Recent Reviews from Mercedes-Benz of Coconut Creek

By far, the worst Mercedes dealership I have ever been to. Do not be fooled, this is an AutoNation with a Mercedes sticker on the door. They “repaired” my car, took my money, and when I got home the car would not turn on. Now they want me to buy a battery to fix a problem that was not occurring until they worked on the car. Here is a list of my complaints: - The Service Associate, Mike, promised he would give me a call back by 1:00 on the day the car was getting serviced. After not receiving a call back, at 3:30 I called the Service department and was told that Mike would be calling me back in 2 minutes. After not receiving a call back again, at 4:15 I called the Service department and was told they would call me back in 40 minutes. This time they did call back and said my car was ready. I told them I was on my way to pick it up right then. - I arrived 10 minutes later and Mike had left for the day, leaving me and another customer who he was helping with nobody to help us. - The Service Manager, Mary, was very nice and helped me get my car back. However, when it came back, there were a number of scuffs on the door, which were not there when I turned the car in. Her response to the scuffs that they had caused were “well you know how it is with white cars.” This answer was unacceptable, and after persistent argument and more time waiting, she grudgingly agreed to clean off the scuffs. - I drove my car home on Monday without a problem. On Tuesday and Wednesday I did not drive or turn on my vehicle. On Thursday morning, I tried turning on my car for the first time since having it serviced, and it would not turn on at all. - I called back and was sent to the Sales Manager, another Mike, who offered to help me install the battery...if I paid for one. Mike accused me of “trying to pull one over” on him and claimed that I lied about how many miles it was to drive from Coconut Creek to my house in Miami. The lack of attention to detail is rampant at this location. Follow-up is non-existent, and your car will be left worse off than when you gave it to them. Please do not make the same mistake I did, find a different Mercedes dealership. There is a reason Coconut Creek has the lowest ratings in South Florida

Tyler Filliben Apr 21, 2018

Tyler Filliben Apr 20, 2018

Where do I start...i have leased several MB's. I decided to purchase a used 2010 MB at this dealership. My sales person was Michael but after hurricane Irma Nicole Lemon became my sales person. I live in NC and I took a chance to purchase a used vehicle from a reptuble company so I thought..... Nicole provided me a video of the car and my only concern at that time was that all 20 lug nuts had heavy rust on them. She told me that it rains every other day in Florida and its normal to have rust. I agreed to purchase the vehicle even after Matt (sales manager)would not negotiate the sales price. Now once all paperwork was completed they sent a notary to my house on 9/18. On the papers it indicates that the purchase date was 9/13. This used car had a 5 day money back guarantee from the purchase date. (Seems a little shaddy) I received the vehicle on last night (thursday 9/21/17) around 10pm. Early Friday morning 9/22/17 I took the vehicle into a local mb dealership. I paid 160 for a checkup and to get the vehicle inspected. They advised me that the lug nuts are very rusty and can cause more damage and an engine oil seep. I haven't had the vehicle 24 hours yet. I called the FL dealership as soon as I got these results and spoke with Matt(sales mgr). He did not want to cover the repairs.Now when the driver picked up my vehicle the second key was not made and delivered with the glk. So he's sending a reimbursement for that in addition to paying for my shipping to get the vehicle to NC. (Still have not received reimbursement) The delivery driver mentioned to me that someone refrenced that the engine light was on and they tried to conceal this (shaddy) I'm so fed up with the inconsistencies of this dealership. I called the GM and no returned call. My next step is the BBB. If you purchase a vehicle from this dealership please be cautious I wish i would have been. I wish i would have walked away from this deal when I told them I would. I wish i never would have let Matt suck me into this nightmare. Today is 9/26 and I learned that I had to replace a tire that cost me $300 and that they spray painted one of my rims. Perhaps to cover up the rust. Let's see what else comes up as I've only had this vehicle less than a week. I've post pics. I'm not making this stuff up.

Angel Roseboro Sep 26, 2017

I have purchased 4 or 5 Mercedes vehicles over the years at different Mercedes dealerships and have always found the experience to be professional and better than that of a typical less expensive brand (I assumed you got what you paid for?). This was not the case at Coconut Creek Mercedes-Benz. First off I traveled more than 2 hrs to get to the dealership after setting an appointment with the salesperson to examine a certified preowned MB. Upon arrival of my scheduled appointment, I was told that the salesperson whom I was dealing with was off that day. Next, the vehicle that I was supposed to test drive was in the paint shop for some minor touch-up and I could not see the car. After spending 5 plus hours at the dealership (in addition to my 2 hr drive over), trying to figure out what could be done and making an arrangement to have the vehicle shipped to me with a no hassle return policy, we bought the car. Upon receipt, the vehicle was found to have damage that was pointed out to me by the transporter of the car. Later that same day, my wife took the car for its first spin only to find that blindside warning system failure lights came on and she immediately brought the car in to a local Mercedes dealership for consultation. Apparently this was related to the noted damage by the transporter. It took several communications back and forth with the Coconut Creek sales manager who finally agreed to deal with the other Mercedes dealership to address the problem. Additionally, they provided me a quote on the trade-in that I indicated I would be using (trade vehicle was fairly represented prior to the quote) only to have the trade value number provided to me re traded (lower) with some shady reasons provided. Lastly and maybe the smallest thing was that when all of the hassles about our time and the lack of courtesy of the letting us know that the original salesperson was off on the day that she scheduled the appointment with us and that the car was not even ready for a test drive the attending sales person and sales manager indicated that they would be sending us a small token of appreciation for inconvenience, never arrived. AVOID THIS DEALERSHIP AT ALL COSTS.

