excellent service.

Top notch professionals

Had a great experience, everyone was courteous, but Rick Brown, the advisor, was exceptional. Would highly recommend that everyone with a Mercedes go to buy and service at Mercedes of Coconut Creek.

My 2018,Mercedes 450 convertible, is a disaster! It has been in service to have various issues addressed. The issue with the driver?s side seat not automatically going back to where it was scheduled to do so has been going on for approximately 18 months. It was in a week ago, and still not fixed. Called Mary Donnell, head of service several times about the problem still not being fixed. It has been over two weeks and I still have not heard from her. I also called Cliff Barnes, the head of the dealership, twice and left messages. He also has not returned my calls. I called Mercedes customer service and told them I was returning my leased car since Mercedes can?t fix the problem, I recto pay for it any. Their service is just awful.

Rashad and Josh was amazing they most definitely got the job done! Thank you so much 😊

I received as usual, great service, It is a pleasure to visit this dealership. Thank you.

Salesman are very friendly and helpful.

Worked directly with Allan. Very professional and knowledgeable. He understood what we wanted and went to great lengths to find the right fit for us. Great communication and seamless transaction. Even the closing agent Jose was pleasant.

Absolutely love their customer service! I felt right at home. Kevin is my service writer he always make sure i understand everything about car . Very efficient communicates effectively and i always feel welcomed and important. Thank you always doing exceptional customer service !

Can somebody answer the phone or call me to cancel my warranties????? I tried to contact the finance department but they don't answer the phone or give you a call back. I have been calling them for a week or so.

Rick Brown is awesome He just makes the whole experience great He goes the extra mile

This is my second car with MB and this dealership. The service and sales staff are fabulous!! Professional, helpful and friendly. Car dealerships, for the most part, offer good customer service, however Coconut Creek MB stands out as exceptional. My purchase was not straightforward, but the sales representative, finance and customer relations manager all helped to find a solution and get us our car. There are many options when buying a car, but you owe yourself a visit to this location. Highly recommended!!

I love everything about MB @ Coconut Creek, specially the quality of their customer service. I always feel within friends. This place is excellent!

Service is very slow at this location. You would expect better service from MB.

Wasted a morning there. My car was on recall and for what ever reason the car could not be repaired. New appointment for the 15th 9am. Hope it gets done!

Exceptional customer service

I was shopping for my daughters first car, and found they had a great price for a 2017 Honda Civic EXL. Thought going through a Mercedes dealer I could have a bit more trust in buying a used car from them. I dealt with Ann that I can't say enough good things about her, she is so nice. However, when I asked about a warranty I was told don't worry we are AutoNation and they go over any car they sell and it's been checked out to be perfect. Hah! Jokes on me. Had the car shipped to me and the minute it gets here, we see dings all over. Ok wrote it off. Next thing we learn Honda has a camera on the right side mirror and this one was broken. Took it to our Honda and learned the car had been in a wreck up front. The entire front bumper had been worked on so we had to have reaming done for the camera to work. We paid for that. Then the weather here got warm. We turned on the a/c and found out it didn't work. Returned to our Honda, and found out the compressor was broke. Great! How nice. Get that fixed and then shortly after my daughter scratched the rear bumper. Went to see about getting that taken care of and learn that the rear has been all repainted. The entire rear of the car. What in the world did this dealer look at? Every person that has looked at the car can see clearly it has been repainted and worked on (front and back) and nothing is on the Carfax. Beware shopping sight unseen! My bad, lesson learned.

Excellent service when waiting on your vehicle

Liz Berrios the assistant service manager is amazing. I brought my vehicle in she analyzed..researched and outlined her findings to my find the best possible solution for my vehicle needs.. Liz is an outstanding professional who truly cares for her customers needs. Customer service was top notch . Liz Berrios is a great asset to Mercedes... thank you so much!

Mr. Stewart is always available to take care of my vehicle with obstacles. Great customer service for your MB. 💪🙏

Rick and Josh G. are phenomenal . They make the purchasing process and maintenance simple and easy. Exceptional customer service

I had my first service yesterday on my E450 . They were efficient, polite, and quick to get me in and out on time as promised.

Jeffrey Jerome is the master craftsman. Knowledgeable, professional, and a pleasure to work with.

James Ganley service writer is great. He takes care of you and solves all the cars problems .

Typically a car buying experience is stressful. This by far was the best car buying experience Ive ever had. Fast efficient process and I was offered a very good rate without all the haggling.

Everyone is friendly, helpful, and kind. Sidney is an absolute gem and I would recommend the service department with absolutely no reservation.

Outstanding. Sales rep Joe was more than a sales person. He took the time to inform us the options and the different between each Mercedes. He went out of his way after I bought the car to ensure that I understood the whole operation of the car. I strongly recommend him and the dealership. Ask for Joe, you won’t regret it!

Kevin in the service department is such pleasant and helpful person.

Everything was perfect.

Excellent service in every way. Thank you !!!

CORAL SPRINGS SERVICE PEOPLE, ALL INCLUSIVE, ARE THE BEST. NICEST PEOPLE AND FRIENDLY, COURTEOUS AND HELPFUL; THEY ALL HAVE A GREAT ATTITUDE !!! THANK YOU !!

Excellent service they would go above and beyond for the their customer to make sure that they are happy.

I have always had a great experience at this location! Thank you for getting the job done right every time.

Unfortunately not the best experience a 3 hours job took nearly 5 with no communication - waiting is not fun - hope they get better

Excellent customer care and service

Thomas is exceptional service advisor and i feel that most dealers should send there advisors to Thomas to learn customer service from start to finish Thomas did everything correctly very respectful and understanding , made me feel more than a client i will be servicing my vehicle only with coconut creek

Excellent as always. Great staff, knowledgeable and helpful. Rick B. is a great service representative.

Great experience beginning to end.

I have purchase vehicles from several establishments and always had a great customer service experience. However, Mercedes Benz of Coconut provided superior customer service. I recently had my vehicle service. From the moment I drove to the service department, MB ensured my needs were met. There was minimal wait time. I was able to drop off my car Pick up a loaner car and still make it to work on time. Jim called me at work to let me know all went well and my car was ready for pick up after work. How amazing is that. Thanks MB of Coconut Creek you’re the BEST! Update: During these challenging times I needed to bring my vehicle in for service. I was pleased to see the social distancing enforced at the Coconut Creek location. My grandson and I was placed at a distance from Service Rep (Liz). As always customer service was impeccable. Thanks Liz for being so awesome by taking the time of explaining my options. You are truly a valuable employee.

Clean Enviroment, friendly staff. Car was in for routine inspection cost and time was told when it was be ready were accurate

I have been to a lot of dealerships for service throughout the years, but I can say that nothing compares to the service I received from Mercedes Coconut Creek. Rickert, the service representative was extremely knowledgeable, very professional and went the extra mile in solving every service related issue I presented him instantly! Hands down, best service experience I have had to date.

Very nice transaction on the sale of car I purchased. Wonderful personnel.

Great experience, in and out quickly into a new Mercedes. Previously bought a Mercedes and was time for a new model.

Coconut Creek Mercedes-Benz has once again shown perfect customer service, from disinfecting the loaner car, to taking care of my car within the expected time frame. Rick, my service manager, was, as usual, super-efficient and super-helpful! Thanks Rick and Coconut Creek Mercedes Staff! Keep up the good work!

Good Evening, Thank you for your recent service on my Mercedes Benz. As usual I’m never disappointed with the amazing Customer Service received, from the phone call received to remind me of my service. When I arrive I’m always greeted with the Best Care from the sheer courtesy of the staff and most importantly my representative that has taken care of all my car needs for the past 4 years Mr. Rick Brown. Mr. Brown exemplifies the knowledge, professionalism and Customer Service like no other I have dealt with. I’m extremely grateful for his care and representation of Mercedes Benz of Coconut Creek. Just like the commercial says The Best or Nothing, that’s how my experience is each time I visit Mercedes Benz of Coconut Creek. Thank you again I’m always very satisfied with the service I receive. Kind Regards.

Very friendly and helpful service reps. A very clean and comfortable waiting area with free coffee or tea is always a welcome.

Mine was a small job but they treated it as they would a complicated one. They were understanding, quick, friendly, and helpful. Couldn't ask for more.

Great service.

I am very pleased with the warm attention and service recieved at Mercedes -Benz of Coconut Creek. Great customer care wonderfull team .

Friendly and courteous fast service.

Really pleased with the service. Kevin’s the best service representative. Thanks

Good review of A service by Philip Moody. The battery replacement was under warranty. He also informed me that I needed a right rear tire replaced. In response to my questions about a written notice, Mr. Moody explained that : The NHTSA recall on C300 component is only “pending” and not open- no dealer action is possible at this time.

Service was wonderful and I was treated with respect. I was told what they would do with my car and what was done after they examined it.

From the moment we stepped into the showroom to the moment we drove away with our new car the treatment we received from the entire staff was excellent. We certainly felt like our business was appreciated and we were never rushed.

I have use the Mercedes of Coconut Creek for many years To meet by needs. You get service with a smile, a good listen ear for the service personnel. You get excellence not quality hat off for Lisa, Braydon, And the Big Boss Mrs Mary I am still driving my 2009 that look like a new shiny penny Little Baller ( EP) Need to be like the air port upper deck drop off and bottom deck pick-up

Your review . Very good dealer, nice service and availabilty of new and used vehicles

Great people, friendly environmental. They cleaned my car after service done.

My experience with Tod Foster was the best. Very helpful and not a pushy salesman. I highly recommend him without a doubt. .

This is the only Mercedes dealership I would come back to. Dale was very professional in accommodating my service with my travel plans. Liz was very sweet and kind when processing the paperwork for the service. I enjoyed the time chatting with her. She also helped me think quickly when I encountered a problem with my credit card. Overall, I love the atmosphere and energy of this dealership. Definitely recommend it!

My service advisor Phillip Moodie, My car was ready on time! I recommend him!

Good service, nice staff, clean facily

Joshua was very friendly and he will help u through the process

Please avoid this place for repairs , was told my car was perfect , then later was told via email that I needed to have certain services done . Huge liability and huge risk . No Beuno

A major issue is still not resolved. Seems like everyone is passing the buck. Maybe someone will step up to the plate.

The service manager Tom did a good job keeping me informed on the repairs on my Mercedes. Thanks Tom

Customer service is great at this location. My only issue was that the cleaning of my car was poorly done

Customer service was great they value customers time and representative had a pleasant attitude.

I would recommend Phillip Moodie everyday !!! He’s best service advisor , period . Very knowledgeable. He’s not just a person sitting on a computer, he knows his cars. For that reason I would recommend him above anyone. Unfortunately that’s not what I would say about his management. Every time he needed to bring a concern to his manager, he was blown off. As a customer I find that disrespectful from a management standpoint . Phillip Moodie is the only reason I would go back to that dealer for service.

