Superb cars/SUVs w luxury feel and great attention and people at dealership! Love this new plush SUV!

I had my S-Class towed to Mercedes of Coconut Creek for repair of a warranty brake issue. I was a little disappointed that there was no loaner car available but in less time than it would have taken me to get down there to pick one up (24 hours) they had me back on the road. Everyone is friendly and knowledgeable in their job and my service advisor (Kevin) is definitely one of the best I have ever worked with.

Mercedes Benz of Coconut Creek, has my vote for the best service ever!! I purchased my new C300 AMG package last year in Nov. Since then I have been for service twice. Both visits have been nothing short of an amazing experience. My service representative Sidney Stewart was exceptional. Sidney was very responsive and would update me with the process and because of his top notch customer service skills and Mercedes Benz of coconut creek. I was never waiting in the dealership for more than 5-10 minutes. Thank you guys, I will be back @ZVETMORGAN

Been at the dealership few times for service and repairs on my two M-B. Sidney at the service department is simply the best to work with. Keeps you updated on the progress and the car always comes back in tip top shape. Can’t say enough good things about him.

Service was excellent. Phil me my visit very pleasant.

Excellent service department with Brion being the manager. I was in and out in less than 30 minutes.

The team at Coconut Creek is Amazing! Great Leadership!

The staff was very professional and the service was excellent.

Staff was very helpful. Manager kept me informed during the entire process to purchase my vehicle.

This was not my first bad experience at this dealership. I leased a vehicle that was driven by the manager for approximately 8,000 miles. It had some damage that I identified and I was told by the manager and my salesman that it would be fixed. I had to follow up to get the service appointment scheduled for a Friday morning. After re-arranging my schedule, I showed up to my appointment and was told that my salesman was no longer employed there and the manager failed to follow through so there was no record of my service appointment and no loaner vehicle available even though I was promised one. I was told that I would have to come back another time. I was later given an appointment for the following week. I took the car in that day and the representative was very poor at keeping me in the loop and failed to return my call as to when the vehicle would be ready for pickup. I picked up the vehicle the next morning and much of the service issues/damage was not fixed. I then had to follow up multiple times and I am still waiting to find out when they will finally fix everything. I will not be shopping at this dealer ever again and I intend to leave many truthful reviews throughout social media about this terrible experience to warn others who might make the mistake of shopping at this dealership.

This was not my first bad experience at this dealership. I leased a vehicle that was driven by the manager for approximately 8,000 miles. It had some damage that I identified and I was told by the manager and my salesman that it would be fixed. I had to follow up to get the service appointment scheduled for a Friday morning. After re-arranging my schedule, I showed up to my appointment and was told that my salesman was no longer employed there and the manager failed to follow through so there was no record of my service appointment and no loaner vehicle available even though I was promised one. I was told that I would have to come back another time. I was later given an appointment for the following week. I took the car in that day and the representative was very poor at keeping me in the loop and failed to return my call as to when the vehicle would be ready for pickup. I picked up the vehicle the next morning and much of the service issues/damage was not fixed. I then had to follow up multiple times and I am still waiting to find out when they will finally fix everything. I will not be shopping at this dealer ever again and I intend to leave many truthful reviews throughout social media about this terrible experience to warn others who might make the mistake of shopping at this dealership.

Kevin Alexis was very professional friendly and helpful

Totally Disappointed (I guess there is no 0 star) - This Dealership needs to learn more about COVID-19 and the proper protocols. When I dropped off the car for minor service I noticed workers wearing masks but some of them below their nose (what's the point!). They certainly don't know what 'Social Distancing' means. They don't need to be in customer's face and not every customer appreciate bumping elbows. They told me they need a signature to drop off the car which I complied with. They should learn from other dealership e.g. Champion Porsche where everything was paperless using text and email/web to confirm drop off and pick up. No contact was needed! Mercedes of Coconut Creek thinks the pandemic is over or they simply don't care. My service guy Paul left me a voicemail that my car is ready and I can pick it up. When I went to pick up the car I waited 20 minutes for Paul even though I was supposed to pick up the car from outside. I asked several workers (some wearing masks properly and some under their nose but none of them practicing proper social distancing) about my car but everyone said that I just have to wait for Paul. Finally, I went inside the showroom and tracked Paul down on my own. He needed me to sign one form but I guess there is no one else in that dealership who can have me sign that form except Paul. Again, learn from Porsche and other dealerships who understands we are going through a deadly pandemic and respects their customers. No one at Porsche bumped me or got closer. Everyone was wearing masks properly, kept proper social distance and had all the paper work done electronically. I hope the management team at Mercedes of Coconut Creek can be more responsible and take COVID-19 seriously.

Excellent attention and service.

I love my service advisor and retrospectively the technician that serviced my car, I was not happy having to bring my car in 3 times within a week for the same service. Without going into details, I’m good now but I lost a few hours of time. Other experiences have been positive so chalking this up to bad “days”.

As always, MB of coconut creek has exceeded my expectations. Exceptional service and they always go above and beyond to make all of my needs are met. Can’t thank them enough!

My previous review was intended for autonation chrysler of Pembroke pines. I incorrectly thought that was what I was posting. Coconut creek Mercedes benz was very good all around.

The experience was great! My agent made it very simple for me. All I had to do was take my car there and he did the rest. The company provided me with a new model loner car which was very comfortable.

The service center guy was great, he told me exactly what the service was and kept checking on me

All around great service, I will keep brining my car here for service.

Great service, Philip Moody excellent service rep!!!!

Wait was too long

Excellent , professional, helpful, very happy, I will definitely come back here

I really enjoy going to this location, my service rep Rick is super awesome and very detailed. Always a great experience Thank you

I waited for two hours and a half to replace one tire. I requested to know how long will it take and there was no response from service agent although he said in the beginning that it will take 10 to 15 minutes only. I had to sign 6 papers before service and another 6 papers after service! During waiting, I noticed a lot of customers are frustrated with long waiting hours like myself.

Great and timely service!

The absolute worst when it comes to customer service! Rude, inconsiderate, and nasty especially Mary Donnel!

Very happy with this Service Department at M-B of Coconut Creek. This is my third Mercedes-Benz and I am a very satisfied customer. Also this latest model (2017 GLE) of my three SUV's has been the best with minimal repairs. My personal Service Advisor, Kevin A has been terrific!

I have bought several cars from this dealership and from only one salesperson, Jeff Boraks, who has become a friend. Both Jeff and the manager he works with make buying pleasant and I feel I have gotten a fair deal. The cars are truly superb. Though I could buy them anywhere, I buy from this dealership and, most importantly, Jeff Boraks..

Excellent service agent does a great job........DEALERSHIP A ZERO.....no loaners any longer when they deem the service can be completed in a couple of hours.so you sit and wait.....and this is for a G wagon... While Porsche FLATBEDS A LONGER to my house house and picks up my car then returns when done.....first class service........Mercedes acts like they are starving and loosing money....not the same company any longer They want to sell high end auto's but feel the service is not necessary. Then they call to check if the service was excellent and when told no answer is sorry about that.....really do not care re customers only about their rating with Mercedes USA...not that Mercedes USA is any better today allowing dealers to represent their brand as they due..

We made a Saturday appointment for a recall on my car. Philip was a great advisor. We decided to leave the vehicle and advised we will pick it up after. He followed up calling to say when to pick it up the vehicle. He really was informative when it came to advising me on my vehicle.

Great management

Ms. Mary, Service Director and Sid came me informed on the progress of the repairs performed on my SL500. Excellent repairs by tech and vehicle was returned cleaned. Best team service on Mercedes-Benz repairs.

Rashad my salesmen was very responsive to meet my needs. He was truly customer's oriented. The staff in général was friendly. They all worked to make my buying experience a pleasant one. Thanks to Rashad and Locksley.

I had a quality experience at the dealership. My adviser, Paul, was top notch as well.

Slow to respond to phone calls. Someone slow to diagnose problem. Two parts came in 8 days. The other two parts is going to take at least four months.

Aaa

I'm so disappointed with the service I received here. I am the easiest going person and let me tell you they've lost a customer. I went and bought a new car for almost 90k elsewhere even when they had slightly better deals just to not be treated this way again. I plan to buy another for my mom as a gift next year and I rather to pay more elsewhere. First Issue: When I bought my car on February 18th I did not receive an extra key because they did not have it. I didn't care because I was so excited to get my new car and was reassured It would be located and delivered to me promptly. 2 weeks later I called, no progress (March 6th) I sent a text no progress and I was told I would receive a call on Monday. A week later (March 12th) .I did not receive a call and I tried calling back (On Thursday) and got no one so I sent another text. I was then told IT HAS BEEN ORDERED AND WILL BE SENT TO ME. I should bring the key to any Mercedes and they will program it for me. After waiting until Mid April I called several more times and was eventually told keys can't be mailed and I will have to drive 2+ hours from home to come get the key programmed. AFTER ALL THIS I WAS STILL CALM AND WILLING TO DO WHATEVER. I then tried to set up an appointment I was told they would have to order the key. Now was I lied to or what? Because I was told it was ordered and will be sent to me directly! That's the worst thing you can do to a customer. At the beginning of May I tried again no update or progress on my key. Eventually, I ended up getting in a BAD CAR CRASH AND MY CAR WAS TOTALED and I still haven't received a call back or update on my keys. WOW. Another Big Issue With Refunds: Early June (can't remember the exact date) I went to the dealorship to get refunds for all the plans I paid for additionally. I was told the exact documents I needed I remember staying at the dealership holding on the phone waiting to get documents faxed to get everything finished. I got all the requested documents and explained I live far away. I was reassured by finance that all documents were okay and I will get a check in 6 weeks in the mail. I gave it about 7 weeks and I started doing follow up calls. I left several voice messages to the finance department. I did not receive a single call back. It got so frustrating I stopped leaving messages. I CALLED SO MUCH I KNEW NICOLE's VOICE and she knew mine and who I wanted to speak to. In the midst of this she is the only person I want to commend because she got up and walked to the finance department while I was holding on the phone. That's how I got in contact with the CFS Director. At this point its about WEEK 9/10 and I was TOLD I HAVE TO WAIT ANOTHER 6 WEEKS BECAUSE A DOCUMENT WAS MISSING!!! I became furious and its unfortunate that the CFS Director who was trying to help had to deal with my anger and frustration. IF THE TABLES WERE TURNED AND I OWED YOU MONEY AND A DOCUMENT WAS MISSING you would have contacted me consistently to receive your money without me having to do a single follow up call. Now Mercedes-Benz of Coconut creek is it fair that I have to wait an additional 6 weeks for a mistake your finance department made? After the already poor experience? 6 WEEKS LATER I HAVE ONLY RECEIVED A SMALL PORTION OF MONEY I AM TO BE REFUNDED. I tried so hard only to be disappointed. Awful service and honestly the 1 star is not even deserved.

Just bought my E300 here (used). Good experience. No problems with the car after a week of using. Price was fairly competitive. Car in great condition, and I would recommend them to anyone buying a used Mercedes.