Mark Senda May 24, 2017

DO YOURSELF A FAVOR, NEVER EVER EVER BUY A CAR FROM MERCEDES BENZ COCONUT CREEK" Unfortunately not a good experience as you would never expect from Mercedes Benz. To begin, it took a whole day to purchase this vehicle. Let me start by stating I am a busy business man who travels a lot and trusted Mercedes Benz to purchase a vehicle for my company. The dealership never offer me a gap insurance or fail to disclose I need it one at the time of purchase. Five weeks after owning the vehicle my lawyer went over the documents and asked why I didn't get gap insurance. I contacted the sales person and therefore the financial person STEPHANIE JOHNSON, who after I explain what I need it she stated she assumed I didn't need to have gap insurance. I stated assuming is not good at all specially in business as you can harm anyone financially with your decisions. I went back to the dealer, spoke to the general manager, he refers me to one of his employees to help me. Mr. RYAN STRUBLE. I proceed to explain and he express by saying sometimes people makes mistakes and he will be able to correct it contacting Mercedes Benz immediately and over the phone paying and obtaining the gap insurance. Weeks passed and didn't hear nothing. I called ten times leaving several messages to Mr. Struble, and he never contacted me. I went back to the dealership looking for some answers, I stand outside Mr. Struble glass door for a while, he completely ignored me, until someone came to ask me how they can help me. Its been two months and nothing, no phone calls, no nothing. As you can tell they sold me a vehicle and now they washed their hands covering their mistakes. I contacted all insurance companies and no-one issue gap insurance. Now I own a vehicle who its price was $50,000 worth after 3 months $31,000 and unable to drive due to the risk of being in an accident without proper coverage. "DO YOURSELF A FAVOR NEVER EVER EVER BUY ANY CARS FRON MERCEDES BENZ COCONUT CREEK

darice Hofstein Dec 1, 2016

In warning stay away from this dealership. Also let it be known that it is an Autonation dealer. Worst customer service ever. Drove 4.5 hours to look at a used car. Car had some mechanical issues that needed fixing. Mike Fawn reassured us no problem, the issues could be fixed, then our car would be delivered to our house via a transport. We tried to keep in the loop as to where our car was and when we would be receiving it. Nothing! Car was delivered 15 days later and the issues were still not fixed. Ha due to the delay in receiving our car, we got the loan paperwork before we got the car...nice! My wife got a letter of suspension from the DMV that we owned a registered car without insurance. Lol. We didn't even have possession of the car yet. We were told that all the paperwork would be submitted once we took delivery of the car. That obviously didn't happen either. The day we received the car we were so excited. We took it for a drive around the block and the engine light came on. Found out it had a blown door speaker too, floor mats were missing and sunroof is still broken. Addressed all our concerns with Mike Fawn, who said he'd look into our issues and get back to us. We NEVER heard from him. We had to call him back. Now he doesn't remember what he paid to have fixed on our car. Says he spent all this money but doesn't remember what it is they repaired he needs to find out. OMG. Who does that?? Pays for services and has no idea what he paid for. My thoughts are he's lying. We since been to our local dealer who says there's no maintenance history of our car ever getting the sunroof repaired. We are so disappointed. We feel so cheated!! We've owned the car for 21 days now and we are so disappointed in ourselves for allowing ourselves to be taking advantage of. I'M WARNING ALL THOSE WHO READ THIS. STAY AWAY FROM MERCEDES BENZ OF COCONUT CREEK. Find another dealership to buy your car from. Oh unless your buying the crème de la crème of Mercedes vehicles. But then again it doesn't sound like they take very good care of those customers either. Sincerely Jason and Jolene.

JasonJolene Aug 15, 2016

What a bunch of D-Bags!! Very, very disappointed. I agree with other customers that all this dealership is concerned with is the sale and not the customer relationship after the fact. Sorry we didn't have the budget to buy a beautiful new Mercedes, but we did buy a used Audi A5. Drove nearly 5 hours to the dealership just to see the car in person. It's stunning but we found out the car had a few serious issues that needed to be fixed. Mercedes though did respectively offer to send our new purchase to the Audi dealership to be fixed. So we really wanted the car and proceeded with all the necessary papers to purchase this vehicle. It's now been 13 days and still nothing. No one keeps us in the loop and we have to constantly email and call, just to be told that our salesperson, used car manager and GM are all on vacation. Receptionist is nasty on the phone and you can hear the attitude in her voice. We have a leased vehicle to turn in and we are reaching the end of our contract but because of this extended delay we are going to be left without a car to drive. Darren has been the only person that has helped since everyone else is away on vacation. So the 1 stars are for Darren. Will we ever see this car? Or will we just go buy from someone else. Stay tuned!! .......... So we received our car on transport. Nearly 2.5 weeks later. A/C was fixed but the sunroof shade is still broke. Took the car for a drive around the block and REALLY!!!! the check engine light came on. Passenger door has a blown speaker that crackles. No floor mats. And one of the fog lamps does not work. Did anyone inspect this car in the shop???? Contacted Mike Fawn (who is completely full of shiz) to talk about these issues and oh he wants us happy. Says he's gonna get us an appointment with a local dealer. Well guess what. Haven't heard a damn thing from him since and we've called the dealer twice and left voice mails. What d-bags!! Thank goodness we protecting ourselves with an extended bumper-to-bumper warranty. Turns out the check engine light was only a gas cap but really they couldn't help us out. Everything else is going to go onto our warranty except floor mats. We'll purchase those ourselves. I warn all of you stay away from this dealership.!!!!!!!!!! They don't care about your business or that YOUR spending YOUR hard earned money!! Oh and I know all these other 5 star ratings are BS. Someone is posting these.