Great dealership. Service is impeccable. Rick is a terrific Service Advisor.

My experience with Rick was great! He took care of me from start to finish & went the extra mile to ensure that of all the additional things that needed handling we done as well. Thank you so much. I will continue to visit this location for my service needs.

Kevin was professional and polite. He acted quickly in getting a loaner for me when I called to let him know that I had an issue with the pressure in one of my tires. I was thus able to complete my errands that day. Very attentive to customer's situation.

I arrived at the dealership to inquire about a GLE 63S AMG they had in inventory. First visit there could not make a deal with one of the desk managers because he was to busy telling me to stop embarrassing my self telling me I didn't know what I was talking about when it came to financing and finally making the statement that this is the wrong car for me. Second visit after being emailed by the GM and him telling me to come back in to the store. With my 1 1/2 year old daughter I find my self still negotiating my rate after I saw with my own eyes on the screen that they have lower approval for me they refused to give it to me. Long story short would not even take my car back for service.....

This is my first time leaving a review because I don't tend to ever feel the need to, but this time it is needed. I confirm availability on a car and get an email that it has been reserved for me. I then get a call from the sales representative telling me the car is available and it is in the shop awaiting to get confirmed for sales, and as soon as it has been checked and confirmed the car is mine. I then try calling 4 times during the day checking the progress, without getting a call back. Late afternoon I get a phone call telling me the the car has already been sold to someone before. I have purchased an ML from Autonation Mercedes before, (although another location), but I will never go back to that organization now. I am baffled and very disappointed.

Bought a certified used 2018 convertible online for delivery. Was told it was in perfect condition. Came with scratched rims, paint chip, non working key, wax messily smeared and not cleaned all over the chrome and black top. Never got paperwork and still don't know when my registration will come. Difficult to communicate with. Update: both window buttons didn’t work. The trunk hatch button didn’t work, the chrome has oxidized and will need a special detail to get some of the correct color back. Still have no plates. I left a message foe general manager two days ago... NO RESPONSE as of today

Jim, at Mercedes was most helpful when my car was stolen/recovered. He explained all repairs and dealt with Progressive and kept me well informed.. professional and personable.. Thanks Jim

Another great experience. Service was performed, as promised, and completed quickly. The loaner car service was efficient and easy in and out.

I was not planning to purchase on this visit, but Joshua Garmon, our sales agent and Michael Kanen, the finance Manager were outstanding. My wife and I explained to Joshua that we had driven a GLB as a loaner while our car was in for service and we had enjoyed the vehicle. Without pressure, we sat and discussed this car as compared to other SUVs and decided this was the car that would work for us. We had some requirements for the exterior paint and interior color that we preferred. Joshua excused himself and when he returned, he was driving the SUV that we purchased. It was what we had discussed and after a test drive we knew it would work. When we returned we Had a meeting with Michael and we worked finance terms out that was agreeable with my wife and me. By the time we were leaving in our new car, I felt that we had somehow discover new family members. I would also like to mention our Service Rep Lizzette Berrios, who was helpful it’s questions e had about the car we were having service. Her answers helped us decide to consider moving to a SUV. I can say, although I realize it was a business transaction, my wife and I were made to feel very comfortable as if visiting with ‘Old Friends’.

The service was poor in every possible way from the check in to the amount of time it took to complete it. The service rep was very good and tried everything to move it along; however, he was not able to do so. A recall which should have taken “up to 2 hours,” took 4 hours. Although promised a loaner whenever I needed service, at the time that I bought the car, I could not get one, and was forced to wait at the dealership for an extended period of time. I do not see how I can continue to use the services of this dealership. During the 20 years that I have Purchased and leased Mercedes I have never had this type of service.

As usual, my service advisor Rick Brown was quite a professional, answering all my questions and concerns and providing accurate information. He keep me up to date on the progress of the services provided at all times and was very helpful throughout the service process. He is the best. Thank you Rick. .

We have had our Mercedes Benz sprinter serviced at this location 4 times. I have had issues with the sliding door, the horn and alignment and balance. I have had to reachout to Kevin Alexis several time with my concerns with the Sprinter. Needless to say, none of my issues where ever resolved. February 25 and the 26th of 2021, I left several messages and voice mails for him to return my calls because the sprinter needs new tires. After speaking to the receptionist again, she assured me that she would return my call or Kevin will. It's Tuesday March 2, 2021 not one phone call. I do not recommend this location at all.

Great service at MB of Coconut Creek. Car was serviced on time. My service manager Rick was exceptional.

From the time I made the service appointment to the time my service advisor carefully went over what needed to be done, I felt I was in good hands. Got back my vehicle wash and shiny.

had a great service experience last week at MB. Rick was my service writer and Rashad in sales helped me with techie stuff inside the car. Both had great attitudes, liked what they do and were patient with my questions. Highly recommend both of these men.

As always the service was excellent. My Service Rep Liz was professional and explained what service was required based on MB Guidelines. I asked her to check the mirror turn indicator and a flood lamp and she did and got back with me with the information I requested. Unfortunately, my husband and I had decided to purchase a SUV and traded the car. We are loving our SUV...thanks Mercedes Coconut Creek.

Excellent service. Friendly, professional staff.

Long waiting period, Expensive and unprofessional I went Saturday no Body Shop service no any valuable labor men here also But price over again I took service Service advisor told me I will call you 2 days later MONDAY and he didn't call me 7 days Mercedes Benz do not deserve this service quality

Mary is always great! She handles every issue I have without any questions

I was pleased with my service advisor Jim he is very knowledgeable and very helpful with my issue very nice guy

Had my 1 year service done here on my first Mercedes, decent price and exceptional service, my service advisor was Amiee and she was awesome!

Rick is an Awesome Service Provider! Always tries to do what’s in the best interest of the customer!

Jim Ganley is the best and shows that he cares about his clients by leaving no stones unturned. A good and honest man

Had my 1 year service done here on my first Mercedes, decent price and exceptional service, my service advisor was Amiee and she was awesome!

Rick is terrific. He is the Service Representative you definitely want!

I get amazing customer service here. Sometimes things aren't perfect when I get my car, but they make it right and take great care of kms!

They have excellent customer service! I know I will be well taken care of when I take my car here.

The service is professional, the facilities and vehicles are sanitized. The people are caring and knowledgeable. Overall excellent

Mercedes Sprinter in California & Texas have offered a courtesy car but not in Florida, according to the dealer.

I work hard for me money and when I decided to buy MB I wanted something nice and reliable but my horrible experience with this Location and Pompano I took my car in because I was having engine issues plus it would sometimes make noises the car would die on me on the road after every stop I explain the issue the car was having and asked if one of their tech could test drive it with me to see the problem that needed to be fix because one instance I almost died ( car is still on warranty). Due to Covid-19 I was told to get a loaner car and the Tech has to drive it alone so I leave the vehicle over there couple of hours later they call me to bring back the loaner immediately bring back the loaner or I would be charged extra it wad almost closing time so I rushed over there! I was told the tech drove my car and there was no problem every was running nice, also they tried to get me to get $3k in other services which I didn't need and would not have helped me in my situation. All this happened in January now a month later February the car is about 800 miles out of warranty and the 50k miles maintenance service is needed the check engine light is on again but this time the car dies on me more often and also the engine vibrates I take it to the Pompano location after Tires Plus failed to fix the issue only to be told that the car engine is now junk and I would need a new one which runes to 13k and MB would give me 2 year warranty if I decided to buy the Engine since the car is out of warranty they won't fix it or take it in for a trade! Go figure...... Right now I will be contacting State Agency and filling report because since they breached their own service/manufacturing contract. I believe they knew that had a defective vehicle on which it was designed and Marketed! The car is 2018 and needs a New Engine!

Love working with Rashad, Helped me every step of the way to order and delivery my dream Mercedes. Everyone from Rashad to the entire team made me feel special. Thank you.

Great service! It was my annual maintenance, and everyone was super helpful. From the warm greeting dropping off the car to the service and sales team answering all my questions. Thank you!

Today I visited the Dealership because I need some Parts for my Smart fortwo, The customer services at that Department ,was very unhelpful with a very bad attitude. HORRIBLE experience with MEGAN a customer services of the Part department.

It was completed as scheduled

Liz was very good but was hampered by my insurance company.

Unprofessional customer service at Part Department. Horrible experience with Megan a customer service representative at Part Department. Very bad attitude and unhelpful. Absolute terrible experience at this particular Mercedes Benz location

I have stopped in this dealership three times In the past two years. The story is the same every time; they act like they are doing you a big favor by providing any service at all. First time I stopped in to buy a sprinter two years ago, after 20 minutes of being left in a waiting room they come back to tell me they don’t have any they don’t think they can order any. Obviously it did not matter to them. Came back to look at an E450 Last week and again today, last week they had no sales people available, no brochures, I really didn’t care. I came back on a Sunday, and lo and behold was told, after she checked with the sales manager, they have no sales people again and don’t even have any E450s. No attempt to help in anyway. Stay away from this dealer

The last time I Brought my Mercedes into Mercedes-Benz of Coconut Creek they gave me an Estimate which was over $7000 to have the repairs done. I did not have anything done at the time I took my car to another dealer repair facility and everything Mercedes Benz at Coconut Creek said was wrong with the car was a flat out lie. They inspected the car for what dealer said was wrong and found nothing wrong with any of the items they had told me I needed to be replace. This is criminal activity. they are ripping people off.

From the moment I bought my car from Mercedes-Benz I have been having issues with it. First wheel bearing, the windshield washer motor was not functioning on the passenger side I brought it to the dealership they fixed the wheel bearing and the motor on the passenger side. Then all 3 windshield motors weren’t working 1 month later brought it back to the dealership steering wheel stopped going up and down was told the steering wheel was covered but the windshield motor was not because of tree sap ( argued it wasn’t working from the moment the car was tendered) they fixed that issue now a month later I’m smelling an overwhelming scent of gas I brought it to the dealership I had to pay 100 for my car to be diagnosed to be told it’ll be 686 to fix the fuel line that's not covered under warranty because it's not the pump. The part was 30 dollars and the two clamps were 11 dollars so over 500 dollars in labor. I have not had my car for a year all the issues I have outlined bottom line is don't get a Mercedes Benz they are not reliable if you already have one don't go to the dealership unless it's your only option. I've spoken to a manager about all the issues I've had with this car since purchasing it my complaints have fallen on deaf ears but their hand is always out awaiting money. UPDATE: I've called and left the general manager 2 messages. As I was told to call him. I've yet to receive a callback. I've waited roughly 2 weeks prior to updating this review.

Great service! The service was great! Great service!

I was please with the experience. Sidney was very professional and patient with getting updated insurance info. Loaner car was great!