I'm so disappointed with the service I received here. I am the easiest going person and let me tell you they've lost a customer. I went and bought a new car for almost 90k elsewhere even when they had slightly better deals just to not be treated this way again. I plan to buy another for my mom as a gift next year and I rather to pay more elsewhere. First Issue: When I bought my car on February 18th I did not receive an extra key because they did not have it. I didn't care because I was so excited to get my new car and was reassured It would be located and delivered to me promptly. 2 weeks later I called, no progress (March 6th) I sent a text no progress and I was told I would receive a call on Monday. A week later (March 12th) .I did not receive a call and I tried calling back (On Thursday) and got no one so I sent another text. I was then told IT HAS BEEN ORDERED AND WILL BE SENT TO ME. I should bring the key to any Mercedes and they will program it for me. After waiting until Mid April I called several more times and was eventually told keys can't be mailed and I will have to drive 2 hours from home to come get the key programmed. AFTER ALL THIS I WAS STILL CALM AND WILLING TO DO WHATEVER. I then tried to set up an appointment I was told they would have to order the key. Now was I lied to or what? Because I was told it was ordered and will be sent to me directly! That's the worst thing you can do to a customer. At the beginning of May I tried again no update or progress on my key. Eventually, I needed up getting in a BAD CAR CRASH AND MY CAR WAS TOTALED and I still haven't received a call back or update on my keys. WOW. Another Big Issue With Refunds: Early June (can't remember the exact date) I went to the dealorship to get refunds for all the plans I paid for additionally. I was told the exact documents I needed I remember staying at the dealership holding on the phone waiting to get documents faxed to get everything finished. I got all the requested documents and explained I live far away. I was reassured by finance that all documents were okay and I will get a check in 6 weeks in the mail. I gave it about 7 weeks and I started doing follow up calls. I left several voice messages to the finance department. I did not receive a single call back. It got so frustrating I stopped leaving messages. I CALLED SO MUCH I KNEW NICOLE's VOICE and she knew mine and who I wanted to speak to. In the midst of this she is the only person I want to commend because she got up and walked to the finance department while I was holding on the phone. That's how I got in contact with the CFS Director. At this point its about WEEK 9/10 and I was TOLD I HAVE TO WAIT ANOTHER 6 WEEKS BECAUSE A DOCUMENT WAS MISSING!!! I became furious and its unfortunate that the CFS Director who was trying to help had to deal with my anger and frustration. IF THE TABLES WERE TURNED AND I OWED YOU MONEY AND A DOCUMENT WAS MISSING you would have contacted me consistently to receive your money without me having to do a single follow up call. Now Mercedes-Benz of Coconut creek is it fair that I have to wait an additional 6 weeks for a mistake your finance department made? After the already poor experience? 6 WEEKS LATER I HAVE ONLY RECEIVED A SMALL PORTION OF MONEY I AM TO BE REFUNDED. I tried so hard only to be disappointed. Awful service and honestly the 1 star is not even deserved.

Look too prestigious

This place is a rip off, they quote me at $500 for just an oil and filter change for my 2019 Sprinter Van. I don’t know where they come up with this prices. I do not recommended to anyone visiting this dealership for service maintenance. Extremely overpriced. Look elsewhere!!

Customer service is just not like it used to be. We stood in the dealership for 30 minutes before someone assisted us. If I was there to purchase I would have walked out. Then I was told the disposition fee on the lease was $300 but it was over $600. No more Mercedes Benz.

Always professional and pleasurable working with Liz, she never misses the mark and always go above and beyond to take care of any and all concerns.

My salesperson, Rashad, was not only very professional, but also friendly and made sure that I had a positive experience. Overall experience was excellent.

Excellent service from Roadside Assistance. They were very fast and professional.

Parts representative was very friendly and professional. Helped me with what I needed. I had a nice experience.

Great company! I highly recommend !

Rick brown always an amazing service rep! Honest and fast

I had a really bad experience here and would not recommend. We browsed online and then went into the dealership after an invitation by an internet sales agent to purchase the car that I’ve always wanted. After test driving we found a vehicle we wanted and went to finance only to be told that the only thing available was a ridiculous interest rate. We literally were begging for a better rate, only to be told something about affording or something to that effect. Something also about jumping too high from one payment to the next. That statement quickly impacted our decision to purchase with MB. But that’s not the worst part, the worst part is we left feeling completely rejected and spoken down to. I also do not believe we were handled properly when leaving. No reassurance that we will be taken care of, nothing. The sales agent didn’t even say bye. Only to be called the next morning with the very same deal we were trying to get. We decided to take our business elsewhere. I must file this same complaint with AutoNation and Mercedes Benz. I had much better expectations and I was completely floored by this.

I just purchased my third Mercedes Benz from Mercedes of Coconut Creek on May 4, 2020. Why? Because of the manner in which I am treated - not just as a customer - but more as a friend! That's what has always impressed me about this dealership. Jeff Boraks is the most honest, mild-mannered "car-guy" I have ever worked with. He is intelligent, knowledgeable about his product, honest almost to a fault (if that is ever possible), and most caring to ensure that I am completely happy and satisfied with pricing, selection and financing. I know this all sounds much too flamboyant in describing a car sales specialist and manager, but it is deserved! The dealership is immaculate with an atmosphere and ambiance of prestige and function. The General Manager of the dealership, Cliff Beverly, is as mild-mannered as the rest of his staff. He made sure I was completely thrilled with my new car - a true gentleman. As for the service department, I have been working with Paul Santamaria for many years as my service writer. He keeps me informed about the status of my car(s) when they are in for their A and B services. He, too, works so hard at making sure I am pleased with the servicing of my vehicles and the quality, from beginning to end. I don't make it a habit of recommending people or businesses to others because I am a private person - but I make an exception when it comes to Mercedes Benz of Coconut Creek. I wouldn't buy/lease a Mercedes any place else. One more important thing I want to share - on September 15, I noticed my battery warning light appear. I called service at 3:00 PM and they said to bring the car in right away. After Paul Santamaria (my service advisor) met me, he took care of seeing to it that the electronics (batteries and alternator) were working properly. They reset the system and advised me to bring the car back in should the warning light appear again. The did a thorough job on getting my car back to me in less than 2 hours with no appointment! Kudos to Paul and Brion Fitzgerald (manager) for getting my problem taken care of.

Liz was very helpful

As always Mercedes Benz of Coconut Creek goes out of their way to make the customer happy and feel like they are important. Ive never had a bad experience with the team at this facility and would highly recommend to any Mercedes owner to switch over to see the difference. The top notch service starts with Mary Donnell and my service advisor Rick Brown is one of the best that Ive ever worked with and that's saying something as I'm now on my 6th consecutive Mercedes. He goes out of her way to remember detailed things that are important to me as a customer and because of this I have to ask for very little as he already has those items noted.He never over promises and always delivers with great service.

Service specialists very professionals and accommodating

The last time I bought my Mercedes in to Mercedes-Benz of Coconut Creek they gave me an Esta meant which was over $7000 to have the repairs done I did not have anything done at the time I took my car to another dealer repair facility and everything Mercedes Benz at Coconut Creek said was wrong with the car was a flat out lie we inspected the car for what they said was wrong and found nothing wrong with any of the items they had told me he needed to be replace This is criminal activity they were ripping people off

Great location, very clean, professional people.

Great customer service!!! Sid, is the bests was very helpful during the process of me getting my car serviced.

Had my car repaired quite a few times! My service agent Kevin was ver accommodating!

We had a great buying experience at Mercedes Benz of Coconut Creek. A knowledgeable and patient sales person who makes me feel comfortable. Not a rushed experience.

I have had my car in for the same issues many times

Staff was friendly and attentive. Process took a long time which is why I gave 4 stars to overall and buying process. Paul in service at this facility is the reason I purchased another vehicle here.

I would honestly leave 0 stars if I could. Please don’t waste your time or energy and steer clear of faulty vehicles that are sold. The general manager was a joke to say the least and ordered food through a drive through while we were on the phone with him! I honestly never experienced anything like it. Please spend your hard earned dollars at a reputable company with people who care.

Exceptional service from the service department. Kudos to Sid Stewart and others for taking care of my vehicle.

Sid was my service advisor. It is always a pleasure to bring my car to Coconut Creek Mercedes. The waiting room is very comfortable. Time goes by quickly. Everything is handled smoothly. It is so worth having a Mercedes when it comes time for service.

Philip Moodie is very professional and he went above and beyond to answer all my questions as it pertain to my yearly service. I will definitely recommend friends and family Mercedes-Benz of Coconut Creek.

Everything was great

Liz was very helpful and to the point for my appointment

Yes 5.0 rating! Sid stuart was great! Helped me out tremendously!!

I paid an insurance and every time a go for service trying to charge me for everything, I paid for tires services and they want me to pay $84.00 plus tax to rotate the tires, always something I've have been a customer for a few years and already bought 2 cars, but I don't think wouldn't buy another one or recommend Mercedes to anybody, and the aptitud of the service people is not too pleasant.

Quick professional service all the time.

I purchased a pre-owned Lexus CT as a secondary car from this dealership, after all of the papers were signed we were given the keys, the car immediately displayed several dashboard warning lights. We turned the car off, handed the keys back and informed them of the problem. Service took the car, then gave it back with the lights turned off and said they just needed to "charge the battery, it is good to go." 25 minutes later the lights came back on, and so we brought it Lexus of Palm Beach another Autonation dealer. They scanned it and discovered it needed $3,339 worth of work, they explained this is going to need to be covered by MB of Coconut creek. Instead of repairing the vehicle as they should have, they told us to just return the car. The 90 dealer-warranty in the window clearly states that all hybrid related repairs were to be covered. When we brought the car back they offered us $1,000 to keep the car as if we wanted to deal with the repair which was 3 times this offer. Instead of doing the right thing and repairing their vehicle, they had us return it and refunded our money. Not a single manager made the attempt to talk to us or rectify this. Lexus recommended we report this to AutoNation and so I will. I will update this review when I am given more information.

Disappointed with my experience! Scheduled an appointment for a full detail and Frigi-Fresh A/C service for my CL. During the drop off walk-around I requested the engine bay and exhaust tips be included in the detail. All went well until I returned to pick up the vehicle. I was told that they were unable to improve the appearance of the exhaust tips, which appeared to not have been touched since upon my return home I wiped them off and they looked better. As we opened the hood to examine the engine bay detailing the hood spring fell off, which was suspect because the spring retaining plate was nowhere to be found. As I inspected the interior, I noticed the floor mat retaining covers for the driver and passenger sides were missing. The service advisor went to speak with the detailing shop to see if the floor mat retaining covers were still in the shop, only to return saying they weren’t in the car when they received it. Which is not true! The service advisor said he would check with the used car department to see if they could find some covers, which he has not been successful. I agreed to order the hood spring because I could not determine how or when the spring broke. However, I was skeptical since we could not find the end cap anywhere around the car, and also agreed because the service advisor quoted me it was an $8.00 part. Today when I picked up the part, I was charged over $30 dollar. Sad experience!

excellent service.

Had car service for annual maintenance. Experience was excellent. I would say top notch.

We had an excellent experience buying an E300 at M-BCC! Rashad is a knowledgeable and kind sales associate and he was patient with us as we made our decision. As a former military man, he offered his guidance to any young people we might know who are considering a military career. He even drove across the highway to get us snacks! The dealership is large but not huge and very clean, observing all COVID-19 safety measures. Financing was quick and painless. After our purchase, Rashad spent over an hour explaining the car’s many safety and comfort features. We love our Benz and will definitely recommend M-BCC and Rashad!

Good dealer to buy from

Hi Brion, I want to thank you for the awesome and outstanding service you gave me and did on my car. You explained everything with great knowledge and honesty on what my car need it. I have bought all my cars and have serviced them there and you by far, have been the best service manager I have had. Thank you again. Sandra Raba.

I have purchased three cars from Coconut Creek Mercedes over the past several years. They have excellent customer service and best pricing around. Easy process all way around.

Natalie in sales and Rick in service are both awesome! Rick is knowledgeable and honest about what your car needs to run at it’s best, and Natalie went above and beyond to help me out when I needed to pick my car up from the dealership. This is by far my favorite MB dealership in the South Florida area due to their customer service!

Excellent customer service my service advisor kevin alexis went above and beyond.

Great experience. Liz the service agent was awesome!