Jason Aug 3, 2016

I'll start by saying that the other reviews here paint a very positive picture. I wish that I could say the same about my experience. When I made the initial decision to choose Mercedes Benz, I did so for a luxury car that promises to come with luxury service. The motto is "The Best or Nothing" after all. From start to finish, the customer service provided by Coconut Creek was closer to nothing. I live across state so I needed a lot of details to be squared away prior to making the drive over. The process was slower than I would have hoped for, but fair enough. However, issues arose as soon as I signed and drove away. First, part of the deal I negotiated was to receive a sun shield/visor. This was written into an "I owe you" piece of the contract. May 25th, 2016 is when I made the purchase—it is now June 30th and after countless emails and phone calls, I am still anxiously waiting for the sunshade… 35 days and counting. Second, on my way home after making my purchase, I noticed the car was pulling strongly to the right (needing an alignment) and the back left speaker was rattling/blown. The paperwork for the certified car showed an alignment performed less than 30 days prior to my purchase. Maybe it's a coincidence both weren’t noticed during my short time testing the car, but I was a bit disappointed. The issues on the car required me to bring my vehicle to another MB dealership since I live on the other coast of Florida. The MB who serviced my vehicle rightfully requested I pay for the diagnostic and alignment even though the issues should have been resolved by Coconut Creek prior to my purchase. After over 2 handfuls of back and forth calls across a period of 3 days, Coconut Creek agreed to cover the cost of the diagnostic and alignment. My vehicle was held in service for over 6 days due to poor communication between the two MB dealerships. After the long wait and not having transportation, I paid the repair payment after Coconut Creek advised they would reimburse me. My car was serviced and paid for June 8th. It is now June 30th and I still do not have compensation for the repair payment. I would like Coconut Creek to help me understand why a mailed check would take over 20 days to be received. This would be worrying enough but it isn't even the worst part. Much of the situation could have been resolved by better communication and Coconut Creek taking ownership of their actions. The sales associate I purchased my car from has sent numerous emails to me—thanked me for my purchase, asked for feedback/concerns to be shared, and even asked for referrals from friends/family who may be inquiring about a new MB. I received about 6 of these emails over the course of a month, however I never once received a single reply to any of my messages or phone calls to her. When calling Coconut Creek, trying desperately to resolve my issues as explained above, I was constantly informed by various employees that "I'll leave a message and they'll get back to you" … my 10+ calls never received a call back. I had to take extensive time out of my day and work schedule to track down someone who could do more than "take a note”. Eventually I started requesting to speak with a manager. To be fair, for the most part, Mike has been apologetic, attentive and has tried to own the situation. The unfortunate part is that I still had/have to continuously follow up with him. I was never proactively informed on any status in regards to the check or sunshield. Over 3-4 days would go by each time I was advised “it should be in your mailbox” and then I would have to call again to get an update. The overwhelming take-away is: had I not continuously chased down Coconut Creek for this long, wasting time out of my day, FORCING customer service, no one would have taken ownership. I would never be able to recommend Coconut Creek to anyone else looking to purchase a vehicle. “Luxury service” and customer service, do not exist here…