Professional attention and excellent service. I have owned several luxury vehicles over the years and the service at Mercedes -Benz of Coconut Creek was excellent.

jim,my service writer, nice and knowledgeable. enjoyed dealing with him

Very nice would recommend to people quality service

Can’t say enough about the personalized service we received. Sid Stewart is our guy and he is the best. Walked us through every step of the way and ensured we were aware of everything that was being done. Would recommend him to anyone who is interested in owning a Mercedes Benz.

All the staff were helpful and we left with a car that met our expectations and that we were pleased that we purchased.

Great customer service. Everyone in there work as a team for the best of the customer which the process easier.

Great, friendly service. Jim Ganley; my service advisor is A

Everything great except with the Finance Rep. Had to wait close to 30 minutes for him and then he tried to oversell every type of warranty. I want to give special praise to my salesman Alan T. He made the buying experience a real pleasure.

I rate MB of Coconut Creek 10/10. I had a great experience purchasing my vehicle. The sales team I worked with, Joe Anzalone and Jeff Boraks, are simply the best. They were patient with any and all questions I had, while also professional, knowledgeable, and friendly. I highly recommend working with them and this dealership. Thank you!

Service dept......best of all Mercedes dealerships I’ve used!!

I have been going to this location from 2016 and for the 1st time I feel unhappy with the service. On Monday 2/8/21. When I got the call that my car was ready, I head over at 3 pm only to be told they are redoing the car alignment as they don’t like how it feel. I waited and got the car and drove right home. I work from home so don’t drive much however we drove it on Thursday night and my husband said the car is vibrating. I took it back to the dealership on Friday 2/13/21. Waited until 3pm to call and was told I need engine and transmission mounts. Absolutely noting was wrong with my car before my service on Monday. I don’t even drive it often do to working from home due to Covid. I truly feel they did something to it. Why two alignment? I am still waiting on my car and it going to cost me 1,800.00. This is just not right in every way.

I have been going to this location from 2016 and for the 1st time I feel unhappy with the service. On Monday 2/8/21. When I got the call that my car was ready, I head over at 3 pm only to be told they are redoing the car alignment as they don’t like how it feel. I waited and got the car drove right home. I work from home so don’t drive much however we drove it on Thursday night and my husband said the car is vibrating. I took it back to the dealership on Friday 2/13/21. Waited until 3pm to call and was told I need engine and transmission mounts. Absolutely noting was wrong with my car before my service on Monday. I don’t even drive it often do to working from home due to Covid. I truly feel they did something to it. Why two alignment? I am still waiting on my car and it going to cost me 1,800.00. This is just not right in every way.

I am definitely recommend Mercedes Benz of Coconut Creek, Rick Brown is an amazing advisor and always make your experience more enjoyable. Thanks Rick for always being there for us!!! Chef Roy Riera

Great Service, great people

Paradorn Albert Sumner is a nice person who help me to get the wonderful deal for the C43. Connected him in the morning and went to test the car. I offered really low price for that, but Paradorn sill tried to help me to get deal! Thank you Paradorn. I will recommend him!

Excellent staff very pleased with the scheduled maintenance.

Great service. My car was done fast and I appreciated I got it back super clean. Thank you for keeping my car in good condition

Update - Cliff Beverly resolved all my concerns 2/8/21 I bought a 2015 SLK Convertible 2.5 yrs ago with the 5 yr maintenance package. I was never told the car had 2 accidents and was told the maintenance package covered all repairs except for war & tear of tires. After 2 yrs of many problems with the car (they did not do a good job taking care of the issues) I sold the car and submitted the paperwork for the maintenance package refund on 9/7/20. After 9 weeks with no response, I called Michael Kanon and he said to give it 3 more weeks. After 12 weeks, he advised they lost the paperwork and I had to resubmit them. In January 2021 I received 2 checks for the total amount of $1,200 and told by the end of the month I would receive another $2,964. To my surprise, I only received $1,800 from the $2,964 that was due. They took over $800 off because it took them that long to send the check. Please provide a phone number so we can discuss further.

As always the service was excellent. Rick Brown has been my service manager and is always exceptional in every way

Excellent experience! Louisa, my sales representative, was professional, competent and knowledgeable. I highly recommend her and the dealership.

The best car buying experience period. Sales associate Jose and Manager David were very helpful and courteous very caring people to deal with.

They were courteous, helpful and friendly.

My level of satisfaction is mixed and scored this low because my concerns were eventually addressed but not after several escalations. I was disappointed with how long it took to resolve the issue. Because of this, for the first approximately 50 days of buying the car I did not get to experience the "joy" of owing my car. I felt cheated and contemplated getting rid of the car. As a first time MB owner, I lost confidence in the brand promise. Thanks to the Brion and his team, specifically Aimee, who worked with me to get the issue resolved and the time they took to listen and follow up every step of the way. My service experience was the better part of my interaction. However, I doubt I will purchase my next car from here. Thank you for listening Brion and team!

I only service my two Mercedes at this place as they are professional, hinest and fast. Kevin Alexis always takes good care of my cars and always trying to help me save money.

Dealer overcharges for repair pricing. Parts and labor. Always takes too long for repairs. Never has parts in stock.

Joe Anazone assisted me with the trade of my 2016 C Class for a 2018 GLA 250. I’ve never encountered a mare patient, more professional, and more honest car salesperson in my life. And this is my 5th Mercedes Benz purchase. I was so impressed with Joe that I will only deal with him for any future Mercedes Benz purchases! Thanks Joe, and thank you Coconut Creek Mercedes Benz for employing such a genuine salesperson!

Sid took care of me, car came back to me in excellent condition! Love that it was cleaned. Great customer service from everyone, including car valets.

Brion and his team provided impeccable service! I would rate the efficiency as five star service!

The service rap with whom I had an appointment was out for Lunch. Some one else took my order. Than I was swapped back to the person who came back from Lunch. There was some mis-understanding on billing. But finally it was sorted out. So overall it was ok. But not the world class service that Mercedes-Benz is famous for. There is lot of room to improve. Thanks,

I like driving my car but I love my Service Coordinator. Paul is the best. He is a great listener and a man of action. The Mercedes team at Coconut Creek makes the service experience a good one.

The Service at this dealership is absolutely the worst. The car was delivered in a terrible state. The service manager is always argumentative, and the vehicle still in need of repair, and was was not even cleaned properly on delivery.

Bad service and not willing to help customers. I walked 6 miles because I had a flat tire but the rim has a lock and didn't find the small tool to unlock it. I ask them to borrow one but they had no interest on help me. I'm sure that if I was going to buy some expensive they will do anything possible to please me. I'll never buy a car from this place. I talk to a lady that she said was a “service” manager.

RICKERT GREAT SERVICE ADVISER RASHAD GREAT CAR CONCIERGE

I keep buying Mercedes just to get it serviced at Mercedes of Coconut Creek. They always go above and beyond and Rick Brown specifically was wonderful. Always kept in touch and communicated the progress of my car. Highly recommended.

Great customer service and prompt attention to detail on repairs.

Fantastic Service! My car always purrs after maintenance. Ricky is a pleasure to deal with.

Stay away from bait and switch.....I only deal with Autonation dealers due to the pricing. In the last 12 months. Bot Mercedes 2019 e300 from AutoNation Pemborke Pines, 2020 Lexus LS 500 (2 months ago) from Autonation Tampa and just bot 2021 Mercedes GLS 450 AutoNation Sarasota. 50k, 78k and 77k. All luxury vehicles. All of these Autonation Dealers were professional and right upfront on pricing. Coconut Creek made me a deal for a 2021 GLE 350 and backed out. Gave me one number on the phone and wanted me to drive from Venice 3 1/2 hours to their dealership to complete the deal. I advised I would not drive that distance without seeing the offer in writing. They ghosted me for 2 full days. I called their sales manager's personal cell 4 times, office phone once and her assistant's phone without a call back over a 24 hour period. Then I got an offer 1200.00 short of what they offered on the phone. I continue to be ghosted. If you can't do a deal, just say "you can't do a deal". Taking my business somewhere else.

Excellent, caring people, very happy with our car. Salesman was fantastic and responded in a friendly, but still professional way from the time we first requested information until we picked up our new vehicle which was beautifully ready for us, he was very patient as well explaining to us the basics about driving car home safely. Generally, nice experience dealing with Coconut Creek, FL, Mercedes Benz dealership. Mr and Mrs. S.

Joshua Garmon at the Coconut Creek location, was an absolute pleasure to work with. He assisted me to build a beautiful car which was delivered as promised. I highly recommend him as he is a professional, very knowledgeable and fun to work with.

I was not satisfied with the service at all

Sidney was very professional and courteous and my car was serviced and spotless in less than the time he told me it would take.

Liz and her staff were very courteous and expedient. I could tell that they knew my time was important to them. Repairs were covered under warranty and entire process including accepting a loaner car was handled quickly.

Mercedes Benz of coconut creek could not have been kinder! Our salesmen David was so helpful and courteous!

Sid was up to his word. The car took exactly the time he estimated. He is very professional and knowledgeable. The car was received in perfect shape. Every other person in the facility was good hearing them dealing with other customers or with themselves. Just a little friendly remark, and due to the drastic increase in Mercedes owners, that it is about time the facility gets a facelift. (not sales, just the service area).

All good and followed Covid protocols. Would recommend

Always a pleasant experience with this dealership. I have a pretty busy schedule and need to be able to get in and out with drop off, and keep informed of progress. Mercedes of coconut creek has great service advisors that keep in communication with you and make the maintenance/service process pretty easy. Didnt buy my car from this dealership, but this is the only dealership I will go to for service, and who knows maybe my next Benz will be from them!

Terrific customer service, quick and efficient --- highly recommended! Responsive and communicative!

After only 12,000 miles, I received another error message requiring me to take my MB E300 to the dealership again. I left my car at a 7:00 a.m. appointment. That afternoon I was told they would need to take the bumper off to figure out the problem. 24 HOURS later I had not heard a word about my car. It turns out my service advisor, Jason, was off that day and the advisor that was supposed to be coviering his customers, Paul, had not reached out to me. When I finally got a hold of Paul he gave me no useful information. I went by the dealership the third morning on my way to work and the service manager finally got my car fixed by noon. To say my wife and I are underwhelmed and disappointed in the lack of service we received is an understatement.

GO SEE ANNE! she is amazing and makes the process so easy. She was extremely helpful and knowledgeable. I’m very pleased with my experience here at Mercedes Benz coconut creek

Excellent service 👍

Rick my service advisor deserves 5 stars , but the dealership itself deserves 2 for their lack of customer satisfaction

Excellent service and great people taking care of you and your car

Can’t believe your price for repair was THREE times more than another service center who did the same job. ???

James was great on getting the car signed in and managing the airbag recall, perfect.

GO SEE ANNE! she is amazing and makes the process so easy. She was extremely helpful and knowledgeable. I’m very pleased with my experience here at Mercedes Benz coconut creek

I own a Sprinter based RV which has needed some warranty work. Each time I have dropped the vehicle off I have been very pleased with the level of service I have received. Specifically my service advisor, Phillip Moodie, has been fantastic. He always keeps me updated on status and has always been very helpful. Additionally I got to meet the Sprinter Tech (Lizzy) who was very helpful and answered questions I had about the Sprinter chassis. I will be coming here for all of my maintenance.