Rick Brown is awesome He just makes the whole experience great

The service manager at Coconut creek is very helpful and tried to do his best. Paul made my experience at the service center very friendly listening / resolving my concerns

The service manager at Coconut creek is very helpful and tried to do his best. Paul made my experience at the service center very friendly listening / resolving my concerns

very professional friendly knowledgeable of Mercedes.

Jim was absolutely great on Wednesday! I love this dealership they always take care of me so kindly, quickly & professionally. Love this place will keep coming back

Very professional courteous service.. It was great dealing with a director and her manager....thank you

Paul Santamaria in service takes care of all my needs and he is fair and honest

I’ve been going to Mercedes Benz of Coconut Creek for a while now and there has never been an issue. They are very professional, courteous and efficient. I was there recently Paul was great and so as the ones who helped me in the past as well. I strongly recommend this place for all of you MB needs. Great place!

Paul was amazing. He was very professional, and very efficient. He gave an estimate time; and fair enough I was done by the time promised.

Always a Flawless and unproblematic experience, especially with Liz Berrios as my service coordinator

This time my service experience was fenomenal, great service from Paul. Thanks you very much.

They wine you and dine you till you sign on the dotted line. Then you become a red headed stepchild.

Took care of a nagging battery problem with no appointment. Took careful approach to insure there were no additional problems.

excellent service from Kevin Alexis

You call the dealership and ask to speak to a service advisor and speak to one and bring in the vehicle and because it’s been wrapped there trying to give to a fabricated reason that the vehicle is not covered. RAN IT TO A REAL MERCEDES BENZ SERVICE DEPARTMENT AND ISSUE RESOLVED!!!!! DO YOURSELF A FAVOR GO TO MERCEDES OF CORAL GABLES A REAL SERVICE DEPARTMENT.

Paul is the best service person in the business. He takes the time to explain everything to me and always has the time to answer a question or two. He makes me feel very comfortable.

The service manager, Brion and his team are great! They diagnosed this issue fast and were meticulous with the repair. It was our first time there but we were treated like family. I will continue to bring my vehicles to this location to be taken care of by Brion and his team. Sincerely, Walter and Crystal

Liz in service is the best!! Mary is also an incredible manager! I will definitely be back :)

Liz took care of my concerns in an efficient and impressive manner. I went in to replace a cosmetic part that was minor but we realized it was complex because a whole assembly had to be removed. I'm so glad mercedes took care of it and the turnaround was very quick. The customer service was by far superior and I truly am grateful that I came across this dealership. Best dealership in South Florida.

Im for boca raton and I truly like the service department at Coconut Creek, super professional and helpful.

Liz in service is the best!! Mary is also an incredible manager! I will definitely be back :)

Terrific customer service, quick and efficient --- highly recommended!

Very friendly , Kevin Got me in and out within an hour.

My husband and I took our Smart 2016 for it’s first warranty repair on Friday July 24, it needed the wipers fixed, we were told that the car needed a new SIM unit, which needed to be ordered. We decided to leave the car with the shop until the unit came in and we would pick it up when completed on Tuesday afternoon. We picked up the car on Tuesday afternoon and I am hoping I can post the pics of how the car was returned to us. The steering wheel column was not put back together neither was the too part of the column that attaches to the dashboard, and even though the car had been washed and vacuumed, the fingerprints of the technicians were all over the white dashboard and steering column, and to add insult to injury the wipers were still not working! We had to call our service contact Kevin to bring the car back to be fixed. How many people worked in and then cleaned the car to return it and did not notice or care that it was in that state? My Smart was bought from this dealer and so was the extended warranty, I am very disappointed on this service if I could give a ZERO I would. Obviously the dealership does not care about their brand or peoples perception of them. I normally deal with the West Palm Beach Mercedes Benz location, because their sales and service teams are excellent and after this experience we will take the extra drive to ensure our car and us received the quality service we paid for and have come to expect but did not get from this dealership. Thank goodness we only had a wiper problem, I would hate to see what would have happened with something serious when they can not even handle the wipers.

MB Coconut Creek provides exceptional services and the staff are consummate professionals! Kudos to Mary Donnell (Service Director), Lizette Berrios (Service Advisor) and Joshua Garmon (Sales Rep).

Had a nice experience with Alan...there was only 1 financial manager so the wait was rather long..

I have purchase vehicles from several establishments and always had a great customer service experience. However, Mercedes Benz of Coconut provided superior customer service. I recently had my vehicle service. From the moment I drove to the service department, MB ensured my needs were met. There was minimal wait time. I was able to drop off my car Pick up a loaner car and still make it to work on time. Jim called me at work to let me know all went well and my car was ready for pick up after work. How amazing is that. Thanks MB of Coconut Creek you’re the BEST! Update: During these challenging times I needed to bring my vehicle in for service. I was pleased to see the social distancing enforced at the Coconut Creek location. My grandson and I was placed at a distance from Service Rep (Liz). As always customer service was impeccable. Thanks Liz for being so awesome by taking the time of explaining my options. You are truly a valuable employee.

Professional, efficient and friendly. Service took 40 minutes

Great service and professional attendant .,the company took extreme safety measures

If your looking for a new Mercedes please go see Sidi at Mercedes of Coconut Creek. Tremendous help along the way, helped me find my dream car. Trust me I know I’m difficult and this guy was able to assist me in finding a new car.

I bought my wife a car there a year ago and I was misled in the And the android auto part Does not work with the modelGLC 300 coupe 4 matic and it does not come inPush to talk on the steering wheel or navigation I am displeased with it even though my wife likes it I will never shop there again I should have been told that the model I bought did not come with it.

It is such a pleasure working with Rick Brown. He has great follow up, and is extremely helpful whenever I need to have service. I highly recommend asking for him to be your service advisor, you will not be disappointed!!

Performance was excellent in every respect

So, before writing this review I went ahead and red all the other negative reviews about their finance department. Turns out I'm not the only one with this problem. If you decide to buy a car from this dealership then make sure you triple check all the numbers before you sign the agreement. And I did too, but they still managed to cheat me. After agreeing the final sale price of the vehicle($68k) to be leased and the monthly lease payments and what the residual value of the vehicle was going to remain, we've proceeded to finance where I signed the papers and got the car I wanted. After 33 payments I started considering to keep the car, so I called MB financial to find out what I have to pay to keep the car. Boy, was I shocked to find out how much was my residual value then. They put in $44k(almost 65%) to buy the car. Certainly not the amount we've agreed upon. Turns out, what the finance did, significantly bumped up the residual value, thus making the remaining total leased amount low, but also sneaked in a "Rent charge" of $7556 or 11% of the cars value. So, when signing, I saw that the final price matched and my monthly payment matched I proceeded with signing the lease agreement. But I didn't check the residual value that they changed in their(dealerships) favor. I guess it would have been fine if I decided to return the car, but I wanted to keep it and they left me no chance. The salesperson who got my lead called me today and I described what they did to me and the finance person who at the time said he is polish, I think she said that his name is Alex. Now, after understanding what they did I will never buy a car from them again or from any AutoNation, because reading the reviews looks like its a common practice there. Even more, I'm not returning the car to you, Ill drive further to another MB dealership and return it there. Oh and you can keep your generic "we feel disappointed " response to yourselves, I'm not going to call you back and this review is for people who were thinking about buying a car from you so that they won't.

In the midst of all that is going on in the world, it was so refreshing to me that I could bring my Mercedes in for service and receive 5 STAR ⭐️ Treatment from Liz Berrios, the Assistant Service Manager at MB of Cococnut Creek. Bravo to the entire team.

I have been going here since 2018 and never had any issues with them. My advisor is Jim and I highly recommend going to him! He is very respectful and answers any questions or concerns I have. The staff as well is nice and professional with everyone.

Paul Santaria and Brion Fitzgerald are beyond amazing and accommodating in service. Their service and attention to my needs were beyond my expectations!

Friendly atmosphere and nice cars.

I really enjoyed my experience and Alessandra and the rest of the staff was really helpful and nice! They really helped me every step of the way to getting my dream car! Thank you so much for everything!!! 🎊🙏🏽

I highly recommend out service advisor, Phillip Moodie. He cares and he is very experienced and knowledgeable. We had an excellent experience and we thank you Phillip for all your professionalism. MB of Coconut Creek is fortunate to have you. Ask for Phillip!

Kudos to Kevin Alexis, my service advisor. He is extremely knowledgeable and always professional. He makes the experience of bringing my car in as stress free as possible. I have worked with two other service providers but Kevin’s level of customer service goes above and beyond.

Go see Alessandra. Absolutely the best experience buying a car I have ever had. Pandemic and pregnant wife; of course we were taking every precaution and MB/Alessandra of Coconut Creek made this the easiest and safest experience I could have ever imagined. Multiple people came to my house to deliver documents and the car. Always available via text or call. Never once felt rushed or pushed into a decision. The most competitive pricing. The whole team worked with the difficult circumstances that we are all facing today and made the best of it. Could not be happier with the quality of service and of course their product is top of the line. Their customer service rises above their product and that is saying something. Thank you Alessandra and entire team. Truly an amazing group of people and far from the typical car buying experience. Go see Alessandra at Coconut Creek for a great car buying experience. I wasn't even sure there was such a thing until this past week.

Rick is very professional, always smiling and so efficient. The best .

A friend told me not to go here because of poor customer service

I was looped around from the first day I was there . I have never seen or been through an experience like this while purchasing a vehicle . Not pleasant and time waisted.

In our case, the dealership made my wife a promise to make 3 payments for her to close out her existing lease. In no explanation was it stated that even though she paid June, she was not entitled to get that month back and they told her in front of me "You will be getting your June Payment back:" The following week when my wife went back to make a claim she was told "that was not the case" after she signed and closed the deal on a new 2020 GLC Mercedes SUV. Future customers: Be aware of this!! If you paid the current month lease and you have 3 months remaining on your existing lease, you will not get the month you paid back no matter what any sales employee or Manager tells you. This is trickery, dishonestly and sleazy tactic. PLEASE be aware of what you are signing and call Mercedes Benz Financial and talk to them before stepping foot in this dealership and educate yourself on all they have to offer - do not listen to the dealer!! I also suggest turning in car the 1st day of the month to see if your your pre-existing lease payments are eligible to paid off by dealer to get into another Mercedes Benz Lease. Never go at the end of the month to turn in your lease!

As always very professional experience, Paul Santamaria our service rep was on top of things as always. Thank you to the entire team for not taking advantage of CV-19 and short circuiting your high standards.

Excellent service from start to finish. No long waiting and extremely personable staff. I was impressed

There is a reason why you pay more for a Mercedes and the service. You get taken care of and the car always comes back clean. It's the little things.

Very nice People , good services , c

I want to thanks the staff especially liz For the good job for taking care of my van while I was in service thank you very much good job

Always get excellent service and great care when I am there. Liz and Mary take very good care of me in service. I will never go anywhere else. Loyalty goes very far.

Kevin in service and Brian Fitzgerald, GM, were great and helpful with my Sprinter

Very attentive staff and was willing to work within my budget. Always a pleasure going there

EXCELLENT customer service! My experience Sales Consultant Joseph Anzalone was amazing throughout the buying process. He was patient and kind; he even followed up with several calls after the purchase.

Fantastic team. Thank you for getting it done.

Liz Berrios took the place of my usual Service Manager. I can only say that she was OUTSTANDING! She took care of all my issues with courtesy, professionalism and precision.

Rick Brown is my service advisor. He is very professional, explains in detail what service is needed and the estimated cost.

Very professional & courteous customer service; it’s always a pleasure dealing with Mercedes Benz of Coconut Creek.