Jarod Morgan Jun 30, 2016

I'll start by saying that the other reviews here paint a very positive picture. I wish that I could say the same about my experience. When I made the initial decision to choose Mercedes Benz, I did so for a luxury car that promises to come with luxury service. The motto is "The Best or Nothing" after all. From start to finish, the customer service provided by Coconut Creek was closer to nothing. I live across state so I needed a lot of details to be squared away prior to making the drive over. The process was slower than I would have hoped for, but fair enough. However, issues arose as soon as I signed and drove away. Frist, part of the deal I negotiated was to receive a sun shield/visor. This was written into an "I owe you" piece of the contract. May 25th, 2016 is when I made the purchaseit is now June 30th and after countless emails and phone calls, I am still anxiously waiting for the sunshade 35 days and counting. Second, on my way home after making my purchase, I noticed the car was pulling strongly to the right (needing an alignment) and the back left speaker was rattling/blown. The paperwork for the certified car showed an alignment performed less than 30 days prior to my purchase. Maybe it's a coincidence both werent noticed during my short time testing the car, but I was a bit disappointed. The issues on the car required me to bring my vehicle to another MB dealership since I live on the other coast of Florida. The MB who serviced my vehicle rightfully requested I pay for the diagnostic and alignment even though the issues should have been resolved by Coconut Creek prior to my purchase. After over 2 handfuls of back and forth calls across a period of 3 days, Coconut Creek agreed to cover the cost of the diagnostic and alignment. My vehicle was held in service for over 6 days due to poor communication between the two MB dealerships. After the long wait and not having transportation, I paid the repair payment after Coconut Creek advised they would reimburse me. My car was serviced and paid for June 8th. It is now June 30th and I still do not have compensation for the repair payment. I would like Coconut Creek to help me understand why a mailed check would take over 20 days to be received. This would be worrying enough but it isn't even the worst part. Much of the situation could have been resolved by better communication and Coconut Creek taking ownership of their actions. The sales associate I purchased my car from has sent numerous emails to methanked me for my purchase, asked for feedback/concerns to be shared, and even asked for referrals from friends/family who may be inquiring about a new MB. I received about 6 of these emails over the course of a month, however I never once received a single reply to any of my messages or phone calls to her. When calling Coconut Creek, trying desperately to resolve my issues as explained above, I was constantly informed by various employees that "I'll leave a message and they'll get back to you" my 10+ calls never received a call back. I had to take extensive time out of my day and work schedule to track down someone who could do more than "take a note. Eventually I started requesting to speak with a manager. To be fair, for the most part, Mike has been apologetic, attentive and has tried to own the situation. The unfortunate part is that I still had/have to continuously follow up with him. I was never proactively informed on any status in regards to the check or sunshield. Over 3-4 days would go by each time I was advised it should be in your mailbox and then I would have to call again to get an update. The overwhelming take-away is: had I not continuously chased down Coconut Creek for this long, wasting time out of my day, FORCING customer service, no one would have taken ownership. I would never be able to recommend Coconut Creek to anyone else looking to purchase a vehicle. Luxury service and customer service, do not exist here

jarodmorgan7 Jun 30, 2016

After going to 3 or 4 dealerships with a vehicle in mind, I landed at Mercedes of Auto Nation. I was greeted by a salesman, After walking around the lot for 15 to 20 minutes then going inside and not finding any salesman to assist me in test driving the vehicle I spotted; I was frustrated & baffled because normally car salesman would be hounding you. Along came a salesman, Glen Glazer that just had punched out and was supposed to be off that day but came to the rescue. He was very professional, friendly and helpful as we explained our frustration. He took his time in test driving and explaining to us all the details. At this point I was so tired after the day of searching & didn't want to spend 3 more hours in the business managers office so I gave Glen my credit card to hold the vehicle with a signature and I was on my way with plans on coming in the next day to finalize the deal. Because it was the last day of the month, they were very busy and I had to wait quite a long time to get into the business office but they waited for me to get there also almost all day. My first experience with the Service department went smooth also. After purchasing the used car, I noticed a sound of the engine that seemed to be a ticking or rattling; I emailed Glen and he told me how simple it is to schedule service online and was in touch with me everyday. Finally I just brought it in on a Sunday with hopes of getting a car wash but being the end of the day there was a 3 hour wait! I immediately was able to speak with the salesman,Paul who I was familiar with from bringing my older Mercedes in for service. He drove the car and had the mechanic look at the oil level and said all seemed good. He did say that this car and the model was notorious for making noise. I wasn't too happy about this because my 15 year old Mercedes purrs. I would definitely recommend this dealership and salesman to friends and family which I already have & I plan on having an excellent relationship with all areas; otherwise I will write again.

Lauretta PM Apr 10, 2016

The worse experience I have ever had from a car dealership. I have agreed to buy a car from this dealership a 2015 S550 coupe . The car had only 2800 miles. They told me that the car was brand new come and see. I made them an offer and they said yes. So I asked the salesmen and the sales manager if the car is damaged or had any issues what so ever. They both claimed that the car was is brand new condition and it had a CPO warranty. I told them that I lived in Orlando and it's gonna take me 8 hours round trip to Drive there don't waste my time if the car is not in great shape. Make long story short, I took my parents and drove all the way to this stupid dealership to find out the car had been damaged in the front and the door does not even close right and the seats are worne out. So I have asked to speak to A manager to see what can we do on another car because I have already drove all the way there I want to buy a car so my trip is not all wasted . the sales manager John Goldberg was so arrogant and lacked the professing customer service needed for his position. We tried taking to him and showed him that we drove all the way here please work with us and understand that your staff Mis represented a car that we came all the way from Orlando to Coral Springs to see. The man never even acknowledged our issues or even apologized for any inconvenience. Auto nations should be ashame to hire such a person that lacks empathy and understanding to his customers. His answers to our problem was if you don't buy the car our dealership is in a rich demographic area some stupid person will pay us what we want. I even should him in written deals that I have from other dealership like pansilvania, his answer was these are Amish people there they don't buy these cars insulting others. We went as far as to ask him to match the price from other dealers and he refused. Needless to say we are driving back to Orlando very discusted and disappointed from this dealership. Our advice if you want to spend Money on a used or a new Benz stay away from this dealerahip because the sales manager is the worst I have ever seen and you will never get the best price nor the best service.