Excellent Service ! It is was a smooth and pleasant experience

Mercedes-Benz of Coconut Creek is an exceptional dealership and is in my opinion the best Mercedes-Benz dealership I have ever had the pleasure of working with. This is coming from a man who has been blessed enough to be in the Mercedes-Benz family since day one with a history of 5+ Mercedes Benz purchases. The people at Mercedes-Benz of Coconut Creek are friendly, unassuming, and genuine. Their very best salesman Tod Foster, whom I had the pleasure of conducting my recent purchase with, is out of this world. He is a very thoughtful, kind, knowledgeable, and all-around fun person. When I deal with Tod, I do not feel like I am simply purchasing a vehicle, but it honestly feels like I am speaking to a friend who has my back. If there is any problem, Tod will make it his duty to make it right. Tod will also fight for you to get the best honest and fair price. Mercedes-Benz of Coconut Creek’s financing department is also out of this world. I had the pleasure of working with Scott from their financing department. Scott went out of his way to secure the best loan with the best rates Mercedes-Benz has to offer. Scott is also a very honest and genuine man. He spent countless hours securing me a loan with my terms. When I conduct business with Scott; I get the impression of a father figure looking out for me. All of this would also not be possible without the entire Coconut Creek staff, Kevin Alexis (Service), and Cliff (General Manger). I would like to give a special shoutout to Cliff, who is not all about the money but more about the Mercedes-Benz family. Cliff will do whatever is in his power to work a deal with Mercedes-Benz family member or family member to be that is equitable to both parties.

VERY GOOD SERVICES , VERY CLEAN AND CAREFULL TO COVID19

My service representative was very informative and precise in his description of the service to be preformed and expedited the the return of my vehicle.

Very professional and friendly associates! Car was completed on time for service scheduled and clean. Thank you!

I am having a difficult time getting any cooperation from Mercedes

Great customer service and attention to detail!

Anne was very professional, informative and made the whole car buying experience very enjoyable. The car is awesome thanks Anne

Great service. Repairs and maintenance well done. Awesome loaner car. Good job detailing my car.

Service Advisor Rick Brown is the best, he usually gets me in and out timely and also ensures all repairs and services are done to my satisfaction. He actually listens to his clients.

Liz took excellent care of me and my GLA 45 this weekend. Rick took great care of my wife's GLC 300 this weekend. Always great service!

My problem with my vehicle has been a recurring one. I had the problem corrected unsuccessfully at three Mercedes Benz Dealerships. The Serfice Advisor Jim at Coral Springs Mercedes Benz Dealership took the car in immediately and had it fixed within two hours. The people at the dealership were courteous and helpful. I am hopeful that problem will not reoccur.

Great service and follow-up. Amy is a terrific manager; keep me informed throughout and got a spotless car wash too

Excellent my advisor was Liz Barrios. And she is the BEST. ??????

The service experience is always pleasant. The repairs are done right and the timing is as promised.

My second attempt was very good the first visit was very much turn off due to management.

Things didn't start out well as there was a major misunderstanding between me and the person that I set the appointment up with. The result was they didn't have a loner car for me so I had to wait for the work to be done. But, my Service person Kevin A did a very good job. He addressed all of my issues in a timely and professional manner.

Jonathan and Michael are the very best! Do not waste your time at the other dealerships. We made the drive and are so glad we did. Coconut Creek dealership is the best. Ask for Jonathan!

The Salesman Tom Did An Amazing Job Helping Me Get Into My Car Also Mike In The Finance Department!

I didn't think purchasing my AMG could get any better but Anne made my experience top notch! She is knowledgeable, quick and funny! The process was smooth and I felt valued. Thank you Anne!!!!

I HAD A GREAT EXPERIENCE WITH RASHAD MY SALESMAN. THE CAR DRIVES BEAUTIFULLY. I LIKE THE RELATIVE CLOSENESS TO MY HOME,OF THE DEALORSHIP, .WHICH IS VERY IMPORTANT. RASHAD KNOWS HOW TO EMPTY AND CLEAN THE COFFEE M AKER . WWHAT MORE CAN YOU ASASK FOR?

I have extensive experience with automobile dealerships, both personally and professionally. I have been so very well impressed with MB of Coconut Creek, both in their sales and service departments. The staff is friendly and always willing to help. Tod Foster, VIP Manager, is truly fantastic; very attentive and personable, and always follows through. I have purchased three vehicles with him. Liz Berrios is my Service Advisor. She is very knowledgeable and a true professional. But most important is that I feel she has integrity, and trust her recommendations without hesitation. Great overall experience, consistently!

Great experience. My service rep Kevin was professional and helpful. Thank you!

The Service at this dealership is absolutely the worst. The car was delivered in a terrible state. The service manager is always argumentative, and the vehicle still in need of repair, and was was not even cleaned properly on delivery.😧

Wow this is an amazing dealership! The service I received was excellent. I scheduled a time to see my vehicle and had a great conversation with Tom. He was very professional and provided me with a few times to visit the dealership the next day. I was very excited and couldn’t wait to checkout my new car. On the way down Tom gave me a call. He just wanted to let me know that the car was ready and he had everything prepared for us to go on the test drive. I really appreciated his thoughtfulness and thoroughness throughout the whole process. I’ve never had a better car buying experience! After we worked out all of the details, I began the purchasing process. It was very late that night but everyone was willing to wait before closing down the dealership. I was super thankful for Michael Kanen as well. He made the purchasing process as smooth as possible. After everything was complete, Tom was there to ensure that my wife and I were happy. He did such an amazing job and I’m so thankful to have worked with the professionals at this dealership.

Wow this is an amazing dealership! The service I received was excellent. I scheduled a time to see my vehicle and had a great conversation with Tom. He was very professional and provided me with a few times to visit the dealership the next day. I was very excited and couldn’t wait to checkout my new car. On the way down Tom gave me a call. He just wanted to let me know that the car was ready and he had everything prepared for us to go on the test drive. I really appreciated his thoughtfulness and thoroughness throughout the whole process. I’ve never had a better car buying experience! After we worked out all of the details, I began the purchasing process. It was very late that night but everyone was willing to wait before closing down the dealership. I was super thankful for Michael Kanen as well. He made the purchasing process as smooth as possible. After everything was complete, Tom was there to ensure that my wife and I were happy. He did such an amazing job and I’m so thankful to have worked with the professionals at this dealership.

Very efficient, safe experience Mr Sawyer was very helpful in all aspects of the lease turn in and new purchase

I bought an A220 here in December... but returned it because it was too small and bought a GLC300 instead. My first experience was excellent but our 2nd experience with Natalie was not. We were negotiating the price and I guess Natalie wasn’t pleased with the final price so once we got a price we negotiated she returned with the paperwork put in on the desk and walked away.... not a word to say .,. Thank you for your business... Have a good day....nothing!! My friend Dr Antonio had to say “thank you,” as she was walking away ... then she responded. Poor customer service...You should be thanking us for our business, not the other way around. Thanks to Mark Sawyer who had been very courteous and professional on both occasions. Dr. Heather Douglas

This was my first time servicing my Mercedes and I was a little nervous. Lizzette was beyond amazing. Explained everything that they would be doing to my car and made me feel comfortable. The employees that are outside helping you at the service location were also amazing, very hardworking. I will definitely be returning for future services. Thank you Lizzette

Greeted right away in pull up area; and car was serviced promptly

Coconut Creek Mercedes always goes above and beyond to be accommodating , as does my device advisor Liz!

Mr. Joshua Garmon is the best. There was no pressure. All one has to do is to say what exactly is it that they are looking for and he will get it for you. The experience was unforgettable. Mr. G. makes me feel comfortable to spend all of my money at that location. The team was also great.

Had one tire in stock so I made an appointment and went right over. Took 4 hours, but was glad to get the replacement because these ?run flats? cannot be repaired, even for a simple nail.

Rick Brown has been my service advisor for approximately 2 years. He has always been professional and helpful.

Wow this is an amazing dealership! The service I received was excellent. I scheduled a time to see my vehicle and had a great conversation with Tom. He was very professional and provided me with a few times to visit the dealership the next day. I was very excited and couldn?t wait to checkout my new car. On the way down Tom gave me a call. He just wanted to let me know that the car was ready and he had everything prepared for us to go on the test drive. I really appreciated his thoughtfulness and thoroughness throughout the whole process. I?ve never had a better car buying experience! After we worked out all of the details, I began the purchasing process. It was very late that night but everyone was willing to wait before closing down the dealership. I was super thankful for Michael Kanen as well. He made the purchasing process as smooth as possible. After everything was complete, Tom was there to ensure that my wife and I were happy. He did such an amazing job and I?m so thankful to have worked with the professionals at this dealership.

Had my Mercedes serviced at Coconut Creek location. Superior to Pompano Beach by far. Excellent customer service. The service writer, Aimee was delightful, organized, polite and efficient!

Fast in & out very good service

Great service everyone was very helpful

Mercedes Benz of Coconut Creek is amazing. I live in Miami and travel over an hour to Mary Darnell, Head honcho of service. They are fantastic and I expect nothing less. I’ve actually followed Mary since I met her as my service advisor over 12 years ago. I cannot say enough.

Very proud and professional , I would recommend my family and friends the dealer was ever thing they made me feel so special. Mercedes for life. Happy new year?s

I recently leased a vehicle from Mercedes-Benz of Coconut Creek. I interacted directly with the manager as well as the sales consultant Alessandra. Both were highly responsive and a pleasure to deal with. The entire experience was a ten out of ten. I look forward to working with them again in the future!

Very pleasant experience. Helpful knowledgeable stuff.Natalie Furno was very helpful .Thank You

Exceptional service from the service department. Kudos to Sid Stewart and others for taking care of my vehicle.

They are a great team starting with the manager Locksley Thorpe..along with salesmen Bruce.. I was able to get the car I wanted Eclass350...and they worked with me within my budget and choices..Would highly recommended Mercedes Benz of Coconut Creek.. picked it up on my birthday 12/24😊..

Very knowledgeable staff. The entire process from introduction to finalizing and signing off on deal.

Great experience but I think the A-series is too small for me ....so I’ll have to upgrade it this week. My sales person Mark Sawyer was very helpful.

The answer are quickly, you personal es very good and the service excellent. I'm very satisfied.

they lasted all day to just do the oil change to my vehicle. I don't understand why I had to make an appointment. From 10am to 7pm waiting for a simple oil change.

I have had my car detailed 2 times and everything the care looks like show room quality. The service tech Kevin takes care of the details and the time frame of waiting for my car to get finished is great, a couple of hours and it is done and ready to go. I will surely take my car in the to service department when it is ready to be serviced.