Our salesman Mark Sawyer was very professional .It was an excellent experience buying our car from him. He had patience and was very friendly. It was great doing business with this dealership.We already recommended our friends to go to MB at Coconut Creek.

Excellent service from the finance department and our sales rep Costa!

Kevin Alexis, I appreciate you going above and beyond, to get my issues resolved. Thank you for greeting me with a friendly face, being so knowledgeable, providing me with statuses along the way. You are the reason for an all 5 review! Initially, I went into the Mercedes Benz dealership on Coconut Creek, the lady that I spoke with, basically pushed me away I left and tried making an appointment with a different company... that company was booked for 1 week. That’s the only reason why I went back to Mercedes on Coconut Creek and this time got Mr. Alexis, who turned things around on how I felt about Mercedes. Again, thanks Kevin, I am now happy and satisfied😊

My cruise control stops the car suddenly when going under a bridge that’s checking sun pass. The brakes go on automatically and your goes from your current speed done to zero in a matter of seconds and you can get reared if you are not sharp enough.

I was advised the repair would take no more than 2 hours, but as it turned out it took the dealership 2 hours and 45 minutes to perform the work. Worse yet, when I got the car back, the engine light on the dashboard was on. Very disappointed,

I always receive super service at Mercedes-Benz of Coconut Creek. Thank you Mike Pagan.

they definently go above and beyond for their customers anyone looking for a car definently go see rashaad excellent service and will take care of every single one of your needs even if its lunch time hell provide lunch!lol-mohmmed idrees

Great buying experience with Rashad. 5 star salesman. Very patient and helpful. And sales manager Locksley Thorpe is a gentleman and a great sales manager. He delivered as promised. Thank you both.

I always leave feeling that the crew has done their best work for my car. My thanks to Paul for his attention to detail and quick responses to my requests.

Service personal was very efficient. from start to finish.

Great service from Liz and the rest of the team there. Was highly satisfied. Will be making this my primary location moving forward. Thanks Liz!!!

I like driving my car but I love my Service Coordinator. Paul is the best. He is a great listener and a man of action. The Mercedes team at Coconut Creek makes the service experience a good one.

Great job by the Sales and Service teams. Very professional and knowledgeable about my vehicle and in helping me in all aspects of my purchase.

Great location! They were able to sort out the issues I had with my car. Very polite and friendly staff. Different experience from the prior location I visited. Thank you MB of Coconut Creek

Always a wonderful experience. The car is in better shape than ever. Everyone so pleasant and helpful. Thank you

Paul was very professional and knowledgeable. Excellent customer service and trustworthy person.

Fast, prompt and courteous! When you are stuck on the side of the road with a flat, need help immediately.

Very friendly service

Fantastic experience where my car was taken care of as it was their own . Service manager is very understanding and pleasant to deal with .thank you Brian !

Quick and easy took care of my problem with no effort. Always enjoy the treatment I receive at this dealership for the last 15 years

Awesome customer service from the entire team, including the service manager!

Professional service and receptive to any questions I have about the car.

Rick Brown is awesome. Answers all questions, timely service.

paul santamaria is a very good service advisor.

PAUL Santamaria is the best advisor I will be in the market for a new MB; I will have it serviced and cared for by Coconut Creek MB. Best service around!

Kevin, my service advisor, is excellent. He exceeds all expectations.

Please direct this response to Cliff the GM, Mary the Service Manager and Sid, my service writer. My 2007 S Class has only 62000 miles on it. I started having major code problems and no one knew how to correct the problem. Sid never gave up. He went way above and beyond. Always professional, over the top polite, even when I was tired of the whole process. I met Mary about 2 years ago, before she was promoted. She gave me Sid. Great selection. Cliff, your dealership has a huge problem to overcome. Before Mary was promoted the Service Mgr was terrible. I know at least 7 Mercedes owners who will never go to your dealership because of him. I will do my best to show them that it has changed, but you need to send MB owners that live within 10 miles of your store an update on the new Service Mgr and maybe a lost leader. After my great experience I know that if they just came in and gave Mary and the Service Department a try they would become loyal customers once again. I was a COO for an Equity Investment firm responsible for a portfolio of over 86 companies with Gross Revenues of $1.1 bil USD yearly. My position was to make sure they were profitable. Business can only excel when service is the companies number one priority, not sales. Service creates and maintains customer loyalty which drives repeat sales. In conclusion, I told Sid I would write to Cliff and Mary about his exemplary attention to detail. Please make sure he knows that this customer gives him 10 stars not 5. Thank you ! With kind regards, Joseph R Polidore Former - President of Fountain, Donzi, Baja and ProLine Boat Manufacturing Former - COO - MCSG Equity Investment firm Present - Financial Manager World Tool

My sales manager Michael Kanen he was amazing friendly very very nice He will make you feel very comfortable I appreciate it so much And I love my car I would definitely go back do business again with Michael as my sales manager And the gentleman In finance his name is Scott Boukzam he’s just so helpful and very knowledgeable he is great Im so thankful that day I buy my car they had to be my lucky day so thanks again I hope see you in a few years

I was there fo rservice with a friend. Wee wanted to go to Target while her car was being serviced, we were told sure, they would provide us with a ride. Time went by and we asked again, again They said sure, However, another 20 mins went by, and we questioned a gentleman again. We were just told, they don't know what happened.Very poor service Mecedes- Benz.

Very well organized, professional and knowledgeable.

During this trying time it was a pleasure to know that after I found and drove my Mercedes, all of the negotiations could be managed from the comfort of my home. Our sales associate - Alessandra was able to efficiently handle the deal with the management team on our behalf and during the pick-up walked us through all of the features of the car - which is absolutely beautiful. This is my first Mercedes after years of BMW and Land Rover and I couldn't be more thrilled with my E450 Convertible.

Fast, prompt and efficient

Fast courteous car washed. I would have loved the associate who drove my car into the service area to have work gloves due to the virus.

I HAD AN AMAZING EXPERIENCE HERE, THANK YOU SO MUCH TO RICK WHO IS THE ONE THAT RECEIVE THE CAR FROM ME,AND THANK YOU TO MY SERVICE ADVISOR SID STEWART, WHO WAS VERY PROFESSIONAL AND TOOK CARE OF EVERYTHING VERY WELL, EVEN THO I WORK IN A DEALERSHIP I WILL BE BUYING A NEW CAR THERE JUST BECAUSE THEY WAY I HAVE BEEN TREATED.. THANK YOU

Great experience overall. This is the third Mercedes dealership I have been to since I moved to Florida 2 1/2 years ago. Quick, easy, and very pleasant. Paul was wonderful in facilitating the completion of the service in a timely manner. Thank you!!

We took our 2019 GLC Coupe in for a dent repair. We were shock to find out it was not covered under the Dent repair policy we purchased when we brought the vehicle. It was stated since the dent was larger than a credit card. It would not be covered. They stated it would be approximately $350.00 to repair. Needless to say the dent was repaired. My fiance was happy that her vehicle was back to normal. I think the sales person selling the warranty should have explained this in the beginning. This way we wouldn't be surprised with the unexpected expense.

I had a tire so low in pressure , that i took my car within 20 minutes of finding out , Rick was aMAZING, he took care of us in a reasonable time , so far every time i have been there my experience it’s been so flawless and they all are very kind

Really great service. I made an appointment and they gave me a loaner car, they were even running a special on the service. My advisor with Sidney and he was wonderful. Highly recommended!

Professional and courteous customer service

Very satisfied with service. Service manager was very accommodating and courteous.

Liz was outstanding excellent customer service. Thank you.

I was fortunate to get salesperson Alan Telakowiec when I called Coconut Creek MB to inquire on purchasing an E class. I also spoke with Loxley Thorpe, a manager, who took the time to listen to the features I was interested in. It took me about two weeks to make a decision but Alan and Loxley were patient and understanding. They did not harass me and I did not get that uneasy feeling I usually get when dealing with a salesperson. After speaking with other sales person within autonation and at independent MB dealers, I came back full circle to Alan and Loxley simply because they were always readily available to answer all questions and addressed all my concerns. From that first phone call, to me being handed the key to my purchase, my experience with Alan and Loxley were as seamless as I had hoped for. Thanks to you both.

Service was handled SUPERBLY by Liz Berrios. This is the third time she has handled a service visit for me and ALL were equally pleasing and professional!! This service professional LIKES WHAT SHE IS DOING and could no doubt handle additional responsibility if called upon. Thanks.. Robert

Very professional people, friendly and pay attention to details all around great experience, thanks Liz😎

Rick was very professional and the service was exceptional

I did the engine oil and filter change on my Mercedes Benz and they did not reset the service notice, I called the person who attended to me {Phillip} and did not call me back, then spoke to the service manager and I told the problem and he answered that if I did not do all the full service they would not reset the service, there is a big difference between what I paid $ 244 to pay $ 1,500

EXCELLENT service and support...The whole process was smooth and they maintained me informed of progress. My service advisor, Rick Brown, was very courteous and took the time to support me and answer all my questions. GREAT DEALERSHIP.

Great customer svc

I service experience was EXCELLENT. Since the Covid-19 pandemic, I do not feel comfortable coming into crowded places unless extremely necessary. When I expressed concern, my service representative Ms. Liz Berrios, arranged to have my vehicle picked up and dropped off from my home which I greatly appreciated. She is very friendly and personable and never seems bothered when I have questions or concerns regarding the servicing of my vehicle. When I received my Mercedes CLA 250 back from the dealer, it was cleaned and the breaks are as good as new! I would definitely recommend Coconut Creek Mercedes to my friends and family.

Poor customer service. Getting my car serviced there used to be very convenient now it has become quite a burden to say the least.

Anne Lopatin / Sales Manager was great to work with and very professional. I highly recommend her and MB of Coconut Creek!

Always no hassle servicing my car here..the staff is a pleasure to deal with and they always get it right the first time.

Great service, my sale guy Rashad went above and beyond for us and took time out to show me all the Technology in my 2020 Benz. Glad to build a relationship with Mercedes. The Chai tea latte maker was the best taste like Starbucks just had to add that in their, thanks Rashad.

The repair was fast but the customer service wasn’t very welcoming. I felt as if I was aggravating the guy assigned to me. He wasn’t listening to my concerns at all and he rushed me out the door. He did however get the car repaired same day but I’d like for the advisors to be a little more polite. I have a bmw and a lexus also and vista’s advisors are very welcoming but JM Lexus service is second to none. Your staff should probably visit them!

Rick is always Efficient and timely. The service is outstanding overall in the service department.

They made the transaction completely smooth and hassle free. Thank you for my new C300.

Great customer service and attention to detail!

My first service appointment proved to be efficient and well done! Love the car wash!

Had yearly service yesterday. All went well. Excellent job.

This is my 3rd lease with MB Coconut Creek. They are great in the sales process and service!

Great knowledgeable

Going in I knew what I wanted and Tod Foster just made the experience seamless ! He was personable and honest. The car is an incredible car so I knew I wanted it, however the experience we received from Tod made the purchase that much better. Highly recommend!

Super

Jim Ganley in the service dept. went above and beyond for me and making sure the car was right.

They don’t communicate and be apparently damaged my vin# while changing my windshield causing a longer delay

I would not recommend having any work done on car except basic maintenance, which I have not done yet but hopefully they can do that competently.

Just bought a new car and everything was terrible. Bad expectations and false information. The brand new broke down on my way home from taking delivery. Stranded on the side of the road. Had to tow it back to the dealership. They wont unwind the deal.

Paul is an excellent service advisor. Very professional.

Overall amazing staff & especially great experience with Natalie & Scott.

Excellent service quick and easy

Very satisfied.

My sales person was Joseph Anzalone, great guy I was very comfortable working with him was not pushy, I was able to work with him and get a great price.