Carlos G Nov 15, 2015

Why I will never buy a Mercedes-Benz again. This all began on November 17, 2013 when I excitedly purchased a 2014 Mercedes-Benz CLA 250 from Mercedes-Benz of Coconut Creek. They had just come out and were in high demand. I saw billboards and saw a few on the road, but wanted to see if it was a car worth considering. They literally had 1 car available for purchase as the pre-order backed out and I took it for a test drive. I loved the car and it happened to be optioned exactly as I would have ordered it. We begin discussions and I agree in principle to a deal. Now we're just working on the finer points when I notice over my salesman's shoulder the car hitting the street for another test drive. Well that can't be, my car was silver and as I understood it ... it was the only one at the dealership. My salesman confirmed that the car I was finishing the paperwork on was on the road for another test drive. I should have walked away right there, but I got emotional (shame on me) and opted to take the car anyway. After an incredibly lengthy process, the car was mine and I hit the road home. Upset about how things went down, but excited with my car new. The next day I receive a call from Ryan Struble in Finance that they made mistakes and I had to come back to re-sign all of the paperwork. Okay, so nothing earth shattering here, but at the same time I'm certainly not a happy customer and probably would not recommend them. Now mix in the monthly (sometimes weekly) marketing spam emails that I get from the dealership and I'm not loving my Mercedes-Benz experience. There was even the audacity to send me an email suggesting the 2014 CLA 250 was in high demand on the used market and there were lucrative offers to get me out of my car. I hadn't considered selling, but was curious enough to click. I filled out the form with the requested information and was met with a "someone from Lexus of Jacksonville will reach out to me soon". Really? Was my information sold? What happened to the "deal"? So again, really nothing earth shattering, but just fuel being added to the fire that was my Mercedes-Benz experience. Now the icing on the cake, I traded the car in 2 weeks ago for a new car from a different auto maker, which is a better fit for my family at this time. They had some aggressive offers and it was too good of a deal to pass up. I had purchased 4 installments of pre-paid maintenance with Mercedes-Benz USA and to date had only used 2 of the services. I called into the service 800 number and inquired about receiving a prorated refund of $847.47 (half of the $1,694.94 service plan). I was met with disappointment when they indicated that the plan was non-cancel-able, non-refundable, and non-transferable. "but what if I totaled my car before using the 4 services?" "Oh, we would have made an exception..." So how is this any different? It's a prepaid service, not an insurance policy. Service was not rendered yet you still have my money. Obviously at this point, I'm upset, so I called the dealership daily for 5 days until the first person would even return my call. They simply confirmed that there was nothing they could do, call this "number". So I called the number and was told there was nothing they could do, call this "number". So I called the number and was told there is nothing they could do, call the dealership. I have since called Mercedes-Benz of Coconut Creek on multiple occasions and asked for the general manager. He has 2 messages from me, but has not returned my call in a week. I did the only logical next thing, I emailed Stephen Cannon, CEO, Mercedes-Benz USA and asked for help. That was late last night and sure enough by 10 am this morning, Maria in Mercedes-Benz Customer Care reached out to me regarding the email. She reiterated there was nothing they could do. I suggested that Mercedes-Benz has been unjustly enriched by collecting money for services they will never render and asked her if there was anything she could do to help. Can you make an exception, like you would if my car was totaled? "Actually there are no exceptions, this policy can never be refunded". "So I was tricked by Ryan Struble at Mercedes-Benz of Coconut Creek into buying something that I could have lost if I wrecked the car on day 1?" "Yes, I'm sorry, we're not responsible for the dealership". I try one last time to reason with Maria by suggesting that I have many future car purchases left in my lifetime between myself, my wife, my kids, and recommendations to friends and family; am I worth losing over this small (to you) amount of money? "Sir, we've already lost you, if you were to come back to the brand you could call us back and we could see about making you whole on this". I suggested that that was a bit short-sighted as I left the brand on one purchase, not for a lifetime. To think that I would come back on the premise that they might entertain giving me the "exception" in the future (the same exception they can't give me today) is laughable. I told her, your company's ability to keep me as a future customer begins and ends today in how you handle this situation. "Sir, I apologize there is nothing more I can do for you." One final email was just sent to Stephen Cannon, CEO, Mercedes-Benz USA to follow up on this. I can't speak to their business model or their acquisition costs for a customer, but I'm sure it's must higher than the amount of refund that I'm seeking divided by the number of future purchases I will make. Mercedes-Benz, you have lost me as a future customer and I will do my part in ensuring every family member, friend, and colleague I have thinks twice before doing business with your organization. Sincerely, Michael Bodner