Hate going to car dealerships to purchase or lease vehicle. Don’t enjoy the BS. Would rather get the best price and go like you would purchase most other items. Also it was late car was not cleaned properly. Love the salesman Joshua he’s great but hate pressure of wheeling and dealing BS! Natelie who was nice came on to close deal but don’t understand why you have to go through all the nonsense. Takes away enjoyment of vehicle! Finance guy Mike was also excellent. Air cap on tires missing will give them chance to win me back. Wasn’t happy with condition of car!

Professional and courteous service.

Service was on time, the waiting room was clean and spacious, my service rep is friendly and thoughtful. Overall, the process is easy and convenient.

The BEST service and personal care. My 2020 GLE 450 AMG recall taken care of in 1 hour including complete detail clean. My service Rep Anthony always good car of me😎

The problem I have had is that phone calls are not returned. Recently my service advisor was out of office for a period of tike, yet my call was diverted to his email. Also I asked for the service manager and he was not put of the phone. I was also promised a loaner when i bought the car and was told this time I might not receive it, even tho I was giving them plenty of advance time.

Excellent service adviser, he gets a 10 out of 10 from me!. He is honest and even during these harder times for most businesses, he does not try to hard sell or make a case for service that is really unnecessary. I hope this guy, Mr. Santamaria, stays around for a long time while. It is service personnel like him that makes me more Loyal to the dealership.

Great service, Philip Moody excellent service rep!!!!

I have bought several cars from this dealership and from only one salesperson, Jeff Boraks, who has become a friend. Both Jeff and the manager he works with make buying pleasant and I feel I have gotten a fair deal. The cars are truly superb. Though I could buy them anywhere, I buy from this dealership and, most importantly, Jeff Boraks. This dealership treats me so well. They repair things at their expense when Mercedes says they are not covered because they are ordinary wear and tear (a hole in my 2019 E450 wagon driver's seat at 18,000 miles--seriously? Not from anything I did except sit in the seat and drive!). They are courteous, welcoming, and treat me as part of the dealership family.

I brought my car in for a recall (passenger airbag replacement). Phillip Moodie was my service agent and he provided excellent customer service.

Driving a Smart Car is awesome but it is hard to find someone who really knows a Smart. I bought my car at MB and I trust that they know how to take care of her. My service person Aimee is not only sweet and personable but really knows my car. Thank you Aimee.

The service department is second to none!!!!

Moody is always phenomenal.

Liz was very helpful

Very helpful and efficient got my car back the same day

This dealership blows away any other Mercedes dealership in South Florida. Visit here for the fairest and most honest service. My service rep Kevin Alexis is the consummate professional, he’s very attentive to the smallest detail; his fellow associates are also very friendly. I own a GL550 which I will be trading in in 2021, rest assured I will be purchasing my next GL or AMG from Mercedes Benz of Coconut Creek; many thanks to all the staff here!

My first experience with the service department was very professional and 5 star, especially with my service representative

As I was heading up the Turnpike a few weeks ago, my tire pressure light popped on for one tire getting severely low. Immediately I asked my phone where the nearest Mercedes location was, to where I was located. Coconut-Creek Mercedes appeared. I immediately drove there. Service people were extremely friendly and the tech supervisor who worked with me treated me as if I was a regular to their location. This made me feel quite comfortable. With a little urging on my part, they were able to get my car in quickly, diagnosed the issue and got me out of their facility in under one hour. To me, That was Awesome! ~~~ Thank you Coconut-Creek Mercedes ~~~

Had a nice experience with Alan...there was only 1 financial manager so the wait was rather long..

Excellent Customer Service , great associate that handles all my issues at dealership Mr. Rick Brown. He is an awesome employee that well represents Mercedes Benz with great Customer Service and amazing knowledge of the dealership, well versed with all the automobiles and accessories.

Worse service we have ever had. Brought car in for service in August. Took 3 1/2 months to get the car back, because they claimed the parts were coming from Germany, only to bring it back because job was not completed. Can't get anyone to pick up the phone, on hold for 20 minutes, finally got someone on the phone and they can't help us. DON'T GO THERE

Got the parts for this e class

Place is a complete disaster, First they pretty much screwed me over with my insurance claim because their techs are too lazy to actually figure out what is wrong with vehicle. Gave my insurance adjuster false information (straight nonsense) too much too type but long story short if you can take your car to FTL do so because this place is horrible. Oh may on add that I get a call in AM that my car is ready to be picked up - I get there to wait an hour + collision department personal was M I A I leave get back home and called department none-stop all day to no answer. Service department was not helpful at all I mean you guys running a hole in the wall used car lot or a world renounced brand? Smh Complete waste of my time and day smh missed a meeting and all... super disappointing...

This was my first time at MB Coconut Creek. This was a great experience. The team is friendly and knowledgeable and they make sure the customer is fully informed. Aimee was my service advisor and she was great. I will return for future service at this location.

During my last visit, Rick was amazing! Took care of me quickly and efficiently. I’ve always had a great experience at this dealer, and will be back!!

Mercedes missed out on a sale yesterday 😔. My husband and I were working on our house and made a quick run to Home Depot to pick up a few items. Since we were in the area, we decided to do a little car shopping as I was interested in the GLB. We drove over in my husbands truck and walked into the showroom. Walked all around the entire showroom, saw plenty of people on the floor. We walked outside, peered around the one GLB that was listed as sold on the lot...not one person greeted us. There was a woman behind a desk who looked directly at us, and went back to doing what she was doing. I have never been so insulted before in my life! Was it due to us not wearing “appropriate attire” that we were not good enough to purchase one of your cars?!? We walked back into the showroom to try one more time and gave up. Walking outside towards our truck, there was a salesman working with a couple and a salesman standing outside alone. The salesman alone would not give us a second look. I shouldn’t have to find a salesperson or even approach to show interest in a car. We ended up purchasing a different car that same day because I refuse to give Auto Nation a penny of my money if they allow this sort of behavior to occur. Lesson for you guys- don’t judge a person’s wallet based on their outside appearances.

The ease of service. The friendliness of the staff. Fabrizia our sales person and Michael our finance person were simply the best.

The best experience purchasing my dream car! Thanks to Constantino Georgudis, he was very professional and patience, I highly recommend him and Joe my financial advisor at the Mercedes-Benz of Coconut Creek 🤗

My former location that provided service for my vehicle pales in comparison to the Coconut Creek dealership. One aspect that stood out was the intricate detailing of my Mercedes...wow! I'm thoroughly statisfied!

Friendly and attentive. Kept me informed every step of service

I was very satisfied with customer service and the thorough work that was done on my car. The rep. was very polite and attentive to detail. He guided us to the best service plan for my car and we were very satisfied.

Good service and detailed explanation,.......................................

Service rep Rick was as usual quite helpful in the process of servicing my car

The explanation of the damage regarding the tires was not satisfactory, even more considering that I had to be there for three times to no obtain a satisfactory solution

Dealership was open conveniently early. Although, it was not a attendant to confirm your appointment and receive your vehicle .

My tire was running low so I stopped at dealership to get it fixed.

I had a great service experience working with Sidney. The dealership was able to take my car in the same day as I called and Sidney provided excellent customer service.

Everything was excellent very happy, place was very clean, all personal very knowledgeable and understanding

It was my first time. I went to get my passenger side airbag replaced, because of a recall. I would recommend this dealership And I will visit again.

Excellent service! Excellent quality work for a difficult issue!

Excellent service representative, Paul always makes sure visiting the dealership is a good experience

It was a good experience. Thanks Coconut Creek Mercedes.

The staff is very friendly and extremely helpful. They really go above and beyond to make sure that you are taken care of. Will definitely visit this store when I am ready to upgrade to a newer model car.

This is the first time this dealership has disappointed us. We made arrangements to purchase and install a tire. No one had this tire in stock. They told me they would get the tire and they would be ready for me at 1 pm. Got there 1:20pm. Waited 2 hours, sales consultant came out and told me another 30 minutes. I told her that it doesn’t take 2 hours to install one tire, and it was obvious to me that they were unable to install one. I took my car back. Manager came and apologized to me, which made me angrier. The tire in question went flat after it developed a bubble on the sidewall, it had 5800 miles and was 1 1/2 years old. I drove it on flat, after all it was a run flat tire. Dealer could have said, we are sorry for delay we will give you a loaner and deliver you car when ready. Instead I drove home in an unsafe condition, had to have a flatbed truck take car to Tire Hut, and buy 4 new tires, because this tire was unavailable. This cost $2000. This was a relatively new car, which we bought from this dealership. This was the 2nd ($100,000) car we bought from this dealership and my last. I’m very angry. This dealership did nothing right, and actually allowed a dangerous situation get out of hand. Than walked away from it. The original tire was defective, we should never have driven on it. Dealership is100% wrong here. With no way to make this right. We are so angry we don’t want this car anymore, and don’t care if we ever drive a Mercedes Benz again.

Anthony have zero customer service skills. I’ve read another review that he did the same thing to another customer. Had my car the entire day into overnight didn’t call me to say what was the issue. He made another appointment for me to leave my vehicle and put me in a loaner. I overheard them saying that they don’t have any then blame it on my insurance. Unprofessional and a waste of my time!!

Overall, the experience was on point from the wait time to the work done.

I bought my car 11 months ago and have had to reach out to service on several occasions. From the person who answers the phone, Jo, to the outside service manager Alex, to the service advisor, Anthony, everyone is just as nice and as friendly and as helpful as can be. These people do their jobs very well, treat you as if they are your friends and make each visit a nice place to go (even though I had to replace a brand new $350 tire). Thanks Mercedes, especially Alex, for making me feel like I'm part of the family.

Service was great, thanks Liz. Airbag replacement was done quickly, Thank you

I was treated like family. Car was ready as promised on time.

The service was great once they received the part to fix my car. The piece did take sometime to come in .

I have purchased/leased 5 cars from this dealership since 2012. I have been pleasantly surprised by the attention, service, and professionalism demonstrated by them.

I have been a customer (service and sales) at Mercedes Benz of Coconut Creek for many years because of the way they take care of me and my cars! Paul Santamaria has been my service advisor all these years - he is knowledgeable, sensitive to my needs as well as my time and is always honest and trustworthy. Brion Fitzgerald- service manager - is always on top of things and is delightful to work with. I strongly recommend this dealership and it’s service department if you want excellent attention to detail as well as superior treatment and experience!

Kevin is the Most respectful, considerate, and honest human at the dealership. I can’t express how much I appreciate him for all he has done for me and has made my car experience a phenomenal one. He is the reason I will continue to do business with Mercedes and once again I hope that he is appreciated beyond words.

Super friendly staff. I was made to feel like an uber-valued customer!

Friendly staff. Had a great experience.Rick made me feel like I was part of the family.

Great service, efficient and Rick was easy to work with.

Walled Mr Brown got me in the same day serviced car.