I would like to thank Paul at Mercedes Benz of Coconut Creek for the exceptional service he provided. I was blown away by the service I received because I was so nervous about the fees but Paul helped me saved so much, even went above and beyond with extra services. Thank you so much for the wonderful service. In a time like this when we are financially challenged it’s good to have people, like Paul, helping us to save and not rip us off.

Another great service. Easy and no contact with the cleaning crew very visible.

I called to get a copy of my MSRP. I was told by Joe in the finance that he did not know what a MSRP was. I was surprised and explained what it was and why I needed it. He spoke over me and was completely condescending. My request was a simple one and could of easily been taken care of, instead I had to ask to hold for a supervisor, and Joe hung up on me. When I called back he told me that I must be having a bad day. I let him know his customer service was dreadful. I waited on hold till I couldn't anymore and haven't got a call back from the finance director Scott as of yet. Still need my MSRP. Later in the day: I'm literally in tears. I called back because I did not receive a call back. Requested the MSRP again and was confronted and insulted. I have never been so disrespected and misunderstood. I have always had the best experiences at Mercedes-Benz of Coconut Creek by Rick and all the employees there until today. When connected to Scott the finance director he claimed he called me back which was just not so. He was unwilling to help me and would not even give me a chance to answer his questions. He told me he was going to hang up on me without helping me with a resolution. I could not believe this was the treatment I was getting. I called back to see if there was someone who could help me and let them know how I was treated today, only to be transferred to Scott, which at that point was aware that I wanted to speak to his supervisor and finally said he would help me with my simple request of getting a copy of my MSRP which I still have not received.

They ended my lease months early and started a new lease with a 2020 demo car with low mileage. A very fair price for the quality of the product and the service behind it. Professional and caring people who valued my business in a very unstable economic time.

I follow the Service Manager for over 10 years, Great person and she get the best out of her team. She have always resolved any problem that I ever had. I have used this Dealership for over 10 years I Enjoy every area of the Dealership I have over 16 years working with the Service Team Hat off to Lizzette for covering (Drop off, Vehicle on standby, and updates during the process of vehicle in the shop.

Anne was amazing and so helpful. I walked in knowing what I wanted and walked out with that exact car and a great deal within a few hours. Highly recommend this location!

Kevin Alexis really helps customers and take care of my vehicle in order to keep us safe and reach the best performance.

The Assistant Service Manager Sidney, provided excellent customer service from beginning till end. He was attentive and provided us with sound advice for our vehicle.

Great experience dealing with Alan the AMG specialist from sales at Coconut Creek MB. Love my new car. Will be back for more ☺️

I had a service completed on my 2018 E300. My Service Advisor Paul was beyond helpful as he brought a few things to my attention that needed to be done. As always the Service Team was awesome!!

I purchased my first Mercedes from Coconut Creek nearly one year ago. What a great experience it was, I made the trip looking at a different car and left with a much better fit for myself. I have to thank Fabrizia in sales for this assistance. Recently I brought my car back in for some routine servicing and worked with Rick in service. Another great and enjoyable process. This location has been friendly, helpful, and a joy to work with. Thank you Coconut Creek!

Liz Berrios in service has been extraordinary and exceptional! Very pleased with the service. Liz routinely goes above and beyond to cater to my needs. Recently, she even filed a claim on my behalf with a 3rd party vendor for a tire hazard policy.

Kevin is excellent service adviser. We love him. He is Courteous, very efficient, knowledgeable and makes bringing my car in a pleasurable experience.

Buying from Ana at AutoNation was a repeatable experience. We found her to be extremely knowledgeable, personable, professional and a pleasure to deal with. If you are shopping for a Mercedes, we highly recommend her.

Level of comfort through the whole process you?d expect with owning a Mercedes

Viewed coconut Creek new car inventory online & found the vehicle in stock that matched my preferences. Xavier reached out, explaining that Mercedes-Benz of Coconut Creek has no new inventory nor any future allocations besides customer ordering. This should have been specified online before hand. Miss leading customers to obtain a lead is atrocious business practices! Then The Mercedes Benz coconut creek Internet sales manager reach out. Addressing me via email by an entirely different name with no close variation, mind you. Trying to offer me a used in-stock vehicle! I will not make the same mistake twice! In 2015, I found a brand new S class coupe on their online inventory! When I got there For test drive it was no longer available! So I was forced into another 2015 S class coupe. Which I did buy and returned it the very next day! It wasn’t what I actually wanted and felt forced into it by coconut creek. As I waited three hours in there showroom because apparently returning a car has never happened prior! I was the first! Miraculously, the Initial S Class coupe That I originally wanted with the Matte paint was available. of course I took it!!

Only take your car here if you want to get it back in worse condition. Brought my 2019 c63 here for a brake service to replace the pads and rotors, except when I got my car back they messed up and chipped all my brake calipers. Not only did they damage my car but now they don’t want to accept fault and replace or repair them. Sad excuse of a dealership/service center, avoid this place at all costs!!

My experience at coconut creek Mercedes was and always been fantastic. I own 2 Mercedes, 2013 Sl63 and 2014 cls550. This is my fourth SL. As I?ve always enjoyed my SL?s, this will be my last Mercedes. I had a strut replaced. Not a cheap repair. I?ve had struts replaced on every SL I?ve had. Airmatic struts. After some research I?ve found that Mercedes has known for years this has been a problem. Instead of redesigning or re-engineering Mercedes has chosen to just keep what they have. Undoubtedly it?s a money maker. Getting a fifth SL would not sit well with me, knowing what I know. After 15 years I?ll be shopping for a Porsche or BMW. Thank you to Mercedes as I really enjoyed my cars. Integrity to me is of the upmost importance. Scott D

I’m not one to be writing reviews but I must say Sidney is one of the top at customer service. I’ve been lucky enough to have him as a rep a few times. He’s knowledgeable, take time to listen and explain and extremely courteous, true definition of great customer service! Mercedes of coconut creek is very lucky to have you Sidney!

Easy to work deal with and professional!

Great customer service and overall experience in a timely manner

Everything is excellent in Autonation MB Coconut Creek. Starting from their customer service team, and the facility *****

Fantastic service, my service specialist Paul, treated me with dignity, respect and honesty. Treated me as a valuable client. Thanks Paul.

Coconut Creek Mercedes-Benz has once again shown perfect customer service, from disinfecting the loaner car, to taking care of my car within the expected time frame. Rick, my service manager, was, as usual, super-efficient and super-helpful! And the young lady who processed the loaner for me was super-friendly and super-efficient also! Thanks Rick and Coconut Creek Mercedes Staff! Keep up the good work!

Satisfied with service advisor. He checked and fulfilled what I wanted done. High five Kevin Alexis.

I maintain the quality level of service at MB in Coconut Creek remains unmatched as is ever so obvious my service adviser Liz Berrios's work ethics and her interation with the mechanics. I'm so very, very satisfied. I needed parts this time around. Two day turn around. They gave her back to me fixed, spotless as if nothing was ever wrong. I will always be a MB Coconut Creek repeat offender. I am that pleased with it "All." Mary H.

Salesperson are tremendously helpful and ready to give the right advice

My service writer Brad went above and beyond helping out with my car?s problems. Thank You Brad.

Jeff the "Finance Manager"cost this dealer a deal, and a lifetime customer. His demeanor from the moment he sat down to his condescending antics before I got up and walked away is totally unacceptable! My first impression was him sitting down and when my wife asked our sales person to highlight something for her, our sales guy told Jeff to excuse him as he reached for a highlighter that was in the drawer in front of him and Jeff threw a fit in front of us. We experienced subpar customer service from Jeff, no transparency, and zero attention to detail as far as what we initialed and they agreed to which were VERY REASONABLE TERMS. Not to mentioned that he bait and switched the deal and was very supercilious when I brought up the fact that he did. I had no choice but to get up and walk away and when I did my Wife witnessed him throw up his hands and throw the deal paper. You would expect someone in his position to keep their composure and he did nothing close to that which left me speechless considering the fact that we were going to spend over $800 a month on our lease. I have no choice but to reach out to the MB USA Corporate Office as well as Autonation's Corporate office. I HIGHLY RECOMMEND YOU STAY AWAY FROM THIS DEALER! If you still want to give them a shot, I'd recommend you don't let Jeff do your finance and give Joe Anzalone a shot as your sales guy. He was second to none doing his part and was unfortunately caught in the middle of all of this.

Mr. Moodie went above and beyond. He answered all my questions and educated me on the importance of getting an alignment done. He is surely a great addition to Mercedes Benz of Coconut Creek team. I always have the best service there overall.

Everything was handled in a first class manner . Loaner in great condition my car was cleaned before I picked it up. Service was very professional

Great Customer Service! My Service Representative Mr. Rick Brown is the BEST in the business. Each time I visit the dealership Mr. Brown demonstrates nothing but the best when it comes to serving my car and making sure that I’m completely satisfied when I pick up my Benz. Mr. Brown highly represents Mercedes Benz and will continue to earn my business as well as a Great Reputation of Coconut Creek Mercedes Benz Dealership. Please take the time to share this information with Mr. Brown also. Thank you Sexton Spencer Pamela Spencer

Great service as usual! Thanks

Thanks to Rick Brown my experience it was incredible and smooth!!! Thanks Rick

Paul was my service advisor very informative listen to my complaints and help me find a problem with my car I was very please that only with him but also with the mechanic or should I say the technical technician. Very professional group of guys thank you so much

There Service is excellent, they listen to your needs. I just love my service advisor Mr. Rick Brown, he makes recommendation to things I need to my car before I can tell him what I want or need.

Overall the experience was ok. We were not happy with the lie or lack of communication between the salesman and the finance person. We were there on a Friday evening. After determining what we wanted the salesman advised us the car was coming from the Pompano dealership and it should be about an hour it was 7 pm at that time. We waited for an hour for the finance folks to do what they needed to do. Everyone was nice offering us beverages but the wait was getting too long. After a while I asked when the car was arriving so I could take a look and test drive it. The salesman told us to go meet with finance to sign all the paperwork while the car was being detailed. While meeting with the finance guy he asked did I like the vehicle. I advised him we didn't see the vehicle yet we were waiting for it to be detailed. The finance guy then informed us the car was not there and won't be until the next morning. At this point we' asked for the salesman who told us otherwise. He comes to finance and tells the finance guy the manager told him the car was coming tonight. Now they are having a conversation about it. Clearly there was a lack of communication or someone was lying. My husband was upset at this point because we wasted time sitting there when they could have told us come back tomorrow morning to complete the paperwork and pick up the vehicle. Needless to say I love my car but I rated the dealership 3 stars because of the inconvenience of having to come back the next day and lying to us that the car was arriving that evening. They should have told us earlier instead of wasting our time.

The service advisor Phillip moody took very good care of me. Got me in and out real fast. They needed to replace a rear tail light lens. Which I thought like most cars it’s just the lens. It’s the whole housing. Kudos

Service Representative was excellent and provided efficient service.

Our 2012 ML BlueTec has been somewhat of a problem child. But I can't say enough good about Mercedes of Coconut Creek in their efforts to repair our vehicle and keep us as a Mercedes satisfied customer. Kevin (our service tech) and Mary (the service manager) have done exemplary work in both repair and cost control and both are a credit to the AutoNation brand. And it is because of their efforts that we will continue to buy or lease the Mercedes products.

Rick Brown was amazing in helping Us with our vehicles

I picked up a 2013 S550 from Coconut Creek Mercedes, overall it was an OK experience. It took 2.5 hours to complete the process, which in my mind was too long, especially since I had a 700 mile journey home and was there as soon as it opened. The sales person was friendly and knowledgeable and the finance person found me a lower rate than I walked in with so thanks for that. I'm happy with the vehicle so far. On the other side of the ledger, I have to say, on closer inspection, it was far from clean inside. There were numerous coffee stains, sticky gooey stuff etc on carpets and down both sides of the center console/ seats. So these items detract from the overall experience and hence 4 stars.