Michael Bodner Dec 9, 2014

I hate the worst ever experience with this dealership... twice. For starters, I purchased a brand new 2014 CLA 250 (right when they first came out in 2013). I test drove the car, liked it, started the paperwork, and look over the salesman's shoulder to find that a silver CLA 250 was hitting the road for a test drive. Well that couldn't be, my car was the only one at the dealership in that color at that time. So I said to my salesman, did you just get another silver CLA 250, or am I finalizing paperwork on a car that is now being test driven by others? Sure enough, that was my car. I guess I got emotional (shame on me) and I took the car anyway, but wow... what an experience. In any other dealership as soon as I began a transaction, the "sold" sign went in the window and that car did not move from that point forward. Okay, so moving past that... I get home with the car and now the dealership calls me back because they have screwed up the paperwork. I have to come back another day to redo the paperwork. Really? Was this the first car you ever have sold? Mind boggling. Ok, so nothing crazy yet. On a monthly (sometimes more frequent) basis I receive marketing emails from the dealership to trade in my car. The car they know I would be upside down on because I financed it with them. Are they kidding? Why are you spamming me! About a month ago, it takes the cake. I get an email saying the CLA 250 is "hot on the used market" and they want my car and will make me a great offer to get me out of that car and into another car. At the time, I hadn't considered getting rid of my car, but I was curious enough to click. I fill out a form online and much to my dismay see a blurb, "Lexus of Jacksonville" will contact you soon. Did Mercedes-Benz of Coconut Creek just sell my information? On top of that where was the offer for my car? I call the dealership and they "apologize". The marketing emails continue on a weekly/monthly basis. Still nothing horrible, but hey not loving this place... Fast forward to 2 weeks ago and beginning to plan for my growing family and this small car won't hack it anymore, so I traded it in for a larger family sedan (from a different auto maker). I had purchased pre-paid maintenance during the review with finance for 4 years/40,000 miles. To date, I had only used 2 services (20,000) miles and was inquiring about how to recover a pro-rated refund for the unused maintenance. Leave a message, no one returns my call. Call again the next day, get a voicemail, no one returns my call. Call a third day, I demand to speak to a person and not a voicemail. He advised that prepaid maintenance is not refundable. Well now I'm shocked, because one of the reason's why I bought it is because it was refundable (I have nothing in writing -- shame on me again). Well now I'm pretty upset. Call again a fourth day, ask for a manager, get a voicemail, he doesn't return my call. Call again a fifth day (today), I'm told the managers are in their morning meeting and one will call me right back. The clock is ticking, the meeting has ended, the phone isn't ringing. To wrap up the story. Shame on me on 2 accounts, but buyer beware! Learn from my mistakes and steer clear of this shameful organization where customer service is non-existent, lies are a plenty, and you will only be upset throughout the relationship. P.S. - don't buy the prepaid maintenance anyway, it's a horrific ripoff for a service that could be performed by a quality independent shop at a fraction of the cost.

Michael Bodner Dec 6, 2014

I purchased 2 weeks ago a used 2006 Z4 convertible soft top from Mercedes Benz in Coconut Creek and I am very unhappy. When my husband and I test drove the car, we told them the tires were noisy and loud. My husband's exact words were. I don't want to have to start by putting new tires. We were assured the car had 4 brand new tires. In addition we were told that the car's brakes had been replaced. So I completed the purchase and drove off. However the problems started immediately. Driving at speed on the highway, was very loud and noisy. The tires were wooshing however since I had never test drove a car with run flats I let it go for the time being thinking it was me. However, then I noticed that the passenger window would not go up from the drivers side. Then the windshield washer did not work. Then as I was backing out of my driveway, I heard a really screeching noise and as I drove off I started to tweet like a tweety bird. In addition, when I put the car in reverse as I start to back up, I feel like something hits the back of the car and I hear a loud thump yet I have hit nothing. So I called David B. my sales person and he tells me I can take it to any AutoNation dealer. So I did. I took it that day. Keep in mind I haven't even had the car a week yet. When I arrived at the AutoNation dealer of my choice (Nissan). I told them that the car tires were loud (they made wooshing sound when I drove) and to check them out as I had been told the car had new tires; I tweeted like a tweety bird when driving; I had a loud screeching noise whenever I backed out of my driveway, the windshield washer did not work; the passenger window did not go up from the driver's side; and the car when I put in reverse and started to back up sounded and felt like something was hitting the car. After waiting for a bit they came back and told me that 1) the car did not have 4 new tires as I had been told that only the front tires were new. The back tires were not. 2) The tweeting noise I heard was the rotors. They had not replaced the rotors when they did the brakes. They told me that BMW recommends the rotors and brakes be replaced at the same time time; however Mercedes Benz of Coconut Creek had not done so, they only replaced the brakes and it was the rotors that were making the tweeting noise and screeching noise; 3) the thing I felt hitting the car when backing out was the front arm controls; 4) the windshield washer and passenger windows were the master switch which needed to be replaced. So I took the car up to Mercedes Benz of Coconut Creek and told them everything I was told at the AutoNation dealer down south and provided them with the print out. I told them that I had been assured the car had 4 new tires yet I was told by their sister dealer that the car had only new tires in the front not the back. That although the brakes had been replaced not the rotors and BMW recommends replacement of both at the same time. I gave them the print out that I was given at AutoNation Nissan and dropped off the car. After 3 days I was told my car was ready. When I went to pick it up. I noticed they had not replaced the tires, the rotors had not been replaced just greased, however the windshield washer worked and so did the passenger window. When I inquired as to why the tires had not replaced as they had told me the were new and they were not they firmly reiterated that the car had 4 new tires; in addition they stated they had not replaced the rotors when they replaced the brakes and they were not going to as they were within minimum standards and that I had to live with the tweeting and occasional screeching. They also told me that they could not duplicate that loud noise I heard or the effect of something hitting the car when backing it out of a parking spot however that it was not the front arm control as was diagnosed by their own sister dealer down south yet they could not tell me what the noise was. So after sitting at the dealer for more than an hour and half getting no where with them I left. Tweeting like a tweety bird, screeching when backing out of my driveway, and loud noisy not new tires and feeling and sounding like something hits the car when backing out of a parking space or braking. So yesterday, I got a flat tire (rear driver side) while driving home from work in the rain. Luckily I was near a gas station and guess what they told me. The back tires are not new. They need replacing. They are chopped on the inside. Which means. I don't have 4 brand new tires like I was told; not once, not twice, but three times by Mercedes Benz of Coconut Creek. I am very upset about all this in particular because I feel lied to. I was assured the car had 4 brand new tires. It does not. If it had 4 brand new tires there would not be any wear on them and there is and if they lied to me about the tires. Then they have lied to me about the car needing repairs to the front arm control, they lied to me about the rotors being within minimum standards. They have lied to me about the front arm control. All I know is that I bought a car; yes it is used; however had I bought it from a private individual I would have asked them to drive it to my mechanic have him put up on the lift and inspect it so I knew all that was wrong with it. I can't do that with the dealer instead they tell me, I have 4 brand new tires (which I don't and worse they keep insisting I have 4 brand new tires; I don't! New tires don't have wear on them) and I have a 60-day warranty and yet when I tell them all that is wrong with the car they tell me, well we fixed your windshield waster and window and oh we replaced the hood emblem which by the way was never missing. So if they had to replace it then it was taken while the car was in their care, because when I dropped it off it the car it was there. I now have to spend money on new tires for a car that I bought 2 weeks that I was told had 4 brand new tires; I have to replace the rotors because the tweeting sound really bothers me when I drive (regardless of whether the rotors are within minimum standards or not the tweeting and screeching is annoying) and I have to fix the front arm control because Mr. Fahn and the folks at Mercedes Benz of Coconut Creek won't do the right thing and fix a car they sold to me with issues which to be fair they may have not known about (except for the tires; they have to know about the tires all you have to do is look at them; they are chopped on the inside) but now won't fix or make right.

