind I haven't even had the car a week yet. When I arrived at the AutoNation dealer of my choice (Nissan). I told them that the car tires were loud (they made wooshing sound when I drove) and to check them out as I had been told the car had new tires; I tweeted like a tweety bird when driving; I had a loud screeching noise whenever I backed out of my driveway, the windshield washer did not work; the passenger window did not go up from the driver's side; and the car when I put in reverse and started to back up sounded and felt like something was hitting the car. After waiting for a bit they came back and told me that 1) the car did not have 4 new tires as I had been told that only the front tires were new. The back tires were not. 2) The tweeting noise I heard was the rotors. They had not replaced the rotors when they did the brakes. They told me that BMW recommends the rotors and brakes be replaced at the same time time; however Mercedes Benz of Coconut Creek had not done so, they only replaced the brakes and it was the rotors that were making the tweeting noise and screeching noise; 3) the thing I felt hitting the car when backing out was the front arm controls; 4) the windshield washer and passenger windows were the master switch which needed to be replaced. So I took the car up to Mercedes Benz of Coconut Creek and told them everything I was told at the AutoNation dealer down south and provided them with the print out. I told them that I had been assured the car had 4 new tires yet I was told by their sister dealer that the car had only new tires in the front not the back. That although the brakes had been replaced not the rotors and BMW recommends replacement of both at the same time. I gave them the print out that I was given at AutoNation Nissan and dropped off the car. After 3 days I was told my car was ready. When I went to pick it up. I noticed they had not replaced the tires, the rotors had not been replaced just greased, however the windshield washer worked and so did the passenger window. When I inquired as to why the tires had not replaced as they had told me the were new and they were not they firmly reiterated that the car had 4 new tires; in addition they stated they had not replaced the rotors when they replaced the brakes and they were not going to as they were within minimum standards and that I had to live with the tweeting and occasional screeching. They also told me that they could not duplicate that loud noise I heard or the effect of something hitting the car when backing it out of a parking spot however that it was not the front arm control as was diagnosed by their own sister dealer down south yet they could not tell me what the noise was. So after sitting at the dealer for more than an hour and half getting no where with them I left. Tweeting like a tweety bird, screeching when backing out of my driveway, and loud noisy not new tires and feeling and sounding like something hits the car when backing out of a parking space or braking. So yesterday, I got a flat tire (rear driver side) while driving home from work in the rain. Luckily I was near a gas station and guess what they told me. The back tires are not new. They need replacing. They are chopped on the inside. Which means. I don't have 4 brand new tires like I was told; not once, not twice, but three times by Mercedes Benz of Coconut Creek. I am very upset about all this in particular because I feel lied to. I was assured the car had 4 brand new tires. It does not. If it had 4 brand new tires there would not be any wear on them and there is and if they lied to me about the tires. Then they have lied to me about the car needing repairs to the front arm control, they lied to me about the rotors being within minimum standards. They have lied to me about the front arm control. All I know is that I bought a car; yes it is used; however had I bought it from a private individual I would have asked them to drive it to my mechanic have him put up on the lift and inspect it so I knew all that was wrong with it. I can't do that with the dealer instead they tell me, I have 4 brand new tires (which I don't and worse they keep insisting I have 4 brand new tires; I don't! New tires don't have wear on them) and I have a 60-day warranty and yet when I tell them all that is wrong with the car they tell me, well we fixed your windshield waster and window and oh we replaced the hood emblem which by the way was never missing. So if they had to replace it then it was taken while the car was in their care, because when I dropped it off it the car it was there. I now have to spend money on new tires for a car that I bought 2 weeks that I was told had 4 brand new tires; I have to replace the rotors because the tweeting sound really bothers me when I drive (regardless of whether the rotors are within minimum standards or not the tweeting and screeching is annoying) and I have to fix the front arm control because Mr. Fahn and the folks at Mercedes Benz of Coconut Creek won't do the right thing and fix a car they sold to me with issues which to be fair they may have not known about (except for the tires; they have to know about the tires all you have to do is look at them; they are chopped on the inside) but now won't fix or make right.

isabella11 Oct 22, 2014

On July 30, 2014, I purchased a used 2011 C300 from Mercedes-Benz of Coconut Creek. My sales person was David B. Prior to going to MB of Coconut Creek, I had been to several car dealership throughout South Florida and had just about given up on purchasing a vehicle simply because of the turn off from all the hassle from the salespeople at the other dealership. I went to other dealers first before going to MB of Coconut Creek because I thought they would have a better price than a brand dealership. NOT SO. MB of Coconut Creek was as well price as other used car dealers but they also had something that the other dealers could not match. That was great customer service and hospitality. Walking through the doors at MB of Coconut Creek, I anticipated the similar treatment as the other dealerships so I was a bit guarded. I had already picked out the car that I wanted to buy from the MB of Coconut Creek inventory on their webpage so I know what I was shopping for. Within 3 minutes of walking around we were approached by a sales manager and I pointed out that car that I wanted to test drive. He they asked David B to assist us with the test drive. I was amazed at the fact that I within 10 minutes of being there I was in the driver seat going on a test drive with David on my family. David's knowledge of the car was also inspiring. He proceeded to tell me things about the car before I had a chance to ask. It was as if he know that as a potential owner, it was important for me to know as much about the product that I was buying. I feel that David's approach to selling the vehicle was that he would take me beyond the actual driving experience. As a consumer, it was great to hear from David that MB actually sends their salespeople to classes so that they have a full knowledge of any new product that is being made available to the market. This is my first purchase of an MB and based on my overall experience from test drive through to delivery I must admit it is a 10 out of 10 for me. As long as I am in South Florida, I will be buying my next MB from MB of Coconut creek. David...You service during our transaction was exceptional and I appreciate your patience.