John C is professional and patient. I went back to him BC I was in the market back in July 2019 but life happens and we couldn’t follow thru. John followed up every once in a while which was great BC we didn’t feel harassed like other car salesmen do. Months later we went just to revisit the models, and asked for John. Three to four test drives later, application processed 5 min alter, I was off to signing my lease. Very happy with my SUV! Thank you John!!!

Buying an auto from this dealership was a pleasure, and our salesman, Alan, was terrific.

Why do you provide loaner cars to d-bags who speed, cut in & out of traffic and drive like a maniac? GLA250, 3/11/20, Powerline in Pompano, 5p. FL Lic. CKN W41

This Coconut Creek location is the complete package for sales and service. I would recommend to anyone. A+++

They are very Proffesional and prompt

Took my car in for service, from service advise to costumer service was treated with respect and courtesy ,and my car was service to my satisfaction, have no complain i left very happy.

This Coconut Creek location is the complete package for sales and service. I would recommend to anyone. A

Lisa got excellent care of my needs, my vehicle needed a B5 70,000 miles service. It was done quickly and in good way, no complain at all. She went ahead and covered all my needs

Another one star for this dealerships service dept...I guess I don't learn my lesson...brought my brand new Mercedes C 300 in after 4 months of owning it with a entry/exit seat issue...the first time it was "fixed/corrected" it stopped working after one day. The second time I brought it in... it didn't work by the time I got home. Both times I was told it was program glitch and the issue had been resolved. I guess paying over $40k for a car doesn't really entitle you to all the perks it has to offer. I'm still waiting to hear from the service manager Brian.

I had a wonderful experience getting my car serviced at Mercedes-Benz of Coconut Creek. Paul Santamaria oversaw the process and did a wonderful job! Quick service, Paul is polite and pleasant, everything was top notch! Highly recommend!

They have impeccable service.

My advisor was very customer friendly. He suggested a service for me and I appreciated that.

Another one star for this Coconut Creek dealerships service dept...I brought my brand new Mercedes C 300 in after 4 months of owning it with a entry/exit seat issue...the first time it was "fixed/corrected" it stopped working after one day. The second time I brought it in... it didn't work by the time I got home. Both times I was told it was program glitch and the issue had been resolved. I guess paying over $40k for a car doesn't really entitle you to all the perks it has to offer. I'm still waiting to hear from the service manager Brian since I haven't heard back from my service rep.

I had a nail in my tire and the dealership took it right away plugged it in last my car. Excellent service in a very timely fashion

As always the service was done without disrupting my busy schedule. Besides having a reliable Automobile this is the most important thing for me.

The service advisor, Rick Brown, was super!

I was kept waiting for hours even though the paperwork had been completed. I had a scheduled appointment and they did not have the car ready . Terrible service. Not going back. And they forgot to supply the car with the owner?s manual which despite request I still have not received. Total BS.

Everything was handled perfectly by the Dealership. From showing me the vehicle and answering my questions, to preparing the transaction documents and delivering the vehicle, the Dealership exceeded my expectations in every respect.

Everything was satisfactory. Everyone was polite and efficient

There was a factory recall on my vehicle and when I took it in for that some additional concerns was handled under my manufacturer’s warranty . This was a difficult time for my family as we had dealt with a loss . My service advisor Sid Stewart was kind , courteous and even went above to accommodate my schedule . They were punctual and efficient . My loaner car was very enticing for an upgrade. This was one of the best customer service experiences I’ve had.

I've had three Certified Pre-Owned (CPO) Mercedes vehicles. The most recent purchase was from Mercedes Coconut Creek. Mercedes Corporate provides guidelines, procedures and standards for dealerships to follow in order to provide a world class customer buying experience in keeping with their luxury brand. Unlike my two previous CPO vehicle purchases from other dealerships, Mercedes of Coconut Creek has been challenged with keeping a qualified CPO manager on staff. As a result, my experience was no better than a used car purchase from any budget car dealership. There were a number of procedures and customer deliverables that were overlooked or forgotten in my purchase. I had to point them out in order to get things corrected according to corporate CPO standards. I would suggest senior management conduct an audit of their CPO process to identify and correct the problems that keep them from being in compliance with Corporate directives and distinguish themselves as the luxury brand that they are. It's been 6 weeks since my purchase and I'm still waiting for the dealership to close the open actions from the sale. On a good note, I've always had a great service experience at Coconut Creek.

The associate, Mr James was helpful. Appreciate his services his assistance and professionalism.

I recently bought a used Audi with the assistance of Alan Telakowiec. He was very attentive to detail and knowledgeable about the product. The after sales administrative process was much less pleasant. Several times I was asked to pay additional fees related to oversights and administrative errors. I refused to pay them and have been treated with courtesy and respect. Overall, my experience was acceptable but it just wasn’t a big wow! I’d recommend Alan to anyone.

The service provided is far beyond average. The care for your car as well as your concerns are highly addressed. The professionalism speaks for itself.

GREAT SERVICE. APPOINTMENT WAS ON TIME AND LOANER CAR WAS READY. GOOD QUALITY SERVICE!!!

They detailed my car nicely! The gentleman that took care of me was very polite.

Every time that i need to service ine of my cars or if i had any problems I always go to Coconut creek dealer. My service advisor Rick Brown is the best, he answers all of my questions, he is so helpful and so professional.

I have over 10 driving going to many Mercedes Benz facilities I find the Coconut Creek Facility meets all the requirements that get the job done right. The Staff listens with a smile that will make you come back over and over again. Hats off to a well maintained team of people. I have always bring a smiile and I left with a smile.? ps BIG THANK to service Liz

First of all, Ryan Fresquez, very polite, friendly, you need more advisors like him.

It?s always awesome when I bring my car in for service. Rick and Mary are phenomenal! I enjoy the friendly service and my questions are always answered.

I have been going to MBCC for years! When it was time for me to purchase a new car, the sales persons went out of their way to make sure I could afford my new car! The service people are always smiling, respectful, pleasant and professional. My service manager always addresses me by name! The service is always excellent - competence and consideration for my personal comfort. I couldn't be more pleased!

I am a new customer (just moved). Treated wonderfully

Every thing was good until I got the car home. I ask every time I go in to have my tire pressure put 1lb above the standard so the tire pressure light will not come on right away. They don't listen or won't do what I ask, as soon as I got home the tire pressure light came on again and won't go off, I am tired of waiting hours on end just for them to tell me it is fixed and then I get home and it is still the same as when I brought the car in.

always there for me when I need them. Kevin always looks out for me and makes sure my car is perfect!

Easy and fast services, people very funny, location close Frot my home

A real pleasure working with our salesman Mark. Appreciated the full inventory.

I made an advance appointment for my 10K Service (which I bought when I purchased the car and was very expensive). I was promised a Loaner car when making the appointment. When I got to the dealership for my appointment; I was told there were no Loaner cars available. This is not the way to do business. Very disappointed. Would not recommend anybody.

I made an advance appointment for my 10K Service (which I bought when I purchased the car and was very expensive). I was promised a Loaner car when making the appointment. When I got to the dealership for my appointment; I was told there were no Loaner cars available. This is not the way to do business. Very disappointed. Would not recommend anybody.

My service adviser Paul Santamaria is professional and always gets my car done on time. Waiting room is comfortable and staff are all very friendly.

The service..... the service.... the service. ... The people. I worked with Liz Berrios. She is truly exceptional. Cares, Cares, and solves your problems and give you answers. Second to None.

This is my second vehicle purchase from Mercedes-Benz of Coconut Creek and the staff is wonderful and this was also second transaction Elizabeth Hernandez, Internet Sales Manager who is delightful to work with. Everyone else was super as well.

My car had a type B service and all went well. My Advisor Jim was very helpful and kept me informed of the cars status every step of the way.

We called on 1/13 to make an appointment to bring our car in for 2 repairs. We provided a part number for one of the repairs when we made the appointment...so they could have the part on hand when we delivered it. We dropped the car off on 1/15, but it was not diagnosed until 1/23 and we were not called until 1/27 to ask us if we wanted the work done. Since we were leaving town in a couple days (which we had told them when we dropped it off) the work could not be completed in time and we had to pick up our car without the repair being done. Why have an appointment if you will not start the work until 2 weeks later? The service department did not meet my expectations, and I will not be back.

Customer service: very good experience, Repairs: Very good, Facilities: Loud music, very disturbing, complete "unnecessary".

It was a very enjoyable experience! I had a car service and Advisor was Bradley Hatfield. He’s especially attentive, courteous, and walked extra miles to keep me updated on the progress of whole service. He even go to garage to get my car back to cut the waiting time shorter, and I was very impressed for this level of service he provided, especially in South Florida. I shared my experience with my family and friends and they are impressed as well. ( It seems the front young fellows are also nicer than before!) Thank you, Bradley, you made my day.

Excellent service excellent care. Sidney was very helpful in expediting the process and got everything done and taken care of.

As usual, my Service experience @ Mercedes Benz of Coconut Creek was terrific from start to finish. Kevin (my service adviser) took such Great care of us making sure that everything was done correctly. I would definitely recommend this dealership... especially Kevin!!!

Good experience. Sales Rep very helpful and knowledgeable. Service Rep very nice as well. GOOD OVERALL

Just purchased new AMG from MB of Cocoanut Creek. Salesman, Michael Kanen, was fantastic. Helpful, throughly knew the car inside and out. Whole purchase process went smoothly.

It starts with Paul Santamaria, my service advisor, who just makes the overall process so easy and stress free that I think if Paul were not there my next car would not be a Mercedes.

The staff is super friendly and everyone takes a genuine interest in providing excellent service to you. Whether they directly or indirectly assist you can see their genuine willingness to help and overall care for you as a person and not only a sale. In my process of buying a new car I was assisted by Patrick Gordon and Locksley Thorpe who both were thorough in their assistance and ensured I was extremely satisfied with my purchase. I would highly recommend both these gentlemen to assist anyone in their sales process and overall the dealership on a whole.

Deliver the premium car experience the many of your customers expect from a high end car dealership.

Always helpful and professional.

Great service service manager Rick is top notch and also had loaner car waiting for me!

I feel like the mechanic did a decent job on the basic repairs of my Smart Car, brakes, new tires, alignment, wipers etc...but he couldn’t pinpoint the broken pieces of roof parts that my father found (which by the way is not a smart car specialist). The female service advisor, Liz and the female service director are both very rude and condescending. I know my car, I know what’s wrong with it but instead of being helpful they just matter of factly state there’s nothing we can do about it. I took the vehicle elsewhere and they were able to pinpoint the issue immediately and in turn, found a great Service Advisor and the right place to get my car repaired. I will not return to Coconut Creek Mercedes/Smart. I’ve been so spoiled with the wonderful service advisors from Schumacher Mercedes/Smart in Scottsdale AZ and also Park Place Mercedes/Smart in Dallas TX. Coconut Creek, you should learn customer service from these two dealerships.

good buying experience. no issues with anything. thank you

I feel like the mechanic did a decent job on the basic repairs of my Smart Car, brakes, new tires, alignment, wipers etc...but he couldn?t pinpoint the broken pieces of roof parts that my father found (which by the way is not a smart car specialist). The female service advisor, Liz and the female service director are both very rude and condescending. I know my car, I know what?s wrong with it but instead of being helpful they just matter of factly state there?s nothing we can do about it. I took the vehicle elsewhere and they were able to pinpoint the issue immediately and in turn, found a great Service Advisor and the right place to get my car repaired. I will not return to Coconut Creek Mercedes/Smart. I?ve been so spoiled with the wonderful service advisors from Schumacher Mercedes/Smart in Scottsdale AZ and also Park Place Mercedes/Smart in Dallas TX. Coconut Creek, you should learn customer service from these two dealerships. If I had only read the reviews, I would?ve never taken my vehicle to an Autonation...