isabella11 Oct 22, 2014

On July 30, 2014, I purchased a used 2011 C300 from Mercedes-Benz of Coconut Creek. My sales person was David B. Prior to going to MB of Coconut Creek, I had been to several car dealership throughout South Florida and had just about given up on purchasing a vehicle simply because of the turn off from all the hassle from the salespeople at the other dealership. I went to other dealers first before going to MB of Coconut Creek because I thought they would have a better price than a brand dealership. NOT SO. MB of Coconut Creek was as well price as other used car dealers but they also had something that the other dealers could not match. That was great customer service and hospitality. Walking through the doors at MB of Coconut Creek, I anticipated the similar treatment as the other dealerships so I was a bit guarded. I had already picked out the car that I wanted to buy from the MB of Coconut Creek inventory on their webpage so I know what I was shopping for. Within 3 minutes of walking around we were approached by a sales manager and I pointed out that car that I wanted to test drive. He they asked David B to assist us with the test drive. I was amazed at the fact that I within 10 minutes of being there I was in the driver seat going on a test drive with David on my family. David's knowledge of the car was also inspiring. He proceeded to tell me things about the car before I had a chance to ask. It was as if he know that as a potential owner, it was important for me to know as much about the product that I was buying. I feel that David's approach to selling the vehicle was that he would take me beyond the actual driving experience. As a consumer, it was great to hear from David that MB actually sends their salespeople to classes so that they have a full knowledge of any new product that is being made available to the market. This is my first purchase of an MB and based on my overall experience from test drive through to delivery I must admit it is a 10 out of 10 for me. As long as I am in South Florida, I will be buying my next MB from MB of Coconut creek. David...You service during our transaction was exceptional and I appreciate your patience.