Excellent Service. I was taken right away and the repair was exactly what I needed

Needed new tires and some other minor issues taken care of on my S class. Mary Donnell was wonderful and arranged to have my car picked up from my house and gave me a loaner. I truly appreciated this as the Corona virus is getting worse again and I felt it to chancy to be around so many people. They took good care of my car, fixed all that needed fixing. Am truly appreciative of all they did. I recommend them highly.

My advisor, Liz Berrios is the best. She informed me of possible future maintenance requirements to keep my vehicle in optimal state and to better plan address these items.

Paul Santamaria is the most courteous and professional service writer I have ever met. He makes the whole experience painless.

Difficult to get follow up information on my car work

Worst buying experience/dealt with a bunch of dishonest aggressive people.

MR Santamaria was very helpful. Got my car done in an appropriate time.

The representative was excellent and the service was great.

I had my S-Class towed to Mercedes of Coconut Creek for repair of a warranty brake issue. I was a little disappointed that there was no loaner car available but in less time than it would have taken me to get down there to pick one up (24 hours) they had me back on the road. Everyone is friendly and knowledgeable in their job and my service advisor (Kevin) is definitely one of the best I have ever worked with.

The staff was very professional and the service was excellent.

Staff was very helpful. Manager kept me informed during the entire process to purchase my vehicle.

Kevin Alexis was very professional friendly and helpful

My previous review was intended for autonation chrysler of Pembroke pines. I incorrectly thought that was what I was posting. Coconut creek Mercedes benz was very good all around.

The experience was great! My agent made it very simple for me. All I had to do was take my car there and he did the rest. The company provided me with a new model loner car which was very comfortable.

The service center guy was great, he told me exactly what the service was and kept checking on me

Excellent , professional, helpful, very happy, I will definitely come back here

Great and timely service!

I had a quality experience at the dealership. My adviser, Paul, was top notch as well.

Slow to respond to phone calls. Someone slow to diagnose problem. Two parts came in 8 days. The other two parts is going to take at least four months.

Just bought my E300 here (used). Good experience. No problems with the car after a week of using. Price was fairly competitive. Car in great condition, and I would recommend them to anyone buying a used Mercedes.

I'm so disappointed with the service I received here. I am the easiest going person and let me tell you they've lost a customer. I went and bought a new car for almost 90k elsewhere even when they had slightly better deals just to not be treated this way again. I plan to buy another for my mom as a gift next year and I rather to pay more elsewhere. First Issue: When I bought my car on February 18th I did not receive an extra key because they did not have it. I didn't care because I was so excited to get my new car and was reassured It would be located and delivered to me promptly. 2 weeks later I called, no progress (March 6th) I sent a text no progress and I was told I would receive a call on Monday. A week later (March 12th) .I did not receive a call and I tried calling back (On Thursday) and got no one so I sent another text. I was then told IT HAS BEEN ORDERED AND WILL BE SENT TO ME. I should bring the key to any Mercedes and they will program it for me. After waiting until Mid April I called several more times and was eventually told keys can't be mailed and I will have to drive 2 hours from home to come get the key programmed. AFTER ALL THIS I WAS STILL CALM AND WILLING TO DO WHATEVER. I then tried to set up an appointment I was told they would have to order the key. Now was I lied to or what? Because I was told it was ordered and will be sent to me directly! That's the worst thing you can do to a customer. At the beginning of May I tried again no update or progress on my key. Eventually, I needed up getting in a BAD CAR CRASH AND MY CAR WAS TOTALED and I still haven't received a call back or update on my keys. WOW. Another Big Issue With Refunds: Early June (can't remember the exact date) I went to the dealorship to get refunds for all the plans I paid for additionally. I was told the exact documents I needed I remember staying at the dealership holding on the phone waiting to get documents faxed to get everything finished. I got all the requested documents and explained I live far away. I was reassured by finance that all documents were okay and I will get a check in 6 weeks in the mail. I gave it about 7 weeks and I started doing follow up calls. I left several voice messages to the finance department. I did not receive a single call back. It got so frustrating I stopped leaving messages. I CALLED SO MUCH I KNEW NICOLE's VOICE and she knew mine and who I wanted to speak to. In the midst of this she is the only person I want to commend because she got up and walked to the finance department while I was holding on the phone. That's how I got in contact with the CFS Director. At this point its about WEEK 9/10 and I was TOLD I HAVE TO WAIT ANOTHER 6 WEEKS BECAUSE A DOCUMENT WAS MISSING!!! I became furious and its unfortunate that the CFS Director who was trying to help had to deal with my anger and frustration. IF THE TABLES WERE TURNED AND I OWED YOU MONEY AND A DOCUMENT WAS MISSING you would have contacted me consistently to receive your money without me having to do a single follow up call. Now Mercedes-Benz of Coconut creek is it fair that I have to wait an additional 6 weeks for a mistake your finance department made? After the already poor experience? 6 WEEKS LATER I HAVE ONLY RECEIVED A SMALL PORTION OF MONEY I AM TO BE REFUNDED. I tried so hard only to be disappointed. Awful service and honestly the 1 star is not even deserved.

Always professional and pleasurable working with Liz, she never misses the mark and always go above and beyond to take care of any and all concerns.

My salesperson, Rashad, was not only very professional, but also friendly and made sure that I had a positive experience. Overall experience was excellent.

Excellent service from Roadside Assistance. They were very fast and professional.

Great company! I highly recommend !

Rick brown always an amazing service rep! Honest and fast

Great customer service!!! Sid, is the bests was very helpful during the process of me getting my car serviced.

Had my car repaired quite a few times! My service agent Kevin was ver accommodating!

We had a great buying experience at Mercedes Benz of Coconut Creek. A knowledgeable and patient sales person who makes me feel comfortable. Not a rushed experience.

I have had my car in for the same issues many times

Staff was friendly and attentive. Process took a long time which is why I gave 4 stars to overall and buying process. Paul in service at this facility is the reason I purchased another vehicle here.

Sid was my service advisor. It is always a pleasure to bring my car to Coconut Creek Mercedes. The waiting room is very comfortable. Time goes by quickly. Everything is handled smoothly. It is so worth having a Mercedes when it comes time for service.

Philip Moodie is very professional and he went above and beyond to answer all my questions as it pertain to my yearly service. I will definitely recommend friends and family Mercedes-Benz of Coconut Creek.

Liz was very helpful and to the point for my appointment

Yes 5.0 rating! Sid stuart was great! Helped me out tremendously!!

I paid an insurance and every time a go for service trying to charge me for everything, I paid for tires services and they want me to pay $84.00 plus tax to rotate the tires, always something I've have been a customer for a few years and already bought 2 cars, but I don't think wouldn't buy another one or recommend Mercedes to anybody, and the aptitud of the service people is not too pleasant.

Quick professional service all the time.

Disappointed with my experience! Scheduled an appointment for a full detail and Frigi-Fresh A/C service for my CL. During the drop off walk-around I requested the engine bay and exhaust tips be included in the detail. All went well until I returned to pick up the vehicle. I was told that they were unable to improve the appearance of the exhaust tips, which appeared to not have been touched since upon my return home I wiped them off and they looked better. As we opened the hood to examine the engine bay detailing the hood spring fell off, which was suspect because the spring retaining plate was nowhere to be found. As I inspected the interior, I noticed the floor mat retaining covers for the driver and passenger sides were missing. The service advisor went to speak with the detailing shop to see if the floor mat retaining covers were still in the shop, only to return saying they weren’t in the car when they received it. Which is not true! The service advisor said he would check with the used car department to see if they could find some covers, which he has not been successful. I agreed to order the hood spring because I could not determine how or when the spring broke. However, I was skeptical since we could not find the end cap anywhere around the car, and also agreed because the service advisor quoted me it was an $8.00 part. Today when I picked up the part, I was charged over $30 dollar. Sad experience!

Hi Brion, I want to thank you for the awesome and outstanding service you gave me and did on my car. You explained everything with great knowledge and honesty on what my car need it. I have bought all my cars and have serviced them there and you by far, have been the best service manager I have had. Thank you again. Sandra Raba.

I have purchased three cars from Coconut Creek Mercedes over the past several years. They have excellent customer service and best pricing around. Easy process all way around.

Natalie in sales and Rick in service are both awesome! Rick is knowledgeable and honest about what your car needs to run at it’s best, and Natalie went above and beyond to help me out when I needed to pick my car up from the dealership. This is by far my favorite MB dealership in the South Florida area due to their customer service!

The service manager at Coconut creek is very helpful and tried to do his best. Paul made my experience at the service center very friendly listening / resolving my concerns

very professional friendly knowledgeable of Mercedes.

Paul Santamaria in service takes care of all my needs and he is fair and honest

I’ve been going to Mercedes Benz of Coconut Creek for a while now and there has never been an issue. They are very professional, courteous and efficient. I was there recently Paul was great and so as the ones who helped me in the past as well. I strongly recommend this place for all of you MB needs. Great place!

Paul was amazing. He was very professional, and very efficient. He gave an estimate time; and fair enough I was done by the time promised.

They wine you and dine you till you sign on the dotted line. Then you become a red headed stepchild.

Took care of a nagging battery problem with no appointment. Took careful approach to insure there were no additional problems.

Liz in service is the best!! Mary is also an incredible manager! I will definitely be back :)

Great service and professional attendant .,the company took extreme safety measures

Paul Santaria and Brion Fitzgerald are beyond amazing and accommodating in service. Their service and attention to my needs were beyond my expectations!

I really enjoyed my experience and Alessandra and the rest of the staff was really helpful and nice! They really helped me every step of the way to getting my dream car! Thank you so much for everything!!! 🎊🙏🏽

I highly recommend out service advisor, Phillip Moodie. He cares and he is very experienced and knowledgeable. We had an excellent experience and we thank you Phillip for all your professionalism. MB of Coconut Creek is fortunate to have you. Ask for Phillip!

Kudos to Kevin Alexis, my service advisor. He is extremely knowledgeable and always professional. He makes the experience of bringing my car in as stress free as possible. I have worked with two other service providers but Kevin’s level of customer service goes above and beyond.

Excellent service from start to finish. No long waiting and extremely personable staff. I was impressed

Liz Berrios took the place of my usual Service Manager. I can only say that she was OUTSTANDING! She took care of all my issues with courtesy, professionalism and precision.

Rick Brown is my service advisor. He is very professional, explains in detail what service is needed and the estimated cost.

Our salesman Mark Sawyer was very professional .It was an excellent experience buying our car from him. He had patience and was very friendly. It was great doing business with this dealership.We already recommended our friends to go to MB at Coconut Creek.

My cruise control stops the car suddenly when going under a bridge that’s checking sun pass. The brakes go on automatically and your goes from your current speed done to zero in a matter of seconds and you can get reared if you are not sharp enough.

I was advised the repair would take no more than 2 hours, but as it turned out it took the dealership 2 hours and 45 minutes to perform the work. Worse yet, when I got the car back, the engine light on the dashboard was on. Very disappointed,

I always leave feeling that the crew has done their best work for my car. My thanks to Paul for his attention to detail and quick responses to my requests.