I was very satisfied with the service I received from the dealership. They were willing to work without pressure, to make my purchase experience acceptable. They helped me through my terms.

Great dealership Kevin Alexis my service advisor was helpful friendly and knowledgeable. Very satisfied

Mark Sawyer, was courteous, knowledgable, professional and provided wonderful service. It would be a pleasure to deal with him again.

Went there to trade in my previous Mercedes. Xavier Cordero and Richard Williams assisted me through the whole process. They gave me a great price but more importantly their willingness to help me did the right vehicle and their knowledge on the products. I was in and out in maybe 2.5 hours. Additionally, Kevin Alexis has been my service advisor for a while and he’s professionalism and energy are always a treat. James assisted with a detailed explanation of all the car features and benefits. The whole team was great!

John and Jeff are amazing. They took the time to help while I was trying to decide on what car I wanted.

Jim our service manager is always amazing. We really appreciate his customer service and he makes us feel he is looking out for our best interests.

Worst experience I have ever had with a service department and corporation. First , they made assumptions and than followed up with lies. Brand new car wanting me to pay 4K in repairs and than lied on their service management system so corporate would believe it . They assumed thAt my 16 year old daughter put oil in the coolant . She cried that she didn?t do anything wrong but of course Mary and her service team decided to lie And never followed through with a professional evaluation . They never gave me a car to use so i had to get a rental car . Treated me like I murdered someone . I even had another car on hold to buy for my other daughter which is now off. I took it to a third party company in which they found a oil cool part defective . Now it?s in another dealer hands and my attorney teams so we will find out soon !!! I hope Mercedes and auto nation are happy loosing a customer who had bought 4 Mercedes !!!

Form the moment I arrived for the service on my car, I was impressed with the level of service. I can't say enough about all of the staff there who came together to make getting my car fixed an enjoyable experience.

Good service and caring people

Knowledgeable sales team. Willing to spend time with me to discover my wants and needs.

My experience in buying a new car was surprisingly enjoyable. I dealt with Natalie Furno who is very knowledgeable about her product, and guided me through the process effortlessly. She went out of her way to meet my needs and is a very pleasant lady.She didn't pressurize me at all, would certainly would recommend her and the dealership to anyone interested in buying a car, used or mew.

Very convenient locatIon and my service appointment didn’t take all day. Thank you Sid!

Service personal were not helpful. Had to call MB USA to get satisfaction.

Best Service Ever! Thank you all at Mercedes-Benz of Coconut Creek

Great service at Mercedes Benz st coconut Creek. Everyone is so kind and helpful it is always a pleasure to go there and have my care service. Awesome place to buy your car.

Yes and service department Ms Liz is the best. Great customer service thank you.

I am extremely happy with the service Richard W provided. Online sales transactions can sometimes be frustrating, but he made the process quick and easy!

I had an excellent experience with Mark Sawyer as our sales man. He was not only knowledgeable but very patient as I was making decision on such a large purchase. I highly recommend seeing Mark as well as Locksley. You will be so happy

always a good experience. Liz is an excellent advisor

My experience with Mercedes_Benz of Coconut Creek was excellent and by far my best car buying experience. Duane, my sales person was professional, knowledgeable and patient with me. I would recommend everyone to go and see Duane he is the Best!!!

Great experience. Thank you very much. Have a great day.

Generally finance staff and sales staff not very coherent but at least their customer service via managers to correct initial flaws in service was good and allowed me to remain in the sale. Needs bit more coherence between sales, finance teams and management to properly address client offers ,needs and the approval process but overall process eventually good.

Leased a new GLE350 Love the car. The Mercedes dealer was great. My sales rep Anne was a pleasure to deal with..

Highly recommended service at this dealer, the responsiveness has been sensational

Very professional staff was terrific

Great experience at this dealership!!! 😄 I would definitely recommend it to anyone who expect friendly and knowledgeable staff!! My SUV purchase was a breeze, and yes visit this place and you won’t regret it.

Great experience at this dealership!!! ? I would definitely recommend it to anyone who expect friendly and knowledgeable staff!! My SUV purchase was a breeze, and yes visit this place and you won?t regret it.

My husband and I have been buying Mercedes for over 30 years from Palm Beach dealer so decided to buy with this dealership instead and turn out great. I told our son who is a Iraq war veteran to go there to purchase a vehicle instead of the Palm Beach dealer he did but unfortunately could not keep the vehicle because of financial issues. He purchase extra coverage on the vehicle and suppose to get his money back but for the last 5 months been dealing with finance manager Scott Boukzam giving him the run around on giving him the money back they owe him. I have called and left a message and not getting any answer from the one we purchased our vehicle from Loxley Thorpe . When you mistreat a war veteran and especially our son the way they have we will not be purchasing another vehicle at this dealership again.

The employees in the service department are always very professional and efficient.

Service advisor was very courteous and helpful. From the front door until my service was completed, everyone was terrific. Highly recommend.

Mercedes Benz of Coconut Creek personnel are courteous and professional in my interaction with them. My service advisor Rick is so professionally helpful. I love the way they attend to my vehicle. Keep up the good work!

My sales person Mr. Constantino was knowledgeable, patient with my questions and very professional.

Liz Berrios was amazing! She took very good care of me. She answered all of my questions and made sure that my car was taken very good care of. First class service! Thanks again Liz!

Convenient, Professional, They like to sell cars

I've come to expect exceptional service from MB of Coconut creek because that's the kind of help I always receive from my Service advisor Liz .Burrios and the staff. She always asks and LISTENS to my complaints before making suggestions, recommendation or taking actions. Her eloquence in relaying information is surpassed only by her knowledge of the task at hand. I've been vey lucky to have found her.

Thank you Liz Berrios for your assistance facilitating a comfortable service process.

Clean up the service issues. Ron Fitzgerald is not very good as the service manager. Has issues with the truth

great service all around. very helpful and courteous. explained everything and also helped with returning my old car and finding the perfect new car

Customer service the best Cell phone users annoying

Made appt for recall--was told part ordered--appointment confirmed-- part not at dealership hence--a wasted trip!! Why was appt confirmed if part not n??

I tried both the sales team and the service team , both have an excellent experience with dealing with customers, I recommend this branch to all Mercedes customers

There sales team is very cordial, profesional and well inform. Great attitude from the beginning to the end. And the cars, plenty to chose from.

I received excellent service! James was awesome he handled everything so I did not have to wait. He kept me informed about the issues with my car.

The battery had gone bad on my car. I was able to drive the car over to the dealer. They squeezed me in there schedule and had the battery changed out in 60min. Even though had no avail. Time in there schedule that day. Service advisor Bradley was outstanding.

Very accommodating, very professional, as always I have been a costumer for 5 years

I am thrilled with my new car. Anne was a fabulous salesperson.

I went in for a service A couple of days ago beyond worried about my vehicle due to a light appearing on my dash after they found out what the issue was Robert assisted me by explaining what exactly happened to my car and broke down everything for me I give him 5 stars His customer service was excellent I highly recommend this place

Rick provides exceptional service, he listens and goes over and beyond his professional ability to ensure perfection :)

The service department is great. Nothing like Mercedes customer service!

I am a returning customer. Great customer service. Sales person was very knowledgeable and listen to what I wanted in my new vehicle

I have used this Dealership for over 10 years I Enjoy every area of the Dealership I have over 16 years working with the service team Hat off to Lizzette for covering (Drop off, Vehicle on standby, and updates during the process of vehicle in the shop.

My experience at Mercedes-Benz of Coconut Creek was epic..I went to service a car there and Natalie Furno talked me into getting a car of my own,her service was excellent and she was very patient ,i love my 2020 GLC its ?my overall experience was wonderful.. thank you @ Mercedes-Benz you have a loyal customer..

Paul was excellent! Great Customer Service! Will definitely go back to MB Coconut Creek to service my car.

They were absolutely wonderful! Whole experience went very smoothly.

Great customer service and awesome staff!

Great customer service!!!! Thanks Rashad!!!

Great dealership at Mercedes of Coconut Creek. No games and honest salesman/managers.

Good Service and good communication when they worked on our car.

Rashad was great. I was not too happy with the finance dept once I accepted to purchase the vehicle. Some issues with the vehicle I was told was going to get fix and never did get fix.

They didn’t make it convenient for me at all when it was for me to pick up my car. The car was not properly cleaned, they left the plastic and the sticker trash in my glove compartment(unacceptable).

I had an absolute great experience, great service, great price.

My service writer Kevin Is one of the best Took his time and told me what needed to be done to keep my Car running smoothly.

Excellent service !!!!!!! Paul Santamaria is the best! . He is professional, honest and always resolved any problem that I ever had with my car. I’m always pleased.

Tech I made appointnMent with was out for the day. A substitute was not appointed. Manager was not available. I found my own substitute who was willing to help me out. Very poor administration.

Worst customer service. Lies upon lies. Misdiagnosed problems. Constant returns. Painfully slow service. They call it “quality work” I call it you keep ordering the wrong part and say the wrong part came in the box. Lie cheat and steal. Managers all suck. They are always in meetings. Don’t buy or better yet bring anything for service there.

The worse customer service ever. Took my car in for repair they kept it for over 5 weeks runs worse then when I took it in! Buyers beware if warranty runs out you are screwed. They allow you to leave unhappy and paying thousands of dollars. Wouldn't even pick up my rental fee! DO NOT USE THIS LOCATION!!! UNPROFESSIONAL!!!!!!!

Robert Fitzgerald was very professional and down to earth. Robert explained two issues I have with my car for which I am very appreciative

Jim Ganley is the best! Highly recommended for any service needed!

Just got service yesterday. James was my service person, he is very professional to help out. Thanks James.

This is my favorite Mercedes-Benz dealer, I bought car from this dealer. From salesman to customer service person are very professional. I really recommend this dealer.

NO PRESSURE!!!! Jeff Borak and Alessandra Ruospo were easy to work with and both were very knowledgeable about the features of the car. I drove out with all tech features functioning. Love my new car! Thanks.

Excellent My service rep Paul Santamaria makes the experience of visiting the dealership incredible. He?s professional, honest and takes care of all the car needs. He?s the reason I continue to do business at the coconut creek location.

They were great!!!! Jim was amazing and provided me with the best customer service.

Thank you Tod Foster for helping me get the car of my dreams! Overall my experience with Mercedes Benz of Coconut Creek was amazing!!

Jim Ganley in Coconut Creek always helps me in the service dept. and he sees to my car services. I'm always pleased.

Very good customer service

It was my first time servicing my Mercedes at this dealership and I ended up paying less then what they quoted me on the phone! Which never happens haha! Amazing service A+

great customer service. Paul was great

Customer Service was awesome, Joshua was my dealer and he did a excellent job getting me into my dream car.

Excellent !!!Paul my Service manger always makes it easy when ever I have a appointment for service.