MBF1FAN Aug 25, 2014

WOW WOW WOW... Mercedes-Benz Coconut Creek what a dealership! They saved me. My story is this: I bought a SL550 2011 in March '13, which I will call here the "JUNKER" from another MB dealer. That car had been certified, CPO, by that dealer which really should have been sold for junk. I followed every avenue to fix this car and sought out help from anyone to remedy my problem, even MB headquarters, to no avail. So, again I found myself seeking a replacement for this junker I bought in haste. Now comes the weekend, I was determined to resolve my issues with the junker. Which, BTW, was purchased March 2013. So, I and the misses started the "dealer drive", you know, the dreaded face time with people at dealerships that aren't your friends and only want a sale. After 3 dealerships and many calls with no return calls from those places. We stopped at Mercedes-Benz of Coconut Creek, meeting 3 wonderful people, General Manager, Michael D., AMG salesperson Jeffrey B., and the financial manager Dane D. We were first greeted by the GM, Michael D. With only a grin, asked us if we wanted any water and asked what brought us by his dealership. Basically, we gave him the brush off and went about our business of perusing the inventory of the latest Sl550's the 2013's. Michael approached us and asked if I was into AMG styling and offered up the no pressure salesman, Jeffrey B. I loved the Diamond White, Ash/Grey Leather, and Black Ash Wood Trim of this car. I thought the price was to high though. Also, wasn't really in the mood to deal with confrontation as with other dealers. BUT, I really loved the new look and feel of this car. Jeffrey showed us outside comparison of my junker and his 2013 SL550, side by side, and wow what a difference. The new styling is lower and wider and richer looking. So, off I went on a test drive leaving the misses in the showroom unprotected. It didn't take long comparing this car with the '11 SL550 I had grown to hate. We sat with Jeffrey and told him of the horror of the junker and how I feel I was ripped off. As he listened, he was typing on his computer, to my surprise he's telling me of the history of my car purchases through the AutoNation network. His face was troubled as he asks, "what's the longest time you've kept a vehicle? Again, I complained about the junkers issues and he said he would speak with the manager and make things right., since they were an Autonation store. WELL, let me tell you... 10 grand off, n/c for dealer prep, appearance package, door edge cup guard, 5 grand more than Carmax offered for the junker, window tinting, and extra weather car mats. Would you say no? Then the luck didn't stop there. We met the best finance manager ever, Dane D. He ran my credit, and shopped for a great rate. Meanwhile, he pointed out the extras I needed (warranty and service plan) and then took 2 hundred off them. Which has never happened at any dealership. He gave me a 72 month payment plan with a rate of 2.99. I was sold. And as it turned out gave me a 2 year car registration rather than the 1 year I paid for. We were done in about 20 minutes and due to the cars tinting, and the late hour, we would come back the next day and pick up the car. The delivery was flawless. I had noticed the tinting that Jeffrey suggested made the car look like it had the panorama roof. (rear glass was a little darker than the side windows) The car drove like I remembered, while the wife exclaimed what an amazing difference only 2 years in the model can make, since this was her first time in the 2013 SL550. We were both ecstatic with the way the car drove, the noise level, and the purchase process. BTW, compare this: 2011 SL550, 31000 miles, I paid 72 grand, CPO'ed, in the shop more than driven and owned for 6 months verse the 2013 SL550,150 miles, brand new, 101 grand with all those extras, 29 grand difference. You do the math, a no brainer. And wait, it gets better. About a week after my purchase, I noticed online, my bank was advertised car finance rates at only 2.24 percent for 72 months. I thought to myself, my wife had just purchased her 2014 E350 at 3.99 percent for 66 months from a local dealer which I knew was too high because of the lower rate I got from Dane on my car. I called Dane about this new rate I found online and within one day he adjusted my rate, I signed new paper work and Dane gave us his apologizes. He had to contact his banks superior to get this new rate for me. Something he didn't have to do as I found out when I tried the same tactic with the wife's financial manager. Upon speaking with that financial manager he said he didn't want her rating to fall due to the multiple inquiries to get her the lower rate at the time and thats why he gave her the 3.99 at 66 months. He wasn't going to do anything to help her get the better rate. We went through my bank and refinanced hers at only 2.14 percent for 72 months also. Thanks to Dane we also learned we didn't need that GAP insurance either that the other dealer sold her. I did get a full refund from that dealer and their apologies for the inept way there financial manger took advantage of her. Thank you Dane again. So, with a little effort on our part we found a new dealer and restored faith in Mercedes-Benz, through a great dealership named, Mercedes-Benz of Coconut Creek.

ahr69 Sep 2, 2013

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