Service personal was very efficient. from start to finish.

Great location! They were able to sort out the issues I had with my car. Very polite and friendly staff. Different experience from the prior location I visited. Thank you MB of Coconut Creek

Paul was very professional and knowledgeable. Excellent customer service and trustworthy person.

Fantastic experience where my car was taken care of as it was their own . Service manager is very understanding and pleasant to deal with .thank you Brian !

Quick and easy took care of my problem with no effort. Always enjoy the treatment I receive at this dealership for the last 15 years

paul santamaria is a very good service advisor.

Very well organized, professional and knowledgeable.

Fast, prompt and efficient

Great experience overall. This is the third Mercedes dealership I have been to since I moved to Florida 2 1/2 years ago. Quick, easy, and very pleasant. Paul was wonderful in facilitating the completion of the service in a timely manner. Thank you!!

Professional and courteous customer service

Very satisfied with service. Service manager was very accommodating and courteous.

Rick was very professional and the service was exceptional

I service experience was EXCELLENT. Since the Covid-19 pandemic, I do not feel comfortable coming into crowded places unless extremely necessary. When I expressed concern, my service representative Ms. Liz Berrios, arranged to have my vehicle picked up and dropped off from my home which I greatly appreciated. She is very friendly and personable and never seems bothered when I have questions or concerns regarding the servicing of my vehicle. When I received my Mercedes CLA 250 back from the dealer, it was cleaned and the breaks are as good as new! I would definitely recommend Coconut Creek Mercedes to my friends and family.

Poor customer service. Getting my car serviced there used to be very convenient now it has become quite a burden to say the least.

Always no hassle servicing my car here..the staff is a pleasure to deal with and they always get it right the first time.

Rick is always Efficient and timely. The service is outstanding overall in the service department.

My first service appointment proved to be efficient and well done! Love the car wash!

Had yearly service yesterday. All went well. Excellent job.

Jim Ganley in the service dept. went above and beyond for me and making sure the car was right.

They don’t communicate and be apparently damaged my vin# while changing my windshield causing a longer delay

I would not recommend having any work done on car except basic maintenance, which I have not done yet but hopefully they can do that competently.

Paul is an excellent service advisor. Very professional.

Another great service. Easy and no contact with the cleaning crew very visible.

They ended my lease months early and started a new lease with a 2020 demo car with low mileage. A very fair price for the quality of the product and the service behind it. Professional and caring people who valued my business in a very unstable economic time.

Anne was amazing and so helpful. I walked in knowing what I wanted and walked out with that exact car and a great deal within a few hours. Highly recommend this location!

Kevin Alexis really helps customers and take care of my vehicle in order to keep us safe and reach the best performance.

Great experience dealing with Alan the AMG specialist from sales at Coconut Creek MB. Love my new car. Will be back for more ☺️

Liz Berrios in service has been extraordinary and exceptional! Very pleased with the service. Liz routinely goes above and beyond to cater to my needs. Recently, she even filed a claim on my behalf with a 3rd party vendor for a tire hazard policy.

Kevin is excellent service adviser. We love him. He is Courteous, very efficient, knowledgeable and makes bringing my car in a pleasurable experience.

Buying from Ana at AutoNation was a repeatable experience. We found her to be extremely knowledgeable, personable, professional and a pleasure to deal with. If you are shopping for a Mercedes, we highly recommend her.

Level of comfort through the whole process you?d expect with owning a Mercedes

Only take your car here if you want to get it back in worse condition. Brought my 2019 c63 here for a brake service to replace the pads and rotors, except when I got my car back they messed up and chipped all my brake calipers. Not only did they damage my car but now they don’t want to accept fault and replace or repair them. Sad excuse of a dealership/service center, avoid this place at all costs!!

My experience at coconut creek Mercedes was and always been fantastic. I own 2 Mercedes, 2013 Sl63 and 2014 cls550. This is my fourth SL. As I?ve always enjoyed my SL?s, this will be my last Mercedes. I had a strut replaced. Not a cheap repair. I?ve had struts replaced on every SL I?ve had. Airmatic struts. After some research I?ve found that Mercedes has known for years this has been a problem. Instead of redesigning or re-engineering Mercedes has chosen to just keep what they have. Undoubtedly it?s a money maker. Getting a fifth SL would not sit well with me, knowing what I know. After 15 years I?ll be shopping for a Porsche or BMW. Thank you to Mercedes as I really enjoyed my cars. Integrity to me is of the upmost importance. Scott D

Easy to work deal with and professional!

Great customer service and overall experience in a timely manner

Everything is excellent in Autonation MB Coconut Creek. Starting from their customer service team, and the facility *****

Fantastic service, my service specialist Paul, treated me with dignity, respect and honesty. Treated me as a valuable client. Thanks Paul.

Satisfied with service advisor. He checked and fulfilled what I wanted done. High five Kevin Alexis.

I maintain the quality level of service at MB in Coconut Creek remains unmatched as is ever so obvious my service adviser Liz Berrios's work ethics and her interation with the mechanics. I'm so very, very satisfied. I needed parts this time around. Two day turn around. They gave her back to me fixed, spotless as if nothing was ever wrong. I will always be a MB Coconut Creek repeat offender. I am that pleased with it "All." Mary H.

Salesperson are tremendously helpful and ready to give the right advice

My service writer Brad went above and beyond helping out with my car?s problems. Thank You Brad.

Everything was handled in a first class manner . Loaner in great condition my car was cleaned before I picked it up. Service was very professional

Great service as usual! Thanks

Thanks to Rick Brown my experience it was incredible and smooth!!! Thanks Rick

There Service is excellent, they listen to your needs. I just love my service advisor Mr. Rick Brown, he makes recommendation to things I need to my car before I can tell him what I want or need.

The service advisor Phillip moody took very good care of me. Got me in and out real fast. They needed to replace a rear tail light lens. Which I thought like most cars it’s just the lens. It’s the whole housing. Kudos

Service Representative was excellent and provided efficient service.

Our 2012 ML BlueTec has been somewhat of a problem child. But I can't say enough good about Mercedes of Coconut Creek in their efforts to repair our vehicle and keep us as a Mercedes satisfied customer. Kevin (our service tech) and Mary (the service manager) have done exemplary work in both repair and cost control and both are a credit to the AutoNation brand. And it is because of their efforts that we will continue to buy or lease the Mercedes products.

Rick Brown was amazing in helping Us with our vehicles

They are very Proffesional and prompt

Took my car in for service, from service advise to costumer service was treated with respect and courtesy ,and my car was service to my satisfaction, have no complain i left very happy.

This Coconut Creek location is the complete package for sales and service. I would recommend to anyone. A

They have impeccable service.

My advisor was very customer friendly. He suggested a service for me and I appreciated that.

Another one star for this Coconut Creek dealerships service dept...I brought my brand new Mercedes C 300 in after 4 months of owning it with a entry/exit seat issue...the first time it was "fixed/corrected" it stopped working after one day. The second time I brought it in... it didn't work by the time I got home. Both times I was told it was program glitch and the issue had been resolved. I guess paying over $40k for a car doesn't really entitle you to all the perks it has to offer. I'm still waiting to hear from the service manager Brian since I haven't heard back from my service rep.

I had a nail in my tire and the dealership took it right away plugged it in last my car. Excellent service in a very timely fashion

I was kept waiting for hours even though the paperwork had been completed. I had a scheduled appointment and they did not have the car ready . Terrible service. Not going back. And they forgot to supply the car with the owner?s manual which despite request I still have not received. Total BS.

Everything was satisfactory. Everyone was polite and efficient

There was a factory recall on my vehicle and when I took it in for that some additional concerns was handled under my manufacturer’s warranty . This was a difficult time for my family as we had dealt with a loss . My service advisor Sid Stewart was kind , courteous and even went above to accommodate my schedule . They were punctual and efficient . My loaner car was very enticing for an upgrade. This was one of the best customer service experiences I’ve had.

I've had three Certified Pre-Owned (CPO) Mercedes vehicles. The most recent purchase was from Mercedes Coconut Creek. Mercedes Corporate provides guidelines, procedures and standards for dealerships to follow in order to provide a world class customer buying experience in keeping with their luxury brand. Unlike my two previous CPO vehicle purchases from other dealerships, Mercedes of Coconut Creek has been challenged with keeping a qualified CPO manager on staff. As a result, my experience was no better than a used car purchase from any budget car dealership. There were a number of procedures and customer deliverables that were overlooked or forgotten in my purchase. I had to point them out in order to get things corrected according to corporate CPO standards. I would suggest senior management conduct an audit of their CPO process to identify and correct the problems that keep them from being in compliance with Corporate directives and distinguish themselves as the luxury brand that they are. It's been 6 weeks since my purchase and I'm still waiting for the dealership to close the open actions from the sale. On a good note, I've always had a great service experience at Coconut Creek.

The associate, Mr James was helpful. Appreciate his services his assistance and professionalism.

I recently bought a used Audi with the assistance of Alan Telakowiec. He was very attentive to detail and knowledgeable about the product. The after sales administrative process was much less pleasant. Several times I was asked to pay additional fees related to oversights and administrative errors. I refused to pay them and have been treated with courtesy and respect. Overall, my experience was acceptable but it just wasn’t a big wow! I’d recommend Alan to anyone.

The service provided is far beyond average. The care for your car as well as your concerns are highly addressed. The professionalism speaks for itself.

GREAT SERVICE. APPOINTMENT WAS ON TIME AND LOANER CAR WAS READY. GOOD QUALITY SERVICE!!!

They detailed my car nicely! The gentleman that took care of me was very polite.

Every time that i need to service ine of my cars or if i had any problems I always go to Coconut creek dealer. My service advisor Rick Brown is the best, he answers all of my questions, he is so helpful and so professional.

I have over 10 driving going to many Mercedes Benz facilities I find the Coconut Creek Facility meets all the requirements that get the job done right. The Staff listens with a smile that will make you come back over and over again. Hats off to a well maintained team of people. I have always bring a smiile and I left with a smile.? ps BIG THANK to service Liz

First of all, Ryan Fresquez, very polite, friendly, you need more advisors like him.

It?s always awesome when I bring my car in for service. Rick and Mary are phenomenal! I enjoy the friendly service and my questions are always answered.

I have been going to MBCC for years! When it was time for me to purchase a new car, the sales persons went out of their way to make sure I could afford my new car! The service people are always smiling, respectful, pleasant and professional. My service manager always addresses me by name! The service is always excellent - competence and consideration for my personal comfort. I couldn't be more pleased!