My service was for an air-bag recall. Mercedes of Pompano is closer to where I live and had the part. They called to set an appointment, but I declined as I prefer Coconut Creek. I called Coconut Creek and they had to order the part. They notified me around 9:00 AM of its arrival and we scheduled an appointment for 12:30 same day. I arrived a few minutes early. It took about ten minutes to get the attention of the outdoor service team. They checked their appointment schedule and I wasn't listed. The paper list is printed out at 7:00 AM and I made the appointment two hours later. I then had to wait to see a service advisor to get the car checked in. He printed out a number of pages required in the service process. Overall, it took over 30 minutes to drop the car off for a recall. You should deploy a technology solution to streamline the whole process, reduce the number of people engaged, eliminate most of the hardcopy paperwork and to save time (yours and mine) as well as operating costs. AutoNation shows as a customer of Cox Automotive's Xtime software (xtime.com). You should consider using their Engage solution since it has all the automated features, apps and devices needed to fix the problem.

The place is a disaster without Mike Rispoli. It was a pleasure to go there when he was there. Now Brion could care less about pleasing his customers.

My service agent was excellent! We were in and out as promised. I?m very satisfied with my service!

couldn't get into car, they came to my home and voila all is well. thanks so much

GOOD FAST SERVICE. SERVISOR JIM GANLEY QUOTED PRICEAND WAS RIGHT ON.

Kevin was very helpful, accommdating and professional

The salesman was very responsive during the purchase but when a problem arose that he promised to address, he did not answer calls or texts. I called the sales manager many times and eventually called the general manager to find out the sales manager had left the company. The general manager did address the issue, not as the salesman promised, but we came to a compromise. The service department is fine and when dealing with finance, they were terrific. I would recommend this dealer with caution.

stop harassing me to filled out surveys. The service is overpriced and routinely the problem is not resolved.

Very fantastic customer service. Nice and friendly

Our new car was exactly as we expected, thanks to Locksley, always good. After the purchase Rachad stayed with us 2 hours to explain everything about our new car, it was 9pm ... What a service!!!

Cien 💯 súper atención y calidad sin duda una gran agencia y un gran colectivo que responden por el nombre de Mercedes Benz súper encantada yy complacida en cada visita

Anne was great!! She wasn't pushy n made the whole process easier. Best experience with a salesperson.

the customer service was great, but i point out a problem with the gas light keep flashing, even when the gas tank is full. and they didn't check it out and when i ask about it they said it was not a part of the recalls that i went in for, so i was disappointed and expected better customer service care.

Excellent service! Great and helpful staff!

Very thorough. Explained how everything works especially since I am not used to all the new perks in the car. Checked in with me after a few days to see how everything was going.

Everyone should visit Mercedes-Benz of Coconut Creek, they are so friendly and warm especially David who made my buying experience great. Thanks David my car drives like a dream.

I follow the Service Manager for over 10 years, Great person and she get the best out of her team. She have always resolved any problem that I ever had

Excellent Service from Rashad Abushanab! Perfect car !

Great customer service, very professional 👍👏

Paul santamaria make you feel comfortable and answer all my questions .::

Thankfully after receiving recall notice three years ago!! Finally replaced.

Exceptional Customer Service. I had the best sales agent ever. He’s passionate on what he does. Rashad made sure i understood every step of the way and found me my dream car . I went to a previous dealership before I went to Rashad and I must say what a difference I felt! Thank you so much Rashad for helping me elevate and getting me the car i want and need .

Joshua my Sale rep was outstanding. Everyone that help me was very nice. I enjoyed the experience

Excellent staff, everyone is very polite and courteous!

Last week I turned in my Mercedes-Benz CLA for a C300 as my lease was up. I worked with Natalie on the deal, and she was wonderful. We arrived to the dealership at 3:30pm. At around 6:00pm we completed the terms of the deal, and we worked on paperwork together as we waited to sign the final paper work with the finance department. There was one person in front of me to work with finance, and all of the other employees in the finance department went home although I was waiting to complete my transaction. The man in the finance department did not see me until 9pm at night! When I went in to meet with him we filled out paperwork, and he had to print the terms of the lease, and the printer stopped working mid printing. Next he had to swipe my credit card for the down payment on the car and he could not get the credit card machine to work. They had to take my credit card information and swipe it the following day. I was very upset, and did not end up leaving until 10pm at night. I asked the dealership to do something for me as this was the worst experience I have ever had at a car dealership in my life, and I still have not heard back from them. It is now 6 days later. I am furious at how I was treated at his luxury car dealership, and would not recommend getting your new car at this location.

I love my new car💕 My experience at the dealership was very pleasant. The atmosphere was friendly, knowledgeable & comfortable The transition of trading in my car was easy & the presentation took less time than previously The car is a smooth driving machine. I’m still in the process of getting to know it but I’m enjoying the car

Great experience here and live the Auto Nation concept of “no haggling” which makes the process less stressful and creates a win-win feeling. My trade in value was above my expectations and really appreciate how they wanted to please me without any unnecessary pushinesd

Our service advisor Paul was excellent, friendly, prompt and knowledgeable.

Tod Foster was my salesman and he made buying a new car painless! He was well informed of all the makes and models and I’m extremely happy with my purchase! I will be recommending Tod to my friends and family!

Jim was our service manager. He was very professional and transparent. We recommend having your Mercedes serviced at coconut creek Mercedes Benz.

Paul S was wonderful. Patient and helpful. He made sure everything was completed in a short amount of time.

Jim Ganley has been my service manager for going on 5 years now. Ive purchased 3 cars from Benz of creek, and Jim is always on his game. Goes out his way to be sure things are done right the first time.

Excellent customer customer and friendly staff. Thank you your great service.

Kudos to Paul Santamaria, amazing service yesterday.

The impeccable service and expertise of my service advisor Paul Santamaria has always made my experience exceptional. Paul Santamaria your service advisor always makes our family feeling satisfied and safe on the road. Thank you Stuart Kranz

Great service and very accommodating.

From the moment I bought my car, back in September 2016, the sales staff did everything they could to make sure I could get my dream car! They had been asking me for years when was I going to purchase a new Smart car. And I always replied: " When you get the convertible." (I was already driving a 2009 convertible Smart car, which had 41 miles on it when I drove it off the lot!!! It has 72,000 miles on it when I turned it in. Now, almost 3 years later, when something quite unusual happened (I couldn't get the key out of the ignition - again the staff at MB Coconut Creek treated me like I was golden! I didn't even mind the 3 month wait for MB to provide the necessary part from Germany. They made sure I had a loaner, even though they didn't have another Smartie. For 3 months I "graduated" to a CLK 250! And though I totally enjoyed driving the CLK, I was totally surprised and happy when the part came in so soon. (They had to make it specifically for my car.) Coincidentally, I was due for my next scheduled maintenance, and so both were taken care of - in 1 day! Additionally, the staff at Coconut Creek greet me by name. Everyone from the service personnel from the minute I drive up, until I leave are more than just polite, they are sincerely interested and kind. It is greatly appreciated!! I would never go anywhere else to purchase or service my car!

Everyone is great to work with especially Richard Williams

The auxiliary battery malfunctioned and had to be replaced. Quoted 1 1/2 hours to replace and wash car and all service was done in the quoted time.

could not be better, very satisfied with sales person and flawless conclusion of the purchase

David Einhorn in Sales and Scott in Finance went above and beyond to make my experience a pleasure. I highly recommend them to all customers.

I'm not satisfied at all with the service a lot of back in fourth they look like they dont know what they doing.

So far the way I was handled during the sale was very professional

Perfection perfected! Thanks for a great 1st experience. My thanks to Glen in the service department for being so nice and helpful! You have definitely gained a new customer!!!

Determine the solution, then do it.

Car buying is a very stressful event. We all want the same thing at the end of the day... a reliable car, the best value, and a dealership that respects our time and money and commits to earning our business and respect. My recent experience with Mercedes Benz Coconut Creek was nothing short of hassle and worry free. I walked in told Richard my budget and what I wanted and that I already had another car picked but I still was looking to find the best deal and the best car for me and my budget. He showed me what was in my budget and I drove it and feel in love with the car and felt it was a great deal and fair price. So I bought the car, before leaving the day of purchase I noticed a small dent in the car.. I pointed this out to Richard.. who assured me it would be taken care of and long story short it was. I was provided a loaner car while my car was repaired, and Xavier assisted me through that process, took the time to show me all the options in my car, explained how to get navigation on my car, and updates it with a remote start as it was overlooked in the quick purchase process. I hope that Mercedes Benz Coconut Creek will continue to earn my trust, respect, and business in the future and I feel that they most certainly will.. go and see RICHARD OR XAVIER at Mercedes BENZ Coconut Creek and you won’t be disappointed. Tell them Angela sent you. Good luck and happy stress free car shopping!! I hope you find the best car for you and yours!! Angela

Great service. The service team was excellent especially Liz Berrios who was the one who attended me.

Nice staffs there especially Liz who is very kind and helpful !

The sales team was excellent. John was resourceful and accommodating. A very conscientious person.

I was assisted throughout this service appointment, by Rick Brown. He his polite, thorough, very versed in all of the areas that needed to be addressed and couldn't be more helpful. I am very impressed with all his knowledge and will definitely recommend using him to anyone that needs a skilled service advisor.

The service was above and beyond. My sales representative, Liz Hernandez, was very caring, professional, knowledgeable, and patient.

Fabulous dealership with wonderful qualified service team. Paul Santamaria is exceptional and treats you like family. I highly recommended this dealership for sales and service.

I waited one extra hour more for the service, then when the car arrives was so dirty. I had to wait 20 more minutes.

Mercedes-Benz of Coconut Creek exceeded all of my expectations. The managers, sales staff, service and administrative people are friendly, knowledgeable and helpful. Dealerships like Mercedes of Coconut Creek make the Mercedes-Benz experience a special one.

Took my CLA250 in for its first service in Coconut Creek and had the pleasure of meeting Jim! He said it would take approximately 1/1/2 hours to complete with car washed as well! He was very attentive and professional at the same time, kept me up to date with progress of service! I could not have asked for a better experience ! Thank you Jim and service staff for a job well done!

I had my SL550 serviced yesterday. Paul was extremely attentive and helpful. I had a loaner and got my car back within 4 hours. I like taking both of my vehicles there for service because I can get an appointment on the day and time I want and they always do a good job as they did this time around. Please keep up the good work.

Yes very good shopping experience. The sales experience was low or no pressure. More informative.

I had the pleasure of doing business with Michael Kanen. I purchased a new vehicle from him. He is an exceptional salesman and I encourage anyone that is in the market looking for a Mercedes to please go and see him. He goes above and beyond for his customers. Very professional and delight to do business with. Thank you for all your help and for going the extra mile to make sure everything went smooth with my purchase.

Great service. Enjoy bringing my car into service there. Glad it is not far from my home.

B Service went great. No complaints. Phone call came sooner than expected for pickup.

My experience at Mercedes Benz in Coconut Creek was exceptional. Rick Brown was very professional, polite and helpful. Alexa also was great.

The sales person was very knowledgeable and made the process easy

Always a pleasure this is my second car from this dealer and this salesman Alan T. is the best

The service advisor,Glen, was extremely professional and made my visit to this dealership second to none. I look forward to my next trip to Mercedes-Benz of coconut creek! I would not hesitate to recommend anyone to this company.

Service department is a nightmare.... con job from the moment I walked in.

The advisor was very professional and respectful. I was disappointed to learn that there is now a diagnostic fee for repairs. Have been a customer for over 30 years and it’s sad to see customer loyalty is no longer valuable.

Great place and people were excellent to deal with. They made the transaction easy.

Fantastic experience at this dealer ever. Everyone is helpful and knowledgeable from the sales to the service department.

I had the utmost excellent service from Liz Berrios from the moment I walked in her office to the time I picked up my car. I only gave a thee (3) star to the "quality of repairs"; my car's battery needed jump start for the past 2 weeks.

I like Mercedes Benz of Coconut Creek, they always give a great service.

Excellent service by Service Manager, and overall service of 10,000 miles service of my E400 vehicle