MBF1FAN Aug 25, 2014

WOW WOW WOW... Mercedes-Benz Coconut Creek what a dealership! They saved me. My story is this: I bought a SL550 2011 in March '13, which I will call here the "JUNKER" from another MB dealer. That car had been certified, CPO, by that dealer which really should have been sold for junk. I followed every avenue to fix this car and sought out help from anyone to remedy my problem, even MB headquarters, to no avail. So, again I found myself seeking a replacement for this junker I bought in haste. Now comes the weekend, I was determined to resolve my issues with the junker. Which, BTW, was purchased March 2013. So, I and the misses started the "dealer drive", you know, the dreaded face time with people at dealerships that aren't your friends and only want a sale. After 3 dealerships and many calls with no return calls from those places. We stopped at Mercedes-Benz of Coconut Creek, meeting 3 wonderful people, General Manager, Michael D., AMG salesperson Jeffrey B., and the financial manager Dane D. We were first greeted by the GM, Michael D. With only a grin, asked us if we wanted any water and asked what brought us by his dealership. Basically, we gave him the brush off and went about our business of perusing the inventory of the latest Sl550's the 2013's. Michael approached us and asked if I was into AMG styling and offered up the no pressure salesman, Jeffrey B. I loved the Diamond White, Ash/Grey Leather, and Black Ash Wood Trim of this car. I thought the price was to high though. Also, wasn't really in the mood to deal with confrontation as with other dealers. BUT, I really loved the new look and feel of this car. Jeffrey showed us outside comparison of my junker and his 2013 SL550, side by side, and wow what a difference. The new styling is lower and wider and richer looking. So, off I went on a test drive leaving the misses in the showroom unprotected. It didn't take long comparing this car with the '11 SL550 I had grown to hate. We sat with Jeffrey and told him of the horror of the junker and how I feel I was ripped off. As he listened, he was typing on his computer, to my surprise he's telling me of the history of my car purchases through the AutoNation network. His face was troubled as he asks, "what's the longest time you've kept a vehicle? Again, I complained about the junkers issues and he said he would speak with the manager and make things right., since they were an Autonation store. WELL, let me tell you... 10 grand off, n/c for dealer prep, appearance package, door edge cup guard, 5 grand more than Carmax offered for the junker, window tinting, and extra weather car mats. Would you say no? Then the luck didn't stop there. We met the best finance manager ever, Dane D. He ran my credit, and shopped for a great rate. Meanwhile, he pointed out the extras I needed (warranty and service plan) and then took 2 hundred off them. Which has never happened at any dealership. He gave me a 72 month payment plan with a rate of 2.99. I was sold. And as it turned out gave me a 2 year car registration rather than the 1 year I paid for. We were done in about 20 minutes and due to the cars tinting, and the late hour, we would come back the next day and pick up the car. The delivery was flawless. I had noticed the tinting that Jeffrey suggested made the car look like it had the panorama roof. (rear glass was a little darker than the side windows) The car drove like I remembered, while the wife exclaimed what an amazing difference only 2 years in the model can make, since this was her first time in the 2013 SL550. We were both ecstatic with the way the car drove, the noise level, and the purchase process. BTW, compare this: 2011 SL550, 31000 miles, I paid 72 grand, CPO'ed, in the shop more than driven and owned for 6 months verse the 2013 SL550,150 miles, brand new, 101 grand with all those extras, 29 grand difference. You do the math, a no brainer. And wait, it gets better. About a week after my purchase, I noticed online, my bank was advertised car finance rates at only 2.24 percent for 72 months. I thought to myself, my wife had just purchased her 2014 E350 at 3.99 percent for 66 months from a local dealer which I knew was too high because of the lower rate I got from Dane on my car. I called Dane about this new rate I found online and within one day he adjusted my rate, I signed new paper work and Dane gave us his apologizes. He had to contact his banks superior to get this new rate for me. Something he didn't have to do as I found out when I tried the same tactic with the wife's financial manager. Upon speaking with that financial manager he said he didn't want her rating to fall due to the multiple inquiries to get her the lower rate at the time and thats why he gave her the 3.99 at 66 months. He wasn't going to do anything to help her get the better rate. We went through my bank and refinanced hers at only 2.14 percent for 72 months also. Thanks to Dane we also learned we didn't need that GAP insurance either that the other dealer sold her. I did get a full refund from that dealer and their apologies for the inept way there financial manger took advantage of her. Thank you Dane again. So, with a little effort on our part we found a new dealer and restored faith in Mercedes-Benz, through a great dealership named, Mercedes-Benz of Coconut Creek.

ahr69 Sep 2, 2013

My car was dropped off by my husband for service at Mercedes Benz of Coconut Creek on Friday, November 9, 2012. First, we were getting a G class serviced and were given a c class loaner. We have 3 small children 2 of whom are in car seats. On Sunday, I called for an update on diagnosis and was told that someone would give me a call back in a few minutes. We did not receive a call. I called our service attendant, Ryan Monday morning and got his voice mail. I called back and was told that he was with a customer. Next, I called the corporate office 1-800 number and they contacted the service manager and was told that I would receive a call in 15 minutes. Again, nothing. Frustrated, I drove to the service department. The outside attendants were concerned and courteous but once I got inside it was totally different. I asked the cashier for Ryan and she pointed him out. He was carrying on a casual conversation with another customer. I followed them outside and said xcuse me Ryan I like to find out about my car He replied l be with you once I finish with this customerand continued a ten minute conversation about his grandmother while myself and my children stood waiting. Finally, I asked him to return my keys. He did not attempt to calm the situation. He said, I told your husband it would be Monday and if there was an issue he should have said it then. He then gave me my keys and walked away while I struggled to move car seats from their loaner to my car. So 3 days later, still no diagnosis and a horrible experience. Chastising a customer is not good customer service. One of my several phone calls should have been returned and this would have been solved. The operator with customer service (1-800 number) was very helpful and called me back as a follow up. At that time I was pulling out of the service department. Also, Mercedes Benz should be concerned that I had never met Ryan before and he handed keys to me without asking for any sort of identification. The car is solely in my husband name so he also had no idea who I was.

Frustrated Owner Nov 12, 2012

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