I am a new customer (just moved). Treated wonderfully

Every thing was good until I got the car home. I ask every time I go in to have my tire pressure put 1lb above the standard so the tire pressure light will not come on right away. They don't listen or won't do what I ask, as soon as I got home the tire pressure light came on again and won't go off, I am tired of waiting hours on end just for them to tell me it is fixed and then I get home and it is still the same as when I brought the car in.

always there for me when I need them. Kevin always looks out for me and makes sure my car is perfect!

Easy and fast services, people very funny, location close Frot my home

A real pleasure working with our salesman Mark. Appreciated the full inventory.

I made an advance appointment for my 10K Service (which I bought when I purchased the car and was very expensive). I was promised a Loaner car when making the appointment. When I got to the dealership for my appointment; I was told there were no Loaner cars available. This is not the way to do business. Very disappointed. Would not recommend anybody.

I made an advance appointment for my 10K Service (which I bought when I purchased the car and was very expensive). I was promised a Loaner car when making the appointment. When I got to the dealership for my appointment; I was told there were no Loaner cars available. This is not the way to do business. Very disappointed. Would not recommend anybody.

My service adviser Paul Santamaria is professional and always gets my car done on time. Waiting room is comfortable and staff are all very friendly.

The service..... the service.... the service. ... The people. I worked with Liz Berrios. She is truly exceptional. Cares, Cares, and solves your problems and give you answers. Second to None.

This is my second vehicle purchase from Mercedes-Benz of Coconut Creek and the staff is wonderful and this was also second transaction Elizabeth Hernandez, Internet Sales Manager who is delightful to work with. Everyone else was super as well.

My car had a type B service and all went well. My Advisor Jim was very helpful and kept me informed of the cars status every step of the way.

We called on 1/13 to make an appointment to bring our car in for 2 repairs. We provided a part number for one of the repairs when we made the appointment...so they could have the part on hand when we delivered it. We dropped the car off on 1/15, but it was not diagnosed until 1/23 and we were not called until 1/27 to ask us if we wanted the work done. Since we were leaving town in a couple days (which we had told them when we dropped it off) the work could not be completed in time and we had to pick up our car without the repair being done. Why have an appointment if you will not start the work until 2 weeks later? The service department did not meet my expectations, and I will not be back.

Customer service: very good experience, Repairs: Very good, Facilities: Loud music, very disturbing, complete "unnecessary".

It was a very enjoyable experience! I had a car service and Advisor was Bradley Hatfield. He’s especially attentive, courteous, and walked extra miles to keep me updated on the progress of whole service. He even go to garage to get my car back to cut the waiting time shorter, and I was very impressed for this level of service he provided, especially in South Florida. I shared my experience with my family and friends and they are impressed as well. ( It seems the front young fellows are also nicer than before!) Thank you, Bradley, you made my day.

Excellent service excellent care. Sidney was very helpful in expediting the process and got everything done and taken care of.

As usual, my Service experience @ Mercedes Benz of Coconut Creek was terrific from start to finish. Kevin (my service adviser) took such Great care of us making sure that everything was done correctly. I would definitely recommend this dealership... especially Kevin!!!

Good experience. Sales Rep very helpful and knowledgeable. Service Rep very nice as well. GOOD OVERALL

Just purchased new AMG from MB of Cocoanut Creek. Salesman, Michael Kanen, was fantastic. Helpful, throughly knew the car inside and out. Whole purchase process went smoothly.

It starts with Paul Santamaria, my service advisor, who just makes the overall process so easy and stress free that I think if Paul were not there my next car would not be a Mercedes.

Deliver the premium car experience the many of your customers expect from a high end car dealership.

Always helpful and professional.

Great service service manager Rick is top notch and also had loaner car waiting for me!

I feel like the mechanic did a decent job on the basic repairs of my Smart Car, brakes, new tires, alignment, wipers etc...but he couldn’t pinpoint the broken pieces of roof parts that my father found (which by the way is not a smart car specialist). The female service advisor, Liz and the female service director are both very rude and condescending. I know my car, I know what’s wrong with it but instead of being helpful they just matter of factly state there’s nothing we can do about it. I took the vehicle elsewhere and they were able to pinpoint the issue immediately and in turn, found a great Service Advisor and the right place to get my car repaired. I will not return to Coconut Creek Mercedes/Smart. I’ve been so spoiled with the wonderful service advisors from Schumacher Mercedes/Smart in Scottsdale AZ and also Park Place Mercedes/Smart in Dallas TX. Coconut Creek, you should learn customer service from these two dealerships.

good buying experience. no issues with anything. thank you

I feel like the mechanic did a decent job on the basic repairs of my Smart Car, brakes, new tires, alignment, wipers etc...but he couldn?t pinpoint the broken pieces of roof parts that my father found (which by the way is not a smart car specialist). The female service advisor, Liz and the female service director are both very rude and condescending. I know my car, I know what?s wrong with it but instead of being helpful they just matter of factly state there?s nothing we can do about it. I took the vehicle elsewhere and they were able to pinpoint the issue immediately and in turn, found a great Service Advisor and the right place to get my car repaired. I will not return to Coconut Creek Mercedes/Smart. I?ve been so spoiled with the wonderful service advisors from Schumacher Mercedes/Smart in Scottsdale AZ and also Park Place Mercedes/Smart in Dallas TX. Coconut Creek, you should learn customer service from these two dealerships. If I had only read the reviews, I would?ve never taken my vehicle to an Autonation...

I was very satisfied with the service I received from the dealership. They were willing to work without pressure, to make my purchase experience acceptable. They helped me through my terms.

Great dealership Kevin Alexis my service advisor was helpful friendly and knowledgeable. Very satisfied

Mark Sawyer, was courteous, knowledgable, professional and provided wonderful service. It would be a pleasure to deal with him again.

Went there to trade in my previous Mercedes. Xavier Cordero and Richard Williams assisted me through the whole process. They gave me a great price but more importantly their willingness to help me did the right vehicle and their knowledge on the products. I was in and out in maybe 2.5 hours. Additionally, Kevin Alexis has been my service advisor for a while and he’s professionalism and energy are always a treat. James assisted with a detailed explanation of all the car features and benefits. The whole team was great!

John and Jeff are amazing. They took the time to help while I was trying to decide on what car I wanted.

Jim our service manager is always amazing. We really appreciate his customer service and he makes us feel he is looking out for our best interests.

Worst experience I have ever had with a service department and corporation. First , they made assumptions and than followed up with lies. Brand new car wanting me to pay 4K in repairs and than lied on their service management system so corporate would believe it . They assumed thAt my 16 year old daughter put oil in the coolant . She cried that she didn?t do anything wrong but of course Mary and her service team decided to lie And never followed through with a professional evaluation . They never gave me a car to use so i had to get a rental car . Treated me like I murdered someone . I even had another car on hold to buy for my other daughter which is now off. I took it to a third party company in which they found a oil cool part defective . Now it?s in another dealer hands and my attorney teams so we will find out soon !!! I hope Mercedes and auto nation are happy loosing a customer who had bought 4 Mercedes !!!

Form the moment I arrived for the service on my car, I was impressed with the level of service. I can't say enough about all of the staff there who came together to make getting my car fixed an enjoyable experience.

Good service and caring people

Knowledgeable sales team. Willing to spend time with me to discover my wants and needs.

My experience in buying a new car was surprisingly enjoyable. I dealt with Natalie Furno who is very knowledgeable about her product, and guided me through the process effortlessly. She went out of her way to meet my needs and is a very pleasant lady.She didn't pressurize me at all, would certainly would recommend her and the dealership to anyone interested in buying a car, used or mew.

Service personal were not helpful. Had to call MB USA to get satisfaction.

Best Service Ever! Thank you all at Mercedes-Benz of Coconut Creek

Great service at Mercedes Benz st coconut Creek. Everyone is so kind and helpful it is always a pleasure to go there and have my care service. Awesome place to buy your car.

Yes and service department Ms Liz is the best. Great customer service thank you.

I am extremely happy with the service Richard W provided. Online sales transactions can sometimes be frustrating, but he made the process quick and easy!

I had an excellent experience with Mark Sawyer as our sales man. He was not only knowledgeable but very patient as I was making decision on such a large purchase. I highly recommend seeing Mark as well as Locksley. You will be so happy

always a good experience. Liz is an excellent advisor

My experience with Mercedes_Benz of Coconut Creek was excellent and by far my best car buying experience. Duane, my sales person was professional, knowledgeable and patient with me. I would recommend everyone to go and see Duane he is the Best!!!

Great experience. Thank you very much. Have a great day.

Generally finance staff and sales staff not very coherent but at least their customer service via managers to correct initial flaws in service was good and allowed me to remain in the sale. Needs bit more coherence between sales, finance teams and management to properly address client offers ,needs and the approval process but overall process eventually good.

Leased a new GLE350 Love the car. The Mercedes dealer was great. My sales rep Anne was a pleasure to deal with..

Highly recommended service at this dealer, the responsiveness has been sensational

Very professional staff was terrific

Great experience at this dealership!!! 😄 I would definitely recommend it to anyone who expect friendly and knowledgeable staff!! My SUV purchase was a breeze, and yes visit this place and you won’t regret it.

Great experience at this dealership!!! ? I would definitely recommend it to anyone who expect friendly and knowledgeable staff!! My SUV purchase was a breeze, and yes visit this place and you won?t regret it.

My husband and I have been buying Mercedes for over 30 years from Palm Beach dealer so decided to buy with this dealership instead and turn out great. I told our son who is a Iraq war veteran to go there to purchase a vehicle instead of the Palm Beach dealer he did but unfortunately could not keep the vehicle because of financial issues. He purchase extra coverage on the vehicle and suppose to get his money back but for the last 5 months been dealing with finance manager Scott Boukzam giving him the run around on giving him the money back they owe him. I have called and left a message and not getting any answer from the one we purchased our vehicle from Loxley Thorpe . When you mistreat a war veteran and especially our son the way they have we will not be purchasing another vehicle at this dealership again.

The employees in the service department are always very professional and efficient.

Service advisor was very courteous and helpful. From the front door until my service was completed, everyone was terrific. Highly recommend.

Mercedes Benz of Coconut Creek personnel are courteous and professional in my interaction with them. My service advisor Rick is so professionally helpful. I love the way they attend to my vehicle. Keep up the good work!

My sales person Mr. Constantino was knowledgeable, patient with my questions and very professional.

Liz Berrios was amazing! She took very good care of me. She answered all of my questions and made sure that my car was taken very good care of. First class service! Thanks again Liz!

I've come to expect exceptional service from MB of Coconut creek because that's the kind of help I always receive from my Service advisor Liz .Burrios and the staff. She always asks and LISTENS to my complaints before making suggestions, recommendation or taking actions. Her eloquence in relaying information is surpassed only by her knowledge of the task at hand. I've been vey lucky to have found her.

Thank you Liz Berrios for your assistance facilitating a comfortable service process.

Clean up the service issues. Ron Fitzgerald is not very good as the service manager. Has issues with the truth

great service all around. very helpful and courteous. explained everything and also helped with returning my old car and finding the perfect new car